1616 Zendesk Jobs - Page 13

Life at MX We are driven by our moral imperative to advance mankind - and it all starts with our people, product and purpose. We always carry a deep sense of drive and passion with us. If you thrive in a challenging work environment, surrounded by incredible team members who will help you grow, MX is the right place for you. Come build with us and be part of an award-winning company that’s helping create meaningful and lasting change in the financial industry. Job Summary Are you a technically curious problem-solver with a knack for streamlining tools and building better dashboards? We’re looking for a Technical Operations Engineer to help power the next generation of internal tooling, automation, and analytics in a fast-moving organization. In this role, you'll work closely with our Technical Operations team to support business-critical initiatives across our BI platform, customer support tooling, and internal systems. If you're eager to get your hands dirty building dashboards, scripting automations, and removing operational roadblocks—this could be a perfect opportunity. This position is ideal for someone early in their technical career who’s ready to grow, learn, and make a tangible impact. Job Duties Build dashboards & insights: Design, build, and maintain dashboards and visualizations in our BI tools (Domo) to enable data-driven decisions across Support and Operations. Automate support workflows: Write and manage JavaScript-based utilities or extensions to enhance Zendesk workflows, automations, and customer interactions. Contribute to custom-built tools: Support internal applications that automate tasks, surface data, and increase team productivity. Support Atlassian tooling: Maintain and improve workflows in Jira and Confluence, including scripting automations, building custom fields, and helping teams better manage internal processes. Solve bugs & improve stability: Investigate and resolve issues in our tooling stack, making sure data and workflows are accurate, efficient, and reliable. Collaborate cross-functionally: Partner with customer support, product, engineering, and analytics teams to understand needs and deliver solutions that scale. Basic Requirements 3-5 years of experience in a technical support, engineering, or ops tooling role. Strong proficiency in multiple languages like JavaScript (used for tool scripting or frontend enhancements) and React for integration into internal tools. Hands-on experience building or maintaining Domo dashboards and cards (or similar BI platforms). Working knowledge of Ruby on Rails for automation or internal tooling. Familiarity with Jira, Confluence, or other Atlassian products, especially around configuration and basic automation (JQL, scripting). Excellent attention to detail, a growth mindset, and a willingness to dig into problems. Strong written and verbal communication skills for documenting and collaborating across teams. Experience with customer support platforms like Zendesk (macros, triggers, custom apps). Basic understanding of REST APIs, webhooks, and automation tools. Exposure to PostgreSQL, Domo Magic ETL, or backend data processing. Work Environment In this role, a significant aspect of the job involves working in the office for a standard 40-hour workweek. We believe that the collaborative nature of our work and the face-to-face interactions among team members are essential for fostering a dynamic and productive work environment. Being present in the office enables seamless communication, facilitates quick decision-making, and encourages spontaneous collaboration that contributes to the overall success of our projects. We value the synergy that comes from having our team members physically together, allowing for immediate problem-solving, idea exchange, and team building. Compensation The expected earnings for this role could be comprised of a base salary and other forms of cash compensation, such as bonus or commissions as applicable. This pay range is just one component of MX’s total rewards package. MX takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location, skillset, peer compensation. Please note applicants applying for this position must have the legal right to work in India without the need for sponsorship. We are unable to provide work sponsorship for this role, and candidates should be able to verify their eligibility to work in the country independently. Proof of eligibility to work in India will be required as part of the hiring process.

Job Description What You’ll Be Doing Support and monitor production systems to ensure optimal performance and uptime. Assist with troubleshooting, incident response, and resolution of outages and performance issues. Collaborate with senior SREs to automate operational tasks and improve deployment workflows. Contribute to the development and maintenance of CI/CD pipelines. Set up and manage monitoring, alerting, and logging tools to improve observability. Write and maintain runbooks, documentation, and system architecture diagrams. Participate in post-incident reviews, learning from failures and identifying opportunities for improvement. Continuously apply and learn SRE best practices such as reducing toil, setting SLOs, and designing for resilience. Required Experience 0-2 years of experience in SRE, DevOps, or system administration. Familiarity with Linux/Unix environments and shell scripting. Understanding of cloud platforms (AWS, GCP, or Azure). Knowledge of containerisation and orchestration tools (e.g., Docker, Kubernetes). Basic understanding of CI/CD systems (e.g., Jenkins, GitHub Actions, GitLab CI). Basic Exposure to monitoring and logging tools (e.g., Prometheus, Grafana, ELK, Datadog). Experience with version control systems like Git. Strong communication and collaboration skills. Preferred Qualifications Basic experience with SRE/DevOps tooling and automation. Basic Understanding Familiarity with application monitoring tools (e.g., Datadog). Basic Experience writing automation scripts in Python, Go, or Bash. Basic Understanding Exposure to incident management tools (e.g., PagerDuty, Opsgenie). Awareness of core SRE concepts (SLIs, SLOs, error budgets, toil reduction). Eagerness to learn new technologies and improve engineering processes. Why Join Us? Work with experienced engineers in a supportive, learning-first environment. Gain hands-on experience with real-world production systems and modern infrastructure tools. Be part of a collaborative team driving reliability and efficiency at scale. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travellers focus on being there, not getting there and our Travel Experience team is central to this mission! This role is for the experienced travel agents with expertise in any of the mentioned foreign language: French/ German/ Italian As a member of our Travel Experience team, you will be responsible for directly supporting our users in their travel needs. While helping users you will have the opportunity to offer insights to product, design and engineering teams, directly having an impact in how we scale and improve our product offering. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveller - all while providing a market-leading positive experience! What You'll Do: Assist our travellers with best-in-class personalised support, adding value and solving problems with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations. Work to, thrive and achieve through KPI's that both relate to performance and behavior Contribute to you and your team's continual learning and upskilling, constantly improving your travel knowledge and platform knowledge so we set the standard for best-in-class travel agents Build internal relationships across global teams Feedback to our product and engineering team to be part of the solution in our product improvement As part of a 24/7 global support team, you may be required to work nights/weekends/holidays as needed What We're Looking For: Significant experience in a customer service role and find satisfaction in providing delight to those experiences Metrics driven as an indicator and motivator of success A skilled communicator, proficient in both verbal and written English language who enjoys creating personalized verbal and written communication A team player who thrives in collaborating, giving and receiving feedback and lifting others up Curious thinker who loves to keep learning and thrives in a dynamic and ever-changing environment Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our unique travel customer service platform TravelXen Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization

Job Title: Customer Support representative(E-Commerce) Location: Phase 1 Mohali, Punjab Job Type: Full-Time Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM Reports To: Customer Support Manager / Operations Manager About Us: We are a growing e-commerce business committed to providing excellent products and an exceptional customer experience. We’re looking for a proactive and empathetic Customer Support Officer to be the voice of our brand, helping resolve customer issues and maintaining high customer satisfaction across all touchpoints. Key Responsibilities:Customer Service & Inquiries Respond to day-to-day customer queries via email, live chat, and social media (where applicable) in a timely, professional, and friendly manner. Assist customers with order issues, product inquiries, delivery questions, returns, and general support. Maintain customer satisfaction by providing accurate, consistent, and clear communication. Payment & Dispute Resolution Handle and respond to PayPal cases professionally and within required deadlines, providing all necessary documentation and evidence to resolve disputes. Manage bank chargeback claims by compiling detailed reports, submitting rebuttals, and communicating with financial institutions to resolve disputes efficiently. Identify patterns in disputes and suggest preventative measures. Operational Support Collaborate with the warehouse or fulfillment teams to investigate and resolve delivery and order fulfillment issues. Use internal systems (e.g., Shopify, PayPal, Stripe, CRM platforms) to access customer order history and update records accordingly. Track and escalate unresolved issues appropriately to internal teams. Customer Retention Offer goodwill gestures or discounts where necessary and within policy to retain unhappy customers and turn negative experiences into positive ones. Collect and summarize feedback to inform product improvements or operational adjustments. Required Skills & Experience: 1+ year experience in customer support or service (preferably in e-commerce or online retail). Familiarity with Shopify, PayPal, Stripe , or other e-commerce and payment platforms. Strong communication skills—both written and verbal—with a calm and professional tone. Experience in handling disputes, chargebacks, or financial queries is a strong advantage. High attention to detail and the ability to manage multiple tasks simultaneously. Problem-solving attitude and empathy-driven customer handling approach. Preferred Skills (Not Mandatory): Knowledge of customer service platforms (e.g., Gorgias, Zendesk, Freshdesk). Experience working with international customers and understanding of logistics systems. Basic understanding of fraud detection or e-commerce compliance . Good English Writing SKills Job Types: Full-time, Part-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Expected hours: 45 per week Language: Hindi (Preferred) English (Required) Work Location: In person Speak with the employer +91 9815594980

We are a DTC Shapewear brand, dealing in women's shapewear, we are a young team of dynamic individuals, looking for like-minded people to join our team and work with us. Position Overview: We are looking for a highly motivated and customer-centric individual to join our team as a Operations and Customer Support. Someone who has an interest in fashion, clothing and shapewear would be preferred. As the first point of contact for our customers, you will play a crucial role in ensuring a positive and seamless experience. The ideal candidate is not only an excellent communicator but also possesses a genuine passion for resolving customer issues and fostering customer satisfaction. Key Responsibilities: Multichannel Communication: Respond promptly and professionally to customer inquiries via email, chat, social media, and other communication channels. Ensure consistent and accurate communication across all platforms. Customer Satisfaction: Address customer concerns, provide product information, and offer solutions to ensure customer satisfaction. Strive to exceed customer expectations in every interaction. Collaboration with Other Teams: Work closely with other departments, including product development, marketing, and logistics, to resolve customer issues and improve overall customer experience. Provide feedback to internal teams based on customer interactions to contribute to product and service improvements. Problem Resolution: Investigate and analyze customer issues, providing effective and timely solutions. Escalate complex issues to the appropriate teams and follow up to ensure resolution. Documentation and Reporting: Maintain accurate records of customer interactions and transactions. Generate reports on customer feedback, common issues, and trends to inform the company's decision-making process. Continuous Improvement: Stay informed about product updates, policies, and industry trends to provide accurate information to customers. Proactively identify opportunities to improve processes and enhance the overall customer support experience. Qualification: 2–3 years of experience in operations, customer experience, or e-commerce (fashion or D2C brand preferred). Excellent written and verbal communication skills. Ability to handle multiple stakeholders and multitask under pressure. Working knowledge of tools like Shopify, WhatsApp Business, Gorgias/Zendesk, Excel, etc. Strong problem-solving skills with an eye for detail and process optimization. A customer-first mindset with a positive and empathetic approach. Interest in fashion, retail, or women’s lifestyle products is a bonus.

