1588 Zendesk Jobs - Page 6

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP) Manage email inboxes, scheduling, and administrative priorities Engage with customers and community members via forums, comments, and DMs Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.) Assist with operational and hands-on tasks requiring strong technical skills Maintain accuracy and attention to detail when working with reports and tracking systems What We're Looking For At least 1 year of online/remote work experience (required) Proficient/advanced in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP, data organization) Experience with Zendesk, Shopify, RLM, Qlik, ClickUp, Asana, and Google Analytics not required but preferred Excellent written communication skills and strong organizational abilities Ability to manage multiple priorities effectively in a fast-paced environment Comfortable working with inventory, order management systems, and data reporting platforms Bonus points if you have technical experience supporting operational processes or product-based businesses Technical Requirements A laptop or desktop with at least an i5 processor (or Mac equivalent) A reliable internet connection with at least 15 Mbps download/upload speed A quiet, dedicated workspace What We Offer 100% remote work — work from anywhere Performance reviews and growth opportunities within our team Paid time off to support your work-life balance HMO coverage or a health stipend to keep you feeling your best Access to learning tools and regular feedback to fuel your career development A collaborative and supportive work environment where your contributions truly matter If you’re an experienced online professional who’s ready to help high-growth brands stay organized and scale smarter — we’d love to meet you. Apply now and join a team that values your skills, drive, and ambition!

Key Responsibilities: User Support & Issue Resolution : Provide first-level support for users via phone, email, and chat, addressing IT-related issues such as password resets , software installations , network connectivity issues , printer problems , and other technical issues. Incident Management : Log and categorize all incidents and service requests in the Service Desk ticketing system , ensuring detailed documentation of each issue and its resolution. Problem Identification & Troubleshooting : Identify root causes of issues and perform basic troubleshooting to resolve them, escalating complex problems to the appropriate second- or third-line support teams when necessary. Service Request Management : Process and track IT service requests (e.g., access requests, software installations, new hardware, etc.) and ensure timely delivery in accordance with SLAs. Knowledge Management : Maintain a knowledge base of common issues and solutions to increase efficiency and improve service delivery. Update and share this knowledge regularly. Hardware & Software Support : Provide support for both hardware (e.g., PCs, laptops, printers, mobile devices) and software (e.g., operating systems, office productivity tools, applications) used by the organization. Escalation & Communication : Ensure proper communication with end-users, providing status updates on ongoing issues. Escalate unresolved issues to the appropriate higher-level support teams and monitor resolution progress. Account Management : Assist with user account management tasks, including password resets, access provisioning, and maintaining user profiles in Active Directory , Microsoft 365 , or other identity management systems. System Maintenance & Updates : Assist in the deployment of patches and software updates, including operating system and application updates for desktops and laptops. IT Asset Management : Help with tracking and inventorying IT assets (e.g., hardware, software licenses) and ensure that assets are allocated and returned in accordance with company policies. Training & Guidance : Provide basic training to end-users on new software, systems, or IT tools, ensuring users are equipped to use technology efficiently. Security Awareness : Ensure security best practices are followed by users, including password policies, multi-factor authentication (MFA), and the safe handling of sensitive information. Customer Service : Provide excellent customer service, maintaining professionalism, patience, and effective communication while resolving technical issues. Required Qualifications & Skills: 3-5 years of experience in an IT Service Desk , helpdesk , or technical support role. Basic understanding of ITIL processes and service management concepts. Strong knowledge of Windows and macOS operating systems, including system settings and software installation. Familiarity with Microsoft Office Suite (Word, Excel, Outlook, etc.) and productivity tools (e.g., Google Workspace ). Basic networking knowledge, including troubleshooting Wi-Fi , LAN , and VPN connectivity issues. Experience with ticketing systems such as ServiceNow , Jira Service Desk , or Zendesk . Excellent communication skills, with the ability to explain technical issues in simple terms to non-technical users. Strong customer service skills, with a positive and helpful attitude. Familiarity with Active Directory for user management (password resets, account creation, permissions). Ability to troubleshoot hardware and software issues and perform basic diagnostics. Strong attention to detail and organizational skills to manage multiple service requests and issues efficiently. Ability to work under pressure and prioritize tasks in a fast-paced environment.

Passionate about the latest trends in Tech? What if you had a chance to be a part of the world's leading Hardware, Software, or SaaS solutions? Take your chance to become a mediator between our company, a group of our clients, and support teams. Join our team as a Service Delivery Manager to provide high-level quality service for famous worldwide well-known companies. Get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe. Excited? Let's see what it takes 💛 What you will do: Take part in the new clients' integrations; Simultaneously manage clients from a diverse list of industries; Maintain constant communication with support teams and clients; Make sure that support processes in teams are built according to the company's and clients' standards (KPIs/SLAs/QA); Assist clients with improving their customers' support experience, incl. strategic planning and product development analysis; Maintain security standards within teams and also on the client's side; Proactively mediate and resolve any clients' and consultants' concerns etc.; Monitor service quality via internal or external Quality Assurance platforms; Monitor team discipline and ensure corporate culture within the team; Generate and maintain internal product documentation, ensure that legal and financial agreements are upheld by clients; Assist with hiring ideal candidates for your clients, train Team Leads, and set training for consultants; Help talented people from your teams grow and develop professionally; Work with diverse cultures and countries, and meet wonderful people; Find a permanent place to grow professionally; Be a leader, not a manager What you need to succeed in this role: Fluent in English (C1-C2 levels); 1+ years of experience in a similar position; Proven experience in team management is required; Critical thinker and problem-solver (worked with various professional business tools such as Keynote, PowerPoint, and Excel); Experienced with Intercom, Zendesk, Freshdesk, Hubspot, Aircall, or any other customer support platform and their analytics dashboards; Knowledgeable in Key Performance Indicators and SLAs in customer support or has familiarity with data analysis and statistics; Team player who worked on cross-departmental projects for further service delivery enhancements; Skilled in time management and has experience working with time management platforms (Wrike, Monday, Asana, Jira etc.); Having great interpersonal and communication skills (knowledge of Google Suite and/or Zoom functionality), excited about communicating with people; Excellent at organizing and multitasking, being able to work with several clients at the same time; Having a track record of taking responsibility; Love people and new technologies Benefits and Perks: Business hours; Opportunity to work fully remotely; Inclusive international environment; Compensation in USD; Good bonuses for referring friends; Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected Who we are: SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills! Visit our website: http://www.supportyourapp.com/ We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits

