At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands. Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolution? We should talk. We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and will be part of the Netomi delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for! Responsibilities: Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers(CSM). Participate in Discovery calls with customers and cross functional team. Partners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design. Serves as architect on moderate to complex projects requiring integration with multiple products. Performs complex configuration, troubleshooting of Netomi’s solution(s). Ensure Project/Process Documentation on the centralized repository. Participates in reviews(as and when required) with the customers and provide guidance regarding best practices. Collaborate with different teams for effective troubleshooting of customer issues during deployment & post deployment. Leads business discussions regarding Netomi’s value proposition at different levels of customer organization. Strong on data analytics and providing insights to the customer. Focus on driving efficiency in project delivery through initiatives. Analyse the customer health and create a plan to improve and Optimize the performance on AI Agent. Requirements: Overall Experience > 5-6 Years experience in Project Management preferably from a consulting organisation. Should have spent at least 2 years for a SaaS based organisation conceptualising and deploying the solution. Articulate and possesses proficiency in client/stakeholder management. Strong communication skills both written and verbal. Ability to deliver under stressful condition. Experience in implementation of SaaS product is a must. Understand basics of SQL and relational databases. Strong tool experience with JSON, Datadog, Postman, API Integrations. Basic or moderate understanding of NLP. Additional Awesomeness: Working knowledge of APIs and a fundamental understanding of Agent Desk platforms represented in Netomi’s partner ecosystem (e.g. Shopify, Salesforce, Zendesk, etc.) Engineering background Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Show more Show less

You will be responsible for shaping the design direction for cutting edge AI centric features, creating and conducting user research, interviews and surveys, and translating them into sitemaps, wireframes and prototypes that will be used by our Engineering team to build a world class product. You will make an impact on the overall design and functionality of the Netomi platform and iterate upon it to ensure a great user experience. You will work closely with Product, Engineering and Customer Success teams to help build a leading-edge experience for our customers. Responsibilities: Lead design initiatives by researching, conceiving, wire-framing, sketching, prototyping, and mocking up user experiences for our platform. Make strategic design and user-experience decisions related to existing and new functions and features based on hands-on user research, or by designing options for an A/B test. Work closely with product managers to understand requirements and develop high level and detailed storyboards, mockups and prototypes, to effectively communicate interaction, design, product and user goals. Translate concepts into wireframes and high quality design deliverables to be used by the engineering team to build products. Work closely with developers to address design implementation challenges. Identify design problems and devise elegant solutions with a user-centered design approach. Rapidly test and iterate your designs. Collaborate with other team members and stakeholders. Take smart risks and champion new ideas that lead to intuitive user experiences. Act as a UX mentor and guide to our current and future UX designers. Document findings, improvements and processes, as needed. Requirements: Overall 7+ years of relevant experience working as a UX designer, and 4+ Experience in B2B SaaS products/platforms, and complex enterprise platforms. Hands on and proficient in interaction design, user testing, and user research techniques - using research and data to drive high-value product decisions. With strong attention to detail, you are data-driven and use quantitative as well as qualitative data sources to inform your design decisions. Ability to collaborate and communicate effectively with product managers and engineers. Clear communication skills and an ability to tell compelling stories and articulate the rationale behind your design decisions. Strong command of the English language, both written and oral. with the ability to write copy as required. Strong sketching skills and can move seamlessly from low-fidelity whiteboard scribbles and paper sketches to high-fidelity mockups and prototypes. Intimately familiar with the latest user-centred design trends and methodologies, setting up and working with design systems. An expert with Figma and/or Sketch and Sketch-related tools (Abstract, Zeplin, InVision), Photoshop, Illustrator, and various other tools. Planning and integrating concepts into a broad range of visual planning/ Presentational/ business tools - Miro, Microsoft Office, Google Workspace, etc Experience with UX project planning tools such as Jira, Trello, and Monday. Working knowledge of HTML, CSS, Javascript, JQuery and other front-end markup languages. A diverse digital portfolio that shows just how good you are with interaction design, user experience, typography, colours, layouts and images. Design Degree (Visual communication, Graphic Design, Interaction Design or Human-Computer Interaction or equivalent experience/strong portfolio. Additional Awesomeness: Experience working with multiple design and/or development teams in different time zones UI experience in building, uplifting and/or maintaining a design library of components, demonstrating a strong understanding of patterns and pixel-perfect consistency.