-3 years of technical support or IT-related work, Preferred experience with JIRA/Zendesk, -Strong communication skills; fluency in written and verbal English. -Interview Mode- F2F Interview

Job Overview: Location: [customer support executive] Job Type: [Full-Time] Department: Customer Service Reports to: Customer Support Manager Job Summary: We are seeking a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, providing support through various channels (phone, email, chat) and ensuring a smooth and satisfying customer experience. Your goal is to resolve inquiries efficiently, promote customer loyalty, and contribute to the improvement of our service processes. Key Responsibilities: Respond to customer queries in a timely and accurate way via phone, email, or chat. Identify customer needs and help customers use specific features or resolve product-related issues. Update internal databases with information about customer interactions, feedback, and technical issues. Monitor customer complaints and resolve them efficiently to ensure customer satisfaction. Escalate complex issues to the appropriate departments or team leaders. Follow up with customers to ensure their issues are resolved. Collaborate with cross-functional teams (sales, tech support, logistics) to deliver the best solutions. Keep up to date with product knowledge and company policies. Requirements: Bachelor’s degree in any field (preferred in Business, Communication, or related areas). 1–3 years of experience in a customer support or client-facing role. Excellent verbal and written communication skills. Proficiency in using support tools (e.g., Zendesk, Freshdesk, CRM systems). Strong problem-solving skills and attention to detail. Ability to remain calm and patient, especially with difficult customers. Flexibility to work in shifts, if required. Nice to Have: Multilingual skills. Experience in [industry-specific] support (e.g., e-commerce, SaaS, telecom). Familiarity with ticketing systems or live chat platforms. Benefits: Competitive salary Health insurance Paid time off Professional development opportunities Flexible work options Job Types: Full-time, Permanent, Fresher Pay: ₹5,000.00 - ₹30,000.00 per month Benefits: Paid sick time Work Location: In person

Mediaocean is powering the future of the advertising ecosystem with technology that empowers brands and agencies to deliver impactful omnichannel marketing experiences. With over $200 billion in annualized ad spend running through its software products, Mediaocean deploys AI and automation to optimize investments and outcomes. The company’s advertising infrastructure and ad tech tools are used by more than 100,000 people across the globe. Mediaocean owns and operates Prisma , the industry’s trusted system of record for media management and finance, Innovid , the leading independent ad tech platform for creative, delivery, measurement, and optimization, as well as Protected by Mediaocean , an integrated solution for ad verification and brand safety. Visit www.mediaocean.com for more information. What You Will Do Tasks/Duties will include: Provide L2/L3 technical support for enterprise applications and database environments. Troubleshoot and resolve complex application and system issues, including performance bottlenecks and integration errors. Perform installation, configuration, and maintenance of Oracle databases across development, test, and production environments. Administer and troubleshoot Windows Server environments, including services, user management, and system performance. Collaborate with development, QA, and infrastructure teams to ensure system integrity. Develop and maintain technical documentation, knowledge base articles, and standard operating procedures. Monitor and tune application and database performance; assist in capacity planning and backup maintenance. Analyze system and application logs, identify patterns, and take proactive action to prevent downtime. Escalate unresolved issues and work with engineering team as necessary. Work in monthly rotational shifts starting 4:30 AM and 6:AM IST. Who You Are Bachelor's degree in Computer Science, Information Technology, or a related field and equivalent work experience. 3–5 years of hands-on experience in application support or technical support roles. Strong experience with Oracle database installation, configuration, patching, and troubleshooting. Experience managing and troubleshooting Windows Server (e.g. IIS, event logs, services). Familiarity with Oracle tools such as RMAN, Data Pump etc. Ability to analyze logs, trace files, and error reports to identify and resolve issues. Working knowledge of Microsoft SQL Server (installation, configuration, and T-SQL). Understanding of SQL and PL/SQL for troubleshooting and performance tuning. Experience with ITSM tools (e.g., Zendesk, Jira) and support ticket workflows. Exposure to scripting languages (e.g. PowerShell) for automation is a plus. Understanding of ITIL practices and incident/change/problem management processes. Strong analytical and problem-solving skills. Excellent communication skills, both written and verbal. Ability to work independently and within a team environment. Customer-focused attitude with a commitment to delivering high-quality proactive support. Why Mediaocean Mediclaim Policy (Total Coverage: 7 Lakhs/year). Term Life and Accidental Insurance Inclusive workplace environment. Professional development opportunities within our Learning & Development programs Health Benefits – Health Check-ups, Fitness Activities. Belong@Mediaocean affinity-based groups of colleagues to create community All of these benefits/perks are effective on the date of hire. We would hate to miss out on your application because you do not meet every requirement – transferrable skills and education will also be considered, so please do not hesitate to apply! Mediaocean recognizes our true strength and value shine when all our team members feel there is space in the conversation for their voices, thoughts, ideas, perspectives, and concerns. Mediaocean is committed to being an equal opportunity employer, and we consider all applicants regardless of their age, race, color, gender, sexual orientation, ethnicity, religion, national origin, disability, or veteran status.

