International Voice/Non Voice Process

• Be a product expert, assisting new and existing professionals with queries related to our offerings.
• Respond to calls and emails from professionals, ensuring prompt and effective resolution of their concerns.
• Utilize the Zendesk ticketing system to reply to customer emails and manage support tickets.
• Handle unresolved questions and escalate issues when necessary.
• Identify and execute sales opportunities where applicable.
• Ensure all Customer Success KPIs are consistently met.
• Deliver satisfactory resolutions to issues within the specified Turnaround Time (TAT).
• Maintain high levels of service delivery and customer satisfaction.

Required Skills :

• Strong proficiency in spoken and written English, with a clear and confident communication style.
• Minimum of 1 year experience in handling international customers.
• Excellent problem-solving and selling skills.
• Proficient in using laptops/computers with above-average typing speed.
• Exceptional attention to detail and organizational skills.
• Highly driven and motivated with a strong work ethic.
• Eagerness to learn and grow within the company.
• Self-starter with the ability to work independently and as part of a team.

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What We Offer :

• 5 days work week with Saturdays and Sundays as week-offs
• Competitive salary: ₹3.75 LPA (plus sales commissions and shift allowances as applicable))
• Two-way cab facility
• 33+ paid days off annually
• Quarterly team socials
• Access to Learning & Development programsWork with a collaborative and supportive team
• Opportunities for career growth and advancement
• Healthcare insurance for you and your family

Job Types: Full-time, Fresher

Pay: ₹325,000.00 - ₹375,000.00 per year

Application Question(s):

• Notice Period?

Experience:

• International voice process: 1 year (Preferred)
• International Non Voice Process: 1 year (Preferred)

Location:

• Bangalore, Karnataka (Preferred)

Work Location: In person