Everflow Customer Support & Ad-Ops Lead Ho Chi Minh City, Vietnam · Full-Time · Global Client Portfolio Be the Voice Clients Trust for Perfect Tracking DFO Global Performance Commerce (GPC) runs hundreds of high-velocity funnels on Everflow. We’re hiring a customer-obsessed support leader who can guide advertisers and affiliates through every click, impression, and conversion—solving problems fast, training proactively, and turning great service into measurable revenue wins. Your Mission Own the Helpdesk – Triage, prioritize, and resolve Everflow tickets (pixels not firing, postbacks mis-mapped, payout questions) with < 2-hour initial response. Onboard Like a Pro – Walk new partners through offer setup, tracking links, macros, and compliance checklists until first conversions flow error-free. Proactive Monitoring – Watch dashboards, alert clients to anomalies (CVR drops, invalid clicks, reversed events) before they notice. Knowledge Builder – Write crystal-clear guides, Loom walkthroughs, and internal SOPs so repeating issues disappear. Client Champion – Escalate bugs, feature requests, and merchant pain points to product/dev, then keep stakeholders in the loop. Performance Ally – Suggest best practices (allowlist rules, fraud caps, payout structures) that lift partner revenue and satisfaction scores. What You Bring Empathy + Speed – You listen first, solve fast, and follow up until the client says “perfect.” Ad-Ops Fluency – Familiar with tracking links, subID parameters, cookies, and postback URLs. Clear Communication – English (IELTS 7.0+) plus the knack for explaining tech in plain words to non-tech marketers. Organized Multitasker – Juggle global queues, document everything in Zendesk/Jira, and hit SLAs. Analytics Sense – Comfortable reading reports, spotting anomalies, and translating numbers into next steps. Nice-to-Have Tech Chops Front-end basics (HTML/CSS/JavaScript) to inspect pixels or drop a quick fix. Experience with Tag Managers, React/Next.js, or API calls to pull Everflow reports. Python/Node scripting for log checks or small automations. Success Metrics (First 6 Months) 95 % CSAT from advertisers and affiliates < 4 hours mean time to resolution for tracking issues 10+ new knowledge-base articles that cut repeat tickets by 30 % Documented onboarding flow adopted across regional teams Why GPC? Client Impact – Your guidance keeps millions in ad spend properly attributed. Global Reach – Support partners in North America, EMEA, and APAC from Vietnam’s top tech hub. Career Path – Grow into Senior Customer Success Manager or Product Ops as you master Everflow. Dynamic Culture – Diverse, high-energy team tackling the newest challenges in performance marketing. Ready to Turn Questions into Wins? Email careers@dfo.global with subject “ Everflow Support Lead – Vietnam ” Attach your résumé plus a short note on the trickiest tracking issue you’ve solved—and how you saved the day.

Key Responsibilities: ● Serve as the first point of contact for all technical queries from internal teams. ● Resolve technical issues effectively and within defined SLA/TAT. ● Log, track, and manage issues via the company's ticket management system (e.g., Freshdesk, Zendesk, Jira, or similar). ● Provide timely status updates to users regarding open issues and resolutions. ● Collaborate with development, QA, and operations teams for complex issue resolution. ● Conduct basic root cause analysis and escalate issues to appropriate departments if required. ● Maintain documentation of common issues and resolutions for building a robust knowledge base. ● Suggest process improvements for ticket resolution efficiency and user satisfaction. ● Participate in regular team meetings and technical discussions to stay updated with system changes and new features. ● Provide basic testing support using tools like Selenium, Python scripts, or others if required. ● Train and guide users on minor technical troubleshooting when needed. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Provident Fund Shift: Day shift Work Location: In person

Hiring: Technical Architect – 12+ Years Experience | Chennai (Siruseri) | Work from Office Location : Chennai (Siruseri) Shift : 9:30 AM – 6:30 PM Mode : Work from Office Contact : 7708877258 Email : vigneshwaran.m@kevells.com Are you a visionary Technical Architect ready to redefine the future of cloud solutions? Join Sensiple , where we are building the future of customer engagement through Tryvium —our advanced contact center platform built on Microsoft Teams. We’re looking for a strong leader who can elevate our tech and architecture to the next level. Why Join Us – Why Tryvium Work on a modern contact center platform deeply integrated with Microsoft Teams, leveraging cutting-edge cloud, AI, and integration technologies. What You’ll Work On Cloud Architecture: Build and scale solutions using .NET Core and Microsoft Teams. AI & Azure Cognitive Services: Create next-gen chat/voice bots and smart routing features. Integration Mastery: Extend platform with MS Graph API, ServiceNow, Salesforce, Zendesk via Logic Apps and Power Automate. Performance & Security: Optimize using Azure Monitor and implement enterprise-grade security. Key Innovation Areas Omnichannel Communication: Elevate chat, voice, screen-sharing. Smart Routing: Enhance AI-driven skill/language/sentiment routing. Agent Tools: Improve productivity with custom commands and canned responses. Supervisor Dashboards: Build real-time KPI monitoring tools with anomaly detection. Customer Experience: Improve self-service, personalization, and language detection. Key Responsibilities Lead architectural design and scalable implementations in .NET Core and Azure. Integrate AI/ML and bot frameworks to create intelligent solutions. Mentor development teams and ensure coding best practices. Manage multiple projects and ensure timely, quality delivery. Requirements Experience: 12+ years in Microsoft technologies (.NET, C#), with at least 10 years in software architecture. Cloud: Deep knowledge of Microsoft Azure (infrastructure, services, and security). AI/ML: Proficient in Python and machine learning integrations. Bots: Hands-on experience with bot frameworks, NLP, conversational UIs. Leadership: Strong communication, mentoring, and stakeholder engagement skills. Apply Now Contact: 7708877258 Email: vigneshwaran.m@kevells.com Job Types: Full-time, Fresher Schedule: Day shift Monday to Friday Morning shift Rotational shift Work Location: In person Speak with the employer +91 7708877258

