Job Title: NOC Manager (MSP - 24x7 Operations) – NOC-MSP (US Shift Hours & Rotational Shift) Location: Mumbai, Thane, India Job Type: Full-Time Shift: US Shift Hours, Rotational Shift Department: NOC, SOC & Help Desk Role: NOC Manager (MSP - 24x7 Operations) Overview: The NOC Manager is responsible for overseeing the 24x7 Network Operations Center (NOC) for a Managed Service Provider (MSP) that delivers NOC, SOC, and Helpdesk services to multiple clients. This role ensures the availability, security, and performance of clients' IT infrastructure, which includes various OS platforms, cloud services, and networking environments . The NOC Manager leads a team of NOC engineers working in rotational shifts , ensuring effective remote monitoring, management, and incident response . The role is managed by the Sr. NOC Manager and reports to the Director at the USA Headquarters . Key Responsibilities: 1. NOC Operations & Incident Management Oversee 24x7 NOC operations , ensuring continuous monitoring and proactive issue resolution. Manage and coordinate incident detection, response, and resolution across various client environments. Ensure that escalation procedures are followed, and major incidents are handled efficiently to minimize downtime. Analyze recurring issues and implement proactive measures to improve system stability. 2. Team Leadership & Shift Management Supervise a team of NOC engineers working in rotational shifts , ensuring adequate coverage as per the roster. Conduct daily stand-ups, shift handovers, and performance reviews to ensure smooth operations. Mentor and train NOC engineers on troubleshooting techniques, best practices, and new technologies . Collaborate with the Sr. NOC Manager and HR for hiring, training, and workforce planning. 3. Remote Monitoring & Management (RMM) Ensure that all monitoring tools, dashboards, and alerting systems are configured for optimal performance. Oversee remote troubleshooting and resolution of server, network, and cloud infrastructure issues. Work with SOC teams to monitor security threats and escalate incidents requiring immediate attention. Maintain and improve RMM policies and automation scripts to enhance operational efficiency. 4. Client Infrastructure Support & Compliance Ensure clients' OS platforms, cloud services (Azure, AWS, GCP), and network infrastructure are actively monitored and maintained. Oversee system patching, updates, backups, and compliance checks to meet industry standards. Collaborate with Helpdesk and SOC teams to ensure seamless service delivery. Maintain documentation, reports, and performance metrics for client review meetings. 5. Process Improvement & Reporting Develop and refine SOPs, playbooks, and incident response protocols for NOC operations. Generate performance reports, SLA compliance reports, and incident analysis for leadership and clients. Work with the Sr. NOC Manager to enhance process automation, monitoring tools, and ITSM workflows . 6. Collaboration with Global Teams Act as a liaison between the NOC team and the USA headquarters to align operations with business goals. Coordinate with other departments (SOC, Helpdesk, Cloud, Network, and Security teams) for cross-functional issue resolution. Participate in client meetings, service reviews, and technical discussions to ensure high service standards. Required Skills & Qualifications: Technical Skills: 8+ years of experience in a NOC/MSP environment, with 3+ years in a managerial role . Strong expertise in Windows/Linux servers, cloud platforms (Azure, AWS, GCP), and networking . Experience with Remote Management and Monitoring (RMM) tools , SIEM, ITSM, and automation. Hands-on experience with incident response, troubleshooting, and IT infrastructure monitoring . Familiarity with security operations, compliance standards, and disaster recovery processes . Leadership & Communication Skills: Proven experience in leading teams in a 24x7 environment with shift-based operations. Strong ability to manage escalations, coordinate between teams, and ensure high uptime . Excellent analytical and decision-making skills with a proactive mindset. Strong documentation skills for creating SOPs, reports, and client-facing documentation . Certifications (Preferred): ITIL v4 Foundation (or higher) Microsoft Azure Administrator (AZ-104) AWS Certified SysOps Administrator Cisco CCNA/CCNP (Networking) CompTIA Network+ / Security+ Why Join Us? Lead a high-performing, 24x7 NOC team in a global MSP environment. Work with cutting-edge cloud, security, and network technologies . Competitive salary, career growth opportunities, and exposure to diverse IT environments. Collaborative, fast-paced work culture with strong leadership support. If you are a highly skilled NOC professional with a passion for leading operations, optimizing IT infrastructure, and ensuring service excellence , we’d love to hear from you!

