1588 Zendesk Jobs - Page 2

We’re looking for a Technical Support Engineer who can serve as the first line of defense for diagnosing, solving, and escalating technical issues faced by our customers. You’ll bridge the gap between our product and users, providing high-quality support, debugging technical problems, and ensuring a seamless user experience. You should be technically curious, customer-obsessed, and capable of solving problems across a broad tech stack. Key Responsibilities - ● Provide timely and effective technical support via email, chat, and calls ● Troubleshoot issues related to APIs, integrations, performance, and access ● Reproduce customer issues and document bugs for escalation to engineering ● Write knowledge base articles, FAQs, and documentation to reduce incoming queries ● Collaborate with engineering and product teams to resolve recurring issues ● Monitor support dashboards and meet defined SLAs and CSAT goals ● Assist in onboarding and training users where required ● Identify patterns and provide feedback for continuous product improvement Must-Have Skills - ● 1– 4 years of experience in technical/customer support or engineering roles ● Strong problem-solving and troubleshooting abilities ● Experience with support tools (e.g., Zendesk, Freshdesk, Intercom) ● Understanding of web technologies (HTTP, REST APIs, browsers) ● Comfortable with logs, CLI tools, basic database queries (SQL) ● Excellent communication and documentation skills ● Ability to empathize with users and stay calm under pressure Bonus Skills - ● Familiarity with scripting (Python, Bash, or JavaScript) ● Experience supporting SaaS platforms or B2B tech products ● Exposure to DevOps or cloud platforms (AWS, GCP, Azure) ● Understanding of CI/CD or containerized apps (Docker, Kubernetes)

Be part of a high-growth digital and customer experience consulting firm that has been recognized as one of the fastest growing companies in America by Inc. 5000 and honored in the Deloitte Technology Fast 500 North America. The Altudo Product Division (Rainmakers): Altudo Rainmakers is a hyper-focused, high-growth team within Altudo which works closely with leading Martech and digital workplace B2B SaaS decacorns and unicorns, soonicorns and disruptive startups. This division serves as an APAC, Middle East and North American partner to the likes of Asana, Similarweb, GWI, Zendesk, Salesforce, and SproutSocial, amongst others, serving over 250 customers, including some of the most recognizable brand names in each region. Altudo Rainmakers is a high-performance team that has clocked 80% YoY growth and seeks to blitz its growth in the coming year. Our culture ensures we really provide fast track growth opportunities to our top performers and provide them with entrepreneurial opportunities that contribute to their holistic development at Altudo. About Asana Asana is a work management platform that helps teams orchestrate their work, from daily tasks to strategic initiatives, so they can move faster and accomplish more with less. We’re looking for a detail-oriented, cross- functional player who can navigate the organization and advocate for customers internally. You will be committed to helping customers adopt Asana as both a technology product and a holistic approach to collaboration across their organization. You will be a consultant focused on supporting our rapidly growing enterprise and strategic customer base. You will serve as an empathetic customer advocate, problem solver, partner in change, and product expert, as well as the voice of your customers cross-functionally. As an Account executive, responsible for establishing and driving sales activities for SaaS products and services offering within a designated geography (India to be specific) by creating, cultivating and developing accounts and increasing market share. You will be expected to penetrate, and prospect named accounts for new business as well as identify new prospects. You will provide appropriate solutions for every qualified customer to drive revenue growth and add new customers. This role has an attractive base compensation & variable. Core Responsibilities: Meet and exceed monthly sales quota through all bound leads - strategically selling various propositions to new prospects in a consultative manner. Manage the entire sales cycle from prospecting, discovery, solution proposing, presentation, negotiating and closing. Work closely with the Sales Development and Marketing teams to target appropriate accounts. Develop accurate forecasts and manage sales activity in CRM. Growing revenue via prospecting, qualifying, selling and closing enterprise client accounts. Providing a consultative solutions sales process to prospects. Tracking customer information, forecasts and reports. Developing and maintaining prospect and customer list based on strategic marketing data and other Requirements 3+ years of sales experience in digital software sales. Excellent communication and presentation skills. Aggressive cold calling and ability to persuade, lead, and confidently handle objections and resolve customer objections. Documented success in selling On-Demand, SaaS (Software as a Service)solution or subscription- based product. The ideal candidate will have experience client-direct sales, and be highly successful at running consultative sales processes in large, complex prospect organizations. Strong Understanding of companies industries business processes such as HR, Marketing, Engineering, Product and Design Teams Ability to handle the C-Suite and D-Suite level conversations with a strong hold of the deal cycle. Consistent and documented track record for achieving monthly/quarterly/annual target What’s in it for you? Help brands solves critical business challenges that will have a direct impact on their P&L. Scope to present Altudo at a global events specially GTM teams. Help drive Altudo’s objective to conduct an IPO in the future A rewarding compensation plan with uncapped incentives - you win, we win Join a culture that values teamworkand supports your drive for success. Our collaborative sales environment fosters knowledge sharing and mentorship, enabling you to learn from the best in the industry. We prioritize building long-term customer relationships over quick wins. Join us in a company that values ethical sales practices and prioritizes customer satisfaction. Your hard work doesn't go unnoticed. We have a recognition programming place to celebrate your achievements and provide additional rewards for outstanding performance. Beyond sales, we believe in giving back to the community. Participate in our corporate social responsibility initiatives, allowing you to make a meaningful impact beyond your sales role. About Altudo Altudo is an award-winning customer experience consulting firm with a global presence across the US, Canada, and South America. Recognized as one of the fastest-growing companies in America by Inc. 5000 and honored in the Deloitte Technology Fast 500 North America, Altudo has cemented its position as a leader in the industry. Altudo is proud to be recognized among India’s top 50 Best Companies to Work For™ in 2022 and 2023 by the Great Place to Work® Institute. It is also certified as a great workplace for women and millennials. Over the last two decades, we have established ourselves as a leader in the customer experience space, with over fifty Fortune500 companies among our clients. We specialize in creating solutions that improve customer experience and drive revenue. Our work has earned us numerous accolades and international recognition. Our success is rooted in our people and our work culture. We provide fast-track growth opportunities to our top performers and foster entrepreneurial avenues that contribute to their holistic development at Altudo. Additionally, we have strong alliances with Sitecore (Platinum), Microsoft, BigCommerce, and Adobe. Learn more about us at https://www.altudo.co/channels

