5685 Zendesk Jobs - Page 6

Position: Senior Technical Customer Support Engineer Location: Hyderabad, Telangana, India Work Hours: Fully aligned with U.S. Eastern Standard Time (EST) hours — must be available for customer calls, collaboration with U.S. teams. Reporting To: Technical Support Lead / Manager Role Summary: As a Senior Technical Customer Support Engineer, you will engage directly with customers (via calls, remote sessions, email/chat) responsible for diagnosing and resolving complex technical issues (Tier 2/3 level) while maintaining high-quality communication across global teams. This role requires working during U.S. EST hours, excellent verbal and written skills, and the ability to translate technical pr...

Job Description Zendesk’s people have one goal in mind - to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers happy, every day. Our engineering teams in Australia and India works at a scale that most companies only dream about, and where the challenges start to get seriously exciting. In fact, our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk’s most loved products. Who you co...

Company Overview: Navera is a premium women’s occasionwear brand started by seasoned entrepreneurs from IIT Delhi and funded by eminent investors. We are currently focused on ready-to-wear sarees for all occasions covering weddings (receptions, cocktail, sangeet, haldi etc), festivals (Diwali, Karva Chuath, Onam, Pongal etc) to office and house parties. We are looking for enthusiastic hustlers with entrepreneurial attitude to be a part of Navera’s journey in disrupting the occasionwear space in India. Role: Customer Delight Specialist Location(s): Bengaluru Minimum work experience: 1 year in customer support Job Description & Responsibilities: This is an opportunity to work directly with fou...

As a Sales Commissions Analyst at MongoDB, you will play a key role in supporting the growth of the company by administering and analyzing the Global Sales Incentive Plans. Your attention to detail, organizational skills, and excellent communication abilities will be crucial in this role. You will work closely with various internal functions to improve processes and systems for the company's next stage of growth. **Responsibilities:** - Administer MongoDB's Global Sales Compensation Plan in Xactly Incent, ensuring timely distribution and tracking of plans - Collaborate with Sales Operations and Sales Finance to deploy annual compensation plans globally - Identify opportunities for efficienci...

As a Senior Manager, Local Marketing Support at Brandmuscle, you will play a crucial role in ensuring the success of our customer service department. Your responsibilities will include providing leadership to the local marketing support team, working with corporate clients to implement marketing services, and driving business targets in collaboration with cross-functional team members. Additionally, you will be involved in team management, performance measurement, quality assurance, and training initiatives. Key Responsibilities: - Provide day-to-day leadership to the local marketing support team to achieve support service level metrics - Identify and implement opportunities to improve the s...

Job Description About ACA ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services, empowering clients to reimagine GRC and protect and grow their business with an innovative approach integrating consulting, managed services, and ComplianceAlpha technology platform. Role Overview As a Connectors Support Analyst at ACA, you will play a pivotal role in supporting ACAs native data connectors and ensuring the reliable delivery of data to the ComplianceAlpha platform. Your primary responsibilities will include daily monitoring and troubleshooting of data connector logs, particularly using Airbyte, to maintain consistent and accurate data flows. The ideal candi...

Role Overview: You will be participating in building project strategy, roadmap planning, and final execution for the assigned operations at noon.com. Your role will involve tracking business performance, analyzing existing daily operations, and enhancing processes to build a more robust eco-system. Deep diving into operations to identify challenges and modifying processes accordingly to resolve them will be a key responsibility. Managing internal and external stakeholders by keeping them informed, helping align their procedures with new changes in processes, creating dashboards to track productivity, progress, and other KPIs, along with performing periodic quality checks and regular internal...

Job Title: Senior Customer Service Executive Job Summary: We are looking for a dynamic and customer-focused Chat Support Executive to provide exceptional service through live chat. As a Chat Support Executive, you will handle customer inquiries, resolve issues efficiently, and ensure a seamless online experience. You will represent the brand's voice, maintaining professionalism and empathy while adhering to company policies and procedures. Key Responsibilities: 1. Customer Assistance: o Respond promptly to customer queries through live chat & WhatsApp in a courteous and professional manner. o Provide accurate information about products, services, and policies. 2. Issue Resolution: o Identify...

Role: IT Help Desk Specialist Level 2 Work Location: Thane, Maharashtra Total Experience: 3+years Shift: US Shift Hours & Rotational Shift We are seeking an experienced Help Desk Specialist Level 2 to join our 24x7 NOC, SOC, and Help Desk division. The ideal candidate will be skilled in troubleshooting, configuring, and maintaining a variety of devices across Windows, Mac, and cloud environments for multiple clients and their end-users. You will provide exceptional support via remote tools, manage support tickets, and contribute to a highly dynamic, fast-paced environment . A strong proficiency in Office 365 configuration and troubleshooting is required, along with solid documentation practi...

Shopify Store Assistant: Help Fast-Growing Brands Streamline Their E-commerce Operations Are you an experienced online professional with a knack for e-commerce and a keen eye for detail? TalentPop App is looking for a talented and highly organized Shopify Store Assistant to join our 100% remote team. We empower fast-growing brands by providing world-class administrative and operational support. This role is a fantastic opportunity for someone who thrives in a remote environment and wants to make a real impact by helping businesses scale smarter. What You'll Be Doing Responsibilities This isn't just a data entry job—you'll be the backbone of our clients' Shopify operations. Your key responsib...

Shopify Store Assistant: Help Fast-Growing Brands Streamline Their E-commerce Operations Are you an experienced online professional with a knack for e-commerce and a keen eye for detail? TalentPop App is looking for a talented and highly organized Shopify Store Assistant to join our 100% remote team. We empower fast-growing brands by providing world-class administrative and operational support. This role is a fantastic opportunity for someone who thrives in a remote environment and wants to make a real impact by helping businesses scale smarter. What You'll Be Doing Responsibilities This isn't just a data entry job—you'll be the backbone of our clients' Shopify operations. Your key responsib...

