Job Title : Associate Product Manager Department : Product Location : Bangalore Who We Are: Established in 2015, ClickPost is Asias largest Logistics Intelligence Platform, working with companies such as Walmart, Nykaa, Meesho, Adidas etc. to help them improve post purchase customer experience. We have been profitable for the past 5 years and are backed by some of the biggest investors around and are growing 2x year on year. We are one of the rare startups working at cutting edge technology, with enormous scales and a brand name that is well respected in Indian Saas and e-commerce world. Our core values of transparency, continuous learning, ownership, and speed have fostered a dynamic culture. With several ex-startup founders on the team, weve created a workplace that s both engaging and rich with learning opportunities. Role Summary: As an Associate Product Manager (APM), you will work across Post Dispatch products such as Tracking, NDR, NPR, Notifications, and Control Tower. The role requires a blend of design thinking, technical skills, and business acumen. Why Join ClickPost s Product Team You will be the part of product development and strategy - expected to create user flows, design information architecture, and analyze data using SQL and Metabase to extract insights. Your focus will be on identifying bottlenecks, improving workflows, and driving actionable recommendations. This is a hands-on role where you will collaborate with cross-functional teams and transform data insights into product improvements, ensuring ClickPosts solutions continue to deliver value to clients. Responsibilities: Product Development Strategy: Support in planning and executing product roadmaps across multiple products (Tracking, NDR, NPR, etc.). Prioritize product features and improvements based on business needs and data insights. User Flow Diagrams Information Architecture: Create user flow diagrams to map out key workflows (e.g., exception handling, NDR management). Design information architecture to organize complex data and ensure easy navigation for users. Work closely with designers to develop intuitive, user-friendly interfaces . Data Analysis Insights: Use SQL, Excel, and Metabase to extract, and analyze data. Track key product metrics and identify trends, bottlenecks, and optimization opportunities. Provide actionable insights and recommendations based on data analysis to improve product performance. Business Acumen Customer Focus: Understand customer pain points and align product features to business objectives . Ensure that data insights translate into impactful product decisions that improve operational efficiency. Collaboration Execution: Coordinate with engineering, operations, and customer success teams to ensure smooth product execution. Communicate effectively with stakeholders, presenting data-backed recommendations . Continuous Improvement: Monitor product KPIs to ensure alignment with business goals and propose enhancements where necessary. Iterate quickly based on feedback, ensuring product quality and customer satisfaction. Qualifications: 1-2 years of experience in product management. (Logistics domain knowledge would be bonus) " Curiosity " - All it takes to grow in a high pace environment. (Ownership mindset) Perks Benefits: We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary. Competitive salary package with performance-based bonuses. Comprehensive health insurance coverage for you and your dependents. Flexible working hours with Hybrid work arrangement. Generous vacation and time off. Continuous learning and professional development opportunities. Employee assistance program for mental health and well-being support. Supportive and inclusive work culture promoting diversity and collaboration.

Job Title : Customer Support Analyst Department : Customer Experience Location : Bangalore Who We Are Established in 2015, ClickPost is Asias largest Logistics Intelligence Platform, working with companies such as Walmart, Nykaa, Meesho, Adidas etc. to help them improve post purchase customer experience. We have been profitable for the past 5 years and are backed by some of the biggest investors around and are growing 2x year on year. We are one of the rare startups working at cutting edge technology, with enormous scales and a brand name that is well respected in Indian Saas and e-commerce world. Our core values of transparency, continuous learning, ownership, and speed have fostered a dynamic culture. With several ex-startup founders on the team, weve created a workplace that s both engaging and rich with learning opportunities. Role Summary: As a Customer Support Analyst, you will handle customer inquiries, resolve technical issues, and ensure a smooth experience for our clients. You ll be the first point of contact for customers, providing timely and effective support, troubleshooting technical issues, and delivering a high level of customer satisfaction. In addition to general support responsibilities, this role requires basic technical knowledge, including understanding APIs, HTML, and common troubleshooting techniques related to SaaS platforms. Within 1 month you will be able to: Familiarize yourself with ClickPost s product features, customer base, and common challenges faced in post-purchase logistics. Gain a strong understanding of ClickPosts support workflows, tools, and communication channels Start handling customer inquiries effectively, resolving common issues with minimal supervision, and contributing to a high standard of customer satisfaction. 3 months you will be able to Develop expertise in E-commerce, SaaS, and Logistics industry standards, along with the nuances of ClickPost s platform. Proactively identify recurring issues and share insights with the product and engineering teams to improve user experience. Contribute to optimizing the customer support documentation and support playbooks, ensuring they align with best practices in customer experience. 