843 Zendesk Jobs - Page 3

Job Description: Provides support and ensures customer satisfaction for tech-based products or services. Responsibilities: Resolve user queries via chat, email, or phone. Onboard new customers and offer training. Monitor customer satisfaction and retention. Coordinate with technical teams for escalations. Key Skills: CRM Tools (Zendesk, Freshdesk), Communication, Product Knowledge, Troubleshooting Show more Show less

Who We Are Is What We Do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. The HR Experience Specialist will be responsible for providing hands-on support throughout the entire employee lifecycle, ensuring that Deel's employees have a smooth, efficient, and positive experience across all HR processes. From onboarding to offboarding, you’ll work closely with global teams to address employee queries, assist with HR administration, and help implement HR initiatives that enhance employee satisfaction and engagement. Your role will ensure that employees feel supported, informed, and engaged as they navigate Deel's systems and processes in over 90 countries. Responsibilities Being our in house HR expert for the assigned region, and handling all complex people related matters as they may relate to the EOR employee lifecycle at Deel Owning and driving EOR employee lifecycle: onboarding/off-boarding, orientation, employee support, performance management, payroll, benefits Providing a high-level of support to our EOR employees, being the first point of contact for any HR related queries Admin support: generation of reports, employment verification letters, HRIS administration Providing a high touch local experience where required, and helping the product and operations team create systems that can scale with Deel Qualifications 3-5 years of International HR professional experience in a high-volume and fast paced environment with a focus on Indian Labor Law Strong analytical skills: identify, scope and resolve complex and sensitive HR issues Data driven: you challenge status quo and strive to improve response times and employee experience Experience using JIRA, Zendesk, Intercom or other ticketing tools is a plus Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @ deel.com and other acquired company emails like @ payspace.com and @ paygroup.com . You can view the most up-to-date job listings at Deel by visiting our careers page . Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation. We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on March 30, 2025. For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144 Show more Show less

What Is Wrike? Wrike is an enterprise-ready, cloud-based collaborative work management platform for managing cross-functional work at scale that is fully configurable and enables contextual collaboration in a secure environment. Enterprises use Wrike to offer a single digital workplace for all of their departments and teams. Role and Responsibilities Must be ready to support US working hours; 8:30pm IST to 5:30am IST Review, validate, and process customer contracts in CPQ/SFDC system. Make sure the customer is provisioned according to the signed contract and all the contractual obligations are fulfilled. Create, check and send invoices according to the rules and regulations, as well as in accordance with the customer requirements. Provide support to the Sales, Renewals, Legal, Customer Support, Customer Success and other teams. Help structuring contracts, find the best solution for the sales team making sure it complies with company guidelines and system rules. Validate or escalate exceptions and customization requests. Work in SFDC, CPQ, Netsuite, Wrike, Zendesk. Help with system limitations and/or issues. Respond to customer queries and cancellation requests. Help with customer vendor forms. Provide coverage and support to the other members of the billing team when required. Other ad-hoc duties as assigned. Qualification Requirements Bachelor’s degree in Business, Finance, Accounting or related 1+ years of relevant experience Fluent in verbal and written English Excellent computational skills, including adding, subtracting, multiplication, division, calculating percentages, understanding of proration calculation, etc Strong organizational skills and self-motivation, ability to work both independently as well as part of a team. Great attention to detail and the ability to see the bigger picture at the same time Strong problem-solving skills, ability to find a creative solution while adhering to company policies and guidelines. Be able to work independently and cross functionally with Finance, Legal, Sales, and Customer Support teams Good understanding of basic legal contract structure and revenue recognition concepts is a plus Tools you will use NetSuite/Oracle Salesforce CPQ Microsoft Suites (Word & Excel) Wrike Management tool ZenDesk ticketing system RingDNA Perks of working at Wrike 10 days of National and Festival Holidays per year 18 days of paid vacation per year 14 days of sick leave with a medical certificate per year 5 uncertified sick days per year Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000 Personal Accident Insurance: Rs 50,00,000 Term Life Insurance: Rs 50,00,000 Up to 26 weeks of paid maternity leave for the first two children 4 weeks of paid parental leave 2 days off for volunteering with nonprofit charities Broadband/Internet Reimbursement: INR 1500 per month Night shift allowance This position is available remote in Bangalore only Your recruitment buddy will be Nandini Singh, Sourcing Recruiter. #LI-NS1

What You'll Do The Director of Customer Excellence, reporting to the VP of Customer Excellence, will act as the strategic partner to the department head, leading a globally distributed team. This role drives resolution of complex customer issues, manages escalations, and builds a feedback loop to reduce case volume and improve satisfaction. You will lead transformation efforts across U.S. and India teams, promote continuous improvement, and apply data, automation, and AI to enhance customer experiences. In this foundational role, you'll shape the future of the Customer Excellence function, empowering cross-functional teams with insights to deliver best-in-class service. What Your Responsibilities Will Be Operational Excellence & Feedback Systems: Design and manage feedback systems, implement proactive issue resolution mechanisms, drive data-informed decision-making with dashboards and KPIs, and foster cultural alignment across U.S. and Pune teams. Strategic & Scalable Program Leadership: Anticipate operational challenges, build scalable growth structures, and help shape Customer Excellence strategy, customer journey insights, and CX measurement. Escalation & Experience Leadership: Serve as a key escalation point, manage a global escalation framework, resolve complex issues collaboratively, and drive systemic improvements through root cause analysis. Team Leadership & Development: Mentor a high-performing team, promote operational clarity, and champion a culture of continuous improvement with a \"solve once, solve forever\" mindset. What You'll Need to be Successful 10+ years in customer-facing operations, support, or experience roles, with 5+ years in senior leadership. Led global, cross-cultural teams of 25+, with a preference for experience managing 100+ across geographies. Strong escalation management skills with executive-level and high-value customers. Expertise in root cause analysis, customer experience improvement, and feedback systems. Highly organized, calm under pressure, and skilled in planning and prioritization. Data-driven, with experience building reporting systems and working with platforms like Salesforce, Zendesk, Gainsight, and Intercom. Proficient with customer metrics frameworks (NPS, CSAT) and tools like Chattermill and Qualtrics. Process-driven, detail-oriented, and experienced in operational transformation and new ideas. Experience with turning customer insights into relevant improvements. SaaS industry experience, with exposure to automation, AI tools, and customer journey mapping. This is a hybrid work-from-home role.