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as our next Senior Manager, Technical Support Who We Are & Why We’re Hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. About The Job Twilio is seeking a Senior Manager – Technical Support to lead and execute transformative technical support strategies across Voice, Platform & Application , and Segment support operations. You will partner closely with global support business leaders to execute strategic direction, drive operational excellence, and ensure we are delivering world-class human centered support experiences aligned with Twilio’s customer-first vision. A critical aspect of this role will also include coaching and developing future leaders within the support organization. This role is ideal for someone who thrives at the intersection of customer experience, business strategy, and cross-functional execution , and who is passionate about leading change at scale. Responsibilities Leadership & People Development Lead, coach, and mentor Technical Support Managers (M3s) and their teams to build a high-performance culture. Conduct quarterly talent reviews, performance evaluations, and career development planning for direct reports. Ensure consistent execution of coaching, 1:1s, and team meetings, fostering a culture of accountability and continuous learning. Drive employee engagement and retention through structured feedback, recognition, and professional growth opportunities. Customer Support Excellence & Operational Execution Ensure teams meet or exceed CSAT, SLA, and other key performance indicators (KPIs). Own weekly DSAT reviews, ticket analysis, and coaching feedback loops to improve customer satisfaction. Drive Support Duty Manager (SDM) adherence for critical escalations, ensuring timely and effective resolution. Improve incident response workflows, escalation handling, and knowledge-sharing processes to optimize support delivery. Business Impact & Strategic Execution Own the business by driving data-driven decision-making and aligning support operations with company goals. Lead quarterly stakeholder mapping to enhance collaboration across Support, Product, Engineering, and Customer Success. Oversee monthly (MOR) and quarterly (QOR) operational reviews, surfacing key trends, blockers, and process improvement opportunities. Partner with Workforce Management (WFM) teams to optimize staffing, forecasting, and scheduling. Change Management & Continuous Improvement Drive change initiatives and process improvements that enhance efficiency and the customer experience. Foster cross-functional collaboration to influence product supportability and customer success strategies. Utilize BI tools (Tableau, Looker), ticketing systems (Zendesk, JIRA), and WFM solutions (Calabrio) to track performance and identify areas for improvement. Vendor & Escalation Management Conduct quarterly performance reviews for vendor partners, ensuring alignment with Twilio’s support standards. Manage ITV (International Technical Vendors) engagement, performance tracking, and training needs. Leverage the Escalations ServiceNow Dashboard to track, manage, and resolve high-impact cases efficiently. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required 10+ years of experience in Technical Support, Customer Success, or Support Strategy roles, including 3+ years in strategic operations or transformation leadership roles. Proven success in scaling support teams, improving operational efficiency, and driving business impact. Strong expertise in SaaS, CPaaS, or cloud-based enterprise support environments. Experience managing remote, globally distributed teams. Exceptional stakeholder management skills, influencing cross-functional partners (Product, Engineering, CS). Technical acumen in support platforms like Zendesk, Jira, Salesforce, Looker, Tableau, Airtable and WFM tools (Calabrio). Strong escalation management experience, ensuring timely issue resolution and customer success. Strategic mindset with the ability to balance operational execution and long-term business planning. Bachelor’s Degree or equivalent work experience Desired Experience in contact center operations, AI-driven support solutions, and automation. Support Duty Manager and/or Escalation Management experience in a high-growth environment. Background in coaching frameworks, performance management methodologies, and leadership enablement. Location This role will be located remotely in India (Karnataka, Maharashtra, Tamil Nadu, Telangana and Delhi) What We Offer There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Show more Show less

About noon noon.com is a technology leader with a simple mission : to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering regional talent and businesses to meet the full range of consumers' online needs. noon's Mission : Every door, every day. noon operates without boundaries; we are aggressively and voraciously ambitious. Starting in 2017 with noon.com, the region’s home grown e-commerce platform and leading online shopping destination, noon is now a digital ecosystem of products and services - noon, noon Daily, noon Food, NowNow , SIVVI, noon VIP, and noon Pay. We are creating the Middle East’s local digital champion and are looking for world-class talent to join our team. What you’ll do: Participate in building project strategy, roadmap planning and final execution for the assigned operations Track business performance, analyze the existing daily operations and enhance the processes to build a more robust eco-system Deep dive into operations to determine the existing challenges and modify processes accordingly to resolve them Understand the payments related adjustments, build a robust system-based adjustment scrutiny process Manage internal and external stakeholders, by keeping them informed, helping them align their procedures with new changes in processes Create dashboards to track productivity, progress, and other KPIs Perform periodic quality check and regular internal audits. Ensure consistency in practices, vocabulary, and framework across teams. What you’ll need: Bachelor's degree in Engineering, Science or any related Technical discipline; MBA would be a plus 3+ years of relevant work experience in stakeholder management and restaurant operations in a leading e-commerce company Ability to shift between operational & strategic requirements Ability to work in a fast-paced environment where the goal post keeps changing constantly Absolute attention to detail Accountable, independent and resourceful Experience in project management to build and optimize processes Experience in communicating with technical and non-technical stakeholders across multiple business units Analytical mindset and hands-on experience in SQL/data modelling Excellent MS Excel and PowerPoint skills Experience/proficiency in programs such as C-Zentrix, Zendesk, Google Suite, Microsoft Teams Who will excel? We’re looking for candidates who thrive in a fast-paced, dynamic start-up environment. We’re searching for problem solvers , people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance. Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work. Ours is not an easy mission , but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision. Is this you? Show more Show less

Join TalentPop App as an E-Commerce Sales Support Specialist! At TalentPop App, we’re redefining the way e-commerce brands connect with their customers. We partner with fast-growing online businesses to provide top-tier customer service and sales support that enhances every step of the buyer’s journey. If you’re someone who takes pride in turning questions into solutions, problems into opportunities, and conversations into conversions — this role is for you. We’re on the lookout for a skilled and motivated E-Commerce Sales Support Specialist who is not only passionate about helping people but also driven to support sales efforts and maximize customer satisfaction. If you're ready to grow with a fun, fast-paced remote team, keep reading — we’d love to have you onboard! What You’ll Do Customer Assistance: Provide friendly and efficient support via phone, live chat, email, and SMS for inquiries related to products, orders, returns, and refunds. Product Recommendations: Assist customers with making confident shopping decisions through personalized suggestions and detailed product knowledge. Order Management: Monitor, update, and resolve order-related concerns with speed and accuracy. Sales Support: Identify upselling and cross-selling opportunities to help boost revenue and improve the customer experience. Customer Insights: Keep detailed records of customer interactions and feedback to help inform internal improvements. Team Collaboration: Communicate insights and customer trends with the internal team to continually optimize the support process. What We’re Looking For 1+ year of experience in e-commerce, customer service, or sales support. Excellent communication skills — both written and verbal. Experience with Shopify, Gorgias, Zendesk, or other CRM platforms is a plus. Ability to stay calm and resourceful when handling customer concerns. Strong attention to detail and organizational skills. Self-motivated and comfortable working in a remote, fast-paced environment. Why Join TalentPop App? Earn commissions and enjoy annual performance-based increases. Paid time off to rest and recharge. HMO health coverage OR a health stipend (depending on location) to keep you protected. Performance and recognition bonuses to celebrate your wins. 100% permanent work-from-home setup — no commute needed! Supportive, friendly team culture with real opportunities for career growth. Important Application Step – Please Read Carefully To make sure your application is properly processed for this role, kindly follow these two simple steps: When selecting the position during your application, please choose “Brand Concierge” from the list of available roles. In the application form, you’ll be asked for an application code – please enter BCS in that field. These steps help us route your application correctly to the right team. Thank you so much for taking the time to do this! Ready to turn your passion for e-commerce and customer care into a rewarding career? Join TalentPop App today and help us create amazing online shopping experiences, one conversation at a time. Show more Show less