6 months you will be able to Independently handle complex customer issues, including advanced troubleshooting and supporting API integration needs. Play a key role in quality initiatives, collaborating with cross-functional teams to enhance the support process and improve CSAT. Drive measurable improvements in response times and resolution rates, directly contributing to ClickPost s reputation for excellence in customer support. Why Join ClickPost s Customer Experience Team ClickPost s CX team stands at the forefront of delivering exceptional support in the post-purchase logistics space. Known for our strong NPS and customer-centric approach, the team has cultivated a brand that is well-regarded in the SaaS and E-commerce domains. Working in our CX team means joining a group dedicated to continuous improvement, where your contributions directly enhance the customer experience and drive brand loyalty. You are someone who we can count on to Own: Manage customer inquiries through various support channels (email, chat, phone) with professionalism and efficiency. Diagnose and troubleshoot customer issues related to the platform, including technical challenges involving APIs, integrations, and basic HTML errors. Assist customers in integrating Clickpost s platform into their existing systems, providing expert guidance on API usage and troubleshooting. Document and log customer interactions and technical issues in the CRM, ensuring accurate records for future reference. Learn: Develop a deep understanding of our platforms features and capabilities, staying updated on new product releases and updates. Gain hands-on experience in diagnosing technical issues and effectively communicating solutions to customers. Learn best practices for integrating and optimizing the use of our platform, enhancing your skills in customer support and technical troubleshooting. Improve: Identify and analyze recurring customer issues, providing valuable insights to the product and engineering teams to drive improvements in the overall customer experience. Contribute to the creation of support documentation and best practice guidelines, helping to streamline processes and enhance team efficiency. Collaborate with cross-functional teams to escalate complex technical issues and ensure timely resolution, fostering a culture of continuous improvement. What you will need to crack this role 2+ years of experience in a customer support role, preferably in a B2B SaaS environment. Technical knowledge of APIs (e.g., ability to help customers with API integration, understanding request/response, and authentication methods). Basic understanding of HTML and web technologies to troubleshoot customer interface or integration issues. Familiarity with JSON and XML formats is a plus for troubleshooting API-related issues. Experience using customer support platforms like Zendesk, Freshdesk, or similar tools. Strong problem-solving skills and the ability to communicate complex technical issues to non-technical customers in a clear and concise manner. Excellent verbal and written communication skills. Ability to multitask and manage time effectively in a fast-paced environment. Perks Benefits We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary. Competitive salary package with performance-based bonuses Comprehensive health insurance coverage for you and your dependents. Continuous learning and professional development opportunities. Employee assistance program for mental health and well-being support. Supportive and inclusive work culture promoting diversity and collaboration.

Job Title : Product Designer 1 Department : Design Location : Bangalore Who We Are Established in 2015, ClickPost is Asias largest Logistics Intelligence Platform, working with companies such as Walmart, Nykaa, Meesho, Adidas etc. to help them improve post purchase customer experience. We have been profitable for the past 5 years and are backed by some of the biggest investors around and are growing 2x year on year. We are one of the rare startups working at cutting edge technology, with enormous scales and a brand name that is well respected in Indian Saas and e-commerce world. Our core values of transparency, continuous learning, ownership, and speed have fostered a dynamic culture. With several ex-startup founders on the team, weve created a workplace that s both engaging and rich with learning opportunities. Role Summary: A Product Designer-I drives meaningful user experiences by crafting intuitive, visually engaging, and functional designs that align with business goals and address user needs effectively. This role is pivotal in translating user needs and business objectives into actionable design solutions, fostering collaboration across teams, and ensuring the delivery of impactful products that drive user satisfaction, enhance brand identity, and contribute directly to the companys growth and success. Within 1 month you will be: Fully onboarded with a clear understanding of the companys vision, products, and design systems. Familiar with team processes, workflows, and key stakeholders. Actively contributing to ongoing projects by delivering well-defined design components and supporting immediate team needs. 3 months you will be: Taking ownership of small-to-medium design initiatives, from research and ideation to execution and iteration. Collaborating effectively across cross-functional teams to deliver impactful user experiences. Contributing to the evolution of the design system, ensuring consistency and scalability across products. 