Role: L3 Support Network Engineer Work Location: Thane, Maharashtra Total Experience: 5+ years Shift: US Shift Hours & Rotational Shift Company Profile AMSYS Group We pride ourselves on 20+ Years of excellence based on the principles of integrity, Honor, and mutual gain. As future decisions are made, we are always keeping in mind the prosperity of the AMSYS Family. Amsys IT Services Pvt Ltd is part of this group based in Mumbai. Website: http://www.amsysis.com Summary: We are looking for an L3 Support Network Engineer to join our dynamic team providing 24x7 support to our clients' network infrastructure. The ideal candidate will have extensive experience in network troubleshooting, firewall deployment, and infrastructure monitoring while supporting a diverse set of clients in a fast-paced, operational environment. You will be responsible for diagnosing and resolving complex network issues, managing network devices, and maintaining a clean and efficient network environment. This position requires a thorough understanding of various network technologies, including routing, switching, firewall management, and SDWAN, with hands-on experience remoting into devices across multiple client sites. Key Responsibilities: Network Troubleshooting & Support: Provide L3 network support for troubleshooting issues related to routing, switching , and firewall configurations across multiple client environments . Remotely access devices at various client locations to perform diagnostics, troubleshooting, and resolution of network-related issues. Collaborate with NOC, SOC, and Help Desk teams to resolve escalated tickets within SLAs while ensuring proper documentation and ticket updates. Monitor network traffic, identify bottlenecks, and proactively resolve network issues. Firewall Management & Configuration: Deploy and manage firewalls (Fortinet, Palo Alto, WatchGuard) to ensure secure network communication and compliance. Create, update, and maintain firewall rules and configurations to accommodate evolving network requirements. Troubleshoot and resolve firewall-related issues , ensuring proper network segmentation and security policies are in place. Infrastructure Monitoring & Documentation: Monitor the health and performance of the network infrastructure , ensuring continuous uptime and reliability. Maintain clear, concise documentation for network configurations, changes, troubleshooting steps, and solutions. Implement regular network audits to ensure the infrastructure remains organized, secure, and well-maintained. Ensure network cleanliness and efficiency by removing obsolete configurations, unused IPs, and outdated network devices. SD-WAN and Cloud Network Management: Configure and manage SD-WAN solutions and associated controllers for cloud-managed network devices . Assist in the setup, deployment, and troubleshooting of SD-WAN networks across multiple client sites. Collaborate with clients on the setup and integration of cloud-managed network devices and SD-WAN controllers (e.g., Meraki, Aruba). Client Communication & Issue Resolution: Interact with clients and stakeholders to ensure timely resolution of network-related issues, ensuring customer satisfaction . Maintain a high standard of communication , ensuring clients are informed about ongoing issues, progress, and resolutions. Training & Mentorship: Provided guidance and mentorship to junior support engineers and NOC team members. Assist in knowledge transfer and training for internal teams, ensuring consistent processes and quality service. Required Skills and Qualifications: 5+ years of experience in network support, with L3-level expertise in troubleshooting complex network issues in a 24x7 NOC, SOC, and Help Desk environment . Extensive experience with networking technologies including routing, switching , and firewall management (Fortinet, Palo Alto, WatchGuard). Hands-on experience with HP Aruba , Cisco Meraki , Palo Alto , Fortinet , and WatchGuard firewalls and devices. Strong knowledge of SD-WAN technologies and the configuration of cloud-managed network devices . Experience working with Azure and AWS network configurations is a plus. Proficient in network monitoring tools and diagnostic utilities. Ability to remotely manage and configure devices across a wide range of makes and models. Strong troubleshooting skills with the ability to work under pressure in a fast-paced environment . Excellent communication skills to interact with clients and document technical processes clearly and concisely. Preferred Certifications: Cisco CCNP, Fortinet NSE, Palo Alto Networks PCNSE, AWS Certified Solutions Architect , or similar certifications. SD-WAN certifications (e.g., Meraki SD-WAN, Fortinet SD-WAN). Azure Networking Associate or AWS Certified Advanced Networking certification is a plus. Why Join Us? Join a 24x7 NOC, SOC, and Help Desk team working with cutting-edge technologies. Opportunity to work with diverse client environments across different network devices and architectures. Competitive salary, benefits, and a chance to grow within the company .

