1588 Zendesk Jobs - Page 3

IT Technical support administrator TMS Gurgaon TMS Global are a wholly owned subsidiary of DS Smith PLC, an International Paper Company, a multi-national packaging and display manufacturing business who are a leading global provider of corrugated packaging solutions. TMS Global specialise in the outsourcing of retail display, print and packaging for a variety of global customers and are active in 97 markets globally and we are made up of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA. About the Role Within this role you will be joining an established shared service centre in Gurgaon, and an IT Services team of 5 which supports over 300 end users globally across all our regions. You will be able to have hybrid working, where the hybrid work pattern will allow for up to 2 days working from home, 3 in the office on rotational shifts aligned to either US or EU shifts. As the IT Technical Services Support Administrator, you will be to joining a highly experienced team, reporting into the IT Support Team Lead, bringing experience and expertise in IT support and problem solving, managing and owning service requests relating to software, hardware, and project support. This is both an internal and customer facing role, and you will demonstrate the ability to communicate and deliver effectively across multiple BAU objectives and projects. Some typical day to day tasks will cover: Provide exceptional and first-class remote, on site, and telephone technical support across several key workflows, whilst building rapport with internal and external teams and colleagues. Assist with the creation of policies procedures and processes. Help in Generating Report of Ticketing and HW/SW Inventory Hardware / Software procurement and general system & application administration. Asset Management / License Capacity Management. End user Desktop / IT support Setup / Configuration / Profiling of laptops & mobile devices. Installation / Configuring / Documentation of Software and services. Co-ordinate with third party vendor for support and escalation. Zendesk & Service Management Tooling. Ensuring all support requests are logged in a timely manner. Working in Shift environment. Any additional task assigned with respective to IT Operation / Project management. About You This role could be a great fit for you if you have around 4+ years IT experience in similar shared service environment and have delivered exceptional IT technical support to end users within a helpdesk 1st or 2nd line support role. It is essential to have previously worked within an internationally focused environment. Skills and attributes for success Fluent English, spoken and written Knowledge of Microsoft Windows 10 OS, Edge, Chrome, MS O365. Experience of MS Azure AD MS Intune. Experience with Installation, Configuration of Peripherals devices. Previous experience of AD Component management, User access management, Credential management. Previous experience of regular update of OS, Patch update, Application update. Experience maintaining asset database, Document management. Haven taken care of whole IT asset life cycle. User onboarding and off boarding experience. Experience of IT service management disciplines, and to support hardware and software delivery in a fast-paced challenging environment. Solid background and providing IT support in managed environment. Ideally experience of common ITSM tools e.g Zendesk Service Now. If you think this role sounds like an exciting challenge and feel you have the right skills and experience to succeed, then please get it touch. Show more Show less

About Glean Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The companys cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence. Glean was born from Founder & CEO Arvind Jains deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work. About The Role We are seeking a highly motivated and experienced Technical Support Manager to lead our technical support team. The Technical Support Manager will be responsible for ensuring our customers receive timely and effective technical assistance. This role involves managing a team of support professionals, developing and implementing support strategies, and driving continuous improvement in our support operations. You Will Team Leadership and Management: Lead, mentor, and manage the technical support team, ensuring high levels of performance and customer satisfaction. Conduct regular team meetings, performance reviews, and provide ongoing coaching and development opportunities. Foster a positive and collaborative team environment. Recruit, train, and onboard new support team members. Support Operations Management Develop and implement efficient support processes and procedures. Monitor and analyze support metrics (e.g., response times, resolution rates) to identify areas for improvement. Ensure timely and accurate resolution of customer technical issues. Manage the support ticketing system and ensure proper documentation of support interactions. Customer Relationship Management Act as an escalation point for complex technical issues and customer complaints. Build and maintain strong relationships with key customers and stakeholders. Gather customer feedback and identify opportunities to enhance the customer experience. Proactively communicate with customers regarding product updates, issues, and resolutions. Process Improvement And Documentation Identify and implement process improvements to enhance support efficiency and effectiveness. Develop and maintain support documentation, knowledge base articles, and FAQs. Ensure accurate and up-to-date documentation of support processes and procedures. Generate reports and analyze data to identify trends and areas for improvement. About You 5-7 years of experience in technical support, with at least 3 years in a management or leadership role. Strong technical understanding and problem-solving skills. Proven experience in building cross-functional alignment with peer managers in R&D and GTM. Experience with support ticketing systems (zendesk) / CRM software. Strong analytical skills and the ability to make data-driven decisions to improve operational efficiency. Proven ability to lead cross-functional teams and manage multiple projects simultaneously. Excellent communication and interpersonal skills. Proven ability to lead and motivate a team. Ability to work independently and manage multiple priorities. Certifications such as ITIL, HDI, or relevant technical certifications are a plus Compensation & Benefits We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you&aposll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We&aposre committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. Show more Show less

What makes Techjays an inspiring place to work: At Techjays, we are driving the future of artificial intelligence with a bold mission to empower businesses worldwide by helping them build AI solutions that transform industries. As an established leader in the AI space, we combine deep expertise with a collaborative, agile approach to deliver impactful technology that drives meaningful change. Our global team consists of professionals who have honed their skills at leading companies such as Google, Akamai, NetApp, ADP, Cognizant Consulting, and Capgemini. With engineering teams across the globe, we deliver tailored AI software and services to clients ranging from startups to large-scale enterprises. Be part of a company that’s pushing the boundaries of digital transformation. At Techjays, you’ll work on exciting projects that redefine industries, innovate with the latest technologies, and contribute to solutions that make a real-world impact. Join us on our journey to shape the future with AI. We’re looking for a passionate and experienced Senior Customer Support Specialist to work in our fast-growing AI Interviewing platform, HireFinch. You’ll take ownership of resolving complex support requests, improve internal processes, lead onboarding and training sessions, and mentor junior support team members. This role is perfect for someone who thrives in a collaborative environment and is excited about contributing to a category-defining AI product in the HRTech space. About HireFinch: HireFinch is an AI-powered voice-based interviewing platform, inspired by Google’s structured frameworks and designed by engineers. It conducts real-time AI interviews, assessing candidates on communication, ownership, problem-solving, technical skills, and cultural fit. The platform generates objective scorecards and insights, helping teams focus only on the most suitable candidates. By automating interviews, HireFinch drastically reduces time-to-hire and ensures fair, consistent evaluations at scale. Experience : 4 - 6 years Skills: Customer Experience Management, Incident Resolution Leadership, Cross-Functional Stakeholder Collaboration, Onboarding & Enablement Facilitation, Support Operations Strategy, Data-Driven Support Analytics, Knowledge Management, Escalation Management Frameworks, Customer Retention Tactics, Mentorship & Team Coaching Work Location: Coimbatore Required Skills & Qualifications: 4–6 years of experience in customer support or customer success within SaaS or technology products. Proven track record of handling complex, technical support cases and escalations. Strong communication skills with the ability to manage difficult conversations effectively. Experience mentoring or guiding junior support team members. Expertise in support tools (Zendesk, Freshdesk, Intercom) and CRM systems. Ability to analyze data, identify trends, and drive operational improvements. Customer-centric mindset with a passion for problem-solving and delivering value. Key Responsibilities: Handle high-priority and complex customer inquiries with ownership and accountability. Lead customer onboarding sessions, training, and webinars to ensure successful adoption of HireFinch. Serve as an escalation point for junior support agents, providing guidance and coaching. Collaborate closely with Product, Sales, Marketing and Engineering teams to resolve technical issues and improve features. Analyze support trends and recommend process improvements for better efficiency and customer satisfaction. Maintain and enhance knowledge base content and self-service resources. Track and report support metrics (response times, resolution rates, CSAT) and propose improvements. Actively contribute to reducing churn and increasing customer retention. Support leadership in scaling the support team and defining best practices. Nice-to-Have: Prior experience leading a small support team or acting as a team lead. Background in HRTech, recruitment software, or AI-based platforms. Familiarity with support automation, chatbots, or AI-driven help desk tools. What we offer: Best in class packages Paid holidays and flexible paid time away Casual dress code & flexible working environment Work in an engaging, fast-paced environment with ample opportunities for professional development. Medical Insurance covering self & family up to 4 lakhs per person. Diverse and multicultural work environment Be part of an innovation-driven culture that provides the support and resources needed to succeed.