ZeroFox seeks a multi-talented, quick-thinking, energetic, and client-focused Customer Support Specialist to join a rapidly growing team. This role will be dedicated to delivering the best in customer service to all of our platform customers, supporting the day-to-day operations of a global team. The Customer Support Specialist will guide messaging for ZeroFox's inbound and outbound outreach efforts, working in tandem with the Account Management and Technology teams to see issues to resolution. Notable responsibilities will include managing the customer helpdesk, crafting messaging and automating tasks. This successful candidate will work to build robust and meaningful relationships, both internally and externally, to keep feedback loops active, provide amicable customer solutions, and be technically competent on the ZeroFox Saas platform. This is an exciting opportunity that requires strategic thinking and data-driven decision making. Competitive candidates must feel comfortable working with both highly technical and non-technical disciplines to ensure that data and systems are used to effect appropriate outputs and results. The ability to create repeatable processes and identify, manage, and mitigate risks will be paramount to drive scale and extensive enterprise growth. This is a high visibility role within the organization and your team's work will directly impact the success of ZeroFox customers and partners. Successfully review, triage, and respond to customer and internal support tickets as a part of the ZeroFox help desk workflow Consistently leverage established process and procedure for a high volume of information requests Act as an escalation point for internal and external stakeholders Assist Customer Support Manager to optimize success and support processes and ensure support quality Build and maintain cross-functional BU relationships that help drive productivity and increase overall Platform Operations KPIs and Customer Retention Provide excellent customer experiences to delight our customers in every interaction Requirements Customer success / support experience typically obtained in 2-4 years; candidates with experience in enterprise service helpdesk and SaaS offerings will be given priority consideration Solid organizational & prioritization ability; proven ability to work effectively on multiple projects simultaneously Excellent client-facing communications - both written & verbal. Ability to work with customers to prioritize and document challenges, articulate creative product solutions that will fit specific requirements, and communicate expectations back to customers. Ability to ask leading questions to identify the root of a problem Skilled in communicating system requests/issues/improvements/enhancements to our cross-functional team(s) and following through with our customers on resolutions Dedication to improving processes and workflows. Participate in improving the services we provide to our platform customers, including but not limited to support procedures and managed services for the ZeroFox platform Professional and effective presentation skills - ability to lead groups in product training (ZenDesk or similar tools) Strong attention to detail, with the ability to contribute concise and informative product documentation for the user knowledge base Ownership of work; unafraid to take control and see projects to completion Bachelor's degree, preferably in Business Administration, Project or Product Management, Data or Information Technology / Systems Experience using systems such as Zendesk and/or Salesforce Ability to thrive on change! Great is better than good and dissatisfied with the "status quo" Written and spoken fluency in English Willingness to work an alternative work schedule, including early morning or overnight shifts Benefits Competitive compensation Community-driven culture with employee events Generous time off Best-in-class benefits Fun, modern workspace Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture Show more Show less

Job Description Who we're looking for Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk we encourage growth, innovation and believe in giving back to the communities we call home. We are seeking a skilled and driven Web Developer for our Intranet and Search platform with a passion for content publishing and building best-in-class digital workplace applications. In this role, you will focus on enhancing Zendesk’s intranet and search experience, helping employees easily access the information they need. You thrive in a fast-paced, multi-project environment and are motivated by creating seamless employee experiences. You have a proven background in Intranet/web development, content management, and collaborating across teams to deliver high-quality solutions. Your attention to detail, problem-solving mindset, and ability to adapt to evolving priorities make you an ideal fit for our Employee Experience Applications team at Zendesk. What you'll be doing Intranet Content Management & Deployment: Create, deploy, and manage intranet pages and community sections for business units, ensuring alignment to templates, style conventions, and agreed-upon timelines with user acceptance testing. Search Implementation & Optimization: Configure and integrate Algolia Search into the intranet and other platforms, ensuring accurate data indexing, real-time updates, and optimized search relevance through ranking, filtering, and synonym management. Use analytics to monitor performance, identify content gaps, and drive continuous improvements. Technical Expertise & Troubleshooting: Serve as a domain expert on the intranet tool, leading bug triage, solving issues, configuring integrations (e.g., federated search, Zendesk Suite), and working with EXS teams to implement and test new features. Analytics & Process Improvement: Utilize tags for analytics tracking and reporting, contribute to continuous improvement through writing runbooks, documentation, and refining operational processes. Cross-functional Communication & Problem Solving: Engage in functional and technical discussions, share ideas/vision, and collaborate across teams to solve sophisticated problems and enhance the employee experience. What you bring to the role Hands-on experience with enterprise Intranet (e.g. Lumapps, Simpplr, Unily) and search platforms (e.g., Algolia, Elastic, Coveo). Solid attention to detail with excellent planning, execution, and follow-up skills. Demonstrated ability to lead multiple projects, priorities, and timelines in a fast-paced, evolving environment. Experience collaborating with globally distributed teams to deliver high-quality results. Dedicated to delivering an exceptional and consistent employee experience. Resilient problem-solver with a positive, can-do attitude, capable of navigating ambiguity and making tough decisions. Basic Qualifications BA/BS degree or equivalent experience. 4+ years of experience in intranet tools (e.g., Lumapps, Simpplr, Happeo) and/or web content publishing with platforms like Wordpress, Joomla, Webflow. Hands-on experience building and maintaining content management systems (CMS) or custom publishing workflows. Experience working with RESTful APIs and integrating with Algolia Search API for search solutions. Proficiency in structuring JSON data to optimize search indexing and performance in Algolia. Proficiency in HTML, CSS, JavaScript, and NodeJS, with experience debugging front-end code. Experience with APIs, front-end frameworks, and building utilities to automate tasks. Familiarity with Git and version control systems. Preferred Qualifications Experience working with enterprise intranet/search platforms and collaboration tools in a corporate environment. Strong understanding and practical application of UI/UX design principles to build intuitive and user-centric interfaces. Understanding of search analytics tools to measure performance and user behavior (e.g., Algolia Analytics, Google Analytics, or similar). Knowledge of web accessibility standards and best practices for ensuring inclusive digital experiences (WCAG, ARIA). Experience in optimizing search performance and improving overall web performance. Familiarity with modern JavaScript frameworks such as React, Angular, and Vue. Hybrid Where We Work: Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Pune office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager. About Us Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. EEO Statement Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

About the role Job Summary: This role is central to the delivery of our annual compliance training programs for new joiners and existing colleagues, giving them the knowledge of the Code of Business Conduct, supporting policies and guidance, plus role specific topics with which to protect themselves, their teams and the business. In this job, I’m accountable for: Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: 1. Ensure new joiners have a learning account, are assigned and complete mandatory eLearning within Tesco timelines. 1a. I am responsible for following up non-completes with the individuals and their line managers. 1b. Review and action of daily rejection reports 2. Work with Sponge and Tesco Technology to maintain the compliance learning management system (LMS) and New Starter App. 2a. Maintain organisation structure 2b. Maintain auto-assignment of modules matrix and the rules in the New Starter App 2c. Maintain new joiner ingest rules in New Starter App 2d. Carry out regular clean up activities of our LMS accounts to ensure the data we have is accurate and complete, for example quarterly review of contractor data, August review of long term absence (archive those on LTA or reactivate those returning from LTA) 3. Manage learner queries sent to the learning leap zendesk, including development of template responses 4. Project manage annual Learning Leap refresher training program: support Subject Matter Experts (SME) to deliver content, work with developer to build modules and complete testing. Partner with external provider, agree learner cohorts, set up rules and implement. 4a. Build reporting framework and manage follow ups during the program to ensure learners complete the program, including provision of data reports for WL4 and WL5 directors 5. Project manage build of modules for annual Code Declaration program; provide updated scripts to TBS content team, oversee review & testing of modules in test and live LMS environments. 5a. Build reporting framework and manage follow ups during the program to ensure learners complete their declarations, including provision of data reports for WL4 and WL5 directors Key people and teams I work with in and outside of Tesco: People, budgets and other resources I am accountable for in my job: 6. Support other teams using our LMS to deliver their learning programs, including guidance on LMS team structure to identify learning population, program notifications using LMS and other communication channels, reporting. 7. Build and maintain set of process guidelines - Senior Business Integrity Manager Delivery per the project timelines and quality metrics 8. Identify automation opportunities. - Regulatory, Ethics & Compliance team, Group Legal - Compliance colleagues across the business - External learning partner (Sponge) & production agencies You will be responsible for SME for learning content - Tesco Technology - TBS Learning Team Operational skills relevant for this job: Experience relevant for this job: Critical to the role are: - Program management Experience in the eLearning arena, program delivery and/or - Relationship building, proven ability to work with stakeholders content design across the business and our external learning partner Program or project management - Ability to explain concepts and solutions verbally and in writing, Maintaining/operating an LMS using appropriate language for our stakeholders and colleagues Customer service/managing query help-desk - Comfortable working with ambiguity and limited information, Analytical and data driven mind-set, with a proven track record of able to root cause issues and identify solutions creatively turning complex data into insights - Detail oriented: maintain focus during content reviews & Experience in collating and analysing data with the ability to program set up to spot inconsistencies or errors summarise review findings accurately and concisely - Resilience and self-care: maintain focus and calm when handling colleague queries CF Standard Role Code: - Data analysis & reporting: advanced Excel, strong Word & TBS-PRC-WL11-20 You will need "refer to the responsibilities", Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation Show more Show less