About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work. Firstbase (an AppDirect company) is building the future of IT infrastructure for distributed teams. As the way we work continues to evolve—across remote, hybrid, and in-office environments—IT teams need smarter tools to manage physical equipment at scale. We provide an end-to-end platform to automate procurement, deployment, retrieval, redeployment, and recycling of IT assets. From day-one onboarding to end-of-life recycling, Firstbase helps companies manage every stage of the hardware lifecycle with speed, visibility, and control. Now part of AppDirect, a global leader in subscription commerce, we’re backed by the scale, reach, and support of a platform serving millions of users worldwide. We are a fully remote team, operating globally across North America, Europe, and Asia, and we pride ourselves on delivering world-class operations through a remote-first approach. About You Our customers are asking us to solve the most difficult challenges behind supporting remote work; making sure remote workers are set up to be successful in their chosen space. Our Customer Experience team is the group that not only guides them on their journey, but is also their most trusted resource along the way. This team breaks through barriers and works to deliver the best customer experience possible, because it is what we would want for ourselves. We aim to take the burden of logistics off of our users across the world, while making them excited to have partnered with Firstbase. We are seeking a Customer Experience Associate to work ET and/or CT time zones to assist our customers with optimizing their experience with Firstbase. We are looking for someone who demonstrates empathy, organizational skills, as well as problem solving abilities, to assist us in the remote work revolution. What You'll Do And How You'll Have An Impact Respond to and resolve customer queries and other inbound/outbound requests in a thoughtful, timely and accurate way - via email. Act as a process and product expert, being able to quickly and accurately consult users on best practices and how Firstbase operates. Create and maintain customer-facing FAQs, videos, and other support materials in our Help Center. Strive to empower customers to help themselves. Collect and share user suggestions, as well as pain points, directly with the rest of the company (particularly our Product and Operations teams). Identify areas of operational improvement within the CX team as well as the overall organization. Feel and be empowered to make those improvements. What We're Looking For BA/BS degree or similar university education. 2-4 years experience as a Customer Support Specialist in e-commerce, B2B, logistics, SaaS, Direct-to-consumer role and/or in digitally native brands. Ability to work quickly and independently with excellent time management skills. Excellent written and verbal communication skills that can be tailored to a broad range of requesters, plus innate follow-up skills. Experience using Zendesk, Jira and/or other help desk software and remote support tools. Ability to adapt to new tools and technologies. At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

***Remote Opportunity*** Please apply for One way Video Interview at the below Link https://extuent.net//Create_Profile?id=156 Job Summary We are seeking a detail-oriented and service-focused Sage Intacct Support Analyst to provide daily support to users of the Sage Intacct accounting platform. You will serve as the first line of defense in resolving user issues, assisting with troubleshooting, and ensuring smooth day-to-day operations of the ERP system. Job Description Responsibilities: Provide first-level support for Sage Intacct users (finance, accounting, operations). Troubleshoot system issues, user errors, and transactional problems. Log and manage support tickets using a helpdesk or ticketing tool. Work with internal teams or Sage support for escalation if needed. Assist with report generation, data imports/exports, and minor configurations. Train new users on best practices and system navigation. Maintain SOPs and documentation for repeat issues and common tasks. Qualifications: 2+ years of experience supporting Sage Intacct or other ERP systems. Strong understanding of accounting processes (GL, AR, AP, etc.). Excellent problem-solving and communication skills. Comfortable with Excel, CSV data handling, and basic system configuration. Experience with helpdesk systems (like Zendesk, Freshdesk, Jira, etc.) is a plus. Ideal Candidate: Has supported finance/accounting users previously. Knows how to troubleshoot system issues and escalate appropriately. Patient, thorough, and responsive in user communications. ***Remote Opportunity*** Please apply for One way Video Interview at the below Link https://extuent.net//Create_Profile?id=156 Salary: 12LPA to 18LPA

About Aeris: For more than three decades, Aeris has been a trusted cellular IoT leader enabling the biggest IoT programs and opportunities across Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Our IoT technology expertise serves a global ecosystem of 7,000 enterprise customers and 30 mobile network operator partners, and 80 million IoT devices across the world. Aeris powers today’s connected smart world with innovative technologies and borderless connectivity that simplify management, enhance security, optimize performance, and drive growth. Built from the ground up for IoT and road-tested at scale, Aeris IoT Services are based on the broadest technology stack in the industry, spanning connectivity up to vertical solutions. As veterans of the industry, we know that implementing an IoT solution can be complex, and we pride ourselves on making it simpler. Our company is in an enviable spot. We’re profitable, and both our bottom line and our global reach are growing rapidly. We’re playing in an exploding market where technology evolves daily and new IoT solutions and platforms are being created at a fast pace. A few things to know about us: We put our customers first . When making decisions, we always seek to do what is right for our customer first, our company second, our teams third, and individual selves last We do things differently. As a pioneer in a highly competitive industry that is poised to reshape every sector of the global economy, we cannot fall back on old models. Rather, we must chart our own path and strive to out-innovate, out-learn, out-maneuver and out-pace the competition on the way We walk the walk on diversity. We’re a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and more – and that’s by design. We see diverse perspectives as a core competitive advantage Integrity is essential. We believe in doing things well – and doing them right. Integrity is a core value here: you’ll see it embodied in our staff, our management approach and growing social impact work (we have a VP devoted to it). You’ll also see it embodied in the way we manage people and our HR issues: we expect employees and managers to deal with issues directly, immediately and with the utmost respect for each other and for the Company We are owners. Strong managers enable and empower their teams to figure out how to solve problems. You will be no exception, and will have the ownership, accountability and autonomy needed to be truly creative Title: IOT (Sr Engineer/Assistant Manager - Technical Support) Noida - Full Time Experience – 10+ years Job Description What You’ll Be Responsible For: Troubleshooting technical issues directly with customers with various technical skill levels Diagnosing and repairing faults Engaging with customers directly to quickly get to the root of their problem Taking a customer through a series of actions to resolve a problem Provide support in the form of procedural documentation Managing multiple cases at one time Showing a passion for continued learning, staying abreast of new technology and techniques Manage your own workload by accurately gauging timelines and meeting deadlines Work across teams and communicate with leadership, product owners, and other technologists What You Bring: Degree in Computer Science or Information Technology or Telecommunications and 10+ years of IT helpdesk, technical engineering support and customer service experience within a high traffic environment Experience in Core network/Paco operation will be preferred. Certification in Microsoft, Linux, Network Plus or Cisco is advantageous Experience with network monitoring software, IP network and applications to read logs (Wireshark) Experience with running trace logs for telecom troubleshooting Experience with Salesforce, Zendesk or ticket tracking best practice Knowledge of GSM Network / WCDMA network / 3G/LTE network/ service applications characteristics and capabilities is preferable but not mandatory. Good written and verbal communication in English Good verbal communication and average written communication skills in Mandarin language is must. Consistent attention to detail High level of commitment Team Player Customer focus approach and sense of urgency Aeris may conduct background checks to verify the information provided in your application and assess your suitability for the role. The scope and type of checks will comply with the applicable laws and regulations of the country where the position is based. Additional detail will be provided via the formal application process. Aeris walks the walk on diversity. We’re a brilliant mix of varying ethnicities, religions, cultures, sexual orientations, gender identities, ages and professional/personal/military experiences – and that’s by design. Diverse perspectives are essential to our culture, innovative process and competitive edge. Aeris is proud to be an equal opportunity employer.

