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Customer Support & E-Commerce Associate

Customer Support & E-Commerce Associate

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

iRely

2 - 4 years

2 - 4 Lacs

kolkata

Posted:5 days ago| Platform:

Apply

Skills Required

customer care e-commerce shopify zendesk amazon

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Us:

We work for a US-based Company, Harris Freeman, which is home to a portfolio of heritage tea brands that were transforming into success stories.

Our India HQ is in Kolkata, and our team is passionate about growth, performance, and optimisation. We are seeking a Customer Support & E-Commerce Associate for our E-Commerce and Retail Distribution business.

Key Responsibilities:

Respond to customer calls, tickets, and social media inquiries with professionalism and U.S. customer understanding.
Create and manage orders in
Shopify
,
Zendesk
, and marketplaces (Amazon, Walmart).
Handle cancellations, replacements, returns, and refunds per policy.
Register and resolve complaints; escalate when needed.
Mail coupons for brands (Red Rose, Salada, Newman’s Own).
Coordinate with warehouse and internal teams for smooth fulfilment of orders.
Maintain accurate documentation of all interactions and transactions.

Qualifications:

Experience in e-commerce operations.
Strong communication skills with fluent U.S. accent.
Experience with Shopify, Zendesk, and major marketplaces preferred.
Detail-oriented, organised, and able to multitask in a fast-paced environment.
Comfortable working with US & UK shifts

Job Location:

Employment Type:

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Customer Support & E-Commerce Associate