Join TalentPop App as an E-Commerce Sales Support Specialist! At TalentPop App, we’re redefining the way e-commerce brands connect with their customers. We partner with fast-growing online businesses to provide top-tier customer service and sales support that enhances every step of the buyer’s journey. If you’re someone who takes pride in turning questions into solutions, problems into opportunities, and conversations into conversions — this role is for you. We’re on the lookout for a skilled and motivated E-Commerce Sales Support Specialist who is not only passionate about helping people but also driven to support sales efforts and maximize customer satisfaction. If you're ready to grow with a fun, fast-paced remote team, keep reading — we’d love to have you onboard! What You’ll Do Customer Assistance: Provide friendly and efficient support via phone, live chat, email, and SMS for inquiries related to products, orders, returns, and refunds. Product Recommendations: Assist customers with making confident shopping decisions through personalized suggestions and detailed product knowledge. Order Management: Monitor, update, and resolve order-related concerns with speed and accuracy. Sales Support: Identify upselling and cross-selling opportunities to help boost revenue and improve the customer experience. Customer Insights: Keep detailed records of customer interactions and feedback to help inform internal improvements. Team Collaboration: Communicate insights and customer trends with the internal team to continually optimize the support process. What We’re Looking For 1+ year of experience in e-commerce, customer service, or sales support. Excellent communication skills — both written and verbal. Experience with Shopify, Gorgias, Zendesk, or other CRM platforms is a plus. Ability to stay calm and resourceful when handling customer concerns. Strong attention to detail and organizational skills. Self-motivated and comfortable working in a remote, fast-paced environment. Why Join TalentPop App? Earn commissions and enjoy annual performance-based increases. Paid time off to rest and recharge. HMO health coverage OR a health stipend (depending on location) to keep you protected. Performance and recognition bonuses to celebrate your wins. 100% permanent work-from-home setup — no commute needed! Supportive, friendly team culture with real opportunities for career growth. Important Application Step – Please Read Carefully To make sure your application is properly processed for this role, kindly follow these two simple steps: When selecting the position during your application, please choose “Brand Concierge” from the list of available roles. In the application form, you’ll be asked for an application code – please enter BCS in that field. These steps help us route your application correctly to the right team. Thank you so much for taking the time to do this! Ready to turn your passion for e-commerce and customer care into a rewarding career? Join TalentPop App today and help us create amazing online shopping experiences, one conversation at a time. Show more Show less

About Us: Rently is revolutionizing the way renters tour a home! Since 2011, Rently has powered over 15 million renter "self-tours" for over 3500 real estate operators. Rently's technology allows renters to securely check into a vacant property that uses our smart lockbox, smart home, and smart lock technology with a unique one-time access code. Rently is an ISO 27001 and PIMS 27701 Certified Organization. About the role: The Technical Support Specialist is responsible for providing technical assistance to customers, installers and residents. To be successful, the TSM 1 must have an in-depth knowledge of company products, services, partner integrations, client business practices and possess effective communication skills with a genuine desire to understand the client’s technical needs and provide value through actionable processes. TSM 1 should have knowledge of IoT devices, employ agile thinking to solve problems and provide meaningful insights into the daily technical issues of our clients. Responsibilities: ● Field escalation calls, tickets, chats, email, and/or other communication from users with inquiries regarding smart home devices, connectivity, software, and similar concerns. ● Overtakes call center communications when intervention to solve a problem escalated issues ● Submit Salesforce cases to escalate issues that require external escalations ● Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers. ● Provide a high level of actionable insight and data analysis to provide value for our customers. ● Partners with TSM 2 to identify and solve higher level issues ● Guides users through diagnostic and troubleshooting processes, which may include use of software and/or following verbal instructions. ● Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork. ● Demonstrates an increasing level of knowledge and comprehension of Rently products and integrations. ● Accurately documents and updates client records, support notes and interactions (Salesforce, ZenDesk, Dialpad, Confluence, etc). ●Ensures compliance with Rently best practices while following established policies and procedures. Consistently meets OKRs and KPIs as communicated by your manager. Required Skillsets: ● Previous experience in a client-facing or account management role ● Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices. ● Strong analytical and problem-solving skills. ● Proven ability to work in a fast paced, team centered work environment ● Partners with TSS 2 to identify and solve higher level issues ● Technical aptitude and ability to identify alternative solutions to customer issues. ● Ability to handle multiple, critical, high priority issues with a sense of urgency . ● Proficiency with Google Suite Products. ● Excellent communication– verbal, written, interpersonal with strong active listening skills. ● Detail-oriented and dependable, with a positive and inquisitive attitude. ● Ability to multitask, prioritize, and collaborate ● Exhibit a high degree of self-motivation, drive and a proactive nature. Hours: Operating in US hours Be ready to work on night shifts and during weekends based on the work schedule Professional Commitment: Being a product based company we heavily invest in developing functional/ technology/ leadership skill sets in our team members. So candidates who are willing to commit to a minimum of 2 years need to apply. Show more Show less

About Us: Rently is revolutionizing the way renters tour a home! Since 2011, Rently has powered over 15 million renter "self-tours" for over 3500 real estate operators. Rently's technology allows renters to securely check into a vacant property that uses our smart lockbox, smart home, and smart lock technology with a unique one-time access code. Rently is an ISO 27001 and PIMS 27701 Certified Organization. About the role: The Technical Support Specialist is responsible for providing technical assistance to customers, installers and residents. To be successful, the TSM 1 must have an in-depth knowledge of company products, services, partner integrations, client business practices and possess effective communication skills with a genuine desire to understand the client’s technical needs and provide value through actionable processes. TSM 1 should have knowledge of IoT devices, employ agile thinking to solve problems and provide meaningful insights into the daily technical issues of our clients. Responsibilities: ● Field escalation calls, tickets, chats, email, and/or other communication from users with inquiries regarding smart home devices, connectivity, software, and similar concerns. ● Overtakes call center communications when intervention to solve a problem escalated issues ● Submit Salesforce cases to escalate issues that require external escalations ● Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers. ● Provide a high level of actionable insight and data analysis to provide value for our customers. ● Partners with TSM 2 to identify and solve higher level issues ● Guides users through diagnostic and troubleshooting processes, which may include use of software and/or following verbal instructions. ● Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork. ● Demonstrates an increasing level of knowledge and comprehension of Rently products and integrations. ● Accurately documents and updates client records, support notes and interactions (Salesforce, ZenDesk, Dialpad, Confluence, etc). ●Ensures compliance with Rently best practices while following established policies and procedures Consistently meets OKRs and KPIs as communicated by your manager. Required Skillsets: ● Previous experience in a client-facing or account management role ● Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices. ● Strong analytical and problem-solving skills. ● Proven ability to work in a fast paced, team centered work environment ● Partners with TSS 2 to identify and solve higher level issues ● Technical aptitude and ability to identify alternative solutions to customer issues. ● Ability to handle multiple, critical, high priority issues with a sense of urgency . ● Proficiency with Google Suite Products. ● Excellent communication– verbal, written, interpersonal with strong active listening skills. ● Detail-oriented and dependable, with a positive and inquisitive attitude. ● Ability to multitask, prioritize, and collaborate ● Exhibit a high degree of self-motivation, drive and a proactive nature. Hours: Operating in US hours Be ready to work on night shifts and during weekends based on the work schedule Professional Commitment: Being a product based company we heavily invest in developing functional/ technology/ leadership skill sets in our team members. So candidates who are willing to commit to a minimum of 2 years need to apply. Show more Show less

