4175 Zendesk Jobs - Page 6

Job Description Software Engineer (Backend or Fullstack) - Change Management Location: Pune, India - Hybrid | Full-Time Join Zendesk and Shape the Future of IT Service Management Zendesk is building a next-generation IT Service Management (ITSM) platform to help organizations streamline internal operations, modernize IT workflows, and enhance service delivery across the enterprise. As part of this initiative, we are assembling a new Change Management team that will design, build, and evolve the change request and approval framework that drives IT process reliability and compliance. We are looking for a Software Engineer to join this team and contribute significantly to developing backend and...

Are you passionate about solving complex technical challenges and ensuring smooth IT operations? We’re looking for an IT Support Engineer to join our growing team! In this role, you’ll be responsible for providing high-quality technical support, maintaining IT systems, and driving efficiency across our infrastructure. As an IT Support Engineer, you’ll collaborate closely with internal teams to resolve issues, deploy hardware and software solutions, and support system upgrades. You’ll play a key role in improving our IT processes and ensuring the stability and reliability of the company’s technology environment. What You’ll Do: Provide Tier 2 and Tier 3 support for hardware, software, and net...

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it's imp...

Industry & Sector: A customer-facing role within the Business Process Outsourcing (BPO), Aviation, Hospitality, The position is on-site in India and focused on high-volume, SLA-driven customer support across voice, email and chat channels. Role & Responsibilities Deliver timely, accurate, and empathetic customer support via voice, email and chatresolve inquiries, complaints, orders and account issues on-site. Manage the complete ticket lifecycle using CRM/ticketing tools; prioritise, update case notes, and meet SLA and quality targets. Escalate complex technical or policy issues to relevant teams and follow through to ensure timely resolution and customer closure. Handle transactional activi...

Responsibilities: Provide first-line and second-line technical support to customers via email, phone, or chat. Diagnose and resolve software issues, bugs, and technical queries efficiently and effectively. Create and maintain knowledge base articles, documentation, and FAQs for both internal and customer use. Assist with system monitoring and performance tuning to ensure software stability. Assist customers in product feature usage, configurations, and best practices. Provide training to end-users or internal teams on new features and functionalities. Log and track incidents in the support management system , ensuring that all issues are addressed promptly. Stay up-to-date with the latest so...

ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.6 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 1.6 mi...

Work Mode Work from OfficePosition Customer Support Associate (Email & Messaging) Skillset- Fluent English (Written & Verbal) - Experience with Zendesk or similar ticketing tools - Strong Customer Service (CS) skills - Problem-solving & multitasking ability - Basic computer proficiencyQualificationAny Graduate/ UndergraduateInterview Rounds1. HR Screening 2. Operations/Process Round 3. Versant or Communication Assessment 4. Final Discussion (if required) SalaryUp to 30,000 (based on experience and assessment) ExperienceMinimun 6 months of Experience/ Non-Voice / Email–Chat Support Working Days5 days of workingNo Positions10 Cab FacilityTwo-way cab facility available (for hiring zone only) Lo...

As an IT Auditor at the company, your role will involve conducting internal audits, including SOC 1 & SOC 2, ITGC, ITAC, and ISO 27001:2022 compliance assessments. You will be responsible for testing and evaluating internal controls, identifying workflow gaps, and recommending best-fit remediation. Additionally, you will perform audits under frameworks such as ISMS, SOX, and Trust Services Criteria, evaluating various IT processes like Identity & Access Management, Change Management, Backup/Recovery, QAR, Billing, and Procurement. Working with enterprise platforms such as Okta, Workday, Salesforce, NetSuite, and others will also be a part of your responsibilities. Collaboration with QA, Ops,...

Industry & Sector: A customer-facing role within the Business Process Outsourcing (BPO), Aviation, Hospitality, The position is on-site in India and focused on high-volume, SLA-driven customer support across voice, email and chat channels. Role & Responsibilities Deliver timely, accurate, and empathetic customer support via voice, email and chat—resolve inquiries, complaints, orders and account issues on-site. Manage the complete ticket lifecycle using CRM/ticketing tools; prioritise, update case notes, and meet SLA and quality targets. Escalate complex technical or policy issues to relevant teams and follow through to ensure timely resolution and customer closure. Handle transactional activ...

