2821 Zendesk Jobs - Page 13

About Us Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 1,00,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Who we’re looking for Zendesk’s Employee Experience Applications team shapes how 6,000+ colleagues connect, build, and ship great products. We need an outgoing, innov...

Key Responsibilities : Provide real-time technical support to international clients via chat/email (non-voice). Diagnose and resolve software, hardware, OS, browser, network, and basic IT-related issues. Escalate complex issues to L2/L3 support teams with proper documentation. Guide customers through step-by-step solutions, remote troubleshooting (if applicable), and configuration support. Maintain high levels of customer satisfaction, adhering to response and resolution SLAs. Document all interactions in the ticketing system with clarity and accuracy. Collaborate with internal tech teams to provide feedback and suggest process improvements. Stay updated on product and system changes, patche...

Join Udemy. Help define the future of learning. Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. Learn More About Us On Our Company Page. Where we work Udemy is a global company headquartered in San Francisco, wit...

🌐 We're Hiring: Digital Strategy Manager – Call Center 📍 Location: Thane 🕒 Experience: Minimum 5 Years 💼 Industry: Customer Service | Digital Transformation 📝 Employment Type: Full-Time Experience in debt collection process mandatory. Are you passionate about using digital innovation to transform customer experiences? We're looking for a Digital Strategy Manager to lead digital initiatives within our call center operations — blending tech, data, and strategy to deliver seamless, efficient, and scalable customer engagement. 🔍 What You’ll Do: Develop and drive digital strategies aligned with business goals Manage and optimize digital channels: chat, email, web, self-service Use data & analytic...

Role Overview: We are looking for a proactive Zendesk Consultant to join our Gurgaon-based team. The ideal candidate should have hands-on experience with Zendesk and the ability to understand business processes to deliver optimal CRM solutions. You may also be involved in other platforms like Vryno or Zoho, depending on project requirements. Key Responsibilities: Serve as the primary functional expert for Zendesk implementation, configuration, and day-to-day management. Understand business requirements and design Zendesk workflows, automation, and user roles accordingly. Ensure seamless ticket lifecycle management, reporting, and system optimization. Collaborate with internal teams and stake...

Role Overview: We are looking for a proactive Zendesk Functional Consultant to join our Gurgaon-based team. The ideal candidate should have hands-on experience with Zendesk and the ability to understand business processes to deliver optimal CRM solutions. You may also be involved in other platforms like Vryno or Zoho, depending on project requirements. Key Responsibilities: Serve as the primary functional expert for Zendesk implementation, configuration, and day-to-day management. Understand business requirements and design Zendesk workflows, automation, and user roles accordingly. Ensure seamless ticket lifecycle management, reporting, and system optimization. Collaborate with internal team...

Sr. Specialist – Customer Service Operations (CS OPS) Location: Gurgaon, India Function: Consumer Experience Experience : 3-6 Years Role Purpose : As a Sr. Specialist CS OPS at adidas, you will ensure a premium customer service experience across eCom and retail channels. You will manage BPO/vendor operations, drive KPI performance , and support efficiency, quality, and membership-first initiatives. What We’re Looking For Experience 3+ years in Customer Service (BPO / Contact Center Operations) Proven track record in vendor management and operational excellence Exposure to Retail, eCommerce, or Digital consumer service environments Experience managing multi-country or complex CS processes KPI...

We are seeking a motivated and customer-focused L1 Support Engineer to join our IT support team. The ideal candidate will provide first-level technical support by troubleshooting hardware, software, and network issues, assisting users with IT-related queries, and escalating complex problems to higher-level teams when necessary. Strong communication skills and a service-oriented mindset are essential for this role. Responsibilities Troubleshoot and resolve issues related to desktops, laptops, printers, and peripheral devices. Support installation, configuration, and maintenance of operating systems and standard software applications. Handle user account management tasks such as password reset...

We are seeking a motivated and customer-focused L1 Support Engineer to join our IT support team. The ideal candidate will provide first-level technical support by troubleshooting hardware, software, and network issues, assisting users with IT-related queries, and escalating complex problems to higher-level teams when necessary. Strong communication skills and a service-oriented mindset are essential for this role. Responsibilities Troubleshoot and resolve issues related to desktops, laptops, printers, and peripheral devices. Support installation, configuration, and maintenance of operating systems and standard software applications. Handle user account management tasks such as password reset...