Lead the design, development, and implementation of automated test frameworks using Java and related technologies. Create robust, scalable, and maintainable automated test suites to validate the functionality, performance, and reliability of our software products. Collaborate with software engineers to ensure testability of code and incorporate automated tests into the continuous integration/continuous deployment (CI/CD) pipeline. Leadership experience, especially in team management, is highly preferred. Mentor and provide technical guidance to junior members of the testing team, fostering a culture of quality and excellence. Participate in requirements analysis and contribute to the creation of comprehensive test plans and test cases. Identify and prioritize areas for test automation and continuously evaluate and improve testing processes and methodologies. Investigate and troubleshoot issues, working closely with development teams to resolve defects in a timely manner. Stay up-to-date with industry best practices, emerging technologies, and trends in test automation and software development. Requirement Bachelors or Masters degree in Computer Science, Engineering, or a related field. Proven experience (7-9 years) as a Software Development Engineer in Test (SDET) or similar role, with a strong focus on test automation using Java. Proficiency in Java programming language and experience with Java-based automation frameworks such as JUnit, TestNG, Selenium WebDriver, and Rest-Assured. Solid understanding of software testing principles, methodologies, and best practices. Hands-on experience with continuous integration/continuous deployment (CI/CD) pipelines and related tools (e.g., Jenkins). Experience with Agile development methodologies and working in Agile teams. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Experience with performance testing tools and methodologies is a plus.

We are looking for a senior iOS developer responsible for the development of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with other services. In this role, you will collaborate with other team members to deliver functional user-friendly mobile applications within established timelines. Responsibilities: Design and build applications for the iOS platform. Collaborate with cross-functional teams to define, design, and ship new features. Ensure the performance, quality, and responsiveness of applications. Identify potential problems and resolve application bottlenecks. Maintain the code and atomisation of the application. Help maintain code quality, architecture, and automation. Unit-test code for robustness, including edge cases, usability, and general reliability. Requirements: Must have 4-6 yrs of hands-on work experience on native iOS apps. Proficient with Objective-C or Swift and Cocoa Touch. Extensive experience with iOS Frameworks such as Core Data and Core Animation. Experience with offline storage, threading, and performance tuning. Familiarity with RESTful APIs to connect iOS applications to back-end services. Knowledge of Apple's design principles and application interface guidelines. Experience with performance and memory tuning with tools. Familiarity with cloud message APIs and push notifications. Knack for benchmarking and optimisation. Proficient understanding of code versioning tools Git. Have published one or more iOS apps in the app store. Familiarity with push notifications, APIs, and cloud messaging. Solid understanding of the full mobile development life cycle.

Want to become a key part of the Generative AI revolutionWe should talk. We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and will be part of the Netomi delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for! Responsibilities: Own the successful training and enablement of new enterprise clients. Lead conversational design and help implement customer requirements into the Netomi platform. Develop strong alignment and trust, and ensure their overall success with Netomi. Deliver on multiple complex, concurrent client engagements while ensuring that each remains in-scope and on time. Create and track key KPI across each client's engagement Lead review session using KPI's to help optimize engagements Provide industry and product expertise, including the ability to demonstrate, configure, test, train and deploy the Netomi solution. Collaborate with your team to formulate strategies and best practices for implementation and product templates. Review operational procedures and methods, map current business processes, define and analyze business activities, identify best practices, and recommend improvements Requirements: Experience in delivering SaaS customer solutions and an obsession for exceeding expectations Experience working and collaborating with Engineering and Product teams, to provide ongoing feedback on how a product is being used and how it can be improved. 8-10 years of professional services or technology consulting experience, with a passion for implementing technology. 5-6 years of relevant experience in implementation Proven expertise in the AI industry is a prerequisite for this role. Excellent communicator with a proven track record of helping enterprise customers meet their business objectives through effective application of technology. Excellent verbal and written communication skills Experience working and collaborating with other departments in the company to ensure customer satisfaction and resolve issues in a timely fashion Reliable and resilient team player who can adjust to new challenges to deliver on your commitments in a fast-paced environment. Additional Awesomeness: Working knowledge of APIs and a fundamental understanding of Agent Desk platforms represented in Netomi's partner ecosystem (e.g. Shopify, Salesforce, Zendesk, etc.) Engineering background