Role Overview: You will be responsible for analyzing transactions in Accertify and investigating potentially suspicious accounts and activities using various sources. Your role will involve exercising sound judgment in identifying fraudulent activities and account takeover attempts, even when explicit fraud indicators are absent. You will conduct investigations to gather evidence and support decision-making, as well as mitigate financial risk by taking appropriate actions on potentially fraudulent activity, including canceling orders, banning accounts, and escalating complex cases. Additionally, you will respond to member inquiries in Zendesk regarding account security and investigate and re...

At Spyne, we are revolutionizing the automotive industry with cutting-edge Generative AI technology. Our vision to use AI-powered visuals for online car sales has grown into a comprehensive, AI-first automotive retail ecosystem. With $16M in Series A funding from top investors like Accel and Vertex Ventures, we are rapidly expanding our reach and offerings: - Launched innovative AI-powered Image, Video & 360 solutions for Automotive dealers - Introducing Gen AI powered Automotive Retail Suite for Inventory, Marketing, and CRM - Successfully onboarded 1500+ dealers in the US, EU, and other key markets - Aim to onboard 10K+ dealers globally out of 200K+ dealers - A team of 150+ members with a ...

Job Posting Title India Remote/Ahmedabad/Bengaluru/New Delhi Emmes Group: Building a better future for us all. Emmes Group is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience. We believe the work we do will have a direct impact on patients’ lives and act accor...

As a Customer Support Executive L1 Billing, your role will involve: - Having experience in Medical Billing, EHR &/ EMR - Resolving tickets, complaints & transactions in Zendesk during and after each transaction - Possessing analytical and problem-solving skills - Maintaining a high level of professionalism with clients & working to establish a positive rapport with every customer - Working with the product team to stay updated on product knowledge & be informed of any changes in company policies - Impacting the company's bottom line by problem-solving and turning frustrated customers into satisfied ones - Remaining professional and courteous with internal & external customers at all times - ...

As a Customer Service Representative at our company, you will be responsible for handling customer queries through various channels such as email, live chat, phone calls, and social platforms. Your key responsibilities will include: - Maintaining detailed records of customer interactions using our support system - Collaborating with logistics, tech, and warehouse teams to ensure smooth order processing and issue resolution - Monitoring customer feedback, reporting trends, and suggesting process improvements - Escalating complex issues to relevant internal teams and following through to resolution - Meeting or exceeding KPIs like response time, resolution time, customer satisfaction score (CS...

About The Role: We are looking for ambitious and authentic Support Engineers who are excited to bring fresh ideas from all areas to their work, including artificial intelligence, natural language processing, UI design, mobile, information retrieval, distributed computing, large-scale system design, networking and data storage, security, and more. As a Support Engineer at DevRev, you will have the opportunity to build things that truly matter and to work with a thriving global team. What You'll Do: Bachelor's in Computer Science or related technical field/equivalent practical experience. 3-6 years of experience in a technical support, solutions engineering, or integration support role. Hands-...

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today...

Role Summary As a Functional Associate, you will handle customer queries on Ginesys products, analyze and resolve functional issues, provide configuration support, and ensure high-quality customer experience. You will act as a bridge between customers, product, and engineering teams.. Key Responsibilities Manage and resolve functional support tickets within defined SLAs. Configure and demonstrate ERP modules (POS, Billing, Inventory, Procurement, Pricing, Promotions, Returns, Reporting). Gather and translate client requirements into functional specifications. Support customer with their issues, solution testing, and prepare related case summary. Document solutions, create SOPs, and maintain ...

About NationsBenefits : At NationsBenefits, we are leading the transformation of the insurance industry by developing innovative benefits management solutions. We focus on modernizing complex back-office systems to create scalable, secure, and high-performing platforms that streamline operations for our clients. As part of our strategic growth, we are focused on platform modernization transitioning legacy systems to modern, cloud-native architectures that support the scalability, reliability, and high performance of core backoffice functions in the insurance domain. Job Overview: The IT Helpdesk Project Manager will oversee and manage the planning, execution, and delivery of IT helpdesk proj...