Company Overview KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries. KKR's Gurugram office will provide best in class services and solutions to our internal stakeholders and clients, drive organization wide process efficiency and transformation, and reflect KKR's global culture and values of teamwork and innovation. The office will contain multifunctional business capabilities and will be integral in furthering the growth and transformation of KKR. Team Overview KKR’s Finance, Tax, and Accounting team oversees the firm’s tax compliance, credit and accounting, and reporting matters to produce analytical insights that drive business decisions and long-term success. The team is responsible for designing efficient frameworks through internal and external data and reports to understand the market environment and business dynamics and implement best practices. The team also collaborates closely with KKR’s Legal and Compliance team to ensure compliance and accurate reporting and performance of our corporate tax entities related to our investment funds. The Finance, Tax, and Accounting team also functions as a support for clients, from onboarding to investor communications and overall relationship management across all asset class, as well as responding to any ad-hoc tax-related requests. Position Summary This role is responsible for providing first-line support for all inquiries related to accounts payable processes, including invoice status, payment issues, and vendor account concerns. This role ensures timely and accurate resolution of queries from vendors and internal stakeholders while maintaining compliance with financial policies and service level agreements (SLAs). The position requires strong problem-solving skills, attention to detail, and effective communication to support seamless AP operations and contribute to overall financial process efficiency. Roles & Responsibilities Operational Excellence Manage incoming inquiries related to accounts payable via email or a ticketing system. Provide accurate and timely responses to queries from vendors and internal departments regarding invoice status, payment details, and issue resolution. Investigate and resolve discrepancies in invoices, purchase orders, and payment transactions. Collaborate with procurement, receiving, and finance teams to resolve three-way match exceptions and other invoice-related issues. Log all inquiries and resolutions in the helpdesk/ticketing system (e.g., ServiceNow, Zendesk, JIRA). Monitor and prioritize tickets to ensure adherence to service level agreements (SLAs). Assist vendors with onboarding processes and documentation requirements. Ensure vendor master data is accurate and up to date in the system. Maintain up-to-date helpdesk FAQs and process documentation to ensure consistent support. Generate and analyze helpdesk performance reports, including volume, resolution time, and common issues. Identify recurring issues or process inefficiencies and recommend improvements to streamline AP support operations. Participate in AP process improvement projects or system upgrades as needed. Stakeholder Management Serve as a point of contact for Accounts Payable inquiries and respond in a timely manner to support positive vendor relations and communication. Identify and communicate invoice discrepancies to vendors/suppliers and confirm banking details are correctly reflected in vendor management database. Qualifications Bachelor's Degree or equivalent work experience required. 1-4 years of experience in similar roles and understanding business processes for Accounts Payable. Experience in a multinational Financial Services organization and/or Private Equity preferred. Strong experience with ERP accounting system (SAP HANA) preferred. Experience with Service Now preferred Experience with Concur Expense/Invoice & Coupa preferred. Proficiency in data analytics and report development. Advanced proficiency in Excel. Displays high intellectual curiosity and innovative mindset. Demonstrates highest levels of integrity. Focuses on delivery excellence and accountability. Displays team-work orientation and is highly collaborative. Builds strong relationships with local and global colleagues. Displays behaviors of self-reliance. KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.

HealthSy is an innovative healthcare platform in Coimbatore that offers a one-stop solution for all healthcare needs. With HealthSy, you can order medicines, OTCs, and healthcare products, consult doctors online, book home healthcare services, book in-clinic doctor appointments, read health articles, get authentic medicine information, buy exclusive memberships and order your medicines and healthcare products on a subscription basis. We prioritize your health above all else and are always striving to improve your healthcare experience. Responsibilities Job Summary: We are seeking a proactive and detail-oriented Operations Executive to join our growing team. The ideal candidate will have 2–3 years of experience managing SLA-driven service operations across both front-end and back-end functions. This role is critical to maintaining operational efficiency, enhancing service quality, and ensuring timely issue resolution for internal and external stakeholders. You will work cross-functionally to drive continuous improvement, monitor service metrics, and uphold compliance and service excellence standards. Key Responsibilities: 1. Manage SLA-Driven Operations Handle multiple processes with defined SLAs related to resolution time, quality, and customer communication. Monitor adherence to performance benchmarks and proactively flag risks of SLA breaches. 2. Monitor & Report Service Quality Conduct daily/weekly reviews of service KPIs to ensure quality and turnaround standards are met. Generate operational reports and dashboards for internal stakeholders and client review. 3. Drive Continuous Process Improvement Identify gaps or inefficiencies and propose improvement plans based on data insights or customer feedback. Collaborate with relevant teams to implement process upgrades or SOP enhancements. 4. Lead Operational Analytics & Insights Analyze ticket volumes, backlog trends, escalation frequency, and SLA adherence. Support decision-making with actionable insights derived from structured and unstructured data. 5. Handle Customer Coordination & Escalations Liaise with partners and internal teams to resolve service issues, ensuring timely and satisfactory closure. Review support team calls to ensure alignment with service standards, response quality, and escalation protocols. 6. Enable Process Automation & Tool Utilization Utilize service platforms (e.g., CRM, ticketing systems, workflow tools) to improve efficiency. Recommend or assist in implementing automation tools (e.g., macros, RPA) to reduce manual effort. 7. Ensure Compliance & Service Standards Ensure processes align with regulatory guidelines, audit expectations, and internal quality standards. Maintain detailed records, logs, and SOP adherence for all operational activities. 8. Facilitate Cross-Functional Collaboration Work closely with product, tech, customer experience, and quality teams to resolve interdepartmental blockers. Participate in cross-team service reviews and initiatives to streamline end-to-end service delivery. Requirements & Skill Bachelor’s degree in Business Administration, Operations, or related discipline. Certification in ITIL, Service Operations, or Quality Management Systems (QMS) is a plus. 2 to 3 years of experience in service operations or delivery, with a focus on SLA-driven, multi-channel environments. Strong understanding of incident management, service quality, and workflow management. Proficient in MS Excel, Power BI, CRM, or ticketing systems (e.g., Zendesk, Salesforce, Freshdesk). Exposure to process improvement methodologies (Lean, Six Sigma – Green Belt is a plus). Analytical mindset with strong problem-solving and root cause analysis skills. Excellent written and verbal communication skills; ability to manage stakeholders professionally. Ability to work collaboratively across functions and manage multiple priorities with attention to detail Job Types: Full-time, Permanent Benefits: Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Work Location: In person