About the Company: Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies to expand their team internationally. Relay is a truly global company having its operations in US, India, Honduras, and Mexico (We are also adding a few more countries soon). Our core focus is to enable companies to connect with the best international talent. Relay helps its clients in majorly following areas: Accounting & Finance, Administration, Operations, Space Planning, Leasing, Data Science, Data Search, Machine Learning and Artificial Intelligence etc. Relay India operates from Ahmedabad and Vadodara offices. Job Overview: We are seeking a proactive and customer-oriented Helpdesk Engineer to join our team in Ahmedabad. The ideal candidate will be responsible for diagnosing and resolving hardware, software, and network issues, ensuring minimal disruption and high levels of user satisfaction. Key Responsibilities: Respond to and resolve helpdesk tickets in a timely and professional manner. Troubleshoot and resolve hardware, software, and network issues. Install, configure, and maintain operating systems, applications, and peripherals. Support users remotely using tools like TeamViewer or Any Desk. Maintain accurate documentation of issues and resolutions in the ticketing system (e.g., Zendesk, Freshdesk). Assist with system upgrades, patches, and updates. Set up and deploy desktops, laptops, printers, and mobile devices. Work closely with other IT team members to resolve complex issues. Conduct basic user training and create help guides as needed. Maintain an up-to-date inventory of IT assets. Required Skills: Strong understanding of networking concepts (IP, DNS, DHCP, etc.) Knowledge of file sharing, backup, and disaster recovery processes Experience with Microsoft updates/upgrades Familiarity with antivirus platforms and endpoint security tools Proficiency in Microsoft Server environments Experience with remote desktop support tools Good communication and problem-solving skills Preferred Qualifications: Bachelor’s degree in computer science, Information Technology, or a related field 1–3 years of experience in IT support or helpdesk roles Certifications such as CompTIA A+, Microsoft MCSA, or ITIL are a plus Tools & Technologies: Ticketing systems: Zendesk, Freshdesk Remote support: TeamViewer, Any Desk Operating systems: Windows, macOS, Linux Network troubleshooting tools: Wireshark, Ping Plotter Backup tools and antivirus platforms Why Join Relay Human Cloud? Opportunities to work with global clients 🌎 Dynamic and collaborative work environment 🤝 Excellent work-life balance: 5-day workweek ⚖️ Comprehensive health & accident insurance 🏥 Generous paid time off and holidays 🏖️ Complimentary lunches / dinners 🍽️ Quarterly, Semi-Annual & Annual recognition, rewards and giveaways 🏆 Employee development programs: Communication, Soft skills, and more 📚 Vibrant cultural events: Fun Fridays, Month-End Celebrations, Sports Tournaments, and Festival celebrations 🎉 Excellent Employee Referral Programme 💸 We offer a dynamic work environment, opportunities for professional growth, and the chance to be part of a global company making a significant impact. Join us in shaping the future of global talent acquisition. Show more Show less

About Us Jar is India’s leading Daily Saving app that helps people build strong saving habits—one small step at a time. Our goal is to make saving simple, rewarding, and truly life-changing . Founded in 2021 by Misbah Ashraf and Nishchay AG , Jar is a Bengaluru-based startup with one simple belief: saving a little every day in 24K Digital Gold can truly transform your future. Today, 20 million+ Indians trust Jar as their saving partner. With flexible saving options— Daily, Weekly, Monthly, and Instant Saving —we have made it easy for everyone to save in their own way and withdraw anytime. We are one of the leaders in UPI autopay transactions, crossing more than 1 million transactions per day. In 2023, we expanded our vision with Nek , our jewelry brand crafted to bring together luxury and affordability, it has since surpassed ₹100 crore in revenue. We have a big dream of bringing “ Har Ghar Sona”. Small, consistent savings are just the start. We’re here to walk alongside our users, helping Indians secure their financial future every step of the way. Backed by Tiger Global Management, Arkam Ventures, and WEH Ventures, among others, we have raised 50 million+ in funding. In January 2025 , we hit a huge milestone of becoming profitable . Now, we’re charging ahead, focused on sustainable growth and scaling impact. And this is just the beginning What will be your responsibilities? Handling customer queries, providing chat, voice, and emails support. Lead, coach, and manage a team of 6–15 associates across various customer service operations. Support onboarding and training of new team members. Monitor team performance and ensure adherence to SLAs, KPIs, and compliance standards. Manage escalations, scheduling, workload distribution, and daily huddles to ensure team accountability. Conduct surveys to understand customer usage patterns and overall experience; collect prompt and accurate feedback. Effectively manage time and prioritize tasks to maintain productivity and meet departmental goals. Track and report operational metrics and quality scores on a weekly and monthly basis. Maintain strong product knowledge and take ownership of resolving complex customer issues, escalating when necessary. Conduct regular one-on-ones, performance reviews, and foster a culture of ownership and responsiveness. What’s required from you? A bachelor’s degree in administration or related field. A minimum of 3–6 years of experience in fintech or a similar fast-paced environment.. Excellent interpersonal, written, and oral communication skills. Hands-on experience with CRM tools such as Freshdesk or Zendesk, and familiarity with dashboards or ticketing systems. Ability to use a desktop/Laptop computer system, Familiarity with Google Workspace and MS Office. Flexibility to work in shifts or weekends if required. Strong skills in conflict resolution, negotiation, and de-escalation. Comfortable working in a fast-paced, multi-tasking environment; should be a creative and analytical problem-solver with a passion for delivering great customer service. The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. What makes us different? We’re not just building a product—we’re shaping the future of savings in India. We seek people who bring passion, energy, and fresh ideas to help us make that happen. Experience matters, but we are a potential first organisation. We move fast, learn from our mistakes, and take bold risks to solve problems that haven’t been attempted before. If you’re excited about working in an environment where people inspire and truly support each other, you’ve found the right fit. What do we stand for? The Five Values That We Live By Passion: At Jar, we strive to create an environment where people love what they do, are motivated and equipped to do their best work. Equality: We bring diverse skills, ideas, and experiences to the table, supporting and challenging each other across teams to create something bigger than ourselves. Growth: When our people grow, Jar grows. We create opportunities for learning, development, and meaningful impact. Accountability: The core of our work ethic is taking ownership of our work, showing initiative, and having the freedom to ask questions. Consistency: We believe in doing the right things consistently. Big change doesn’t happen overnight—it’s built one step at a time. Join us and let’s build something amazing together! What employee benefits do we have? Glad you asked! Among other things, we have Medical Insurance for employees and their families ESOPs allocation Pluxee meal card Swish club card for exclusive employee discounts Advance salary plans Relocation assistance L&D programmes Skills: blended process,crm tools,team management,email,conflict resolution,product knowledge,data analysis,chat,customer service,communication,voice Show more Show less