Role : Zendesk Consultant Total Experience : 3+ Years Location : Hyderabad Key Responsibilities Collaborate with HR, IT, and other stakeholders to gather business requirements and translate them into Zendesk workflows. Lead the design, configuration, and deployment of Zendesk modules (Support, Guide, Chat, Talk, etc.). Build custom ticket forms, triggers, automations, macros, SLAs, and views. Implement multi-tier workflows including onboarding, transfer, offboarding, payroll support, IT provisioning, and more. Integrate Zendesk with other enterprise systems (e.g., UKG Pro, Workday, Active Directory, Slack, MS Teams). Develop Help Center and knowledge base content structure. Set up user roles, groups, permission schemes, and branding. Conduct UAT (User Acceptance Testing), resolve issues, and refine workflows. Provide training and documentation for internal users and support agents. Support go-live activities and post-launch optimizations. Qualifications 3+ years of hands-on experience implementing and configuring Zendesk. Proven track record of leading successful Zendesk implementations across HR, IT, or Customer Support environments. Strong understanding of Zendesk features: triggers, automations, macros, SLAs, ticket fields, Guide, Chat, Talk. Experience with integrations using REST APIs or iPaaS tools (e.g., Workato, Boomi, Zapier, MuleSoft). Familiarity with HRIS systems like UKG Pro, Workday, or SAP SuccessFactors is a plus. Excellent communication and stakeholder management skills. Zendesk certifications (Admin, Guide, Support) preferred.

Service Desk Team Lead, ITIL framework, Customer Service and Support, Process Improvement and Compliance, Technical Expertise and Collaboration, Reporting and Analysis, ITIL Certification, V3 or V4 Foundation certified.

We are Sinch. Even if you don't know us by name or recognize our logo yet, chances are you have used our products in one way or other. We are leading global communication Platform (CPaas) provider - the connector between the two through our messaging, voice, and video solutions. By year end Sinch will be close to 5000 employees in more than 50 countries with one of our engineering hub at Noida location. Our APIs and platform deal with over 150 billion engagements annually. Sinch, 2nd largest cPaaS and messaging provider in the world is looking for an Executive/Sr. Executive - Customer Support at its Noida (India) location. As Our New ROLE, You Will Maintains customer relationship by responding to inquiries, documenting actions. Responds to customer inquiries by understanding inquiry, reviewing previous inquiries and responses, gathering, and researching information, assembling, and forwarding information, verifying customer's understanding of information and answer. Familiarity with customer support tools, such as Zendesk, JIRA, or Salesforce Ability to work in a fast-paced environment and handle multiple priorities simultaneously Flexibility to work in various shifts (24*7 Support) to support the customers L1 Support: Single point of technical contact who can address technical queries and suggest best practices and coordination of issue management and problem resolution Work closely with L2 team to understand and close issues/cases/requirements. Eligibility Criteria In order to contribute to this role you have: Should be a Graduate from a recognized institute. Min 1 to 2 years of experience in relevant field Fair knowledge about the basic hygiene practices followed in Customer Support. Should be able to work in a 24 x 7 rotational shift role. Strong communication and interpersonal skills. Teamwork skills with a problem-solving attitude. This is a work from office role based at our corporate head office (Sector 132, Noida). Big plus! Experience in CRM. Are you ready? Join us on our journey! We will review applications continuously and may un-post the ad sooner rather than later depending on the inflow of candidates, so please submit your resume as soon as possible in English. Benefits Private Health Insurance coverage, Accidental Coverage, Optional Parental Health Coverage Flexible and supportive working environment Paid Time Off, Maternity, Paternity Leave, Wellbeing Programs Subsidized Meal Training & Development Internal Mobility Competitive salary and Allowances Highly engaged, collaborative, and transparent work culture Constant skill upgradation by learning and career advancement opportunities in a high-growth environment Annual health checkup. Global Mobility Program/Opportunities. Engaging Rewards & Recognition programs

You will be working as a Tech Support Lead at Level AI's office in Noida, India. In this role, you will be responsible for overseeing technical support operations and contributing to the growth of the support team. Initially, you will handle customer tickets directly and later transition into a managerial position where you will lead and develop a team of support engineers. Your primary responsibilities will include automating processes using AI, gaining in-depth knowledge of product implementation, resolving complex customer support tickets during PST business hours, and documenting patterns and processes. You will also act as the main escalation point for urgent technical issues, build and expand the technical support team in Noida, and lead the hiring, onboarding, and training processes for support engineers. Additionally, you will be involved in developing operational processes, collaborating with cross-functional teams, and monitoring key support metrics to drive continuous improvement. To be successful in this role, you should have at least 5 years of experience in technical support roles within the SaaS or enterprise software industry, with a minimum of 2 years in a leadership position. Strong troubleshooting skills in areas such as APIs, cloud platforms, and log analysis are essential, along with proficiency in tools like Zendesk, Jira, or Salesforce. Excellent communication skills, the ability to work independently, and manage a globally distributed team are also required. Additionally, a Bachelor's degree in Computer Science or a related field, experience supporting enterprise clients, and familiarity with SQL, scripting languages, or ITIL certification are preferred qualifications. If you are someone who enjoys working in a dynamic startup environment, is ready to take on challenges, and aspires to grow into a senior leadership role, this opportunity at Level AI could be the perfect fit for you. Join us in shaping the future of AI-driven customer experience and be part of a team that is revolutionizing the contact center industry.,

You will be joining Ewaantech as a Technical Support Specialist for Logistics Solutions based in Cochin. As a part of the team, you will play a crucial role in providing technical support to clients using the logistics and transportation software. Your responsibilities will include troubleshooting system issues, serving as a liaison between customers and internal teams, supporting onboarding of new clients, documenting known issues and best practices, monitoring system alerts, and assisting with software updates and testing. To qualify for this role, you should have a Bachelor's degree in Logistics, Computer Science, Information Technology, or a related field. You are required to have at least 2 years of experience in the logistics industry and familiarity with logistics tools such as Cargowise and Flexport. Additionally, experience with ERP, TMS, WMS tools, and knowledge of scripting or programming languages like Python or JavaScript will be beneficial. Your role will involve working in a fast-paced environment from 7:30 am to 4:30 pm (IST), Monday to Friday, at the office. You will have the opportunity for career advancement, competitive salary and benefits package, and a chance to be part of an innovative team transforming logistics through technology. If you are a detail-oriented individual with strong technical background, problem-solving skills, and experience in logistics, supply chain, or transportation systems, we encourage you to apply for this full-time position and be a key member of our logistics solutions support team.,

