843 Zendesk Jobs - Page 2

Hiring for Position : Customer Experience Agent, Email Process Department : Customer Experience Location : Bangalore. Fresh Graduates and Career Come-backs are eligible to apply Excellent written and spoken English Experience is Sales is good to have. Good to have some experience handling UK & US customers This position involves 80% emails and 20% calls. Ideally a mix of non-voice & voice process. Working Hours - 9 hours shift with 1 hour break Day Shift - 11:00 AM to 08:00 PM Working days - 5 days a week of the 7 days in the week Offered CTC - Rs.3.25 LPA Fixed + Performance Bonus + Shift Allowances (As Applicable) Responsibilities First point of contact for our professionals & customers Be a product expert, assisting new and existing professionals with any queries that they may have Responding to emails from our professionals and resolving their queries promptly. Replying to emails using the Zendesk ticketing system Ability to handle unresolved questions from customers To ensure satisfactory resolution of various issues Ensuring high service delivery & customer satisfaction levels Strong in spoken & written English, with a clear and confident communication style Problem-solving skills Good knowledge about using a laptop/computer with above-average typing skills. Exceptional attention to detail Experience in an International process Experience in handling both calls and emails Driven & motivated with a great work ethic An eagerness to learn and progress within the company Self-starter Willingness working in rotational shifts. Perks and Benefits Healthcare Insurance 40 paid days off per year Individual Learning Budget Corporate Gym Pass Monthly office lunch Fully stocked snack corner Quarterly Team Outings Document(s) To Carry - Résumé Job Type: Full-time Pay: From ₹27,000.00 per month Benefits: Commuter assistance Food provided Health insurance Provident Fund Schedule: Day shift Monday to Friday Morning shift Night shift Rotational shift Supplemental Pay: Performance bonus Work Location: In person

We are USA based company and seeking a proactive and detail-oriented Customer Care Executive, often referred to as a Customer Service Representative or Customer Support Executive, plays a crucial role in ensuring customer satisfaction and loyalty. The specific duties can vary slightly depending on the industry and company, but generally involve being the primary point of contact for customers. Job Title: Customer Care Executive Location: Ahmedabad, Gujarat Job Type: Full-time Job Summary: The Customer Care Executive is responsible for providing exceptional service and support to our customers, ensuring their inquiries and concerns are addressed efficiently and effectively. This role serves as the first point of contact for customers, building positive relationships and contributing to overall customer retention and brand loyalty. Key Responsibilities: Customer Interaction: Handle a high volume of customer inquiries via various channels, including phone, email, live chat, and social media, in a professional and empathetic manner. Provide accurate, complete, and up-to-date information regarding products, services, policies, and procedures. Actively listen to customer concerns, identify root causes of issues, and provide appropriate solutions and guidance. De-escalate challenging situations with patience and professionalism, turning negative experiences into positive ones. Issue Resolution: Troubleshoot product/service issues, guiding customers through step-by-step solutions or escalating complex problems to the appropriate internal teams (e.g., technical support, sales, product development) for resolution. Take ownership of customer issues from initial contact through to resolution, ensuring timely follow-up. Process orders, returns, exchanges, billing inquiries, and other transactions accurately and efficiently. Documentation and Reporting: Maintain detailed and accurate records of all customer interactions, inquiries, and resolutions in the Customer Relationship Management (CRM) system. Identify recurring customer issues and provide feedback to management and relevant departments to improve products, services, and processes. Contribute to the company's knowledge base by documenting solutions to common problems. Product Knowledge & Continuous Improvement: Develop and maintain an in-depth understanding of all company products, services, and policies. Stay updated on industry trends and best practices in customer service. Actively participate in training and development programs to enhance skills and knowledge. Team Collaboration: Collaborate effectively with cross-functional teams to ensure seamless customer experience and issue resolution. Contribute to a positive and supportive team environment. Qualifications: High School Diploma or equivalent required; Associate's or Bachelor's degree in a related field (e.g., Business Administration, Communications) preferred. 4 years of experience in a customer service or customer support role, preferably in a fast-paced environment. Proficiency in using CRM software (e.g., Salesforce, Zendesk, Zoho) and other communication tools (e.g., phone systems, live chat software, email platforms). Excellent verbal and written communication skills with a clear, concise, and professional demeanor. Strong active listening skills and the ability to empathize with customers. Proven problem-solving abilities and critical thinking skills. Exceptional interpersonal skills and a customer-centric approach. Ability to multitask, prioritize, and manage time effectively in a dynamic environment. Patience, resilience, and a positive attitude, even when dealing with difficult customers. Ability to work independently and as part of a team. Physical Requirements (if applicable, for in-office roles): Ability to sit for extended periods. Ability to use a computer and phone system for extended periods. What We Offer: Opportunity to lead and optimize critical international logistics operations. Exposure to diverse global markets and supply chain challenges. Competitive salary package. Professional growth and development opportunities. A dynamic and collaborative work environment. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Schedule: Night shift Application Question(s): What is your Current monthly CTC? Work Location: In person

Mr Who? MrQ - we're an awesome, award winning online casino launched in 2018. We're big on tech, big on performance and most of all - big on fun. Over the years, we have experienced explosive growth - which means we need more rock stars to join our quest for total world domination. The fourth emergency service, our Customer Experience Executives are the voice of our customers and integral to the ongoing success of MrQ. With the ability to deliver a tailored service, anticipating the customer needs whilst providing vital feedback to MrQ’s core teams to continuously improve and develop our award winning product. A proactive, customer advocate you will be able to review the customer from a 360 perspective using our services to go the extra mile and make their experience. What You Will Do Handling live chat queries from our customers about a range of queries including deposits, withdrawals, gaming and safer gambling. Highlighting trends in contact to Senior Executives and Managers which may support early identification of issues. An experienced problem solver, thinking outside of the box to support in resolving the customers query at lightning speed. Identifying potentially vulnerable customers and ensuring they are given the right support they need as early as possible. Keeping our site safe and secure by ensuring you adhere to our policies and procedures, full training will be provided. Understanding and listening to customer complaints, attempting to resolve these at the first point or escalating correctly where necessary. What We're Looking For Zendesk or Gnatta experience, so you can hit the ground running. A keen attention to detail and know what 5* quality looks like. A minimum of 6 months experience working in a high volume service environment. A great understanding of the customer service industry and what it takes to be best in class. Previous experience in iGaming would be great, but not essential as you’ll get top class training. What We Offer At MrQ, we take pride in providing an array of fantastic benefits to our valued team members. Enjoy a competitive salary package that recognizes your hard work and dedication. Need some extra time off? We've got you covered with additional leave days, and we believe in celebrating life's special moments, including your birthday, with dedicated birthday leave. Family matters to us, too, which is why we offer a generous four-week parental leave. Your well-being is our priority, supported by international health and life insurance. Stay motivated with wellness incentives and seize opportunities for personal and professional growth with our growth allowance. Embrace a flexible working environment that caters to your needs, and join our friendly and multinational team, where collaboration and camaraderie flourish. At MrQ, we're committed to ensuring that your experience with us goes beyond just a job – it's a fulfilling journey with a supportive community. We are committed to fostering a workplace that values and celebrates diversity. We welcome individuals of all backgrounds and experiences, and we believe that a diverse and inclusive environment leads to innovation and success. We actively promote equal opportunities for all employees and strive to create a space where everyone's voices are heard and respected. Join us in our journey to build a truly inclusive workplace where every person can thrive and contribute to our collective success. This position operates on a rotational schedule of 4 days on followed by 2 days off, including evening shifts and weekend work as part of the regular rotation. This can be a fully remote job from EMEA time zone. The salary range offered is £23K-25K. To help our recruitment team work efficiently, please apply to the role that best matches your skills and experience. Our team will consider you for other similar roles as well! MrQ - we're an awesome, award winning online casino launched in 2018. We're big on tech, big on performance and most of all - big on fun. Over the years, we have experienced explosive growth - which means we need more rock stars to join our quest for total world domination. Show more Show less