Who We Are Is What We Do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. The HR Experience Specialist will be responsible for providing hands-on support throughout the entire employee lifecycle, ensuring that Deel's employees have a smooth, efficient, and positive experience across all HR processes. From onboarding to offboarding, you’ll work closely with global teams to address employee queries, assist with HR administration, and help implement HR initiatives that enhance employee satisfaction and engagement. Your role will ensure that employees feel supported, informed, and engaged as they navigate Deel's systems and processes in over 90 countries. Responsibilities Being our in house HR expert for the assigned region, and handling all complex people related matters as they may relate to the EOR employee lifecycle at Deel Owning and driving EOR employee lifecycle: onboarding/off-boarding, orientation, employee support, performance management, payroll, benefits Providing a high-level of support to our EOR employees, being the first point of contact for any HR related queries Admin support: generation of reports, employment verification letters, HRIS administration Providing a high touch local experience where required, and helping the product and operations team create systems that can scale with Deel Qualifications 3-5 years of International HR professional experience in a high-volume and fast paced environment with a focus on Indian Labor Law Strong analytical skills: identify, scope and resolve complex and sensitive HR issues Data driven: you challenge status quo and strive to improve response times and employee experience Experience using JIRA, Zendesk, Intercom or other ticketing tools is a plus Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @ deel.com and other acquired company emails like @ payspace.com and @ paygroup.com . You can view the most up-to-date job listings at Deel by visiting our careers page . Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation. We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on March 30, 2025. For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144 Show more Show less

ABOUT IWA The International Water Association (IWA) is a global network of water professionals, connecting people and institutions from across the water cycle to address urgent water challenges—from catchment to tap, ridge to reef. With a mission to deliver equitable and sustainable water solutions, IWA fosters innovation in over 140 countries through collaboration, and knowledge sharing across sectors and geographies. IWA publishes 12 scientific journals and over 40 books annually, and it drives knowledge creation and dissemination through Specialist Groups, Clusters, and global programmes such as Cities of the Future and Basins of the Future. The Secretariat has a staff of approximately 50 based primarily in London (HQ), Nanjing (China), and Chennai (India). PURPOSE OF THE JOB We are seeking a dynamic, proactive, and customer-focused Membership Relations Officer to join our global membership team. Reporting to the Membership Fulfilment Manager, you will play a vital role in delivering high-quality service to individual members, ensuring prompt support, efficient fulfilment of benefits, and overall member satisfaction. You will be a key player in strengthening member engagement and retention across a growing international community. KEY RESPONSIBILITIES 1. Membership Fulfilment (65%) · Respond to membership queries using Zendesk or direct emails, maintaining SLA standards and delivering high-quality support. · Maintain accurate records in Salesforce CRM: process invoices, payments, refunds, and member updates. · Support new members and group onboarding through personalized sessions and orientation on IWA benefits and platforms. · Assist in executing member communication campaigns in collaboration with the marketing and fulfilment teams. 2. Administration (35%) · Maintain and support subscription processes for individual and joint members. · Use quarterly and annual data to support membership forecasting and performance reporting. · Troubleshoot and provide support on the IWA ConnectPlus platform. · Contribute to CRM system enhancements related to individual membership data and communication workflows. · Proactively identify process improvements to improve operational efficiency. · Support ad hoc administrative tasks and cross-team collaboration as needed The above job description contains a summary of the main duties and responsibilities for this position. KEY RESPONSIBILITIES [ REQUIRED SKILLS, QUALIFICATIONS & EXPERIENCE The ideal Candidate: · Demonstrated understanding of membership models, or willingness to quickly develop this · Experience in a membership or customer service role, with diplomacy and professionalism · Strong multitasking ability within a busy, diverse work environment · Excellent written and spoken English communication skills · Strong interpersonal skills and the ability to engage with global stakeholders · Solid proficiency in Microsoft Office (Excel, Word); knowledge of PivotTables is a plus · Working knowledge of data protection and member data confidentiality · Self-starter with excellent attention to detail, agility under pressure, and the ability to meet deadlines · Cultural awareness and adaptability in a diverse, international team environment. Desirable · Proficiency with CRM platforms, especially Salesforce · Experience using AI-powered tools for customer service, workflow optimization, or reporting · Experience working across digital communications platforms and online communities · Additional language proficiency (e.g., Chinese/Mandarin, French, Spanish) Qualifications · Bachelor’s degree or equivalent professional qualification · Minimum 2 years’ experience in client relationship management, membership, or communications How to apply: Applicants are asked to submit their CV in English with a supporting letter of motivation along with the names and contact details of two referees to Prasanna.j@iwahq.org IWA is an equal opportunity employer and and we encourage applicants from diverse backgrounds to apply. ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED - Show more Show less

About Harri: Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family. Who yo u are: Fluent in written and spoken Spanish, with excellent communication skills. Proficient in English to effectively communicate with internal teams. Prior experience in customer support or technical support roles preferred. Experience in handling client calls (added advantage) Key Responsibilities: Maintain high customer satisfaction with primary focus on providing the best customer support Interact with customers in Spanish via phone, chat and email to proficiently and consistently troubleshoot and resolve basic issues Accurately capture case notes, document activities and manage cases in a way that is clear, concise and actionable by other internal resources and a customer viewing from the case portal Quickly identify when issues are more complex and gather appropriate information to triage to a senior member of the Support team to resolve. Author, edit and publish quality Knowledge Base content to improve customer self-service resources Accurately link and categorize cases upon case closure to help inform root cause of customer contacts Support job seekers and applicants on using the Harri marketplace platform Experience with an international company will be an added benefit Work on client issues within the SLA defined Analyze requests on Payroll, Sales and other critical issues of the client Work on time-sensitive projects and under pressure situation Should be able to handle project individually Should be able to invest time by themselves to learn the product Experience and Skills: 2+ years of applicable experience in product lead customer support Detail-oriented especially while troubleshooting client issues Ability to communicate concisely and impactfully with the client and internal stakeholders Strong verbal and written communication skills Familiarity with Zendesk and Jira platforms is a plus. *Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.* INDHEADOFFICE

Responsibilities Serves as backup for the Technical Operations Manager and act as escalation point of contact for application support teams. Supervise and manage a team of support engineers to provide effective and timely day-to-day application support, advice, guidance and timely problem resolution to achieve operational outcomes. Manage day-to-day work activities of the team, including assigning, monitoring & prioritizing support tickets (JIRA) ensuring SLA/OLA has been met covering 24/7 shifts. Work closely and collaborate with developers, QA, Release and Implementation teams for timely resolution and to enhance customer experience. Implement cross function training and job shadowing / knowledge sharing among the team members. Maintaining and updating technical documents, knowledge base articles and procedures Innovation and analytical skills to generate viable option and develop solutions to diverse workspace issues and take responsibility for outcomes. Contribute to scrum sessions and the overall improvement in our technical support process and represent Technical Support Teams on global platforms within MCO. Providing pre and post technical support for major SaaS releases and occasional shift rotations. Provides technical direction, understands vision, goals and direction of the team. Communicates project plan information, objectives, and deliverables to the team. Identifies opportunities for continuous improvement. Experiences and Skills 6+ years of experience in Application Support for enterprise products (L3) Excellent written and verbal communication skills Working SQL and Linux/Unix knowledge Java, GIT, IntelliJ, JIRA/Zendesk/Bitbucket, Jenkins JBoss Application Server, Apache, and Oracle JSP, CSS, XML, HTML, AngularJS · Skills to provide FTP setup, support and troubleshooting for data transfer using protocols such as FTP, FTPS, SFTP and PGP encryption Job Types: Full-time, Permanent Pay: ₹2,000,000.00 - ₹4,500,000.00 per year Benefits: Life insurance Paid sick time Paid time off Provident Fund Work from home Location Type: In-person Schedule: Monday to Friday Ability to commute/relocate: Rangareddy, Telangana: Reliably commute or planning to relocate before starting work (Required) Experience: Full-stack development: 6 years (Required) Language: English (Required) Work Location: In person