As a Lead in contact centre operations at Cortex, you will be responsible for managing the day-to-day operations of our contact centre in Chennai (WFO) during the 12:30pm - 9:30 pm shift. With 8-10 years of experience, we are looking for someone who has a strong background in Zendesk or similar platforms, proficient in customer service data analysis, and proven experience in leading a team. Your role will involve supervising agents to ensure KPIs and SLAs are met, handling escalated complaints, and providing effective resolutions. You will be tasked with developing strategies to enhance productivity, quality, and customer satisfaction. Additionally, you will gather and translate business requirements into reports or system configurations, as well as build and maintain dashboards, reports, and documentations. To excel in this role, you should be skilled in dashboard and report creation using Excel or MS Office, have experience with process mapping and optimization, possess strong communication skills, and be familiar with agile tools like JIRA or confluence, scrum, and SAFe. Understanding contact centre KPIs such as FRT, CSAT, AHT, and resolution Rate is essential for success in this position. If you meet these qualifications and are ready to take on this exciting opportunity, apply now by clicking the "Easy apply" option and uploading your updated resume. For any further queries, feel free to reach out to Aishwarya.K, Business HR - Day recruitment, at +91 7358049679. Join us at Cortex Consultants LLC (US) | Cortex Consulting Pvt Ltd (India) | Tcell (Canada) and be part of a dynamic team across the US, India, and Canada. Remember, "The secret of getting ahead is getting started.",

Purpose of Role: The Content Specialist is responsible for developing, managing, and optimizing content for training, knowledge bases, customer interactions, and internal communications. Accountability & Responsibilities of Role: Content Development: Create engaging and effective training materials, such as manuals, e-learning modules, videos, scripts, FAQs, and knowledge base articles. Content Management: Organize and maintain a repository of training resources, ensuring they are up-to-date and easily accessible. Collaboration: Work closely with trainers and Quality and Operations Teams to identify training needs and develop content that addresses skill gaps. Quality Assurance: Review and edit training materials for accuracy, clarity, and consistency with the company&aposs brand and standards. Data Analysis: Evaluate the effectiveness of training content by analyzing feedback, employee performance metrics, and other relevant data. Technology Integration: Utilize learning management systems (LMS) and other tools to deliver and track training programs. Continuous Improvement: Stay updated on industry trends and best practices to enhance the quality and relevance of training content. Position Requirement: Bachelors degree in communications, English, Journalism, Business, or related field. 2+ years of experience in content creation or technical writing, knowledge management, or instructional design, preferably in a BPO or customer service environment. Strong writing and editing skills. Analytical thinking and high attention to detail. Proficiency in Microsoft Office and content management tools (e.g., KnowMax, Zendesk, Confluence, SharePoint). Knowledge of contact center Operations processes is a plus. Why Join Us Career Growth: Opportunities for professional development and career advancement. Collaborative Culture : Work with a diverse and talented team. Innovative Environment : Be part of a team that values innovation and excellence. Show more Show less

Type : Full Time Location : Noida Job Summary: The L2 IT Support Engineer is responsible for handling escalated technical support incidents that cannot be resolved by L1 support. This role involves deeper troubleshooting of hardware, software, network, and server issues, supporting business-critical applications, and ensuring timely resolution of problems. The L2 engineer also collaborates with L3 teams and may contribute to infrastructure maintenance, system upgrades, and process improvements. Key Responsibilities: Handle escalated support requests from L1, ensuring timely resolution within SLAs. Troubleshoot intermediate to complex issues involving desktops, laptops, operating systems, printers, and mobile devices. Administer and support Active Directory, DNS, DHCP, Group Policies, and user account management. Provide support for enterprise applications (e.g., Outlook, Office 365, collaboration tools, antivirus systems). Perform installation, configuration, and maintenance of hardware and software systems. Manage remote and on-site support for end-users across locations. Monitor system performance and assist with proactive maintenance activities. Collaborate with L3 teams for unresolved issues or infrastructure-related tasks. Maintain accurate documentation of issues, solutions, asset inventory, and configurations. Create and maintain technical documentation, SOPs, and knowledge base articles. Assist in software patching, security updates, and compliance activities. Participate in IT projects including migrations, deployments, and audits. Train and mentor L1 support staff when needed. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. 3-5 years of experience in IT support or infrastructure roles. Strong understanding of Windows OS (client and server editions), Office 365, and AD. Good knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs). Familiarity with endpoint security tools and system backup solutions. Experience with remote desktop tools (RDP, TeamViewer, AnyDesk, etc.). Proficiency with ticketing tools such as ServiceNow, JIRA, Freshservice, or Zendesk. Strong problem-solving skills and ability to work under pressure. Excellent communication and documentation skills. Preferred Qualifications (Nice to Have): Microsoft Certifications (MCP, MCSA, or equivalent) ITIL v3/v4 Foundation Certification Exposure to virtualization platforms (VMware, Hyper-V) Basic PowerShell scripting knowledge Experience with cloud platforms like Microsoft Azure or AWS Familiarity with monitoring tools (e.g., SolarWinds, PRTG) Show more Show less

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io. About The Role As the Director of Customer Support, you will be responsible for defining and executing the global support strategy. You will lead a growing team of support professionals and build a high-performing function that consistently exceeds service level expectations. This role requires a strong operational leader with a SaaS mindset, experience supporting B2B enterprise customers, and a track record of delivering high CSAT/SLA while scaling for growth. What Youll Be Doing Define the vision, goals, and roadmap for the global support function. Lead and scale a distributed team of support managers, leads, and agents. Set and track key performance metrics (CSAT, NPS, SLA, FRT, TTR, etc.). Ensure a consistent, high-quality customer support experience across channels (email, chat, in-app, voice). Champion the voice of the customer within the organization and influence product and engineering roadmaps through feedback loops. Establish scalable support processes, workflows, and knowledge management practices. Optimize use of support tools such as Zendesk, Intercom, Salesforce, or similar platforms. Leverage automation, AI, and self-service to improve responsiveness and reduce ticket volume. Partner with Customer Success, Product, Engineering, and Sales to resolve complex issues and proactively support account health. Work closely with Product and QA teams to escalate and track bugs, enhancements, and release readiness. Attract, hire, and develop top talent; create a culture of accountability, empathy, and growth. Design onboarding and training programs to enhance product knowledge and support delivery. What Were Looking For Education Bachelor&aposs degree in Business, Technology, or related field. MBA is a plus. Experience 20+ years of experience in customer support/customer success, with 5+ years in leadership roles. Proven experience leading SaaS support operations at scale (ideally for B2B, enterprise-grade products). Deep understanding of SaaS metrics, customer lifecycle, and escalation management. Experience with support tools and platforms (e.g., Zendesk, Salesforce Service Cloud, Intercom, Jira). Analytical mindset with a strong focus on KPIs, reporting, and operational improvement. Experience with ticketing systems and CRM platforms (e.g., Zendesk, Salesforce Service Cloud, Intercom, Jira). Track record of building collaborative teams and mentoring future leaders. Knowledge, Skills & Ability Deep understanding of SaaS business models and the end-to-end customer lifecycle, including onboarding, support, renewals, and expansions. Expertise in customer support operations, KPIs (CSAT, NPS, SLA, FRT, TTR), and support analytics. Familiarity with AI-powered support tools, automation, chatbots, and self-service platforms (e.g., knowledge bases, community forums). Ability to lead and inspire high-performing global support teams, with a strong focus on coaching, development, and accountability. Exceptional communication and interpersonal skills to collaborate across Product, Engineering, and Customer Success teams. Ability to analyze data to uncover trends, proactively resolve root causes, and drive continuous improvement. Capable of maintaining poise under pressure, handling critical escalations, and managing executive-level relationships. Strong problem-solving and decision-making skills, especially in ambiguous or rapidly changing environments. Proven ability to manage remote, cross-cultural teams and operate effectively in a virtual-first workplace. Why Join Us Impact-Driven Work: Build innovative solutions that redefine strategic response management. Collaborative Environment: Work with a passionate team of technologists, designers, and product leaders. Career Growth: Be part of a company that values learning and professional development. Competitive Benefits: We offer comprehensive compensation and benefits to support our employees. Trusted by Industry Leaders: Be part of a product that is trusted by world-leading organizations. Cutting-Edge Technology: Work on AI-driven solutions, cloud-native architectures, and large-scale data processing. Diverse and Inclusive Workplace: Collaborate with a global team that values different perspectives and ideas. Show more Show less