As a Travel & Expense (T&E) Specialist, your primary role will be to support daily operations and drive process improvements for the global T&E and Corporate Card programs. You will be responsible for ensuring the smooth functioning of expense, card, and travel processes, optimizing processes, ensuring policy compliance, and analyzing data to enhance user experience and financial controls. Your key responsibilities will include: - Ensuring daily operations comply with company policies and standards. - Acting as the point of contact for account issues, delinquencies, and monitoring, as well as communicating with the bank on behalf of Booking.com. - Reviewing, reconciling, and approving corporate card transactions and expense reports. - Resolving corporate credit card and expense-related issues. - Researching and resolving complex expense discrepancies. - Monitoring credit card balances, taking action on delinquencies, and implementing controls. - Providing financial analysis on credit card usage, policy compliance, and cost-saving opportunities. - Producing KPI reports for value and process automation. - Ensuring compliance with the Travel and Expense Policy for all expense reports. - Monitoring and correcting errors in the daily feed from Concur to SAP. - Processing cash advances and monitoring aging. - Handling escalated Zendesk tickets related to expense and card inquiries. - Supporting T&E compliance, internal audits, and SOX controls. To qualify for this role, you should have: - Minimum 5 years of experience in shared services, corporate finance, or a related role in large multinational companies. - Extensive hands-on experience with Concur Expense, Travel, and Corporate Card programs. - Proven track record of process automation, policy standardization, and cost optimization. - Strong analytical skills with expertise in Concur reporting. - Proficiency in Google Sheets. - Experience with Zendesk, ServiceNow, or similar ticketing systems. - Excellent communication skills in English. - Bachelor's degree in Finance, Accounting, Business, or a related field. - LSS (Lean Six Sigma) and Project Management Certification are a plus. - Strong problem-solving and process improvement mindset. Please note that pre-employment screening checks may be conducted if your application is successful, as permitted by applicable law. These checks may include verifying your employment history, education, and other relevant information to assess your qualifications and suitability for the position.,

Key Responsibilities: Monitor and respond to client email escalations within defined SLAs. Coordinate with internal teams (Operations, Tech, Customer Support, etc.) to investigate and resolve client issues. Analyze root causes for repeated escalations and suggest corrective/preventive actions. Maintain detailed and accurate logs of client communication and issue resolution status. Prepare daily/weekly escalation reports and performance dashboards using Excel. Ensure prompt ticket closure with client acknowledgment and satisfaction. Escalate critical and unresolved issues to senior management as required. Contribute to process improvements and service quality initiatives across the client support function. Requirements:Education: Graduate in any discipline (preferably in Business, Operations, or Communications). Experience: 1–3 years in a client-facing role, preferably in logistics, supply chain, or e-commerce. Skills: Excellent written and verbal communication skills. Strong problem-solving and analytical abilities. Ability to work under pressure and manage multiple priorities. Proficiency in Advanced Excel (VLOOKUP, Pivot Tables, Conditional Formatting, Macros, etc.). Familiarity with ticketing/CRM systems (e.g., Freshdesk, Zendesk). Detail-oriented with strong follow-up and reporting discipline.

RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company. Our platform offers a full-range people management tool, employee benefits like health insurance, and financial benefits, and enabling clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo). We are a small but strong team of 150 people (and growing) hyper-focussed on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for talented Support Specialist to help spearhead the overall look and feel of our features and services. As a Support Specialist, you will be responsible for handling diverse inquiries within our centralized support system. You will work closely with clients, employees, and internal teams to ensure queries are resolved efficiently. This is an opportunity to grow your career while contributing to the success of a fast-growing, mission-driven organization. What you'll be doing: Support Operations: Handle incoming inquiries through Zendesk, ensuring accurate and timely responses Resolve issues related to global employment, compliance, payroll, and employee support Escalate complex issues to the appropriate tiers or departments when needed Collaboration: Collaborate with internal teams and external stakeholders, including Finance, Business Operations, Local Teams, and Customer Success Managers (CSMs), to resolve queries Maintain clear documentation of issues and resolutions to ensure seamless handoffs Process Improvement: Provide feedback on workflows and support processes to enhance efficiency and service quality Contribute to the development and refinement of best practices for support operations Knowledge Management: Stay up-to-date on global employment laws and company policies to provide accurate guidance Share insights and knowledge with teammates to foster continuous improvement What you’ll need: 2–3+ years of experience in customer support, operations, or a related role Proficiency in support platforms like Zendesk (or equivalent tools), including workflow management and automations Experience in EOR (Employer of Record), global HR, or payroll-related support Exceptional written and verbal communication skills in English, with the ability to adapt communication styles for diverse audiences Strong organizational and time-management skills to handle a high volume of inquiries across global time zones Proactive by nature – you anticipate challenges, take the initiative, and consistently seek improvements Proven ability to collaborate effectively in a remote-first, globally distributed environment Nice to Have: Knowledge of employment laws and compliance practices across multiple countries Advanced Zendesk expertise, including analytics and reporting capabilities Multilingual skills to support a diverse, global client base Skills and Competencies: Technical Skills: Support Tool Expertise: Advanced understanding of best practices in support operations, including ticket tagging, workflow routing, automation setup, SLA tracking, knowledge base optimization, and reporting for performance insights Data Fluency: Ability to create and analyze reports or dashboards for tracking KPIs, team performance, and process improvements Technical Adaptability: Quick to learn and master new software, tools, and systems relevant to remote work and global support operations Behavioral and Core Competencies: Empathy and Communication: Ability to handle complex and sensitive conversations professionally, with a customer-first mindset Problem Solving: Proactive in diagnosing challenges, developing actionable solutions, and escalating when necessary Attention to Detail: Ensures accuracy in compliance-driven processes and maintains high-quality outputs under pressure Time Management: Excels in managing multiple priorities and deadlines across diverse time zones Collaboration and Teamwork: Works seamlessly with cross-functional teams, ensuring alignment and effective communication across departments Adaptability: Thrives in a dynamic environment, adjusting to changing priorities, new tools, and emerging challenges Customer Advocacy: Acts as a champion for customer needs, providing feedback to internal teams to drive improvements in products and processes Why work at RemoFirst? Startup environment. RemoFirst is an early-stage start-up. You have a voice and can influence and grow rapidly Build & Scale From Scratch. Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision. Work for a Market Leader. Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers. Compensation and perks are great! Competitive compensation. Top-of-the-range work equipment. 100% remote work. PTO regulated by local statutory Culture. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA. As we grow and evolve, we welcome your input to help us define our culture further

