Company Description IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support. With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity. We are headquartered in Philadelphia, PA (USA), with offices in: Ambler, PA (USA); Pune, India; and Medellín, Colombia. For more information, visit www.integrichain.com, or follow us on Twitter @IntegriChain and LinkedIn. Job Description Position Details Respond to functional queries and workaround for production bugs. Perform a root cause analysis for application issues reported by the customer. Collaborate with other product teams/stakeholders to ensure timely resolution of customer issues. Assist in application configuration to ensure various components are communicating with one another. Lead customer discussions around status updates, functional training, and application workshops. Maintain quality as per SLA and the SOP. Job Profile Resolve high-priority Application Support Tickets. Work in close collaboration with Product Management and Product Engineering teams to cater technical needs of end user/customer. Any new process or change to an existing process to be documented and/or creating new SOPs. Perform impact analysis and manual testing. Ensure change management processes are compliant with audit requirements. Ticket customer issues and track them to closure. Perform support functions in rotational shift environment on bi-weekly basis. Comply with additional customer-specific controls, where relevant. Improve processes by ensuring operating procedures are up-to-date and relevant. Enhance application quality by identifying and recommending areas of improvement. Position Schedule Requirements Should be flexible to work in a rotational USA shift timing. (IST 09.30PM to 06.30AM) Candidate should be willing to follow the USA holiday calendar. Qualifications Prerequisite BSc (Comp)/BCA 2+ years experience Certification in MS SQL Server 2012/2014/2017 Experience of working within a pharmaceutical "Gross To Net" process Skillset Familiarity with SQL querying and MS SQL Server Management Studio Knowledge of SQL stored procedures, functions, triggers in MSSQL. Be able to understand technical specs and data models. Experience in collaborating with North American stakeholders/customers. Experience in working on ticketing tools like Zendesk/JIRA. Interpersonal Skills and Competencies Should be a good listener. Good command over English language. Excellency in written and verbal communication skills. Presentation skills. Additional Information What does IntegriChain have to offer? Mission driven: Work with the purpose of helping to improve patients' lives! Excellent and affordable medical benefits + non-medical perks including Flexible Paid Time Off and much more! Robust Learning & Development opportunities including over 700+ development courses free to all employees IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation. Show more Show less

Company Description IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support. With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity. We are headquartered in Philadelphia, PA (USA), with offices in: Ambler, PA (USA); Pune, India; and Medellín, Colombia. For more information, visit www.integrichain.com, or follow us on Twitter @IntegriChain and LinkedIn. Job Description We are seeking a highly motivated Intern to join our product support team. This is an excellent opportunity for entry-level engineers who are eager to kickstart their careers in a customer-facing role, working on our proprietary product. The role involves resolving customer queries, troubleshooting issues, and managing support tickets via tools like Zendesk and/or JIRA. Candidates will undergo comprehensive training to develop product expertise and will work in a fast-paced environment. Key Responsibilities: Provide timely and effective support to customers by addressing product-related queries and issues. Log, track, and resolve customer tickets using Zendesk and/or JIRA, ensuring high-quality service delivery within SLAs. Troubleshoot and analyze technical issues reported by customers, escalating complex problems to senior team members when necessary. Collaborate with internal teams/peer teams to identify recurring issues and contribute to product improvements. Document solutions, processes, and customer interactions accurately for future reference. Actively participate in training sessions to gain in-depth knowledge of our product and support processes. Maintain a customer-first attitude, ensuring excellent communication and satisfaction in every interaction. Demonstrate problem-solving skills and critical thinking to resolve issues efficiently. Qualifications Educational Background: B.E./B. Tech in the mentioned engineering discipline (Computer Science, IT, Electronics) from a recognized university. Technical Skills: Basic knowledge of SQL (e.g., writing simple queries, understanding databases). Communication Skills: Good command of English (both written and verbal) with the ability to communicate clearly and professionally with US-based customers. Listening Skills: Strong active listening skills to effectively understand customer needs and issues. Problem-Solving Acumen: Ability to think logically and troubleshoot issues with a solution-oriented mindset. Critical Thinking: Capability to analyze situations, identify root causes, and propose effective resolutions. Desire to Learn: A proactive attitude and eagerness to acquire new skills and grow in a technical support career. Adaptability: Willingness to work in the 1:00 PM to 10:00 PM IST shift to support US clients. Team Player: Ability to collaborate with team members and contribute to a positive work environment. Additional Information What does IntegriChain have to offer? Mission driven: Work with the purpose of helping to improve patients' lives! Excellent and affordable medical benefits + non-medical perks including Flexible Paid Time Off and much more! Robust Learning & Development opportunities including over 700+ development courses free to all employees IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation. Show more Show less

About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope. About the position: Netskope’s customers include some of the largest Fortune 500 companies that demand best in class customer support. You will be the primary point of contact for dealing with top-class IT administrators. Netskope is looking for an experienced enterprise TAC engineer who is passionate and motivated to make an impact. Job Responsibilities: Work with a world-class enterprise technical support team. Teams are spread across APAC, NAM and EMEA. Own and drive escalated support issues. Work on critical incident response tasks as required. Work on general support tickets as required. Work closely with support managers, engineering and product management on building/improving processes, procedures and tools. Drive weekly technical team calls along with other technical leads. Collaborate with various departments and participate in short and long term projects. Collaborate with other leads to share knowledge on the new issues observed and cascade this to the rest of the teams and field. Assist and mentor frontline support engineers. Job Requirements: Minimum 7+ years of experience in supporting large enterprise customers. Strong Networking background and knowledge. Extensive and in-depth knowledge of TCP/IP, HTTP/HTTPS, Cookies & SSL/TLS protocols Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPN’s, DLP, SSO Demonstrable experience with systems installation, configuration and administration of UNIX/Linux and Windows­ based systems (prior Active Directory/LDAP experience desirable) Expert in troubleshooting various scenarios and systems by using knowledge of common tools (tcpdump) and protocols (TCP/IP, NTP, DNS, DHCP, etc.). Good understanding of web technologies (JSON, XML, SOAP, REST, HTML5, Web Services, JavaScripts) Hands-on experience in traffic analysis tools like Fiddler, Wireshark. System/server-side experience for troubleshooting. Desired Technical Skills : Hands-on experience in configuring & testing applications for SAML Single SignOn with various IDPs. Experience in WS-Fed & WS-Trust protocols is a plus. Prior experience of testing HTTP content rewrite solutions. Cloud Technology (Docker, Kubernetes, Opensource technologies). Working experience in Linux, Windows and Mobile environments. Strong familiarity with one of the scripting languages like Python or Java (Python preferred). Additional Skills: Strong verbal and written communication skills. Able to communicate in an open, transparent and consistent manner with team and co-workers. Prior experience mentoring, guiding, managing junior team members. Determined and ever ready to roll up sleeves to respond to the needs of customers proactively and promptly. Believe in innovation and out-of-the-box thinking to foster the originality of ideas. Prior experience working with Salesforce/Zendesk or other support portal tools Achievement orientated and willing to take responsibility for own actions. Education: B.E /B.Tech /M.Tech degree from a recognised and accredited university/college. Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details. Show more Show less