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding ways to measure customer satisfaction and improve services. What we need in you.. 1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc. 2. Experienced in Calls & Emails 3. Good to have chat experience (Optional) 4. Excellent English communication skills 5. Strong sense of customer empathy 6. Creativity and a good sense of humour will be an added advantage Job Type: Full-time Pay: ₹250,000.00 - ₹350,000.00 per year Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Work Location: In person

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. We are looking for a seasoned software engineer to join the team that owns building Agent experience in support products. Someone who identifies as a JavaScript developer with good knowledge in frontend technologies and an interest in understanding back-end architecture for putting the holistic picture together. Ruby skills are a plus! Agent Workspace enables Zendesk Support agents to work seamlessly across Zendesk channels, all within a single ticket interface. It is a critical piece of how customers use Zendesk Support, the most important part of the overall product user experience, and fundamentally what makes our customers successful. As a team, we are a close-knit group that values inclusivity and diversity of backgrounds and opinions. We deliberately cultivate a highly collaborative and productive working style. The team has a proven history of developing highly reliable and scalable frontend and extending complex areas of the product. The features managed by our team powers some of the critical features in the support product. The work we do has a high impact on agents’ efficiency!  What you get to do every day: Drive the modernization and evolution of our largest monolithic application by building rich, scalable, and performant frontend features using React, Redux, TypeScript, and GraphQL. Collaborate closely with product managers, designers, and backend engineers to deliver seamless user experiences that solve real customer problems. Write clean, maintainable, and well-tested code to implement new features and enhance existing ones within our frontend stack. Participate actively in code reviews, pair programming, and design discussions to uphold high-quality engineering standards. Identify and resolve frontend performance bottlenecks, ensuring fast, responsive, and accessible user interfaces. Evangelize best practices in frontend development, including state management, component architecture, and testing strategies.  What you bring to the role: 2 to 4+ years of professional experience focused on frontend development, ideally in SaaS or complex web application environments. Strong expertise in JavaScript and TypeScript, with deep knowledge of React and its ecosystem (Redux, React Router, hooks, etc.). Experience working with GraphQL APIs and integrating them effectively into frontend applications. Familiarity with modern frontend tooling and build systems (Webpack, Babel, ESLint, etc.). Solid understanding of responsive design, cross-browser compatibility, and accessibility standards. Passion for writing clear, maintainable code and producing thorough automated tests (unit, integration, end-to-end). Excellent communication skills, able to articulate technical concepts clearly to both technical and non-technical stakeholders. Bonus: Experience with Ember.js, cloud platforms (AWS, GCP), or containerization technologies is a plus but not required. Bonus: Contributions to open source frontend projects or active participation in frontend communities. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Ultimate.ai Software Engineering Pune, Maharashtra, India Posted on Jun 14, 2025 Apply now Job Description Zendesk is seeking a Staff Software Engineer to join our Engineering Productivity team in Pune . In this role, you will tackle highly scalable technical challenges and contribute to enhancing our engineering processes. About The Team We are a newly formed Engineering Productivity Team based in Pune, dedicated to enhancing the efficiency and effectiveness of engineering teams across Zendesk. Our focus is on developing and implementing advanced engineering development tools and processes that drive productivity improvements, optimize performance, and reduce costs. By introducing innovative solutions and seamless workflows, we empower engineering teams to deliver high-quality products faster and with greater impact. Join us to be a part of building the future of engineering excellence at Zendesk! Note**: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. What You Get To Do Every Day Technically lead a team of engineers maintaining the CI tools at Zendesk (Github, Github Actions, Artifactory) Build robust configuration driven repository, team provisioning in Github through integrations with our Identity Provider. Continuously seek to improve the reliability and cost of the CI platforms by understanding usage patterns and preventing abuse Author RFCs to propose enhancements to the systems or process and get alignment with Security, Engineering and relevant stakeholders. Design proactive and extensive monitoring and reporting systems which improve observability of the systems and help reduce MTTR Mentor and guide engineers, fostering a culture of continuous learning and technical excellence. In order to promote a culture of accountability and transparency in project deliverables and timelines. Lead by example - conduct and participate in thorough design and code reviews to maintain high development standards, ensuring the code is clean, efficient, and maintainable. Communicate effectively with business owners and other stakeholders to understand business needs and translate them into technical requirements, working collaboratively with cross-functional teams to ensure continuous delivery of value to our customers. Actively participate in strategic planning and roadmapping sessions, providing technical insights and aligning technical goals with business objectives. Stay informed about emerging technologies and trends, sharing insights and recommending improvements to enhance team capabilities. What You Bring To The Role 12+ years of industry experience with at least 8+ years of relevant experience in building deployment pipelines (Jenkins, CircleCI, Github Actions, Travis) Experience with working with one or more public clouds (AWS, GCP, Azure) Experience with infrastructure automation tools like Terraform, Crossplane, CloudFormation A deep understanding of containers and experience with Kubernetes & Docker. Experience in leading architectural decision-making processes and mentoring teams Strong understanding of DevOps practices and methodologies. Proficient with any of the following programming languages - Go, Python, Ruby. Excellent problem-solving skills and the ability to work under pressure. A demonstrated willingness to learn and adapt to new technologies and tools. Strong communication skills, both written and verbal - you’ll be collaborating closely with people in multiple time zones. Ability to work independently and in a team, with a proactive approach to improving processes and outcomes. About Zendesk Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Apply now See more open positions at Ultimate.ai Show more Show less

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands. Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolution? We should talk. As an L3 Technical Support Engineer at Netomi, you will be at the forefront of resolving the most challenging technical issues, serving as the final escalation point within the support team. You will possess extensive expertise across all facets of Netomi’s offerings and will work closely with cross-functional teams to ensure the seamless delivery of solutions. Responsibilities You will serve as the top-level support contact, resolving the most complex technical issues escalated from L1 and L2 support engineers. Develop an unparalleled understanding of Netomi’s systems, including AI Studio, backend architecture, and agent desk integrations. Collaborate with cross-functional teams (e.g., Product, Engineering, QA, and Analytics) to diagnose and resolve intricate technical challenges. Participate in advanced troubleshooting sessions and incident management, leading efforts to resolve extensive system outages or critical issues. Work directly with customers to provide high-level support and solutions for complex issues affecting their systems. Create and maintain comprehensive documentation of complex technical solutions to enrich the internal knowledge base. Continuously refine and improve internal processes and workflows to optimize the performance of the support team. Analyze customers’ business requirements and provide expert guidance on how Netomi’s offerings can satisfy those needs. Oversee SLA adherence and report key performance metrics to management and stakeholders. Aid in the development and deployment of production setups within client environments, ensuring the highest performance standards. Participate in a 24x7 on-call rotation to deliver round-the-clock support as needed. Requirements 6-7 years of experience in technical support with a focus on complex problem-solving and systems architecture. Extensive experience with Zendesk, API integrations, and proficiency in additional tools like Postman, Datadog, and Workato. Advanced knowledge of Java, MySQL, and JavaScript with the ability to write and analyze complex scripts and code. Proven track record in a senior technical role, with the ability to impact operations positively through the development and refinement of standard operating procedures. Demonstrated ability to work effectively in fast-paced, high-pressure environments, with a focus on results and customer satisfaction. Exceptional communication skills, with an ability to articulate technical solutions to technical and non-technical stakeholders. Experience in mentoring and providing technical guidance to junior team members. Familiarity with Agile development processes and a proactive approach to problem-solving. Ability to lead and conduct training sessions for new hires and team members, enhancing their technical skills and product knowledge. Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Show more Show less