6 months you will be: Leading end-to-end design efforts for significant product features or enhancements. Driving user-centric solutions through data-informed decisions and usability testing. Mentoring junior team members and proactively shaping the team s design culture while delivering measurable business impact through your work. Tech Stack/Tools We Work On: Figma, Figjam, Jira, Slack, Google suite, Hotjar Why Join ClickPost s Design Team Drive Impact: Shape solutions that power top e-commerce and logistics brands worldwide. Innovate Daily: Tackle real-world challenges in one of the fastest-growing and high-impact domains, where design isn t just about aesthetics but about driving business-critical outcomes. Thriving Design Culture: We foster a collaborative, supportive, and learning-oriented environment where creativity thrives, feedback fuels growth, and designers are encouraged to challenge the status quo. Prestigious Clients and Global Reach: Work with some of the largest e-commerce and logistics companies, contributing to solutions that serve millions of users globally. You are someone who we can count on to Own: Design user-friendly workflows, interfaces, and experiences that align with business goals and user needs. Lead the creation of wireframes, prototypes, and final design assets for usability testing and development. Ensure consistency and scalability in design outputs, contributing to the evolution of the design system. Document design decisions clearly and effectively communicate them to stakeholders. Learn: Participate in user research activities, synthesize findings, and use them to improve designs. Learn and adopt best practices for usability testing and iterate based on feedback. Deepen your understanding of cross-functional collaboration, working closely with engineers and product managers to refine solutions. Improve: Continuously enhance the usability of designs by incorporating feedback from usability testing and user research. Contribute to refining design processes, ensuring alignment with business goals while maintaining user-centered approaches. Drive the accessibility and scalability of designs, ensuring they meet the needs of diverse users and future growth. What you will need to crack this role Must-Haves: 2-3 years of experience in Product Design, with a strong foundation in the end-to-end design process. Proficiency in design and research tools such as Figma, UserTesting, and Google Analytics. A strong portfolio that demonstrates your design process, showcasing a user-centered approach and problem-solving abilities. Solid understanding of User Experience principles (Research and Design) and how to apply them throughout the design process. Excellent communication and documentation skills, with the ability to clearly articulate design decisions to both technical and non-technical stakeholders. Strong collaboration skills and the ability to work effectively in cross-functional teams (Product, Engineering, etc.). Familiarity with design systems and accessibility standards, ensuring designs are inclusive and scalable. Exposure to usability testing and leveraging data-driven design decisions to iterate and improve user experiences. Willingness to learn and adapt in a fast-paced, evolving environment. Experience working on B2B products or in logistics, supply chain, or SaaS domains, understanding the unique challenges of these industries. Good-to-Haves: Basic understanding of front-end development principles (HTML, CSS) to better collaborate with developers on design implementation.

Job Title : Account Executive Department : Sales Location : Bangalore Who We Are Established in 2017, ClickPost is Asias largest Logistics Intelligence Platform, working with companies such as Walmart, Nykaa, Meesho, Adidas etc. to help them improve post purchase customer experience. We have been profitable for the past 5 years and are backed by some of the biggest investors around and are growing 2x year on year. We are one of the rare startups working at cutting edge technology, with enormous scales and a brand name that is well respected in Indian Saas and e-commerce world. Our core values of transparency, continuous learning, ownership, and speed have fostered a dynamic culture. With several ex-startup founders on the team, weve created a workplace that s both engaging and rich with learning opportunities. Role Summary: This role drives new business growth by expanding ClickPost s presence in the E-commerce and retail segment, engaging C-suite executives, and closing high-value deals. As a key revenue driver, this role directly contributes to ClickPost s growth strategy, strengthens market positioning, and aligns sales efforts with product innovation and customer needs. You are someone who we can count on to Own: End-to-end sales cycle management - from prospecting to closing deals. Building and expanding ClickPost s presence in the E-commerce and retail segment . Engaging with C-suite executives to drive consultative sales. Strategic deal-making to achieve new customer acquisition targets. Learn: How to sell in a fast-growing SaaS and logistics-tech environment. Deep industry insights into E-commerce, retail, and supply chain optimization . Advanced sales methodologies for engaging enterprise clients and C-level stakeholders . The impact of data-driven decision-making in refining sales strategies . Improve: Sales strategies by analyzing competitive landscapes and refining best practices. Collaboration between sales and product teams to align customer needs with product innovation. Efficiency in deal closure through strong pipeline management and consultative selling . What you will need to crack this role 4+ years of enterprise sales experience in selling technology solutions (SaaS Products) Proven track record of meeting and exceeding