Job Description Senior Engineer Kubernetes, Golang, Ruby We are looking for a Senior Engineer to help us uplift, scale and maintain our platform infrastructure built using cutting edge cloud technologies such as Kubernetes, AWS EC2/EKS/CloudFormation, containerd, Hashicorp’s Consul and Vault. Our goal is to automate the deployment and management of our platform infrastructure throughout its lifecycle. You’ll be working on pipeline tooling like Spinnaker to automate the monitoring, rollout/rollback of changes to all of our clusters. Additionally, you’ll be helping us build a myriad of monitoring, management and alerting systems, dashboards, tracking systems and other tooling. What You Get To Do Every Day Work with an extremely talented and senior team of experienced engineers from diverse backgrounds and varied experiences. Maintain and enhance our infrastructure deployment pipelines and plugins. Enhance the platform with advanced self healing and configuration management capabilities. Contribute back to open source projects. Contribute to and maintain our engineering documentation and our internal engineering blog. Support engineers running their workloads on our Kubernetes based platform. Work with our compliance and security teams to ensure the systems we build are highly reliable, secure, and SOC-II Compliant. Participate in a tightly knit, cohesive and self-organizing Scrum team. Participate in the team’s on-call rotation, debugging and isolating problems in a production environment while maintaining uptime of our systems. Must Have Master’s Degree + some experience or Bachelor’s Degree + at least 3 years experience (not mandatory) Moderate level experience in supporting and maintaining Kubernetes clusters. Moderate level experience in one of these programming languages: GoLang, Ruby. Moderate level experience working in a Platform Engineering or DevOps role. Moderate level experience in the following AWS services: EC2, EKS, Cloudformation, Amazon IAM. Eagerness to learn and get involved in various projects. Strong ownership of your work, with demonstrated ability to drive projects from inception through to completion. Care for best practices, high quality code, and proper test coverage. We ship code frequently, but stability and reliability is a must. Nice to Have Experience working with Linux systems. Experience being on-call and providing support for medium to large scale production systems. Experience building and maintaining self managed Kubernetes clusters. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io. About The Role As the Director of Customer Support, you will be responsible for defining and executing the global support strategy. You will lead a growing team of support professionals and build a high-performing function that consistently exceeds service level expectations. This role requires a strong operational leader with a SaaS mindset, experience supporting B2B enterprise customers, and a track record of delivering high CSAT/SLA while scaling for growth. What You’ll Be Doing Define the vision, goals, and roadmap for the global support function. Lead and scale a distributed team of support managers, leads, and agents. Set and track key performance metrics (CSAT, NPS, SLA, FRT, TTR, etc.). Ensure a consistent, high-quality customer support experience across channels (email, chat, in-app, voice). Champion the voice of the customer within the organization and influence product and engineering roadmaps through feedback loops. Establish scalable support processes, workflows, and knowledge management practices. Optimize use of support tools such as Zendesk, Intercom, Salesforce, or similar platforms. Leverage automation, AI, and self-service to improve responsiveness and reduce ticket volume. Partner with Customer Success, Product, Engineering, and Sales to resolve complex issues and proactively support account health. Work closely with Product and QA teams to escalate and track bugs, enhancements, and release readiness. Attract, hire, and develop top talent; create a culture of accountability, empathy, and growth. Design onboarding and training programs to enhance product knowledge and support delivery. What We’re Looking For Education Bachelor's degree in Business, Technology, or related field. MBA is a plus. Experience 20+ years of experience in customer support/customer success, with 5+ years in leadership roles. Proven experience leading SaaS support operations at scale (ideally for B2B, enterprise-grade products). Deep understanding of SaaS metrics, customer lifecycle, and escalation management. Experience with support tools and platforms (e.g., Zendesk, Salesforce Service Cloud, Intercom, Jira). Analytical mindset with a strong focus on KPIs, reporting, and operational improvement. Experience with ticketing systems and CRM platforms (e.g., Zendesk, Salesforce Service Cloud, Intercom, Jira). Track record of building collaborative teams and mentoring future leaders. Knowledge, Skills & Ability Deep understanding of SaaS business models and the end-to-end customer lifecycle, including onboarding, support, renewals, and expansions. Expertise in customer support operations, KPIs (CSAT, NPS, SLA, FRT, TTR), and support analytics. Familiarity with AI-powered support tools, automation, chatbots, and self-service platforms (e.g., knowledge bases, community forums). Ability to lead and inspire high-performing global support teams, with a strong focus on coaching, development, and accountability. Exceptional communication and interpersonal skills to collaborate across Product, Engineering, and Customer Success teams. Ability to analyze data to uncover trends, proactively resolve root causes, and drive continuous improvement. Capable of maintaining poise under pressure, handling critical escalations, and managing executive-level relationships. Strong problem-solving and decision-making skills, especially in ambiguous or rapidly changing environments. Proven ability to manage remote, cross-cultural teams and operate effectively in a virtual-first workplace. Why Join Us? Impact-Driven Work: Build innovative solutions that redefine strategic response management. Collaborative Environment: Work with a passionate team of technologists, designers, and product leaders. Career Growth: Be part of a company that values learning and professional development. Competitive Benefits: We offer comprehensive compensation and benefits to support our employees. Trusted by Industry Leaders: Be part of a product that is trusted by world-leading organizations. Cutting-Edge Technology: Work on AI-driven solutions, cloud-native architectures, and large-scale data processing. Diverse and Inclusive Workplace: Collaborate with a global team that values different perspectives and ideas.

This role combines leadership in managing cloud infrastructure with customer-focused incident response in a SaaS environment. The ideal candidate has a strong background in AWS cloud platforms, containerized workloads, and leading customer support teams. Youll also act as the primary escalation point for infrastructure and application performance issues. Cloud Operations Ensure 99.9%+ uptime for AWS-hosted SaaS platforms. Manage and maintain cloud infrastructure, including incident response and disaster recovery planning. Collaborate with DevOps, Engineering, IT, and Security teams to deploy, monitor, and optimize services. Proactively resolve issues related to infrastructure and application scalability and reliability. Establish strong operational practices: incident management, root cause analysis, and preventive action planning. Technical Support Lead a support operations team focused on infrastructure and application-related technical issues. Act as the point of escalation for complex, high-priority customer incidents. Ensure SLAs and KPIs are met or exceeded. Continuously improve support processes: ticket handling, escalation paths, and customer responsiveness. Work closely with Customer Success and Professional Services for a unified customer experience. Leadership and Strategy Manage, mentor, and grow a team of support engineers and cloud operations specialists. Continuously assess and improve tooling, operational processes, and technologies. Provide regular operations updates to senior leadership, highlighting KPIs and key trends. Translate business and customer needs into operational improvements. Qualifications Required Bachelors degree in Computer Science, IT, or related field or equivalent experience. 12+ years of relevant experience, including 3+ years in a managerial role. Expertise in AWS and SaaS architecture. Hands-on experience with monitoring tools (Datadog, Prometheus, Grafana, etc.) and incident management systems (ServiceNow, Zendesk, PagerDuty, Opsgenie). Proficient in SQL and experience with databases. Strong understanding of DevOps, CI/CD, and infrastructure-as-code (Terraform, Ansible). Proven track record of achieving high uptime, SLA adherence, and customer satisfaction. Experience managing 24x7 cloud operations in remote or hybrid environments. Strong problem-solving skills and ability to thrive in high-pressure situations. Excellent communication skills across technical and non-technical stakeholders. Willingness to work in APAC and EMEA time zones. Preferred Certifications AWS Professional Certifications Linux System Administration Certifications ITIL Certifications Kubernetes Administrator Certifications What We Offer Comprehensive health and wellness plans Paid time off and company holidays Shift allowances Flexible and remote-friendly work options