Company Description Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido, and experience the freedom to live life your way. Role Overview As the Sr. Manager of Customer Success at Frido, you will play a pivotal role in building and managing a world-class customer success function. You’ll be responsible for leading the customer success team, driving customer satisfaction and retention, and ensuring a seamless experience for our customers. This role is ideal for a proactive leader with a proven track record in D2C startups and deep expertise in customer relationship management. Key Responsibilities Strategic Leadership : Develop and execute customer success strategies to ensure customer satisfaction, retention, and loyalty. Team Management : Build, train, and mentor a high-performing customer success team to deliver an exceptional customer experience. Customer Engagement : Serve as the primary point of contact for high-value customers, ensuring they receive unparalleled support and personalized attention. Performance Metrics : Establish KPIs and metrics for customer success, regularly tracking progress to identify trends and opportunities for improvement. Cross-Functional Collaboration : Partner with product, marketing, and sales teams to gather customer insights and influence product development, promotions, and campaigns. Customer Advocacy : Represent the voice of the customer within the organization, advocating for their needs and helping shape company-wide decisions. Retention & Growth : Drive customer retention strategies, upsell opportunities, and growth initiatives to maximize customer lifetime value. Technology Integration : Implement and optimize customer success tools, CRM systems, and processes to enhance operational efficiency. Qualifications Experience : 5–6+ years of experience in customer success, account management, or a related role, preferably in a fast-paced D2C startup environment. Leadership : Proven experience managing and scaling customer success teams. Customer-Centric : Strong understanding of customer behavior, lifecycle management, and retention strategies. Communication Skills : Excellent verbal and written communication, with the ability to convey complex ideas clearly. Data-Driven : Strong analytical skills with experience using data to drive decisions and improve customer outcomes. Collaboration : Ability to work effectively across teams and influence stakeholders at all levels. Technology Savvy : Hands-on experience with CRM tools (e.g., HubSpot, Salesforce, Zendesk) and customer success platforms. Problem Solver : Exceptional critical thinking and problem-solving skills to address challenges proactively. Educational Background : Bachelor’s degree in business, marketing, or a related field; advanced degree preferred but not required. Interested candidates may send their CV to shrushti.r@myfrido.com along with details of Current CTC and Notice Period and a short brief about themselves.

Role: IT Support engineer Experience – 7 to 12 years Location – Anywhere from India Requirements: 3-4 full time staff to support Tier 1 Customer / Professional support Ticket support through Zen-desk only - no requirement for chat or phone support Customer facing experience essential / Zendesk experienced preferred or other ticket management system

Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently. Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement. Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates. Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics. Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management. Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms. Data Analytics: Learn how to analyze customer success metrics and identify actionable insights. Cross-functional Collaboration: Work closely with sales, product teams. Skills: metrics tracking,feedback analysis,onboarding,data collection,data analytics,reporting,churn reduction,cross-functional collaboration,customer,customer education,crm tools,process improvement,customer success metrics

Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently. Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement. Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates. Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics. Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management. Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms. Data Analytics: Learn how to analyze customer success metrics and identify actionable insights. Cross-functional Collaboration: Work closely with sales, product teams. Skills: metrics tracking,feedback analysis,onboarding,data collection,data analytics,reporting,churn reduction,cross-functional collaboration,customer,customer education,crm tools,process improvement,customer success metrics