Job Title: : Security Incident Management (SIM) Lead Location: Thane, India Job Type: Full-Time Shift: US Shift Hours Department: NOC, SOC & Help Desk Position Summary: The Security Incident Management (SIM) Lead is responsible for leading the end-to-end response to cybersecurity incidents, ensuring containment, root cause analysis, and recovery. This role oversees the incident response lifecycle, coordinates cross-functional teams during active incidents, and drives improvements in preparedness and resilience. Key Responsibilities: Incident Response Leadership Lead and coordinate responses to security incidents, including triage, investigation, containment, and remediation. Act as the primary incident commander for high-severity security events. Manage post-incident reviews and ensure timely root cause analysis and lessons learned. Team Management & Collaboration Lead a team of incident responders and analysts (internal or external SOC teams). Collaborate with stakeholders across IT, Legal, Risk, Compliance, and Executive teams during and after incidents. Process Development & Improvement Maintain and improve the Security Incident Response Plan (SIRP). Ensure incident handling procedures are well-documented, tested, and regularly updated. Conduct table-top exercises and simulations. Threat Intelligence & Detection Work with threat intelligence teams to correlate incidents with known threats and vulnerabilities. Partner with security engineering and SOC to enhance monitoring and alerting. Compliance & Reporting Ensure incident documentation aligns with regulatory requirements (e.g., HIPAA, GDPR, NIST, ISO 27001). Prepare executive-level summaries and incident impact assessments. Support audit and compliance requests related to incident response. Required Qualifications: Bachelor’s degree in Computer Science, Information Security, or related field (or equivalent experience). 5+ years of experience in cybersecurity, with at least 2 years in a lead or senior incident response role. Strong understanding of common attack vectors, malware behaviors, threat hunting, and forensic analysis. Familiarity with frameworks such as NIST 800-61, MITRE ATT&CK, and SANS IR methodology. Hands-on experience with SIEM, EDR, and SOAR tools (e.g., Splunk, CrowdStrike, Palo Alto Cortex). Excellent communication and leadership skills under pressure. Preferred Qualifications: Relevant certifications (e.g., GCIH, GCIA, CISSP, CISM, CEH). Experience in regulated industries (finance, healthcare, energy). Exposure to cloud-native environments (AWS, Azure) and container security. Key Competencies: Strategic thinking during crisis Strong analytical and problem-solving skills Cross-team collaboration and influence Commitment to continuous improvement and learning

Job Title: SOC Manager Location: Thane, India Job Type: Full-Time Shift: US Shift Hours, Rotational Shift Department: NOC, SOC & Help Desk Responsibilities for Security Operations Center Manager · Manage program and processes to quickly Responsible for SOC strategy. · Leading and managing the Security Operations and team of security operational staff members · Primarily responsible for directing security event monitoring, management and response and cyber intelligence. · Ensuring incident identification, assessment, quantification, reporting, communication, mitigation and monitoring · Ensuring compliance to policy, process, and procedure adherence and process improvisation to achieve operational objectives. · Revising and develop processes to strengthen the current Security Operations Framework, review policies and highlight the challenges in managing SLAs · Responsible for overall use of resources and initiation of corrective action where required for Security Operations Center · Ensuring daily management, administration & maintenance of security devices to achieve operational effectiveness. · Ensuring threat management, threat modeling, identify threat vectors and develop use cases for security monitoring. · Creation of reports, dashboards, metrics for SOC operations and presentation to Sr. Mgmt. detect, respond, and resolve security incidents. · Supervise company and managed resources across the globe and coordinate incident management. · Support and collaborate with multiple teams including NOC, OCC, Security Engineering, IAM, and Incident Response · Establish and maintain operational SOP’s in support of SOC and security technologies · Establish and maintain training plans and conduct ongoing training of SOC staff. · Establish a development program to foster professional advancement of the SOC staff. · Create specialized dashboards, reports, alerts. · Develop incident metric program and global incident reporting. · Conduct critical research related to global events that could potentially impact organization. · Manages and is responsible for the successful completion of all tasks in assigned program area including technical work, financial and business development activities. · Develops a deep understanding of operational risks that drive appropriate response protocols that minimize Samaritan’s Purse impact. · Influences and improve existing processes through innovation and operational change. · Qualifications for security operations center manager · Experience with Data Loss Prevention (DLP) tools including. · In-depth knowledge of current threat actors, techniques and trends in cyber security · Knowledge and working experience as a user and/or admin of SIEM technology solutions. · Six (6) years of information security experience · Four (4) years of experience working in a Security Operations Center preferred. · Understanding of security event monitoring concepts and incident response processes · Ability to handle heavy load on peak period. · Experience in ticketing systems · Identifies trends and gaps with existing information security systems and processes. · Monitors the performance of strategic information security technology providers. · Bachelor of Science in a technical discipline or equivalent demonstrated experience and knowledge · Demonstrated cyber incident handling experience to include the application of lessons learned. · Experience with Data Loss Prevention (DLP) tools. · In-depth knowledge of current threat actors, techniques and trends in cyber security · Knowledge and working experience as a user and/or admin of SIEM technology solutions. · Six (6) years of information security experience(ISMS Understanding) · Four (4) years of experience working in a Security Operations Center preferred. · Understanding of security event monitoring concepts and incident response processes Licensing or Certifications for Security Operations Center Manager List any licenses or certifications required by the position: CISSP, ITIL, ISO270001, PCI, CISM, GSEC, SIEM, ISSEP, ISSAP, GCIA, SEC503, GCED, CEH , Skillset: Various risk management frameworks, Incident management and response activities across the incident life cycle, Analysis, Configuration control technologies, Network monitoring Security tools and techniques used by Cybersecurity teams to further analyze the impact and exposure to Cyber threats, Threat hunting, TCP/IP communications and how common protocols and applications work at the network level, Troubleshooting, HTTP Technical Skills: CrowdStrike, MITAR Attack Framework, Imperva, Cloudflare DNS Protection, SIEM configuration, LionGard, UpGuard, Galactic Scan, O365 Security. Programming and Scripting knowledge, VAPT