Company Overview: Branding Pioneers is a leading digital marketing agency based in Gurgaon, specializing in healthcare marketing. We are seeking a skilled SEO Specialist to join our dynamic team and help elevate our clients' online presence. Position: Query Manager Job Location: Gurgaon, About Branding Pioneers: Branding Pioneers is a premier digital marketing agency specializing in healthcare marketing. Our comprehensive services include SEO, social media marketing, content marketing, and influencer collaborations, all aimed at enhancing our clients' online presence and engagement. brandingpioneers.com Role Overview The Query Manager is responsible for overseeing the end-to-end management of customer or client queries. This role ensures that all incoming concerns, questions, or feedback are resolved efficiently, accurately, and within specified timeframes. The Query Manager also works to improve query-handling processes, maintain high customer satisfaction, and coordinate with internal teams for resolution. Key Responsibilities Monitor, assign, and manage all incoming queries through email, chat, phone, or CRM platforms. Ensure timely and accurate resolution of all customer issues. Coordinate with relevant departments (sales, tech, operations) to resolve escalated queries. Track key metrics like query volume, resolution time, and satisfaction scores. Create and maintain knowledge base documents and FAQ content. Train and guide team members on query-handling protocols. Identify recurring issues and propose process improvements. Generate weekly/monthly reports on query trends and performance. Qualifications Bachelor’s degree in Business Administration, Communications, or a related field. 2+ years of experience in customer support or operations roles. Strong communication and problem-solving skills. Proficiency in using CRM systems (e.g., Zendesk, Freshdesk, Salesforce). Ability to multitask and manage time effectively. Team leadership or coordination experience is a plus. Skills Required Customer-first mindset with excellent interpersonal skills Analytical thinking and attention to detail Strong documentation and reporting skills Calm and professional under pressure Collaborative and adaptable Preferred Tools CRM platforms (e.g., Zoho, Salesforce, Zendesk) Google Workspace or MS Office Ticketing and Helpdesk software Salary: INR 10,000 - 20,000 per month, based on experience. Employment Type: Full-time Application Process: Candidates interested in applying should have a demonstrable track record of successful Google Ads campaigns in healthcare. Those without prior healthcare experience will be required to run a test campaign for 15 days and perform CRO on an existing landing page as part of the evaluation process. Employment Type: Full-time How to Apply: Interested candidates should submit their CV and cover letter detailing their experience and why they are a good fit for the role to the HR department at Branding Pioneers. Applications should be sent via email to brandingpioneers@gmail.com. Join us at Health Pioneers to grow your career while shaping the digital landscape of healthcare marketing! Job Type : Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): what's your current salary in hand per month? How soon can you join our office in gurgaon if you get this opportunity ? Do you have experience in healthcare ? Experience: 2 years (Required) Location: Gurgaon, Haryana (Preferred) Work Location: In person Application Deadline : 05/08/2025 Expected Start Date : 12/08/2025 Job Type: Full-time Pay: ₹10,000.00 - ₹30,000.00 per month Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): are you comfortable with stipend 30,000 ? Experience: total: 2 years (Preferred) Language: English (Preferred) Location: Gurugram, Haryana (Preferred) Shift availability: Day Shift (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person Application Deadline: 05/08/2025 Expected Start Date: 12/08/2025

Job Title: Quality Analyst – Sales Process (with Training Responsibilities) Location: Sector 48, Gurugram. [Badshahpur] Department: Sales / Quality Assurance Reports To: Operations Manager Position Summary: We are seeking an experienced Quality Analyst with training capabilities to support and enhance our sales operations in the Australian market . The ideal candidate will be responsible for auditing sales interactions, maintaining compliance with Australian standards and delivering effective training programs that align with business goals. This dual-role position will ensure that both new and existing sales team members uphold high standards of quality, customer service, and regulatory compliance. Key Responsibilities: Quality Assurance: Monitor and assess outbound/inbound sales calls to evaluate performance against company standards and Australian compliance regulations. Use established QA scorecards to measure effectiveness, objection handling, customer experience, and adherence to ACCC and Telecommunications Industry Ombudsman (TIO) guidelines. Conduct regular calibration sessions to ensure consistent and unbiased evaluation across the compliance team. Provide timely, constructive feedback and coaching to sales agents and team leaders. Collaborate with compliance and legal teams to flag and report any breaches or high-risk behaviors. Prepare and present weekly/monthly quality reports and insights to senior management and stakeholders. Training & Development: Design and deliver training sessions for onboarding, process updates, sales techniques, product knowledge, and compliance. Conduct refresher and corrective training sessions based on audit findings and performance trends. Maintain updated training content and knowledge base documentation aligned with Australian sales and compliance practices. Facilitate engaging training experiences using a mix of virtual and in-person formats tailored to diverse learning styles. Evaluate training effectiveness through assessments, post-training performance analysis, and feedback. Work with Sales Managers and HR to create development plans for underperforming agents. Qualifications & Experience: Bachelor’s degree in Business, Communication, Sales, or a related field. 2–4 years of experience in a quality analyst or sales training role, preferably supporting Australian clients or markets. Experience with contact centre platforms (e.g., Genesys, Five9, Zendesk), QA tools, and CRM systems (e.g., Salesforce). Exceptional communication and facilitation skills. Demonstrated ability to analyze performance data and create actionable improvement plans. Experience working in a culturally diverse or international sales environment. Key Competencies: Strong knowledge of Australian sales and compliance frameworks Quality auditing & root cause analysis Adult learning principles & training delivery Coaching and performance support Customer-first mindset Data-driven decision-making Attention to detail and regulatory awareness Stakeholder collaboration Work Conditions: Flexibility to work in AEST/AEDT time zones Shift Timing : shift Timings is from 7:00 AM to 16:30 PM IST, as we operate within the Australian International Process. [Shift is subject to change an hour early basis business needs and day light saving] Office Location : Our office is located at Gurugram, Sector 48. Transportation Services : Please note that we do not provide any transportation services such as cab facilities, nor do we offer any reimbursement for transportation expenses. Company Website : For more information about our company, please visit veye.com.au Job Types: Full-time, Permanent Pay: ₹350,000.00 - ₹450,000.00 per year Benefits: Provident Fund Work Location: In person

Hiring: Onboarding Specialist – SaaS (Pet or Related Experience Highly Preferred) Location: Salem Job Type: Full-Time About Us: RunLoyal is a leading SaaS platform revolutionizing the pet care industry by helping pet businesses streamline their operations, increase revenue, and improve customer experiences. We are passionate about building something extraordinary and providing innovative solutions to pet care providers. What You’ll Do: ● Guide new clients through the onboarding process, ensuring a smooth transition onto our platform. ● Train clients via calls, webinars, and email support on best practices for using our software. ● Provide top-tier customer support by answering questions and troubleshooting issues. ● Collaborate with internal teams to facilitate data migration and system setup. ● Maintain detailed documentation of onboarding progress and client interactions. ● Identify workflow improvements to enhance efficiency and user experience. ● Ensure proactive follow-through to keep clients engaged and successful. What You Bring: Must-Have Qualifications: ● Professional experience in the pet industry (boarding, daycare, grooming, training, etc.). ● Excellent written and verbal communication skills. ● Extraordinary attention to detail and ability to track multiple client progress points. ● Strong follow-through to ensure a smooth and complete onboarding process. ● Proficiency in Excel, Word, CRM software, and customer support platforms (e.g., Zendesk, Freshdesk). ● Ability to manage your schedule effectively and work independently. ● Sales experience Nice-to-Have Qualifications: ● Experience as an Onboarding Specialist. ● Experience working at a SaaS company. ● Ability to identify workflow enhancements for improved efficiency. ● Strong problem-solving skills to troubleshoot issues during onboarding. ● Passion for Pets! Don’t meet every single requirement? We encourage you to apply anyway! If you are passionate about customer success, have SaaS and pet industry experience, and are eager to learn, we’d love to hear from you. What We Value: ● Customer Commitment – We go the extra mile to ensure our clients are satisfied. ● Attention to Detail – Excellence is in the details, and we prioritize quality in everything we do. ● Passion for Pets – We love pets and the businesses that care for them. ● Collaboration & Trust – We create an environment of authenticity, empathy, and accountability. ● Fearlessness & Ownership – We challenge assumptions, embrace learning, and take initiative. Why Join Us? ● Competitive salary and benefits package. ● This is an opportunity to work with cutting-edge technology in a growing company. ● Fast-paced, dynamic work environment with room for career growth. ● Be part of a team passionate about transforming the pet care industry. Job Type: Full-time Application Question(s): What's is your Current Salary & Expected Salary Location: Salem, Tamil Nadu (Required) Shift availability: Night Shift (Preferred) Work Location: In person