We are looking for a senior iOS developer responsible for the development of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with other services. In this role, you will collaborate with other team members to deliver functional user-friendly mobile applications within established timelines. Responsibilities: Design and build applications for the iOS platform. Collaborate with cross-functional teams to define, design, and ship new features. Ensure the performance, quality, and responsiveness of applications. Identify potential problems and resolve application bottlenecks. Maintain the code and atomisation of the application. Help maintain code quality, architecture, and automation. Unit-test code for robustness, including edge cases, usability, and general reliability. Requirements: Must have 4-6 yrs of hands-on work experience on native iOS apps. Proficient with Objective-C or Swift and Cocoa Touch. Extensive experience with iOS Frameworks such as Core Data and Core Animation. Experience with offline storage, threading, and performance tuning. Familiarity with RESTful APIs to connect iOS applications to back-end services. Knowledge of Apple's design principles and application interface guidelines. Experience with performance and memory tuning with tools. Familiarity with cloud message APIs and push notifications. Knack for benchmarking and optimisation. Proficient understanding of code versioning tools Git. Have published one or more iOS apps in the app store. Familiarity with push notifications, APIs, and cloud messaging. Solid understanding of the full mobile development life cycle.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world's largest global brands. Some of the largest brands are already using Netomi AI's platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world's leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company's success while developing your skills and career in AI. Want to become a key part of the Generative AI revolution We should talk. As an L3 Technical Support Engineer at Netomi, you will be at the forefront of resolving the most challenging technical issues, serving as the final escalation point within the support team. You will possess extensive expertise across all facets of Netomi's offerings and will work closely with cross-functional teams to ensure the seamless delivery of solutions. Responsibilities You will serve as the top-level support contact, resolving the most complex technical issues escalated from L1 and L2 support engineers. Develop an unparalleled understanding of Netomi's systems, including AI Studio, backend architecture, and agent desk integrations. Collaborate with cross-functional teams (e.g., Product, Engineering, QA, and Analytics) to diagnose and resolve intricate technical challenges. Participate in advanced troubleshooting sessions and incident management, leading efforts to resolve extensive system outages or critical issues. Work directly with customers to provide high-level support and solutions for complex issues affecting their systems. Create and maintain comprehensive documentation of complex technical solutions to enrich the internal knowledge base. Continuously refine and improve internal processes and workflows to optimize the performance of the support team. Analyze customers business requirements and provide expert guidance on how Netomi's offerings can satisfy those needs. Oversee SLA adherence and report key performance metrics to management and stakeholders. Aid in the development and deployment of production setups within client environments, ensuring the highest performance standards. Participate in a 24x7 on-call rotation to deliver round-the-clock support as needed. Requirements 6-7 years of experience in technical support with a focus on complex problem-solving and systems architecture. Extensive experience with Zendesk, API integrations, and proficiency in additional tools like Postman, Datadog, and Workato. Advanced knowledge of Java, MySQL, and JavaScript with the ability to write and analyze complex scripts and code. Proven track record in a senior technical role, with the ability to impact operations positively through the development and refinement of standard operating procedures. Demonstrated ability to work effectively in fast-paced, high-pressure environments, with a focus on results and customer satisfaction. Exceptional communication skills, with an ability to articulate technical solutions to technical and non-technical stakeholders. Experience in mentoring and providing technical guidance to junior team members. Familiarity with Agile development processes and a proactive approach to problem-solving. Ability to lead and conduct training sessions for new hires and team members, enhancing their technical skills and product knowledge.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands. Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolution? We should talk. Job Description The support engineer at Netomi will be a Subject Matter Expert on Netomi’s offerings from Product, Technical and Business perspectives. The person will develop in-depth knowledge of the Product Offering, work in a customer-facing mode and be able to manage multiple projects at a time. Responsibilities In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations. Understanding of business requirements for our different customers and how they can be solved through AI Studio. Participate in the software development lifecycle to learn the new system/feature. Responsible for resolving the ticket queue through Zendesk. Coordinating and leading troubleshooting through incident management. Creating documents and maintaining our internal knowledge base. Improving our internal processes between teams and support. Assist and own production setups in client environments . Own and report SLA and other key metrics. Participate in a 24x7 rotational shift. Requirement 5-6 years of experience in both administrative roles and technical support, specializing in Zendesk and API integrations. Proficient in Java and HTML, enhancing technical capabilities for comprehensive support. Proven track record of positively impacting organizations through the development and implementation of standard operating practices. Familiarity with start-up environments, demonstrating adaptability to dynamic work settings. Strong ability to navigate and excel in fast-paced and evolving work environments, with a specific background in technical support roles. Respond to customer inquiries and support requests via phone, email, or chat Identifies workaround for bug fixes and support L1 in any issue(s) that they are unable to resolve Deep understanding of tools like Postman/Datadog/Workato Collaborate with different teams Ex: DA/Product/CS Dev/QA for effective troubleshooting of customer issues Troubleshoot and resolve technical issues related to Java and MySQL Good knowledge of JavaScript with the ability to identify code-level issues and rectify Write custom scripts and code snippets to automate support tasks and improve support processes. Collaborate with development teams to resolve complex technical problems. Creates and Documents knowledge base articles Ability to train New Hires in the team on Process, Product and Technology Effectively mentors multiple L1s in the context of support. Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Show more Show less

