5676 Zendesk Jobs - Page 5

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Trade Promotions Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in pro...

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to per...

Job Description: Zendesk Developer / Zendesk Support Engineer Role Summary We are looking for a highly experienced Zendesk Developer / Zendesk Support Engineer with 5+ years of hands-on experience working extensively on the Zendesk platform. The ideal candidate should have strong expertise in Zendesk Support, Zendesk Help Center , and custom application development on Zendesk. This role requires a problem-solver who can design, configure, customize, and optimize Zendesk to improve support operations and customer experience. Experience Required Minimum 5+ years of experience in Zendesk Support and Zendesk ecosystem Proven experience in Zendesk Help Center customization Strong hands-on experie...

Hiring:- SUPPORT LEAD : Support Lead Ticketing & IVR Operations : 56 LPA : Customer Support : Bangalore : Support Manager / Operations Head --- We are looking for a Support Lead to manage day-to-day customer support operations across Email, IVR calls, and ticketing systems. You'll lead a small support team, monitor quality, ensure timely resolutions, and coordinate with internal teams to deliver a superior customer experience. --- 1 Daily Ticketing Operations Monitor and manage incoming tickets via Email, IVR callbacks & CRM Assign tickets and ensure timely closure Track SLA compliance & reduce backlog Ensure zero unattended tickets 2 Team Support & Guidance Lead and guide a team of 38 suppo...

Si vous êtes un·e véritable résolveur·se de problèmes, que vous aimez aider les gens et que vous êtes bilingue en français et en anglais, nous voulons vous avoir dans notre équipe. Rejoignez TalentPop en tant que Spécialiste du Support Client Bilingue (Français + Anglais) et devenez l’interlocuteur·rice fiable et chaleureux·se sur lequel nos clients et leurs consommateurs peuvent compter. Dans ce rôle, vous ne ferez pas que répondre aux questions — vous construirez des relations et aurez un impact concret. Vous serez le premier point de contact pour nos clients, en leur offrant un support de qualité par appels, chats et e-mails. Votre capacité à communiquer clairement et calmement dans deux ...

About Dr. Water https://drwater.store We’re a American wellness brand building from Gurgaon, India making medical‑grade hydrogen‑rich hydration effortless. From portable bottles to family kettles, we turn plain H₂O into clean, lab‑verified hydration—backed by science and built with premium design. As we scale D2C, we’re doubling down on people, performance, and brand storytelling . The Role Customer Service Specialist Compensation: 15000-25000 INR per month based on experience Location: Remote works, In-Office preferred (Gurgaon), Experience: 6-18 months (exceptional freshers with solid projects welcome) Engagement: Full-time Why Join Dr.Water Fastest growing D2C brand in the India -> US cor...

Meet The Team Cisco ThousandEyes is a Digital Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios. Your Impact We are seeking...

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physicswallah, and Cosco grow their revenues via WhatsApp. Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing 800 Crores+ WhatsApp Messages exchanged between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors....

Who we are We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world. Job summary The Security Operations Center (SOC) provides DDoS detection and mitigation services for DigiCert and customer's networks. The SOC also provides all Customer Support capabilities for the UltraSecurity service. We are seeking an Information Security En...

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology serv...

Job Title: Assistant Manager – CX Location: MIDC, Andheri East Experience: Min 5 Years Website: https://www.lovelocal.in About LoveLocal: LoveLocal (formerly known as m.Paani) is bringing your Trusted Local Shops Online and empowering them to deliver the neighbourhood shopping experience of the future. Online Ordering, Fastest delivery, Exciting Offers and Savings, Digital Payments and much more. Order all your daily essentials in one place - groceries, fresh fruits and vegetables, OTC Medicines, Dairy Products, Home & Personal Care Products and a lot more! LoveLocal is looking for an Assistant Manager – Customer Experience to lead and scale our customer support operations. The role requires...

About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us ! About the Role W...

Join us as a Software Support Specialist at Etech! What You’ll Be Doing: Act as the primary point of contact for client inquiries related to product features, functionality, and troubleshooting Respond to support requests via email tickets and phone calls Conduct live training sessions and assist with product reconfiguration as needed Coordinate delivery of various support services, including data migrations and system updates Troubleshoot technical issues and collaborate with internal teams to provide effective resolutions Ensure a smooth and satisfying client experience through proactive communication and problem-solving Work closely with Product, Development, and Onboarding teams to suppo...

Position : Customer Support Executive Location : Remote/Rotational Shifts Experience : 1+ Years Salary : Up to ₹6,00,000 per annum (Negotiable) About the Company The co. fast-growing SaaS company focused on helping small and medium-sized businesses (SMBs) streamline their finance operations. Our integrated purchasing and invoicing platform empowers finance teams to take control of spending and manage cash flow more efficiently. Role Summary We are seeking a Customer Support Executive who is empathetic, solution-driven, and an excellent communicator. You’ll be part of a collaborative support team providing high-quality assistance to global customers, particularly in North America, the UK, and...