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io. About the Role The Senior Data Analyst - Operations for a SaaS company plays a pivotal role in leveraging data to optimize operational processes, drive efficiency, and improve overall business performance. This role involves gathering, analyzing, and interpreting operational data to identify trends, reduce inefficiencies, and support strategic decision-making. The Senior Data Analyst will work closely with cross-functional teams such as product, marketing, sales, customer success, finance, and engineering to ensure the company's operational goals are data-driven and aligned with business objectives. The ideal candidate will have experience in SaaS operations and a strong background in data analysis, using advanced analytics tools to deliver actionable insights. Essential Functions Operational Data Collection & Management: Gather, clean, and organize data from various sources including CRM systems, customer usage data, billing platforms, and internal operational tools. Ensure the integrity, accuracy, and consistency of operational data across departments. Collaborate with IT and data engineering teams to optimize data pipelines, ETL processes, and data storage systems. Data Analysis & Insights: Analyze operational data to identify inefficiencies, trends, and opportunities for improvement, focusing on areas like customer onboarding, product usage, renewals, and churn. Provide data-driven recommendations to streamline SaaS operations, reduce costs, and improve product delivery efficiency. Conduct root cause analysis to understand operational bottlenecks and provide solutions to improve performance. Performance Metrics & KPI Tracking: Define and track key performance indicators (KPIs) related to SaaS operations, including customer satisfaction (NPS), support resolution times, system uptime, and subscription renewal rates. Regularly report on operational KPIs to senior leadership, translating data into actionable insights. Develop and maintain dashboards and visualizations using tools such as Tableau, Power BI, or Looker to give teams real-time visibility into operational performance. Process Improvement & Operational Efficiency: Collaborate with the operations, finance, and product teams to identify process inefficiencies and recommend solutions for process improvements. Use data to support initiatives aimed at improving the SaaS customer lifecycle, from acquisition through retention and churn reduction. Analyze customer behavior patterns to optimize customer success efforts and improve engagement with the platform. Forecasting & Predictive Analytics: Use statistical models and machine learning techniques to forecast operational trends, such as customer churn, revenue growth, and support demand. Provide forward-looking insights to support resource planning, including customer support staffing, infrastructure scaling, and demand forecasting. Develop and improve predictive models to optimize decision-making in operations. Automation & Technology Integration: Identify and implement automation opportunities in operational workflows to reduce manual effort and increase scalability. Work with engineering and IT teams to integrate operational data from various SaaS tools (e.g., Salesforce, Gainsight, Zendesk ) into centralized analytics platforms. Stay updated on new technologies and tools that can enhance operational efficiency and data analysis capabilities. Collaboration & Stakeholder Engagement: Partner with teams across the organization, including customer success, product management, finance, and engineering, to align data initiatives with business objectives. Present findings, reports, and recommendations to senior leadership in a clear and concise manner. Support leadership in data-driven decision-making and strategic planning for operational improvements. Education Bachelor’s degree in Data Science, Statistics, Computer Science, Operations Research, or a related field; Master’s degree preferred. Experience 10+ years of experience in data analysis, with at least 4+ years in a SaaS or technology environment. Experience working in SaaS or technology-focused companies is highly desirable. Proficiency in SQL for querying databases and working with large datasets. Experience with data analysis tools such as Python, R, or Excel. Expertise in data visualization platforms such as Tableau, Looker, or Power BI. Familiarity with SaaS business models and metrics (MRR, ARR, CAC, LTV, churn). Experience working with SaaS tools such as Salesforce, HubSpot, Zendesk, or similar. Knowledge Skill Ability Certifications in data analysis, such as Google Data Analytics Professional, or experience with Lean/Six Sigma methodologies is a plus Knowledge of statistical analysis and predictive modeling techniques. Strong analytical and problem-solving skills with the ability to work with complex datasets. Excellent communication skills, with the ability to translate data insights into business recommendations. Detail-oriented with strong organizational skills. Ability to collaborate effectively across departments and work in a fast-paced environment. Self-motivated and proactive in driving data-driven improvements. Note: Candidates should be willing to work in US shift

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Senior Analyst Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Overview Credit Risk management area serves as a key differentiator to optimize and grow revenue from consumers and small businesses for Mastercard. Consumer Credit Analytics Global Product team is executing on exciting consumer capability initiative delivering against Product roadmap to drive customer value and business impact. This role is for a Senior Analyst who will work across Product. Client Services & Delivery, Data & Engineering and the broader O&T teams to help drive product execution at scale while addressing client pain areas and seamless delivery. This role will report into Vice President of Product Management (Consumer Credit Risk). Key Responsibilities: Participate in bringing solutions to market through Mastercard Studio process through desirability, feasibility, and viability paradigm Own client feedback and issues related to Mastercard’s Consumer Credit Risk Analytics (CCA) products Manage inbound inquiries through various channels (email, phone, support ticketing system) and ensure timely and accurate responses. Understand the core features, benefits, and data flows of each CCA product to address customer questions effectively. Collaborate with internal teams (Product, Engineering, Data Science, Central Customer Service Account Management) to escalate and resolve more complex issues. Document and track client issues using Mastercard's customer support tools; provide feedback to internal teams on recurring questions or pain points. Support client onboarding and product training by answering how-to questions and reinforcing best practices. Identify and suggest opportunities for process improvements and automation in the customer support workflow Interface with Regional Product & SBL to test concepts and monitor issuer pilots Operationalize for CCA requisite processes relating to market scan assessment and guidance Qualifications: Basic understanding of credit risk concepts and data products. Experience supporting B2B clients, particularly in the banking or fintech sector. Comfort working with cross-functional global teams across time zones. Bachelor’s degree in Business, Finance, Analytics, or a related field. 3+ years of experience in customer support, preferably in a data or analytics product environment. Strong verbal and written communication skills with the ability to explain complex concepts in a clear and concise manner. Demonstrated problem-solving skills and a proactive mindset. Experience with ticketing systems (e.g., Salesforce, Zendesk, Jira) is a plus. Familiarity with credit risk, financial services, or data analytics products is highly desirable. Corporate Security Responsibility All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines Corporate Security Responsibility All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Purpose of Role: The Content Specialist is responsible for developing, managing, and optimizing content for training, knowledge bases, customer interactions, and internal communications. Accountability & Responsibilities of Role: Content Development: Create engaging and effective training materials, such as manuals, e-learning modules, videos, scripts, FAQs, and knowledge base articles. Content Management: Organize and maintain a repository of training resources, ensuring they are up-to-date and easily accessible. Collaboration: Work closely with trainers and Quality and Operations Teams to identify training needs and develop content that addresses skill gaps. Quality Assurance: Review and edit training materials for accuracy, clarity, and consistency with the company's brand and standards. Data Analysis: Evaluate the effectiveness of training content by analyzing feedback, employee performance metrics, and other relevant data. Technology Integration: Utilize learning management systems (LMS) and other tools to deliver and track training programs. Continuous Improvement: Stay updated on industry trends and best practices to enhance the quality and relevance of training content. Position Requirement: Bachelor’s degree in communications, English, Journalism, Business, or related field. 2+ years of experience in content creation or technical writing, knowledge management, or instructional design, preferably in a BPO or customer service environment. Strong writing and editing skills. Analytical thinking and high attention to detail. Proficiency in Microsoft Office and content management tools (e.g., KnowMax, Zendesk, Confluence, SharePoint). Knowledge of contact center Operations processes is a plus. Why Join Us? Career Growth: Opportunities for professional development and career advancement. Collaborative Culture : Work with a diverse and talented team. Innovative Environment : Be part of a team that values innovation and excellence.