Job Description What You’ll Be Doing Support and monitor production systems to ensure optimal performance and uptime. Assist with troubleshooting, incident response, and resolution of outages and performance issues. Collaborate with senior SREs to automate operational tasks and improve deployment workflows. Contribute to the development and maintenance of CI/CD pipelines. Set up and manage monitoring, alerting, and logging tools to improve observability. Write and maintain runbooks, documentation, and system architecture diagrams. Participate in post-incident reviews, learning from failures and identifying opportunities for improvement. Continuously apply and learn SRE best practices such as reducing toil, setting SLOs, and designing for resilience. Required Experience 0-2 years of experience in SRE, DevOps, or system administration. Familiarity with Linux/Unix environments and shell scripting. Understanding of cloud platforms (AWS, GCP, or Azure). Knowledge of containerisation and orchestration tools (e.g., Docker, Kubernetes). Basic understanding of CI/CD systems (e.g., Jenkins, GitHub Actions, GitLab CI). Basic Exposure to monitoring and logging tools (e.g., Prometheus, Grafana, ELK, Datadog). Experience with version control systems like Git. Strong communication and collaboration skills.  Preferred Qualifications Basic experience with SRE/DevOps tooling and automation. Basic Understanding Familiarity with application monitoring tools (e.g., Datadog). Basic Experience writing automation scripts in Python, Go, or Bash. Basic Understanding Exposure to incident management tools (e.g., PagerDuty, Opsgenie). Awareness of core SRE concepts (SLIs, SLOs, error budgets, toil reduction). Eagerness to learn new technologies and improve engineering processes.  Why Join Us? Work with experienced engineers in a supportive, learning-first environment. Gain hands-on experience with real-world production systems and modern infrastructure tools. Be part of a collaborative team driving reliability and efficiency at scale. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description The Product Security org at Zendesk build and maintain tooling to detect and prevent vulnerabilities, safeguarding Zendesk’s customers, products and services. We partner with our engineers to prioritize security during the entire software development process and provide tools and programs to do so including, but not limited to, a mature bug bounty program, Security Champions program, security reviews, static/dynamic testing tooling and vulnerability management. We are looking for an experienced Senior Software engineer to join our Product Security team to automate and scale up our tooling, and make it easier for Zendesk’s software engineers to build secure products. At Zendesk Security we believe that security is everyone’s responsibility. When our customers or employees face options, we strive to make the secure options the easiest way of achieving their goals. What you’ll do as a Senior Software Engineer (Product Security) Evaluate, implement and operationalise security tooling as needed. Automate and integrate security tooling into CI/CD pipelines. Use your software engineering skills and experience in ensuring our tools and processes balance security with productivity. Secure internal customer-facing applications and infrastructure. Perform threat modeling and review software design in partnership with Zendesk Engineering. Help our engineers better understand their security posture by delivering actionable data on their security risks and vulnerabilities. Work in a team-orientated, fast-paced, global, and flexible environment. What you bring to the role Prior experience in a backend or full-stack application engineering role. Proven understanding of web application development and excellent knowledge of at least 1 server-side language, with a preference for Ruby. You can explain security considerations well to others and just as important, actively listen to others, ensuring a good discussion. A team-first, collaborative approach. Experience with agile development processes, working in a fast-paced environment with continuous integration and deployment. Excellent written and verbal communication skills. Excellent problem-solving skills and motivation to learn and upskill regularly. Nice to haves Any application or infrastructure security experience is a plus. Experience operating in and/or securing large Amazon Web Service deployments. Experience maintaining tooling to be used by other engineering teams. Experience with API security, and/or understanding network traffic and TCP/IP application layer. Experience with building or maintaining tools to operate within a CI/CD environment. Our awesome team We are a global security team with members working around the world. Having team members that come from different cultures and backgrounds gives us a diversity of opinions and experience, enabling us to see problems from many different perspectives and design the best solutions. Some of us enjoy gardening and homebrewing, others play video games or prefer long hikes in nature, but we would really like to hear what you are passionate about - aside from security, of course! We will be there to support your career development and chart a course for your future success at Zendesk. We try to empower our team members to take responsibility, and support them when they need help. The goal is to always be growing, as you will always be faced with new challenges and new opportunities to learn. Our Product Security team members are always learning and growing their capabilities and skill sets. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

About MakeO makeO is India's largest clinical beauty platform, housing brands like toothsi (clear aligners) and skinnsi (aesthetic dermat services). We combine cutting-edge technology with clinical expertise to deliver seamless, at-home and in-clinic smile and skin transformations. Role Overview As the Head of Customer Support & Operations, you will lead and scale our customer service and post-sales operations across channels (voice, chat, email, social, etc.). Your goal will be to drive customer satisfaction, optimize support processes, and create a world-class service experience that reflects our brand promise. Key Experience Strategy Define and implement the vision and strategy for customer support and operations Build SOPs to ensure quick resolution and consistent experiences across all touchpoints Team Leadership Lead, mentor & scale a team of 100+ support agents, team leads, and ops managers Define KPIs, run regular performance reviews, and drive accountability Process Excellence & Automation Identify gaps in the support journey and fix root causes Leverage tools and technology (e.g., CRM, chatbots, IVR) for process automation and efficiency Escalation Management Set up strong escalation SOPs and governance for resolution TATs Directly handle critical issues impacting customer trust or revenue Cross-functional Collaboration Work with Tech, Product, Marketing & Clinical teams to resolve systemic issues Support new launches and initiatives with scalable customer support frameworks Reporting & Insights Drive data-led insights to reduce complaint rates, improve CSAT/NPS Publish dashboards and weekly/monthly support reports to senior leadership Key Requirements 812 years of experience in customer support, with at least 3+ years in a leadership role Experience managing large in-house or outsourced customer support teams Strong understanding of CRM tools (e.g., Freshdesk, Zendesk, Salesforce) Background in healthcare, beauty-tech, e-commerce, or consumer services is a plus Problem-solver, customer-obsessed, and highly execution-driven (ref:iimjobs.com)