Job Title: L3 Support System Administrator Location: Mumbai, Thane, India Job Type: Full-Time Shift: 24x7 Operations Support Department: NOC, SOC, and Help Desk Job Summary: We are seeking a skilled L3 Support System Administrator with expertise in 24x7 NOC, SOC, and Help Desk operations to provide advanced support and troubleshooting across multiple client environments. The ideal candidate will have extensive experience in maintaining, configuring, troubleshooting, and monitoring infrastructure across Windows and Linux platforms . Strong skills in O365, Azure administration , as well as advanced incident management and troubleshooting, are essential. This role requires a proactive, highly technical individual with a focus on operational excellence, ensuring uptime, and executing maintenance and project plans efficiently. Key Responsibilities: Advanced Technical Support & Troubleshooting: Provide L3 support for complex incidents and problems, primarily involving Windows and Linux systems . Troubleshoot and resolve escalated technical issues for client environments across servers, networks, applications , and cloud services (O365, Azure). Work closely with the NOC, SOC , and Help Desk teams to ensure all incidents are handled efficiently, meeting SLAs and resolving high-priority issues. Perform detailed diagnostics, system checks, and root cause analysis to ensure the resolution of complex issues. Infrastructure Maintenance & Configuration: Manage and configure Windows and Linux servers, networks, storage, and cloud infrastructure (O365, Azure) to maintain high availability and optimal performance. Apply patches, updates, and security fixes to systems and applications, ensuring compliance with security policies and industry best practices. Perform system backups , disaster recovery , and data protection tasks , ensuring client data integrity and uptime. Regularly monitor infrastructure performance using monitoring tools to identify potential issues and proactively address them. O365 & Azure Administration: Manage and support O365 and Azure environments, including user provisioning, access management, and troubleshooting. Configure, maintain, and troubleshoot O365 applications (Exchange, Teams, SharePoint, etc.) and Azure services (VMs, AD, networking, etc.). Collaborate with clients to implement and maintain cloud solutions and provide guidance on best practices for O365 and Azure usage. Incident & Ticket Management: Use a ticketing system (e.g., ServiceNow, Jira, ConnectWise) to log, prioritize, and track incidents, ensuring prompt resolution and documentation of all steps taken. Take ownership of complex tickets, escalate when necessary, and ensure clear communication with clients regarding resolution progress. Maintain accurate and comprehensive documentation of all incidents, fixes, configurations, and updates. Client Environment Management & Maintenance: Manage client environments proactively to minimize downtime and ensure operational continuity. Assist in systems upgrades, migrations, and projects , including the rollout of new applications or infrastructure changes. Collaborate with internal teams and clients to ensure that maintenance schedules are met and that updates and changes are carried out with minimal impact on operations. Operational Excellence & Process Improvement: Identify and implement improvements to operational processes, workflows , and incident management procedures to enhance support efficiency and service delivery. Contribute to the development of knowledge base articles , internal documentation, and training materials. Stay updated with industry trends, new technologies , and best practices to provide cutting-edge solutions and improve client satisfaction. Qualifications & Skills: 5+ years of experience in an L3 System Administrator role, supporting Windows, Linux, O365 , and Azure environments . Expertise in network administration , server management , troubleshooting , and system monitoring across multiple client sites. Advanced experience with O365 and Azure management , including administration, troubleshooting, and configuration. Proficient in remote troubleshooting and resolution, including use of remote management and monitoring tools. Strong understanding of incident management , ticketing systems, and SLA adherence. Excellent problem-solving and analytical skills , with a strong ability to diagnose and resolve complex technical issues. Solid scripting and automation skills (e.g., PowerShell, Bash) for system management and incident resolution. Strong documentation skills, with the ability to write clear, concise, and accurate technical reports and knowledge articles. Excellent communication skills with the ability to interact with clients, understand requirements, and provide technical support in a user-friendly manner. Preferred Certifications: Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Security, Compliance, and Identity Fundamentals Linux Professional Institute Certification (LPIC-1 or LPIC-2) CompTIA Network+ , Security+ , or other relevant IT certifications. ITIL Foundation or higher. Why Join Us? Work in a dynamic, fast-paced environment supporting mission-critical client systems and infrastructure. Collaborate with a highly skilled team to provide exceptional service and solutions to a diverse set of clients. Competitive salary, benefits, and opportunities for career growth and development . If you're ready to take on a challenging and rewarding role as an L3 Support System Administrator , we’d love to hear from you!