About Glean We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work. We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications. Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others. Role We are seeking a highly motivated and experienced Technical Support Manager to lead our technical support team. The Technical Support Manager will be responsible for ensuring our customers receive timely and effective technical assistance. This role involves managing a team of support professionals, developing and implementing support strategies, and driving continuous improvement in our support operations. Key Responsibilities Team Leadership and Management: Lead, mentor, and manage the technical support team, ensuring high levels of performance and customer satisfaction. Conduct regular team meetings, performance reviews, and provide ongoing coaching and development opportunities. Foster a positive and collaborative team environment. Recruit, train, and onboard new support team members. Support Operations Management Develop and implement efficient support processes and procedures. Monitor and analyze support metrics (e.g., response times, resolution rates) to identify areas for improvement. Ensure timely and accurate resolution of customer technical issues. Manage the support ticketing system and ensure proper documentation of support interactions. Customer Relationship Management Act as an escalation point for complex technical issues and customer complaints. Build and maintain strong relationships with key customers and stakeholders. Gather customer feedback and identify opportunities to enhance the customer experience. Proactively communicate with customers regarding product updates, issues, and resolutions. Process Improvement And Documentation Identify and implement process improvements to enhance support efficiency and effectiveness. Develop and maintain support documentation, knowledge base articles, and FAQs. Ensure accurate and up-to-date documentation of support processes and procedures. Generate reports and analyze data to identify trends and areas for improvement. Qualifications 5-7 years of experience in technical support, with at least 3 years in a management or leadership role. Strong technical understanding and problem-solving skills. Proven experience in building cross-functional alignment with peer managers in R&D and GTM. Experience with support ticketing systems (zendesk) / CRM software. Strong analytical skills and the ability to make data-driven decisions to improve operational efficiency. Proven ability to lead cross-functional teams and manage multiple projects simultaneously. Excellent communication and interpersonal skills. Proven ability to lead and motivate a team. Ability to work independently and manage multiple priorities. Certifications such as ITIL, HDI, or relevant technical certifications are a plus We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are a motivated and experienced leader with a passion for technical support, we encourage you to apply. Show more Show less

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we're building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We're on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you'll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. About the role: The Roblox Operating System (ROS) team is responsible for the foundational technology and services that power all experiences on Roblox. This critical team ensures a seamless, performant, and reliable platform for our global community of users and developers. You will be the first Product Manager hire for our India office, reporting to Theresa Johnson, the Head of Product for ROS. You will play a pivotal role in building and enhancing our data analytics capabilities within the Roblox operating system, collaborating closely with the India-based Data Engineering team, which includes an Engineering Manager, three engineers, and multiple data scientists. This is a full time onsite role based out of our Gurugram office. Shift Time: 2:00PM - 10:30PM IST (Cabs will be provided) You will: Collaborate with data engineering and product engineering teams in India to build integrated analytics tooling. Develop cross-functional data visualization and reporting capabilities. Implement advanced insights extraction methodologies. Develop self-service data exploration tools. Integrate data analytics capabilities into Roblox operating system. Ensure seamless data flow across organizational platforms. Implement cutting-edge data infrastructure solutions. Build a scalable data registry that will allow us to understand, register, classify and govern data across all of ROS. This will involve partnering with data engineers to build and maintain robust data pipelines integrating diverse sources like HR systems (Workday, Greenhouse), collaboration tools (Slack, Zoom), business applications (Pigment, Zendesk), and internal Roblox applications. Partner with Data Scientists to process and transform data into actionable insights, developing systems that generate builder development signals and promote positive behaviors. Contribute to achieving key outcomes such as reducing data access request resolution time by 60%, increasing self-service data exploration adoption by 75%, and achieving 99.9% data pipeline reliability. You have: A Bachelor's degree or equivalent experience in Computer Science, Computer Engineering, or a similar technical field. 8+ years of product management experience, with a focus on data platforms, analytics, or developer tools. Strong understanding of data infrastructure, data warehousing, and ETL processes, including experience with data governance tools focusing on discovery, cataloging, metadata management, classification, and quality assurance. Proven ability to work autonomously and define product scope in ambiguous environments. Experience collaborating with engineering and data science teams to deliver impactful data products. Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to diverse audiences. You are: Someone with strong product intuition of what we should be doing rather than just following instructions. Highly organized with a strong sense of urgency. A collaborative team player who can navigate cross-functional partnerships effectively. Adaptable and comfortable working in a fast-paced, evolving environment. A strategic thinker with a bias for action and a focus on delivering measurable results. Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process.

Key Responsibilities Develop and configure Amazon Connect components including contact flows routing profiles queues and agent hierarchies Integrate Connect with AWS Lambda Lex DynamoDB and S3 to support dynamic intelligent IVR solutions Build and manage API integrations with thirdparty systems such as CRMs ticketing platforms and messaging services Participate in designing scalable reliable and secure voice and chat solutions Troubleshoot and optimize performance issues across contact center systems Collaborate with crossfunctional teams to gather requirements and translate them into technical solutions Contribute to code reviews technical documentation and unit testing Support DevOps practices including CICD automation and deployment pipelines Required Skills Solid handson experience with Amazon Connect contact flows and call routing logic Proficiency in AWS Lambda Nodejs or Python CloudWatch and DynamoDB Experience integrating Lex bots for IVR and chat automation Strong understanding of telephony concepts SIP and call queues Knowledge of REST APIs JSON and secure authentication methods OAuth JWT Good debugging problemsolving and analytical skills Familiarity with Agile software development and ticketing tools Jira Confluence Candidate//'s Profile : Experience : 6-8 yea Mandatory Skills : Node.js,React,Amazon Connect Preferred Skills AWS Certification Developer Associate or equivalent Experience with Salesforce Zendesk or ServiceNow integrations Exposure to chatbots voice assistants or conversational AI frameworks Experience with infrastructure as code tools like Terraform or AWS CDK Familiarity with realtime reporting analytics or dashboard tools Experience working in multiregion cloud environments for high availability

About the role Job Summary: This role is central to the delivery of our annual compliance training programs for new joiners and existing colleagues, giving them the knowledge of the Code of Business Conduct, supporting policies and guidance, plus role specific topics with which to protect themselves, their teams and the business. In this job, I’m accountable for: Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: 1. Ensure new joiners have a learning account, are assigned and complete mandatory eLearning within Tesco timelines. 1a. I am responsible for following up non-completes with the individuals and their line managers. 1b. Review and action of daily rejection reports 2. Work with Sponge and Tesco Technology to maintain the compliance learning management system (LMS) and New Starter App. 2a. Maintain organisation structure 2b. Maintain auto-assignment of modules matrix and the rules in the New Starter App 2c. Maintain new joiner ingest rules in New Starter App 2d. Carry out regular clean up activities of our LMS accounts to ensure the data we have is accurate and complete, for example quarterly review of contractor data, August review of long term absence (archive those on LTA or reactivate those returning from LTA) 3. Manage learner queries sent to the learning leap zendesk, including development of template responses 4. Project manage annual Learning Leap refresher training program: support Subject Matter Experts (SME) to deliver content, work with developer to build modules and complete testing. Partner with external provider, agree learner cohorts, set up rules and implement. 4a. Build reporting framework and manage follow ups during the program to ensure learners complete the program, including provision of data reports for WL4 and WL5 directors 5. Project manage build of modules for annual Code Declaration program; provide updated scripts to TBS content team, oversee review & testing of modules in test and live LMS environments. 5a. Build reporting framework and manage follow ups during the program to ensure learners complete their declarations, including provision of data reports for WL4 and WL5 directors Key people and teams I work with in and outside of Tesco: People, budgets and other resources I am accountable for in my job: 6. Support other teams using our LMS to deliver their learning programs, including guidance on LMS team structure to identify learning population, program notifications using LMS and other communication channels, reporting. 7. Build and maintain set of process guidelines Senior Business Integrity Manager Delivery per the project timelines and quality metrics 8. Identify automation opportunities. Regulatory, Ethics & Compliance team, Group Legal Compliance colleagues across the business External learning partner (Sponge) & production agencies You will be responsible for SME for learning content Tesco Technology TBS Learning Team Operational skills relevant for this job: Experience relevant for this job: Critical to the role are: Program management Experience in the eLearning arena, program delivery and/or Relationship building, proven ability to work with stakeholders content design across the business and our external learning partner Program or project management Ability to explain concepts and solutions verbally and in writing, Maintaining/operating an LMS using appropriate language for our stakeholders and colleagues Customer service/managing query help-desk Comfortable working with ambiguity and limited information, Analytical and data driven mind-set, with a proven track record of able to root cause issues and identify solutions creatively turning complex data into insights Detail oriented: maintain focus during content reviews & Experience in collating and analysing data with the ability to program set up to spot inconsistencies or errors summarise review findings accurately and concisely Resilience and self-care: maintain focus and calm when handling colleague queries CF Standard Role Code: Data analysis & reporting: advanced Excel, strong Word & TBS-PRC-WL11-20 You will need "refer to the responsibilities", Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. The HR Experience Specialist will be responsible for providing hands-on support throughout the entire employee lifecycle, ensuring that Deel's employees have a smooth, efficient, and positive experience across all HR processes. From onboarding to offboarding, you’ll work closely with global teams to address employee queries, assist with HR administration, and help implement HR initiatives that enhance employee satisfaction and engagement. Your role will ensure that employees feel supported, informed, and engaged as they navigate Deel's systems and processes in over 90 countries. Responsibilities Being our in house HR expert for the assigned region, and handling all complex people related matters as they may relate to the EOR employee lifecycle at Deel Owning and driving EOR employee lifecycle: onboarding/off-boarding, orientation, employee support, performance management, payroll, benefits Providing a high-level of support to our EOR employees, being the first point of contact for any HR related queries Admin support: generation of reports, employment verification letters, HRIS administration Providing a high touch local experience where required, and helping the product and operations team create systems that can scale with Deel Qualifications 3-5 years of International HR professional experience in a high-volume and fast paced environment with a focus on Indian Labor Law Strong analytical skills: identify, scope and resolve complex and sensitive HR issues Data driven: you challenge status quo and strive to improve response times and employee experience Experience using JIRA, Zendesk, Intercom or other ticketing tools is a plus Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @ deel.com and other acquired company emails like @ payspace.com and @ paygroup.com . You can view the most up-to-date job listings at Deel by visiting our careers page . Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation. We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on March 30, 2025. For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144