About The Role We are seeking a highly motivated and focused IT Support Engineer to join our dynamic IT team. In this role, you will be the first point of contact for our employees, providing essential technical assistance and ensuring the smooth operation of our internal IT systems and infrastructure. You will play a crucial role in maintaining productivity by resolving technical issues efficiently and effectively, contributing to a positive and productive work environment. What You'll Do User Support & Troubleshooting: Provide first and second-level technical support to employees for hardware, software, network, and system-related issues, both in-person and remotely. Hardware Management: Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and other IT equipment. Software Support: Assist users with common business applications (e.g., Microsoft 365/Google Workspace, communication tools, productivity software) and troubleshoot software-related problems. Network & Connectivity: Diagnose and resolve basic network connectivity issues (LAN, Wi-Fi, VPN) and assist with network device configuration. System Administration: Manage user accounts, permissions, and access rights in various systems (e.g., Active Directory, cloud-based identity providers). Documentation: Create and maintain comprehensive documentation for IT procedures, troubleshooting guides, and knowledge base articles to empower users and streamline support. IT Asset Management: Assist with tracking and managing IT assets, including inventory, procurement, and decommissioning. Security Awareness: Promote and enforce IT security best practices among employees, assisting with basic security configurations and incident reporting. Collaboration: Work closely with other IT team members, vendors, and departments to escalate complex issues and ensure timely resolution. Onboarding/Offboarding: Support the IT aspects of employee onboarding (setting up accounts, equipment) and offboarding (account deactivation, equipment retrieval). What You'll Bring Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Experience: 3+ years of experience in an IT support, help desk, or desktop support role. Technical Skills: Strong proficiency in troubleshooting and supporting Windows and macOS operating systems. Experience with Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, SharePoint) or Google Workspace. Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and troubleshooting basic network connectivity. Experience with Active Directory or other identity management systems for user and group management. Knowledge of ticketing systems (e.g., Jira Service Desk, Zendesk, ServiceNow) and ITIL principles. Basic understanding of cybersecurity principles and best practices. Soft Skills: Excellent communication skills (written and verbal), with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving and analytical abilities. Exceptional customer service orientation and a patient, empathetic approach. Ability to work independently and as part of a team in a fast-paced environment. Strong organizational skills and attention to detail.

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and . Inviting applications for the role of Vice President , Amazon Connect Solution A rchitect ! We are seeking a dynamic, growth-oriented leader to head our Customer Experience / Contact Center CcaaS advanced technology practice, with a focus on Amazon Connect-based solutions . This role is an opportunity to shape and scale one of the most strategic CX offerings in the market today&mdashanchored on Agentic AI, Generative AI and customer service technologies . As Vice President, you will drive the strategy, solution architecture, and execution of our CX technology service line, building a differentiated portfolio of industry-specific IP, co-innovating with AWS, GCP, Microsoft Dynamics and delivering large-scale transformation programs for global clients across industries, with a heavy focus in banking and financial services , . This is a unique opportunity to lead a high-growth business that blends deep domain, cloud-native architecture, applied AI, and real-time customer engagement technologies. You%27ll partner with AWS globally, influence client roadmaps, and lead a multidisciplinary team of engineers, architects, consultants, and GTM specialists to create tangible, measurable outcomes. Responsibilities Business and Practice Leadership Lead the global growth and delivery of our Amazon Connect service line, focusing on innovation, client value, and scale across priority industries. Define and operationalize a differentiated strategy in close partnership with AWS and internal teams (engineering, GTM, delivery). Build and mentor a high-performing team of technical and business leaders across regions. Serve as the executive liaison to AWS partner teams, jointly driving pipeline, solution launches, and field enablement. P&L Management Own and manage the Profit & Loss (P&L) of assigned client portfolios or regional operations. Track revenue, cost, and margin identify opportunities to optimize delivery costs and increase profitability Innovation and IP Development Architect and launch reusable assets, industry accelerators, and solution frameworks built on AWS leveraging Amazon Connect, Lex, Q in Connect, Voice ID, Wisdom, Contact Lens, Tasks, Cases, Bedrock and more. Deliver end-to-end solutions that extend Amazon Connect capabilities, such as intelligent agent desktops, proactive and personalized customer engagement journeys, and AI-driven analytics and automation. Prototype new features, build demos for strategic pursuits, and maintain a future-ready solution roadmap aligned to industry needs. Client Engagement and Delivery Oversight Act as the executive sponsor and strategic architect on major global transformation programs, with a focus on outcome-driven CX modernization. Oversee design and deployment of cloud contact center platforms, ensuring seamless integration with CRMs, case management, knowledge bases, and digital channels. Collaborate with delivery leaders to ensure operational excellence, client satisfaction, and timely execution at scale. Thought Leadership and Market Influence Represent the firm externally as a leading authority on cloud CX transformation and AI-first customer engagement. Drive executive conversations, shape complex pursuits and proposals, and lead strategic RFPs in partnership with GTM and pre-sales teams. Publish thought leadership, speak at AWS and industry events, and help shape market perception of our capabilities in the space . Minimum Q ualifications / Skills Experience in enterprise technology or consulting, with a strong background in customer experience, contact center , or cloud transformation. Experience in leading Amazon Connect implementations at scale, including enterprise migrations and multi-region deployments. Own and manage the Profit & Loss (P&L) of assigned client portfolios or regional operations Proven success in building and scaling technology practices or service lines, ideally with global delivery exposure and AWS alliance experience. Deep expertise in AWS services, including Amazon Connect, Lex, Lambda, Pinpoint, Contact Lens, Wisdom, Q in Connect, and related AI/ML offerings. Hands-on knowledge of telephony (SIP/VoIP), CRM integrations (Salesforce, ServiceNow), and digital channels (chat, social, email). Experience in adjacent CcaaS platform technologies such as MS Dynamics, GCP CCAI, Genesys, Five9, Nice CXone , Zendesk, WFM technologies Strong executive presence and experience in influencing senior clients, leading diverse teams, and navigating complex global programs. Preferred Q ualifications / Skills Experience applying generative AI to enhance customer experience workflows. Familiarity with AWS CCI (Contact Center Intelligence) solutions. Experience with DevOps practices in the context of cloud contact center deployment. Background in BFSI, healthcare, or regulated industries preferred but not required . Why join Genpact Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Job Title: BTL-2507107 Job Title : Customer Support Specialist Department: Customer Success / Support Reports To : Support Manager Location: Hyderabad (India) Mode: Work From Office Experience : 2+ Years Role Overview: As a Customer Support Specialist, you will be the first point of contact for platform users, responsible for resolving Tier 1 and Tier 2 technical support issues, maintaining customer satisfaction, and contributing to the ongoing improvement of self-service support resources. This role combines hands-on troubleshooting, cross-functional collaboration, and clear customer communication, all within a structured SLA-based support environment. Key Responsibilities: Ticket Management & Technical Support Triage, diagnose, and resolve Tier 1 and Tier 2 support tickets within SLA timelines. Accurately classify ticket severity levels (Level 1–5) and escalate appropriately. Verify CRM and inventory integrations (e.g., eLeads, VinSolutions, DriveCentric). Configure dealer and group settings including CRM mappings and inventory feeds. Respond promptly to user chats (within 5 minutes) through the support widget. Follow up with customers, provide resolution summaries, and close tickets in the system. Knowledge Base & Self-Service Enablement Create and update at least 2 knowledge base articles or video guides per month. Expand self-help documentation for setup guides, system configurations, and feature usage. Contribute to AI-driven support content for better automated responses. Process Improvement & Collaboration Attend daily stand-ups and participate in weekly ticket and KPI reviews. Work closely with engineering and product teams to replicate and validate reported bugs. Proactively raise tickets based on monitoring alerts or recurring user issues. Assist in feature testing and provide structured feedback to product stakeholders. Must-Have Qualifications: 2+ years of experience in technical support, SaaS platforms, or helpdesk operations. Familiarity with ticketing systems (e.g., Zoho Desk, Zendesk, Freshdesk) and SLA workflows. Technical troubleshooting skills, including log analysis and system configuration. Clear written and verbal communication in English. Comfort using modern collaboration tools (Slack, Google Workspace, Jira, Confluence). Nice-to-Have Skills Experience with automotive CRM platforms or dealership workflows. Knowledge of telephony platforms or APIs (e.g., Twilio). Understanding of REST APIs and basic scripting (Python, Java) for diagnostics. Familiarity with observability tools like Grafana or Prometheus. Soft Skills & Attributes High customer empathy and active listening. Analytical thinking and root-cause problem solving. Clear, structured communication with technical and non-technical users. Strong attention to detail and process adherence. Time management and multitasking across high-priority support issues. Growth mindset and continuous learning orientation.