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Job Description - Teammate It started with one Ridiculously Good idea-create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today! What does a Customer Care Specialist really do? Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. Roles and responsibilities: Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction; Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels; Navigate internal and external documentation and resources to provide world-class service; Identify and escalate priority or unresolved issues to appropriate internal teams; Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures; Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues; Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client; Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service; Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere; Participate in all mandated internal and external training and/or seminars; and Get to know, understand, and comply with TaskUs' policies and procedures. Technical skills and qualifications: Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues Fluent in the English language, as well as reading and writing in English Must be at least a high school graduate Soft skills: Problem-solving and critical-thinking skills Great communication skills, written and oral Must be adaptable and flexible, demonstrating abilities to work with process and information changes Empathic toward customers and can maintain a customer-centric approach Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments Open to feedback, eager to learn, and can show improvement Personality traits required: Resilient, calm, and professional when dealing with challenging situations Adaptable to a dynamically changing business Trustworthy and reliable with a high level of integrity Resourceful, high attention to detail, and the ability to multitask What's in it for you? Competitive salary Great benefits package Professional growth opportunities with the chance to learn from many different functions A fun and inclusive workplace About Us TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and Healthtech. As of March 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines, and India. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . Show more Show less

Profile : Customer Support Manager Experience Required: 2–3 Years Job Type: Full-Time Location: Noida Sector 58 MIQB Building C-25 UP 201301 Industry: Customer Care Support Job Summary: We are looking for an energetic and skilled Customer Support Manager with 2–3 years of experience in managing support teams. The ideal candidate should have hands-on experience in team handling, customer service operations, and hiring support staff. If you are passionate about customer experience and team growth, we’d love to meet you! Key Responsibility Areas (KRAs): Team Handling & Supervision Lead, guide, and motivate a team of customer support executives. Monitor daily performance, assign tasks, and ensure adherence to SLAs. Customer Service Operations Handle escalated customer issues and ensure timely resolutions. Improve first-contact resolution rates and customer satisfaction (CSAT). Hiring & Onboarding Collaborate with HR to hire and onboard new customer support representatives. Train and mentor new team members to meet performance expectations. Process & Performance Improvement Identify process gaps and recommend improvements. Maintain knowledge base articles and internal documentation. Reporting & Metrics Track KPIs such as ticket resolution time, CSAT, and response rate. Share weekly/monthly performance reports with leadership. Requirements: Bachelor’s degree in any discipline. 2–3 years of experience in customer support, with at least 1 year in a team lead or manager role. Experience with tools like Freshdesk, Zendesk, or other CRM systems. Strong interpersonal, communication, and leadership skills. Ability to manage a small team and work under pressure. Perks and Benefits: Competitive salary based on experience. Performance incentives. Health benefits. Career advancement opportunities. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Work Location: In person Speak with the employer +91 8750330258

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are seeking a highly motivated and experienced Sr. IT Engineer to be our first dedicated IT presence in India. This is a unique opportunity to build and shape our IT support infrastructure in a rapidly growing region. You will be responsible for providing comprehensive IT support to our India-based employees, as well as assisting with field US-based IT support requests. This role requires a proactive individual with strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service. This is a full-time, (5 days) onsite role based in Gurugram, India. Shift Time: 2 PM - 10:30 PM IST (Cabs will be provided) You Will Be the primary IT point of contact to provide on-site and remote IT support for employees in India and assist with off hour US-based support requests. Oversee the setup, maintenance, and troubleshooting of workstations, peripherals, network devices, and AV equipment. Manage employee onboarding and offboarding, including account creation, access provisioning, and equipment setup. Respond to and resolve IT support tickets via Zendesk and Jira, ensuring timely resolution and clear communication. Monitor and respond to Slack pings and emails, and collaborate with global IT teams. Maintain detailed IT documentation and provide regular reports on support activities and performance. You Have 5+ years of experience in IT support, with a focus on end-user support. Solid knowledge of Windows and macOS operating systems, hardware, software, and network troubleshooting (LAN, WAN, WLAN). Experience with Zendesk and Jira ticketing systems. Experience with AV conferencing tools such as Neat, Zoom and Google Meet Solid understanding of core applications such as: Okta, Slack, Zoom Solid understanding of Mobile Device Management for mobile devices and laptops/desktops. (e.g., Workspace ONE, Jamf, Google MDM). Knowledge and skills to investigate performance issues on macOS, Windows Desktop, ChromeOS and Linux Ability to communicate technical information clearly to both technical and non-technical users. You Are Able to work autonomously and take initiative in problem-solving. Passionate about delivering exceptional customer service and resolving IT issues efficiently. Able to work effectively as part of a global team and communicate clearly with colleagues. Able to manage multiple tasks, prioritize effectively, and maintain accurate documentation. Able to work flexible hours to support global teams and adapt to changing priorities. Possess strong analytical and problem-solving skills. Experienced with cloud platforms is a plus. Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process. Show more Show less

Responsibilities:  Provide top-notch technical support to customers through various channels, including email, chat, and phone  Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and accurate solutions  Collaborate with cross-functional teams to escalate and resolve complex technical problems  Document customer interactions and resolutions in our support system  Proactively identify and communicate recurring issues to the product and engineering teams for resolution  Stay up-to-date with product knowledge and updates to provide accurate and effective support  Assist in creating and updating support documentation and resources for customers  Demonstrate a strong customer-centric attitude and a commitment to resolving issues promptly  Must know – o Must know to created hotspots or know limitations on phone hotspot. o Must know to Setup any IOT drive or Alexa. o Must know to do MAC id in wifi troubleshooting 0067. o Must know what is mesh router or wifi extender. Requirements:  A bachelor degree in a relevant field or equivalent work experience  0-2 years of experience in technical support, preferably with IoT devices  Strong technical background with the ability to quickly grasp complex technical concepts  Excellent communication skills, both written and verbal  Proficiency in using support ticketing systems, with knowledge of Zendesk preferred  Ability to work effectively in a fast-paced startup environment  Ability to work remotely with limited supervision  Comfortable working night shifts as part of a rotational schedule  A proactive and problem-solving mindset with a dedication to customer satisfaction  Exceptional attention to detail and organizational skills  Flexible working in US Shift If you are a tech-savvy individual with a customer-centric attitude and a passion for solving technical challenges, we encourage you to apply for the Tech Support Executive position at Miko. Show more Show less