Job Description Theprintspace is a global leader in social commerce for the art community. We provide marketing services to artists with strong social media followings, which helps them to build thriving, monetized online brands. With cutting-edge tools, data-driven strategies, and a passion for creativity, we transform artistic visions into commercial success stories. With operations in the UK, Germany, and the USA, we’ve delivered over 95,000 orders to 149 countries, helping 1,690+ artists scale their brands. At Theprintspace, you’ll be part of an innovative team passionate about merging art and technology to create meaningful impact. Why Join Us? Be part of a company with an outstanding reputation for customer satisfaction. Work in a fast-paced, innovative environment at the intersection of art and technology. Collaborate with global teams and contribute to the growth of renowned artists and brands. Please take a look at our websites for further information on what we do: https://www.theprintspace.co.uk/ (UK) https://www.theprintspace.com/ (USA & Europe) https://creativehub.io/ About the Role In this pivotal role, you will serve as the key point of contact for artists with significant social media followings. You’ll work closely with the Artist Manager to design and execute strategic plans for online art sales, including print drops and email capture campaigns. With a focus on relationship building, project management, and data-driven insights, you will ensure each artist achieves their goals while contributing to their long-term commercial success. This role offers the unique opportunity to blend project management, client relationship building, and data-driven strategy in the ever-evolving world of social commerce. Key Responsibilities: Client Relationship Management: Build and maintain strong relationships with artists, becoming their trusted partner in achieving their goals. Strategic Campaign Development: Design and execute impactful strategies, including print drops and email capture campaigns, aligning with client objectives. Project Management: Oversee multiple projects simultaneously with impeccable attention to detail, ensuring smooth and timely execution. Data-Driven Insights: Analyze performance metrics to refine strategies and enhance marketing initiatives. Leverage tools like HubSpot, Zendesk, and advanced CRMs for smarter decision-making. Team Collaboration: Work closely with cross-functional teams—including onboarding, production, and artist managers—to align on shared goals and deliver exceptional outcomes. Problem Solving & Innovation: Anticipate challenges, propose creative solutions, and continuously improve workflows to elevate results. Qualifications & Skills : 4+ of experience years in account management, client servicing, or a related field. Strong project management skills Strong communication, organizational, and negotiation skills. Proficiency in digital tools, analytics platforms, and CRM systems (HubSpot, Outreach). Analytical mindset with the ability to interpret data and make actionable recommendations. Exceptional attention to detail, adaptability, and a proactive approach to problem-solving. Experience with marketing campaigns, content strategy, or influencer engagement and prior exposure to the art or creative industry is highly desirable. Show more Show less

In the fast-evolving world of work, remote jobs are no longer limited to experienced professionals. Today, freshers in Mumbai have a wide range of Work from Home Jobs in Mumbai for Freshers, even without prior experience. The rise of startups, digital platforms, and remote-first companies has opened the doors for beginners to start their careers right from home . If you are a recent graduate, college student, or someone exploring career options, this blog will walk you through the best work-from-home jobs in Mumbai for freshers in 2025, including the roles available, required skills, hiring platforms, and how to apply. ✅ Why Work from Home Jobs Are Ideal for Freshers in Mumbai Mumbai Is a City Of Ambition—but It Also Comes With Long Commutes, High Rent, And Intense Competition. Here’s Why WFH Jobs Make Perfect Sense For Freshers: 🕒 Flexible hours – Ideal for balancing part-time studies or side gigs. 🧠 Skill-building – Gain experience and build a portfolio from home. 💻 Cost-effective – Save on travel, food, and accommodation. 🌐 Access to global companies – No location barrier means more opportunities. 👩‍💻 Freelance & internship options – Try multiple roles before choosing a career path. 📌 Top Work from Home Jobs in Mumbai for Freshers (2025) Here’s a detailed list of entry-level remote jobs you can apply for in Mumbai with zero or minimal experience : Content Writer / Copywriter What You’ll Do: Write blog posts, articles, web content, product descriptions, and social media copy. Top Companies Hiring: Internshala Times Internet Startup blogs & agencies Freelancer platforms Skills Required: Strong English grammar Creative writing Basic SEO knowledge Earning Potential: ₹10,000 – ₹25,000/month (beginner level) Online Tutor / Subject Matter Expert What You’ll Do: Teach school or college-level subjects online via platforms or video calls. Top Companies Hiring: BYJU’S Vedantu Chegg India TutorMe Skills Required: Subject expertise Communication skills Familiarity with Zoom, Google Meet Earning Potential: ₹15,000 – ₹30,000/month (per subject) Data Entry / Typing Jobs What You’ll Do: Input data into Excel sheets, CRMs, or online forms. May also include transcription work. Top Platforms: Naukri.com Internshala Fiverr & Freelancer Clickworker Skills Required: Fast typing (30-40 wpm) Accuracy and attention to detail MS Excel or Google Sheets basics Earning Potential: ₹8,000 – ₹18,000/month Also Read: Top Companies in Hyderabad Offering Work from Home Jobs in 2025 Social Media Executive / Assistant What You’ll Do: Handle social media accounts, schedule posts, reply to messages, and track performance. Companies Hiring: Digital marketing agencies Influencers Local brands & startups Skills Required: Basic Canva or Photoshop Instagram, Facebook, LinkedIn knowledge Social media scheduling tools (Buffer, Later) Earning Potential: ₹12,000 – ₹25,000/month Customer Support Executive (Chat/Voice) What You’ll Do: Answer queries via chat, email, or voice calls for e-commerce and service companies. Top Hiring Companies: Amazon Flipkart Tech Mahindra Teleperformance Skills Required: Good communication in English/Hindi Typing speed & clarity in speech Basic ticketing tools (Zendesk, Freshdesk) Earning Potential: ₹15,000 – ₹28,000/month Virtual Assistant What You’ll Do: Manage tasks like email handling, scheduling, appointment setting, and research. Freelance Platforms To Explore: Fiverr Upwork Truelancer Freelancer.com Skills Required: MS Office/Google Workspace Communication & time management Research and organization Earning Potential: ₹12,000 – ₹30,000/month Graphic Designer (Entry-Level) What You’ll Do: Design posts, flyers, logos, YouTube thumbnails, etc., for online businesses. Tools To Learn: Canva (beginner-friendly) Adobe Photoshop / Illustrator (advanced) Figma (for UI/UX) Clients & Companies Hiring: Instagram brands YouTubers Agencies & startups Earning Potential: ₹10,000 – ₹35,000/month (freelance or full-time) YouTube / Podcast Transcriber What You’ll Do: Listen to audio/video content and type accurate transcriptions or captions. Platforms To Explore: Rev TranscribeMe GoTranscript Freelancing sites Skills Required: Listening & attention to detail English comprehension Typing accuracy Also Read: Best Work from Home Jobs in Hyderabad for Freshers and College Students Earning Potential: ₹5,000 – ₹20,000/month (based on hours transcribed) Online Survey Jobs / Micro Tasks What You’ll Do: Complete paid surveys, test websites, or do basic online research tasks. Popular Platforms: Swagbucks InboxDollars ySense Amazon Mechanical Turk Skills Required: None (just honesty and basic internet access) Earning Potential: ₹3,000 – ₹10,000/month (side income only) Affiliate Marketer (Beginner Level) What You’ll Do: Promote products online through your blog, Instagram, or YouTube channel and earn commissions. Affiliate Programs To Join: Amazon Associates Flipkart Affiliate Hostinger, Bluehost Edu-tech & SaaS tools Skills Required: Basic content creation Social media or website/blogging Patience and consistency Earning Potential: ₹5,000 – ₹1,00,000/month (based on efforts) 🎯 Top Platforms to Find Remote Jobs in Mumbai (for Freshers) Platform Focus Area CareerCartz.com Job listings for freshers & remote jobs Job listings Internshala Internships & entry-level WFH jobs Naukri.com Full-time and part-time remote roles LinkedIn Company pages and job search Upwork, Fiverr Freelancing gigs Freelancer.com Micro-tasks & project work Indeed Verified company job postings 🧰 Skills That Help Freshers Get Work-from-Home Jobs Even without work experience, freshers can stand out by learning some in-demand online skills : MS Excel / Google Sheets – Used in almost every admin/data job Basic SEO & Content Writing – Great for blogging and copywriting Social Media Management – Create and manage brand pages Canva or Adobe Tools – For design jobs and visual content Email Etiquette & Communication – For VA and customer support roles Typing & Transcription Tools – Required in many online projects English Grammar & Editing – For proofreading and writing roles Pro Tip: Learn these via free platforms like Coursera, YouTube, and HubSpot Academy. 🚀 How to Apply for WFH Jobs in Mumbai Without Experience Create a simple resume – Highlight education, skills, and any online certifications. Build a digital presence – Create a LinkedIn profile. If you’re a writer, designer, or developer, showcase your portfolio. Register on job platforms – CareerCartz, Internshala, LinkedIn Jobs, Fiverr. Start with internships or part-time roles – They often convert to full-time opportunities. Customize your application – Use tailored cover letters that explain your interest in WFH roles and ability to self-manage. Prepare for virtual interviews – Practice on Zoom, Google Meet. Check audio, lighting, and background. ⚠️ Beware of Work-from-Home Job Scams Freshers are more likely to be targeted by scams. Keep an eye out for these red flags: ❌ Companies asking for upfront payment ❌ Fake recruiters using unofficial email IDs ❌ Poor grammar or unprofessional job posts ❌ No official website or LinkedIn presence ❌ Over-promising (e.g., “Earn ₹50,000/day without work”) Always apply via trusted platforms like CareerCartz, Naukri, LinkedIn, or company websites. 📝 Conclusion: Work from Home Jobs in Mumbai for Freshers Work-from-home jobs in Mumbai are no longer a niche—they’re a gateway for freshers to launch their careers . From writing and tutoring to virtual assistance and design, you don’t need experience to start—you just need initiative, willingness to learn, and the right online presence . Start small, build your confidence, and scale your income and skills over time. With Mumbai being one of India’s most digitally connected cities, the WFH ecosystem for freshers is thriving in 2025 —and you can be a part of it! 🙋‍♂️ FAQs: Work from Home Jobs in Mumbai for Freshers Can freshers really get remote jobs without experience in Mumbai? Yes! Many companies and platforms offer entry-level jobs requiring only basic skills, not prior work experience. Which work-from-home job is easiest to start for a beginner? Content writing, data entry, and online tutoring are among the easiest to begin with minimal training. Are there any genuine data entry jobs for freshers in Mumbai? Yes, but be cautious of scams. Use platforms like Internshala, CareerCartz, or official company portals. What skills should I learn for WFH jobs as a fresher? Typing, Excel, writing, social media, Canva, and communication are top beginner-friendly skills. How much can a fresher earn from a work-from-home job in Mumbai? Typically, ₹8,000 to ₹25,000/month depending on the job role and your skills. Do WFH jobs require a high-end laptop? Not necessarily. Most roles can be done with a basic laptop, internet, and headphones. Can college students apply for WFH jobs? Yes! Many companies hire students part-time for virtual internships and freelance roles. Where do I find legit WFH jobs in Mumbai? CareerCartz, Internshala, LinkedIn, Naukri, and Upwork are trusted platforms. Do remote jobs have growth opportunities for freshers? Absolutely! Many remote internships convert into permanent jobs with performance-based growth. Is it safe to work from home for unknown companies? Yes, if verified. Always check the company’s online presence, reviews, and apply via secure job portals. Related Posts: Top Work from Home Jobs in Mumbai Hiring in 2025 Top 10 Remote Customer Service Jobs You Can Start Today The Pros and Cons of Working Remote Data Entry Jobs How to Land Your First Remote Entry-Level Job: Tips and Tricks How to Thrive in Remote Customer Service Jobs: Tips for Success Best Remote Customer Success Jobs You Can Work From Anywhere Top Remote Front End Developer Jobs Hiring in 2025 Top 10 Work from Home Jobs in Delhi Hiring Now Show more Show less