Company Overview: Branding Pioneers is a leading digital marketing agency based in Gurgaon, specializing in healthcare marketing. We are seeking a skilled SEO Specialist to join our dynamic team and help elevate our clients' online presence. Position: Query Manager Job Location: Gurgaon, About Branding Pioneers: Branding Pioneers is a premier digital marketing agency specializing in healthcare marketing. Our comprehensive services include SEO, social media marketing, content marketing, and influencer collaborations, all aimed at enhancing our clients' online presence and engagement. brandingpioneers.com Role Overview The Query Manager is responsible for overseeing the end-to-end management of customer or client queries. This role ensures that all incoming concerns, questions, or feedback are resolved efficiently, accurately, and within specified timeframes. The Query Manager also works to improve query-handling processes, maintain high customer satisfaction, and coordinate with internal teams for resolution. Key Responsibilities Monitor, assign, and manage all incoming queries through email, chat, phone, or CRM platforms. Ensure timely and accurate resolution of all customer issues. Coordinate with relevant departments (sales, tech, operations) to resolve escalated queries. Track key metrics like query volume, resolution time, and satisfaction scores. Create and maintain knowledge base documents and FAQ content. Train and guide team members on query-handling protocols. Identify recurring issues and propose process improvements. Generate weekly/monthly reports on query trends and performance. Qualifications Bachelor’s degree in Business Administration, Communications, or a related field. 2+ years of experience in customer support or operations roles. Strong communication and problem-solving skills. Proficiency in using CRM systems (e.g., Zendesk, Freshdesk, Salesforce). Ability to multitask and manage time effectively. Team leadership or coordination experience is a plus. Skills Required Customer-first mindset with excellent interpersonal skills Analytical thinking and attention to detail Strong documentation and reporting skills Calm and professional under pressure Collaborative and adaptable Preferred Tools CRM platforms (e.g., Zoho, Salesforce, Zendesk) Google Workspace or MS Office Ticketing and Helpdesk software Salary: INR 10,000 - 20,000 per month, based on experience. Employment Type: Full-time Application Process: Candidates interested in applying should have a demonstrable track record of successful Google Ads campaigns in healthcare. Those without prior healthcare experience will be required to run a test campaign for 15 days and perform CRO on an existing landing page as part of the evaluation process. Employment Type: Full-time How to Apply: Interested candidates should submit their CV and cover letter detailing their experience and why they are a good fit for the role to the HR department at Branding Pioneers. Applications should be sent via email to brandingpioneers@gmail.com. Join us at Health Pioneers to grow your career while shaping the digital landscape of healthcare marketing! Job Type : Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): what's your current salary in hand per month? How soon can you join our office in gurgaon if you get this opportunity ? Do you have experience in healthcare ? Experience: 2 years (Required) Location: Gurgaon, Haryana (Preferred) Work Location: In person Application Deadline : 05/08/2025 Expected Start Date : 12/08/2025 Job Type: Full-time Pay: ₹10,000.00 - ₹30,000.00 per month Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): are you comfortable with stipend 30,000 ? Experience: total: 2 years (Preferred) Language: English (Preferred) Location: Gurugram, Haryana (Preferred) Shift availability: Day Shift (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person Application Deadline: 05/08/2025 Expected Start Date: 12/08/2025

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in our new office in Pune. Zendesk is looking for a Senior Software Engineer (Backend or Full Stack) to join our our online business team. The ideal candidate for this position is an established engineer responsible for the development of consistent, usable, reliable, and performant user experiences used by enterprise customers. What you’ll be doing: Successful candidates will use their extensive knowledge in software engineering to bring innovation, and technical acuity to their role. They are expected to lead by example, demonstrate strong problem-solving skills, communicate effectively, and contribute positively to the team culture. Independently and proactively contribute to the design, development, testing, and deployment of high-quality, efficient software solutions. Work collaboratively across multiple teams to architect reliable, secure, performant, extensible, and scalable solutions. Communicate technical decisions effectively and clearly. Proactively identify and mitigate potential issues in development, testing, or delivery stages. Prioritize tasks to deliver high impact and value to users, the team, and the company. Participate in application improvement discussions, project initiatives, and feature design. Build reusable code and components for future use. Review and provide constructive feedback on pull requests. Maintain up-to-date and accurate technical documentation. Participate in on-call rotations after an initial training period. Mentor, pair with, and train team members to enhance collective knowledge. Participate in common agile development ceremonies. What you bring to the role We are interested in finding the best candidate for this position, but we value diverse backgrounds and experiences. We encourage you to apply even if you do not match everything in the job description. Required qualifications Strong professional experience designing, developing, testing, and shipping features to production in a stable and reliable manner. Several years working in Ruby on Rails and relational data stores such as MySQL/Aurora. Experience working with GraphQL and REST APIs. Experience with version control tools, continuous integration and continuous delivery pipelines. Experience mentoring software engineers, working with Design, Product, and Engineering counterparts. Excellent problem-solving, critical thinking, and collaboration skills. Excellent verbal, written, and interpersonal communication skills (English). Tech stack Our code is written in Ruby on Rails, JavaScript/TypeScript. Our frontend uses frameworks including React, Redux, React Testing Library, Cypress, Jest. Our servers live in AWS. Our applications/services are deployed via Spinnaker to Kubernetes. Our data is stored in Aurora/MySQL and S3. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

You will be joining ZeroFox as a Technical Account Consultant (TAC) responsible for building and maintaining post-sales relationships with customers across various industries and sizes. As a TAC, your role will involve serving as a trusted technical advisor and support contact for customers, ensuring that they are aligned with ZeroFox's solutions. Your responsibilities will include updating customer platforms proactively, creating effective reporting to demonstrate solution effectiveness, providing ongoing education, and advocating for customer needs. In this role, you will collaborate with customers to define both business and technical requirements, while supporting the product and services team in scoping out work. It is essential for the successful applicant to nurture relationships internally and externally, offer customer-centric solutions, and possess technical competence on the ZeroFox SaaS platform. Candidates with a background as Technical Account Managers, Project Managers, Business Analysts, Systems/Software Developers, or experience in setting up and delivering similar SaaS products will be given priority consideration. Your key responsibilities will include partnering effectively with a diverse range of customers to ensure their success, building curated customer experiences with the ZeroFox platform, executing scalable enablement programs, and acting as a subject matter expert to drive ongoing value from the ZeroFox platform configuration. You will also be involved in providing advice on technical support requests, designing innovative solutions for customer requirements, delivering web-based training, and identifying opportunities for expanding ZeroFox usage across organizational functions. To be successful in this role, you should have at least 3+ years of experience in a related function, expertise in SaaS-based platform configuration and maintenance, and a track record of managing customer support engagements successfully. Strong analytical and problem-solving skills, excellent communication abilities, customer service orientation, and the ability to think strategically while executing tactically in a fast-paced environment are essential requirements for this position. Desired qualifications include knowledge of data analytics, proficiency with workflow tools such as JIRA, SQL, SalesForce, Google Apps, and Zendesk, along with a degree in Computer Science, Information Systems, Cyber, or related fields. Certifications like CISSP, CISA, Security+ are a plus. The ideal candidate should thrive on change, prioritize customer success, and have experience in customer success, technical support, configuration, or training roles. Benefits of joining ZeroFox include competitive compensation, a community-driven culture with employee events, generous time off, best-in-class benefits, a modern workspace, and a respectful work environment that values every opinion and encourages active participation in the organizational culture.,