In today’s fast-paced world, many Americans are seeking flexible ways to boost their income without sacrificing their work-life balance. Part-time remote jobs have emerged as an excellent solution, offering the freedom to work from home, eliminate commutes, and tailor schedules to fit personal needs. Whether you’re a student, a stay-at-home parent, or a professional looking to supplement your income, remote part-time opportunities are abundant and varied. This comprehensive guide explores the best part-time remote jobs in the USA for 2025. Why Choose Part-Time Remote Jobs? Part-time Remote Jobs Are Increasingly Popular Due To Their Flexibility And Potential For Supplemental Income. Here’s Why They’re a Smart Choice For Earning Extra Cash Flexibility: Work around your existing schedule, whether it’s during evenings, weekends, or nap times. Most remote jobs allow you to choose hours that suit your lifestyle. No Commute: Save time and money by working from home, a coffee shop, or anywhere with an internet connection, reducing stress and expenses. Skill Development: Build a portfolio of experience in fields like writing, design, or digital marketing, enhancing your resume for future opportunities. Diverse Opportunities: From freelance gigs to contract roles, there’s a remote job for nearly every skill set, from entry-level to expert. With the rise of remote work, fueled by technological advancements and changing workplace norms, 2025 offers unprecedented opportunities to earn extra income from anywhere. Top 12 Part-Time Remote Jobs for Extra Income Below is a curated list of the best part-time remote jobs in the USA, offering competitive pay and flexibility. Each role includes details on responsibilities, skills required, and earning potential, based on recent data and trends. Freelance Content Writer Content writers create engaging blog posts, articles, website copy, and marketing materials. This role is ideal for those with strong writing skills and a knack for storytelling. Responsibilities: Research topics, write SEO-optimized content, edit and proofread, and meet client deadlines. Skills Needed: Excellent grammar, creativity, adaptability to different tones, and basic SEO knowledge. Earning Potential: $15–$50 per hour, with experienced writers charging $500–$2,000 per article. Where to Find Jobs: Platforms like Upwork, ProBlogger, and Fiverr, or pitch directly to blogs and businesses. Social Media Manager Social media managers craft and manage a brand’s online presence, creating content and engaging audiences on platforms like Instagram, TikTok, and LinkedIn. Responsibilities: Plan and schedule posts, write captions, run ad campaigns, and analyze engagement metrics. Skills Needed: Knowledge of social media platforms, strong writing skills, and creativity. Earning Potential: $25–$50 per hour or $50,000–$100,000 annually for part-time work. Where to Find Jobs: FlexJobs, LinkedIn, and direct outreach to small businesses. Also Read: How to Find the Best Indeed Remote Job (U.S. Tips & Listings) Virtual Assistant Virtual assistants provide administrative support, handling tasks like email management, scheduling, and social media posting. Responsibilities: Organize schedules, respond to emails, manage data, and assist with various administrative tasks. Skills Needed: Organization, communication, and familiarity with tools like Google Suite or Trello. Earning Potential: $15–$40 per hour, with potential to scale to full-time income. Where to Find Jobs: Upwork, Remote.co, and FlexJobs. Online Tutor or Coach Online tutoring involves teaching subjects like math, ESL, or coding via video platforms, offering flexibility and rewarding work. Responsibilities: Create lesson plans, teach via Zoom or similar platforms, and provide feedback to students. Skills Needed: Expertise in a subject, communication skills, and patience. Earning Potential: $15–$50 per hour, with specialized tutors earning more. Where to Find Jobs: VIPKid, Tutor.com, and Coursera. Graphic Designer Graphic designers create visuals like logos, social media posts, and advertisements, ideal for those with creative skills. Responsibilities: Design visuals using tools like Adobe Photoshop or Canva, collaborate with clients, and build a portfolio. Skills Needed: Proficiency in design software, creativity, and attention to detail. Earning Potential: $20–$50 per hour, with higher rates for specialized projects. Where to Find Jobs: Fiverr, Upwork, and 99designs. SEO Specialist SEO specialists optimize websites to rank higher on search engines, driving organic traffic. Responsibilities: Conduct keyword research, optimize on-page elements, and develop content strategies. Skills Needed: Knowledge of SEO tools (e.g., SEMrush, Ahrefs), analytical skills, and digital marketing experience. Earning Potential: $50,000–$85,000 annually for part-time work. Where to Find Jobs: We Work Remotely, LinkedIn, and freelance platforms. Data Entry Clerk Data entry involves inputting information into systems, a great entry-level option for those with basic computer skills. Responsibilities: Enter data accurately, manage databases, and ensure data integrity. Skills Needed: Typing speed, attention to detail, and basic computer proficiency. Earning Potential: $10–$20 per hour. Where to Find Jobs: Clickworker, Amazon Mechanical Turk, and FlexJobs. Customer Service Representative Remote customer service reps assist clients via phone, email, or chat, resolving issues and answering queries. Responsibilities: Handle customer inquiries, troubleshoot problems, and maintain a positive client experience. Skills Needed: Communication skills, empathy, and familiarity with CRM tools like Zendesk. Earning Potential: $15–$25 per hour. Where to Find Jobs: Remote.co, Indeed, and company career pages. Transcriptionist Transcriptionists convert audio into text, ideal for those with strong listening and typing skills. Responsibilities: Transcribe audio files, proofread transcripts, and meet deadlines. Skills Needed: Fast typing, accuracy, and good listening skills. Earning Potential: $10–$30 per hour, depending on speed and accuracy. Where to Find Jobs: Rev, TranscribeMe, and GoTranscript. Affiliate Marketer Affiliate marketers promote products and earn commissions for sales generated through their links. Responsibilities: Create content (blogs, videos, social media posts) with affiliate links, track performance, and build an audience. Skills Needed: Content creation, marketing, and basic analytics. Earning Potential: Varies widely, from $100–$1,000+ monthly with a strong audience. Where to Find Jobs: Amazon Associates, ShareASale, and Impact. Website Content Uploader Website content uploaders manage and upload content to websites, ensuring a polished online presence. Responsibilities: Upload text, images, and videos to content management systems like WordPress. Skills Needed: Familiarity with CMS platforms, attention to detail, and basic tech skills. Earning Potential: $15–$30 per hour. Where to Find Jobs: Upwork and company job boards. Online Survey Participant Participating in online surveys offers a low-effort way to earn supplemental income, though not a primary income source. Responsibilities: Complete surveys on various topics, providing honest feedback. Skills Needed: None, just a willingness to share opinions. Earning Potential: $1–$10 per survey, with higher payouts for specialized studies. Where to Find Jobs: User Interviews, Swagbucks, and Survey Junkie. Also Read: Top Remote Marketing Jobs Hiring Now (Fully Work From Home) How To Find Legitimate Part-Time Remote Jobs Finding legitimate remote jobs requires strategy and caution to avoid scams. Here are actionable tips to land your ideal gig: Use Trusted Job Boards: Platforms like FlexJobs, Remote.co, and We Work Remotely vet listings for legitimacy, ensuring you apply to real opportunities. Network and Seek Referrals: Connect with professionals on LinkedIn or through personal networks to uncover hidden job opportunities. Build a Portfolio: Create a portfolio showcasing your work (e.g., writing samples, design projects) to stand out to clients. Leverage Freelance Platforms: Sites like Upwork and Fiverr allow you to bid on projects and build a client base. Avoid Scams: Be wary of jobs requiring upfront payments or promising unrealistic earnings. Stick to verified platforms and research companies before applying. Tips for Success in Part-Time Remote Work To thrive in part-time remote jobs, follow these best practices: Set a Schedule: Dedicate specific hours to work to maintain consistency and meet deadlines. Invest in Skills: Take online courses on platforms like Coursera or Udemy to enhance your expertise in high-demand fields like SEO or graphic design. Communicate Effectively: Use tools like Slack or Zoom to stay in touch with clients or employers, ensuring clear and timely communication. Track Your Earnings: Use budgeting tools to monitor income and expenses, especially for freelance roles. Stay Organized: Tools like Trello or Asana can help manage tasks and deadlines efficiently. Benefits Of Part-Time Remote Jobs Part-time remote jobs offer more than just extra income. They provide: Work-Life Balance: Flexible hours allow you to prioritize family, hobbies, or other commitments. Cost Savings: Eliminating commuting costs saves money on gas, public transport, or work attire. Career Growth: Gain experience in new fields, making you more marketable for future roles. Location Independence: Work from anywhere with a stable internet connection, ideal for digital nomads or those in rural areas. Challenges to Consider While Rewarding, Part-time Remote Jobs Come With Challenges Isolation: Working from home can feel isolating; combat this by joining online communities or coworking spaces. Self-Discipline: Without a structured office environment, you’ll need to stay motivated and manage time effectively. Variable Income: Freelance roles may have inconsistent pay, so diversify your client base to ensure stability. Conclusion Part-time remote jobs are a fantastic way to earn extra income in the USA while enjoying flexibility and location independence. From freelance writing to social media management, the opportunities in 2025 are diverse and accessible, catering to various skill levels and interests. By leveraging trusted job boards, building a strong portfolio, and honing in-demand skills, you can secure a rewarding side hustle that fits your lifestyle. Start exploring these opportunities today to unlock a world of financial and personal freedom. Frequently Asked Questions (FAQs) What are the best platforms to find part-time remote jobs? Trusted platforms like FlexJobs, Remote.co, We Work Remotely, and Upwork offer verified job listings across various industries. Do I need a degree for part-time remote jobs? Many roles—like freelance writing, data entry, or virtual assisting—don’t require a degree, just relevant skills or experience. How much can I earn from part-time remote jobs? Earnings vary by role. For example, freelance writers can earn $15–50 per hour , while SEO specialists may earn $50,000–85,000 annually working part-time. Are online surveys a reliable way to earn extra income? Surveys offer supplemental income, typically $1–10 per survey, but aren’t a primary income source. Stick to reputable platforms like User Interviews. How can I avoid remote job scams? Use vetted job boards, avoid opportunities requiring upfront payments, and research companies thoroughly before applying. What skills are most in demand for remote jobs in 2025? Skills like content writing , SEO , graphic design , and digital marketing are highly sought after for remote roles. Can I turn a part-time remote job into a full-time career? Yes, many freelancers scale their side hustles into full-time businesses by building a client base and expanding services. What tools do I need for remote work? A reliable computer, stable internet, and tools like Zoom , Slack , or Trello are essential for most remote jobs. How many hours do part-time remote jobs typically require? Part-time roles usually require fewer than 35 hours per week , often with flexible scheduling. Are there part-time remote jobs for beginners? Yes. Roles like data entry , customer service , and content uploading are accessible with minimal experience. Related Posts Top 10 Part-Time Remote Jobs You Can Start Today How to Balance a Part-Time Remote Job with Your Personal Life How to Find Flexible and High-Paying Part-Time Remote Jobs Legit Work From Home Jobs for Stepmoms: Real Opportunities & Flexible Roles in 2025 Top RN Careers Work From Home Nursing Jobs in the U.S. Best Work From Home Jobs Houston You Can Start Today Remote Pathophysiology Teaching Jobs: Companies Hiring Now in the USA Higher Education Remote Jobs: Teaching, Admin & More (U.S.) Show more Show less

