Network Engineer L3

Role: L3 Support Network Engineer Work Location:

Total Experience:

Shift:

Company Profile AMSYS Group

Summary:

Key Responsibilities:

Network Troubleshooting & Support:

• Provide

  L3 network support

  for troubleshooting issues related to

  routing, switching

  , and

  firewall configurations

  across

  multiple client environments

  . 
• Remotely access devices at various

  client locations

  to perform diagnostics, troubleshooting, and resolution of network-related issues. 
• Collaborate with NOC, SOC, and Help Desk teams to resolve escalated tickets within

  SLAs

  while ensuring proper documentation and ticket updates. 
• Monitor network traffic, identify bottlenecks, and proactively resolve network issues. 

Firewall Management & Configuration:

• Deploy and manage firewalls

  (Fortinet, Palo Alto, WatchGuard) to ensure secure network communication and compliance. 
• Create, update, and maintain

  firewall rules and configurations

  to accommodate evolving network requirements. 
• Troubleshoot and resolve

  firewall-related issues

  , ensuring proper network segmentation and security policies are in place. 

Infrastructure Monitoring & Documentation:

• Monitor the health and performance of the

  network infrastructure

  , ensuring continuous uptime and reliability. 
• Maintain

  clear, concise documentation

  for network configurations, changes, troubleshooting steps, and solutions. 
• Implement regular

  network audits

  to ensure the infrastructure remains organized, secure, and well-maintained. 
• Ensure network

  cleanliness and efficiency

  by removing obsolete configurations, unused IPs, and outdated network devices. 

SD-WAN and Cloud Network Management:

• Configure and manage SD-WAN solutions

  and associated controllers for

  cloud-managed network devices

  . 
• Assist in the setup, deployment, and troubleshooting of SD-WAN networks across multiple client sites. 
• Collaborate with clients on the setup and integration of

  cloud-managed network devices

  and SD-WAN controllers (e.g., Meraki, Aruba). 

Client Communication & Issue Resolution:

• Interact with clients and stakeholders to ensure timely resolution of network-related issues, ensuring

  customer satisfaction

  . 
• Maintain a

  high standard of communication

  , ensuring clients are informed about ongoing issues, progress, and resolutions. 

Training & Mentorship:

• Provided guidance and mentorship to junior support engineers and NOC team members. 
• Assist in

  knowledge transfer

  and training for internal teams, ensuring consistent processes and quality service. 

Required Skills and Qualifications:

• 5+ years of experience

  in network support, with

  L3-level expertise

  in troubleshooting complex network issues in a

  24x7 NOC, SOC, and Help Desk environment

  . 
• Extensive experience with

  networking technologies

  including

  routing, switching

  , and

  firewall management

  (Fortinet, Palo Alto, WatchGuard). 
• Hands-on experience with

  HP Aruba

  ,

  Cisco Meraki

  ,

  Palo Alto

  ,

  Fortinet

  , and

  WatchGuard

  firewalls and devices. 
• Strong knowledge of

  SD-WAN technologies

  and the configuration of

  cloud-managed network devices

  . 
• Experience working with

  Azure

  and

  AWS

  network configurations is a plus. 
• Proficient in

  network monitoring tools

  and diagnostic utilities. 
• Ability to

  remotely manage and configure devices

  across a wide range of makes and models. 

• Strong troubleshooting skills

  with the ability to work under pressure in a

  fast-paced environment

  . 
• Excellent communication skills to interact with clients and document technical processes clearly and concisely. 

Preferred Certifications:

• Cisco CCNP, Fortinet NSE, Palo Alto Networks PCNSE, AWS Certified Solutions Architect

  , or similar certifications. 

• SD-WAN certifications

  (e.g., Meraki SD-WAN, Fortinet SD-WAN). 

• Azure Networking Associate

  or

  AWS Certified Advanced Networking

  certification is a plus. 

Why Join Us?

• Join a

  24x7 NOC, SOC, and Help Desk team

  working with cutting-edge technologies. 
• Opportunity to

  work with diverse client environments

  across different network devices and architectures. 
• Competitive salary, benefits, and a chance to

  grow within the company

  .