Why project44 At project44, we believe in better. We challenge the status quo because we know a better supply chain isnt just possibleits essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement , were redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. If youre driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team we should talk. About the Role: We are seeking a Sr. Staff Content Strategist to join our Product Design team. This role is pivotal in driving user adoption and engagement through clear, compelling, and educational content across the entire product experience. You will own the end-to-end content strategyfrom release notes and in-product tutorials to help center documentation and video walkthroughs. Youll collaborate closely with Product, Engineering, Design, and Marketing to ensure our users are informed, empowered, and successful. As a Sr. Staff Content Startegist , you are not just a writeryou are a strategic communicator who understands how to deliver the right message, in the right format, at the right time. You thrive in a fast-paced environment and are passionate about simplifying complex concepts for diverse audiences. Responsibilities: Own the creation and maintenance of all user-facing content including: Product documentation Release notes In-product tooltips and onboarding flows Video tutorials and walkthroughs Help center articles and FAQs Collaborate with Product Managers, Engineers, Designers, and Customer Success to understand new features and translate them into user-friendly content. Develop and execute a content strategy that supports user adoption, onboarding, and self-service. Conduct regular audits of the Knowledge Base and in-product content to ensure accuracy, consistency, and relevance. Analyze content performance and user feedback to continuously improve clarity, engagement, and effectiveness. Partner with Marketing to align product messaging across channels and ensure consistency in tone and terminology. Contribute to the administration and optimization of our content management and delivery tools (e.g., CMS, video platforms, analytics tools). Advocate for content best practices and user-centered communication across the organization. Qualifications: 8+ years of experience in content strategy, technical writing, instructional design, or a related fieldpreferably in a SaaS environment. Proven ability to create content that drives user engagement and product adoption. Strong portfolio showcasing a range of content types (e.g., documentation, videos, in-app messaging, tutorials). Experience writing for multiple audiences including end users, developers, and internal stakeholders. Familiarity with public APIs, SDKs, and developer documentation is a plus. Comfortable working with analytics tools to measure content effectiveness. Experience leveraging AI tools (e.g., generative AI, content automation, or AI-enhanced writing assistants) to streamline content creation, improve scalability, and enhance user experience. Self-starter with excellent project management skills and the ability to manage multiple priorities. Experience with tools such as Confluence, Zendesk, MadCap Flare, Camtasia, or similar platforms. Knowledge of the logistics or supply chain industry is a plus. Diversity & Inclusion At project44, we&aposre designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. Were focused on creating a company where all team members can bring their authentic selves to work every day. Were building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture. project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, wed love to review your application! Show more Show less

🚀 We're Hiring: Zendesk Implementation Specialist 📍 Location: Hyderabad 🕒 Experience: 3+ years Are you passionate about optimizing service workflows and driving seamless user experiences through Zendesk? We're looking for a Zendesk Implementation Specialist to lead end-to-end configuration, deployment, and integration of Zendesk across HR, IT, and support teams. Key Responsibilities: 🔹 Collaborate with HR, IT, and stakeholders to gather requirements and design tailored Zendesk workflows 🔹 Lead configuration and rollout of Zendesk modules – Support, Guide, Chat, Talk, and more 🔹 Build custom ticket forms, triggers, automations, macros, SLAs, and views 🔹 Implement multi-tier workflows for onboarding, offboarding, payroll, IT provisioning, etc. 🔹 Integrate Zendesk with enterprise platforms like Workday, UKG Pro, AD, Slack, and Teams 🔹 Structure knowledge base and Help Center content 🔹 Manage user roles, permissions, and branding 🔹 Conduct UAT, provide training, and support go-live/post-launch activities What We’re Looking For: ✅ 3+ years of hands-on Zendesk implementation experience ✅ Strong grasp of Zendesk tools: triggers, automations, macros, SLAs, etc. ✅ Experience integrating with systems via REST APIs or tools like Workato, Boomi, MuleSoft ✅ Familiarity with HRIS platforms (Workday, UKG Pro, SAP SuccessFactors) is a plus ✅ Excellent stakeholder and communication skills ✅ Zendesk certifications are preferred If you're ready to make a real impact with your Zendesk expertise, we’d love to connect! 💼

We're hiring: Client Support Associate – Vadodara location. What We Offer: Transportation allowance Canteen Subsidy Night Shift allowance as per process Schedule Attendance Bonus Health Insurance Tuition Reimbursement Incentive components campaign wise Work Life Balance Initiatives Rewards & Recognition Internal movement through IJP What You’ll Be Doing: Act as the primary point of contact for client inquiries related to product features, functionality, and troubleshooting Respond to support requests via email tickets and phone calls Conduct live training sessions and assist with product reconfiguration as needed Coordinate delivery of various support services, including data migrations and system updates Troubleshoot technical issues and collaborate with internal teams to provide effective resolutions Ensure a smooth and satisfying client experience through proactive communication and problem-solving Work closely with Product, Development, and Onboarding teams to support continuous improvement in customer service delivery Gather client feedback and share insights to help optimize our support processes and product offerings What We Expect You To Have: 1–3 years of experience in a technical support role Experience in a SaaS environment highly preferred Comfortable working Pacific Time Zone hours Familiarity with helpdesk ticketing systems (ZenDesk is a plus) Strong troubleshooting and analytical skills Excellent written and verbal communication Collaborative mindset with internal and external stakeholders High energy, professional attitude, and the ability to work independently Basic knowledge of Excel fundamentals; Accounting or Audit knowledge is a plus Eagerness to learn, grow, and adapt in a fast-paced tech environment Ready to make a difference by helping customers succeed? Apply now and be part of a team that values innovation, service excellence, and continuous learning.

