1588 Zendesk Jobs - Page 5

About the Role: We are seeking a motivated and goal-oriented Sales Representative to join our growing team in Hyderabad. The ideal candidate will be responsible for conducting outbound sales via calls, emails, and chat. A background or understanding of Foreign Exchange (FX) and Contracts for Difference (CFDs) will be considered a strong advantage. Key Responsibilities: Conduct outbound calls to engage prospective and existing clients Follow up and convert leads generated through email and live chat Understand customer needs and offer suitable products/services Use Salesforce CRM to manage sales activities, follow-ups, and reporting Build and maintain relationships with clients to maximize customer lifetime value Meet or exceed monthly sales targets and key performance indicators (KPIs) Collaborate with marketing and sales teams to optimize campaigns Stay updated on product offerings, market trends, and competitor activity Requirements: Minimum 1 year of experience in outbound sales, tele sales, or customer support Proficiency in Salesforce CRM Strong communication skills in Hindi and English. Both spoken and written Comfortable with handling conversations via phone, email, and chat Highly organized, with the ability to multitask and manage time effectively Knowledge or experience in FX (Foreign Exchange) and CFDs (Contracts for Difference) is a strong plus Preferred Qualifications: Bachelor's degree in Business, Finance, Sales, or a related field Experience working in the financial services or fintech industry Familiarity with digital tools such as Zendesk, Slack, or Zoom Exposure to international sales or global client bases What We Offer: Competitive salary with performance-based incentives Dynamic, team-oriented work environment Opportunities for professional development and upskilling Exposure to global financial markets and fintech tools Training on product, CRM, and compliance.

Location: Noida, Sector 63 Grade: V7 and Above Salary: 45,000 – 50,000 per month (CTC) Handle Level 3 customer escalations via email, calls, or CRM platforms. Act as the final resolution point for unresolved or sensitive customer complaints. Required Candidate profile Maintain comprehensive documentation of case resolutions in CRM tools. Ensure customer satisfaction through empathy, ownership, and clear communication. Joining: Immediate joiners preferred

Greetings from Cloudnausor Technologies!!! We are immediately looking for a PHP Laravel Developer Job Location: Puducherry Job Designation: Software Developer Salary: 3L to 12L Experience: 3 – 7 Yrs Skills: PHP, Laravel, MySQL Notice: 15 days or immediate Job Description Proven software development experience in PHP Experience with Laravel frameworks Strong understanding and working experience on any popular CMS and ecommerce like Drupal,Magento,zencart,opencart and prestashop will be an added advantage Strong knowledge of Core PHP and PHP based frameworks such as Laravel. Strong enough to generate API web services to serve the client, utilizing REST and microservices. User authentication and authorization between multiple systems, servers, and environments Understanding of MVC design patterns Work experience with an RDBMS, such as PostgreSQL or MySQL Good grasp of Object oriented concepts along with ability to apply the relevant PHP frameworks Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX etc Experienced in developing web applications internet technologies using PHP, MySQL, Apache Industry: Software Service Functional Area: IT Software Employment Type: Full Time Company Name: Cloudnausor Technologies Pvt Ltd Location: Pondicherry Company Name: Cloudnausor Technologies Website: www.cloudnausor.com About Company: Cloudnausor embarked as Cloud based CRM Solutions: Salesforce Consulting, Zoho Certified Solutions Provider, Microsoft Dynamics 365, SugarCRM, SuiteCRM, Vtiger, Zendesk, Hubspot, etc. Cloud based ERP, SupplSychain management Solutions: Odoo, Zoho, Custom applications, etc., Mobile Application Development: Android, iOS, Hybrid applications (ionic, react) IT Staffing : Dedicated & contract based staffing for all your IT Services. Cyber-security, Artificial Intelligence, IoT, Big Data Web : UX/UI Designs, PHP & ASP.Net Developments, etc., Digital Branding & Marketing : SEO, SMM/PPC, Digital marketing. With its headquarters rooted in Paris, France. Over these years, Cloudnausor has been focusing on providing ideal solutions for all the business requirements across various industries globally.

Join TalentPop App as a Brand Concierge - Online Order Support VA! At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you! We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a premium, concierge-level experience. If you're ready to thrive in a fast-paced, fully remote team, we’d love to meet you! What You’ll Do Provide exceptional, personalized service through phone, live chat, email, and SMS — assisting with inquiries related to orders, products, returns, and refunds. Act as the voice of the brand, ensuring all customer interactions reflect the company’s identity, tone, and values. Assist customers with order-related inquiries, including tracking, returns, and exchanges, while ensuring a smooth and satisfying experience. Engage with customers beyond basic support, fostering long-term relationships that enhance brand loyalty and customer retention. Maintain accurate records of customer interactions and feedback to provide insights that can improve service and help the internal team refine the customer experience. Share insights and trends with the internal team to continually improve the customer experience and brand representation. What We’re Looking For 1+ year of experience in customer service, online support, or e-commerce, with a focus on personalized customer engagement. Strong communication skills — both written and verbal — with a friendly, professional, and solution-oriented approach. Familiarity with Shopify, Zendesk, Gorgias, or similar platforms is a plus. Ability to remain calm and resourceful when handling customer concerns, always striving to deliver top-tier service. Strong organizational skills and attention to detail. Comfortable working remotely and independently in a fast-paced environment. Why Join TalentPop App? Earn commissions and enjoy annual performance-based raises. Paid time off to relax and recharge. HMO health coverage or a health stipend to support your well-being. Performance and recognition bonuses to celebrate your contributions. 100% permanent work-from-home setup — skip the commute! A supportive, friendly team culture with real opportunities for career growth. When applying, kindly include the application code BCS — it helps us review your application faster! Ready to be the face of a brand and provide an exceptional online shopping experience? Apply now to become a Brand Concierge - Online Order Support VA at TalentPop App!

