2808 Zendesk Jobs - Page 2

Roles And Responsibilities Lead, mentor, and grow the product support team to deliver outstanding support experiences. Act as an escalation point for complex customer issues and product queries. Debug customer issues using tools like SQL, JavaScript, Postman, and browser developer tools. Build processes to log, track, and prioritize bugs and feature requests. Collaborate closely with the product and engineering teams to improve product reliability and usability. Review customer screen recordings and usage patterns to identify UI/UX improvements. Set up and maintain reporting on key support metrics (e.g., ticket volume, resolution time, CSAT). Develop SOPs and knowledge bases for internal sup...

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 250 local payment methods that reach 7 billion accounts across 65 countries. Every year, Boku processes over $9 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a trul...

Company Overview ANCKR is a bold, U.S.-led software development agency that combines American leadership with top-tier international talent. We specialize in AI-enhanced web and mobile development, process automation, and digital transformation . We’re not your average dev shop. We’re a tech-first, values-driven partner committed to building things that last—for startups and scaling enterprises alike. Learn more at: www.anckr.com Job Summary As the Support Lead / Manager , you will establish ANCKR’s support function with an AI-first strategy . Your mission is to design a system where AI agents handle frontline intake (knowledge base queries, FAQs, routing, RAG-powered suggestions) and humans...

Who We Are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help de...

Job Purpose The Support Specialist is responsible for responding to and resolving client inquiries and support requests via ticketing systems, assisting with content integration on websites, performing basic web modifications, and coordinating with internal teams. Job Responsibilities Essential Functions: Manage client support tickets through systems such as Zendesk: receive, process, prioritize, and follow up Analyze client needs and offer appropriate, tailored solutions Integrate and update content (text, images, videos) into the CMS Perform basic web updates using HTML, CSS/Sass, and JavaScript Assist with third-party widget or API integrations Collaborate with senior developers for compl...

Job Title: SaaS Customer Support (US phone support mandatory) Company: RunLoyal Location: India,Coimbatore (Remote/Hybrid) Type: Full-time About RunLoyal RunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building innovative solutions and helping pet care providers thrive. As part of our growing global team, we are expanding our customer operations in India to provide round-the-clock support for our U.S.-based customers. Role Overview We are looking for Customer Service Associates (International Voice Process) to join our India te...

Company Description Believe is one of the world’s leading digital music companies. Believe’s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development. Its 2,020 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness, and transparency. To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry! Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BL...

Job Title: AI Engineer – Internal Tooling & Automation Location: Kerala (Preference will be given to candidates based in Kerala) Role Summary We are looking for a forward-thinking and passionate AI Engineer to join our Internal Tooling and Automation team. This role is a unique blend of software engineering, automation, and applied artificial intelligence. As an AI Engineer, you will play a key part in designing and building tools that empower operations teams, streamline business processes, and deliver seamless customer support experiences. Unlike conventional engineering roles, this position focuses not only on building scalable systems but also on embedding AI and ML intelligence into tho...

Company Overview At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team & Role The Global Customer Support team fulfills a super import...

Technical Skills Needed: Conversational AI Platforms : Expertise in platforms like Yellow.ai, Rasa, Dialogflow CX/ES, Cognigy, Kore.ai, and Microsoft Bot Framework. Custom Flow Design : Building dynamic bot flows, NLP tuning, fallback handling, and multi-language support. Channel Integrations : Integration across Web, WhatsApp, Facebook, Voice (Google Dialogflow, Amazon Lex). Scripting : Proficiency in JavaScript, Node.js, or Python for creating custom logic and dynamic responses. NLP Expertise : Intent/entity recognition, NER, slot-filling, dialogue state management, and conversation memory. Generative AI (LLM) : Experience with OpenAI GPT, Claude, Cohere integration and prompt engineering ...

Role Overview: As a Support Analyst Tier 1 & Tier 2 at myKaarma, you will play a crucial role in providing front-line support for U.S.-based customers, handling Tier 1 and Tier 2 technical issues. Your primary responsibilities will include delivering fast and empathetic customer support, triaging, troubleshooting, and resolving common product issues, as well as collaborating with Engineering and Product teams to investigate and resolve high-priority issues. This role offers a unique opportunity to deepen your technical skills in a SaaS environment while keeping resolution times low. Key Responsibilities: - Customer-Facing Support: Provide fast, clear, and empathetic support to U.S. automotiv...

Job Description – Technical Operations Manager Job Title: Manager – Website Operations & Quality Location: Kolkata (On-site) Employment Type: Full-time About Us We are a growing B2C website focused on delivering exceptional value and experience to our customers. With over 27 years of presence and millions of users worldwide, we are scaling rapidly and strengthening our internal processes to meet global standards of reliability, compliance, and trust. We are seeking a proactive and detail-oriented Operations Manager to oversee the smooth functioning of daily business operations, ensure platform quality, and safeguard compliance. This role requires strong organizational skills, cross-functiona...

Role Overview: As an AI Success Manager at the fast-growing, tech-enabled outsourcing platform, your main responsibility will be owning the end-to-end deployment of AI voice/chat agents. Your role will require you to bridge the gap between clients, engineers, and internal teams to launch high-performing AI agents that enhance customer experience and business metrics. Key Responsibilities: - Lead discovery sessions to understand client goals, compliance needs, and success metrics. - Design and document AI agent blueprints. - Coordinate with product, engineering, and ops teams for configuration, testing, and launch. - Integrate AI agents with CRMs, telephony, and data tools via APIs/webhooks. ...