revenue quotas. Excellent communication skills with the ability to articulate the strategic importance of technology. Willingness to travel as required. Strong analytical and process-driven mindset. Why You ll Love Being an Account Executive at ClickPost Joining ClickPost as an Account Executive (AE) isn t just about closing deals it s about owning the full sales cycle and driving real impact in the fast-growing SaaS logistics space. Here s why this role is an exciting next step in your career: Be a Key Driver of Growth - As an AE, you ll play a pivotal role in expanding ClickPost s footprint , working directly with e-commerce and retail brands to solve their logistics challenges. Your ability to build relationships, consult clients, and close deals will directly influence the company s success. Sell a Game-Changing Product - ClickPost is transforming logistics for top D2C brands , solving real pain points like delayed deliveries, tracking inefficiencies, and post-purchase experience gaps. With a strong product-market fit , you ll be selling a platform that customers genuinely need. Work with High-Growth Brands - Our customers include some of the most innovative e-commerce and retail brands , and you ll play a direct role in helping them optimize logistics and scale their businesses. Every deal you close contributes to their success and ours.

About The Company - Established in 2015, ClickPost is Asias largest Logistics intelligence platform, working with companies such as Walmart, Nykaa, Meesho, Adidas etc to help them improve post purchase customer experience.We have been profitable for past 5 years, are backed by some of the biggest investors around and are growing 2x year on year.We are one of the rare startups working at cutting edge technology, with enormous scales and a brand name that is well respected in Indian Saas and e-commerce world. Our tenets of transparency, learning, ownership and velocity have ensured a culture where multiple ex startup founders are part of the team making it a fun and learning filled place to work at. Your journey at Clickpost : As an onboarding Manager- You are the link between our customers and the product. You will : Work with a wide variety of clients across the e-commerce Industry and analyze/understand customer needs and translate them into the best possible ClickPost solution. Respect project deadlines and keep track in order to deliver an outstanding customer experience. Be responsible for your own portfolio of clients and engage with them from the onboarding until the go-live. Work closely with our sales, product team, and tech team to ensure the best customer journey and aid product design and development. Help our clients get the most out of Clickpost by providing training, demos, support, and reduce churns. About You : You are a proactive person with both commercial and analytical skills. Have excellent communication skills, and are comfortable speaking to stakeholders at different levels - from Product managers to CTOs; Have Project management skills; Have a Bachelor s/Master s degree; Are flexible self-structured with the ability to shift gears quickly and efficiently; Are as excited about technology as we are; Are able to communicate efficiently with developers and Product Managers; Having experience in a similar position, in Startups or in Saas Company is a plus What s in it for you Join a winning team. Great people that work hard but have fun doing that. A fast-growing company where you are given a lot of autonomy and trust. Enter the promising, ever-growing world where you can make a huge impact and grow with the company

About us : Established in 2015, ClickPost is Asia s fastest-growing Logistics Intelligence Platform, dedicated to enhancing post-purchase experiences for retail brands. With seamless integration with over 500 carriers, we empower leading retailers across India, including 6 Unicorns, to manage 120+ logistics partners via a single API gateway. Backed by Times Internet, Rebright Partners, and other marquee investors, we have achieved profitability and experienced exponential growth, expanding 10x in the past 2 years. Role Overview: We are seeking an experienced Senior Product Manager to lead innovation and drive the launch of new product lines in the E-commerce enabler space. The ideal candidate will be responsible for building and executing new initiatives and roadmaps, understanding market dynamics, and creating business cases for product opportunities. Additionally, they will scale existing products, drive feature adoption, and enhance the overall product experience through data-driven insights and experimentation. What you will do : Own the product roadmap for the pod end-to-end and from ideation to execution Ensure product scoping is done meticulously and diligently with detailed user stories and aligned timely with tech teams Manage product launches end to end with beta customers and internal teams Conduct customer interviews and gather insights to inform feature releases and customization requests. Advocate for cross-sell and upsell opportunities to drive business growth. Collaborate with Engineering, Design, and Documentation teams to deliver exceptional user experiences. Establish strong team culture and lead squad sprints, setting responsibilities, and reviewing deliverables. Build a deep understanding of the product and industry and stay close to internal stakeholders Regularly connect with customers and competitors to gather insights on the market and customers needs Mentor team members, hire new talent, and share learnings to elevate team performance. What You ll Need to Succeed: 5+ years of hands-on product management experience with team handling experience. A relentless growth mindset with a strong bias for action