Join TalentPop App as a Brand Concierge - Online Order Support VA! At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you! We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a premium, concierge-level experience. If you're ready to thrive in a fast-paced, fully remote team, we’d love to meet you! What You’ll Do Provide exceptional, personalized service through phone, live chat, email, and SMS — assisting with inquiries related to orders, products, returns, and refunds. Act as the voice of the brand, ensuring all customer interactions reflect the company’s identity, tone, and values. Assist customers with order-related inquiries, including tracking, returns, and exchanges, while ensuring a smooth and satisfying experience. Engage with customers beyond basic support, fostering long-term relationships that enhance brand loyalty and customer retention. Maintain accurate records of customer interactions and feedback to provide insights that can improve service and help the internal team refine the customer experience. Share insights and trends with the internal team to continually improve the customer experience and brand representation. What We’re Looking For 1+ year of experience in customer service, online support, or e-commerce, with a focus on personalized customer engagement. Strong communication skills — both written and verbal — with a friendly, professional, and solution-oriented approach. Familiarity with Shopify, Zendesk, Gorgias, or similar platforms is a plus. Ability to remain calm and resourceful when handling customer concerns, always striving to deliver top-tier service. Strong organizational skills and attention to detail. Comfortable working remotely and independently in a fast-paced environment. Why Join TalentPop App? Earn commissions and enjoy annual performance-based raises. Paid time off to relax and recharge. HMO health coverage or a health stipend to support your well-being. Performance and recognition bonuses to celebrate your contributions. 100% permanent work-from-home setup — skip the commute! A supportive, friendly team culture with real opportunities for career growth. When applying, kindly include the application code BCS — it helps us review your application faster! Ready to be the face of a brand and provide an exceptional online shopping experience? Apply now to become a Brand Concierge - Online Order Support VA at TalentPop App!

Now Hiring: French-Speaking Customer Support Specialist (Voice & Chat) – Work from Home Are you fluent in French and English? Do you have a knack for solving problems and delivering exceptional service? If you’re looking to join a fast-growing team that values professionalism, growth, and customer satisfaction—this opportunity is for you. What You’ll Be Doing As a Customer Support Specialist, you will serve as the first point of contact for our French-speaking customers. You will handle inquiries via inbound calls, live chat, and email, ensuring that every customer interaction is prompt, clear, and helpful. Key Responsibilities Deliver outstanding support in both French and English through voice and chat Troubleshoot and resolve customer issues with professionalism and urgency Build strong relationships by personalizing each interaction Collaborate with your team to ensure consistent and high-quality service Share customer feedback and insights to help improve our processes What We’re Looking For At least 1 year of experience in a customer support or contact center environment Fluent in both written and spoken French and English Strong communication and problem-solving skills Experience using platforms like Gorgias, Zendesk, Shopify, or similar tools is preferred Ability to stay calm and solution-focused under pressure Familiarity with e-commerce and CRM systems is an advantage Tech Requirements Personal computer or laptop with a minimum i5 processor Stable internet connection with at least 15 Mbps upload and download speeds Perks And Benefits Competitive pay with annual performance reviews Paid time off to support work-life balance Monthly health stipend Performance bonuses based on KPIs Permanent remote work setup Join a company that values your language skills and commitment to excellent service. Apply today and become an essential part of a supportive and results-driven team.

We're Hiring: Lead, Customer Success Operations (Workflow Management) Location: Pune Department: Customer Success Operations Join Qapita, a leading equity management platform transforming ownership for startups and enterprises worldwide. If you are passionate about enhancing customer experiences, optimizing workflows, and driving customer satisfaction, we want to hear from you! About The Role As a Lead, Customer Success Operations, you will be responsible for managing helpdesk and CR desk teams, streamlining workflows, leveraging analytics for insights, and enhancing overall customer satisfaction. This role requires a strategic thinker with strong leadership skills and hands-on experience in customer success operations. Key Responsibilities Lead and manage helpdesk and CR desk teams to ensure seamless customer support and satisfaction. Optimize workflows and processes to improve operational efficiency and customer experience. Utilize reporting and analytics tools (e.g , Zendesk, Freshdesk) to derive insights and enhance performance. Drive CSAT improvements by identifying pain points and implementing effective solutions. Plan and execute customer engagement initiatives such as demos, webinars, and training sessions. Collaborate cross-functionally with internal teams to enhance customer success strategies. What We're Looking For 4+ years of experience in customer success or helpdesk operations, with 2+ years in a leadership role. Strong leadership and team management skills with a proven track record of driving results. Hands-on experience with customer support tools like Zendesk, Freshdesk, or similar platforms. Analytical mindset with expertise in reporting, data analysis, and insights-driven decision-making. Customer-first approach with a strong ability to drive CSAT and operational efficiency. Excellent communication and stakeholder management skills. Why Join Us? Be part of a dynamic and innovative team at Qapita, serving over 2,000 clients across Asia, ANZ, and the US. Work on cutting-edge solutions managing $80B+ in equity value. Opportunity to shape and enhance the customer success function in a fast-growing company. A collaborative and growth-oriented work environment. If you're ready to make a meaningful impact in the world of equity management, apply now and join us in reshaping the future of ownership! (ref:iimjobs.com)