Job Description : Customer Experience Agent (NA Shift) Overview: We are looking for a highly motivated and skilled Customer Success Agent to join our team. You will be the first point of contact for our professionals and customers across Australia, New Zealand, the UK, and the US. If you have excellent communication skills, a proactive attitude, and a passion for delivering exceptional customer service, we want to hear from you! Roles & Responsibilities: ● Act as the first point of contact for our professionals and customers in Australia, New Zealand, the UK, and the US. ● Be a product expert, assisting new and existing professionals with queries related to our offerings. ● Respond to calls and emails from professionals, ensuring prompt and effective resolution of their concerns. ● Utilize the Zendesk ticketing system to reply to customer emails and manage support tickets. ● Handle unresolved questions and escalate issues when necessary. ● Identify and execute sales opportunities where applicable. ● Ensure all Customer Success KPIs are consistently met. ● Deliver satisfactory resolutions to issues within the specified Turnaround Time (TAT). ● Maintain high levels of service delivery and customer satisfaction. Required Skills ● Strong proficiency in spoken and written English, with a clear and confident communication style. ● Minimum of 1 year experience in handling international customers in a voice process. ● Excellent problem-solving and selling skills. ● Proficient in using laptops/computers with above-average typing speed. ● Exceptional attention to detail and organizational skills. ● Highly driven and motivated with a strong work ethic. ● Eagerness to learn and grow within the company. ● Self-starter with the ability to work independently and as part of a team. What We Offer ● Competitive salary and benefits package (₹3.75 LPA + Night Shift allowance) ● Sales Commissions ● Cab facility ● + 33 paid days off ● Quarterly team socials ● Learning & Development Opportunities ● Opportunity to work with a dynamic and supportive team. ● Professional growth and development opportunities. ● A chance to make a meaningful impact on customer success and satisfaction. ● Healthcare insurance for you, upgradable to cover your family if you wish Shift Timings ● 8:00 PM IST - 5:00 AM IST ● Candidates should be flexible for rotational shifts as well ● Shift timings may fluctuate depending on the client's location and daylight-saving adjustments. Job Type: Full-time Pay: ₹27,000.00 - ₹31,000.00 per month Benefits: Health insurance Provident Fund Schedule: Monday to Friday Night shift Rotational shift Supplemental Pay: Performance bonus Shift allowance Work Location: In person

We are USA based company and seeking a proactive and detail-oriented Customer Care Executive, often referred to as a Customer Service Representative or Customer Support Executive, plays a crucial role in ensuring customer satisfaction and loyalty. The specific duties can vary slightly depending on the industry and company, but generally involve being the primary point of contact for customers. Job Title: Customer Care Executive Location: Ahmedabad, Gujarat Job Type: Full-time Job Summary: The Customer Care Executive is responsible for providing exceptional service and support to our customers, ensuring their inquiries and concerns are addressed efficiently and effectively. This role serves as the first point of contact for customers, building positive relationships and contributing to overall customer retention and brand loyalty. Key Responsibilities: Customer Interaction: Handle a high volume of customer inquiries via various channels, including phone, email, live chat, and social media, in a professional and empathetic manner. Provide accurate, complete, and up-to-date information regarding products, services, policies, and procedures. Actively listen to customer concerns, identify root causes of issues, and provide appropriate solutions and guidance. De-escalate challenging situations with patience and professionalism, turning negative experiences into positive ones. Issue Resolution: Troubleshoot product/service issues, guiding customers through step-by-step solutions or escalating complex problems to the appropriate internal teams (e.g., technical support, sales, product development) for resolution. Take ownership of customer issues from initial contact through to resolution, ensuring timely follow-up. Process orders, returns, exchanges, billing inquiries, and other transactions accurately and efficiently. Documentation and Reporting: Maintain detailed and accurate records of all customer interactions, inquiries, and resolutions in the Customer Relationship Management (CRM) system. Identify recurring customer issues and provide feedback to management and relevant departments to improve products, services, and processes. Contribute to the company's knowledge base by documenting solutions to common problems. Product Knowledge & Continuous Improvement: Develop and maintain an in-depth understanding of all company products, services, and policies. Stay updated on industry trends and best practices in customer service. Actively participate in training and development programs to enhance skills and knowledge. Team Collaboration: Collaborate effectively with cross-functional teams to ensure seamless customer experience and issue resolution. Contribute to a positive and supportive team environment. Qualifications: High School Diploma or equivalent required; Associate's or Bachelor's degree in a related field (e.g., Business Administration, Communications) preferred. 4 years of experience in a customer service or customer support role, preferably in a fast-paced environment. Proficiency in using CRM software (e.g., Salesforce, Zendesk, Zoho) and other communication tools (e.g., phone systems, live chat software, email platforms). Excellent verbal and written communication skills with a clear, concise, and professional demeanor. Strong active listening skills and the ability to empathize with customers. Proven problem-solving abilities and critical thinking skills. Exceptional interpersonal skills and a customer-centric approach. Ability to multitask, prioritize, and manage time effectively in a dynamic environment. Patience, resilience, and a positive attitude, even when dealing with difficult customers. Ability to work independently and as part of a team. Physical Requirements (if applicable, for in-office roles): Ability to sit for extended periods. Ability to use a computer and phone system for extended periods. What We Offer: Opportunity to lead and optimize critical international logistics operations. Exposure to diverse global markets and supply chain challenges. Competitive salary package. Professional growth and development opportunities. A dynamic and collaborative work environment. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Schedule: Night shift Application Question(s): What is your Current monthly CTC? Work Location: In person

Position : Customer Support Executive Location : Remote/Rotational Shifts Experience : 1+ Years Salary : Up to ₹6,00,000 per annum (Negotiable) About the Company The co. fast-growing SaaS company focused on helping small and medium-sized businesses (SMBs) streamline their finance operations. Our integrated purchasing and invoicing platform empowers finance teams to take control of spending and manage cash flow more efficiently. Role Summary We are seeking a Customer Support Executive who is empathetic, solution-driven, and an excellent communicator. You’ll be part of a collaborative support team providing high-quality assistance to global customers, particularly in North America, the UK, and Australia. Key Responsibilities Take full ownership of customer queries and ensure timely resolution. Provide support via phone, email, and live chat. Troubleshoot both technical and non-technical issues. Escalate unresolved concerns to relevant internal teams. Collaborate with QA and Engineering to investigate bugs and keep users updated. Track and act upon customer feedback. Create and maintain a knowledge base of solution articles. Identify opportunities for product improvement and share insights with the product team. Required Qualifications Graduate in any discipline. 1+ years of customer support experience, preferably serving clients in international markets (North America, UK, Australia). Excellent verbal and written communication skills in English. Self-motivated, quick learner with strong problem-solving skills. Willingness to work night and early morning shifts (rotational). Good to Have Experience with SaaS-based platforms. Familiarity with support tools like Zendesk, Freshdesk, Intercom. Experience with Jira or similar ticketing/bug tracking systems. Ability to simplify complex technical issues for customers. Show more Show less