Job location :- Andheri MIDC Time:- 9 pm to 6 am IST Reporting :- VP CS team Need excellent in communication and must have US accent . Client Support Answer incoming calls through Dial Pad (Customer Service and General Lines) --> Maybe Handle all client care, company and policy inquiries and order inquiries via ZenDesk, phone, and email. Assist clients with sizing, remakes, basic care (cleaning, engraving), and major repairs. Offer tailored advice to clients on jewellery care, maintenance, and best next steps. Order Management Collaborate with the Sales team to build and manage custom invoices, order changes, cancellations or exchanges. Ensure proper order tagging and communicate order updates to clients. Report issues with processes or system limitations/bugs. Support clients with order shipment date confirmations, and shipping label creation and managing order delays Sales Team Support Respond to client-related questions from the Sales team and offer clear guidance. Develop and deliver training on internal systems and processes to improve team performance. Qualifications 3–5 years of experience in fine jewellery, diamonds, luxury retail, client care Proficiency in Shopify and ZenDesk (or similar CRM platforms). Exceptional communication and interpersonal skills. Strong organisational abilities and meticulous attention to detail. Ability to multitask and prioritise in a fast-paced, high-touch environment. A collaborative team player with a proactive and solution-oriented approach Show more Show less

Role Brief: We are seeking a dynamic and strategic Head of Customer Success to lead and scale our customer success function. In this role, you will be responsible for driving customer satisfaction, retention, and advocacy by ensuring exceptional customer experiences throughout the customer life cycle. You will manage a growing team, collaborate cross-functionally, and develop strategies that drive measurable impact on business outcomes and customer well-being. Key Responsibilities: Customer Experience Leadership: Design and implement customer success strategies that align with FREED’s mission of empowering customers to become debt-free. Team Management: Lead, mentor, and grow a high-performing Customer Success team, including on-boarding, support, and account management functions. Customer Journey Ownership: Optimise the end-to-end customer life cycle—from on-boarding and engagement to resolution and retention. Retention & Loyalty: Develop programs to improve Net Promoter Score (NPS), reduce churn, and enhance customer loyalty and lifetime value. Data-Driven Strategy: Leverage data and analytics to identify pain points, measure performance, and improve customer experience outcomes. Cross-functional Collaboration: Work closely with Product, Technology, Marketing, Operations, and Sales to champion the voice of the customer and enhance FREED’s offerings. Escalation Management: Own resolution strategies for customer escalations and critical issues, ensuring timely and empathetic communication. Process Improvement: Continuously refine internal processes, knowledge bases, and support tools to improve service quality and team efficiency. Customer Advocacy: Foster customer relationships that lead to testimonials, referrals, and advocacy for the FREED brand. Skills & Qualifications: 12+ years of experience in Customer Success, Client Services, or Customer Experience roles, with at least 5 years in a leadership capacity. Experience in fintech, consumer finance, or digital platforms preferred. Strong strategic thinking with hands-on execution capabilities. Excellent people management skills; proven ability to inspire and lead teams. High emotional intelligence and customer empathy. Strong analytical and decision-making skills; experience with CRM and CS platforms (e.g., Zendesk, Freshdesk, Salesforce). Exceptional communication and stakeholder management abilities. Show more Show less