Location: LPU, Jalandhar (Work from Office) Experience: 2–5 years Job Type: Full-Time Department: Marketing & Communication About the Role Are you someone who enjoys solving problems, loves communicating with people, and finds joy in helping others succeed? At LPU Online, we’re on a mission to make education accessible, seamless, and supportive for every learner. As a Student Support Executive , you’ll be at the heart of that mission — ensuring our students feel heard, guided, and cared for at every step of their journey. This is more than just a support role. It’s a chance to build meaningful connections, provide real-time impact, and grow within the ever-evolving world of online education. What You’ll Be Doing Respond to student queries through chat, email, query platform and social media messages, in a professional, empathetic, and timely manner. Assist learners with platform navigation, admissions, fee-related concerns, documentation, exams, and other academic processes. Coordinate with internal teams to ensure resolutions are smooth and prompt. Maintain accurate records of student conversations and ensure timely follow-ups. Meet service benchmarks (like TAT, CSAT) and continuously strive to enhance student satisfaction. Share regular feedback with the team to improve overall support quality and processes. What We’re Looking For Excellent written communication skills in English — clarity, empathy, and professionalism are key. Graduate in any stream Basic understanding of email/chat platforms or support tools (like Freshdesk, Zendesk, or similar). Good understanding of CRM systems such as Meritto, Leadsquared etc. Strong problem-solving attitude, patience, and a learner-first mindset. Ability to stay calm under pressure and handle multiple queries with attention to detail. Willingness to work flexible hours if required (including occasional weekends in lieu of compensatory leaves). What You’ll Gain Real-time exposure to India’s dynamic and growing online education space. Opportunity to be part of a student-first, innovation-led team. Growth path in student services, operations, and ed-tech roles. Supportive work environment that values learning, ideas, and ownership. Apply if You Are: Someone who believes great support can change a learner’s experience. Detail-oriented, responsive, and always ready to go the extra mile. Looking for a career that blends communication, service, and growth. Please apply through the apply button above, or the form link below:  https://docs.google.com/forms/d/18ohNhUApzJoiDFcL8CKrVBCGut3mueC_vqhg9L45URU/edit

Job Description Who we're looking for We are looking for a dynamic Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Marketing Operations and Enterprise Customer Experience (ECX) teams to lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working analyst with experience across the Salesforce platform. Bonus for also having experience with the Adobe platform.  What you'll be doing Work closely with our business stakeholders to lead requirements gathering, solution design, and implementation of major projects on the Salesforce platform, as well as other related SaaS systems and integrations like Marketo, Adobe Experience Manager and Adobe CDP. Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company. Use a combination of standard functionality and custom development to solve business problems. Implement and integrate third-party applications on the Salesforce and Adobe platforms as well as standalone SaaS applications. Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners. Maintain Users, Roles and Permissions across the various platforms for seamless access Configure and optimize system settings, metadata and CDOs In addition to Salesforce, you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack!  What you bring to the role Basic Qualifications: Bachelor’s degree or equivalent work experience and 2+ years Salesforce admin experience. Consistent track record of having implemented and supported enterprise class solutions on the Salesforce platform - including requirements gathering, system design, configuration / development, testing & UAT, and production cutover. Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners. Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation. Preferred Qualifications: Salesforce admin experience or certifications in Salesforce Advanced Administrator, Platform Builder, Marketing Cloud Consultant certifications; Experience with Software-as-a-Service (SaaS) based selling models a plus; Jira / Confluence experience a plus; Knowledge of Adobe Platforms, including Marketo, AEM and CDP; Knowledge of Copado; Knowledge of Workato (or equivalent) ​ #LI-MJ1 Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Who we're looking for Zendesk is seeking a highly motivated and experienced Integration Lead to join our IT Customer Experience Systems (CXS) Marketing team. The ideal candidate will be a problem-solver who thrives in a dynamic, fast-paced environment. You will be responsible for overseeing the successful integration of our marketing technology stack with various systems and platforms, ensuring seamless data flow and functionality. If you're passionate about marketing technology, love to tinker with APIs and connectors, and enjoy working collaboratively across teams and with external vendors, we're looking for you to make a significant impact on our marketing operations. What you'll be doing As the Integration Lead, you will bring a blend of technical expertise and project management skills to the team. Your main responsibilities will include: Managing integrations with other systems and platforms to optimize marketing operations. Ensuring data flow between Adobe Martech Platforms and Zendesk's systems is smooth, efficient, and in compliance with privacy regulations. Implementing and troubleshooting API, Connector, JS integrations to eliminate bottlenecks and improve performance. Collaborating with IT professionals within Zendesk and external vendors to execute integrations flawlessly. Your role is pivotal in driving the efficiency and effectiveness of our marketing technology investments and helping Zendesk continue to deliver exceptional service to our customers. What you bring to the role Basic Qualifications: Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field. At least 2 years of experience with Workato platform tool. Strong understanding of API concepts and different integration patterns. Experience with Adobe Martech Platforms or similar marketing technology ecosystems. Proven track record of managing complex integrations in a cross-functional environment. Experience with cloud-based architectures, web services, and APIs, specifically Salesforce ingress/egress. Strong communication skills Preferred Qualifications: Certifications in Adobe Experience Cloud or similar platforms. Proficient in JavaScript and other relevant programming languages used for integration purposes. Familiarity with CRM and CMS systems and their role within a marketing organization. Experience working with external vendors and managing vendor relationships effectively. Excellent communication and interpersonal skills, with an ability to convey complex technical issues to non-technical stakeholders. Adept at managing multiple projects simultaneously, with an ability to prioritize and execute tasks in a high-pressure environment. #LI-MJ1 Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