Demonstrated success in leading Enterprise/B2B product launches from concept to market. Excellent strategic thinking, prioritization, and long-term roadmap creation skills. Industry experience and familiarity with UI design, APIs, and web/mobile application architectures. In-depth understanding of the E-commerce ecosystem, funnels, agile methodologies, and product documentation. Comfortable with ambiguity, adept at transforming broad ideas into actionable plans. Empathetic towards users and colleagues, creative, and enthusiastic about innovation. Excellent communication, presentation, and stakeholder management skills. Bachelor s or Masters degree in relevant field; preference for Computer Science background. If you meet the qualifications and are passionate about driving product innovation in a dynamic environment, we encourage you to apply for this exciting opportunity to lead our product team. Perks Benefits We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary. Competitive salary package with performance-based bonuses. Comprehensive health insurance coverage for you and your dependents. Flexible working hours with Hybrid work arrangement. Generous vacation and time off. Continuous learning and professional development opportunities. Employee assistance program for mental health and well-being support. Supportive and inclusive work culture promoting diversity and collaboration.

At Clickpost, we are a rapidly growing SaaS company dedicated to transforming the logistics and post-purchase experience for e-commerce brands. Our cutting-edge platform helps brands streamline operations, drive growth, and deliver delightful customer experiences. We re a team that thrives on innovation, collaboration, and a passion for delivering outstanding value to our clients. As a Performance Marketing Specialist, you will be responsible for managing and optimizing paid digital marketing campaigns across multiple channels, including Google Ads, LinkedIn, and social media. Your focus will be on maximizing ROI, driving customer acquisition, and optimizing campaigns for lead generation. You will work closely with the marketing team to align campaign strategies with overall business objectives and continuously test new strategies to improve performance. Key Qualifications 3+ years of experience in performance marketing, particularly in managing paid ads on platforms like Google, LinkedIn, and Facebook. Strong understanding of PPC, CPC, CPM models, and retargeting strategies. Experience with Google Analytics, Google Tag Manager, and conversion tracking. Ability to analyze campaign data, generate insights, and optimize based on performance metrics. Experience in budgeting and maximizing ROI across channels. Good to Have Experience with programmatic advertising or demand-side platforms (DSPs). Certification in Google Ads or Facebook Blueprint. Experience with A/B testing landing pages and ad creatives. Familiarity with SEO strategies to complement paid campaigns.

Role Overview: The Enterprise Customer Success Manager (CSM) will play a critical role in managing and nurturing relationships with our largest and most strategic customers. This role requires a proactive and strategic approach to ensure our customers are achieving their business objectives with our products and services. The Enterprise CSM will act as a trusted advisor, driving customer satisfaction, retention, and growth. Key Responsibilities: Customer Relationship Management: Build and maintain strong, long-lasting relationships with enterprise clients, acting as their primary point of contact and trusted advisor. Onboarding Implementation: Guide new customers through the onboarding process, ensuring a smooth and successful implementation of our products and services. Account Planning Strategy: Develop and execute strategic account plans tailored to each customer s needs, goals, and growth potential. Customer Advocacy: Act as the voice of the customer within the company, advocating for their needs and ensuring their feedback is incorporated into product development and business strategies. Performance Monitoring: Regularly monitor customer health metrics, product usage, and satisfaction levels to proactively address any issues and identify opportunities for improvement. Renewals Upsell: Drive customer renewals and identify opportunities for upselling and cross-selling additional products and services. Problem Resolution: Manage and resolve customer issues and escalations in a timely and effective manner, ensuring customer satisfaction and long-term retention. Reporting Communication: Provide regular updates and reports to both customers and internal stakeholders on account status, product usage, and success metrics. Qualifications: Experience: Minimum of 5+ years of experience in a Customer Success, Account Management, or similar role, preferably within the enterprise or B2B SaaS space. Education: Bachelor s degree in Business, Marketing, or a related field. Advanced degrees or certifications are a plus. Skills: Strong interpersonal and communication skills, with the ability to build and maintain relationships with C-level executives. Proven ability to manage multiple enterprise accounts simultaneously, with a focus on strategic account management. Excellent problem-solving skills and a proactive approach to addressing customer challenges. Experience with CRM tools (e.g., Salesforce) and customer success platforms. Ability to analyze data and translate it into actionable insights for customers. Attributes: Customer-centric mindset with a passion for helping customers achieve their goals. High level of empathy, patience, and resilience in handling complex customer situations. Strong organizational skills with the ability to prioritize tasks and meet deadlines.