Role- Senior Technical Support Executive Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US For more info contact HR Haider - 9256424833

Role- Customer Support Specliest 0-3 Year Exp Into International customer Handling Any Graduate CTC- Upto 5.75 LPA WFO 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact HR Haider - 9256424833

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Role: Quality Assurance Officer Location: Bangalore - Onsite Duration: Full-Time Timings: 9-6 AM (fixed – 2-4 months) / open to Rotational shift.) Experience: 2-4 yrs Skills to crack: data analysis tools/ contact center/ DA of Raw Data/ COPC/ ISO 9001:2015/ Call-Chat process Job Summary We are seeking a detail-oriented and analytical Quality Analyst to join our Contact Center team. This role is pivotal in enhancing the quality of customer interactions, improving agent performance, and optimizing support processes. The ideal candidate will have a strong background in quality assurance within a contact center environment and a passion for driving continuous improvement. Qualifications 2–4 years of experience in a contact center quality assurance or process improvement role. Previous work experience in an IT industry working with Tickets is a Plus. Strong understanding of QA methodologies, call monitoring tools, and customer service metrics. Proficiency in data analysis tools (Excel, Power BI, or similar). Excellent communication, coaching, and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Preferred Skills Experience with CRM and contact center platforms (e.g., Zendesk, Five9). Familiarity with Six Sigma, Lean, or other process improvement methodologies. Certification in Quality Assurance or Customer Experience (e.g., COPC, ISO 9001, CCXP) is a plus. Key Responsibilities Monitor and evaluate inbound and outbound customer interactions across multiple channels (calls, chats, emails). Analyze agent behavior and adherence to scripts, compliance standards, and customer service protocols. Identify trends, gaps, and opportunities for improvement in agent performance and customer experience. Develop and maintain quality scorecards, evaluation forms, and performance dashboards. Provide actionable feedback and coaching recommendations to supervisors & managers. Collaborate with training and operations teams to design and implement improvement initiatives. Track the effectiveness of quality improvement programs and report on KPIs. Conduct root cause analysis on recurring issues and recommend process enhancements. Support calibration sessions to ensure consistency in quality evaluations. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Role: Quality Assurance Officer Location: Bangalore - Onsite Duration: Full-Time Timings: 9-6 AM (fixed – 2-4 months) / open to Rotational shift.) Experience: 2-4 yrs Skills to crack: data analysis tools/ contact center/ DA of Raw Data/ COPC/ ISO 9001:2015/ Call-Chat process Job Summary We are seeking a detail-oriented and analytical Quality Analyst to join our Contact Center team. This role is pivotal in enhancing the quality of customer interactions, improving agent performance, and optimizing support processes. The ideal candidate will have a strong background in quality assurance within a contact center environment and a passion for driving continuous improvement. Qualifications 2–4 years of experience in a contact center quality assurance or process improvement role. Previous work experience in an IT industry working with Tickets is a Plus. Strong understanding of QA methodologies, call monitoring tools, and customer service metrics. Proficiency in data analysis tools (Excel, Power BI, or similar). Excellent communication, coaching, and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Preferred Skills Experience with CRM and contact center platforms (e.g., Zendesk, Five9). Familiarity with Six Sigma, Lean, or other process improvement methodologies. Certification in Quality Assurance or Customer Experience (e.g., COPC, ISO 9001, CCXP) is a plus. Key Responsibilities Monitor and evaluate inbound and outbound customer interactions across multiple channels (calls, chats, emails). Analyze agent behavior and adherence to scripts, compliance standards, and customer service protocols. Identify trends, gaps, and opportunities for improvement in agent performance and customer experience. Develop and maintain quality scorecards, evaluation forms, and performance dashboards. Provide actionable feedback and coaching recommendations to supervisors & managers. Collaborate with training and operations teams to design and implement improvement initiatives. Track the effectiveness of quality improvement programs and report on KPIs. Conduct root cause analysis on recurring issues and recommend process enhancements. Support calibration sessions to ensure consistency in quality evaluations. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

As an IT SaaS Support Executive at TilesView, you will play a crucial role in providing support to users of our AI-powered room visualization platform. Your primary responsibility will be to serve as the initial point of contact for our customers, helping them utilize our advanced visualization tools effectively, addressing any issues they encounter, and ensuring a seamless user experience. Your key responsibilities will include promptly responding to support queries through email, chat, and phone, troubleshooting issues related to TilesView's visualization platform, guiding users through product setup, onboarding, and training processes, collaborating with developers to report bugs and propose enhancements, maintaining comprehensive support documentation and case records, and conducting occasional user training sessions. To excel in this role, you should possess 6 months to 1 year of experience in SaaS or software support. However, freshers with relevant skills and internships are also encouraged to apply. Strong English communication skills, both written and verbal, are essential, along with excellent problem-solving abilities and a customer-centric approach. Familiarity with support tools like Zendesk, Freshdesk, or similar platforms would be advantageous. Joining our team offers you the opportunity to be part of a globally recognized SaaS brand and work in a fast-paced, innovation-oriented environment. You can expect rapid career growth, numerous learning opportunities, and the potential for long-term contributors to qualify for ESOPs, allowing you to share in our success. If you are ready to advance your career with us, we invite you to apply today by submitting your CV to career@tilesview.ai. Join us on this exciting journey of providing exceptional IT SaaS support and shaping the future of visualization technology.,

