259 Bpo Training Jobs

Communication / Voice and Accent / V&A and Process Trainer - International BPO 5 Days Working Rotational Shift Trainer Salary up to 7lpa Team Lead Trainer 7.5lpa Location - Kolkata / Hyderabad / Bangalore Required Candidate profile Must be Graduate Must have exp. as a Process Trainer / (VNA) Communication Trainer in International BPO NO Call Share Ur CV on WhatsApp - 8750557705 Email - trainerdemographic@gmail.com

Process trainer - International voice process experience is MANDATORY NIGHT SHIFTS Class room training Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts "train the trainers" sessions, as necessary. Analyzes, produces, an...

- Design and deliver training programs for international processes - Focusing on TNI, TTT , TNA , OJT - Develop curriculum materials and assessments to measure trainee performance Call or Whatsapp @ 8453399504 / 9387861694 / 8723051470 / 6002281943 Required Candidate profile - Min 1 year experience on papers as Process Trainer in International Process. - Excellent communication skills in English. Call or Whatsapp @ 8453399504 / 9387861694 / 8723051470 / 6002281943.

Job Type: Permanent Company: One of the leading BPO organization in India. Job Role: We are looking for a skilled and dynamic Sales Trainer to deliver targeted training programs for newly hired agents in the sales and collections departments. In this role, you will be responsible for delivering comprehensive training programs designed to equip new agents with essential sales skills, communication, effective techniques, and product knowledge. Job Description / Responsibilities, Goals and Scope: 01) Conduct engaging and structured training sessions for new sales and collections agents. 02) Provide training content to cover essential sales methodologies, product details, and collection strategi...

Job Description Deputy Manager Training Location Hyderabad Raheja Mindspace Experience 10+ Years of experience (can prefer candidates with 5 year of core training team handling) Job Responsibilities: Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Managing training team of Hyderabad Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling sk...

Roles and Responsibility Develop and deliver high-quality training programs to employees. Conduct needs assessments to identify training requirements. Design and implement effective learning strategies. Evaluate the effectiveness of training programs. Collaborate with subject matter experts to create engaging content. Provide coaching and mentoring to junior trainers. Job Requirements Minimum 2 years of experience in training and development. Strong knowledge of adult learning principles and instructional design models. Excellent communication, presentation, and interpersonal skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Experience...

Roles and Responsibility Develop and deliver high-quality training programs to employees. Conduct needs assessments to identify training requirements. Design and implement effective learning strategies. Evaluate the effectiveness of training programs. Collaborate with subject matter experts to create engaging content. Provide coaching and mentoring to junior trainers. Job Requirements Minimum 2 years of experience in training and development. Strong knowledge of adult learning principles and instructional design models. Excellent communication, presentation, and interpersonal skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Experience...

Roles and Responsibility Develop and deliver high-quality training programs to employees. Conduct needs assessments to identify training requirements. Design and implement effective learning strategies. Evaluate the effectiveness of training programs. Collaborate with subject matter experts to create engaging content. Provide coaching and mentoring to junior trainers. Job Requirements Minimum 2 years of experience in training and development. Strong knowledge of adult learning principles and instructional design models. Excellent communication, presentation, and interpersonal skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Experience...

Roles and Responsibility Develop and deliver high-quality training programs to employees. Conduct needs assessments to identify training requirements. Design and implement effective learning strategies. Evaluate the effectiveness of training programs. Collaborate with subject matter experts to create engaging content. Provide coaching and mentoring to junior trainers. Job Requirements Minimum 2 years of experience in training and development. Strong knowledge of adult learning principles and instructional design models. Excellent communication, presentation, and interpersonal skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Experience...

Roles and Responsibility Develop and deliver high-quality training programs to employees. Conduct needs assessments to identify training requirements. Design and implement effective learning strategies. Evaluate the effectiveness of training programs. Collaborate with subject matter experts to create engaging content. Provide coaching and mentoring to junior trainers. Job Requirements Minimum 2 years of experience in training and development. Strong knowledge of adult learning principles and instructional design models. Excellent communication, presentation, and interpersonal skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Experience...

Roles and Responsibility Develop and deliver high-quality training programs to employees. Conduct needs assessments to identify training requirements. Design and implement effective learning strategies. Evaluate the effectiveness of training programs. Collaborate with subject matter experts to create engaging content. Provide coaching and mentoring to junior trainers. Job Requirements Minimum 2 years of experience in training and development. Strong knowledge of adult learning principles and instructional design models. Excellent communication, presentation, and interpersonal skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Experience...

Company: Health Insurance Company. Role: Project management - Training & Quality. Location: Mumbai. Responsibilities: Oversee Sales Training and Quality Projects/BAU Portfolio through TnQ programs and direct interventions. Coordinate with internal and external stakeholders (sales teams, call centers, partners, and brokers) to ensure effective execution of initiatives. Analyze business performance, identify improvement areas, and implement productivity enhancement projects with measurable impact. Conduct Training Need Analysis (TNA) aligned with TSR competencies and drive continuous learning across channels. Monitor and report performance through regular business reviews, audits, and data-dri...

Role & responsibilities FUNCTIONAL/ OPERATIONAL: Delivers process training reports and ensures class performance reports are up to date. Ensures effectiveness of training program through updated and calibrated hourly training outline Ensure product and policy updates are incorporated and covered during training Responsible for creation of facilitator guide and training manuals for trainings Responsible for creation of product knowledge checks for training Provides regular feedback to the batch on performance and ensures learning is not compromised Cascades all process updates to existing & new team members. Conducts refresher training to maintain training effectiveness on the floor. Establis...