Join TalentPop App as an E-Commerce Sales Support Specialist! At TalentPop App, we’re redefining the way e-commerce brands connect with their customers. We partner with fast-growing online businesses to provide top-tier customer service and sales support that enhances every step of the buyer’s journey. If you’re someone who takes pride in turning questions into solutions, problems into opportunities, and conversations into conversions — this role is for you. We’re on the lookout for a skilled and motivated E-Commerce Sales Support Specialist who is not only passionate about helping people but also driven to support sales efforts and maximize customer satisfaction. If you're ready to grow with a fun, fast-paced remote team, keep reading — we’d love to have you onboard! What You’ll Do Customer Assistance: Provide friendly and efficient support via phone, live chat, email, and SMS for inquiries related to products, orders, returns, and refunds. Product Recommendations: Assist customers with making confident shopping decisions through personalized suggestions and detailed product knowledge. Order Management: Monitor, update, and resolve order-related concerns with speed and accuracy. Sales Support: Identify upselling and cross-selling opportunities to help boost revenue and improve the customer experience. Customer Insights: Keep detailed records of customer interactions and feedback to help inform internal improvements. Team Collaboration: Communicate insights and customer trends with the internal team to continually optimize the support process. What We’re Looking For 1+ year of experience in e-commerce, customer service, or sales support. Excellent communication skills — both written and verbal. Experience with Shopify, Gorgias, Zendesk, or other CRM platforms is a plus. Ability to stay calm and resourceful when handling customer concerns. Strong attention to detail and organizational skills. Self-motivated and comfortable working in a remote, fast-paced environment. Why Join TalentPop App? Earn commissions and enjoy annual performance-based increases. Paid time off to rest and recharge. HMO health coverage OR a health stipend (depending on location) to keep you protected. Performance and recognition bonuses to celebrate your wins. 100% permanent work-from-home setup — no commute needed! Supportive, friendly team culture with real opportunities for career growth. Important Application Step – Please Read Carefully To make sure your application is properly processed for this role, kindly follow these two simple steps: When selecting the position during your application, please choose “Brand Concierge” from the list of available roles. In the application form, you’ll be asked for an application code – please enter BCS in that field. These steps help us route your application correctly to the right team. Thank you so much for taking the time to do this! Ready to turn your passion for e-commerce and customer care into a rewarding career? Join TalentPop App today and help us create amazing online shopping experiences, one conversation at a time. Show more Show less