As an AEM Production Support candidate for an e-Commerce company, your role will involve the following: **Role Overview:** You will be responsible for providing production support, troubleshooting issues effectively, and identifying root causes. Your role will also require excellent functional knowledge of eCommerce and proficiency in writing and understanding SQL queries. Additionally, hands-on experience with observability tools like Dynatrace, Catchpoint, or New Relic will be essential. **Key Responsibilities:** - Possess strong experience in production support - Effectively troubleshoot and identify root causes of issues - Demonstrate excellent functional knowledge of eCommerce - Profici...

Role: IT Help Desk Specialist Level 2 Work Location: Thane, Maharashtra Total Experience: 3+years Shift: US Shift Hours & Rotational Shift We are seeking an experienced Help Desk Specialist Level 2 to join our 24x7 NOC, SOC, and Help Desk division. The ideal candidate will be skilled in troubleshooting, configuring, and maintaining a variety of devices across Windows, Mac, and cloud environments for multiple clients and their end-users. You will provide exceptional support via remote tools, manage support tickets, and contribute to a highly dynamic, fast-paced environment . A strong proficiency in Office 365 configuration and troubleshooting is required, along with solid documentation practi...

You are sought to be an experienced Technical Support Team Lead or Technical Manager to oversee the VOIP services support team. Your responsibilities will include managing a team of engineers, addressing escalated VOIP-related issues, and ensuring top-notch service delivery to clients, particularly in the US market. Your role demands a strong technical background in VOIP technologies, exceptional leadership skills, and the ability to handle intricate technical challenges while upholding superior customer satisfaction. **Key Responsibilities:** - Lead, mentor, and manage a team of technical support engineers specialized in VOIP solutions. - Provide technical guidance and escalate complex tech...

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Carrier Services & Engineering Mission: To deliver quality end-to-end carrier services, enabling the success of our SMS and Voice Operations across the company. This means delivering numbers and associated services for Vonage Number Inventory, API, Contact Center, and other businesses, helping Vonage emerge as a leader in the $100B+ cloud communications platform market. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth. Why This Role Matters Vonage works with both carrier partners and has acquired licences to operate as a ...

Role : Escalation Manager ( support , Incident , KPI, RCA or root cause) Experience Range: 9-14 Years Location: Bangalore/Gurgaon Availability: Immediate About Role Escalation Manager&aposs primary responsibility is to manage and resolve escalated customer issues, ensuring efficient and effective resolutions. You will work with stakeholders across all levels of the organization, track progress, document and communicate updates to ensure customer satisfaction and improve processes. Key Responsibilities and Tasks: Managing the lifecycle of an escalated incident including, but not limited to, acting as the single point of contact, incident intake, impact analysis. Act as a bridge between custom...

This is an exceptional opportunity to join a privately held, fast-paced Software as a Service (SaaS) national company based in Silicon Valley. Naehas is changing the world of data-driven customer experience. We deliver personalized products, pricing, offers, disclosures, and customer communications to market faster and more efficiently while reducing risk. We&aposre working with some of the largest financial services customers in the world--including four of the top 10 banks--and we&aposre growing. Our people and culture are our top priorities. We value the contributions our employees make and work hard to ensure their voices are heard and accomplishments are recognized. Position Overview Na...

Product Specialist Who are we? We are Spyne, redefining how cars are marketed and sold with cutting-edge Generative AI . What started as a bold idea—using AI-powered visuals to help dealers sell online faster—has evolved into a full-fledged AI-first automotive retail ecosystem . Backed by $16M in Series A funding from Vertex Ventures, Accel , and other top investors, we’re scaling fast: ✔ Expanded across the US & EU markets ✔ Launched industry-first AI-powered Image & 360 solutions ✔ Achieved a 5X revenue surge in 15 months , aiming for 3-4X growth this year 🚀 Know Our Journey 2020: Launched as a visual merchandising platform. 2023: Pivoted to AI-driven automotive retail solutions. 2024: Ach...