IGT is looking for Manager Training Professional (for Voice and Chat /Email Customer Experience Improvement). If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of coaching, customer advocacy and engagement-oriented interactions on calls and chat then you are a good fit for this role. Job Responsibilities: Develop and strategies modules pertaining to Customer Experience Blueprint Trainings across customer service operations in a contact center environment Design & deliver learning interventions to train customer service teams on the emotional, empathy, energy and engagement aspects of customer...

REQUIRED SKILLS Designing and delivering training programs to improve sales performance in areas like product knowledge, sales processes, and communication Training & Facilitation Expertise: Excellent facilitation skills, with proven ability to create engaging learning environments using creative training techniques. Passion for Development : Genuine enthusiasm for helping individuals and teams grow in their sales careers. Training Program Development: Experience in developing a variety of training programs using multiple delivery methods (classroom, e- learning, workshops, simulations). Patience and Supportiveness: Strong coaching mindset, with the ability to provide constructive feedback i...

Process Trainer Lead- Domestic BPO Location- Mohali Graduate Experience- 4 Years(1 Year as Process Trainer Lead)in Travel process Salary- Upto 5 LPA 5 days Working (Mon-Fri) Good Communication Skills Required Candidate profile Apply Now Contact: 8264807657 Email: harmanpreet@skywaysolution.in HR Harmanpreet Kaur

Roles and Responsibilities : Design and deliver training programs for call center agents to improve their communication skills, product knowledge, and customer service quality. Conduct process training sessions to ensure agents understand the company's policies, procedures, and processes. Provide coaching to team leaders on effective leadership techniques and conflict resolution strategies. Develop assessment tools to measure agent performance and provide feedback for improvement. Job Requirements : 4-10 years of experience in BPO/Call Center industry with a focus on training or coaching roles. Strong background in process training, process coaching, OJT (On-the-Job Training), TNA (Training ...

Job Summary: We are seeking a dynamic and experienced Trainer to join our Domestic BPO team. The ideal candidate will be responsible for delivering effective training programs to new hires and existing employees, enhancing communication skills, product knowledge, and process expertise to ensure high-quality customer interactions. Key Responsibilities: Conduct induction programs for new hires and refreshers for existing employees. Deliver process training related to domestic BPO campaigns (voice/non-voice). Develop and update training materials, SOPs, and assessments as per process changes. Evaluate trainee performance through tests, role-plays, and mock calls. Provide floor support post-trai...

Plan batches w.r.t NHTs and Refresher trainings for the projects assigned. Should be aware of TNA, TNI Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary Required Candidate profile Domestic process Presentation Skills Facilitate internal tests, certification for trainers, advisors and involve in remediation training programs as per the agenda.

Profile - Process Trainer (International Process) Location - Noida Salary - upto 6.5 LPA Qualification - Any Graduate Experience - 1-3 Years Skills - Excellent Communication skills Contact us - Rahul Aryan (HR) - 9315128616 (Call/Whatsapp)

Role & responsibilities developing, delivering, and evaluating training programs to ensure customer service representatives have the skills and knowledge to meet business objectives Conducting training sessions: This involves facilitating classroom-style seminars, delivering training demonstrations, and organizing role-playing exercises to engage trainees. Utilizing various training methods: Call center trainers employ a range of techniques to cater to different learning styles and needs. Scheduling and coordinating training: They manage the logistics of training, including scheduling sessions and ensuring all necessary resources are available. Assessing training effectiveness: Evaluating tr...

Greeting from Teleperformance...!! We are looking for a Process Trainer to train our customer support group (inbound/outbound on the following, Call handling process Soft skills Communication skills Query resolution The desired candidate should possess the following (but not limited to) Should have an in depth knowledge of call handling process. Proficiency in Soft skills training Audit customer calls and give feedback to customer support group and concerned stakeholders Documenting training progress and reporting to concerned stakeholders Should have classroom training experience including running orientation programs for new joiners in customer support group Should have knowledge of indust...

Roles and Responsibilities Design and deliver training programs for BPO agents on soft skills, product knowledge, and process improvements. Conduct needs analysis to identify training gaps and develop customized solutions. Develop and maintain relationships with clients to understand their requirements and preferences. Collaborate with subject matter experts to create engaging learning materials. Evaluate the effectiveness of training programs through feedback mechanisms.

Description: Process Trainer NOTE : Kindly mention my name " NIVETHA " in the entry form or interview form and give me the call once you reach the office. Company : Casagrand Builder Private Limited Location : Chennai, Tamil Nadu, India Experience : 4 - 8 years Preference: Female & Male candidates Working Hours: General shift Training Program Development: • Design and develop comprehensive training programs for telemarketing representatives. • Create training materials, manuals, and resources that align with organizational goals and industry best practices. • Regularly update training content to incorporate industry changes, product updates, and customer handling techniques Onboarding: • Con...

Roles and Responsibilities Design and deliver training programs for new hires, focusing on product knowledge, soft skills, and process orientation. Develop and maintain training materials, including presentations, manuals, and online resources. Conduct regular performance evaluations to identify areas of improvement for employees' skill development. Collaborate with team members to resolve issues related to product quality, customer satisfaction, or employee performance. Provide coaching sessions to improve communication skills among team members. Desired Candidate Profile 1-6 years of experience in BPO industry with expertise in KPI analysis (KPI), OJT (On-the-job training), TNA (Training N...