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands. Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolution? We should talk. We are looking for a detail-oriented and proactive People Operations Specialist to join our growing team. You will support the full employee lifecycle from onboarding to exit, ensuring a seamless, efficient, and engaging experience for all employees. This role involves managing HR systems, supporting performance and engagement initiatives, coordinating with vendors, and serving as a point of contact for HR queries. Responsibilities Manage onboarding, documentation, induction, and system setup. Coordinate offboarding: resignation processing, exit formalities, access removal. Maintain accurate employee data in HRMS and trackers. Ensure timely updates of letters, employee records, and trackers. Oversee background checks, verifications, and compliance documents. Maintain HR SOPs and ensure policy adherence. Administer platforms like GreytHR, Lattice, KnowBe4, Plum. Support automation of recurring processes and integrations. Coordinate performance review cycles via Lattice: setup, reminders, follow-ups. Support learning sessions, engagement surveys, and training logistics. Compile monthly payroll inputs (leaves, claims, incentives). Coordinate with finance and vendors for salary, PF, and invoice processing. Address queries on policies, leaves, systems, reimbursements, and more. Manage HR helpdesk/ticketing system with high satisfaction standards. Requirements 4-6 years of experience in People Operations or HR Generalist roles. Excellent organizational and communication skills. High attention to detail and ability to manage multiple tasks simultaneously. Strong understanding of Indian labor laws and HR compliance. Proficiency in HR tools (GreytHR, Lattice, Plum), strong Google Workspace skills, attention to detail, excellent communication, and a solid understanding of HR processes and Indian labor compliance. Why Join Us You’ll be part of a People team that values ownership, empathy, and continuous improvement. This is a great opportunity to build and scale HR operations while being a culture carrier for the organization. We offer a collaborative and inclusive work environment, opportunities for professional growth, and the chance to help shape people practices in a dynamic and forward-thinking company. Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Show more Show less

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands. Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolution? We should talk. We’re looking for an experienced Senior Product Manager to help bring impactful AI/ML capabilities to life for our growing client base. The ideal candidate has experience with advanced AI/ML technologies—especially Large Language Models (LLMs), prompt management, and AI observability—and a deep understanding of how to develop intelligent solutions that drive real business value. We seek someone who is self-motivated, passionate about solving complex problems, and confident in making independent, high-impact decisions—all while thriving in a fast-paced startup environment. If you’re excited about shaping the future of AI-driven products and making a meaningful impact, we’d love to hear from you! Responsibilities Take complete ownership of end-to-end product focus areas, ensuring strong execution while keeping users’ needs at the forefront. Deeply understand core business challenges and transform them into meaningful, actionable features that truly impact users, leveraging cutting-edge AI and NLP techniques. Thoughtfully prioritize high-impact features to maximize value, with a specific focus on integrating LLM-based solutions, prompt engineering, and ML observability. Leverage market and competitor insights to craft a product strategy that not only differentiates but also genuinely serves customers—particularly in the realm of conversational AI and generative ML applications. Collaborate closely with Product, Engineering, Sales, Marketing, and Customer Success teams—ensuring alignment and championing customer needs in contact center and AI-driven solutions. Create clear, insightful product briefs, roadmaps, and user stories to guide seamless development and rollout, especially for products that involve LLM/NLP capabilities. Partner with the UX team to design intuitive, accessible, and delightful user experiences that harness natural language interfaces and generative AI. Work hand-in-hand with Engineering to remove roadblocks, streamline execution, and bring the product vision to life, including robust monitoring and observability for AI models in production. Collaborate with Data Science teams to guide research initiatives, shape model development priorities, and ensure rapid translation of prototypes into scalable product features that address real-world customer needs. Adapt swiftly to changing priorities, balancing business impact with customer expectations and evolving market conditions—particularly as the AI/ML landscape advances rapidly. Foster open knowledge-sharing and alignment across teams, ensuring everyone feels connected to the product vision and empowered to contribute in our agile, fast-paced environment. Requirement Engineering degree with 5+ years of progressive product management experience; an MBA from a Tier 1 institute is a plus. Experience working in a startup with small teams is a must, in a role focused on independent decision-making and driving impactful AI/ML initiatives. Proven success in delivering AI/ML-driven SaaS products with measurable business impact, managing multiple initiatives, and making data-driven decisions for tangible results. Familiarity with LLMs, prompt management, and NLP techniques is highly desirable. Demonstrated ability to collaborate with Data Science teams, effectively bridging research efforts and commercial product requirements to accelerate development and ensure innovation directly translates into customer value. Keen attention to detail with the ability to clearly explain complex ideas, both in writing and speech—particularly around AI observability, model performance, and data pipelines. Strong interpersonal and communication abilities, with a talent for influencing stakeholders across all organizational levels, including technical and non-technical audiences. Experience with customer service/contact center platforms is a plus, especially if involving AI-driven automation or virtual agents. Familiarity with Agile, Scrum, and Lean Startup methodologies, with experience in rapid prototyping environments—ensuring quick iterations and continuous improvement of AI-enabled products. Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Show more Show less