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs . We empower 100,000+ businesses and 7,000+ partners —including ISVs, resellers, and affiliates—to scale their engagement and revenue through advanced automation and communication solutions. Recognized as Meta's Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024 , AiSensy is one of India's fastest-growing B2B SaaS startups . 100,000+ Businesses Onboarded : Trusted by businesses across India and beyond. ₹4000+ Crores Revenue Driven : Enabling real results through WhatsApp-led engagement over the last 3.5+ years. About the Role – Partner Support Executive We are looking for a Partner Support Executive who will serve as the first line of support for AiSensy’s partners, ensuring high-quality service, quick resolution of technical and operational issues, and a seamless onboarding experience. You’ll work closely with internal teams to resolve issues, maintain SLAs, and deliver a consistently strong partner experience. Key Responsibilities Partner Query Support Respond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom. Maintain strong First Response Time (FRT) and meet chat acceptance SLAs . Service Excellence Ensure CSAT scores of 95%+ by delivering timely, accurate, and empathetic support. Maintain high-quality written communication with typing speeds of 70+ words per minute . Partner Onboarding & Integration Guide partners through the onboarding process and assist with dashboard integrations. Understand the unique business use cases of partners and deliver tailored support solutions. Cross-Team Collaboration Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience. Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases. Must-Have 2–4 years of experience in partner or customer support roles (preferably in SaaS/B2B setups). Strong understanding of APIs, Webhooks , and third-party integration workflows. Proficiency with tools like Freshdesk, Zendesk, Intercom , or similar platforms. Excellent verbal and written communication skills. Good to Have Prior experience in SaaS customer success or technical support. Familiarity with CRMs and automation tools. Experience collaborating with internal tech and onboarding teams. Perks & Benefits Be the voice of India’s fastest-growing WhatsApp API platform to its partner ecosystem. Collaborate closely with cross-functional teams and leadership. Exposure to international partner operations and real-time WhatsApp integrations. Why Join AiSensy? Fast-Growing Environment : Work in a high-paced, dynamic setup that prioritizes ownership, learning, and impact. Global Exposure : Collaborate with WhatsApp’s global teams and join exclusive partner events. Create Real Impact : Help 100,000+ businesses achieve tangible outcomes through automation and smart engagement. Learn, Solve, Grow : Gain hands-on experience in technical integrations, client support, and strategic onboarding. Learn More About Us YouTube Demo – Watch Now Partnership Model Explore here Website: https://m.aisensy.com YouTube: AiSensy YouTube Channel LinkedIn: AiSensy LinkedIn Instagram: @aisensy_official Show more Show less

About The Role We are looking for a talented Manager/Senior Manager - Product Support to join our Engineering team and help us scale effectively. The ideal candidate will have a unique blend of technical expertise, insatiable curiosity, and analytical mindset. The individual will be responsible for setting up efficient support processes and systems to streamline operations, improve workflows, and ensure seamless integration across departments. This role focuses on identifying gaps, implementing best practices, and optimizing existing procedures to drive operational excellence and support overall business goals. Responsibilities Develop and implement support policies for L1, L2, and L3 levels tailored to our specific products and services. Lead, manage, and scale a team of support engineers located in both India and the US. Investigate internal and customer-facing software issues, including ETL and Spark job failures. Manage and prioritize the Zendesk queue of tickets while ensuring timely and clear updates on issue status, workarounds, and resolution. Work collaboratively with the development team to identify the root cause of issues and recommend paths to resolution. Communicate possible workarounds to reported issues and maintain related support tickets. Liaise with Product Management, Development, and QA teams to recommend changes to error handling and expand coverage of potential real-world use cases. Document recurring issues and maintain product user guides to enhance user support. Show more Show less

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Although we are leading WhatsApp-based Marketing & Engagement platform, helping businesses scale their customer communication and drive substantial revenue growth. We work with top brands, enabling them to harness the power of WhatsApp Business API for marketing, sales, and customer engagement. We’re looking for an Operations Executive – Partner Onboarding who will play a key role in ensuring a seamless and efficient onboarding experience for our customers. Role Overview As the Operations Executive – Partner Onboarding , you will be responsible for streamlining, optimizing, and managing the entire Partner onboarding process . You will play a pivotal role in driving customer satisfaction and long-term success by implementing scalable onboarding processes, working cross-functionally, and continuously improving internal workflows. This role is ideal for someone with strong operational experience, excellent communication skills, and a customer-first mindset. Key Responsibilities Partner Onboarding & Implementation Execute and improve end-to-end Partner onboarding workflows. Ensure Partner are smoothly transitioned and fully activated on AiSensy. Maintain onboarding SLAs and follow best practices to deliver consistent Partner experiences. Collaborate with Sales, Product, and Customer Success teams to align onboarding objectives with client expectations. Operational Excellence Identify bottlenecks in the onboarding process and implement improvements for better efficiency and scalability. Develop SOPs, templates, and automation processes to streamline operations. Use CRM tools (e.g., HubSpot, Salesforce) to track onboarding milestones. Partner Training & Enablement Conduct training sessions, webinars, and product walkthroughs. Build and maintain customer-facing resources like FAQs, guides, and tutorials. Empower Partner to be self-sufficient on the AiSensy platform. Data & Reporting Monitor key onboarding KPIs such as time-to-activation and early churn rates. Generate reports and insights to optimize the onboarding journey and improve customer success metrics. Team Collaboration Coordinate with internal teams to ensure smooth cross-functional handoffs. Support onboarding specialists and ensure service quality standards are upheld. Key Qualifications Experience: 3+ years in customer onboarding, operations, or implementation (preferably in SaaS/B2B domains). Technical Skills: Familiarity with CRM & onboarding tools (HubSpot, Salesforce, Zendesk, etc.). Understanding of API-based platforms or WhatsApp Business API is a plus. Analytical Ability: Comfortable with data analysis and using metrics to drive process improvement. Communication: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical users. Organization: Ability to manage multiple onboarding projects with precision and meet tight deadlines. Why Join AiSensy? Work with top-tier clients across industries and make a direct impact on customer success. Be part of a fast-scaling, mission-driven company at the forefront of WhatsApp-based engagement. Collaborate with a dynamic team and gain exposure to strategic decision-making. Enjoy a high-growth, performance-driven work culture with ample learning opportunities. Ready to redefine customer onboarding in the SaaS world? Apply now and become a part of AiSensy's growth story! Show more Show less

IT Full-Time Job ID: DGC00653 Chennai, Tamil Nadu 0-5 Yrs ₹02 - ₹06 Yearly Job description Technical Support Engineer Select Template We are looking for a technical support engineer who can provide enterprise-level support to customers. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the clients satisfaction. Your responsibilities: Install, configure, monitor maintain computer applications networks Configure operating systems. Prioritize and manage the workflow along with resolving issues related to the network Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion Design computer systems to meet requirements of the organization or clients. Possess the ability to learn and work on changing and emerging technologies. First point of contact for clients for issues concerning their computer systems and equipment. Keep track of user s system issues until they are resolved by adhering to the agreed timelines. Resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals. Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments. Provide accurate feedback to customers promptly. Ensure proper logging of all issues. Follow up with clients to make sure their computer systems are functioning properly after troubleshooting. Document technical knowledge in the knowledge database. Train people on how to use different types of systems. Monitor daily performance of technical systems. Help organizations deploy new software or hardware systems. Skill sets/Experience we require: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Zendesk) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal BS degree in Information Technology, Computer Science or relevant field