Industry & Sector: Business Process Outsourcing (BPO) / Customer Experience Services supporting retail, fintech and SaaS clients across India. We deliver omnichannel, on-site customer support focused on rapid resolution, accuracy and measurable customer satisfaction. This role sits at the frontline of service delivery and operational excellence. Primary Title: Customer Service Representative About The Opportunity Career Bloc is hiring an on-site Customer Service Representative in India to join a fast-paced customer operations team. You will handle inbound customer interactions across phone, email and chat, using modern CRM and ticketing platforms to resolve issues, drive First Contact Resolu...

Industry & Sector: Business Process Outsourcing (BPO) / Customer Experience Services supporting retail, fintech and SaaS clients across India. We deliver omnichannel, on-site customer support focused on rapid resolution, accuracy and measurable customer satisfaction. This role sits at the frontline of service delivery and operational excellence. Primary Title: Customer Service Representative About The Opportunity Career Bloc is hiring an on-site Customer Service Representative in India to join a fast-paced customer operations team. You will handle inbound customer interactions across phone, email and chat, using modern CRM and ticketing platforms to resolve issues, drive First Contact Resolu...

Including, but not limited to, the following: Provide professional, high-quality support to M3 Panel members / non-members via email, live chat, phone, and ticket-based communications. Work efficiently across multiple systems to investigate, troubleshoot, and resolve inquiries or complaints, offering appropriate solutions and alternatives. Collaborate effectively with India, US and EU Operations/Project Management teams to address project-specific issues while balancing user advocacy and company objectives. Handle alPreparationl inquiries in accordance with company policies, maintaining expected outcomes, resolution times, and communication standards. Build and maintain strong relationships ...

Develop deep product, technical, and functional knowledge of Radancys Talent Acquisition Cloud and its features to deliver exceptional support to customers and users. Assist Radancy customers and users by offering expert guidance on both the functional and technical aspects of our suite of products, troubleshooting issues, and providing timely solutions. Work directly with customers and users, ensure timely response and resolution time, meeting or beating our SLA s; confirm accuracy on all work prior to closing tickets. Set up and maintain users, user profiles, workflow rules, and application settings. Work closely with development teams to identify, report, and resolve product issues and su...

We are seeking a highly skilled IT Support Specialist to join our dynamic team. The ideal candidate will possess a robust knowledge of IT support best practices and a broad technical skill set, including expertise with Freshservice , Zendesk, Windows, macOS, Linux VM, and various endpoint management tools. This role requires a proactive individual who can manage and support IT infrastructure in a global organization with office sizes ranging from 10 to 1000 employees. Experience: 8+Years Support: L3 Mandatory Skills: Ticketing Tools, Intune, O365, MAC Support, PowerShell Scripting Knowledge Roles & Responsibilities: Experience in managing enterprise IT Infrastructure systems, provide end-use...

Job Description Zendesk is seeking a Senior Product Manager to work on our messaging product. In this role, you will work with a talented and driven team of engineers, designers, marketers, sales & success experts, customer advocates, and business managers, all collectively focused on delivering an awesome product experience to all of our customers. What You'll Do Lead initiatives that increase messaging product adoption among current chat customers, ensuring a smooth and positive transition experience. Define and manage the product roadmap and rollout plan for messaging initiatives. Partner with cross-functional teams to prioritize and execute on goals with transparency and clear communicat...

Job Description Senior Software Engineer (Frontend or Fullstack) – Change Management Location: Pune, India - Hybrid | Full-Time Join Zendesk and Shape the Future of IT Service Management Zendesk is building a next-generation IT Service Management (ITSM) platform to help organisations streamline internal operations, modernise IT workflows, and enhance service delivery across the enterprise. As part of this initiative, we are assembling a new Change Management team that will design, build, and evolve the change request and approval framework that drives IT process reliability and compliance. We are looking for a Senior Software Engineer (Frontend or Full-stack) to join this team and take owner...