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands. Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolution? We should talk. We are looking for a technically skilled and customer-focused Software Development Engineer to join our CS Engineering team. This role will ensure smooth onboarding, integration, and issue resolution for our clients. You’ll work extensively with tools like Postman/Insomnia , writing custom scripts to automate integrations, validate API flows, and streamline customer implementations. You’ll collaborate closely with customers and internal teams to drive product adoption and resolve technical challenges. This role focuses on implementation andenablement , rather than core product development. Key Responsibilities Develop and consume RESTful APIs for integrations with client systems Support customer onboarding, configuration, and technical enablement Integrate with CRM platforms like Salesforce, HubSpot, and Zoho Build scripts and tools to support customer-specific customisations Monitor product performance and resolve incidents in customer environments Act as a technical bridge between Customer Support, Product, and Engineering Document recurring issues, resolutions, and integration guides Gather and relay customer feedback to internal teams Collaborate with cross-functional teams to improve the overall customer experience Troubleshoot and resolve technical issues raised by customers Requirements 1–3 years of experience in a customer engineering or solutions engineering role Experience with RESTful APIs and third-party integrations Scripting experience (e.g., Python, Bash, or JavaScript) Strong troubleshooting and problem-solving skills Excellent verbal and written communication skills Experience with CRM platforms like Salesforce, HubSpot, or Zoho Nice to Have Experience working in a SaaS or AI-based company Familiarity with authentication protocols (e.g., OAuth, JWT) Exposure to log monitoring and error tracking tools Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Show more Show less

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands. Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would enable you to work with top-tier clients at the senior level and expand your professional network. Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks), and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast-growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolution? We should talk. We are looking for a technically skilled and customer-focused Software Development Engineer to join our CS Engineering team. This role will ensure smooth onboarding, integration, and issue resolution for our clients. You’ll work extensively with tools like Postman/Insomnia , writing custom scripts to automate integrations, validate API flows, and streamline customer implementations. You’ll collaborate closely with customers and internal teams to drive product adoption and resolve technical challenges. This role focuses on implementation and enablement , rather than core product development. Key Responsibilities: Develop and consume RESTful APIs for integrations with client systems Support customer onboarding, configuration, and technical enablement Integrate with CRM platforms like Salesforce, HubSpot, and Zoho Build scripts and tools to support customer-specific customisations Monitor product performance and resolve incidents in customer environments Act as a technical bridge between Customer Support, Product, and Engineering Document recurring issues, resolutions, and integration guides Gather and relay customer feedback to internal teams Collaborate with cross-functional teams to improve the overall customer experience Troubleshoot and resolve technical issues raised by customers Requirements: 1–3 years of experience in a customer engineering or solutions engineering role Experience with RESTful APIs and third-party integrations Scripting experience (e.g., Python, Bash, or JavaScript) Strong troubleshooting and problem-solving skills Excellent verbal and written communication skills Experience with CRM platforms like Salesforce, HubSpot, or Zoho Nice to Have: Experience working in a SaaS or AI-based company Familiarity with authentication protocols (e.g., OAuth, JWT) Exposure to log monitoring and error tracking tools Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Show more Show less

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world s largest global brands. Some of the largest brands are already using Netomi AI s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolution? We should talk. Job Description The support engineer at Netomi will be a Subject Matter Expert on Netomi s offerings from Product, Technical and Business perspectives. The person will develop in-depth knowledge of the Product Offering, work in a customer-facing mode and be able to manage multiple projects at a time. Responsibilities In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations. Understanding of business requirements for our different customers and how they can be solved through AI Studio. Participate in the software development lifecycle to learn the new system/feature. Responsible for resolving the ticket queue through Zendesk. Coordinating and leading troubleshooting through incident management. Creating documents and maintaining our internal knowledge base. Improving our internal processes between teams and support. Assist and own production setups in client environments . Own and report SLA and other key metrics. Participate in a 24x7 rotational shift. Requirement 5-6 years of experience in both administrative roles and technical support, specializing in Zendesk and API integrations. Proficient in Java and HTML, enhancing technical capabilities for comprehensive support. Proven track record of positively impacting organizations through the development and implementation of standard operating practices. Familiarity with start-up environments, demonstrating adaptability to dynamic work settings. Strong ability to navigate and excel in fast-paced and evolving work environments, with a specific background in technical support roles. Respond to customer inquiries and support requests via phone, email, or chat Identifies workaround for bug fixes and support L1 in any issue(s) that they are unable to resolve Deep understanding of tools like Postman/Datadog/Workato Collaborate with different teams Ex: DA/Product/CS Dev/QA for effective troubleshooting of customer issues Troubleshoot and resolve technical issues related to Java and MySQL Good knowledge of JavaScript with the ability to identify code-level issues and rectify Write custom scripts and code snippets to automate support tasks and improve support processes. Collaborate with development teams to resolve complex technical problems. Creates and Documents knowledge base articles Ability to train New Hires in the team on Process, Product and Technology Effectively mentors multiple L1s in the context of support