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. Job Description Zendesk is a global leader in customer service and employee service software, renowned for its powerful yet user-friendly solutions. At Zendesk, we believe in building better customer relationships through our suite of products that are smart, flexible, and reliable. We have a rare opportunity for a seasoned Product Manager to help define the future of the global admin experience for all Zendesk products. This PM will define, execute, and iterate on building products that empower all Zendesk administrators with AI-driven insights on what capabilities they need to setup, configure, and tune, in order to optimize their customer experience outcomes. What You'll Do Zendesk is looking for an innovative and passionate product manager to drive product development for Zendesk’s Admin Center. This leader will be critical in defining the strategy, vision, and roadmap around the admin experience for all existing and future customers, while collaborating with cross-functional teams to drive growth and customer success. You will be responsible for working with our 130k+ customers to understand how they configure their Zendesk instance, craft a future world on how it could be better, and execute on it relentlessly. You’ll work cross-functionally with partners across product and engineering, design, go-to-market, data science, and program management to plan our growth and product development goals. This role requires deep technical expertise in SaaS Product Development, AI/ML products, and customer-centric delivery. The ideal candidate has led initiatives that significantly impacted adoption and productivity metrics across tens of thousands of customers. Key Responsibilities Provide specialised and inspiring product leadership to stakeholders, customers and counterparts as we bolster our offerings for this segment. Collaborate closely with engineering, product design, marketing, customer success, sales, data science, program management, documentation, and legal teams to enhance existing admin experience offerings, and build 0-1 functionality in this space Develop and articulate compelling roadmaps and strategies for the Zendesk Admin Center, informed by customer needs, key personas, market trends, and business objectives. Engage directly with our broad set of external customers, and internal stakeholders contributing into the admin experience, to gather requirements and feedback. Own and drive key performance indicators (KPIs) related to product delivery, customer satisfaction, and business impact. Cultivate a culture of product excellence, fostering innovation and customer-centricity within Product Management. Share your subject matter expertise and build knowledge and empathy across the business for the needs of this specific market. Qualifications Bachelor's degree in Computer Science, or a related field. 5+ years of experience in product management, ideally in a B2B landscape Proven track record of delivering successful products in a SaaS environment. Strong technical acumen with the ability to interface effectively with customers, engineering teams and design teams. Exceptional leadership skills with demonstrated experience in leading specialized, cross-functional teams. Excellent communication and presentation skills, both written and verbal, with the ability to articulate complex solutions clearly. Ability to think strategically about the challenges specific to the SaaS administrator persona and execute methodically. Strong analytical and problem-solving skills with a focus on key metrics and user behavior.  This role is a rare opportunity to drive major customer and business outcomes in a high-growth environment. If you're passionate about building great products, we'd love to hear from you. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Business Analyst, Collaboration Tools Zendesk is re-envisioning how we use our collaboration tools to provide an outstanding employee experience! We want to be innovators with how employees are served and provide a showcase example that our industry peers can follow. Successful candidates should be experienced with managing Google Workspace (formerly G Suite) as well as other collaboration tools, successful at working with internal partners, and proficient in implementing leading SaaS applications. The successful candidate will collaborate with various internal partners, including but not limited to, Product Development, People & Places, Go To Market, and Internal Communications. This role resides within the Enterprise-Wide Applications team and will have a variety of responsibilities, including assisting with strategic projects from start to finish, implementing governance within our collaboration applications, collaborating with leadership to develop and maintain our long-term roadmap to ensure scalable, secure, and innovative solutions to facilitate Zendesk’s growth. Partner with our Global Service Desk to train the team on standard methodologies and create and maintain both internal and employee-facing documentation for supporting Google Workspace and other collaboration applications to ensure best-in-class service for all of Zendesk! This position is in-office, but candidates only have to work 2-3 days onsite per week. We require fluency in written and spoken English. What you'll be doing Partner closely with various Zendesk organizations to turn short and long-term business needs into high quality, scalable, secure systems to enable Zendesk’s critical initiatives. Develop positive relationships with business partners. Understand their goals, workflows, and processes. Use your deep system knowledge to drive system strategy/vision, design, and implementation to mutually beneficial ends. Work in partnership with management and business partners to prioritize and shape our team’s roadmap and long-range planning. Assist with system improvement projects from design through implementation and support. The individual in this role will be working directly with users to collect requirements, implement, test and deploy new features on a periodic basis. Identify manual processes and problems for both the business and the employees who use Enterprise-Wide Applications and work to determine solutions. Support our Global Service Desk team in technical troubleshooting employee issues. What you bring to the role Basic Qualifications: 2+ years of experience administering Google Workspace Proven track record of having implemented, improved and supported enterprise-class SaaS systems. This includes planning, analysis and design, configuration, development, data migrations, system testing, cutover plan, and production support. Demonstrable ability to work closely with a diverse and distributed team Solid grasp of IT fundamentals, including SDLC, agile methodologies, and change management. Bachelor's degree or equivalent work experience Preferred Qualifications: 2+ years of consulting experience, preferably focused on process optimization, system implementations, and application integrations. Experience handling multiple SaaS collaboration applications Certified Google Workspace Admin or Developer Familiar with Google Workspace APIs, using GAM, and experienced using SDLC to build and maintain integrations with Integration Platform as a Service (iPaaS) technology. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description We’re looking for a smart, adaptable Senior Software Engineer to help build and evolve our real-time data ingestion platform. You’ll work at the intersection of software engineering and data infrastructure , designing and maintaining scalable systems that stream high-quality, trusted data from Kafka to Snowflake via Snowpipe Streaming . You’ll focus on data quality, observability, and pipeline reliability, helping develop robust monitoring and alerting systems. You’ll work closely with a collaborative team, contribute to architecture decisions, and help shape how data flows across Zendesk’s ecosystem. Please read the role before applying. Note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Key Responsibilities: Design, build, and maintain data quality systems and pipelines. Work with tools such as Snowflake, Docker/Kubernetes, and Kafka to enable scalable, observable data movement. Collaborate cross-functionally to close skill gaps in DQ and data platform tooling. Contribute to building internal tooling that supports schema validation, data experimentation, and automated checks. Collaborate cross-functionally with data producers, analytics engineers, platform teams, and business stakeholders. Own the reliability, scalability, and performance of ingestion systems deployed on AWS Architect and build core components of our real-time ingestion platform using Kafka, Snowpipe Streaming. Champion software engineering excellence — including testing, observability, CI/CD, and automation Drive the development of platform tools that ensure data quality, observability, and lineage through Protobuf-based schema management.. Participate in the implementation of ingestion best practices and reusable frameworks across data and software engineering teams.  Core Skills: Solid programming experience (preferably in Java ) Experience with distributed data systems ( Kafka, Snowflake ) Familiarity with Data Quality tooling and concepts Good working knowledge of SQL (especially for diagnostics and DQ workflows) Experience with containerization (Docker, Kubernetes ) Strong debugging, observability, and pipeline reliability practices What You Bring: A systems mindset with strong software engineering fundamentals. Passion for building resilient, high-throughput, real-time platforms. Ability to influence technical direction across teams and drive alignment. Strong communication and mentoring skills. A bias toward automation, continuous improvement, and platform thinking. Nice to Haves: Experience with GenAI tools or supporting ML/AI data workflows Familiarity with cloud-native data platforms (e.g., AWS, GCP) Exposure to dbt or ELT frameworks  Why Join Us? You’ll work with experienced engineers who value collaboration, pragmatism, and adaptability. We’re aiming to build resilient systems and a great team culture—not just implement buzzwords. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Responsibilities Requisition ID R-10364343 Date posted 06/10/2025 End Date 06/30/2025 City Thane State/Region Maharashtra Country India Location Type Onsite Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Support Tier 2 - Sr Professional I Job Title: Client Support Tier 2 - Sr Professional I Transaction Disputes and Settlement Operations Location: Thane What does a successful Client Support Tier 2 - Sr Professional- I do at Fiserv? As a Client Support Tier 2 - Sr Professional- I at Fiserv, you will lead a high-performing team responsible for managing transaction disputes, clearing & settlement processes, and customer service requests. This role is perfect for someone with a robust operational background in fintech or digital banking who is ready to take on leadership responsibilities. You will ensure regulatory compliance, drive process optimization, and foster a culture of accountability and continuous improvement. What you will do: Supervise the end-to-end resolution of transaction disputes across digital channels (UPI, IMPS, cards, wallets). Oversee daily clearing and settlement operations for real-time and scheduled transactions. Manage a team handling customer and partner service requests via CRM platforms (e.g., Zendesk, Freshdesk). Lead, coach, and mentor a team of 4–8 analysts or associates. Ensure adherence to regulatory timelines (e.g., NPCI, RBI) and internal SLAs. Act as a point of escalation for complex or high-value disputes. Analyze dispute trends and recommend preventive measures. Monitor ticket queues, assign priorities, and ensure timely resolution. Support automation and process optimization initiatives. Foster a culture of accountability, collaboration, and continuous improvement. Support the Operations Manager in strategic planning and reporting. What you will need to have: Bachelor's degree in Commerce. 8–10 years of experience in fintech, digital banking, or financial operations. 2–4 years of experience in a team lead or supervisory role. Strong understanding of digital payment systems (UPI, IMPS, NEFT, card networks). Familiarity with reconciliation tools, CRM systems, and dispute management workflows. What would be great to have: Proven experience in leadership and team coordination. Operational excellence and attention to detail. Strong communication and stakeholder management. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Technical Project Manager Reports to Aaron Marks Note: this is a 100% remote role Overview At TurnPoint, a leading Managed Service Provider (MSP), we are pioneering innovative technical solutions that are transforming the ways businesses operate. We are looking for an energetic, detail-oriented, and dedicated Technical Project Manager to join our dynamic team and help us push the boundaries of what's possible. In this unique and rewarding role, you will drive the successful delivery of advanced technical projects, from robust desktop support to the design and implementation of infrastructure within Office 365 and Azure. Every day will offer new challenges as you navigate complex projects, managing both your own tasks and those of your team members. Your technical expertise will be crucial in providing top-tier support for our diverse clients, ensuring smooth project progression, and escalating technical issues when necessary. You will have the autonomy to solve complex problems while also collaborating closely with our team to deliver world-class solutions. At the same time, you will be a steward of efficiency, monitoring your workflow to ensure tasks are moving forward and contributing to the growth of our internal documentation. Your efforts will be instrumental in continuously improving our service quality and in driving the success of our clients. Key Technologies Experience Preferred Windows 11+ Windows Server 2022+ Apple Operating Systems Microsoft 365 Microsoft Azure Microsoft Intune & Autopilot Microsoft Defender & Sentinel Microsoft Azure Virtual Desktop Microsoft Lighthouse & GDAP Key Responsibilities Technical: 25% Project Management:65% Leadership: 8% Special Requirements: 2% Technical Responsibilities: 25% May Vary According to Business Needs Act as a liaison between clients and technical staff Perform daily client work remotely and occasionally on-site Function as the client interface for phone and ticket thread intake Provide support Monday-Friday, 8AM-5PM PT, and periodic after-hours work as required Perform tech tasks as self-assigned and assigned by tech managers Proactively identify, prioritize, diagnose, troubleshoot issues and deliver accurate tech work Walk clients through the problem-solving process in plain language terms, on their tech level Maintain awareness of current work and status, managing tasks through to successful closure Ensure proper recording, documentation, and closure of all client inquiries using online tools Effectively utilize online tools: Zendesk, Asana, Airtable, OneNote and other tools as required Record and document tech processes to contribute to the TurnPoint Tech Manual Project Management Responsibilities: 65% Lead our standing engineering meeting (3x a week, with varying frequency during busy times) Assist with new client onboarding (from the potential new client assessment, TurnPoint Security Package, network and computer replacement projects, licensing migration, on-premises to cloud migrations, etc.) Organize daily activities based on the current projects and goals of the organization Monitor projects and oversee all projects (even ones you are not directly responsible for) to ensure deliverables and goals are met Work with senior management to revise plans for the team (including resource allocation) Ensure that team members have access to the necessary resources (hard and soft resources) Work with direct managers to ensure expectations and due dates are being met Improve time efficiency and velocity of task completion across the team Leadership Responsibilities: 8% Exemplify and champion superior client communication and service Emphasize quality, continuous improvement, and high performance Enact and champion company policies Balance support ticket threads, task execution, and project work for timely completion Function as a customer success escalation resource Adhere to workflow best practices: attention to detail, thoroughness and follow-through Mentor and train the tech team, including project management, customer success, best practices, etc Special Position Requirements: 2% Obtain and maintain technical certifications as required. Other duties as assigned Physical Demands & Work Environment Ability to move equipment and lift 50 lbs. as required Initial Performance Goals During your first 90 days, you will set five performance goals (OKRs) in Lattice and, where necessary, work with your manager and the Manager of Service Delivery to define how those goals are measured and tracked Successfully manage and complete at least one client project and one client onboarding in the first six months with positive client feedback. There will be a discussion in the first 90 days about what constitutes a completed project and onboarding Summary At TurnPoint, you'll be part of a team that values collaboration, innovation, and diverse perspectives. We believe in continuous learning and invest in the growth of our employees, including continuous growth and professional development. Benefits Our comprehensive benefits package includes 100% employer covered private health insurance, flexible remote work conditions, and employer-provided equipment. Job Location Though our headquarters are located in Seattle, WA this is a remote role. Equal Opportunity TurnPoint is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences. Salary Range Competitive salary commensurate with experience. The salary range for this role is ₹2,000,000-₹3,000,000. Application Process Interested candidates should apply to this listing.Applicants should be on the lookout for a follow up email from Spark Hire to conduct a one-way video interview as the first step in our recruiting process. By joining us as a Technical Project Manager, you will not just be stepping into a new job - you'll be taking a crucial role in a transformative journey, both for TurnPoint and the clients we proudly serve. If you're ready to take your project management and technical skills to the next level in an exciting, fast-paced environment, we can't wait to hear from you. Powered by JazzHR nypTIWDSc4 Show more Show less