Job Description/Guideline Position Title: Assistant Manager – Operations & Customer Success Office/Department: Operations Position Reports To / Supervisor: Director of Operations Job Description: The Assistant Manager – Operations & Customer Success will be supporting both the execution of daily operations and the delivery of high-quality customer service experiences. This role requires strong leadership, attention to detail and a deep sense of ownership, analytical rigor and stakeholder management. The ideal candidate will drive process efficiency, ensure smooth coordination between internal teams and external partners, and proactively and reactively resolve both operational and customer-related issues. Duties/Responsibilities: · Lead and support Operations & Customer Service supervisors to ensure seamless execution. · Proactively monitor supplier performance and work with cross-functional teams to improve supplier quality · Resolve escalations from clients, suppliers, and customers with urgency and empathy. · Collaborate with clients, suppliers, and internal teams to strengthen relationships and streamline operations. · Propose tech improvements to enhance efficiency and service quality. · Manage onboarding for new clients and ensure a high-quality transition. · Track key KPIs like incident rate, response time, and satisfaction scores, deep-dive into root cause and program manage action plans with clear owners and timelines · Independently complete data analysis and report on trends, performance, and areas for improvement. · Champion process improvements and help build a customer-first culture Required Skills/Abilities: · Excellent verbal and written communication skills, including active listening. · Strong problem-solving abilities with a solution-oriented and entrepreneurial mindset. · Ability to multitask, prioritize, and perform effectively in a fast-paced, dynamic environment. · Proficiency in Microsoft Office Suite (mandatory) and ability to quickly adapt to new software tools. · Familiarity with CRM systems such as Salesforce or Zendesk is a plus. · Quick learner with the ability to grasp knowledge of specific products, services, or customer segments. · Knowledge of transportation, logistics, or supply chain operations is advantageous. Essential Qualifications: · Bachelor’s degree required; MBA preferred. · 8+ years of combined experience in Operations, Customer Success, or Travel/Logistics · 5+ years of experience in a B2B or startup environment. · Strong customer-focused mindset with a passion for delivering exceptional service. · Excellent interpersonal skills and a collaborative team player. · Adaptable and able to perform well under pressure. · Strong with Excel and other data analysis tools and ability to independently deep-dive into data Preferred Qualifications: · Bachelor's degree in Business Administration, Logistics, Transportation or a related field. · Experience in the hospitality or Transfers industry Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. The abovementioned responsibilities are intended to provide guidelines and directions for your specific role within KOI. Kindly note, that as the needs of the organization develop / change, it may be necessary to modify or amend the responsibilities listed. Salary: AED 27,000 – AED 30,000 per month (based on experience and fit)

Key Responsibilities: ● Serve as the first point of contact for all technical queries from internal teams. ● Resolve technical issues effectively and within defined SLA/TAT. ● Log, track, and manage issues via the company's ticket management system (e.g., Freshdesk, Zendesk, Jira, or similar). ● Provide timely status updates to users regarding open issues and resolutions. ● Collaborate with development, QA, and operations teams for complex issue resolution. ● Conduct basic root cause analysis and escalate issues to appropriate departments if required. ● Maintain documentation of common issues and resolutions for building a robust knowledge base. ● Suggest process improvements for ticket resolution efficiency and user satisfaction. ● Participate in regular team meetings and technical discussions to stay updated with system changes and new features. ● Provide basic testing support using tools like Selenium, Python scripts, or others if required. ● Train and guide users on minor technical troubleshooting when needed. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Provident Fund Shift: Day shift Work Days: Monday to Friday

Location : Jaipur Experience : 12–18 years Department : Service Delivery & Support Employment Type : Full-Time Position Summary We are seeking a dynamic and technically proficient Support Head to lead our Application Support & Maintenance function. The ideal candidate will take full ownership of the support ecosystem across multiple projects and clients, ensuring industry-best practices in L1, L2, and L3 support, strong process discipline, automation, proactive monitoring, SLA adherence, and consistent client satisfaction. The role demands hands-on experience across the application stack (frontend, backend, cloud, DevOps) and a demonstrated ability to lead cross-functional coordination —including collaboration with internal departments, external vendors, and client teams to proactively resolve dependencies and deliver seamless support. Key Responsibilities 🔧 Support Operations & Process Setup Define, implement, and institutionalize support processes across L1, L2, and L3 tiers , aligned with ITIL and global best practices. Establish escalation workflows, SOPs, and runbooks for incident management, RCA, change requests, and knowledge base protocols. Ensure coordination with internal departments (e.g., development, infrastructure, QA) and external vendors to resolve cross-functional dependencies swiftly and proactively. 🚀 Automation & Proactive Monitoring Deploy application health monitoring tools and alert systems to ensure early detection and resolution before end-user impact. Identify repetitive issues and drive automation and permanent fixes with support from DevOps and engineering teams. Collaborate on CI/CD pipelines, environment management, and rollback strategies for live application health assurance. 📊 SLA Compliance & Governance Define and monitor SLAs for response and resolution , maintain tight control over ticket volumes, and regularly audit ticket quality. Actively track open/aging/backlogged tickets and ensure timely escalations and closures with complete RCA documentation. Work closely with other teams and vendor partners to ensure dependencies are addressed without delay, minimizing service interruptions. 📈 Client Communication & Cross-Stakeholder Management Serve as the primary escalation point for clients , driving resolution of issues with clear communication and ownership. Lead weekly/monthly/quarterly review meetings with stakeholders to present dashboards, RCA trends, SLA adherence, and improvement actions. Build strong relationships with client-side IT, infrastructure, and partner teams to enable seamless coordination across all dependencies and touchpoints . 🛠 Tools & Platform Management Administer and optimize use of tools like Zendesk, ServiceNow, Jira, Freshdesk , etc., ensuring structured lifecycle tracking and knowledge management. Maintain proper and updated documentation including SOPs, ticket histories, known issue databases, and escalation logs. 👥 Team Leadership & Development Lead and mentor a team of support engineers across L1, L2, and L3, promoting a culture of ownership, responsiveness, and excellence. Evaluate performance through defined KPIs, promote continuous learning, and ensure role clarity within the support organization. Technical Skill Requirements Strong technical foundation in: Frontend : Angular, React, HTML/CSS Backend : Node.js, .NET, Java DevOps & Infra : CI/CD, Git, Docker, Jenkins Cloud Platforms : AWS (EC2, RDS, CloudWatch, S3), Azure or similar Hands-on experience in ITSM tools like Zendesk, ServiceNow, Jira Service Management . Understanding of release cycles, incident management, monitoring tools, and infrastructure dependencies. Candidate Profile 12–18 years of experience with 5+ years in leading enterprise-level application support functions . Demonstrated ability to drive cross-functional collaboration and manage multi-vendor support environments . Excellent communication and stakeholder management skills with a client-centric approach. Strong analytical mindset with a focus on RCA, automation, and proactive service delivery. Certifications in ITIL, AWS, or DevOps are a plus. What We Offer A leadership position with complete ownership and decision-making authority. Exposure to complex, enterprise-grade applications across industries. An environment focused on delivery excellence, innovation, and long-term career growth. Opportunity to institutionalize a scalable and future-ready support function .