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world s largest global brands. Some of the largest brands are already using Netomi AI s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolution? We should talk. Job Responsibilities Requirement Analysis - Understand business requirements and identify opportunities for AI integration in generative chatbot solutions. Data Exploration and Analysis - Analyze large datasets to extract meaningful insights, patterns, and trends relevant to the development and improvement of generative AI chatbots. Feasibility Assessment - Evaluate the feasibility of implementing AI models and algorithms to enhance chatbot performance, ensuring alignment with business goals. Model Selection and Design - Work closely with data scientists to choose appropriate AI models, develop prototypes, and design solutions for generative chatbot capabilities. Implementation and Deployment - Collaborate with development teams to implement and deploy AI models into the chatbot platform, ensuring seamless integration and optimal performance. Performance Monitoring and Optimization - Continuously monitor and evaluate the performance of generative AI chatbots, making data-driven decisions to optimize and enhance their capabilities. Collaboration and Communication - Foster collaboration between data analytics, data science, and development teams to ensure effective integration of AI solutions into the chatbot ecosystem. Communicate findings, insights, and recommendations to both technical and non-technical stakeholders. Education and Training - Provide training and support to team members on AI technologies, data analysis techniques, and best practices for generative chatbot development. Stay Informed on AI Trends - Keep abreast of the latest advancements in AI, machine learning, and natural language processing to identify opportunities for innovation in chatbot technology. Requirements Educational Qualification: Bachelors or Masters degree in Computer Science, Data Science, or a related field. Experience: 2-5 Years of experience as an AI Analyst or in a similar role, with a focus on data analytics and AI integration. Experience in the development and deployment of generative AI models is a plus. Technical Skills: Proficiency in Python and relevant AI libraries/frameworks (e.g., TensorFlow, PyTorch). Strong understanding of machine learning algorithms and natural language processing. Analytical Skills: Strong analytical and problem-solving skills, with the ability to derive actionable insights from complex datasets. Communication Skills: Excellent communication skills to convey technical concepts to both technical and non-technical stakeholders. Collaboration and Teamwork: Demonstrated ability to work collaboratively in cross-functional teams, fostering a culture of innovation and continuous improvement. Adaptability: Ability to adapt to a dynamic and fast-paced environment, staying proactive in identifying opportunities for AI-driven improvements in chatbot functionalities.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world s largest global brands. Some of the largest brands are already using Netomi AI s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolution? We should talk. We are looking for a visionary leader to design, develop, and deliver strategic data-centric insights by leveraging next-generation analytics and BI technologies. This is not a traditional reporting role we seek someone who is data-centric, insight-driven, and eager to drive meaningful impact through innovative, scalable solutions. This role is perfect for someone who wants to enable innovation and growth, is passionate about data storytelling, and brings a future-forward mindset particularly around AI-driven BI and conversational intelligence. Responsibilities Become an expert on internal and external data trends relevant to Netomi s business and product ecosystem. Design and maintain BI dashboards and tools that enable teams to independently track and understand business metrics. Conduct deep-dive analysis into chatbot performance, user interactions, and conversational flows to identify key optimization opportunities. Collaborate with product, engineering, and customer success teams to translate conversational analytics into actionable insights. Integrate and analyze data from conversational platforms (e.g., chatbot logs, NLU/NLP systems) to improve intent accuracy, resolution rates, and customer satisfaction. Leverage Generative BI tools to create dynamic, automated reports and data narratives that respond to natural language queries. Partner with enterprise architects to ensure solutions align with broader data architecture and governance principles. Drive automation of recurring reporting tasks and streamline data workflows using scripting and scheduling tools. Monitor AI-driven systems for accuracy, bias, and explainability in outputs ensuring business users trust the insights provided. Requirements 7+ years of experience designing and developing BI and analytics solutions, including leadership responsibilities. Experience with generative BI platforms (e.g., ThoughtSpot, Tableau Pulse, Microsoft Copilot in Power BI) and natural language query systems. Proven expertise in chatbot analytics, conversational flow optimization, and voice-of-customer data interpretation. Hands-on experience with SQL, scripting languages (Python or R), and data visualization tools (Quicksight, PowerBI, Tableau, Qlik). Solid understanding of data modeling, ETL processes, and data architecture best practices. Ability to translate complex data into clear business recommendations using interactive dashboards and storytelling techniques. Strong stakeholder management and communication skills, with the ability to present insights to both technical and non-technical audiences. Experience leading small, agile teams and working cross-functionally in a fast-paced environment. Nice to Have Familiarity with NLP/NLU systems and how they generate structured data from conversation logs. Experience with customer experience analytics, support automation, or virtual agent performance metrics. Background in AI explainability and building trust in AI-generated insights.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands. Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolution? We should talk. Job Responsibilities Requirement Analysis - Understand business requirements and identify opportunities for AI integration in generative chatbot solutions. Data Exploration and Analysis - Analyze large datasets to extract meaningful insights, patterns, and trends relevant to the development and improvement of generative AI chatbots. Feasibility Assessment - Evaluate the feasibility of implementing AI models and algorithms to enhance chatbot performance, ensuring alignment with business goals. Model Selection and Design - Work closely with data scientists to choose appropriate AI models, develop prototypes, and design solutions for generative chatbot capabilities. Implementation and Deployment - Collaborate with development teams to implement and deploy AI models into the chatbot platform, ensuring seamless integration and optimal performance. Performance Monitoring and Optimization - Continuously monitor and evaluate the performance of generative AI chatbots, making data-driven decisions to optimize and enhance their capabilities. Collaboration and Communication - Foster collaboration between data analytics, data science, and development teams to ensure effective integration of AI solutions into the chatbot ecosystem. Communicate findings, insights, and recommendations to both technical and non-technical stakeholders. Education and Training - Provide training and support to team members on AI technologies, data analysis techniques, and best practices for generative chatbot development. Stay Informed on AI Trends - Keep abreast of the latest advancements in AI, machine learning, and natural language processing to identify opportunities for innovation in chatbot technology. Requirements Educational Qualification: Bachelor's or Master's degree in Computer Science, Data Science, or a related field. Experience: 2-5 Years of experience as an AI Analyst or in a similar role, with a focus on data analytics and AI integration. Experience in the development and deployment of generative AI models is a plus. Technical Skills: Proficiency in Python and relevant AI libraries/frameworks (e.g., TensorFlow, PyTorch). Strong understanding of machine learning algorithms and natural language processing. Analytical Skills: Strong analytical and problem-solving skills, with the ability to derive actionable insights from complex datasets. Communication Skills: Excellent communication skills to convey technical concepts to both technical and non-technical stakeholders. Collaboration and Teamwork: Demonstrated ability to work collaboratively in cross-functional teams, fostering a culture of innovation and continuous improvement. Adaptability: Ability to adapt to a dynamic and fast-paced environment, staying proactive in identifying opportunities for AI-driven improvements in chatbot functionalities. Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Show more Show less