Customer-oriented attitude with excellent communication skills (verbal & written) is a must. Knowledge of software installation and troubleshooting on Windows and Linux. Must be able to work in north american (US) shifts. Ability to perform remote troubleshooting and provide clear instructions Experience in interacting with global customers on phone and giving them support through remote management tools. Must be able to learn and understand enterprise level solutions quickly. SaaS experience is preferred. Experience on CRM tools like JIRA, Sales Force, Zendesk, Freshdesk, Zoho or any other. Hands-on experience on Windows and Mac. Incident management and service request handling experience is an added advantage... Working on tasks within SLA experience. Excellent problem-solving and multitasking skills.

Description Job Description Onboarding is one of the most critical moments in the Customers life-cycle. This is where all that we’ve assured them through the sales process is put to the test. A great, good or bad experience will have a huge impact on the success of our customers and the joy we can bring to their customer services. Working as part of our Professional Services function, our Service Consultants clarify the customers objectives, define the project scope and guide them through an onboarding experience that translates business needs and processes into product/technical solutions with defined outcomes. The Service Consultant is a high impact role directly on the frontline assisting our Customers to implement Zendesk products into their customer support & service operations whilst setting and managing the expectations that go with that. Key Responsibilities Be a product expert and super-user, maintain deep understanding of the Zendesk product suite, focusing on AI agents and associated tools Maintain deep understanding of how Zendesk manages conversation workflows and data (Zendesk Messaging) Lead on the delivery of customer implementations through all phases of the onboarding journey: scoping & planning, discovery, enablement, design, build & test, launch, monitor & optimize and closure Clarify the customer vision and drivers for automation linked to their pain points, objectives and KPIs Assist the customers’ team in use case discovery and mapping of processes to be automated Own the solution design and guide the customer through the process of building their AI agent, providing recommendations and insights on best practice into conversational design Provide guidance on strategies to support effective change and release management across sandbox and production environments Partner with Technical Architects to assist customers in the design and implementation of conversational flows that leverage API integrations Support the design of test strategies to ensure customers are able to effectively test the operation of their AI agents prior to launch, providing good coverage across all use cases Provide a level of quality assurance to ensure the implementation of efficient and effective AI agent solutions, optimised for the channels and languages to be supported Support and assist customer launch activities, to enable a successful go-live event Manage a controlled closure for onboarding projects, incorporating a Success Onboarding Review (SOR) and the transition to a BAU operational state for the customer (customer journey ‘Adoption’ stage) Manage an effective handover to the Customer Success team, contributing to the creation of an initial success plan to act as the roadmap for continuous improvement Develop and promote best practices for existing and new features, ensuring knowledge is captured and shared for use internally (Zendesk service delivery and customer success teams) and externally (customers and partners) Bring valuable product insights back into the product organization, to drive product improvement and innovation Collaborate with internal teams including Enablement and GTM, to showcase innovative use cases of our product Key Skills Experienced in CX automation, client onboarding, service delivery or solution consulting at a technology / SaaS company Hands-on experience with CRMs (e.g. Zendesk, Salesforce etc) related to their use for managing customer support / service solutions to underpin CX strategies Good understanding of technical & solution architecture concepts, including APIs Applied business analysis skills and experience, used to map business processes, elicit / document customer requirements and scope projects Solid project management skills to scope, plan, prioritise and track work, keeping stakeholders updated on progress Applied experience in the design and implementation of chatbot solutions providing rich and engaging CX experiences, including conversational design best practices Analytically minded, with the ability to leverage complex data insights to suggest improvements to solution designs and enhance operational effectiveness / efficiency Excellent relationship management and communication skills (written and verbal), with ability to set and manage expectations across a diverse range of stakeholders Focus on service quality and customer satisfaction Strong coaching and troubleshooting skills Work Location & Hours Expectations: We recommend being in the office 2 to 3 times per week to foster collaboration and teamwork. However, flexibility is provided based on business needs Working hours may need to be adjusted to match customer time zones where necessary, ensuring effective communication and project delivery Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