As an experienced Customer Onboarding/Product Implementation Specialist, you will play a crucial role in providing enterprise-level technical support to our customers. You will be the primary point of contact during project implementations, demonstrating a high sense of urgency and ownership in all customer interactions. Your responsibilities will include building and managing strong relationships with clients and internal stakeholders, such as Sales, Presales, Customer Success, Product, Engineering, Marketplace, and Support teams. Your role will involve overseeing all technical aspects of project implementation from kick-off to Go-Live, including scoping, change request management, and coordination with the Engagement Manager. You will collaborate closely with project sponsors and stakeholders to define project goals, requirements, planning, tracking, and timely delivery of projects. Pre-kick-off and kick-off meetings will be conducted with sales/pre-sales and customers to establish project plans, milestones, goals, and set appropriate expectations. Working in coordination with the Engagement Manager, you will lead the development and implementation of plans and programs across all project phases to meet project goals effectively. Additionally, you will establish and manage communication, escalation, and risk management plans, while monitoring project progress on a daily basis and reporting status to senior management and stakeholders. Furthermore, you will work on multiple projects simultaneously and collaborate with customers, internal teams, and SI partners for successful project delivery. Your qualifications should include 2 to 5 years of experience in the software/tech industry, with a preference for experience in implementing SaaS products. Basic front-end programming knowledge (HTML5, JavaScript, jQuery), understanding of technology stacks, programming concepts, and integrations (REST APIs) with cloud systems are desirable. Hands-on experience with configuring SaaS products like Zoho, Zendesk, Keka, We360, etc., and the ability to learn new technologies quickly are essential. Strong communication and written skills, willingness to work in European shifts, and the ability to work in cross-functional teams to solve business and tech problems are also required. In this role, you will serve as a trusted advisor to customers, showcasing a growth mindset, understanding customer requirements, and demonstrating a passion for providing effective solutions. Your soft skills will be crucial in interacting with customers over phone or video calls, ensuring a seamless onboarding experience and successful product implementation.,

Domain - Technical Support International Voice Min 1 Yr Exp Into Technical Support CTC - Up to 4 LPA Work From Office 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Graduation is must Contact-divyanshi(8905115503) Perks and benefits 2 ways Cab Allowances and incentives

Job Overview: At Oroprise, we are commencing our journey in Smart Product Development space. Candidates PTC CAD/PLM (creo, windchill etc.) software exposure with mechanical design knowledge will be the ideal resource to meet our expectation. The ideal candidate will provide technical support, troubleshooting, and maintenance for our cutting-edge smart products, ensuring a seamless experience for both our internal teams and customers. This role requires a blend of strong technical expertise, communication skills, and an aptitude for problem-solving in a fast-paced environment. Product development is becoming increasingly complex. Customers expect more features, a high degree of product personalization, and exceptional quality. Equipped with the right tools and an experienced partner at your side, you’re prepared for these challenges and will be designing tomorrow’s innovations in no time! Key Responsibilities: With the Engineering & Industry team, what are you going to do? The Smart Product Development team consists of both young and experienced consultants. We offer our customers a perfect mix to support them in the implementation and use of their PTC CAD and PLM software. • As an Application Engineer you work intensively on the support and implementation of CAD & PDM/PLM projects. • You are a part of our Service desk team, offering support to our customers. You follow up and resolve tickets through our ticketing system. • You take care of the installation, configuration and updates of Creo and Windchill PDMLink for our customers. • You provide advice and solve problems via remote access or on site at our customers if they are located near you • You will have the opportunity to learn a lot from our experienced colleagues in a short time. • Gradually you further specialize in Creo and Windchill. You will be given the opportunity and the necessary time to have your knowledge certified. • Over time, and after you have acquired more specialized knowledge, you will be involved in complex implementations and grow into a role as Technology Consultant or Expert. Required Skills: • Education : - You preferably have a bachelor's or master's degree in a mechanical or design-oriented direction. • Experience: - 5+ years of practical experience with the PTC Creo and Windchill product suite , technical support, product support, or customer service, with a strong focus on technology, IoT, or smart products. - Experience with the extended PTC product family ALM , IOT,smart devices, mobile apps, cloud platforms, and/or home automation systems… is a bonus • Skills: - Basic knowledge of engineering concepts or practical experience in product design - Profound knowledge of the English language, both written and spoken - You have a strong interest in PTC CAD and PLM software, and you have an affinity with product development and mechanical design. - You have a good knowledge of English - You have experience with Creo and/or Windchill and you wish to develop further in this software. - You would like to keep up with the latest technological developments from our supplier PTC . - You are communicative, customer-oriented and aim for added value through teamwork. - You enjoy working in an ever-changing environment and you build long-term relationships with our customers. - You can work well independently, but also in a team. - IT knowledge (Windows OS, networking, …) that enables you to install, configure and support both CAD software on end user devices and Windchill software on customer Servers - Familiarity with ticketing systems (e.g., Jira, Zendesk) and customer support platforms. Salary : - Best in industry: Competitive salary and benefits package. ♯ Immediate Joiners would be preferred. If you are passionate about smart products and enjoy helping others solve technical challenges, we would love to hear from you. Apply today to be a part of our forward-thinking team!