DailyObjects is a design-led lifestyle and tech accessories brand for people who live intentionally. From phone cases to bags, desk mats to watchbands, we create products that elevate everyday moments - with utility, aesthetics, and innovation built into every detail. As we scale our omnichannel presence across online, offline, and partner retail, we're looking for a Head of Customer Experience to help us deliver thoughtful, consistent, and brand-aligned service at every touchpoint. About The Role This is a pivotal leadership role focused on strategy, execution, systems, and service operations. You'll be responsible for building and running our customer experience engine across eCommerce, retail stores, marketplaces, and social channels. Your mandate: deliver seamless journeys, fast and empathetic resolutions, strong feedback loops, and a service culture that reflects the DailyObjects brand. We're looking for someone who's hands-on, systems-savvy, and deeply passionate about turning operations into experiences. Key Responsibilities Strategy Create and execute strategies to ensure the highest level of customer service quality across all channels and touchpoints. Establish quality standards, metrics, and guidelines for customer interactions Plan 12-month CX roadmap, NPS/LTV targets Process Design & Optimization Define and document new processes, including workflows, SOPs, and performance metrics. Identify inefficiencies and build a roadmap to solve them Run continuous improvement; partner with Product/Engineering to automate and deflect - 30% FAQs without hurting CSAT. Service & Support Across All Channels Build and manage our customer support ecosystem: email, WhatsApp, chat, phone, social DMs, in-store desks. Create and scale SOPs for each channel, including response SLAs, escalation paths, and feedback handling. Develop and roll out a retail CX toolkit for our own stores and partner locations (like Apple Premium Resellers). CX Systems & Tools Implement and maintain tools for ticketing, CRM, order visibility, returns, and automation. Set up agent assist tools: saved replies, refund triggers, FAQ links, knowledge bases. Data, Voice of Customer & RCA Loops Build a live dashboard of CX metrics: CSAT, resolution time, refund %s, SLA breaches, reason codes. Run monthly Root Cause Analysis (RCA) loops with Ops, Tech, and Design to fix underlying friction. Establish and scale our Voice of Customer system - deploy surveys, review mining, social listening Crisis & Escalation Management Crisis-response playbooks; lead war rooms during launch spikes or shipment disruptions, manage transparent comms Cross-Functional Collaboration Drive CX inputs into Product, Marketing, Logistics & Creative briefs Benchmark industry best practices and implement insights for CX enhancement. Team & Culture Build and lead a high-performance CX team that is empathetic, brand-aligned, and resolution-focused. Launch & Retail Readiness Ensure CX readiness for all new launches: product FAQs, returns logic, staff training, Help Center updates. Train in-store teams on service scripts, product knowledge, and feedback collection. Track and respond to service trends in the first 30 days post-launch. Experience And Qualifications Required 8+ years of experience in customer experience, service operations, or CX systems in a D2C, consumer brand, or lifestyle eComm environment. Hands-on experience with CX platforms like Freshdesk, Zendesk, Gorgias, or Salesforce Built or rolled out AI/ML automations-chatbots, agent-assist, predictive returns - that cut ticket load or raised CSAT. Designed CX for global audiences Have a data-first approach, attacking every problem with data, and are comfortable with excel Strong understanding of CX metrics, automation, and feedback systems. Experience working with Tech, Ops, Retail, and Marketing to implement improvements and fix friction. A builder's mindset - excited to scale systems and roll up your sleeves where needed., Deep customer empathy and a bias for fast, thoughtful execution. This is a high-impact role where you'll shape the customer journey for thousands of design-conscious users every day. You'll work directly with the founders, build a cross-functional team, and play a critical role in how our brand is experienced, not just through our products, but through every human interaction. (ref:iimjobs.com)

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in our new office in Pune. Zendesk is looking for a Senior Software Engineer (Backend or Full Stack) to join our our online business team. The ideal candidate for this position is an established engineer responsible for the development of consistent, usable, reliable, and performant user experiences used by enterprise customers. What You’ll Be Doing Successful candidates will use their extensive knowledge in software engineering to bring innovation, and technical acuity to their role. They are expected to lead by example, demonstrate strong problem-solving skills, communicate effectively, and contribute positively to the team culture. Independently and proactively contribute to the design, development, testing, and deployment of high-quality, efficient software solutions. Work collaboratively across multiple teams to architect reliable, secure, performant, extensible, and scalable solutions. Communicate technical decisions effectively and clearly. Proactively identify and mitigate potential issues in development, testing, or delivery stages. Prioritize tasks to deliver high impact and value to users, the team, and the company. Participate in application improvement discussions, project initiatives, and feature design. Build reusable code and components for future use. Review and provide constructive feedback on pull requests. Maintain up-to-date and accurate technical documentation. Participate in on-call rotations after an initial training period. Mentor, pair with, and train team members to enhance collective knowledge. Participate in common agile development ceremonies. What You Bring To The Role We are interested in finding the best candidate for this position, but we value diverse backgrounds and experiences. We encourage you to apply even if you do not match everything in the job description. Required Qualifications Strong professional experience designing, developing, testing, and shipping features to production in a stable and reliable manner. Several years working in Ruby on Rails and relational data stores such as MySQL/Aurora. Experience working with GraphQL and REST APIs. Experience with version control tools, continuous integration and continuous delivery pipelines. Experience mentoring software engineers, working with Design, Product, and Engineering counterparts. Excellent problem-solving, critical thinking, and collaboration skills. Excellent verbal, written, and interpersonal communication skills (English). Tech stack Our code is written in Ruby on Rails, JavaScript/TypeScript. Our frontend uses frameworks including React, Redux, React Testing Library, Cypress, Jest. Our servers live in AWS. Our applications/services are deployed via Spinnaker to Kubernetes. Our data is stored in Aurora/MySQL and S3. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

About Tide At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees. Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money. About The Team The Onboarding Team is a front-line team, looking to convert as many prospective/cold leads into becoming a Tide Member and taking advantage of many Tide products during their Onboarding period. We collaborate with marketing, product and the KYC Teams to ensure a seamless Onboarding experience for prospective members, providing key insights to all stakeholders. About The Role As a Business Development Executive you will: Drive market expansion – Engage with prospective SME members, address objections, and effectively communicate the benefits of using the Tide app for their business needs. Convert leads into active members – Proactively call prospective members who have started an application, provide support, and guide them through the completion process to ensure a smooth onboarding experience. Build strong relationships – Establish trust and rapport with prospective members, understanding their business needs and identifying opportunities to introduce relevant financial products and services. Ensure compliance and troubleshooting issues – Work closely with KYC agents to verify documentation, assist members in resolving any application issues, and ensure all regulatory requirements are met. Maximize upselling opportunities – Stay up to date with our product offerings and use your consultative sales approach to recommend additional services that align with the needs of prospective members. Provide valuable insights – Gather feedback from potential members on any challenges they encounter during onboarding and share these insights with internal teams to drive continuous improvements. What We Are Looking For As a Business Development Executive, you will be the key link between our finance app and potential SME members, helping them understand the value of joining a leading fintech platform. Your role requires a blend of strong sales skills, customer-centric thinking, and adaptability to convert high-interest leads into active members. We Are Looking For Someone Who Has native-level proficiency in spoken and written French to engage effectively with our target market Brings experience in telesales, business development, or customer service, with a proven ability to convert leads into customers Is target-driven and commercially focused, with the ability to upsell relevant products and maximize revenue opportunities Is a proactive self-starter, comfortable working in a fast-paced and evolving environment Thrives in an agile setting, adapting to shifting priorities, new products, and changing market dynamics Puts members first, ensuring a smooth and engaging onboarding experience while addressing any objections or concerns Has strong problem-solving skills and a keen eye for detail, especially when working with KYC requirements and compliance processes (Ideally) has knowledge of compliance, KYC, AML, and financial regulations, or previous experience in the fintech sector (Bonus) Has experience using Zendesk, predictive dialers, or other CRM/sales engagement tools to optimize workflows What You Will Get In Return Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Mental wellbeing through Plumm Learning & Development Budget WFH Setup allowance 12 days of Casual leaves 12 days of Sick leaves 3 paid days off for volunteering or L&D activities TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice .

About Us Livspace is Asia’s largest and fastest-growing home interiors and renovation platform. Leveraging its proprietary technology, the company delivers end-to-end home interior and renovation solutions, encompassing modular solutions, furniture, false ceilings, soft furnishings, décor, civil works, and more. The company serves homeowners across diverse market segments in India and Singapore. Since the company was founded in 2015, Livspace has revolutionized a highly fragmented industry by setting new benchmarks in quality, innovation, and execution. To date, the company has successfully transformed the homes of over 100,000 satisfied customers through its presence in 80+ cities and 110+ Experience Centres. Backed by marquee investors, the company’s goal is to continue strengthening its dominance in India as an industry leader and the largest employer of interior designers. Livspace remains committed to redefining industry standards by introducing new products and services, enhancing site execution processes, improving manufacturing techniques, and ensuring seamless project delivery—all with the ultimate goal of turning homeowners’ dreams into reality. For more information, please visit: https://www.livspace.com/in/about-us Job Description As a part of the Cx team we are looking for a fun and committed individual who understands nuances of interacting with customers and handle customer calls. Someone who understands the gravity of the role and says yes to all the following questions - Do you want to solve a problem? Love talking for hours on end? Prefer a phone that rings over a phone that sits? Patience is your middle name? If you just yelped out a booming yes, you must be the one! Answering calls, mails and chats to guide customers about Livspace design services and products for end to end home design projects as per the SLA and TAT. Assisting customers while they shop online; guiding them on the best design products for their homes. Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries Follow up to ensure that appropriate action has been taken on customer requests and complaints Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification Make reminder calls to clients, send follow-up emails and schedule appointments Feedback calls to customer Perform other duties as assigned. Job Requirement Minimum Graduation or similar 1-3 yrs of relevant experience Good working knowledge about home interior design and products would be an added advantage. Great written and verbal communication skills Good listener with active problem solving skills Good interpersonal and analytical skills Flexible with work timings/ schedule and availability. Knowledge of social media platforms E-commerce experience is a bonus Multitasker with flexibility to work in different work roles. Prior experience of working with CRM tools such as Zendesk or Freshdesk would be an added advantage.

This position is posted by Jobgether on behalf of Sprinto. We are currently looking for a Manager - Customer Support in India . This role offers the opportunity to lead and shape a high-performing customer support function in a dynamic, fast-scaling SaaS environment. As a key leader, you'll drive customer satisfaction, implement smart support systems, and foster a culture of ownership and accountability across a remote-first global team. If you're energized by building from scratch, optimizing processes through data and automation, and transforming customer support into a strategic advantage, this position is for you. You'll collaborate cross-functionally to drive efficiency and deliver consistently delightful experiences to customers worldwide. Accountabilities: Lead and grow a high-performing, remote-first customer support team with clear goals and a strong culture of ownership Ensure world-class customer service by meeting and exceeding key metrics such as CSAT, SLA, and First Contact Resolution Build scalable, ISO-ready support systems, including structured documentation and process optimization Leverage automation and AI tools (e.g., Intercom bots, macros, workflows) to streamline operations and improve efficiency Analyze support data to drive decision-making, reduce response/resolution time, and improve operational flow Ensure 24/7 support readiness through shift planning and effective global team coordination Collaborate with cross-functional teams such as Product, Engineering, and Customer Success to resolve issues and close feedback loops Champion a culture of continuous improvement through quality assurance reviews, training, and root cause analysis Requirements Minimum 8 years of experience in customer support, with at least 2 years in a leadership role Demonstrated success in managing and scaling B2B SaaS support teams in a fast-paced environment Strong understanding of support performance metrics such as CSAT, SLA, NPS, and First Contact Resolution Hands-on experience with tools like Intercom, Zendesk, Freshdesk, and AI-powered automation platforms Proven ability to design, build, and optimize support processes from the ground up Strong analytical, communication, and interpersonal skills with the ability to influence across teams Comfortable operating in a remote, high-autonomy, and fast-changing environment Benefits Remote-first work environment 5-day workweek with flexible working hours Comprehensive group medical insurance covering parents, spouse, and children Group accident coverage Company-sponsored work device Education reimbursement policy Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements. 📊 It compares your profile to the job's core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest!

So, what’s the role all about? The Sales Enablement Specialist and Global Partner Operations Specialist roles are pivotal in driving operational excellence and sales readiness across NICE Actimize’s global teams and partner ecosystem.The Sales Enablement Specialist focuses on managing enablement programs, onboarding, and content platforms to ensure the sales team is equipped with the knowledge and tools they need.The Global Partner Operations Specialist ensures seamless partner engagement by managing deal registrations, AWS ACE entries, and partner communications. How will you make an impact? Manage quarterly/annual enablement calendars and coordinate with cross-functional teams. Administer and publish content on the sales enablement platform, collaborating with PMM and supporting new feature rollouts. Maintain and enhance the new sales hire onboarding program and coordinate boot camps. Coordinate Know Before You Go (KBYG) sessions for annual sales kickoff and manage session recordings. Review and process partner deal registrations and communicate outcomes to partners. Manage AWS ACE pipeline entries and ensure accurate tagging and reporting. Support partner onboarding, maintain CRM records, and generate monthly operations reports. Serve as the operational point of contact for partner queries and support partner enablement webinars. Have you got what it takes? Bachelor's degree or equivalent. 2–5 years of experience in sales enablement and software sales environments. 3–5 years of experience in channel operations, partner programs, or sales operations. Experience with Microsoft tools (Excel, PowerPoint) , Salesforce, and sales enablement platforms (Highspot, Allego, Seismic). Strong understanding of sales processes, partner ecosystems, and marketplace models (AWS Marketplace, ACE). Excellent communication skills and ability to work cross-functionally. Project management skills and attention to detail. Ability to analyze data and generate actionable insights. Preferred Experience Familiarity with financial crime or risk management software industries. Prior experience supporting AWS Marketplace private offers and co-sell initiatives. Experience using ticketing platforms like Zendesk, ServiceNow, or Jira. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7924 Reporting into: Manager, Sales Enablement Role Type: Individual Contributor

Overseas IT Services is an offshore resource center and is on the lookout for new employees at our Hyderabad office we offer a wide range of rewarding and competitive work opportunities. You'll be a member of a talented team that develops a culture that is reflected in the communities and clients we serve in a fast-paced, digitally diverse, and inclusive environment. Our vibrant culture sets us different from our competitors, so don't hesitate to contact us. Accounts Executives get ready for the challenge. Job Summary: The Accounts Invoicing Specialist must provide high-class financial transactions, we're looking for someone who can take on challenges. We're searching for a Accounts Invoicing Specialist who has worked on both Accounts receivables and payable and has a proven track record of success. Must be familiar with the Financial Transactions. You must read the whole job description before applying for this position, this is an Onsite job in our resource center in Hyderabad India. Responsibilities: · Maintain records of financial transactions by establishing accounts; posting transactions; ensure legal requirements compliance. · Develop system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures. Track expenses, budget, taxes, cash flow, receipts and other financial dealings of company. Provide regular financial reports (weekly, monthly and yearly) Monitor accounts payable and receivable Ensure timely processing of payroll Follow communication procedures, guidelines, and policies Maintain an accurate record of financial transactions Account reconciliation to assert the accuracy of transactions Reconciliation of entries into the accounting system Requirements: Proven work experience as book keeper or accountant or in accounting and finance Because of the job's nature, candidates must be comfortable using a variety of communication platforms like Zoho, Zendesk, Skype, Zoom Google meet etc. Excellent time management abilities, including prioritizing, scheduling, and modifying as needed Ability to work on numerous projects with high attention to details Ability to produce quality work with high level of accuracy. Understanding accounting best practices. Skills Required: Excellent Communication and interpersonal skills with customers, coworkers, and management, Strong Data Entry and analytical skills. Strong written or verbal communication skills. Ability to work under pressure and tackle the pressure situation Excellent attention to detail. Experience: Minimum 2 years of experience working as a Book Keeper or Accountant or similar role Offshore, BPO or FMCG experience is preferred Computer literacy, with a focus on word processing applications (particularly Google Docs and Microsoft Word, Excel). The candidate needs to be highly organized and disciplined. Excellent knowledge of the English language, terminologies used in invoicing Education: Bachelor’s Degree with a focus in Accounting, Finance , Commerce or a related field Certification of using MS Office and Google sheets or a basic computer diploma is preferred ACCA or any other related certification is preferred. What We Offer as Benefits / What you’ll get In Return: A highly competitive benefits package with a team-oriented, mission-driven, supportive environment. Excellent environment with growth opportunities. Excellent salary package. Weekly meals with, an employee of the month celebrations. Perfect Attendance gift card Ceremony. Employee Assistance Program Employee Birthday Celebration with Gift Card Distribution