Role DailyObjects is a design-led lifestyle and tech accessories brand for people who live intentionally. From phone cases to bags, desk mats to watchbands, we create products that elevate everyday moments - with utility, aesthetics, and innovation built into every detail. As we scale our omnichannel presence across online, offline, and partner retail, we're looking for a Head of Customer Experience to help us deliver thoughtful, consistent, and brand-aligned service at every the Role: This is a pivotal leadership role focused on strategy, execution, systems, and service operations. You'll be responsible for building and running our customer experience engine across eCommerce, retail stores,...

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com . As a Software Development Manager, you’ll lead a cross-functional team to build and scale Merch Tech’s data-driven platforms that drive decision-making for hundreds of vendors. You’ll influence product, strategy, and tech direction, and collaborate with executive stakeholders in Merchandising, Supply Chain, and Brand Management. How You Will Achieve Success Build and lead a high-velocity engineering team that owns P&L outcomes. Hire and mentor younger engineers, scal...

Recruiterflow is an AI-first RecOps platform built for ambitious agencies. We offer an integrated ATS & CRM along with a host of automation features designed to optimize your RecOps. We're not just building softwarewe're transforming how recruiting agencies operate. Our platform streamlines hiring into a structured sales process, enabling agencies to close positions faster, engage top talent, and scale with ease. We've secured a spot among the top 5 players in the industry, and our next goal is breaking into the top 3 within three years. We are hiring multiple Product Consultants to assist customers in resolving technical issues related to our products and services. In this role, you will ha...

Job Summary: We are seeking an experienced and strategic Senior Manager, Customer Service to lead and enhance our customer service operations. The ideal candidate will be responsible for managing a high-performing team, improving service processes, and driving a customer-first culture. This role is crucial in delivering exceptional customer experiences that align with the company's brand and growth objectives. Key Responsibilities: Lead, mentor, and develop a team of customer service managers, supervisors, and frontline staff. Design and implement strategies to improve customer satisfaction, retention, and loyalty. Monitor and analyze key performance metrics (KPIs), including CSAT, NPS, FCR,...

Position Overview Job Title: Client Implementation (API & SaaS), AS Location: Mumbai, India Role Description About DIPL Deutsche India Pvt. Ltd. , Mumbai, a wholly owned subsidiary of Deutsche Bank, acts as a talent pool for the bank's Corporate and Investment Banking team worldwide. This team significantly contributes to Deutsche Bank's revenues and profits. As one of the leading Corporate & Investment banks globally, Deutsche Bank plays a crucial role in the global financial sector. Objective of the position The role involves onboarding Corporate Bank clients by: Implementing APIs / SaaS product end-to-end. Coordinate Client Integration / Technical client onboarding. Validating financial m...

About Mixpanel Mixpanel is an event analytics platform for builders who need answers from their data at their fingertipsno SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all. About The Support Team Mixpanel Support is a team of talented problem-solvers from diverse backgrounds. We car...

About Us Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere. Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated. The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation...

Role Overview: We are looking for detail-oriented professionals with hands-on experience in e-commerce, or operations management . In this role, you’ll help create workflows, training data, and simulations that power the benchmarking of large language models (LLMs) . Your contributions will be key to recreating real-world e-commerce scenarios , validating AI-generated outputs, and ensuring high standards of compliance, accuracy, and customer trust . What You’ll Do: Recreate catalog management workflows , including attribute enrichment, taxonomy validation, bulk updates, and compliance checks. Validate AI-generated outputs for KYC, seller verification, marketplace policies, and catalog update...

Role Overview: We are looking for detail-oriented professionals with hands-on experience in e-commerce, or operations management . In this role, you’ll help create workflows, training data, and simulations that power the benchmarking of large language models (LLMs) . Your contributions will be key to recreating real-world e-commerce scenarios , validating AI-generated outputs, and ensuring high standards of compliance, accuracy, and customer trust . What You’ll Do: Recreate catalog management workflows , including attribute enrichment, taxonomy validation, bulk updates, and compliance checks. Validate AI-generated outputs for KYC, seller verification, marketplace policies, and catalog update...

Role Overview: We are looking for detail-oriented professionals with hands-on experience in e-commerce, or operations management . In this role, you’ll help create workflows, training data, and simulations that power the benchmarking of large language models (LLMs) . Your contributions will be key to recreating real-world e-commerce scenarios , validating AI-generated outputs, and ensuring high standards of compliance, accuracy, and customer trust . What You’ll Do: Recreate catalog management workflows , including attribute enrichment, taxonomy validation, bulk updates, and compliance checks. Validate AI-generated outputs for KYC, seller verification, marketplace policies, and catalog update...

Role Overview: We are looking for detail-oriented professionals with hands-on experience in e-commerce, or operations management . In this role, you’ll help create workflows, training data, and simulations that power the benchmarking of large language models (LLMs) . Your contributions will be key to recreating real-world e-commerce scenarios , validating AI-generated outputs, and ensuring high standards of compliance, accuracy, and customer trust . What You’ll Do: Recreate catalog management workflows , including attribute enrichment, taxonomy validation, bulk updates, and compliance checks. Validate AI-generated outputs for KYC, seller verification, marketplace policies, and catalog update...

Role Overview: We are looking for detail-oriented professionals with hands-on experience in e-commerce, or operations management . In this role, you’ll help create workflows, training data, and simulations that power the benchmarking of large language models (LLMs) . Your contributions will be key to recreating real-world e-commerce scenarios , validating AI-generated outputs, and ensuring high standards of compliance, accuracy, and customer trust . What You’ll Do: Recreate catalog management workflows , including attribute enrichment, taxonomy validation, bulk updates, and compliance checks. Validate AI-generated outputs for KYC, seller verification, marketplace policies, and catalog update...