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands. Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolution? We should talk. We are looking for a visionary leader to design, develop, and deliver strategic data-centric insights by leveraging next-generation analytics and BI technologies. This is not a traditional reporting role—we seek someone who is data-centric, insight-driven, and eager to drive meaningful impact through innovative, scalable solutions. This role is perfect for someone who wants to enable innovation and growth, is passionate about data storytelling, and brings a future-forward mindset—particularly around AI-driven BI and conversational intelligence. Responsibilities Become an expert on internal and external data trends relevant to Netomi’s business and product ecosystem. Design and maintain BI dashboards and tools that enable teams to independently track and understand business metrics. Conduct deep-dive analysis into chatbot performance, user interactions, and conversational flows to identify key optimization opportunities. Collaborate with product, engineering, and customer success teams to translate conversational analytics into actionable insights. Integrate and analyze data from conversational platforms (e.g., chatbot logs, NLU/NLP systems) to improve intent accuracy, resolution rates, and customer satisfaction. Leverage Generative BI tools to create dynamic, automated reports and data narratives that respond to natural language queries. Partner with enterprise architects to ensure solutions align with broader data architecture and governance principles. Drive automation of recurring reporting tasks and streamline data workflows using scripting and scheduling tools. Monitor AI-driven systems for accuracy, bias, and explainability in outputs—ensuring business users trust the insights provided. Requirements 7+ years of experience designing and developing BI and analytics solutions, including leadership responsibilities. Experience with generative BI platforms (e.g., ThoughtSpot, Tableau Pulse, Microsoft Copilot in Power BI) and natural language query systems. Proven expertise in chatbot analytics, conversational flow optimization, and voice-of-customer data interpretation. Hands-on experience with SQL, scripting languages (Python or R), and data visualization tools (Quicksight, PowerBI, Tableau, Qlik). Solid understanding of data modeling, ETL processes, and data architecture best practices. Ability to translate complex data into clear business recommendations using interactive dashboards and storytelling techniques. Strong stakeholder management and communication skills, with the ability to present insights to both technical and non-technical audiences. Experience leading small, agile teams and working cross-functionally in a fast-paced environment. Nice to Have Familiarity with NLP/NLU systems and how they generate structured data from conversation logs. Experience with customer experience analytics, support automation, or virtual agent performance metrics. Background in AI explainability and building trust in AI-generated insights. Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Show more Show less