Job Summary UKG is seeking a PreSales Technologist. This position is responsible for managing and supporting the technical aspects of tenant environments for the sales channel. This role involves coordinating with various teams to ensure seamless tenant provisioning, maintenance, and support. The ideal candidate will have a strong technical background, excellent problem-solving skills, keen attention to detail, and the ability to work collaboratively with internal and external stakeholders. The optimal candidate has experience working in a technical sales support role involving SaaS deployments, particularly UKG Pro or Pro WFM deployment strategies. A high level of interest in technology, enterprise software, and HCM technology space along with extensive knowledge in cloud-based software and service delivery models is expected. Essential Duties And Responsibilities Manage the provisioning, tracking, and maintenance of SaaS tenant environments for global operations Design, plan, and execute on new strategies involving current SaaS deployment procedures Assist in transitioning legacy solutions to GCP Triage and escalate Tenant and/or Product issues effectively to ensure timely remediation Coordinate with the Tenant Management Office (TMO) and CES to ensure successful environmental stability and preparedness Ensure meticulous tracking of Tenant Details and Activity via Zendesk, Service Now, Salesforce, etc. Drive process and product improvement to augment and accelerate tenant delivery Acquire, maintain, and expand knowledge on all aspects of UKG products and services Collaborate with internal PEI teams to standardize Product delivery Engage with Partner and Presales Enablement teams to ensure seamless transition to end users Desired Qualifications/Skills BA/BS in Computer Science, Information Technology, or a related field or commensurate experience. Extensive experience with SaaS delivery models, private and public and hybrid cloud deployments Technical proficiency in cloud computing and multi-tenant SaaS environments Flexibility to work across different time zones to support a global organization Strong analysis, task management, and time management skills Self-motivated, self-starter with the ability to work autonomously Excellent consulting, organizational and problem-solving skills Ability to balance multiple project and priorities Familiarity with SSO, MFA, and security principals as they apply to SaaS Enterprise Applications Self-motivated while possessing a strong work ethic and ability to work well independently Show more Show less

Job Title: Zendesk Architect Location: Hyderabad Experience: 7-12 Years Notice Period: Immediate to 30 Days Preferred Job Type: Full-Time Job Summary We are looking for a strategic and experienced Zendesk Architect to lead the development, optimization, and future roadmap of our Zendesk platform. This role is crucial in driving automation, improving agent productivity, and delivering exceptional customer experience through intelligent, scalable solutions. You will work closely with the Customer Experience Technology & Innovation and Customer Service Operations teams, aligning Zendesk capabilities with business goals to achieve a high level of platform automation and operational excellence. Roles & Responsibilities Strategic Platform Leadership Define and implement the long-term architecture and roadmap of Zendesk. Design scalable workflows that support multiple languages, sales channels, and varied customer needs. Drive integration and strategic use of Autonomous AI Agents to enhance automation and efficiency. Set platform standards and best practices to reduce maintenance and support rapid business changes. Team Management & Collaboration Lead and mentor the Zendesk AI Specialist to align execution with platform strategy. Work with cross-functional stakeholders to understand evolving requirements and guide platform evolution. Provide advisory input on platform configuration, automation flows, and architecture improvements. Platform Optimization & Performance Monitor Zendesk platform performance, integrations, and AI agent utilization. Ensure seamless integration with third-party systems (e.g., IVR, Chatbots, CRMs). Identify and implement enhancements that improve customer experience and operational KPIs. Scalability & Reliability Ensure the Zendesk platform is robust, scalable, and adaptable to business growth and complexity. Proactively manage updates and changes aligned with industry best practices and organizational needs. Drive innovation and ensure the platforms reliability under varied operational loads. Key Skills Required Strong experience in Zendesk architecture and enterprise implementation. Proven hands-on expertise in deploying Zendesk Autonomous AI Agents . In-depth knowledge of Zendesk integrations with third-party tools, APIs, and automation frameworks. Excellent leadership, problem-solving, and stakeholder management abilities. Ability to translate business requirements into scalable, maintainable, and efficient technical solutions. Experience working with multilingual and multi-channel support environments. Preferred Qualifications Bachelors or Master’s degree in Computer Science, IT, or related field. Zendesk certifications (Admin, Support, or Architect-level preferred). Familiarity with CX tools, AI-driven automation platforms, and analytics dashboards. Employment Type: Full-Time Industry: IT Services / BPO / SaaS / Customer Support Tech Function Area: IT – Software / Customer Experience Technology Role Category: Technical Architect / Platform Owner

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). Technical Account Manager (TAM) Overview As a Technical Account Manager (TAM), you will play a pivotal role as the dedicated primary point of contact for all technical and product-related activities post Go-live for our Super Enterprise Merchants. Your responsibility will extend to building and nurturing strong relationships with customer technical contacts, addressing challenges, and transforming them into advocates for our products. Responsibilities Customer Engagement: Establish and maintain robust relationships with Super Enterprise Merchants, serving as the go-to person for all technical and product-level discussions after Go-live. Proactively engage with customers to understand their queries, conduct hands-on troubleshooting, and ensure timely resolution of technical challenges. Technical Expertise Demonstrate a comprehensive understanding of the Razorpay product stack. Report and escalate issues or bugs to the Product/Software engineering teams using tools like Jira, actively collaborating towards swift resolutions. Advocacy And Business Alignment Advocate and drive desired Merchant behavior, identifying opportunities where Razorpay products and technologies can optimally align with the merchant's monetary transaction needs. Act as a subject matter expert, driving best practices with the merchant, documenting technical information, gathering feedback, and contributing to product enhancements. Collaboration Collaborate closely with Sales, Product, and Engineering teams on a day-to-day basis, ensuring seamless communication and alignment of goals. Skills And Requirements Professional Experience: Previous experience in customer success and/or account management, with a focus on the technical aspects, in a SaaS environment. (Experience in Fintech is a Plus) Communication and Presentation Skills: Excellent written and verbal communication skills, coupled with effective presentation abilities. Project Management:Strong multitasking and project management skills, showcasing initiative, self-motivation, and teamwork. Technical Proficiency:Experience with tools such as Jira, Zendesk, or similar, and a basic understanding of programming (a plus). Customer Focus:Ability to discern evolving customer requirements and map them to platform features. Organizational Skills:Exceptional project management and organizational skills, especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines. Preferred Qualifications 2+ years of experience in technical product and SaaS disciplines in a customer-facing role. B.Tech/M.Tech degree in Computer Science/Information Science. Technical certifications are a plus. Role Information Role: Technical Account Manager Industry Type: Software Product Department: Business Engineering & Product Management Employment Type: Full Time, Permanent Role Category: Product Management - Technology Education UG: Any Graduate PG: Any Postgraduate Join us in revolutionizing the digital payment landscape and play a crucial role in shaping the success of our Super Enterprise Merchants! Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter Show more Show less