The rise of remote work has transformed the job market, offering professionals in the USA unprecedented flexibility to work from anywhere while maintaining full-time employment. With companies increasingly adopting “work-from-anywhere” policies, 2025 is a prime year to explore high-paying, fulfilling remote career opportunities. Whether you’re a seasoned professional or just starting out, this guide highlights the top full-time remote jobs hiring right now in the USA, along with actionable insights to help you land your dream role. From tech to healthcare to creative fields, we’ve curated a list of in-demand positions based on current trends and job board data. This SEO-optimized article is designed to help you navigate the remote job landscape, offering details on job roles, required skills, salary ranges, and tips for standing out in a competitive market. Let’s dive into the top full-time remote jobs hiring in the USA in 2025! Why Remote Work is Thriving in 2025 Benefits Remote work has become a cornerstone of the modern workplace, driven by advancements in technology, changing employee expectations, and the proven benefits of flexibility. According to Forbes, around 70% of workers are expected to work remotely at least five days a month by 2025. Companies are tapping into a global talent pool, prioritizing output over office attendance, and offering competitive salaries to attract skilled professionals. Here’s why remote work continues to thrive: Flexibility and Work-Life Balance: Remote jobs allow employees to manage their schedules, reduce commutes, and achieve a better balance between personal and professional lives. Cost Savings for Employers: Companies save on office space and operational costs, enabling them to invest in top talent regardless of location. Technological Advancements: Tools like Zoom, Slack, and advanced CRMs make remote collaboration seamless and efficient. Employee Demand: Surveys show that a significant percentage of workers prefer remote or hybrid roles, pushing employers to adapt. With this backdrop, let’s explore the top full-time remote jobs hiring right now in the USA, organized by industry and demand. Top Full-Time Remote Jobs in Technology Role The tech sector continues to lead the remote work revolution, offering a wide range of roles for developers, engineers, and IT professionals. Here are some of the most sought-after tech positions in 2025: Software Engineer Software engineers design, develop, and maintain applications, making them indispensable in the tech world. Remote software engineering roles are abundant, with companies like Google, Amazon, and startups posting openings daily. Key Responsibilities: Write clean, efficient code for web and mobile applications. Collaborate with cross-functional teams to design software solutions. Debug and optimize existing systems. Stay updated on emerging technologies. Skills Required: Proficiency in languages like Python, Java, JavaScript, or C++. Experience with frameworks like React, Angular, or Django. Knowledge of cloud platforms (AWS, Azure, Google Cloud). Strong problem-solving and communication skills. Salary Range: $100,000–$180,000/year Where to Find Jobs: We Work Remotely, Remote.co, LinkedIn (filter for “remote” jobs). Full Stack Developer Full stack developers handle both front-end and back-end development, making them versatile hires for companies building complex digital products. Key Responsibilities: Develop user-facing interfaces and server-side logic. Integrate APIs and third-party services. Ensure scalability and performance of applications. Work with designers and product managers to align on project goals. Skills Required: Expertise in HTML, CSS, JavaScript, and back-end languages like Node.js or Ruby. Familiarity with databases (SQL, NoSQL). Experience with version control (Git). Agile development experience. Salary Range: $95,000–$165,000/year Where to Find Jobs: FlexJobs, Jobspresso, Remote OK. Also Read: Best Part Time Remote Jobs to Earn Extra Income in the USA Cybersecurity Analyst With cyber threats on the rise, cybersecurity analysts are in high demand to protect company data and systems remotely. Key Responsibilities: Monitor networks for security breaches. Conduct vulnerability assessments and penetration testing. Develop and implement security protocols. Respond to and mitigate cyber incidents. Skills Required: Knowledge of firewalls, encryption, and security frameworks (NIST, ISO). Experience with tools like Splunk or Wireshark. Certifications like CISSP or CompTIA Security+. Analytical and detail-oriented mindset. Salary Range: $90,000–$150,000/year Where to Find Jobs: Nodesk, Remote4Me, LinkedIn. Top Full-Time Remote Jobs in Digital Marketing Digital marketing thrives on flexibility, making it a hotspot for remote opportunities. These roles focus on driving brand awareness and revenue through online channels. SEO Specialist SEO specialists optimize websites to rank higher on search engines, driving organic traffic and boosting visibility. Key Responsibilities: Conduct keyword research and competitor analysis. Optimize on-page elements like meta tags, headers, and content. Build high-quality backlinks to improve domain authority. Use analytics tools like Google Analytics to track performance. Skills Required: Proficiency in SEO tools (Ahrefs, SEMrush, Moz). Understanding of Google’s algorithm updates. Content creation and optimization skills. Data-driven decision-making abilities. Salary Range: $50,000–$85,000/year Where to Find Jobs: Remoters, Working Nomads, We Work Remotely. Content Marketing Manager Content marketing managers create and distribute engaging content to attract and retain audiences, often working closely with SEO and social media teams. Key Responsibilities: Develop content strategies aligned with business goals. Create blog posts, whitepapers, and social media content. Manage content calendars and coordinate with writers. Analyze content performance metrics. Skills Required: Strong writing and editing skills. Knowledge of CMS platforms (WordPress, HubSpot). Familiarity with SEO and social media trends. Project management experience. Salary Range: $70,000–$130,000/year Where to Find Jobs: Remote.co, ProBlogger, Jobgether. Social Media Manager Social media managers craft campaigns to engage audiences and build brand loyalty across platforms like Instagram, Twitter, and LinkedIn. Key Responsibilities: Develop and execute social media strategies. Create and schedule posts, including visuals and copy. Monitor engagement metrics and adjust campaigns. Collaborate with influencers and marketing teams. Skills Required: Expertise in social media platforms and tools (Hootsuite, Buffer). Creative content creation skills (Canva, Adobe Suite). Understanding of analytics and advertising platforms. Strong communication skills. Salary Range: $60,000–$110,000/year Where to Find Jobs: FlexJobs, Remote OK, LinkedIn. Top Full-Time Remote Jobs in Healthcare The healthcare sector is embracing remote work, particularly in telehealth and administrative roles, expanding access to care and expertise. Telehealth Nurse Telehealth nurses provide remote patient care through virtual platforms, addressing the growing demand for accessible healthcare. Key Responsibilities: Conduct virtual patient consultations and assessments. Provide medical advice and follow-up care. Document patient interactions in EHR systems. Collaborate with physicians and healthcare teams. Skills Required: Active RN license and clinical experience. Proficiency with telehealth platforms. Strong communication and empathy skills. Knowledge of HIPAA regulations. Salary Range: $75,000–$120,000/year Where to Find Jobs: Remote.co, USAJOBS, FlexJobs. Medical Coder Medical coders translate healthcare services into standardized codes for billing and insurance purposes, often working remotely. Key Responsibilities: Assign ICD-10, CPT, and HCPCS codes to patient records. Ensure compliance with coding guidelines. Review documentation for accuracy. Communicate with healthcare providers for clarification. Skills Required: Certification (CPC, CCS, or RHIA). Knowledge of medical terminology and coding systems. Attention to detail and organizational skills. Familiarity with EHR software. Salary Range: $50,000–$80,000/year Where to Find Jobs: We Work Remotely, Remote4Me, ZipRecruiter. Top Full-Time Remote Jobs in Education Remote education roles are booming as online learning platforms like Coursera and Khan Academy expand their reach. Online Instructor Online instructors teach courses across subjects, from coding to language skills, connecting with students globally. Key Responsibilities: Develop and deliver course content via virtual platforms. Engage students through interactive lessons and assignments. Provide feedback and assess student progress. Stay updated on educational trends and tools. Skills Required: Subject matter expertise in a specific field. Experience with LMS platforms (Moodle, Blackboard). Strong communication and presentation skills. Ability to adapt to diverse learning styles. Salary Range: $60,000–$100,000/year Where to Find Jobs: Remote.co, Jobspresso, LinkedIn. Instructional Designer Instructional designers create engaging online learning experiences, blending pedagogy with technology. Key Responsibilities: Design e-learning courses and materials. Collaborate with subject matter experts to develop content. Use authoring tools like Articulate or Adobe Captivate. Evaluate course effectiveness through learner feedback. Skills Required: Knowledge of instructional design models (ADDIE, SAM). Proficiency in e-learning software. Strong project management skills. Understanding of adult learning principles. Salary Range: $70,000–$120,000/year Where to Find Jobs: FlexJobs, We Work Remotely, Remote OK. Top Full-Time Remote Jobs in Customer Service Customer service roles are increasingly remote, offering opportunities to support clients from anywhere. Customer Success Manager Customer success managers ensure clients achieve their goals with a company’s products or services, often working remotely for SaaS companies. Key Responsibilities: Onboard and train new clients. Monitor client satisfaction and address concerns. Analyze usage data to improve customer outcomes. Collaborate with sales and product teams. Skills Required: Strong interpersonal and problem-solving skills. Experience with CRM tools (Salesforce, HubSpot). Ability to manage multiple client accounts. Knowledge of the SaaS industry. Salary Range: $80,000–$140,000/year Where to Find Jobs: Jobspresso, Remote.co, LinkedIn. Technical Support Specialist Technical support specialists assist customers with technical issues, often for software or hardware companies. Key Responsibilities: Troubleshoot and resolve technical issues via chat, email, or phone. Document support tickets and escalate complex issues. Provide user training and documentation. Collaborate with engineering teams to address bugs. Skills Required: Knowledge of technical support tools (Zendesk, Freshdesk). Strong troubleshooting and communication skills. Familiarity with software or hardware systems. Patience and a customer-focused mindset. Salary Range: $50,000–$90,000/year Where to Find Jobs: We Work Remotely, Nodesk, ZipRecruiter. Also Read: Remote Pharmacy Technician Jobs: Work From Home Roles You Can Apply For Tips for Landing a Full-Time Remote Job Securing a remote job requires a strategic approach, especially in a competitive market. Here are actionable tips to stand out: Tailor Your Resume and Cover Letter: Highlight remote work experience and digital communication skills. Use keywords from job descriptions to pass ATS filters. Build a Strong Online Presence: Optimize your LinkedIn profile with “remote” in your location and headline. Showcase a portfolio for creative or tech roles (e.g., GitHub for developers, Behance for designers). Leverage Remote Job Boards: Use platforms like FlexJobs, We Work Remotely, and Remote.co for curated listings. Set up job alerts for daily or weekly updates. Network Strategically: Join LinkedIn groups, Slack communities, or forums like Remote Work Hub. Reach out to hiring managers directly via email or LinkedIn. Prepare for Remote Interviews: Test your tech setup (camera, microphone, internet). Demonstrate familiarity with remote tools like Zoom or Trello. Avoid Scams: Research employers thoroughly, checking reviews on Glassdoor or social media. Avoid jobs requiring upfront payments or sharing sensitive information. Where to Find Full-Time Remote Jobs To Streamline Your Job Search, Focus On Platforms Dedicated To Remote Work. Here Are The Top Sites For Finding Full-time Remote Jobs In The USA We Work Remotely: The largest remote work community, featuring jobs from companies like Google and Amazon. FlexJobs: Curated listings for remote and flexible roles, with a focus on quality and legitimacy. Remote.co: Offers jobs in various categories, plus resources like Q&A forums. LinkedIn: Use the “remote” filter to find opportunities from top companies. Jobspresso: Features high-quality remote jobs in tech, marketing, and support. Nodesk: Ideal for digital nomads, with a focus on tech and marketing roles. Remote OK: Transparent listings with salary and location details. ZipRecruiter: Offers a wide range of remote jobs, including SEO and customer service. Conclusion – Full Time Remote Jobs The remote job market in the USA is thriving in 2025, offering diverse opportunities across tech, marketing, healthcare, education, and customer service. From high-paying software engineering roles to flexible customer success positions, there’s a remote job for nearly every skill set. By leveraging specialized job boards, tailoring your application materials, and building a strong online presence, you can land a fulfilling full-time remote role that aligns with your career goals. Start your search today on platforms like We Work Remotely, FlexJobs, or LinkedIn, and take the first step toward a flexible, rewarding career from anywhere in the USA. FAQs – Full-Time Remote Jobs What are the best platforms for finding full-time remote jobs in the USA? Top platforms include We Work Remotely , FlexJobs , and Remote.co , LinkedIn , Jobspresso , Nodesk , Remote OK , and ZipRecruiter . These sites specialize in remote listings and offer filters for full-time roles. What skills are most in demand for remote jobs in 2025? In-demand skills include programming (Python, JavaScript), SEO , content creation , cybersecurity , telehealth expertise , and proficiency with remote tools like Zoom , Slack , and CRM platforms . How can I avoid remote job scams? Research employers on Glassdoor or social media, avoid jobs requiring upfront payments , and verify recruiters through video calls . Never share bank details before being hired. Do remote jobs pay as well as in-office jobs? Many remote jobs offer competitive salaries , especially in tech and marketing . For example, software engineers can earn $100,000–$180,000/year , comparable to or higher than in-office roles. Can I work remotely from any state in the USA? Most remote jobs are location-agnostic , but some require specific time zones or state residency due to tax or legal reasons . Always check job listings for restrictions. What are the benefits of full-time remote work? Benefits include flexibility , no commute , cost savings , and access to global opportunities . Many companies also offer remote allowances or perks like parental leave . How do I stand out in a remote job application? Tailor your resume with relevant keywords , highlight remote work experience , and showcase digital skills . A strong LinkedIn profile and portfolio can also help. Are there remote jobs for entry-level candidates? Yes, roles like customer service , content writing , and data entry are accessible to beginners. Platforms like Pangian and Remote.co list entry-level opportunities. What tools should I learn for remote work? Familiarity with Zoom , Slack , Trello , Google Workspace , CRM tools (e.g., Salesforce, HubSpot), and industry-specific software (e.g., Ahrefs for SEO) is essential. How do I prepare for a remote job interview? Test your tech setup , research the company, and demonstrate familiarity with remote work tools . Highlight your ability to communicate effectively and manage time independently . Related Posts Top 10 Remote Customer Service Jobs You Can Start Today The Pros and Cons of Working Remote Data Entry Jobs How to Land Your First Remote Entry-Level Job: Tips and Tricks How to Thrive in Remote Customer Service Jobs: Tips for Success Best Remote Customer Success Jobs You Can Work From Anywhere Top Remote Front End Developer Jobs Hiring in 2025 Top 10 Work from Home Jobs in Delhi Hiring Now Legit Work From Home Jobs for Stepmoms: Real Opportunities & Flexible Roles in 2025 Show more Show less