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands. Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolution? We should talk. We are looking for a visionary leader to design, develop, and deliver strategic data-centric insights by leveraging next-generation analytics and BI technologies. This is not a traditional reporting role—we seek someone who is data-centric, insight-driven, and eager to drive meaningful impact through innovative, scalable solutions. This role is perfect for someone who wants to enable innovation and growth, is passionate about data storytelling, and brings a future-forward mindset—particularly around AI-driven BI and conversational intelligence. Responsibilities Become an expert on internal and external data trends relevant to Netomi’s business and product ecosystem. Design and maintain BI dashboards and tools that enable teams to independently track and understand business metrics. Conduct deep-dive analysis into chatbot performance, user interactions, and conversational flows to identify key optimization opportunities. Collaborate with product, engineering, and customer success teams to translate conversational analytics into actionable insights. Integrate and analyze data from conversational platforms (e.g., chatbot logs, NLU/NLP systems) to improve intent accuracy, resolution rates, and customer satisfaction. Leverage Generative BI tools to create dynamic, automated reports and data narratives that respond to natural language queries. Partner with enterprise architects to ensure solutions align with broader data architecture and governance principles. Drive automation of recurring reporting tasks and streamline data workflows using scripting and scheduling tools. Monitor AI-driven systems for accuracy, bias, and explainability in outputs—ensuring business users trust the insights provided. Requirements 7+ years of experience designing and developing BI and analytics solutions, including leadership responsibilities. Experience with generative BI platforms (e.g., ThoughtSpot, Tableau Pulse, Microsoft Copilot in Power BI) and natural language query systems. Proven expertise in chatbot analytics, conversational flow optimization, and voice-of-customer data interpretation. Hands-on experience with SQL, scripting languages (Python or R), and data visualization tools (Quicksight, PowerBI, Tableau, Qlik). Solid understanding of data modeling, ETL processes, and data architecture best practices. Ability to translate complex data into clear business recommendations using interactive dashboards and storytelling techniques. Strong stakeholder management and communication skills, with the ability to present insights to both technical and non-technical audiences. Experience leading small, agile teams and working cross-functionally in a fast-paced environment. Nice to Have Familiarity with NLP/NLU systems and how they generate structured data from conversation logs. Experience with customer experience analytics, support automation, or virtual agent performance metrics. Background in AI explainability and building trust in AI-generated insights. Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Show more Show less

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world s largest global brands. Some of the largest brands are already using Netomi AI s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolution? We should talk. We are looking for a technically skilled and customer-focused Software Development Engineer to join our CS Engineering team. This role will ensure smooth onboarding, integration, and issue resolution for our clients. You ll work extensively with tools like Postman/Insomnia , writing custom scripts to automate integrations, validate API flows, and streamline customer implementations. You ll collaborate closely with customers and internal teams to drive product adoption and resolve technical challenges. This role focuses on implementation andenablement , rather than core product development. Key Responsibilities: Develop and consume RESTful APIs for integrations with client systems Support customer onboarding, configuration, and technical enablement Integrate with CRM platforms like Salesforce, HubSpot, and Zoho Build scripts and tools to support customer-specific customisations Monitor product performance and resolve incidents in customer environments Act as a technical bridge between Customer Support, Product, and Engineering Document recurring issues, resolutions, and integration guides Gather and relay customer feedback to internal teams Collaborate with cross-functional teams to improve the overall customer experience Troubleshoot and resolve technical issues raised by customers Requirements 1-3 years of experience in a customer engineering or solutions engineering role Experience with RESTful APIs and third-party integrations Scripting experience (e.g., Python, Bash, or JavaScript) Strong troubleshooting and problem-solving skills Excellent verbal and written communication skills Experience with CRM platforms like Salesforce, HubSpot, or Zoho Nice to Have Experience working in a SaaS or AI-based company Familiarity with authentication protocols (e.g., OAuth, JWT) Exposure to log monitoring and error tracking tools

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands. Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolution? We should talk. Job Description The support engineer at Netomi will be a Subject Matter Expert on Netomi’s offerings from Product, Technical and Business perspectives. The person will develop in-depth knowledge of the Product Offering, work in a customer-facing mode and be able to manage multiple projects at a time. Responsibilities In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations. Understanding of business requirements for our different customers and how they can be solved through AI Studio. Participate in the software development lifecycle to learn the new system/feature. Responsible for resolving the ticket queue through Zendesk. Coordinating and leading troubleshooting through incident management. Creating documents and maintaining our internal knowledge base. Improving our internal processes between teams and support. Assist and own production setups in client environments . Own and report SLA and other key metrics. Participate in a 24x7 rotational shift. Requirement 5-6 years of experience in both administrative roles and technical support, specializing in Zendesk and API integrations. Proficient in Java and HTML, enhancing technical capabilities for comprehensive support. Proven track record of positively impacting organizations through the development and implementation of standard operating practices. Familiarity with start-up environments, demonstrating adaptability to dynamic work settings. Strong ability to navigate and excel in fast-paced and evolving work environments, with a specific background in technical support roles. Respond to customer inquiries and support requests via phone, email, or chat Identifies workaround for bug fixes and support L1 in any issue(s) that they are unable to resolve Deep understanding of tools like Postman/Datadog/Workato Collaborate with different teams Ex: DA/Product/CS Dev/QA for effective troubleshooting of customer issues Troubleshoot and resolve technical issues related to Java and MySQL Good knowledge of JavaScript with the ability to identify code-level issues and rectify Write custom scripts and code snippets to automate support tasks and improve support processes. Collaborate with development teams to resolve complex technical problems. Creates and Documents knowledge base articles Ability to train New Hires in the team on Process, Product and Technology Effectively mentors multiple L1s in the context of support Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Show more Show less