Role Overview We are seeking an energetic and goal-driven Team Lead Operations to manage a team of associates and drive operational excellence. The candidate will be responsible for process supervision, team productivity, SLA adherence, and client satisfaction. This role involves close coordination with cross-functional teams, client stakeholders, and internal leadership to ensure seamless operations. Key Responsibilities Team & Performance Management Supervise and lead a team of 820 operations executives or associates. Monitor daily team performance and allocate resources based on priority and SLA. Conduct performance reviews, 1-on-1s, and coaching to drive team effectiveness. Train and mentor team members on processes, quality standards, and systems. Operations Oversight Ensure SLA, TAT, accuracy, and quality targets are consistently met or exceeded. Track KPIs such as productivity, quality, AHT (Average Handling Time), and FTR (First-Time Resolution). Review dashboards and MIS reports to identify and address performance gaps. Client & Stakeholder Communication Serve as the point of contact for client escalations and service-level discussions. Coordinate with cross-functional teams (QA, Training, Product, Tech, etc.) for smooth workflows. Participate in weekly/monthly client reviews and business updates. Process Improvement Identify gaps and suggest improvements in operational processes and tools. Drive automation or process standardization initiatives in collaboration with internal teams. Ensure process documentation is current and followed by all team members. Reporting & Documentation Maintain and publish daily, weekly, and monthly reports on team and process performance. Document SOPs, workflows, and RCA (Root Cause Analysis) for errors or escalations. Core Skills Required Skills & Qualifications: 48 years of experience in operations (at least 2 years in a supervisory/team lead role). Deep understanding of team metrics, SLA/KPI management, and quality assurance. Experience handling high-volume processes in fast-paced environments. Strong problem-solving and decision-making ability. Tools & Platforms CRM & Ticketing: Salesforce, Freshdesk, Zendesk, Zoho Desk Reporting Tools: Excel (advanced), Google Sheets, Power BI (optional) Communication: MS Teams, Slack, Zoom ERP/Process Tools: SAP, Oracle, or in-house platforms (as applicable) Soft Skills Strong leadership and team motivation skills Excellent verbal and written communication Process-oriented with attention to detail Conflict resolution and escalation management skills Customer- and results-oriented mindset Preferred Qualifications Bachelors degree in Business Administration, Operations, or related field. Six Sigma Yellow/Green Belt certification (optional but a plus). Experience in startup, tech-enabled services, or BPO environments is a plus (ref:iimjobs.com) Show more Show less

Position Summary “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team!We’re looking for a tech-savvy and service-oriented Customer Support Specialist to provide outstanding support to our clients. This role blends technical troubleshooting with empathetic communication, guiding clients through complex website-related issues—primarily on WordPress and Drupal—while delivering an exceptional customer experience. You’ll work cross-functionally with internal teams and directly with clients to resolve support tickets, explain technical issues in simple terms, and contribute to the continuous improvement of our support processes. If you're a natural problem-solver with a passion for both technology and people, this role is for you. Essential Duties Manage and resolve incoming support requests through our ticketing system regarding the MyAdvice product suite Close a minimum of 100 tickets per week generated via phone, email, and web form Troubleshoot and resolve website-related issues across both WordPress and Drupal platforms, including theme/plugin/module problems, site performance, and customizations Assist clients with content updates, integrations, and troubleshooting via multiple channels (virtual, phone, email) Clearly explain technical concepts to non-technical users in a professional and friendly manner Collaborate with internal development teams on complex client issues Multi-task to track dozens of open tickets at various stages of completion Assist our internal teams with technical and training support as needed Required Skills 5+ years of experience as a Wordpress Developer or similar role 2+ years in a high-volume Customer Service or Technical Support position Strong technical knowledge of both WordPress and Drupal, including CMS structure, theme/module troubleshooting, and site maintenance Familiarity with HTML5, CSS3, and basic JavaScript Experience with help desk software (Zendesk preferred) Excellent written and verbal communication skills Strong interpersonal and client-relations skills Detail-oriented with excellent organizational and multitasking abilities Ability to work independently and manage multiple priorities Familiarity with GSuite, Microsoft Excel/Word, and web-based systems Ability to critically think through issues and identify root causes Experience with popular page builders, such as Elementor, Divi, Beaver Builder, etc Familiarity with website architecture, aesthetics, and user experience principles Knowledge of web accessibility standards and best practices Preferred Skills Familiarity with other CMS platforms (e.g., Joomla) Exposure to debugging tools (e.g., Chrome Inspector) Understanding of responsive design and mobile optimization Prior experience in digital marketing or agency support environments You’ll help transform how small practices grow—with cutting-edge AI, measurable outcomes, and an all-in-one platform. You’ll join a team of gritty, resourceful experts who thrive in a fast-moving, client-first culture. You’ll get the coaching, career development, and tools to succeed—not just for today, but for long-term career growth. Why Join Us? At MyAdvice, we’re committed to building a team that reflects a variety of backgrounds, experiences, and perspectives. We know that skills can be taught, but mindset, grit, and a hunger to grow are what make the difference. If you see yourself in this role—even if you don’t meet every requirement—we strongly encourage you to apply Powered by JazzHR q2uOA6hzY8 Show more Show less

Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise grade SBOM management and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale. As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers and our open source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development. More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains. A Day in the Job As a Senior IT Helpdesk Technician at Sonatype, no two days are exactly the same—but here’s what a typical day might look like: Fielding and responding to helpdesk requests submitted via email, Slack, and our ticketing system, ensuring timely triage, resolution, or escalation in line with SLAs. Supporting both remote and onsite employees, assisting with access issues, device setups, application support, and general troubleshooting across Windows, macOS, and SaaS platforms. Documenting resolutions and runbooks for recurring issues to strengthen our knowledge base and improve future response times. Updating project statuses and task progress within Jira or Zendesk, collaborating with cross-functional teams on ongoing IT initiatives. Participating in weekly team check-ins and async updates to stay aligned with IT priorities, project deadlines, and ticket trends. Providing coverage for teammates during absences, ensuring continuity of support across all time zones where our employees operate. Managing hardware inventory and software licensing, including shipping devices to remote users, tracking asset status, and coordinating with vendors when needed. Identifying patterns in support tickets to recommend and implement improvements or proactive solutions that reduce recurring issues. Collaborating with security and compliance stakeholders to uphold IT policies and support secure, scalable practices. This role requires strong ownership, attention to detail, and a service-first mindset—our team only succeeds when you do. Core Key Soft Skills Empathy & Patience - Understands user frustration, listens without judgment, and calmly guides them through issues — regardless of technical ability. Curiosity & Continuous Learning - Growth Mindset. Self-driven to explore, learn, and improve — whether it’s a new tool, an unfamiliar issue, or an opportunity to optimize a process. Strong Communication Skills - Explains complex technical problems clearly to non-technical users; adapts tone and approach depending on the audience. Accountability & Follow-Through - Takes ownership of issues from start to finish, keeps users informed, and doesn’t let things “fall through the cracks.” Emotional Intelligence Under Pressure - Maintains composure and professionalism during high-stress situations or when dealing with upset users. Team Collaboration & Mentoring - Actively supports colleagues, shares knowledge, and contributes to a culture of trust and mutual respect. Service-Oriented Mindset - Focuses on user experience, not just ticket closure — always aiming to resolve the root cause, not just the symptom. Communication - Fluency in the English language - spoken and written Required Technical Skills (macOS-Centric & Cross-Platform) macOS Diagnostic & Support Expertise Deep familiarity with macOS system architecture, Console logs, Activity Monitor, Disk Utility, and Terminal for troubleshooting. Experience with FileVault, system permissions, keychains, software updates, and MDM-enrolled devices. Troubleshooting common tools like Zoom, Slack, Microsoft Office365, Google Workspace, and printing/network issues. Device Management Experience Comfortable with tools like InTune for Windows and Jamf, Kandji, or Mosyle for macOS deployment, patching, and policy enforcement. Experience supporting iOS and other Apple ecosystem devices is a plus. Basic Cross-Platform Support Familiarity with supporting Windows devices as needed. Advanced Understanding of network basics: Ethernet and Wi-Fi troubleshooting, VPN usage, DNS/DHCP. IT Ticketing Systems & Support Processes Proficient in using and optimizing IT ticketing tools (e.g., Jira Service Desk, Zendesk, or ServiceNow). Skilled in prioritizing, categorizing, escalating, and documenting incidents with an SLA-aware mindset. Mastery of English reading and writing skills is required. Security Awareness & Best Practices Enforces secure end-user behavior (e.g., MFA, passkey, phishing recognition, secure password practices). Familiar with endpoint protection, encryption (FileVault), and basic compliance considerations. Certifications & Experience Experience: 4–6+ years in IT support, ideally in fast-paced software development and user-first environments with Windows and MacOS endpoints, Okta for IAM/SSO, and Google Workspace for productivity apps. Certifications (Nice to Have): Apple Certified Support Professional (ACSP) ITIL Foundation CompTIA A+ or Security+ LI-AL1 At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know. Show more Show less