What You'll do: Were looking for someone who gets people and knows how to design systems that make them feel seen, supported, and understood As our Customer Experience & Support Manager, youll own how users experience Neurostellar, from onboarding and queries to feedback and community moments Youll handle the details, build the systems, and bring a clear, human voice to every interaction This is a hands-on role for someone whos organized, thoughtful, and energized by solving both individual issues and structural ones Youll help shape the CX function from the ground up and grow into its future lead What Youll Own Design and manage the end-to-end customer journey Respond to support queries across channels (email, chat, community) Set up and manage CX tools (CRM, helpdesk, feedback forms, knowledge base) Build communication flows (nudges, onboarding, updates) Capture user feedback and turn it into product insights Collaborate with product, tech, and brand teams Support and co-lead community engagement efforts Track and report CX metrics (CSAT, NPS, response time, etc) Who Are You 03 years in customer experience, support, or engagement roles Strong communicator can write clearly or use AI tools to craft effective messages Hands-on with CRM/helpdesk tools (e-g, Zendesk, Freshdesk) Can understand Neurostellars science and tech, and explain it simply Systems thinker builds scalable processes, not just solves tickets Thrives in fast-paced, dynamic startup environments Bonus: Built or been part of online/offline communities Extra Bonus: Background or interest in psychology, behavioral science, or design thinking What Success Looks Like Users feel supported, heard, and engaged Support flows are efficient, clear, and scalable Feedback loops are in place and informing product Youre owning CX systems end-to-end with confidence and care

- AWS & SaaS architecture - monitoring tools(Datadog, New Relic, Prometheus, Grafana) - incident mngmnt (PagerDuty, ServiceNow, Zendesk, Opsgenie) - Exp running 24x7 Cloud Ops team - DevOps processes, CI/CD pipelines, IaC tools(Terraform, Ansible)

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description About The Position We are seeking a highly skilled and experienced Senior Customer Onboarding Specialist to join our SaaS Professional Services Team. The main goal of this role is to collaborate with Project Managers to configure the Freshworks suite of products according to customer requirements and provide product training. Additionally, you will partner with our Sales and Pre-Sales teams, leveraging your product expertise and excellent communication skills to impress mid-market and enterprise customers. Position Deliverables: Customer-focused approach with strong communication abilities Translate business needs into product use cases or technical specifications Configure the Freshworks suite of products according to customer requirements Quickly learn and adapt to new products or updates to existing products Use critical thinking and problem-solving skills to exceed customer expectations Train customers and their teams on daily product use and administration Document onboarding steps for future reference and smooth transitions to other teams Demonstrate the ability to multitask, manage multiple projects, and deliver on time Develop a strong understanding of configuration best practices within the Freshworks suite Capture and analyse complex technical requirements from customers and design feasible solutions Qualifications At least 3 years of experience in the software/tech industry Past experience in the SaaS space with the understanding of CX or ITSM Product Suites is required Excellent communication skills (both written and verbal), with strong analytical, problem-solving, and troubleshooting abilities A proactive attitude towards contributing to both internal and external communities is a plus. Proven ability to work well in a team environment. Fundamental knowledge of current technology trends and programming concepts. Experience with integrating cloud systems using REST APIs. Hands-on experience with configuring SaaS products like Freshdesk, Freshservice, Workday, Salesforce, Zendesk, or ServiceNow is an advantage. Ability to quickly learn and understand various SaaS products on the market, such as Freshdesk and Freshservice. A passion for solving customer needs using our products. Strong interpersonal skills for interacting with customers via phone or video calls. A willingness to learn and grow within a constantly evolving platform. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Job Title: Customer Support Executive Location: Janakpuri West, West Delhi Job Type: Full-time Experience: Minimum 6 Months Industry: EdTech / SaaS About the Role: We are seeking a proactive and empathetic Customer Support Executive to join our growing team. In this role, you will serve as the primary point of contact for our institutional clients, ensuring they have a smooth and successful experience with our platform. You’ll resolve issues, provide onboarding support, and help drive product adoption across schools, colleges, and coaching centers. Key Responsibilities: Act as the main liaison for institutional clients, managing day-to-day communications and support needs. Troubleshoot and resolve client issues related to product usage, login/access, technical glitches, and reporting. Collaborate with internal teams including tech, product, and content to ensure quick and effective resolution of client concerns. Conduct virtual and occasional in-person training sessions to onboard new institutional users. Monitor client platform usage and proactively engage with users to improve adoption and engagement. Maintain accurate and up-to-date records of client interactions using CRM or support tools. Collect and share user feedback to contribute to product enhancements and user experience improvements. Requirements: Bachelor’s degree in any discipline. Minimum 6 Months of experience in customer support, client servicing, or B2B client coordination—experience in EdTech or SaaS is preferred. Excellent verbal and written communication skills. Strong problem-solving skills with a customer-first attitude. Ability to multitask, prioritize, and manage time effectively. Familiarity with CRM or support tools like Freshdesk, Zendesk, or similar platforms is a plus. Willingness to travel occasionally for client visits or onboarding. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Schedule: Day shift Willingness to travel: 25% (Required) Work Location: In person Speak with the employer +91 8368494087