What Youll Do Lead end-to-end technical setup and configuration for enterprise customers. Provide ongoing technical support to ensure smooth operations and customer satisfaction. Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions. Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios. Handle technical queries, including API-related requests, and track resolution progress. Partner with Customer Success teams across regions to align on customer needs and goals. Participate in team meetings to ensure consistent customer support and shared success strategies. Work with Operations, Engineering, and Product Marketing teams to stay updated on platform changes. Communicate platform updates and relevant changes effectively to enterprise clients. Who We're Looking For 3+ years experience in customer-facing technical roles in either SaaS, ecommerce, or marketing automation technology Experience working with clients, product, ops, and engineering teamswith the ability to break down complex concepts to non-technical stakeholders Ability to prioritize, multi-task, and perform effectively under pressure Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation Ability to grasp customers needs and suggest timely solutions Executive level interpersonal, project management, communication, and problem-solving skills Excellent written and verbal communication and presentation skill. Regards Saloni 6398630632

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Senior Analyst Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Overview Credit Risk management area serves as a key differentiator to optimize and grow revenue from consumers and small businesses for Mastercard. Consumer Credit Analytics Global Product team is executing on exciting consumer capability initiative delivering against Product roadmap to drive customer value and business impact. This role is for a Senior Analyst who will work across Product. Client Services & Delivery, Data & Engineering and the broader O&T teams to help drive product execution at scale while addressing client pain areas and seamless delivery. This role will report into Vice President of Product Management (Consumer Credit Risk). Key Responsibilities: Participate in bringing solutions to market through Mastercard Studio process through desirability, feasibility, and viability paradigm Own client feedback and issues related to Mastercard’s Consumer Credit Risk Analytics (CCA) products Manage inbound inquiries through various channels (email, phone, support ticketing system) and ensure timely and accurate responses. Understand the core features, benefits, and data flows of each CCA product to address customer questions effectively. Collaborate with internal teams (Product, Engineering, Data Science, Central Customer Service Account Management) to escalate and resolve more complex issues. Document and track client issues using Mastercard's customer support tools; provide feedback to internal teams on recurring questions or pain points. Support client onboarding and product training by answering how-to questions and reinforcing best practices. Identify and suggest opportunities for process improvements and automation in the customer support workflow Interface with Regional Product & SBL to test concepts and monitor issuer pilots Operationalize for CCA requisite processes relating to market scan assessment and guidance Qualifications: Basic understanding of credit risk concepts and data products. Experience supporting B2B clients, particularly in the banking or fintech sector. Comfort working with cross-functional global teams across time zones. Bachelor’s degree in Business, Finance, Analytics, or a related field. 3+ years of experience in customer support, preferably in a data or analytics product environment. Strong verbal and written communication skills with the ability to explain complex concepts in a clear and concise manner. Demonstrated problem-solving skills and a proactive mindset. Experience with ticketing systems (e.g., Salesforce, Zendesk, Jira) is a plus. Familiarity with credit risk, financial services, or data analytics products is highly desirable. Corporate Security Responsibility All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines Corporate Security Responsibility All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. R-251242

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Role: Quality Assurance Officer Location: Bangalore - Onsite Duration: Full-Time Timings: 9-6 AM (fixed – 2-4 months) / open to Rotational shift.) Experience: 2-4 yrs Skills to crack: data analysis tools/ contact center/ DA of Raw Data/ COPC/ ISO 9001:2015/ Call-Chat process Job Summary: We are seeking a detail-oriented and analytical Quality Analyst to join our Contact Center team. This role is pivotal in enhancing the quality of customer interactions, improving agent performance, and optimizing support processes. The ideal candidate will have a strong background in quality assurance within a contact center environment and a passion for driving continuous improvement. Qualifications: 2–4 years of experience in a contact center quality assurance or process improvement role. Previous work experience in an IT industry working with Tickets is a Plus. Strong understanding of QA methodologies, call monitoring tools, and customer service metrics. Proficiency in data analysis tools (Excel, Power BI, or similar). Excellent communication, coaching, and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Preferred Skills: Experience with CRM and contact center platforms (e.g., Zendesk, Five9). Familiarity with Six Sigma, Lean, or other process improvement methodologies. Certification in Quality Assurance or Customer Experience (e.g., COPC, ISO 9001, CCXP) is a plus. Key Responsibilities: Monitor and evaluate inbound and outbound customer interactions across multiple channels (calls, chats, emails). Analyze agent behavior and adherence to scripts, compliance standards, and customer service protocols. Identify trends, gaps, and opportunities for improvement in agent performance and customer experience. Develop and maintain quality scorecards, evaluation forms, and performance dashboards. Provide actionable feedback and coaching recommendations to supervisors & managers. Collaborate with training and operations teams to design and implement improvement initiatives. Track the effectiveness of quality improvement programs and report on KPIs. Conduct root cause analysis on recurring issues and recommend process enhancements. Support calibration sessions to ensure consistency in quality evaluations. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.