Job title: Head of Customer Service - D2C Fast Fashion (chat based process) Location: Gurugram Industry: E-commerce / Fast Fashion Apparel About us: We are a fast-growing D2C e-commerce brand in the Fast fashion Apparel space, committed to delivering high-quality products and an exceptional customer experience. Our website is hosted via Shopify and we use WhatsApp channel for Customer assistant. As we continue to scale, we're looking for a proactive and experienced leader to head our chat-based customer service operations. Key Responsibilities: Lead the Support Team: Supervise and guide the day-to-day operations of the customer support team and ensure proper responses to customer queries while managing response time Chat and CRM Tools: Have experience with platforms like Freshchat, Zendesk, Intercom, or Gorgias to manage workflows for WhatsApp chat, maintain records, and provide insight to improve Chat bot response and effectiveness Handle Escalated Queries and ensure quick redressal of complex issues. RR and Exchange Request : Handle and improve process related to RR and work towards how to reduce manual interference for these queries Collaborate with Cross-Functional Teams : Collaborate closely with operations, production, logistics, and tech teams to resolve customer issues efficiently. Monitor and Audit Team Performance Metrics: Monitor team performance and drive KPIs like response time, resolution rate, CSAT, and first-contact resolution. Analyze Customer Interactions: Analyze chat transcripts and customer feedback to identify trends and areas for improvement. Stay Updated with Industry Trends: Regularly track industry updates and competitor practices to keep the support function efficient and competitive. Additional Tasks: As Oyela is a fast growing startup, there are processes, tasks and surveys needed to be implemented and done by CX team to provide best experience to Customers and to improve our services and products Qualifications & Experience: Minimum 5 years of Total work experience and Minimum 3 years of experience in heading a chat-based customer support team for an e-commerce or D2C brand. Proven ability to manage team targets, escalations, and day-to-day performance metrics. Strong written & communication skills, empathy, and customer-first mindset. Comfortable with data tracking and reporting. Exposure to WhatsApp commerce or social commerce support. Show more Show less