As a Customer Happiness Officer, you are the voice of Headphone Zone to our customers. You ll be there to guide them, support them, and solve problems always with patience, grace, and a genuine desire to help. Whether it s answering product questions, resolving after-sales issues, or handling warranty requests, you ll take pride in turning every interaction into a positive experience. You ll work closely with the Operations and Headphone Gurus teams ensuring that customers feel cared for long after their purchase. Why This Role Matters Every day, you ll turn moments of potential frustration into moments of delight. You ll be the reason a customer chooses to come back to Headphone Zone not just for the products, but for the people behind them. We re not just shipping headphones. We re building trust, loyalty, and a community that celebrates music. And that starts with how we take care of our customers. What You ll Do Be the first point of contact for customer support queries pre-sale and post-sale Handle inquiries via email, phone, and chat Manage after-sales processes warranty requests, returns, replacements Work closely with the Operations team to ensure timely and accurate order fulfillment Maintain clear, empathetic, and professional communication at all times Keep detailed records of customer interactions using our support tools (Freshdesk, Slack, Google Workspace) Continuously look for ways to improve our customer service experience Occasionally assist in hosting customers at our Experience Studio in Mumbai What We re Looking For Freshers are welcome we love hiring smart, empathetic freshers! 1 2 years of experience in customer service is a plus Excellent communication skills clear, warm, patient, and professional Strong problem-solving ability and attention to detail A mindset aligned with our values: doing the right way, not the easy way; always learning and improving; taking ownership and responsibility; understanding that growth lies in discomfort; serving with grace and respect Ability to handle difficult situations calmly and effectively Comfortable with tools like Freshdesk, Google Workspace, Slack, Notion Based in Mumbai , this is a full-time, in-office role at our HQ in Andheri West

Skill required: Tech for Operations - Product Development Management Designation: App Automation Eng Senior Manager Qualifications: Any Graduation Years of Experience: 15 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model and drive exceptional results. Overall 15+ years of delivery and software implementation experience, good exposure in Customer Operations and Sales Operations domainSignificant and varied technology implementation experience in Customer Operations landscape for large clients enabling automation, digital adoption and customer successExperience in implementing in-house assets and third-party products such as AWS Connect, Genesys Cloud, Salesforce, Zendesk etc. and working closely with product vendors would be highly desirable Possesses strong analytical and problem-solving skills, with the ability to identify and resolve complex issues to closure in a timely mannerShould be assertive and have latitude in decision-making and determination of objectives and approaches to critical assignmentsCollaborate effectively with cross-functional teams and stakeholders across different levels of the organization (both internal and external)Excellent communication, executive presentation, and highly refined interpersonal skillsDriven to make customers successful, regardless of challenges or obstacles and be result-orientedUnderstand business processes and interactions with IT systems/ERPAbility to assess risks proactively and mitigate those in a timely manner What are we looking for Overall 15+ years of delivery and software implementation experience, good exposure in Customer Operations and Sales Operations domain Significant and varied technology implementation experience in Customer Operations landscape for large clients enabling automation, digital adoption and customer success Experience in implementing in-house assets and third-party products such as AWS Connect, Genesys Cloud, Salesforce, Zendesk etc. and working closely with product vendors would be highly desirable Possesses strong analytical and problem-solving skills, with the ability to identify and resolve complex issues to closure in a timely manner Should be assertive and have latitude in decision-making and determination of objectives and approaches to critical assignments Collaborate effectively with cross-functional teams and stakeholders across different levels of the organization Excellent communication, executive presentation, and highly refined interpersonal skills Driven to make customers successful, regardless of challenges or obstacles and be result-oriented Understand business processes and interactions with IT systems/ERP Ability to assess risks proactively and mitigate in a timely manner Roles and Responsibilities: In this role you are required to deliver technological solutions to our clients by working closely with Operations delivery and transformation teams to maximize intended operational and business benefits effectivelyRequires involvement in setting strategic directions to establish near-term goals for area(s) of responsibility and should drive asset adoption activelyInteraction with senior management levels at client and/or within Accenture, involving negotiating or influencing on design aspects, product roadmap definition and in realizing outcomesManages teams effectively and motivates through personal excellenceTakes full responsibility to resolve any issues in delivery in a timely manner by liaising with necessary stakeholders successfullyManages the Product Managers/Leads for each individual technology component of the solution.Participate in regular periodic status calls with account leadership and Steering CommitteeLocation :Role is based in Bangalore, but other locations considered for exceptional candidates. This role will require daily coordination among stakeholders in India, Europe, Philippines, and North America. Qualification Any Graduation