Description Who We Are Established in 2015, ClickPost is Asia's largest Logistics Intelligence Platform, working with companies such as Walmart, Nykaa, Meesho, Adidas etc. to help them improve post purchase customer experience. We have been profitable for the past 5 years and are backed by some of the biggest investors around and are growing 2x year on year. We are one of the rare startups working at cutting edge technology, with enormous scales and a brand name that is well respected in Indian Saas and e-commerce world. Our core values of transparency, continuous learning, ownership, and speed have fostered a dynamic culture. With several ex-startup founders on the team, we've created a wor...

About us WeWork India is one of India's leading flexible workspace operators - Great Place To Work certified (Nov 2024 - Nov 2025), aimed at creating flexible workspace solutions for companies of all sizes. Since its inception in India in 2016, WeWork India has expanded across 68 operational centres in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. WeWork India meets distinct workspace needs, for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions. At WeWork India, we're driven by collaboration, creativity, and a shared vision to redefine the future of work. If you...

🔑 Key Responsibilities1. Technical Issue Resolution & SupportFrontline Troubleshooting: Serve as the first and second line of support via phone, email, live chat, and remote assistance, addressing technical inquiries from clients regarding software functionality and errors. System Diagnosis: Diagnose and resolve issues across key Gymoryx modules, including: Membership Management: Billing, payment gateway errors, membership renewal/freeze issues. Attendance & Access: Troubleshooting Biometric Integration (ESSL/Real Matrix) and Face Recognitioncheck-in issues. Mobile Apps: Issues related to the Member App and Instructor App (e.g., class booking, push notifications). Core Platform: Login/access...

About Certify: We are on a mission to change how the US healthcare industry deals with provider data. Our goal is to reduce the cost of healthcare by streamlining access to provider data and reduce administrative and regulatory burden on healthcare organizations. Certify is revolutionizing the healthcare industry by laying the infrastructure upon which the next generation of provider-centric applications (network adequacy, accuracy, provider utilization, etc.) will be built. As innovative digital health plans and provider care models continue to scale and challenge traditional care models, the need for a centralized data infrastructure has never been greater. Our platform will support the fu...

Yext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence to perform across digital channels. From real-time insights to AI-driven recommendations and execution at scale, Yext turns a brand's digital presence into a competitive advantage, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a Best...

About Us Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business. Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management. Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by ...

About Plum Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations. Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance. Plum is on a mission to provide the highest quality insurance and healthcare to 10 million lives by FY2030, through companies that care. Plum is backed by Tiger Global and Peak XV Partners. About the Role We are looking for a detail-oriented and analytical...

Title: Quality Analyst Customer Service Department: Customer Service / Operations Location: Verdant-84 (Pune) Employment Type: Full-Time About the Role We are looking for a detail-oriented and customer-focused Quality Analyst (QA) to join our customer service team. The QA will be responsible for monitoring, evaluating, and improving the quality of customer interactions across all channelsemail, chat, voice, and social mediato ensure an exceptional experience for our customers. The ideal candidate will have strong analytical skills, a passion for customer satisfaction, and a keen eye for process improvement within an e-commerce environment. Key Responsibilities Monitor and evaluate the qualit...

Phenom Intro: Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal! Job Summary: We're looking for an AI Agents & Conversational AI Program Manager to own the strategy, execution, and continuous optimization of externally-facing AI agents/chatbots on our public website. This role sits within the Marketing department and is responsible for ensuring that every AI Agent/chatbot ...

Position: Manager Enterprise Applications Location: Bangalore (Hybrid 3 days/week in office) Position Overview We're seeking a strategic and hands-on technology leader to own the vision, roadmap, and delivery of our enterprise applications portfolioincluding Salesforce, NetSuite, SAP SuccessFactors, Zendesk, Pardot, and our growing suite of AI-enabled tools. This role will ensure that our systems, data, and automation strategies scale with business growth while driving measurable impact on productivity, decision-making, and customer experience. The Head of Enterprise Applications will partner closely with functional and technical leaders across Sales, Marketing, Customer Success, HR, Finance...

Who We Are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio'...

About Qube: At Qube Cinema, technology and innovation are at our core. Our purpose is to bring to life every story - to engage, entertain and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with innovative, robust, reliable, and cost-effective products and constantly evolving to cater to the needs of the global cinema business. If you are amongst those who love to work along with people making positive or transformative changes in their lives, enabling individuals to recognize and achieve their true potential, then we invite you to join hands with us in our journey of bringing every story to life. About QubeWire : Q...

About us WeWork India is one of India’s leading flexible workspace operators – ‘Great Place To Work’ certified (Nov 2024 – Nov 2025), aimed at creating flexible workspace solutions for companies of all sizes. Since its inception in India in 2016, WeWork India has expanded across 68 operational centres in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. WeWork India meets distinct workspace needs, for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions. At WeWork India, we’re driven by collaboration, creativity, and a shared vision to redefine the future of work. If y...

Job Description : Customer Experience Agent (NA Shift) Overview: We are looking for a highly motivated and skilled Customer Success Agent to join our team. You will be the first point of contact for our professionals and customers across Australia, New Zealand, the UK, and the US. If you have excellent communication skills, a proactive attitude, and a passion for delivering exceptional customer service, we want to hear from you! Roles & Responsibilities: ● Act as the first point of contact for our professionals and customers in Australia, New Zealand, the UK, and the US. ● Be a product expert, assisting new and existing professionals with queries related to our offerings. ● Respond to calls ...