About Us Udacity is on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey. Udacity's mission is to democratize education. We're an online learning platform offering groundbreaking education in artificial intelligence, machine learning, robotics, virtual reality, and more fields. Focused on self-empowerment through learning, Udacity is making innovative technologies such as self-driving cars available to a global community of aspiring technologists while enabling learners at all levels to skill up with essentials like programming, web, and app development. Udacity is looking for people to join our Mentor Ops team. If you love a challenge and truly want to make a difference in the world, read on! Are you passionate about learning and helping others learn? Do you find people management and mentoring rewarding? Are you technically sound and eager to learn about different technologies? Do you thrive in a fast-paced environment with a diversity of intellectual challenges? We are looking for you! Responsibilities: Technical skills of new mentors: Responsible for selecting technically strong mentors who can provide superlative services (Project reviews and answers on the Knowledge platform) to students Technical quality of Services: Responsible for deploying processes to ensure that new and existing mentors are providing high-quality, technically accurate services to the students Mentor classification: Direct ownership of validating whether any mentor is a low, medium, or high performer. The validation exercise to encompass all data related to mentor performance, including students' ratings, P2P audit scores, and data collected by manually checking the quality of services High-performing mentors: Build and lead a community of technically skilled, high-performing mentors who would serve as technical experts for an array of Nanodegree programs Ongoing Technical certification: In a scalable manner, build technical certification modules for the mentors to strengthen their technical skills and develop the competency to support students in a better manner Technical Mentor Ops processes: Ensure timely execution of parts of Mentor ops processes that need a technical understanding of concepts. Methods include getting higher-quality answers to the students through mentors and plagiarism investigations. Select and onboard Session lead : Identifying high-performing and technical strong Session leads who would be taking virtual connect sessions for the Enterprise and Scholarship clients New Initiatives: Work closely with the rest of the Mentor Operations, Student Services, Product, Engineering, and Content teams to launch new programs and opportunities for enterprise customers, students, mentors, and more What are we looking for: Technically strong bend of mind with eagerness to learn An intermediate proficiency in Python or a similar language and development experience. Proficiency in data analysis, visualization, engineering, SQL, data Warehouses, data lakes, and data pipelines on both AWS and Azure. Exceptional ability to collect, analyze, and report on data Experience in designing, launching, and managing operational processes to drive processes at scale Proven experience in prioritizing and multitasking multiple urgent needs Intuition to guide Udacity mentors by encouraging best practices for tutoring and giving feedback Flexibility in using or learning to use different methods for tracking and conveying information, such as Zendesk, Google Docs, forums, online chat programs, and email Ideal Candidate: Strong expertise in Python, SQL, NoSQL databases (e.g., MySQL, MongoDB), data visualization tools (e.g., Tableau), statistical analysis (using Python, R, scipy, statsmodels), and data manipulation libraries (e.g., pandas, dplyr). Proficient in data integration concepts, tools for building data pipelines (like Apache Airflow), and cloud platforms (e.g., AWS, Azure) for data services deployment. Knowledgeable in big data frameworks (e.g., Apache Hadoop, Apache Spark) for large-scale data processing and analysis. Strong Problem-solving skills Good at researching and troubleshooting technical issues Empathetic and a great mentor Excellent organizational skills and ability to meet deadlines Driven by data to constantly iterate and improve An excellent communicator who excels in listening, writing, and responding professionally A team player Benefits: Experience a rewarding work environment with Udacity's perks and benefits! At Udacity, we offer you the flexibility of working from home. We also have in-person collaboration spaces in Mountain View, Cairo, Dubai and Noida and continue to build opportunities for team members to connect in person Flexible working hours Paid time off Comprehensive medical insurance coverage for you and your dependents Employee wellness resources and initiatives (access to wellness platforms like Headspace, Modern Health ) Quarterly wellness day off Personalized career development Unlimited access to Udacity Nanodegrees What We Do Forging futures in tech is our vision. Udacity is where lifelong learners come to learn the skills they need, to land the jobs they want, and to build the lives they deserve. Don't stop there! Please keep reading... You've probably heard the following statistic: Most male applicants only meet 60% of the qualifications, while women and other marginalized candidates only apply if they meet 100% of the qualifications. If you think you have what it takes but don't meet every single point in the job description, please apply! We believe that historically, many processes disproportionately hurt the most marginalized communities in society- including people of color, working-class backgrounds, women and LGBTQ people. Centering these communities at our core is pivotal for any successful organization and a value we uphold steadfastly. Therefore, Udacity strongly encourages applications from all communities and backgrounds. Udacity is proud to be an Equal Employment Opportunity employer. Please read our blog post for "6 Reasons Why Diversity, Equity, and Inclusion in the Workplace Exists" Last, but certainly not least… Udacity is committed to creating economic empowerment and a more diverse and equitable world. We believe that the unique contributions of all Udacians is the driver of our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition (including genetic information), age, veteran status or military status, or any other basis protected by federal, state or local laws. As part of our ongoing work to build more diverse teams at Udacity, when applying, you will be asked to complete a voluntary self-identification survey. This survey is anonymous, we are unable to connect your application with your survey responses. Please complete this voluntary survey as we utilize the data for diversity measures in terms of gender and ethnic background in both our candidates and our Udacians. We consider this data seriously and appreciate your willingness to complete this step in the process, if you choose to do so. Udacity's Values Obsess over Outcomes - Take the Lead - Embrace Curiosity - Celebrate the Assist Udacity's Terms of Use and Privacy Policy