About Us: Faddom is experiencing rapid growth, having expanded 3X over the past 12 months—and this is just the beginning. Operating in the IT Operations and Cyber market, our cutting-edge technology and platform have already generated significant revenue and traction with customers worldwide. The Role: Technical Solutions Engineer : We are seeking a Technical Solutions Engineer to join our Technical Services Department. This role is ideal for someone passionate about helping customers, solving technical issues, and enabling successful evaluations of our product during the sales process. You'll be at the forefront of our customer interactions, ensuring every user gets the assistance and guidance they need—from initial contact to successful onboarding. Key Responsibilities: Act as the point of contact for incoming technical support tickets—identify, troubleshoot, and resolve technical issues or escalate when needed. Maintain our support ticketing system, ensuring timely responses and follow-ups that meet our service-level expectations. Support the presales process by helping to manage POC's and technical deployment sessions with the sales team and answering technical questions from prospects during Zoom calls. Collaborate closely with the product, sales, and R&D teams. Deliver a consistent and friendly customer experience through email and Zoom calls. Qualifications: 5+ years of experience in technical support, IT helpdesk, or customer support role: Preferably in a SaaS or B2B environment. 3+ years of hands-on experience with network infrastructure (troubleshooting routers, switches, firewalls) and hypervisors (deploying VMware, Hyper-V, etc.) – Mandatory. Experience working with Linux-based and Windows-based systems. Working with cloud platforms (AWS, Azure, GCP) is a strong plus. Experience working with ticketing systems (e.g., Zendesk, Intercom, or Jira)- Mandatory Strong troubleshooting and analytical technical skills. More about the position: Professional proficiency in English (written and oral) Full-time position. This position is remote. Mostly USA EST working hours with flexibility. Passion for working in a dynamic, customer-facing environment. Why Join Us? Opportunity to be part of a rapidly growing company with global reach. Work in a supportive, team-oriented environment. How to Apply: Qualified candidates will be invited for a Zoom interview.

#Sinch is a global leader in the growing market for Communication Platforms as a Service (Cpaas) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. We reach every phone on earth. From the lifechanging to the Messaging, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact on how billions of people engage with their favorite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale! More than 150,000 businesses, including many of the world's largest companies and mobile operators, use Sinch's advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 55 different countries. Our APIs and platform deal with over 150 billion engagements annually. Sinch, 2nd largest Cpaas and messaging provider in the world is looking for a Senior Executive - Technical Support for Noida (India) location. Overview We are looking for a dynamic and customer-focused professional to join our team. This role is responsible for guiding new customers through the onboarding journey, ensuring a smooth activation process, providing product training, and serving as the primary point of contact during the initial phases of adoption. Requirements Customer On-Boarding and Activation with educational content and training: To ensure to be in sync with client and the internal Team to complete the onboarding process within the defined TAT Demonstration session: Being equipped with strong writing and communication abilities Provide regular updates to the all-stake holders, knowing and addressing customer requirements will be an important aspect of the measurement Regular check on process hygiene and latest updates or amendments Single point of contact who can address technical queries and suggest best practices of the service Work closely with internal team to understand and close issues/cases/requirements Familiarity with customer support tools, such as Zendesk, JIRA, or Salesforce Customer Centric Approach: Fair knowledge about the basic hygiene practices followed for Customer Support Configuration Management, daily reporting, Maintain and update all relevant documents Key Qualifications Bachelor's degree in CS, IT, or related field. 2-4 years in CPaaS operations or account management. Strong communication and interpersonal skills. Teamwork skills with a problem-solving attitude. Expertise in Ms. Office and other related tools for task management Benefits Private Health Insurance coverage, Accidental Coverage, Optional Parental Health Coverage Flexible and supportive working environment Paid Time Off, Maternity, Paternity Leave, Wellbeing Programs Subsidized Meal Training & Development Internal Mobility Competitive salary and Allowances Highly engaged, collaborative, and transparent work culture Constant skill upgradation by learning and career advancement opportunities in a high-growth environment Annual health checkup. Global Mobility Program/Opportunities. Engaging Rewards & Recognition programs

🌐 We're Hiring: Digital Strategy Manager – Call Center 📍 Location: Thane 🕒 Experience: Minimum 5 Years 💼 Industry: Customer Service | Digital Transformation 📝 Employment Type: Full-Time Experience in debt collection process mandatory. Are you passionate about using digital innovation to transform customer experiences? We're looking for a Digital Strategy Manager to lead digital initiatives within our call center operations — blending tech, data, and strategy to deliver seamless, efficient, and scalable customer engagement. 🔍 What You’ll Do: Develop and drive digital strategies aligned with business goals Manage and optimize digital channels: chat, email, web, self-service Use data & analytics to boost efficiency and customer satisfaction Lead the integration of AI, automation & emerging technologies Collaborate cross-functionally with CX, IT, and Ops teams Track KPIs and report impact of digital initiatives ✅ What You Bring: 5+ years in digital strategy, digital operations, or customer experience Strong knowledge of call center tools, platforms, and KPIs Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms Excellent communication, leadership, and problem-solving skills Ability to adapt quickly to evolving tech and customer trends 🎯 Preferred: Background in B2C/B2B customer service environments Certifications in Digital Marketing, Agile, or CX tools Ready to drive the digital transformation of customer service? Apply now or share your profile at saloni@digifocal.in or 9819326207.