Skill required: Talent & HR - SAP Talent & HR Designation: Measurement & Report Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent & HR processUnderstanding of SAP Talent & HR which can be used across operations and business process e.g. change and skilling, delivery, PMO, etc. Implement SAP solutions on Talent & HR Platform for effectiveness of HR processes. What are we looking for "6-7+ years of Client / stakeholder engagement in outsourcing environment"Data Analysis:Ability to interpret and analyze HR data to identify trends, patterns, and insightsReport Customization:Tailoring reports to meet the specific needs of different stakeholders, such as senior management, department heads, and employeesProficiency with tools like Power BI, Power apps, Microsoft 365 , ERP, Zendesk or other visualization and case management software to present data in a clear and compelling manner.Good organizational, prioritization and multi-tasking skills in order to deliver to deadlines Knowledge of HR domainChange Management:Skills for implementing changes in reporting processes and tools."Bachelors degree (Any discipline)" Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Talent & HR - SAP Talent & HR Designation: Measurement & Report Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent & HR processUnderstanding of SAP Talent & HR which can be used across operations and business process e.g. change and skilling, delivery, PMO, etc. Implement SAP solutions on Talent & HR Platform for effectiveness of HR processes. What are we looking for "8+ years of Client / stakeholder engagement in outsourcing environment"Good organizational, prioritization and multi-tasking skills in order to deliver to deadlines Data Analysis:Ability to interpret and analyze HR data to identify trends, patterns, and insightsAdvanced Analytical Skills: Ability to interpret complex data sets and identify trends and patterns that can impact business decisions.Proficiency with tools like Power BI, Power apps, Microsoft 365 , ERP, Zendesk or other visualization and case management software to present data in a clear and compelling manner.Automation Skills: Knowledge of automating report generation processes to save time and reduce manual effort.Communication Skills: Ability to present data and insights clearly and concisely, both in written and verbal formats.Knowledge of HR domainChange Management:Skills for implementing changes in reporting processes and tools."Advanced SQL:For more efficient querying and data extraction." Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. What Is Wrike? Wrike is an enterprise-ready, cloud-based collaborative work management platform for managing cross-functional work at scale that is fully configurable and enables contextual collaboration in a secure environment. Enterprises use Wrike to offer a single digital workplace for all of their departments and teams. Role and Responsibilities Must be ready to support US working hours; 8:30pm IST to 5:30am IST Review, validate, and process customer contracts in CPQ/SFDC system. Make sure the customer is provisioned according to the signed contract and all the contractual obligations are fulfilled. Create, check and send invoices according to the rules and regulations, as well as in accordance with the customer requirements. Provide support to the Sales, Renewals, Legal, Customer Support, Customer Success and other teams. Help structuring contracts, find the best solution for the sales team making sure it complies with company guidelines and system rules. Validate or escalate exceptions and customization requests. Work in SFDC, CPQ, Netsuite, Wrike, Zendesk. Help with system limitations and/or issues. Respond to customer queries and cancellation requests. Help with customer vendor forms. Provide coverage and support to the other members of the billing team when required. Other ad-hoc duties as assigned. Qualification Requirements Bachelor’s degree in Business, Finance, Accounting or related 1+ years of relevant experience Fluent in verbal and written English Excellent computational skills, including adding, subtracting, multiplication, division, calculating percentages, understanding of proration calculation, etc Strong organizational skills and self-motivation, ability to work both independently as well as part of a team. Great attention to detail and the ability to see the bigger picture at the same time Strong problem-solving skills, ability to find a creative solution while adhering to company policies and guidelines. Be able to work independently and cross functionally with Finance, Legal, Sales, and Customer Support teams Good understanding of basic legal contract structure and revenue recognition concepts is a plus Tools you will use NetSuite/Oracle Salesforce CPQ Microsoft Suites (Word & Excel) Wrike Management tool ZenDesk ticketing system RingDNA Perks of working at Wrike 10 days of National and Festival Holidays per year 18 days of paid vacation per year 14 days of sick leave with a medical certificate per year 5 uncertified sick days per year Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000 Personal Accident Insurance: Rs 50,00,000 Term Life Insurance: Rs 50,00,000 Up to 26 weeks of paid maternity leave for the first two children 4 weeks of paid parental leave 2 days off for volunteering with nonprofit charities Broadband/Internet Reimbursement: INR 1500 per month Night shift allowance This position is available remote in Bangalore only Your recruitment buddy will be Nandini Singh, Sourcing Recruiter. Who Is Wrike And Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together. Our persona 💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike. Show more Show less

About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work. About You We are seeking a highly organized and proactive Supply Chain Associate (SCA) to oversee and manage various aspects of our inbound, outbound, and returns processes. The ideal candidate will play a pivotal role in ensuring smooth operations across multiple geographies and partners, ensuring effective communication, on time execution, and driving process improvements to enhance overall efficiency and performance. The role involves managing key daily metrics, troubleshooting and resolving exceptions, facilitating inventory and shipment tracking, and ensuring that all processes meet service level objectives (SLOs). Additionally, you will be responsible for managing key tools like Zendesk, JIRA, Slack, and Retool, as well as contributing to process improvement and becoming a subject matter expert (SME) in each category. What you’ll do and how you’ll have an impact Manage all aspects of daily orders/returns/inventory orders: this includes preparing and sending the information to our 3PL or VAR partners, troubleshooting issues, and updating internal systems. Reconciliation of exceptions: swiftly address any issues, working collaboratively with internal and external teams to resolve. Some examples include: monitoring in-transit exceptions and taking action to mitigate delivery delays; reporting inbound receiving discrepancies; updating SKUs on returns SLO/Metrics management: ensure that all operations adhere to our Service Level Objectives (SLOs). Proactively monitor for areas of risk and raise concerns appropriately. Tool management: Utilize Zendesk, JIRA, Slack, and Retool for daily operations. Process improvement & documentation: Identify areas for process improvement and ensure all changes are documented, and any new functionally or tool requests are surfaced to the broader team and submitted for prioritization. Subject Matter Expert (SME): Become the subject matter expert (SME) for your function. What We’re Looking For Bachelor’s degree in Supply Chain, Operations, Business, or related field (preferred). 2-4 years of experience in operations, supply chain management, or a related field. Strong experience in managing inbound, outbound, or returns processes. Proficiency in Zendesk, JIRA, Slack, and Retool. Experience working with 3PL or VAR partners. Strong communication skills and the ability to manage cross-functional communication clearly and with expediency. Detail-oriented with a focus on process efficiency and problem-solving. Ability to manage multiple tasks and meet deadlines. Strong analytical and troubleshooting skills. Ability to work in a fast-paced, evolving environment. At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice Show more Show less

Sr. Customer Support Associates || Technical Support (Blended Process) We are currently looking to hire dynamic and customer-focused professionals for the position of Sr. Customer Support Associates, Technical Support (Blended Process) at our Rabale MIDC, Navi Mumbai office. If you or someone you know fits the below profile, we would love to connect. · Location: Rabale MIDC, Rabale, Navi Mumbai · Work Mode: Work From Office (Please note: No pick-up/drop facility candidates will need to manage their own commute) Position Details: · Shift: Rotational Shifts & Rotational Week Offs · Working Days: 5 days a week · Joining: Immediate joiners preferred Candidate Requirements: · Minimum 2 years of experience in Technical Support / Customer Service (Voice & Chat) for International BPOs. · Prior knowledge or experience in US Healthcare processes and EMR systems is an added advantage. · Excellent verbal and written communication skills. · Neutral accent appropriate for US-based customer interactions. · Willing to work in rotational shifts and rotational week offs. · Must be comfortable with Work From Office (No transport provided). Preferred Skills & Competencies: · Strong problem-solving, troubleshooting, and analytical abilities. · Ability to thrive in a fast-paced, high-volume support environment. · Familiarity with EMR systems such as Epic, Cerner, Athenahealth , and DrChrono is a strong advantage. · Understanding of HIPAA regulations and healthcare industry compliance standards is preferred. · Experience using CRM/ticketing tools like Zendesk , Salesforce , or similar platforms. · Detail-oriented with excellent organizational and time-management skills. · Fast learner with adaptability to evolving business and technology landscapes. Roles & Responsibilities: · Deliver outstanding technical support and customer service via voice, email, and chat. · Troubleshoot and resolve customer issues with accuracy and professionalism, adhering to SLAs and operational guidelines. · Manage cases end-to-end with timely follow-ups and updates. · Collaborate with internal teams and escalate issues where necessary. · Handle multiple communication channels while maintaining service quality and professionalism. Job Type: Full-time Pay: Up to ₹650,000.00 per year Schedule: Rotational shift Ability to commute/relocate: Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you comfortable for Rotational Shift? If not, please don't apply. Experience: Customer support: 1 year (Required) Language: English (Required) Work Location: In person Speak with the employer +91 7982875629