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Who You Are: You are a technically skilled and detail-oriented professional with hands-on experience managing Freshdesk or similar customer service platforms. You excel at configuring systems, supporting daily operations, and collaborating with cross-functional teams to deliver smooth customer support experiences. You thrive in fast-paced SaaS environments and bring a strong sense of ownership and problem-solving to your work. What You’ll Be Doing: System Configuration & Maintenance: Execute day-to-day administrative tasks within Freshdesk, Freshchat and Freshcaller- including user setup, workflow automation, SLA configurations, and routing rules. Support & Troubleshooting: Serve as the primary point of contact for Freshworks platform issues. Proactively troubleshoot and resolve system-related problems, conduct root cause analysis, and provide timely, high-quality support to internal users. Ensure minimal disruption to customer support operations through efficient issue resolution and clear communication. Documentation: Maintain updated documentation of configuration changes, process flows, and how-to guides for support teams and internal stakeholders. Reporting Support: Assist in running and maintaining Freshdesk reports and dashboards. Collaborate with analytics and AI teams to help translate data into operational insights for stakeholders. Cross-Functional Collaboration: Partner with the Customer Success, Support Ops, and RevOps teams to implement approved system updates and ensure smooth process adoption. Continuous Improvement: Identify opportunities for workflow improvement, automation, or simplification and share recommendations with the Systems or RevOps leads. What You’ll Bring: 3-5 years of experience administering Freshdesk, Freshservice, or similar multi-channel customer service platforms Proficiency in Freshworks configuration, automation, and reporting tools Understanding of SLAs, ticket lifecycle workflows, tags, routing rules, and user roles Basic technical knowledge of APIs, webhooks, and data flows (bonus if hands-on) Familiarity with tools like Google Sheets/Excel, basic SQL, and ticketing dashboards Strong communication skills and the ability to collaborate with both technical and non-technical teams A process-oriented mindset and a keen eye for detail Experience/Education/Certifications Required: Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience Freshworks/Freshdesk certifications are a plus Experience with additional tools like Zendesk, Salesforce, or Assembled is a bonus Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

Experience: 8 - 15 Yrs We are seeking a highly skilled ERP Specialist with hands-on experience in Epicor Eclipse to support and enhance our ERP systems. The successful candidate will analyze business needs, develop and implement customized ERP solutions, and ensure seamless integration with existing technologies. This role will also focus on troubleshooting , SQL scripting , data visualization via Power BI , and collaboration with third-party vendors and internal teams to continuously improve business processes. Key Responsibilities Maintain and support the Epicor Eclipse ERP system, ensuring optimal performance and user satisfaction. Analyze business processes and identify opportunities for process improvement using Lean techniques. Collaborate with senior management and IT staff to gather requirements and translate them into ERP solutions. Design, develop, and deploy customized ERP programs, reports, and scripts using SQL, and configure ERP applications accordingly. Troubleshoot and resolve ERP-related issues, including integration, data discrepancies, and system errors. Act as a liaison between the company and third-party vendors for system enhancements and integration projects. Utilize Power BI to develop dashboards and reports that provide insights into business performance and system usage. Provide technical support to end-users, including incident management using a ticketing system (e.g., ServiceNow, JIRA, Zendesk). Deliver training to staff on new ERP features, workflows, and best practices. Maintain comprehensive documentation of processes, configurations, and customizations. Monitor and evaluate new ERP upgrades and third-party tools to assess fit and implementation feasibility. Ensure compliance with company policies and relevant industry regulations. Required Qualifications Bachelor's degree in Information Systems, Computer Science, Business, or related field. 3+ years of experience in an ERP specialist or business systems analyst role, with a strong focus on Epicor Eclipse. Strong proficiency in SQL (queries, scripts, stored procedures). Experience with Power BI or similar BI tools for dashboard/report development. Familiarity with ticketing systems (e.g., ServiceNow, JIRA, Zendesk) and support workflows. Proven troubleshooting and problem-solving skills across ERP and business application environments. Excellent communication and stakeholder management abilities. Experience working with third-party vendors and integration tools. Preferred Skills Knowledge of API integrations, Eclipse scripting, or custom Eclipse modules. Lean/Six Sigma certification or experience with process optimization methodologies. Experience in a distribution, manufacturing, or supply chain environment. Skills: api integrations,epicor,sql,epicor eclipse,integration,eclipse,jira,erp consultant,troubleshooting,incident management,power bi,lean techniques

Role Technical Support Engineer – Contact Center, Unified Communication & IVR roles at UFS (Unified Consultancy Services), tailored for India, US, and UAE markets : UFS is Hiring: Technical Support Engineer Location: India | USA | UAE (Remote / Onsite Opportunities) Type: Full-Time | Shift-based | Immediate Joiners Preferred Role Overview We are seeking an experienced and proactive Technical Support Engineer with expertise in Contact Center solutions, Unified Communication (UC), IVR Systems, and Scripting . You’ll be part of our global customer success and operations team, supporting mission-critical platforms and ensuring exceptional client experience across geographies. Key Responsibilities Provide Level 1 & Level 2 technical support for Contact Center (UCCE/UCCX/inContact/Genesys) and Unified Communication platforms (Cisco, Avaya, etc.) Troubleshoot and resolve issues related to IVR workflows, call routing scripts, SIP trunking, call quality, and integrations Analyze logs, configurations, and error reports to identify root causes Deploy updates, patches, and configuration changes with minimal downtime Work closely with Implementation, Engineering, and QA teams to address escalations Provide documentation and technical guidance to customers and internal stakeholders Follow ITIL-based ticketing, escalation, and reporting protocols Required Skills Strong understanding of Contact Center architecture (Cisco UCCE/UCCX, NICE inContact, Genesys Cloud preferred) Experience with IVR scripting (e.g., CVP Studio, VXML, VoiceXML, Call Studio, or Twilio Studio) Knowledge of Unified Communications (CUCM, CUBE, SIP, VoIP, H.323, etc.) Familiarity with network debugging tools (Wireshark, SIP trace, RTMT, etc.) Exposure to CRM integrations (Salesforce, Zendesk, etc.) a plus Strong communication and customer handling skills Ability to work in rotational shifts and cross-regional teams Qualification & Experience Bachelor’s degree in Engineering, Computer Science, or relevant field 3–7 years of experience in Contact Center or Unified Communication Support Certifications like CCNA Collaboration, CCNP, ITIL, or NICE/Genesys are a plus