We are building a high-impact team at Clickpost, and this role offers the chance to get deeply involved in the 0 to 1 journey of marketing operations and analytics. If you re looking for a role with a clear, pre-defined playbook, this might not be the fit. However, if you re excited to shape processes from the ground up, streamline workflows, and create systems that drive operational excellence, we d love to hear from you. As the Marketing Ops and Analytics Specialist, you will be pivotal in building a foundation for how we operate and measure success across marketing initiatives. This is not a typical marketing ops role you ll have the autonomy to build workflows and frameworks that scale as we grow. You ll need to be comfortable with ambiguity and have a passion for solving complex operational and analytical problems, all while maintaining a focus on delivering high-value insights and optimization opportunities. Your primary focus will be on optimizing the marketing tech stack, setting up seamless automation workflows, and providing critical analytics to inform decision-making. You will play a hands-on role in shaping how our marketing team operates, driving data-backed strategies, and integrating marketing activities with broader business objectives. You will be required to Build from scratch : Set up and optimize our marketing operations infrastructure, including CRM and marketing automation tools, ensuring that workflows are efficient and scalable. Lead marketing analytics : Own end-to-end data tracking and reporting across all marketing campaigns. This includes creating dashboards, analyzing performance data, and making actionable recommendations based on insights from platforms like Google Analytics 4, Looker Studio, and HubSpot. Design and manage automation : Create and optimize automation workflows that nurture leads, segment audiences, and ensure consistent touchpoints with prospects throughout the customer journey. Collaborate cross-functionally : Work closely with the marketing, sales, and product teams to ensure that marketing efforts are aligned with company goals and provide critical data insights for decision-making. Drive marketing optimization : Continuously look for ways to optimize marketing funnels and campaigns by analyzing data, identifying trends, and implementing solutions to improve conversion rates and ROI. Build reporting processes : Set up processes that allow the team to measure marketing effectiveness, including ROI tracking for campaigns and establishing a system to ensure revenue impact is measured from organic and paid channels. This role will challenge you to wear multiple hats, continuously experiment, and drive operational improvements that align marketing performance with broader business objectives. If you re someone who thrives in an evolving environment, has a passion for data and analytics, and enjoys taking ownership of projects from start to finish, this is the perfect opportunity to make a significant impact!

About The Company - Established in 2015, ClickPost is Asia's largest Logistics intelligence platform, working with companies such as Walmart, Nykaa, Meesho, Adidas etc to help them improve post purchase customer experience.We have been profitable for past 5 years, are backed by some of the biggest investors around and are growing 2x year on year.We are one of the rare startups working at cutting edge technology, with enormous scales and a brand name that is well respected in Indian Saas and e-commerce world. Our tenets of transparency, learning, ownership and velocity have ensured a culture where multiple ex startup founders are part of the team making it a fun and learning filled place to work at. JD For CSM: Drive Customer Success Outcomes Increase renewal rates and reduce churn Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores Drive new business growth through greater advocacy and reference-ability Optimize Customer Lifecycle Identify opportunities for continuous improvement Learn from best practices in industry Take Decisions on contentious issues during customer journey Manage Customer Success Activities Customer Support Management Customer Success Management Renewals Billing and Collections (along with finance) Advocating for Cross Sell and Upsell Inspire Customer Success Across Company Create company-wide culture of Customer Success Align with Marketing around marketing to existing clients Align with Product around driving product roadmap Align with Sales around cross-sell and up-sell and focus on selling with a retention focus Create company-wide customer feedback loop Align with Finance around measurement and forecasting Align with Executive Team around key metrics and objectives Requirements: 2+ years experience in B2B organizations Strong empathy for customers AND passion for revenue and growth Ability to manage influence through persuasion, negotiation, and consensus building Ideally combined background of post-sale and sales or business experience Excellent communication and presentation skills Deep understanding of value drivers in recurring revenue business models Analytical and process-oriented mindset Demonstrated desire for continuous learning and improvement Relevant Bachelor s degree; preference for computer science or related degrees Need - good excel skills. Want - good ppt skills Handling tough situations or unhappy customers