Skyflow is a data privacy vault company built to radically simplify how companies isolate, protect, and govern their customers’ most sensitive data. With its global network of data privacy vaults, Skyflow is also a comprehensive solution for companies around the world looking to meet complex data localization requirements. Skyflow currently supports a diverse customer base that spans verticals like fintech, retail, travel, and healthtech. Skyflow is headquartered in Palo Alto, California and was founded in 2019. For more information, visit www.skyflow.com or follow on X and LinkedIn. About the role: As a Frontend Engineer, you will be responsible for being a versatile developer who works on ...

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 100,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp. 400+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more Businesses drive 25–80% of revenues using AiSensy Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors The Opportunity Work with a dynamic, fast-growing team passionate about customer success. ...

Experience : Min. Relevant Experience: -4-8 years of IT Vendor Management (Field Service Workforce) domain experience required. Company Overview Iron Service Global is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT Infrastructure and adjacent industries. Focused on enabling end-to-end last-mile global commerce, we provide highly scalable solutions to our customers in more than 100 countries around the world, serving over 900 metros and 100,000 business locations as well as most IT infrastructure manufacturer & software vendors. By leveraging our proprietary digital operating syst...

Company Overview Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances, & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services. Job Description As an Associate (MVP), you will be reporting to the Vendor Management Team Lead and supporting him in discharging his deliverables. Your KRA includes but not limited to taking the team to the next level of delivery maturity and maximize stakeholder satisfaction. Relevant Experience: 0–3 years Job Respon...

Job Description Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn whilst also giving our people the flexibility to work remotely for part of the week. Reporting Structure Direct Reporting: Senior Counsel, Investigations and Global Compliance (Mexico City). Ultimate roll up: Chief Compliance Officer (U.S.-based) Dotted-Line Reporting: Pun...

We are seeking a highly skilled and self-motivated Tier 2 Technical Support Specialist to join our remote support team. This role is focused on providing overnight support for US-based clients, ensuring timely resolution of technical issues and maintaining system health across various platforms. The ideal candidate will have prior experience supporting US companies remotely and be comfortable working independently during off-hours. Key Responsibilities · Provide Tier 2 support for Windows 10/11 workstations and servers. · Perform OS repairs, updates, and software installations. · Troubleshoot hardware and software issues across PCs and servers. · Execute server patching and maintenance tasks...

Customer Support L1 (Night Shift) Position Overview: We are seeking a highly motivated and customer-focused Customer Support L1 professional to join our team. The ideal candidate will be the first point of contact for clients, providing technical and non-technical support, troubleshooting issues, and ensuring an exceptional client experience. This role requires excellent communication skills, a strong problem-solving mindset, and a client first mindset. Shift Timing: This is a night shift position: 7:00 PM – 4:00 AM IST . Candidates must be open to working in this schedule. Responsibilities: Act as the first line of support for client queries and concerns over calls & email. Provide prompt a...

Customer Service Executive (Chat Support – US Clients) Location: Noida ( work from Office) Work Hours: 8 P.M to 5 A.M Job Type: Full-Time Experience: 1–2 years (Required) About the Role: We’re hiring an experienced and proactive Customer Service Executive to join our support team. In this role, you will be responsible for handling live chat support for our US-based clients , ensuring quick, clear, and professional communication. This is a great opportunity for someone who thrives in a fast-paced environment, has excellent written English, and is committed to delivering an outstanding customer experience. Key Responsibilities: Provide real-time chat support to customers across the US market R...

Surat, Gujarat Work Type: Full Time About: Casepoint is the trusted data discovery platform for large corporations and government agencies. Our mission is to transform data into actionable intelligence and responsive insights. Leveraging the power of AI and advanced analytics, our end-to-end eDiscovery platform empowers teams to seamlessly collect, preserve, and discover vast amounts of data from diverse sources. Vacant positions: 1 Job Description: We are seeking a detail-oriented and data-driven Data Analyst to manage executive and board-level reporting, ensure data hygiene across our CRM and ERP systems, and support our business review cycle. The ideal candidate will work across functions...