Hello everyone, Hope all are doing well !!! We are hiring for Chargeback Analyst position. Straive, a leader in delivering technology-driven data/AI solutions for EdTech, Research, and Information Services to leading global organizations Thanks for showing your interest with Straive. Please look into the JD and revert back with your acceptance here. Job Description: Experience: 3+ Yrs Shift: 24/7 hrs (Rotational shift) Job Type: Full Time Location : Hyderabad Job Description: About Straive: Straive (earlier known as SPi Global) is a market leading content solutions company providing content creation services, course design, data operations and platform-based technology solutions. Ed-Tech, Data Solutions, Research and Education Content Services form the core pillars of the companyslong-term vision. With the acquisition of LearningMate in 2020, Straive is an end-to end content and technology partner to K-12, higher education players, digital publishers and LMS providers. The companyis a specialized solutions provider to business information providers in finance, legal, real estate, life sciences and logistics. Straive continues to be the leading content services provider to research and education publishers. In early 2021, SPi Global rebranded itself to Straive. The rebranding exercise saw a revamp of the visual identity of the company including a new brand colour, logo, refreshed website and social channels. The name Straive encompasses the company's increased focus on AI-driven solutions and signifies its ongoing endeavor to continuously enhance the value the company brings to its customers, to its employees and to the community. The new brand logo represents Straives commitment to unravel the power of information by Connecting the Dots''. With a client-base scoping 30 countries worldwide, Straives multi-geographical resource pool is strategically located in eight countries - India, Philippines, USA, Nicaragua, Vietnam, United Kingdom and the company headquarters in Singapore. Website: https://www.straive.com/ LinkedIn We are looking for an experienced Subject Matter Expert (SME) Chargeback Analyst with deep domain expertise in managing e-commerce disputes from the merchant side. The role involves overseeing fraud and non-fraud chargebacks across all card networks, optimizing evidence strategies, guiding junior analysts, and improving dispute recovery rates. The ideal candidate should have hands-on experience with processor portals, payment gateways, CRM tools, and a strong track record of improving win ratios while achieving daily operational targets. Key Responsibilities: Lead and support chargeback handling for card-not-present (CNP) transactions across all major card networks (Visa, MasterCard, Amex, Discover, etc.). Act as the escalation point and subject matter expert for complex fraud and non-fraud dispute cases. Oversee and guide the end-to-end process of gathering evidence from CRMs and payment systems to build strong representments. Operate across multiple processor portals (Stripe, Adyen, Worldpay, PayPal, etc.) and ensure compliance with individual card scheme regulations. Job Description Utilize CRM platforms (e.g., Shopify, Salesforce, Magento, Zendesk) to extract customer data and communication records to support chargeback rebuttals. Drive improvement in win ratios through analysis, training, and continuous enhancement of evidence strategies. Ensure the team meets or exceeds daily productivity and quality targets through mentorship and SOP optimization. Provide training and ongoing guidance to chargeback analysts to ensure consistent application of best practices. Identify root causes of recurring disputes and work cross-functionally to address gaps in fraud controls or customer service. Monitor updates to card network rules and ensure team alignment with industry standards. Requirements: 3+ years of hands-on experience in e-commerce chargeback and dispute resolution, with a focus on the merchant side. Strong knowledge of chargeback lifecycle and rules across all card networks in CNP environments. Expertise in using multiple processor portals and gateways for chargeback handling. Proficient with CRM tools to extract data for evidence compilation. Demonstrated success in improving dispute win ratios and achieving operational targets. Experience in coaching and mentoring junior team members. Strong analytical, communication, and process optimization skills If you are interested please share your resume and details below: Details: Name: Contact: Email: Location: preferred Location: CTC: ECTC: Offer in Hand: Reason for Change:

Join TalentPop App as a Brand Concierge - Online Order Support VA! At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you! We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a premium, concierge-level experience. If you're ready to thrive in a fast-paced, fully remote team, we’d love to meet you! What You’ll Do Provide exceptional, personalized service through phone, live chat, email, and SMS — assisting with inquiries related to orders, products, returns, and refunds. Act as the voice of the brand, ensuring all customer interactions reflect the company’s identity, tone, and values. Assist customers with order-related inquiries, including tracking, returns, and exchanges, while ensuring a smooth and satisfying experience. Engage with customers beyond basic support, fostering long-term relationships that enhance brand loyalty and customer retention. Maintain accurate records of customer interactions and feedback to provide insights that can improve service and help the internal team refine the customer experience. Share insights and trends with the internal team to continually improve the customer experience and brand representation. What We’re Looking For 1+ year of experience in customer service, online support, or e-commerce, with a focus on personalized customer engagement. Strong communication skills — both written and verbal — with a friendly, professional, and solution-oriented approach. Familiarity with Shopify, Zendesk, Gorgias, or similar platforms is a plus. Ability to remain calm and resourceful when handling customer concerns, always striving to deliver top-tier service. Strong organizational skills and attention to detail. Comfortable working remotely and independently in a fast-paced environment. Why Join TalentPop App? Earn commissions and enjoy annual performance-based raises. Paid time off to relax and recharge. HMO health coverage or a health stipend to support your well-being. Performance and recognition bonuses to celebrate your contributions. 100% permanent work-from-home setup — skip the commute! A supportive, friendly team culture with real opportunities for career growth. When applying, kindly include the application code BCS — it helps us review your application faster! Ready to be the face of a brand and provide an exceptional online shopping experience? Apply now to become a Brand Concierge - Online Order Support VA at TalentPop App!