Meet The Team Cisco ThousandEyes is a Digital Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios. Your Impact We are seeking...

Who we are We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world. Job summary The Security Operations Center (SOC) provides DDoS detection and mitigation services for DigiCert and customer's networks. The SOC also provides all Customer Support capabilities for the UltraSecurity service. We are seeking an Information Security En...

Position: Senior Technical Customer Support Engineer Location: Hyderabad, Telangana, India Work Hours: Fully aligned with U.S. Eastern Standard Time (EST) hours — must be available for customer calls, collaboration with U.S. teams. Reporting To: Technical Support Lead / Manager Role Summary: As a Senior Technical Customer Support Engineer, you will engage directly with customers (via calls, remote sessions, email/chat) responsible for diagnosing and resolving complex technical issues (Tier 2/3 level) while maintaining high-quality communication across global teams. This role requires working during U.S. EST hours, excellent verbal and written skills, and the ability to translate technical pr...

Job Description Zendesk’s people have one goal in mind - to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers happy, every day. Our engineering teams in Australia and India works at a scale that most companies only dream about, and where the challenges start to get seriously exciting. In fact, our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk’s most loved products. Who you co...

Company Overview: Navera is a premium women’s occasionwear brand started by seasoned entrepreneurs from IIT Delhi and funded by eminent investors. We are currently focused on ready-to-wear sarees for all occasions covering weddings (receptions, cocktail, sangeet, haldi etc), festivals (Diwali, Karva Chuath, Onam, Pongal etc) to office and house parties. We are looking for enthusiastic hustlers with entrepreneurial attitude to be a part of Navera’s journey in disrupting the occasionwear space in India. Role: Customer Delight Specialist Location(s): Bengaluru Minimum work experience: 1 year in customer support Job Description & Responsibilities: This is an opportunity to work directly with fou...

As a Sales Commissions Analyst at MongoDB, you will play a key role in supporting the growth of the company by administering and analyzing the Global Sales Incentive Plans. Your attention to detail, organizational skills, and excellent communication abilities will be crucial in this role. You will work closely with various internal functions to improve processes and systems for the company's next stage of growth. **Responsibilities:** - Administer MongoDB's Global Sales Compensation Plan in Xactly Incent, ensuring timely distribution and tracking of plans - Collaborate with Sales Operations and Sales Finance to deploy annual compensation plans globally - Identify opportunities for efficienci...

As a Senior Manager, Local Marketing Support at Brandmuscle, you will play a crucial role in ensuring the success of our customer service department. Your responsibilities will include providing leadership to the local marketing support team, working with corporate clients to implement marketing services, and driving business targets in collaboration with cross-functional team members. Additionally, you will be involved in team management, performance measurement, quality assurance, and training initiatives. Key Responsibilities: - Provide day-to-day leadership to the local marketing support team to achieve support service level metrics - Identify and implement opportunities to improve the s...

Job Description About ACA ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services, empowering clients to reimagine GRC and protect and grow their business with an innovative approach integrating consulting, managed services, and ComplianceAlpha technology platform. Role Overview As a Connectors Support Analyst at ACA, you will play a pivotal role in supporting ACAs native data connectors and ensuring the reliable delivery of data to the ComplianceAlpha platform. Your primary responsibilities will include daily monitoring and troubleshooting of data connector logs, particularly using Airbyte, to maintain consistent and accurate data flows. The ideal candi...

Role Overview: You will be participating in building project strategy, roadmap planning, and final execution for the assigned operations at noon.com. Your role will involve tracking business performance, analyzing existing daily operations, and enhancing processes to build a more robust eco-system. Deep diving into operations to identify challenges and modifying processes accordingly to resolve them will be a key responsibility. Managing internal and external stakeholders by keeping them informed, helping align their procedures with new changes in processes, creating dashboards to track productivity, progress, and other KPIs, along with performing periodic quality checks and regular internal...

Job Title: Senior Customer Service Executive Job Summary: We are looking for a dynamic and customer-focused Chat Support Executive to provide exceptional service through live chat. As a Chat Support Executive, you will handle customer inquiries, resolve issues efficiently, and ensure a seamless online experience. You will represent the brand's voice, maintaining professionalism and empathy while adhering to company policies and procedures. Key Responsibilities: 1. Customer Assistance: o Respond promptly to customer queries through live chat & WhatsApp in a courteous and professional manner. o Provide accurate information about products, services, and policies. 2. Issue Resolution: o Identify...

Role: IT Help Desk Specialist Level 2 Work Location: Thane, Maharashtra Total Experience: 3+years Shift: US Shift Hours & Rotational Shift We are seeking an experienced Help Desk Specialist Level 2 to join our 24x7 NOC, SOC, and Help Desk division. The ideal candidate will be skilled in troubleshooting, configuring, and maintaining a variety of devices across Windows, Mac, and cloud environments for multiple clients and their end-users. You will provide exceptional support via remote tools, manage support tickets, and contribute to a highly dynamic, fast-paced environment . A strong proficiency in Office 365 configuration and troubleshooting is required, along with solid documentation practi...