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io. About the Role As the Director of Customer Support, you will be responsible for defining and executing the global support strategy. You will lead a growing team of support professionals and build a high-performing function that consistently exceeds service level expectations. This role requires a strong operational leader with a SaaS mindset, experience supporting B2B enterprise customers, and a track record of delivering high CSAT/SLA while scaling for growth. What You’ll Be Doing Define the vision, goals, and roadmap for the global support function. Lead and scale a distributed team of support managers, leads, and agents. Set and track key performance metrics (CSAT, NPS, SLA, FRT, TTR, etc.). Ensure a consistent, high-quality customer support experience across channels (email, chat, in-app, voice). Champion the voice of the customer within the organization and influence product and engineering roadmaps through feedback loops. Establish scalable support processes, workflows, and knowledge management practices. Optimize use of support tools such as Zendesk, Intercom, Salesforce, or similar platforms. Leverage automation, AI, and self-service to improve responsiveness and reduce ticket volume. Partner with Customer Success, Product, Engineering, and Sales to resolve complex issues and proactively support account health. Work closely with Product and QA teams to escalate and track bugs, enhancements, and release readiness. Attract, hire, and develop top talent; create a culture of accountability, empathy, and growth. Design onboarding and training programs to enhance product knowledge and support delivery. What We’re Looking For Education Bachelor's degree in Business, Technology, or related field. MBA is a plus. Experience 20+ years of experience in customer support/customer success, with 5+ years in leadership roles. Proven experience leading SaaS support operations at scale (ideally for B2B, enterprise-grade products). Deep understanding of SaaS metrics, customer lifecycle, and escalation management. Experience with support tools and platforms (e.g., Zendesk, Salesforce Service Cloud, Intercom, Jira). Analytical mindset with a strong focus on KPIs, reporting, and operational improvement. Experience with ticketing systems and CRM platforms (e.g., Zendesk, Salesforce Service Cloud, Intercom, Jira). Track record of building collaborative teams and mentoring future leaders. Knowledge, Skills & Ability Deep understanding of SaaS business models and the end-to-end customer lifecycle, including onboarding, support, renewals, and expansions. Expertise in customer support operations, KPIs (CSAT, NPS, SLA, FRT, TTR), and support analytics. Familiarity with AI-powered support tools, automation, chatbots, and self-service platforms (e.g., knowledge bases, community forums). Ability to lead and inspire high-performing global support teams, with a strong focus on coaching, development, and accountability. Exceptional communication and interpersonal skills to collaborate across Product, Engineering, and Customer Success teams. Ability to analyze data to uncover trends, proactively resolve root causes, and drive continuous improvement. Capable of maintaining poise under pressure, handling critical escalations, and managing executive-level relationships. Strong problem-solving and decision-making skills, especially in ambiguous or rapidly changing environments. Proven ability to manage remote, cross-cultural teams and operate effectively in a virtual-first workplace. Why Join Us? Impact-Driven Work: Build innovative solutions that redefine strategic response management. Collaborative Environment: Work with a passionate team of technologists, designers, and product leaders. Career Growth: Be part of a company that values learning and professional development. Competitive Benefits: We offer comprehensive compensation and benefits to support our employees. Trusted by Industry Leaders: Be part of a product that is trusted by world-leading organizations. Cutting-Edge Technology: Work on AI-driven solutions, cloud-native architectures, and large-scale data processing. Diverse and Inclusive Workplace: Collaborate with a global team that values different perspectives and ideas.

Job Title: Job Title: Remote/Service Desk Engineer Location: Greater Noida Experience Required: Minimum 1.5 Years Qualification: Graduate or Technical Diploma (Polytechnic) Package : 3.24LPA (21.4K in hand) Communication : Excellent Job Summary: We are looking for a skilled and customer-focused Remote/Service Desk Engineer with at least 1+ years of hands-on experience in IT support. The ideal candidate will have strong troubleshooting skills, good communication abilities, and a proactive approach to resolving technical issues remotely or onsite. Key Responsibilities: Provide remote technical support for desktops, laptops, and IT peripherals. Troubleshoot hardware and software issues, including Windows OS, MS Office, and Outlook. Manage and respond to service requests via a ticketing tool (e.g., ServiceNow, Zendesk, or similar). Ensure timely resolution of technical issues while maintaining high customer satisfaction. Perform installation, configuration, and support of end-user devices. Maintain accurate documentation of issues and solutions. Escalate unresolved issues to higher-level support teams as needed. Required Skills: Good knowledge of desktop/laptop troubleshooting. Proficiency with ticketing tools and email clients like Outlook . Basic understanding of networking and remote access tools. Good verbal and written communication skills . Ability to work independently and under pressure. Customer-oriented mindset with a focus on timely issue resolution. Qualifications: Graduate (Any Stream) or Diploma in Computer Science / IT / Electronics (Polytechnic) Minimum 1 years of relevant experience in desktop support, service desk, or remote IT support roles Contact details: Suman Sharma hrdhelpdesk1@raspl.com

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.  We are looking for a dynamic Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions. What you'll be doing Work closely with the Go-To-Market Operations teams and lead requirements gathering, solution design, and implementation of major projects on the Salesforce platform and other related SaaS systems Manage a project portfolio with a focus on launching new products and developing new solutions for our sales organization Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company Use a combination of standard functionality and custom development to solve business problems Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners In addition to Salesforce, you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack! Work with Workato as a middleware between systems What you bring to the role Must have: Bachelor’s degree or equivalent work experience and 2-4 years Salesforce experience. Salesforce Administrator Certification (ADM 201). Salesforce Advanced Administrator, Platform Builder, Salesforce Configure Price Quote (or similar), Sales Cloud Consultant certifications. Consistent track record of having implemented and supported enterprise class solutions on the Salesforce platform - including requirements gathering, system design, configuration / development, testing & UAT, and production cutover. Experience managing systems to support enterprise sales organizations. Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners. Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation Nice to Have: Experience with Software-as-a-Service (SaaS) based selling models is a plus. Experience with Zuora Billing (or equivalent) Jira / Confluence experience a plus Knowledge of Copado (or equivalent) Knowledge of Workato (or equivalent) Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description What you will do: The Zendesk Core Services Packaging and Consumption team is looking for a Senior Software Engineer - Backend for a project that drives successful feature adoption for Zendesk customers. The ideal candidate will have experience with analysing various data sources with good SQL skills, a good understanding of domain driven design and the willingness to explore the unknowns.  On a day-to-day basis, a strong command over one of the backend languages like Scala or Java is highly beneficial. Past experience with developing on Rails Framework will be good as well. Your responsibilities will include: Collaborating with product management, architecture, engineers (front end and back end) to design beautifully simple solutions to complicated problems. You will be relied on from concept through development, QA, staging, and production deployment. Ensuring delivery on commitments. It is your responsibility to ensure code quality, debug code, and seek guidance to unblock tasks pending. Following best practices in all our frameworks and tools. Championing best practices and proper test coverage. We ship code frequently and fast, but stability and reliability must never be compromised. Actively participate in code reviews and design discussions Partner across all areas of the SDLC, including requirements gathering, requirements analysis, building services and solutions. Work across teams and organization boundaries and timezones to standardize and integrate services, tools, and workflows What you bring to the role:  4+ years of relevant experience in at least one object oriented language like Scala or Java (Scala preferred and should have hands on experience) Experience with databases like MySQL and/or DynamoDB  Analytical mindset, good articulation skills and pragmatic approach to problem solving. Experience with CI/CD and delivery systems (Github Actions, Jenkins) Knowledge of API design, distributed systems and Kafka Experience using Datadog or other log aggregation tools Customer-first mentality when dealing with service incident management, data analysis, and root-cause analysis A hunger for learning new technologies and an eagerness to grow your knowledge and capabilities A team-first collaborative attitude that thrives in a fast-moving agile development environment Excellent written and verbal communication skills Bonus Skills: Experience with JavaScript/Typescript Experience working on SaaS-based products Experience with AWS stack (ie. Aurora), Datawarehouse technologies like Snowflake Experience with Ruby on Rails. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