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role : This new role will report into the Director, Manager, or Supervisor of the Library Conform Team and will use their media expertise to review multiple audio, video, and timed text material for timing and quality, ensuring we are collecting the best representation of our material and deprecating the rest using traditional and cutting edge technology. You will then ingest that material into our MAM for servicing. Your Role Accountabilities: QC original audio and video content for quality issues such as missing text or audio, framerate mismatches, loudness violations, among others, fixing minor issues and working with the content coordinators and supervisors to report the rest to appropriate resolving teams. Compare multiple versions of audio and timed text files visually and aurally to ensure quality material and conform that material to the service master. Concatenate episodes, end cards, bumpers etc. together, paying attention to audio and video transitions and ensure the creative choices are preserved. Ingest the material into our servicing MAM and coordinate with our Data Governenace team to ensure data integrity. Assist in testing POC tools and technology around media manipulation and workflows. Other duties as assigned. Qualifications & Experiences: Must be able to demonstrate an understanding of the post production process and the difference between operational and creative editing. 4+ years experience in content creation within the media industry. Demonstrable experience with media on a technical level including Video framerates (23.98/25/29.97/59.94/etc.) Video codecs and wrappers, (J2K, ProRes, H.264 etc.), and the differences in quality between them. Audio codecs and formats (2.0, 5.1, Atmos, etc.) Timed text formats and the differences between captions, subtitles, and forced subtitles, (.scc, IMSC, .srt, etc.) Experience in prioritizing work with shifting deadlines and working under pressure to meet those deadlines. Demonstrantable experience with a ticketing system (Zendesk, Jira, etc.) Comfortable with editing and subtitle/caption software, (Adobe Premiere, Resolve, Avid, MacCaptions, CapMate, OOONA, etc.). Superior in the ability to focus on the details, working with multiple similar files at once and keeping everything organized. Stong strategic thinking and problem-solving skills coupled with the ability to anticipate issues and take steps to avoid them. Not Required but preferred experience: Prior experience with an internationally distributed media company or localization/distribution vendor with a high volume of deliverables. Experience with global content servicing workflow and technical specifications for world wide partner like Amazon, Apple, Google, and Netflix among others. Proven examples of working quickly to identify issues and solutions, taking on the responsibility of generating success. Have proven examples that embody our company’s principals that include acting as one team, empowering storytelling, and building what’s next. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

About the Role We are seeking a highly motivated and focused IT Support Engineer to join our dynamic IT team. In this role, you will be the first point of contact for our employees, providing essential technical assistance and ensuring the smooth operation of our internal IT systems and infrastructure. You will play a crucial role in maintaining productivity by resolving technical issues efficiently and effectively, contributing to a positive and productive work environment. What You'll Do: User Support & Troubleshooting: Provide first and second-level technical support to employees for hardware, software, network, and system-related issues, both in-person and remotely. Hardware Management: Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and other IT equipment. Software Support: Assist users with common business applications (e.g., Microsoft 365/Google Workspace, communication tools, productivity software) and troubleshoot software-related problems. Network & Connectivity: Diagnose and resolve basic network connectivity issues (LAN, Wi-Fi, VPN) and assist with network device configuration. System Administration: Manage user accounts, permissions, and access rights in various systems (e.g., Active Directory, cloud-based identity providers). Documentation: Create and maintain comprehensive documentation for IT procedures, troubleshooting guides, and knowledge base articles to empower users and streamline support. IT Asset Management: Assist with tracking and managing IT assets, including inventory, procurement, and decommissioning. Security Awareness: Promote and enforce IT security best practices among employees, assisting with basic security configurations and incident reporting. Collaboration: Work closely with other IT team members, vendors, and departments to escalate complex issues and ensure timely resolution. Onboarding/Offboarding: Support the IT aspects of employee onboarding (setting up accounts, equipment) and offboarding (account deactivation, equipment retrieval). What You'll Bring: Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Experience: 3+ years of experience in an IT support, help desk, or desktop support role. Technical Skills: Strong proficiency in troubleshooting and supporting Windows and macOS operating systems. Experience with Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, SharePoint) or Google Workspace. Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and troubleshooting basic network connectivity. Experience with Active Directory or other identity management systems for user and group management. Knowledge of ticketing systems (e.g., Jira Service Desk, Zendesk, ServiceNow) and ITIL principles. Basic understanding of cybersecurity principles and best practices. Soft Skills: Excellent communication skills (written and verbal), with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving and analytical abilities. Exceptional customer service orientation and a patient, empathetic approach. Ability to work independently and as part of a team in a fast-paced environment. Strong organizational skills and attention to detail.