About Aspora Aspora is building a Financial Services platform for immigrants around the world. We are backed by influential venture capitalists like Sequoia Capital, Hummingbird Ventures, Y Combinator, Global Founders Capital, Soma Capital, and are on a mission to simplify global banking as easily as booking an Uber. We’re first taking on the Indian diaspora - the largest and wealthiest immigrant population. 15 million Non-Resident Indians hold over $1.5T in wealth of which $500B is back in India. They remit $125B back every year and account for 25% of all real estate purchases in India. Yet, the banking experiences of these NRIs are archaic. We’re building a new age platform to service these NRIs with cross border money movement. We are a team of 40 that works with the intensity and the agility of a sports team. With innovation, hustle, and collaboration at our core, we aim to build better banking for all immigrants around the world. Discover more about our work, our ethos, and our vision on our website, Aspora About The Role As a part of our Operations Team, you'll be a key part of our payments and operations engine—ensuring every transaction is seamless, every issue is resolved quickly, and every anomaly is caught before it becomes a problem. You’ll be working at the intersection of fintech infrastructure, user experience, and analytical operations. It’s a high-accountability role with real ownership from day one. What You’ll Own Oversee day-to-day movement of funds, reconciling across internal systems and partner dashboards. Manage user issues end-to-end. Liaise with banks, payment partners, and internal teams to ensure quick resolution. Keep a constant eye on real-time dashboards. Identify and flag anomalies across transaction flows and service uptimes. Use data to detect patterns, investigate incidents, and propose improvements in operations or product workflows. Create and iterate on SOPs for recurring ops processes. Streamline issue resolution and scale support systems with automation wherever possible. What We Need 3 – 4 years in a fintech or payments role is mandatory. You’ve worked on payment rails, handled bank integrations, or dealt with transaction disputes. Experience using platforms like Freshdesk, Zendesk, or similar to manage queries and escalations. Ability to work with spreadsheets, dashboards, and queries to monitor system health and detect outliers. You’ve interacted with banks or external partners and know how to follow through on issue resolution. You don’t wait for instructions—you investigate, escalate, and solve with speed and precision. Who You Are You're curious, detail-oriented, and can spot a needle in a haystack. You enjoy working behind the scenes to keep systems running smoothly. You’re resourceful and calm under pressure, especially during live incidents. You love creating order out of chaos and are obsessed with closing loops. You’re looking for a role where your execution speed and clarity of thought can directly impact the user experience. Why Join Aspora? Be part of the engine that powers Aspora’s global money movement. Operate at the intersection of banking, payments, and user experience across geographies. Work alongside a mission-driven team obsessed with building for scale. Competitive compensation and ESOPs at an early-stage company with real revenue. Interview Process Exploratory Call (30 mins) – Chat with our recruiter to understand your journey, expectations, and fit with Aspora. Resume + Core Competency Round (60 mins) – Deep dive into your previous experience, problem-solving style, and alignment with role requirements. Problem Solving Round (60 mins) – Case-based discussion simulating real scenarios from our payment ops and ticketing flows. Bar Raiser Round (45 mins) – Conversation with our founder to assess ownership mindset, cultural fit, and long-term alignment. Show more Show less

Scope Of Responsibilities & Position Expectations This requisition is for a Customer Care Executive in Bengaluru (Bangalore), India. We are seeking a dedicated and customer-focused individual to join our support team. As a Customer Care Executive, you will be the first point of contact for customers, providing timely, empathetic, and solutions-oriented assistance via phone, email, and chat. You’ll play a critical role in maintaining customer satisfaction and supporting ongoing process improvement. Your primary goal is to help customers achieve their desired outcomes, while also identifying opportunities to improve the customer experience and increase customer loyalty. Some of the key responsibilities of a Cambium Customer Care Executive include: Respond promptly and professionally to customer inquiries across phone, email, and live chat, while minimizing repeat contact Identify and resolve common customer issues independently, using available tools and knowledge bases Handle complaints with empathy and escalate more complex cases efficiently to ensure swift resolution Maintain up-to-date knowledge of company products, services, warranties, life cycles, and internal processes Accurately document customer interactions, transactions, and outcomes according to company standards Consistently meet or exceed performance metrics, including response times, resolution rates, and next action due dates Collaborate with peers to share insights and contribute to continuous team improvement Work rotating shifts to align with various regional support needs Knowledge/ Skill Requirement Proven experience in a customer service or support role Exceptional verbal and written communication skills Demonstrated ability to work independently in a fast-paced, dynamic environment Strong analytical and problem-solving skills with a proactive mindset Collaborative team player who actively contributes to group success Self-motivated with solid time management and task prioritization abilities Comfortable with feedback and committed to continuous personal and team development Familiarity with customer service platforms such as Zendesk, Jira, Salesforce, or NetSuite is preferred Proficient in Microsoft Office Suite include advanced power apps AI experience is a plus Education And Experience B.Com/M.Com/BBA/MBA/BCA (2 – 4 Years of experience) Customer service experience preferred Working Conditions Office-based, collaborative environment with options for hybrid or rotational shifts depending on business needs Must be able to work a flexible schedule, including evenings and weekends, to accommodate regional coverage Physical Requirements Ability to remain seated and use a computer or telephone for extended periods Capable of clearly and effectively communicating both verbally and in writing Show more Show less

Role & responsibilities - As a Patient Support & Onboarding Specialist , youll be on the front lines of our patient experience. Your primary focus will be welcoming patients into our program, guiding them through setup, resolving technical issues, and helping them feel confident using the tools provided. Youll also serve as a friendly and informed point of contact for any questions about their care journey, supporting patients with empathy and clarity at every step. You will also collaborate with healthcare provider teams to ensure smooth onboarding and high satisfaction for both patients and clinical partners. Key Responsibilities 1. Patient Support & Onboarding Guide new patients through onboarding, including app setup, device pairing (e.g., blood pressure cuffs, CGMs), and initial orientation. Deliver clear and compassionate explanations of how the program works and what to expect. Serve as a go-to resource for answering patient questions and easing concerns. 2. Troubleshooting & Technical Assistance Assist patients with resolving issues related to devices and mobile app connectivity. Use available tools and step-by-step support to troubleshoot and resolve common issues. Collaborate with internal technical teams to escalate and resolve more complex issues. Contact No- 6385880811 , 7719859148