Chennai, India The Opportunity Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visitwww.anthology.com. We’re looking for an experienced Amazon Connect Expert to join our team and help design, configuration, and integration of advanced contact center solutions using Amazon Connect. The ideal candidate has deep technical knowledge of Amazon Connect and its ecosystem, and is skilled in creating comprehensive documentation, including user-friendly step-by-step guides for end users and technical teams. You’ll play a key role in helping us build modern, scalable, and efficient customer service experiences that integrate seamlessly with internal systems and third-party platforms. Primary Responsibilities Will Include Amazon Connect Architecture & Configuration Designing, configuring, and maintaining Amazon Connect environments, including contact flows, routing profiles, hours of operation, and agent experience Building and optimizing Lex bots, Lambda functions, and Amazon Connect Tasks Integration & Automation Integrating Amazon Connect with CRMs (e.g., Salesforce, HubSpot), ticketing platforms (e.g., ServiceNow, Zendesk), and internal tools via APIs, AWS Lambda, EventBridge, S3, DynamoDB, etc Developing automation scripts and workflows to streamline operations and reduce manual work Documentation & Guides Creating step-by-step guides, user manuals, knowledge base articles, and training materials for various stakeholders (agents, supervisors, developers) Maintaining documentation for architecture diagrams, integration patterns, and deployment processes Project Leadership & Support Leading or collaborating on the implementation of new contact center features and migrations Troubleshooting issues, monitoring performance, and ensuring high availability and compliance with SLAs Collaboration & Enablement Working closely with business stakeholders, engineers, and IT teams to translate contact center needs into scalable Amazon Connect solutions Training and mentoring internal teams on best practices, configuration, and ongoing support The Candidate Required skills/qualifications: Experience with Amazon Connect, including complex setups and integrations (at least 3 year preferred) Deep understanding of AWS services commonly used with Connect (Lambda, S3, Lex, DynamoDB, CloudWatch, etc.) Hands-on experience integrating Amazon Connect with CRMs and third-party platforms Strong documentation skills — ability to write clear, concise, and visually helpful step-by-step instructions Familiarity with contact center metrics, KPIs, and customer experience best practices Experience with scripting or coding in Python, JavaScript, or Node.js is a plus AWS certification (especially in Connect or Solutions Architect) is a plus Fluency in written and spoken English at CEF C1 level or above Preferred Skills/qualifications Experience with Amazon Connect Cases, Wisdom, Tasks, and Contact Lens Understanding of TCPA compliance and secure call handling UI/UX understanding for agent and customer interfaces Experience working in regulated industries (e.g., healthcare, finance, Education) This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Anthologyis an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression,protected military/veteran status, or any other legally protected factor. Show more Show less

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs . We empower 100,000+ businesses and 7,000+ partners —including ISVs, resellers, and affiliates—to scale their engagement and revenue through advanced automation and communication solutions. Recognized as Meta's Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024 , AiSensy is one of India's fastest-growing B2B SaaS startups . 100,000+ Businesses Onboarded : Trusted by businesses across India and beyond. ₹4000+ Crores Revenue Driven : Enabling real results through WhatsApp-led engagement over the last 3.5+ years. About the Role – Partner Support Executive We are looking for a Partner Support Executive who will serve as the first line of support for AiSensy’s partners, ensuring high-quality service, quick resolution of technical and operational issues, and a seamless onboarding experience. You’ll work closely with internal teams to resolve issues, maintain SLAs, and deliver a consistently strong partner experience. Key Responsibilities Partner Query Support Respond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom. Maintain strong First Response Time (FRT) and meet chat acceptance SLAs . Service Excellence Ensure CSAT scores of 95%+ by delivering timely, accurate, and empathetic support. Maintain high-quality written communication with typing speeds of 70+ words per minute . Partner Onboarding & Integration Guide partners through the onboarding process and assist with dashboard integrations. Understand the unique business use cases of partners and deliver tailored support solutions. Cross-Team Collaboration Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience. Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases. Must-Have 2–4 years of experience in partner or customer support roles (preferably in SaaS/B2B setups). Strong understanding of APIs, Webhooks , and third-party integration workflows. Proficiency with tools like Freshdesk, Zendesk, Intercom , or similar platforms. Excellent verbal and written communication skills. Good to Have Prior experience in SaaS customer success or technical support. Familiarity with CRMs and automation tools. Experience collaborating with internal tech and onboarding teams. Perks & Benefits Be the voice of India’s fastest-growing WhatsApp API platform to its partner ecosystem. Collaborate closely with cross-functional teams and leadership. Exposure to international partner operations and real-time WhatsApp integrations. Why Join AiSensy? Fast-Growing Environment : Work in a high-paced, dynamic setup that prioritizes ownership, learning, and impact. Global Exposure : Collaborate with WhatsApp’s global teams and join exclusive partner events. Create Real Impact : Help 100,000+ businesses achieve tangible outcomes through automation and smart engagement. Learn, Solve, Grow : Gain hands-on experience in technical integrations, client support, and strategic onboarding. Learn More About Us YouTube Demo – Watch Now Partnership Model Explore here Website: https://m.aisensy.com YouTube: AiSensy YouTube Channel LinkedIn: AiSensy LinkedIn Instagram: @aisensy_official Show more Show less

Position: Senior Manager / Lead – Customer Support Work Experience – 5 Years. Location – Delhi Salary – 14 LPA Industry – D2C, fintech, SaaS, or consumer internet companies. Key Responsibilities Customer Experience Strategy & Execution • Build and scale the end-to-end customer experience journey across all touchpoints (voice, chat, email, social, etc.). • Define KPIs and implement systems to track CSAT, NPS, FRT, TAT, and resolution rates. • Develop SOPs, training programs, and quality frameworks to ensure high-touch, consistent customer engagement. Customer Support Operations • Set up and manage support tools (CRMs, Helpdesks like Freshdesk, Zendesk). • Drive efficiency in ticket handling, escalation management, and root-cause analysis. • Establish internal feedback loops to continually improve the customer experience. Revenue Enablement • Design and implement processes for cross-selling and upselling during customer support interactions. • Train the CX team to identify revenue opportunities while maintaining a service-first mindset. • Collaborate with Sales & Marketing teams to align on customer lifecycle journeys and value offerings. Leadership & Team Development • Hire, mentor, and manage a high-performing support team aligned with business goals and customer values. • Foster a culture of empathy, ownership, and performance excellence within the CX function. Customer Advocacy & VOC • Act as the voice of the customer internally by synthesizing feedback into actionable insights. • Drive initiatives to reduce churn, increase loyalty, and boost referral engagement. Cross-Functional Collaboration • Work closely with Product, Tech, Operations, and Marketing to resolve systemic issues and influence roadmaps. • Support campaigns and launches with seamless CX planning and execution. Show more Show less