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP) Manage email inboxes, scheduling, and administrative priorities Engage with customers and community members via forums, comments, and DMs Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.) Assist with operational and hands-on tasks requiring strong technical skills Maintain accuracy and attention to detail when working with reports and tracking systems What We're Looking For At least 1 year of online/remote work experience (required) Proficient/advanced in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP, data organization) Experience with Zendesk, Shopify, RLM, Qlik, ClickUp, Asana, and Google Analytics not required but preferred Excellent written communication skills and strong organizational abilities Ability to manage multiple priorities effectively in a fast-paced environment Comfortable working with inventory, order management systems, and data reporting platforms Bonus points if you have technical experience supporting operational processes or product-based businesses Technical Requirements A laptop or desktop with at least an i5 processor (or Mac equivalent) A reliable internet connection with at least 15 Mbps download/upload speed A quiet, dedicated workspace What We Offer 100% remote work — work from anywhere Performance reviews and growth opportunities within our team Paid time off to support your work-life balance HMO coverage or a health stipend to keep you feeling your best Access to learning tools and regular feedback to fuel your career development A collaborative and supportive work environment where your contributions truly matter If you’re an experienced online professional who’s ready to help high-growth brands stay organized and scale smarter — we’d love to meet you. Apply now and join a team that values your skills, drive, and ambition!

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP) Manage email inboxes, scheduling, and administrative priorities Engage with customers and community members via forums, comments, and DMs Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.) Assist with operational and hands-on tasks requiring strong technical skills Maintain accuracy and attention to detail when working with reports and tracking systems What We're Looking For At least 1 year of online/remote work experience (required) Proficient/advanced in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP, data organization) Experience with Zendesk, Shopify, RLM, Qlik, ClickUp, Asana, and Google Analytics not required but preferred Excellent written communication skills and strong organizational abilities Ability to manage multiple priorities effectively in a fast-paced environment Comfortable working with inventory, order management systems, and data reporting platforms Bonus points if you have technical experience supporting operational processes or product-based businesses Technical Requirements A laptop or desktop with at least an i5 processor (or Mac equivalent) A reliable internet connection with at least 15 Mbps download/upload speed A quiet, dedicated workspace What We Offer 100% remote work — work from anywhere Performance reviews and growth opportunities within our team Paid time off to support your work-life balance HMO coverage or a health stipend to keep you feeling your best Access to learning tools and regular feedback to fuel your career development A collaborative and supportive work environment where your contributions truly matter If you’re an experienced online professional who’s ready to help high-growth brands stay organized and scale smarter — we’d love to meet you. Apply now and join a team that values your skills, drive, and ambition!

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP) Manage email inboxes, scheduling, and administrative priorities Engage with customers and community members via forums, comments, and DMs Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.) Assist with operational and hands-on tasks requiring strong technical skills Maintain accuracy and attention to detail when working with reports and tracking systems What We're Looking For At least 1 year of online/remote work experience (required) Proficient/advanced in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP, data organization) Experience with Zendesk, Shopify, RLM, Qlik, ClickUp, Asana, and Google Analytics not required but preferred Excellent written communication skills and strong organizational abilities Ability to manage multiple priorities effectively in a fast-paced environment Comfortable working with inventory, order management systems, and data reporting platforms Bonus points if you have technical experience supporting operational processes or product-based businesses Technical Requirements A laptop or desktop with at least an i5 processor (or Mac equivalent) A reliable internet connection with at least 15 Mbps download/upload speed A quiet, dedicated workspace What We Offer 100% remote work — work from anywhere Performance reviews and growth opportunities within our team Paid time off to support your work-life balance HMO coverage or a health stipend to keep you feeling your best Access to learning tools and regular feedback to fuel your career development A collaborative and supportive work environment where your contributions truly matter If you’re an experienced online professional who’s ready to help high-growth brands stay organized and scale smarter — we’d love to meet you. Apply now and join a team that values your skills, drive, and ambition!

Job Role: Zendesk Support Engineer Job Location: PAN INDIA Work Mode: (Hybrid) Experience 5-10 years Job description: Ticket support through ZD only - no requirement for chat or phone support Customer facing experience essential / ZD experienced preferred or other ticket management system

Join TalentPop App as a Brand Concierge - Online Order Support VA! At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you! We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a premium, concierge-level experience. If you're ready to thrive in a fast-paced, fully remote team, we’d love to meet you! What You’ll Do Provide exceptional, personalized service through phone, live chat, email, and SMS — assisting with inquiries related to orders, products, returns, and refunds. Act as the voice of the brand, ensuring all customer interactions reflect the company’s identity, tone, and values. Assist customers with order-related inquiries, including tracking, returns, and exchanges, while ensuring a smooth and satisfying experience. Engage with customers beyond basic support, fostering long-term relationships that enhance brand loyalty and customer retention. Maintain accurate records of customer interactions and feedback to provide insights that can improve service and help the internal team refine the customer experience. Share insights and trends with the internal team to continually improve the customer experience and brand representation. What We’re Looking For 1+ year of experience in customer service, online support, or e-commerce, with a focus on personalized customer engagement. Strong communication skills — both written and verbal — with a friendly, professional, and solution-oriented approach. Familiarity with Shopify, Zendesk, Gorgias, or similar platforms is a plus. Ability to remain calm and resourceful when handling customer concerns, always striving to deliver top-tier service. Strong organizational skills and attention to detail. Comfortable working remotely and independently in a fast-paced environment. Why Join TalentPop App? Earn commissions and enjoy annual performance-based raises. Paid time off to relax and recharge. HMO health coverage or a health stipend to support your well-being. Performance and recognition bonuses to celebrate your contributions. 100% permanent work-from-home setup — skip the commute! A supportive, friendly team culture with real opportunities for career growth. When applying, kindly include the application code BCS — it helps us review your application faster! Ready to be the face of a brand and provide an exceptional online shopping experience? Apply now to become a Brand Concierge - Online Order Support VA at TalentPop App!