About Profcyma : At Profcyma, we believe that the most important thing a student needs early on in his/her journey is a clear direction. This is why we focus on providing you with complete assistance to choose the most suitable Education University, Professional Training, Distance Learning Courses and everything beginning from the form filling to placements and degrees. We’ve got a set of experienced career counselors and industry veterans to take you through the dynamic rigours of each & every industry, all with a practical & tangible approach. Job Summary: We are seeking a proactive and customer-focused Support Executive to join our dynamic EdTech team. The candidate will be responsible for handling student and parent queries, resolving issues, providing product assistance, and ensuring a smooth learning experience for users. Key Responsibilities: 1. Respond promptly and professionally to incoming customer inquiries via phone, email, chat, or ticketing systems. 2. Provide technical and non-technical support for platform users, including students, parents, and educators. 3. Assist users in navigating the learning platform, scheduling classes, accessing content, and resolving login or payment issues. 4. Maintain up-to-date knowledge of all products and services to offer accurate information. 5. Coordinate with internal departments (sales, academic, content, technical) to resolve complex issues. 6. Maintain records of customer interactions, feedback, and actions taken in CRM tools. 7. Follow up with users to ensure their concerns are resolved and they are satisfied. 8. Contribute to FAQs, knowledge bases, and help guides to enhance user self-service. 9. Escalate unresolved issues to the appropriate internal teams in a timely manner. Key Requirements: 1. Bachelor's degree in any field (preferred: Education, IT, Business, or Communication). 2. 06 month-1 years of experience in customer support or a similar role, preferably in EdTech or SaaS. 3. Strong verbal and written communication skills in English and at least one regional language. 4. Good problem-solving skills and the ability to think on your feet. 5. Experience with customer support tools (e.g., Freshdesk, Zendesk, Salesforce). 6. Ability to work in shifts or weekends if required. Preferred Qualities: 1. Empathetic and patient approach when dealing with students and parents. 2. Tech-savvy and quick to learn new platforms. 3. Collaborative mindset and ability to work in a fast-paced environment. 4. Prior experience in handling academic or tech product support is a plus. Qualification : Any Graduate Skills: Excellent Good Communication skills, Must have good negotiation skills,Must be detail oriented and an active listener,Researching market trends. Experience: Freshers & Experienced are welcome Language Known: English, Hindi, Marathi Location: Bavdhan, Pune (Maharashtra) Office Timing: 9:30 am to 6:30 pm Weekly off: Sunday Interview Day: Monday to Saturday Interview Time: 11:00 AM to 4:00 PM Venue: Address:- Profcyma Career Soluatuion LLP 2nd Floor, Office No.-3, M No.-734, Oppo High Class Society, Near Suryadutta College, Patil Nagar, Bavdha BK, Pune-411021. Thanks & Regards, Deepti Deshmukh 7756042383 hr@profcyma.com Profcyma Career Solution LLP www.profcyma.com Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Work Location: In person

About Profcyma : At Profcyma, we believe that the most important thing a student needs early on in his/her journey is a clear direction. This is why we focus on providing you with complete assistance to choose the most suitable Education University, Professional Training, Distance Learning Courses and everything beginning from the form filling to placements and degrees. We’ve got a set of experienced career counselors and industry veterans to take you through the dynamic rigours of each & every industry, all with a practical & tangible approach. Job Summary: We are seeking a proactive and customer-focused Support Executive to join our dynamic EdTech team. The candidate will be responsible for handling student and parent queries, resolving issues, providing product assistance, and ensuring a smooth learning experience for users. Key Responsibilities: 1. Respond promptly and professionally to incoming customer inquiries via phone, email, chat, or ticketing systems. 2. Provide technical and non-technical support for platform users, including students, parents, and educators. 3. Assist users in navigating the learning platform, scheduling classes, accessing content, and resolving login or payment issues. 4. Maintain up-to-date knowledge of all products and services to offer accurate information. 5. Coordinate with internal departments (sales, academic, content, technical) to resolve complex issues. 6. Maintain records of customer interactions, feedback, and actions taken in CRM tools. 7. Follow up with users to ensure their concerns are resolved and they are satisfied. 8. Contribute to FAQs, knowledge bases, and help guides to enhance user self-service. 9. Escalate unresolved issues to the appropriate internal teams in a timely manner. Key Requirements: 1. Bachelor's degree in any field (preferred: Education, IT, Business, or Communication). 2. 06 month-1 years of experience in customer support or a similar role, preferably in EdTech or SaaS. 3. Strong verbal and written communication skills in English and at least one regional language. 4. Good problem-solving skills and the ability to think on your feet. 5. Experience with customer support tools (e.g., Freshdesk, Zendesk, Salesforce). 6. Ability to work in shifts or weekends if required. Preferred Qualities: 1. Empathetic and patient approach when dealing with students and parents. 2. Tech-savvy and quick to learn new platforms. 3. Collaborative mindset and ability to work in a fast-paced environment. 4. Prior experience in handling academic or tech product support is a plus. Qualification : Any Graduate Skills: Excellent Good Communication skills, Must have good negotiation skills,Must be detail oriented and an active listener,Researching market trends. Experience: Freshers & Experienced are welcome Language Known: English, Hindi, Marathi Location: Bavdhan, Pune (Maharashtra) Office Timing: 9:30 am to 6:30 pm Weekly off: Sunday Interview Day: Monday to Saturday Interview Time: 11:00 AM to 4:00 PM Venue: Address:- Profcyma Career Soluatuion LLP 2nd Floor, Office No.-3, M No.-734, Oppo High Class Society, Near Suryadutta College, Patil Nagar, Bavdha BK, Pune-411021. Thanks & Regards, Deepti Deshmukh 7756042383 hr@profcyma.com Profcyma Career Solution LLP www.profcyma.com

Job Summary: We are seeking a skilled and customer-focused Remote Desktop Support Specialist to provide technical support to end-users for computer systems, software, and hardware. The ideal candidate will resolve issues remotely using various tools, ensuring minimal disruption to user productivity. Key Responsibilities: Provide remote desktop support for Windows, macOS, and/or Linux systems. Diagnose and troubleshoot hardware, software, and network issues. Assist users with installing and configuring applications, printers, and other peripherals. Respond to and manage support tickets via email, phone, or remote support tools (e.g., TeamViewer, AnyDesk). Document issues and resolutions in the ticketing system. Maintain a high level of customer satisfaction through professional and timely support. Escalate unresolved issues to appropriate internal teams. Monitor system performance and identify recurring issues for long-term solutions. Follow IT policies and procedures related to data security, access control, and acceptable use. Required Qualifications: 1–3 years of experience in desktop or helpdesk support. Proficiency with remote desktop tools and techniques. Solid understanding of operating systems (Windows, macOS) and common software applications (MS Office, VPNs, antivirus). Basic knowledge of networking (IP, DNS, DHCP, VPN). Strong communication and customer service skills. Ability to work independently and manage multiple tasks. Preferred Qualifications: IT certifications such as CompTIA A+, Network+, or Microsoft MCP. Experience with Active Directory and Office 365 administration. Familiarity with ITIL practices and service desk ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow). Prior experience supporting remote or distributed teams.