Position Summary “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team! We’re looking for a tech-savvy and service-oriented Customer Support Specialist to provide outstanding support to our clients. This role blends technical troubleshooting with empathetic communication, guiding clients through complex website-related issues—primarily on WordPress and Drupal—while delivering an exceptional customer experience. You’ll work cross-functionally with internal teams and directly with clients to resolve support tickets, explain technical issues in simple terms, and contribute to the continuous improvement of our support processes. If you're a natural problem-solver with a passion for both technology and people, this role is for you. The shifts available for this role are as follows: Sunday - Thursday: 1 person from 6:30 PM - 3:30 AM IST 1 person from 2:00 am to 11:30 AM IST Tuesday - Saturday: 1 person from 10:30 AM to 7:30 PM IS 1 person from 6:30 PM to 3:30 AM IST 1 person from 2:00 am to 11:30 AM IST Essential Duties Manage and resolve incoming support requests through our ticketing system regarding the MyAdvice product suite Close a minimum of 100 tickets per week generated via phone, email, and web form Troubleshoot and resolve website-related issues across both WordPress and Drupal platforms, including theme/plugin/module problems, site performance, and customizations Assist clients with content updates, integrations, and troubleshooting via multiple channels (virtual, phone, email) Clearly explain technical concepts to non-technical users in a professional and friendly manner Collaborate with internal development teams on complex client issues Multi-task to track dozens of open tickets at various stages of completion Assist our internal teams with technical and training support as needed Required Skills 5+ years of experience as a Wordpress Developer or similar role 2+ years in a high-volume Customer Service or Technical Support position Strong technical knowledge of both WordPress and Drupal, including CMS structure, theme/module troubleshooting, and site maintenance Familiarity with HTML5, CSS3, and basic JavaScript Experience with help desk software (Zendesk preferred) Excellent written and verbal communication skills Strong interpersonal and client-relations skills Detail-oriented with excellent organizational and multitasking abilities Ability to work independently and manage multiple priorities Familiarity with GSuite, Microsoft Excel/Word, and web-based systems Ability to critically think through issues and identify root causes Experience with popular page builders, such as Elementor, Divi, Beaver Builder, etc Familiarity with website architecture, aesthetics, and user experience principles Knowledge of web accessibility standards and best practices Preferred Skills Familiarity with other CMS platforms (e.g., Joomla) Exposure to debugging tools (e.g., Chrome Inspector) Understanding of responsive design and mobile optimization Prior experience in digital marketing or agency support environments You’ll help transform how small practices grow—with cutting-edge AI, measurable outcomes, and an all-in-one platform. You’ll join a team of gritty, resourceful experts who thrive in a fast-moving, client-first culture. You’ll get the coaching, career development, and tools to succeed—not just for today, but for long-term career growth. Why Join Us? At MyAdvice, we’re committed to building a team that reflects a variety of backgrounds, experiences, and perspectives. We know that skills can be taught, but mindset, grit, and a hunger to grow are what make the difference. If you see yourself in this role—even if you don’t meet every requirement—we strongly encourage you to apply Powered by JazzHR H6NPP5oc3t

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. We are looking for a seasoned software engineer to join the team that owns building Agent experience in support products. Someone who identifies as a JavaScript developer with good knowledge in frontend technologies and an interest in understanding back-end architecture for putting the holistic picture together. Ruby skills are a plus! Agent Workspace enables Zendesk Support agents to work seamlessly across Zendesk channels, all within a single ticket interface. It is a critical piece of how customers use Zendesk Support, the most important part of the overall product user experience, and fundamentally what makes our customers successful. As a team, we are a close-knit group that values inclusivity and diversity of backgrounds and opinions. We deliberately cultivate a highly collaborative and productive working style. The team has a proven history of developing highly reliable and scalable frontend and extending complex areas of the product. The features managed by our team powers some of the critical features in the support product. The work we do has a high impact on agents’ efficiency! What You Will Do Every Day Design, develop, and maintain reactive microservices and APIs using Java 11 and Vert.x framework. Work with Typescript and GraphQL where applicable to support API layers and integration. Own the architecture of backend components ensuring performance, scalability, and maintainability. Collaborate with cross-functional teams including frontend engineers, product managers, QA, and DevOps to deliver seamless user experiences. Implement best practices for API design, component modularity, and code quality. Conduct thorough code reviews, mentor engineers across experience levels, and foster a culture of learning and technical excellence. Identify, analyze, and resolve performance bottlenecks, scalability challenges, and usability concerns. Advocate for and evangelize modern software engineering practices such as reactive programming, CI/CD, testing, documentation, and secure development. Contribute to the technical roadmap and help shape strategic decisions focusing on sustainable and scalable infrastructure. What We’re Looking For 4 to 6+ years of professional software development experience with strong focus on backend development. Solid programming skills in Java 11 with a deep understanding of object-oriented design, concurrency, and reactive programming paradigms. Hands-on experience with Vert.x or similar reactive, event-driven frameworks. Strong experience designing and developing microservices-based architectures. Familiarity with RESTful APIs, GraphQL, API specification tools (OpenAPI/Swagger). Proficiency with containerization (Docker) and orchestration (Kubernetes). Experience working with cloud platforms such as AWS and Google Cloud. Knowledge of database systems, both relational (e.g., PostgreSQL, MySQL) and NoSQL (e.g., MongoDB, Redis). Excellent analytical and problem-solving abilities along with proactive debugging skills. Strong written and verbal communication skills. Experience producing technical documentation, architecture diagrams, and clear API specifications. Comfortable working in agile development environments and collaborating with cross-functional teams. Nice To Have Fullstack development experience including Typescript and frontend frameworks. Contributions to open source projects, especially related to backend or cloud-native technologies. Familiarity with CI/CD pipelines, automated testing frameworks, and monitoring tools. Understanding security best practices for backend services including authentication, authorization, and data protection. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Title: Customer Support Executive Location: Janakpuri West, West Delhi Job Type: Full-time Experience: Minimum 6 Months Industry: EdTech / SaaS About the Role: We are seeking a proactive and empathetic Customer Support Executive to join our growing team. In this role, you will serve as the primary point of contact for our institutional clients, ensuring they have a smooth and successful experience with our platform. You’ll resolve issues, provide onboarding support, and help drive product adoption across schools, colleges, and coaching centers. Key Responsibilities: Act as the main liaison for institutional clients, managing day-to-day communications and support needs. Troubleshoot and resolve client issues related to product usage, login/access, technical glitches, and reporting. Collaborate with internal teams including tech, product, and content to ensure quick and effective resolution of client concerns. Conduct virtual and occasional in-person training sessions to onboard new institutional users. Monitor client platform usage and proactively engage with users to improve adoption and engagement. Maintain accurate and up-to-date records of client interactions using CRM or support tools. Collect and share user feedback to contribute to product enhancements and user experience improvements. Requirements: Bachelor’s degree in any discipline. Minimum 6 Months of experience in customer support, client servicing, or B2B client coordination—experience in EdTech or SaaS is preferred. Excellent verbal and written communication skills. Strong problem-solving skills with a customer-first attitude. Ability to multitask, prioritize, and manage time effectively. Familiarity with CRM or support tools like Freshdesk, Zendesk, or similar platforms is a plus. Willingness to travel occasionally for client visits or onboarding. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Schedule: Day shift Willingness to travel: 25% (Required) Work Location: In person Speak with the employer +91 8368494087

Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product. Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges. Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently. Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement. Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates. Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics. Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms. Skills: zendesk,customer,customer education,intercom,process improvement,customer support,crm tools,onboarding,data analysis,salesforce,customer success metrics