Role Summary: This role involves generating new business opportunities for Clickpost by building strong relationships with potential clients through phone, email, and LinkedIn, and setting up meetings for the Demo Engineers and Account Executives. You'll also be responsible for crafting and executing outbound campaigns across multiple channels to educate prospects about Clickpost's value proposition and product benefits. Overall, the KRA would include but not limited to Generate new business opportunities through outbound lead generation and prospecting. Take discovery calls, qualify leads, and introduce prospects to our solutions. Collaborate with the sales and marketing teams to ensure effective outreach strategies. Maintain accurate and organized records of lead activity in our CRM Within 1 month you will be able to: Complete onboarding and become well-versed in ClickPost platform, product features, and target audience. Learn and adopt best practices for lead generation, including using Sales Engagement Tools like LinkedIn Sales Navigator, Klenty, CRM like HubSpot, Google Sheet, Slack, Gmail workspace etc., Understand the ICP of ClickPost and deep dive into the industry wise use cases and case studies Start shadowing discovery calls (Inbound / Outbound) to understand the structure and objectives of our sales process. Begin sending out initial outreach sequences and personalized messages under guidance. Work closely with your manager to establish personal performance goals and KPIs. 3 months you will be able to Take ownership of your lead generation pipeline and confidently handle discovery calls independently. Consistently meet weekly and monthly lead generation and call targets. Develop a personalized outreach style and experiment with messaging to improve response rates. Collaborate with the marketing team to identify high-impact content for outreach. Begin identifying ideal prospect profiles and sharing insights with the sales team for feedback Collaborate with Market Research to ensure they are identifying right Accounts and Prospects and create case studies 6 months you will be able to Fully manage a steady pipeline of leads and maintain a high call-to-meeting conversion rate Take initiative in refining and optimizing your outreach strategy based on performance metrics. Grow the assigned vertical, proactively suggest new target markets, messaging ideas, and process improvements to the team. Participate in events and F2F meetings with potential prospects to foster relationships Regularly share feedback from prospects to help shape product and marketing strategies. Support team goals by mentoring newer SDRs and contributing to team success. Support AE s with any follow-up or expanding new opportunities within assigned accounts/verticals/territories Why Join ClickPost s Sales Team? Joining ClickPost as a Sales Development Representative (SDR) is more than just a role it s an opportunity to jumpstart your career in tech sales with a company that values growth, innovation, and employee well-being. Here are some reasons why we think you ll love being part of our team: As an SDR, you ll be at the front line of our growth strategy, directly influencing our company s success. You ll gain hands-on experience in outbound sales, lead generation, and customer discovery in the SaaS industry. Our structured onboarding and continuous training programs will help you build foundational skills to advance your career, with clear milestones at the 1, 3, and 6-month marks You ll have access to mentorship from experienced sales leaders and opportunities to transition into more advanced roles based on your achievements You ll be representing a cutting-edge SaaS platform that s transforming logistics and the post-purchase experience for D2C brands. Our technology addresses real pain points for our customers, providing you with a compelling value proposition that resonates with prospects. Our customers include leading D2C brands, and you ll be contributing directly to their success stories by introducing them to solutions that drive growth and efficiency. Every lead you generate and every call you make is an opportunity to contribute to our vision of revolutionizing logistics for D2C brands. By joining ClickPost you re not just taking a job you re joining a company that invests in your growth, respects your individuality, and empowers you to reach your full potential. We re excited to have driven and ambitious SDRs like you help shape our journey forward! What you will need to crack this role In order to excel in this role, having a minimum of 2+ years of experience in sales roles would be beneficial. If this experience is specifically in the SaaS, logistics, or eCommerce industry, it would be considered a bonus. This background would provide valuable insights into the target market and an understanding of the challenges and opportunities within these industries. Bachelor s degree in Business, Marketing, or a related field. 2+ years of experience in a similar role, with a proven track record in lead generation or sales. Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Experience using CRM tools like Salesforce, HubSpot, or Apollo is a plus. A strong interest in the SaaS and logistics sector.