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We are looking for Marketing Automation Associate who will be responsible for performing the activities related to Brand Marketing and Communications. This individual will support projects involving tactical execution of campaigns end to end, process improvements and educating users on campaign best practices. Must have experience with supporting email marketing campaigns and using various digital marketing tools with a strong interest in data management and analytics. Your Key Responsibilities Build and execute Marketing Automation campaigns with varying complexities and sizes. Coordinate and liaise with internal and external stakeholders to ensure all relevant content, assets and target audience parameters are received for campaign execution. Work with BMC Products support team to have new contacts added to Marketo system Regular reporting to key stakeholders on the performance of marketing automation campaigns Provide project support to team members throughout the various stages of the project, including testing Ensure that system updates and new governance are communicated, understood, and followed by key stakeholders Act as a brand champion, ensuring that all external campaigns and online content support the firm’s brand and business strategy and compliant to risk and quality safeguards set by EY. Must ensure adherence to EYs data privacy policies, processes, and regulatory and legislative requirements. S kills and attributes for success Experience with marketing automation platform preferably in Adobe Marketo Engage Effective problem solving Analytics and Insight tracking of automated marketing program performance Familiarity with Agile planning and Agile project management skills Proficient communication, verbally or writer and storytelling to conceptualize solutions and comfortably present to internal Basic knowledge on Microsoft Office suite, especially Excel and Microsoft SharePoint To qualify for the role, you must have A university degree or college diploma in Digital Marketing or a related field. Min. 1 year of experience with Marketo Experience in Marketing Automation campaign configuration Ability to review processes and make suggestions for automation. Ability to translate business needs into technical solutions in MA platform. Ideally, you’ll also have Strong interest in data management and analytics Analytics and basic consulting skill Attention to detail Having Adobe Marketo Engage Expert certification is plus Technologies and Tools Adobe Marketo Engage or related marketing automation tool experience Working knowledge of HTML, CSS, and scripting Microsoft Office suite, especially Excel and Microsoft SharePoint Workflow management tools e.g.: Jira/Azure boards/Wrike/Zendesk/Workfront What We Look For Stakeholder management Effective Communications Adaptability and learning acumen Marketing automation accumen What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. (Example) Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Miko is looking for a Tech Support Executive who possesses excellent communication skills, a strong tech background, and a passion for providing outstanding customer support. As a Tech Support Executive, you will play a crucial role in ensuring our customers have a seamless experience with our Miko robots. You will be responsible for addressing customer inquiries, resolving technical issues, and going the extra mile to exceed customer expectations. Responsibilities : Provide top-notch technical support to customers through various channels, including email, chat, and phone Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and accurate solutions Collaborate with cross-functional teams to escalate and resolve complex technical problems Document customer interactions and resolutions in our support system Proactively identify and communicate recurring issues to the product and engineering teams for resolution Stay up-to-date with product knowledge and updates to provide accurate and effective support Assist in creating and updating support documentation and resources for customers Demonstrate a strong customer-centric attitude and a commitment to resolving issues promptly Requirements: A bachelor's degree in a relevant field or equivalent work experience 4-5 years of experience in technical support, preferably with IoT devices Strong technical background with the ability to quickly grasp complex technical concepts Excellent communication skills, both written and verbal Proficiency in using support ticketing systems, with knowledge of Zendesk preferred Ability to work effectively in a fast-paced startup environment Ability to work remotely with limited supervision Comfortable working night shifts as part of a rotational schedule A proactive and problem-solving mindset with a dedication to customer satisfaction Exceptional attention to detail and organizational skills If you are a tech-savvy individual with a customer-centric attitude and a passion for solving technical challenges, we encourage you to apply for the Tech Support Executive position at Miko. Location - Bengaluru,Hyderabad,Kolkata,Mumbai,Palai,Pune

Min 2 Yr Exp Into Technical Support (International Voice) Must Have - Service Desk,Active Directory,Servicenow CTC - Up to 6 LPA 24*7 US Rotational Night Shift/5 Days Working 2 Days Rotational Off Location - Bangalore contact - Divyanshi(8905115503) Perks and benefits 2 Ways Cab Allowances and Incentives

💻 Job Type: Full-Time 📍Location : Remote ⏱️ Work Timings : 9AM to 5PM EST | Monday to Friday 🖥️ Experience Required : 3+ Years of relevant experience ⌛ Hiring Timeline : Immediate 🚀 Hiring Process : Resume review - Initial screen - Interviews (2) About the company: Incommon is hiring on behalf of Unific. Unific is a SaaS company empowering merchants to turn data into growth. Position Summary: We are seeking a highly motivated and experienced Customer Support Manager to join our team. They will be responsible for ensuring our customers are supported in using our SaaS products and will oversee the customer support team. The successful candidate will have experience and passion for customer support, technical acumen and a desire to provide exceptional customer service.. Key Responsibilities: 💼 Decrease customer support response time and maintain a high NPS score 💼 Proactive and helps our support team go above and beyond on service so that we can get strong reviews 💼 Manage customer support team and make sure they are achieving their KPIs 💼 Uses analytics and data analysis tools to know if Customer Service Department is improving or not improving 💼 Maintain and improve the existing knowledge base 💼 Identify opportunities for upsell/expansion 💼 Create and run existing playbooks and process for support requests 💼 Ensure customers are achieving their desired outcomes 💼 Manage and resolve customer issues and escalations in a timely manner 💼 Work closely with the product and customer support team team to identify customer needs and provide feedback on product improvements Requirements : 💪 Bachelor's degree or equivalent, but Unific values experience over education 💪 Strong attention to detail and organizational skills 💪 Worked as a technical support agent for 2+ years and has technical skills 💪 Understands databases, APIs and how data flows move between systems. Unific is a data heavy platform and these skills are a must. 💪 Management experience on a Software as a Service customer support team for 3+ years 💪 Experience with customer support tools such as Zendesk, Freshdesk or HubSpot ServiceHub 💪 Excellent communication and interpersonal skills 💪 Strong problem-solving and critical thinking skills 💪 Ability to work independently and as part of a team Show more Show less

Primary Skills He/She/They OR, the incumbent will have 18+ years experience with a large marketing shared services or marketing service provider with a strong project track record. Intelligent Customer Operations practice within Capgemini Business Services. Leading a large team of customer interaction operations, you will deploy your team across a variety of engagements supporting new clients with their CX vision and future Contact Centre channel technology. Roles & responsiblities include: Leading large team across the globe for interaction ops voice, chat, email and data Fully responsible for meeting business SLAs Support and drive the digital transformation agenda for clients Assess existing processes and technology to identify opportunities for the implementation of new CX methodologies with client stakeholders Creation of technical and resourcing business cases aligned to client objectives Present at SLT sessions on your existing and prospective new client engagements Design, plan and develop complex business solutions that include digital platform technologies and Intelligent Automation Manage a sales pipeline across the Customer Operations and CX offering Create digitally enabled solutions for prospective clients Collaborate across Capgemini practices to create industry leading solutions that provide clients with clear business outcome commitments Develop a team of CX Consultants, enabling them to spot opportunities for new business with existing and prospective clients Build strong internal and external networks to enable future CX opportunities Consult with internal stakeholders across sector verticals to drive existing and new client engagements Continuously engage with the latest Contact Centre technology and market insights to share across internal and external networks Attend networking events and CX conferences Utilise industry knowledge and Contact Centre/CX expertise to recommend ways of enhancing customer experience outcomes Develop and deliver solutions by responding to client RFI/RFPs where Digital Transformation opportunities are present Secondary Skills Skills /Experience required Business Consulting with Professional Service organization more than 15 years Large-scale BPO transformation and/or Professional Services experience Experience of solutions for Contact Centres and digital channels Ability to create a client proposal utilising various data points available Management of CX Consultants or Process Transformation/Improvement team Experience within commercial modelling and sizing Ability to create Contact Centre/CX solutions that support client objectives Understanding of the latest Technology trends in the Contact Centre and Digital Transformation markets Clear understanding of deflection and automation techniques within the Contact Centre and CX space Development of the relevant CX solutions for implementation e.g. chat bot, conversational AI Cross-sector experience, including Financial Services, Manufacturing, Media & Entertainment, Retail and Technology based companies Experience in handling different kinds of Contact Centre process like inbound, outbound, sales & marketing campaigns, handling employee queries, customer support desk Experience in working on integrated Contact Centre environments consisting of technology for Delivery & Service Management, WFM, Learning, Reporting & Analytics and Quality Process Improvement methodologies A passion and desire to improve CX and support clients on their journey Experience improving customer journeys to improve CX outcomes Knowledge of simple automation principles; call deflection, webchat, conversational AI, chat bot Working knowledge of contact centers solutions (examples, but not limited to; Zendesk/AWS/Genesys Cloud/Nice)