Job Description Zendesk is seeking a Staff Software Engineer to join our Engineering Productivity team in Pune . In this role, you will tackle highly scalable technical challenges and contribute to enhancing our engineering processes. About the team: We are a newly formed Engineering Productivity Team based in Pune, dedicated to enhancing the efficiency and effectiveness of engineering teams across Zendesk. Our focus is on developing and implementing advanced engineering development tools and processes that drive productivity improvements, optimize performance, and reduce costs. By introducing innovative solutions and seamless workflows, we empower engineering teams to deliver high-quality products faster and with greater impact. Join us to be a part of building the future of engineering excellence at Zendesk! Note**: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. What you get to do every day: Technically lead a team of engineers maintaining the CI tools at Zendesk (Github, Github Actions, Artifactory) Build robust configuration driven repository, team provisioning in Github through integrations with our Identity Provider.  Continuously seek to improve the reliability and cost of the CI platforms by understanding usage patterns and preventing abuse Author RFCs to propose enhancements to the systems or process and get alignment with Security, Engineering and relevant stakeholders. Design proactive and extensive monitoring and reporting systems which improve observability of the systems and help reduce MTTR Mentor and guide engineers, fostering a culture of continuous learning and technical excellence. In order to promote a culture of accountability and transparency in project deliverables and timelines. Lead by example - conduct and participate in thorough design and code reviews to maintain high development standards, ensuring the code is clean, efficient, and maintainable. Communicate effectively with business owners and other stakeholders to understand business needs and translate them into technical requirements, working collaboratively with cross-functional teams to ensure continuous delivery of value to our customers. Actively participate in strategic planning and roadmapping sessions, providing technical insights and aligning technical goals with business objectives. Stay informed about emerging technologies and trends, sharing insights and recommending improvements to enhance team capabilities.  What you bring to the role: 12+ years of industry experience with at least 8+ years of relevant experience in building deployment pipelines (Jenkins, CircleCI, Github Actions, Travis) Experience with working with one or more public clouds (AWS, GCP, Azure) Experience with infrastructure automation tools like Terraform, Crossplane, CloudFormation A deep understanding of containers and experience with Kubernetes & Docker. Experience in leading architectural decision-making processes and mentoring teams Strong understanding of DevOps practices and methodologies. Proficient with any of the following programming languages - Go, Python, Ruby. Excellent problem-solving skills and the ability to work under pressure. A demonstrated willingness to learn and adapt to new technologies and tools. Strong communication skills, both written and verbal - you’ll be collaborating closely with people in multiple time zones. Ability to work independently and in a team, with a proactive approach to improving processes and outcomes. About Zendesk Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Role : Computer and Information Systems Managers For Workflow Annotation Specialist Project Type: Contract-based / Freelance / Part-time – 1 Month Job Overview: We are seeking domain experts to participate in a Workflow Annotation Project . The role involves documenting and annotating the step-by-step workflows of key tasks within the candidate’s area of expertise. The goal is to capture real-world processes in a structured format for AI training and process optimization purposes. Domain Expertise Required :  Plan and deliver IT projects on time and within scope  Supervise technical and project staff  Oversee IT infrastructure and operations  Enforce information security policies and protocols  Manage vendor contracts and service agreements  Align technology strategy with overall business objectives . Tools & Technologies You May have Worked: Project & task management: Jira, Microsoft Project, Smartsheet Monitoring & analytics: Datadog, Splunk Security tools: Nessus, Qualys Service management: ServiceNow, Zendesk Cloud platforms: AWS Console, Azure Portal, Google Cloud Console Enterprise systems: SAP, Oracle ERP Collaboration tools: Slack, Microsoft Teams Open Source / Free Software Experience Project management: OpenProject, Taiga, Kanboard Monitoring & visualization: Zabbix, Prometheus + Grafana Security tools: OpenVAS Version control & DevOps: GitLab Community Edition (CE) Collaboration & support: Rocket.Chat, osTicket ERP systems: Odoo Community Edition Show more Show less

Job Title: Senior Zendesk Administrator Location : Hyderabad Experience Required: Minimum 5 years Employment Type: Full-time, Onsite Role Overview As a Zendesk Administrator, you will be responsible for the day-to-day management, configuration, and improvement of our Zendesk platform. This position involves working closely with cross-functional teams to enhance system efficiency, support analytics, and ensure scalability as we grow. Technical Skills 5+ years of experience with Zendesk or similar platforms Familiarity with Zendesk Suite (Talk, Chat, Sell) is a plus Experience in multi-brand environments Strong problem-solving, analytical, and communication skills Show more Show less

Key Responsibilities - Onboarding & Implementation• Run discovery calls, product demos, and kick‑off workshops.• Configure accounts, import menus, and set up integrations (e.g., Swiggy API).• Build project trackers and rollout dashboards in Excel, ensuring milestone adherence.Training & Adoption• Deliver remote and in‑person training sessions for owners, managers, and frontline staff.• Create quick‑reference guides, videos, and FAQ sheets.• Monitor usage data; trigger interventions where adoption lags.Customer Support & Advocacy• Provide Tier‑1/Tier‑2 functional support via phone, email, chat, and on‑site visits.• Log issues, coordinate with Product & Engineering, and manage escalation timelines.• Champion customer feedback internally to influence roadmap priorities.Data Analysis & Reporting• Build and automate Excel dashboards (PivotTables, Power Query, Power Pivot, macros/VBA) to track health scores, churn risk, and upsell opportunities.• Present insights in weekly business reviews.Field Engagement• Travel to customer sites for go‑lives, health checks, and relationship‑building (approx. 8–10 days/month).• Represent Digitory at partner events, roadshows, and industry forums. Must‑Have QualificationsBachelor’s degree in Business, Hospitality, Engineering, or related field. 2+ years in customer success, implementation, or account management within SaaS, hospitality tech, POS, or related domains. Advanced Microsoft Excel skills (PivotTables, Power Query, Power Pivot, complex formulas; VBA/macros a plus). Proven track record of delivering training and driving product adoption. Excellent verbal & written English; proficiency in Hindi and/or regional languages is advantageous. Willingness to travel nationally on short notice; valid driver’s licence & personal mobility preferred. Self‑starter with strong problem‑solving, time‑management, and stakeholder‑influence abilities. Nice‑to‑HaveExperience integrating third‑party delivery platforms (Swiggy, Zomato, Uber Eats, etc.). Familiarity with CRM tools (HubSpot, Zoho, Salesforce) and ticketing systems (Freshdesk, Zendesk). Knowledge of SQL or BI tools (Power BI, Tableau, Looker). Success Metrics (First 12 Months)Onboarded Accounts: ≥ 95 % of assigned prospects live within agreed timelines. Adoption & Health: ≥ 90 % weekly active usage across key modules. Customer Satisfaction: CSAT ≥ 4.5/5; Net Promoter Score ≥ 50. Renewal & Expansion: Drive ≥ 10 % upsell revenue from book of business. What We OfferCompetitive salary + performance bonus. Travel allowance and daily field expense coverage. Health insurance for you and your dependents. Quarterly learning stipend (Excel certifications, customer‑success courses, etc.). High‑ownership environment with direct access to leadership and a clear career path into Senior CSM or Implementation Lead roles.

Job Title: Customer Support Trainer Company: Job-Ready.ai Compensation: $100/hour (Freelance/Remote) Location: Remote | Global Applicants Welcome About the Role: We are hiring a Customer Support Trainer to prepare learners for customer-facing roles by teaching them to handle inquiries, complaints, and technical issues professionally and empathetically. Key Responsibilities: Teach support tools like Zendesk, Freshdesk, Intercom, and ticketing systems. Train learners in handling live chat, voice support, and email communication. Conduct sessions on call etiquette, de-escalation techniques, and empathy. Provide feedback on tone, accuracy, and professionalism during simulations. Coach learners on handling SLAs, documentation, and follow-ups. Required Qualifications: 2+ years in a customer support role (tech support, voice/chat/email). Experience in support operations and QA processes. Excellent command of English and soft communication. Prior teaching or team lead experience is a plus. Comfort working across time zones in a remote setup. Why Join Job-Ready.ai? 💰 $100/hour compensation 🌍 Remote & flexible work 🧠 Work with an AI-powered training ecosystem Show more Show less