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. The SalesOps Associate provides front-line support to our rapidly-growing sales organization, including answering inquiries, maintaining data health, performing research and working on tasks that enable Account Executives to take data driven decisions, and maintaining the health of our sales tools and systems. MongoDB's SalesOps Associates are mentored and coached by highly-skilled Sales Operations leaders with shown track records. SalesOps Associates will gain practical, real-world sales operations experience, along with exposure to the best sales methodology in the industry. This experience provides an enviable foundation for your business career, whether you are passionate about a future in leadership or sales. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Shift Timings: 2:00 PM-10:00 PM (cabs will be provided) You will have the opportunity to Accelerate your career through exposure to the most effective sales methodology and through working side by side with the best sales professionals in the industry Get insights and experience first-hand how an effective, fast-paced organization operates through learning about marketing/sales processes, collaboration and tools Establish a strong network of peers and mentors Gain insight into a $45Bn technology industry that is rapidly transforming Responsibilities Data maintenance and cleanup initiatives such as Account Hierarchy, merging unnecessary accounts, contact movement and contact merging, cloud org movement etc Front-line/Tier-1 Support for Sales via the Sales Operations Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps Data updates, such as Account/Territory Assignments User Administration e.g. activating new users and deactivating departing users in sales tools Identification of trends of issues, problems, and requests that may be symptoms of broader opportunities for improvements in processes, tools, or training Configuration/setup tasks in Salesforce.com and other Sales Tools, such as our custom Territory Management solution or our user hierarchy management in Aviso (forecasting tool) Adaptive to constantly shifting priorities and responsive to unpredictable volume of inbound requests with varying degrees of vitality Ability to learn prescribed tasks quickly, and grow into understanding and supporting less prescribed processes along with creating documentation SOPs Strong analytical skills, multitasker, gives attention to detail & showcases customer centricity in managing day to day operations Identify and qualify new accounts to support the team in managing territory bullpens globally Build Pipeline Generation (PG) research reports by researching accounts and executives to identify and build lists of key roles and targets Collects, analyzes, and interprets data to identify trends, patterns, and generates insights Writing SQL queries to automate manual processes Create Sigma/Tableau dashboards Analyzing code segments regularly Working with internal customers across different time zones Create requirement gathering docs, estimate project timelines, UAT scenarios, automation release Skills & Experience Graduate in any discipline with a minimum 2.5 years of sales operations experience is preferred Must have good Salesforce Knowhow and basic understanding of objects: account, contact, lead, opportunity Hands on experience on Data Loader, Demand Tools or similar tools and knowledge of research databases such as ZoomInfo, InsideView, Crunchbase etc is preferred Hands on experience on sales productivity and efficiency tools such as LeadIQ, ZoomInfo, and Cognism is preferred Experience in working with ticketing/case management systems e.g. Salesforce, Zendesk, Jira and similar tools Able to handle and work with large volume of data Understanding of sales cycle and process & data segmentation Must have hands on experience on Microsoft Office/G suite and intermediate proficiency in Advanced Excel and Macros Must show process and business oriented mindset Must have critical thinking, attention to detail, problem solving and troubleshooting attitude Should have problem identification and articulation skills Experience - 3 yrs in SQL Strong Automation Skills with experience in SQL/BI Good Data warehouse knowledge Bachelor's degree or higher in Operations, Business, Project Management, Engineering Open-minded, creative, and proactive thinking Prior experience working with bulk update tools like the workbench Behavioral & Engagement Expectations Team player Open to feedback Contributor in meetings Assertiveness Stakeholder management Able to carry out repetitive work Collaborative mindset Customer-Focused Mindset Problem-solving attitude Analytical skills Perks & Benefits Macbooks are company-standard Competitive salary and equity Comprehensive Health cover, dental cover, travel insurance & Life Insurance 20 weeks of Paternity and 26 weeks of Maternity leave to spend time with new arrivals To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID - 425501

At myoperator , we're revolutionizing how businesses connect with their customers through our innovative B2B SaaS solutions. We are on the lookout for a highly motivated, tech-savvy, and customer-obsessed Customer Support Executive - Tech to join our growing team. If you are passionate about solving technical challenges, building strong customer relationships, and thrive in a dynamic, fast-paced B2B SaaS environment, we want to hear from you! What You'll Do: As a Customer Support Executive - Tech, you will be the primary point of contact for our valued B2B clients, ensuring their success and satisfaction with myoperator's products. Your responsibilities will include: Become a Product Expert: Develop an in-depth understanding of myoperator's B2B SaaS products and services, including their technical functionalities, integrations, and common use cases. Deliver Technical Support: Provide prompt, professional, and accurate technical support to customers via calls, emails, and chats, addressing inquiries related to product features, troubleshooting, configurations, and general usage. Achieve First Contact Resolution (FCR): Strive for high First Contact Resolution (FCR) rates by efficiently diagnosing and resolving technical issues during the initial interaction. Manage Support Tickets: Effectively manage and prioritize support tickets, ensuring clear, concise, and well-documented responses and resolutions within defined SLAs. Collaborate for Complex Issues: Escalate complex technical issues to higher-tier support, product, or engineering teams when necessary, providing detailed context and diagnostic information. Address Diverse Inquiries: Assist customers with a range of inquiries including product onboarding, feature explanations, API usage questions, service status, and complaint resolution. Meet Performance Targets: Consistently meet and exceed daily and weekly individual and team performance targets related to response times, resolution rates, and customer satisfaction. Contribute to Improvement: Share valuable customer insights and feedback with internal teams (Product, Engineering, Sales) to drive continuous improvement in our products, services, and support processes. Requirements: Experience: 1-3 years of proven experience in a technical customer support role, preferably within a B2B SaaS or IT services industry. Technical Aptitude: Strong ability to understand, troubleshoot, and explain technical concepts and issues related to software platforms. Familiarity with CRM tools, ticketing systems (e.g., Zendesk, Freshdesk), and remote support tools is a plus. Communication Skills: Excellent written and verbal communication skills in English, with the ability to articulate complex technical information clearly and empathetically to non-technical users. Problem-Solving: Strong analytical and problem-solving skills, with a keen eye for detail and a methodical approach to issue resolution. Time Management: Proven ability to manage time effectively, multitask, and prioritize in a fast-paced, high-volume environment. Customer-Centric: A genuine passion for helping customers and a strong customer-first mindset. Adaptability: A willingness to learn new technologies, adapt to evolving product features, and grow within a dynamic team. Benefits: A supportive and collaborative team culture that values innovation and mutual growth. Significant opportunities for professional development and career advancement within a rapidly expanding B2B SaaS company. Work with a purpose-driven brand that is dedicated to customer satisfaction and technological excellence. Job Types: Full-time, Permanent Pay: ₹350,000.00 - ₹400,000.00 per year Benefits: Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Application Question(s): Any experience you have in B2B SaaS? What is your Fixed CTC? Work Location: In person Speak with the employer +91 9267989047

You'll We are looking for a Technical Support Engineer who can serve as the first line of defense for diagnosing, solving, and escalating technical issues faced by our customers. Youll bridge the gap between our product and users, providing high-quality support, debugging technical problems, and ensuring a seamless user experience. You should be technically curious , customer-obsessed , and capable of solving problems across a broad tech stack. Key Responsibilities Provide timely and effective technical support via email, chat, and calls Troubleshoot issues related to APIs, integrations, performance, and access Reproduce customer issues and document bugs for escalation to engineering Write knowledge base articles, FAQs, and documentation to reduce incoming queries Collaborate with engineering and product teams to resolve recurring issues Monitor support dashboards and meet defined SLAs and CSAT goals Assist in onboarding and training users where required Identify patterns and provide feedback for continuous product improvement Must-Have Skills 14 years of experience in technical/customer support or engineering roles Strong problem-solving and troubleshooting abilities Experience with support tools (e.g., Zendesk, Freshdesk, Intercom) Understanding of web technologies (HTTP, REST APIs, browsers) Comfortable with logs, CLI tools, basic database queries (SQL) Excellent communication and documentation skills Ability to empathize with users and stay calm under pressure Bonus Skills Familiarity with scripting (Python, Bash, or JavaScript) Experience supporting SaaS platforms or B2B tech products Exposure to DevOps or cloud platforms (AWS, GCP, Azure) Understanding of CI/CD or containerized apps (Docker, Kubernetes)