Zendesk is looking for a passionate Director to lead our Employee Experience Systems Teams. The role is available from two locations: Kraków, Poland or Pune, India. What you'll be doing Develop & execute a Digital Employee Experience Assessment, Strategy, and 3 year plan Recruit, onboard and develop talented IT Professionals and third party providers. Grow and mature the team so that they can undertake and support & deliver applications end-to-end.. Create mechanisms and processes for onboarding and offboarding of business systems for your services. Conduct monthly and quarterly business partner alignment forums, in conjunction with CIO leadership to further mature our business relationships and expand the scope of service. As ambassador for IT to our staff at Zendesk you will continue to build the brand of ‘Best in class IT at scale’ while delivering incredible customer service Help Manage the smooth running of all IT systems, including many cloud-based applications and local hardware policies Develop relevant metrics, dashboards and processes to become a data driven organization. Maintain currency, expertise and competency of relevant products, policies, and methods for support delivery Maintain a sense of humor while working in a fast-paced dynamic team What you bring to the role 10+ years in IT Application Management, 6+ years in management with at least 2+ years managing managers/sr manager. Experience in application support and delivery for Digital Employee Experience applications, including Legal, Content, Collaboration, and Office Productivity tools. Ideally, you and your teams have supported platforms such as Google Workspace, Slack, Zoom, Atlassian, or comparable alternatives. Proven experience managing software vendors, including contract negotiations, monitoring vendor performance against KPIs and SLAs, and collaborating with them to introduce new features within the organization. Experience driving feature adoption, eliminating redundant features, rationalizing applications, and integrating tools within the application stack. Manage the migration of new businesses acquired through M&A onto the application stack, including the deprecation of their legacy systems. Ability to travel 10-20% Ability to work flexible hours to connect with peers and partners around the globe 10% of the time. Able lead the team to meet deliverables and drive work to completion within specified timelines. Collaborative, upbeat work ethic where you can take ownership and have fun. Preferred Qualifications Passionate about the Digital Employee Experience - constantly looking for ways to minimize friction and maximize experience. Passionate about cloud tools and curious about continuously learning how to manage those in an enterprise environment Collaborate closely with peers in the IT Global Service Desk to support routine service requests for applications within the stack. Superior leadership skills with proven ability to effectively manage and develop a diverse team of people, and facilitate effective cross-cultural business interaction Experience supporting internal customers Natural problem solver who enjoys identifying ways to make your team and customers lives better Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed time frames Thoughtful decision making skills with a knack for identifying, prioritizing, and articulating the highest impact initiatives Work with colleagues & Senior leaders to deliver ideas and solutions to many audiences including your team and C-Staff Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

Key Responsibilities: Develop and maintain automation scripts using Bash, Python, or Shell for provisioning, deployment, and monitoring tasks. Manage cloud infrastructure on AWS, Azure, or GCP, ensuring scalability, security, and performance. Implement and maintain orchestration tools like Kubernetes, Docker Swarm, or Ansible. Build and optimize CI/CD pipelines using Jenkins, GitLab CI, GitHub Actions, or equivalent. Monitor system performance and availability; troubleshoot infrastructure issues on Linux/UNIX servers. Work closely with Development and QA teams to streamline application deployment. Manage and respond to ticketing systems such as JIRA, ServiceNow, or Zendesk. Ensure system reliability, uptime, and recovery by implementing robust automation and backup strategies. Apply best practices in infrastructure security, secrets management, and access control. Qualifications & Experience: 1–3 years of hands-on experience in a DevOps role. Proficiency in scripting languages: Bash, Python, or Shell. Strong experience with Linux/UNIX system administration. Hands-on experience with at least one major cloud provider: AWS, Azure, or GCP. Proficiency in containerization and orchestration tools: Docker, Kubernetes, Helm. Experience building and maintaining CI/CD pipelines. Familiarity with configuration management tools such as Ansible, Puppet, or Chef. Exposure to ticketing platforms like JIRA or ServiceNow. Experience with infrastructure monitoring tools (e.g., Prometheus, Grafana, ELK stack, Datadog). If this sounds like you, please share your resume along with CTC details and notice period at pawan.shukla@dotpe.in to discuss further. Show more Show less

Requisition ID: 94043 Job Category: Technology Location: Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining , energy , and infrastructure , our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems. Looking to take the next step in your career? Hatch is currently seeking an experienced Services Desk Support to join our Team in Gurugram, Haryana. Responsibilities As the successful candidate, you will have: Provide technical support to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services; Respond to service requests and incidents from customers and users via telephone, email, chat, or web portal; Prioritize and manage service support requests in line with expected service levels targets; Escalate complex or unresolved problems to the appropriate level of support; Setup, oversee & teardown corporate events Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects; Must be able to deploy image and software to computers locally and remotely; Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required; Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead; Promote and adhere to departmental and organizational information security policies, standards and procedures; Perform other related duties incidental to the work described; Strive for excellence in customer service in line with the company values and expectations; Qualifications College diploma or degree with experience in desktop/technical support in a Microsoft Windows network environment. Ability to support HP laptop/desktop computers, peripherals, Ricoh, Canon, HP multi-function printers and other computer hardware. Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required; Familiarity with standard Service Desk software and a good knowledge of remote user support; Excellent understanding of Microsoft products, including MS Office 365, Teams, SharePoint, OneDrive is required; Application Support for Adobe Acrobat, Bluebeam, and other current and new applications that exist within the organization; In-depth knowledge of Windows Active Directory User and Computer Administration; MS Intune, SCCM, Microsoft Exchange and 365 Admin; Experienced in handling Events, Live Meetings, Webinars and corporate events using MS Teams, WebEx or Zoom Video or similar platforms; Exposure to IT Service Management and delivery systems, e.g. Zendesk, ServiceNow, Remedy; Jira; Strong analytical, problem solving and troubleshooting skills; Ability to function well in a team environment; work independently as needed; A+, Network +, Security + or MCP certifications are an asset Strong customer focus skills; Strong oral and writing proficiency in English is mandatory; Minimum two-year relevant experience working in a similar corporate service desk technical support role; All candidates must have legal authorization to work without employer sponsorship and ability to travel if necessary; Why join us? Work with great people to make a difference Collaborate on exciting projects to develop innovative solutions Top employer What we offer you? Flexible work environment Long term career development Think globally, work locally Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed. We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation. Show more Show less