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. What Is Wrike? Wrike is an enterprise-ready, cloud-based collaborative work management platform for managing cross-functional work at scale that is fully configurable and enables contextual collaboration in a secure environment. Enterprises use Wrike to offer a single digital workplace for all of their departments and teams. Role and Responsibilities Must be ready to support US working hours; 8:30pm IST to 5:30am IST Review, validate, and process customer contracts in CPQ/SFDC system. Make sure the customer is provisioned according to the signed contract and all the contractual obligations are fulfilled. Create, check and send invoices according to the rules and regulations, as well as in accordance with the customer requirements. Provide support to the Sales, Renewals, Legal, Customer Support, Customer Success and other teams. Help structuring contracts, find the best solution for the sales team making sure it complies with company guidelines and system rules. Validate or escalate exceptions and customization requests. Work in SFDC, CPQ, Netsuite, Wrike, Zendesk. Help with system limitations and/or issues. Respond to customer queries and cancellation requests. Help with customer vendor forms. Provide coverage and support to the other members of the billing team when required. Other ad-hoc duties as assigned. Qualification Requirements Bachelor’s degree in Business, Finance, Accounting or related 1+ years of relevant experience Fluent in verbal and written English Excellent computational skills, including adding, subtracting, multiplication, division, calculating percentages, understanding of proration calculation, etc Strong organizational skills and self-motivation, ability to work both independently as well as part of a team. Great attention to detail and the ability to see the bigger picture at the same time Strong problem-solving skills, ability to find a creative solution while adhering to company policies and guidelines. Be able to work independently and cross functionally with Finance, Legal, Sales, and Customer Support teams Good understanding of basic legal contract structure and revenue recognition concepts is a plus Note: This is a contract role which will last 6 months. Tools you will use NetSuite/Oracle Salesforce CPQ Microsoft Suites (Word & Excel) Wrike Management tool ZenDesk ticketing system RingDNA Perks of working at Wrike 10 days of National and Festival Holidays per year 18 days of paid vacation per year 14 days of sick leave with a medical certificate per year 5 uncertified sick days per year Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000 Personal Accident Insurance: Rs 50,00,000 Term Life Insurance: Rs 50,00,000 Up to 26 weeks of paid maternity leave for the first two children 4 weeks of paid parental leave 2 days off for volunteering with nonprofit charities Broadband/Internet Reimbursement: INR 1500 per month Night shift allowance This position is available remote Your recruitment buddy will be Tripti Sachan, Senior Recruiter. Who Is Wrike And Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together. Our persona 💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike. Show more Show less

Location: Pune-Hybrid working Status: Permanent, Full Time Number of position: 3 Work mode and time: Rotational Shift Package: Competitive Salary (fixed), 5 Day Working Week, Flexible Working (with one-off allowance and 2 Days in the office), Development & Opportunity (Personal & Technical), Group Medical Policy, Group OPD Cover, Personal Accident Cover, Term Life Cover, 26 Days Leave + 9 Public Holidays + Buy & Sell Scheme, Referral Scheme. Who’s Instem? Well, we’re a global provider of bespoke industry leading software solutions and services, which enables our clients to ‘bring life enhancing products to market faster’. We boast over 700 pharmaceutical clients (including all the top 20!), ranging from small to enterprise-sized organizations. Over 50% of the global drug discovery process runs through our software at some point. Therefore, each Instem employee has a significant impact in helping to save/prolong people's lives all over the world. We want you to join our mission! What’s the culture/environment like? Although we’re a fast-growing organisation, we do have an incredibly supportive, communal, family-feel environment. We promote solution-based thinking, with full flexibility (minimal micromanagement) and empowerment - we want you to be accountable for your success! We’ll invest in you as a person and encourage you to take part in companywide sessions for wellbeing, mental health, critical conversations, and strengths. Why are we hiring a Client Support Specialist ? We’re on the hunt for a Client Support Specialist as part of our company’s growth. The mission of the Client Support Specialist is to provide advanced technical expertise to d-wise customers requesting technical support via the Instem support ticketing system. This role will include tasks such as analyzing problems, providing technical expertise, customer interaction, and troubleshooting/resolving complex technical issues. The Client Support Specialist is a critical role at Instem and requires in-depth technical system knowledge and customer interaction of the highest standard and professionalism. What to expect? Facilitate the support process by helping solve SAS technical issues Triage, troubleshoot, and resolve technical issues Respond to support requests from a range of Instem customers via the online support portal Play a key role in developing, deploying, supporting technology tools, solutions, and processes Document, track, and monitor support tickets to ensure timely resolution Follow the company’s Quality Management System process to ensure all work is handled securely, professionally and diligently. SAS Environment Management which includes installing, configuring, and maintaining SAS software, including patches and upgrades. Performance Optimization which includes monitoring SAS environment to ensure high availability and performance. Provide training and guidance to users on SAS tools and best practices. Collaborate with vendors for technical support and licensing management. Skills You’ll Need Bachelor’s degree or equivalent education and related training Experience with trouble ticketing systems (e.g., JIRA, ServiceNow, Zendesk, etc.) Strong proficiency with operating systems (e.g., Linux and Windows Administration) and tools (e.g., Microsoft Office, Excel, Powershell) Knowledge of SAS applications utilized by d-wise customers including SAS products such as Base SAS, SAS Enterprise Guide, SAS Grid, SAS Studio, SAS Management Console Strong knowledge of SAS architecture, configuration, and maintenance. Excellent communication skills Experience working with external clients Strong analytical and problem-solving skills We hire exceptional, enthusiastic people, and everyone is empowered to think solo, take the initiative and be innovative. We invite you to explore a world of opportunities with us, and to have influence in helping us achieve our goals, by being you! An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Instem stores and processes data using an Applicant Tracking System (ATS). Click below for more information regarding our privacy policy(https://www.instem.com/privacy/). Show more Show less

CSafe is looking for a Customer Support Specialist to join our world-class global customer service team. This role is responsible for global customer base, but will be performed remotely from Maharashtra, India! Standard Working schedule is Thursday through Tuesday from 06:30 pm to 03:30 am IST. You will be responsible for supporting the commercial team with product quotes and manufacture lead times, coordinating, and processing all incoming orders, and supporting with all external logistical requirements. You will be reporting directly to the Regional Service Delivery Manager. CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. In addition to key acquisitions, CSafe has operations in more than 70 locations worldwide to ensure product availability and continue to fulfil our founders’ mission to provide patients around the world with access to viable, life-enhancing pharmaceuticals. With a “client-first” focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading products provides an end-to-end portfolio including active and passive bulk air cargo, parcel, cell and gene and specialty last-mile use cases. Our team operates with curiosity, humility, accountability, and entrepreneurial spirit to deliver on our vision and mission. Come join our growing industry and build your career with us! Key Responsibilities: Processing purchase orders and leases, across CSafe’s full product and service range. Answering any incoming customer inquiries, using your in-depth knowledge of products, and utilizing all relative internal channels. Liaising with all relevant internal departments regarding the management of inquiries, orders, and lease requests through to completion – providing a true end-to-end customer experience. Take responsibility for the full resolution of assigned complaints and incidents – ensuring all relevant internal departments are engaged. Ensuring personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets. Completing trainings to ensure skills are in line with the job role requirements. Work with customer service manager to ensure a world class customer service is being delivered and overall customer satisfaction is achieved. Acknowledge and resolve customer complaints. Escalate to Customer Service Manager if necessary. Perform other duties that are assigned by management to provide a seamless customer experience. Knowledge, Skills & Abilities: Excellent communicator verbal and written in English. Proficient IT skills for system management and Office 365 based applications. Experience in using Zendesk is a plus. Excellent Time-Management Skills - Ability to consistently reprioritize workload as needed while meeting deadlines. Strong prioritization skills. Organizational skills: able to balance multiple priorities. Ability to maintain a professional demeanor and excellent working relationships with internal and external customers in a fast-paced environment. Strong team player. Strong interpersonal skills. Must possess analytical thinking and reasoning skills. Must be thorough and exercise attention to detail. Must be able to set and maintain schedules. Education & Experience: Bachelor’s degree in any stream. Minimum 3 years of customer service experience preferably in a leasing / technical company. Work Schedule: Thursday to Tuesday 06:30 pm to 03:30 am IST Weekly off is on Wednesday only. The job requires working from home exclusively, with occasional visits to the local office in Panvel, Navi Mumbai, Maharashtra, as needed. Why Join Us: We offer an exciting and collaborative work environment with opportunities for growth and development. Here's what we provide: Competitive salary and benefits. Paid Time OFF (PTO) starting at 24 days & Paid Holidays All statutory compliances as mandated by the Government of India and the Maharashtra State Government. Employee Assistance Program Travel Assistance Program Tuition Reimbursement Referral Program Gym Membership Reimbursement Cashless Mediclaim Facility Ongoing training and professional development. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Show more Show less

Role Overview We are looking for a strategic and execution-focused Product Manager - Support Operations to build, own, and scale the systems, tools, and processes that power support across the entire organization. This role will not handle support tickets but will own the support infrastructure and workflows that make agents efficient, ensure compliance, enhance user satisfaction, and enable the company to scale. You will work closely with support agents, risk, compliance, finance, product, and tech to create a robust, intelligent, and tech-driven support backend Systems & Workflow Design Own the end-to-end support infrastructure, including ticketing platforms , scalation flows, SLAs, and resolution paths. Design and implement internal workflows for different types of queries (trading issues, KYC, bank transfers, security, etc.). Ensure every department (support, compliance, risk, finance, trading ops) is mapped into the resolution flow. Automation & Tooling Identify areas for automation — including ticket classification, response templates, help center surfacing, and chatbots. Build internal tools or dashboards (working with engineering/product) that reduce manual work and improve resolution time. Integrate key support systems with CRM, analytics, KYC tools, and internal admin panels. Analytics & Reporting Define and track key metrics: First Response Time, Resolution Time, SLA breach %, CSAT, Volume by Type, etc. Build dashboards and reporting cadences for leadership. Use insights to identify high-volume, high-friction areas and drive systemic fixes. Cross-Functional Leadership Be the voice of support operations in cross-functional meetings with product, tech, compliance, finance, and risk. Ensure support readiness for all new product/feature launches. Drive regular reviews on support escalations and systemic failures with relevant stakeholders. Documentation & SOP Management Maintain and enforce org-wide SOPs for issue handling and escalation. Own the internal knowledge base and agent training playbooks. Requirements 4-7 years of experience in support operations, product management, or business operations — preferably in fintech, broking, or crypto Experience owning or deeply working with tools like Zendesk, Freshdesk, or similar Strong analytical and problem-solving skills; experience with dashboards and SQL is a plus Ability to work with technical teams on integrations, APIs, and internal tools Exceptional stakeholder management — must be able to work with multiple teams and drive clarity Structured thinker with a process-first mindset Strong written communication and documentation skills Show more Show less

Job description Zendesk Functional Consultant Description - External Job Responsibilities: The Zendesk Functional consultant is the primary person in charge of configuring Zendesk Support or Zendesk Sell based on the customers needs. Responsible for ensuring the adoption and configuration of Customer Service best practices, recommendations, and configuration. Responsible for onboarding and introducing the Zendesk platform to new users Responsible for training the Customer how the configure Zendesk and recommend best practices Collaborate with the Zendesk Team Provide assistance with technical issues Revise existing configuration and suggest improvements Willingness to work in continuous night shift to support US customers. Job Skills: Knowledge of Zendesk CRM and Zendesk administration Preferably Zendesk Support Administrator Expert Certified Business Analyst skill set to understand and capture customer requirements. Ability to troubleshoot software-related issues Experience in project management is a plus An analytical mind with problem-solving abilities A team player with excellent communication and presentation skills Customer service orientation Interpersonal skills BSc/BA in computer science, IT, Business Administration or relevant field; MSc/MBA in business will be a plus Experience with remote desktop applications and help desk software is a plus Prior experience in tech support, desktop support, or a similar role is a plus Experience Required: 2 or more years of experience in using Support/Helpdesk systems

Job description Zendesk Functional Consultant Description - External Job Responsibilities: The Zendesk Functional consultant is the primary person in charge of configuring Zendesk Support or Zendesk Sell based on the customers needs. Responsible for ensuring the adoption and configuration of Customer Service best practices, recommendations, and configuration. Responsible for onboarding and introducing the Zendesk platform to new users Responsible for training the Customer how the configure Zendesk and recommend best practices Collaborate with the Zendesk Team Provide assistance with technical issues Revise existing configuration and suggest improvements Willingness to work in continuous night shift to support US customers. Job Skills: Knowledge of Zendesk CRM and Zendesk administration Preferably Zendesk Support Administrator Expert Certified Business Analyst skill set to understand and capture customer requirements. Ability to troubleshoot software-related issues Experience in project management is a plus An analytical mind with problem-solving abilities A team player with excellent communication and presentation skills Customer service orientation Interpersonal skills BSc/BA in computer science, IT, Business Administration or relevant field; MSc/MBA in business will be a plus Experience with remote desktop applications and help desk software is a plus Prior experience in tech support, desktop support, or a similar role is a plus Experience Required: 2 or more years of experience in using Support/Helpdesk systems

Role Responsibilities: Configure and customize Zendesk modules Develop Zendesk apps and workflows Manage SDLC documentation and deployments Support ticket automation and SSO setup Key Deliverables: UI development using JavaScript frameworks End-user and agent setup in Zendesk API integration and trigger configurations Process design and system optimization