1616 Zendesk Jobs - Page 14

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Role: Quality Assurance Officer Location: Bangalore - Onsite Duration: Full-Time Timings: 9-6 AM (fixed – 2-4 months) / open to Rotational shift.) Experience: 2-4 yrs Skills to crack: data analysis tools/ contact center/ DA of Raw Data/ COPC/ ISO 9001:2015/ Call-Chat process Job Summary: We are seeking a detail-oriented and analytical Quality Analyst to join our Contact Center team. This role is pivotal in enhancing the quality of customer interactions, improving agent performance, and optimizing support processes. The ideal candidate will have a strong background in quality assurance within a contact center environment and a passion for driving continuous improvement. Qualifications: 2–4 years of experience in a contact center quality assurance or process improvement role. Previous work experience in an IT industry working with Tickets is a Plus. Strong understanding of QA methodologies, call monitoring tools, and customer service metrics. Proficiency in data analysis tools (Excel, Power BI, or similar). Excellent communication, coaching, and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Preferred Skills: Experience with CRM and contact center platforms (e.g., Zendesk, Five9). Familiarity with Six Sigma, Lean, or other process improvement methodologies. Certification in Quality Assurance or Customer Experience (e.g., COPC, ISO 9001, CCXP) is a plus. Key Responsibilities: Monitor and evaluate inbound and outbound customer interactions across multiple channels (calls, chats, emails). Analyze agent behavior and adherence to scripts, compliance standards, and customer service protocols. Identify trends, gaps, and opportunities for improvement in agent performance and customer experience. Develop and maintain quality scorecards, evaluation forms, and performance dashboards. Provide actionable feedback and coaching recommendations to supervisors & managers. Collaborate with training and operations teams to design and implement improvement initiatives. Track the effectiveness of quality improvement programs and report on KPIs. Conduct root cause analysis on recurring issues and recommend process enhancements. Support calibration sessions to ensure consistency in quality evaluations. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Are you ready for the Most Impactful Work of Your Life? Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof. Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We innovate the leading-edge of clinical research data. We do it faster, better and with an eye on the future of our industry. Job Summary: We are seeking a skilled and proactive Help Desk Tier 1 Manager to lead and manage our Tier 1 help desk team. The ideal candidate will have a strong background in IT support, customer service, and team management. As the Tier 1 Manager, you will be responsible for overseeing the daily operations of the help desk team, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction. You will also be responsible for developing and refining support processes, training staff, and collaborating with other IT teams to ensure seamless service delivery. Key Responsibilities: Team Leadership: Supervise, mentor, and develop a team of Tier 1 help desk agents. Provide ongoing coaching, performance feedback, and support to ensure team members meet or exceed service level agreements (SLAs) and key performance indicators (KPIs). Service Delivery: Ensure the timely and efficient resolution of support requests, including troubleshooting hardware, software, and network issues. Ensure that team members are adhering to best practices in customer service and technical support. Escalation Management: Act as the point of escalation for complex or high-priority issues that cannot be resolved at Tier 1. Work closely with Tier 2 and other technical teams to ensure seamless escalation and issue resolution. Process Improvement: Continuously evaluate and improve help desk workflows, processes, and systems to ensure optimal efficiency and customer satisfaction. Identify and implement strategies to improve the speed and quality of issue resolution. Training and Development: Develop and implement training programs for new help desk agents. Provide ongoing education and professional development opportunities to ensure the team stays up-to-date with evolving technologies, tools, and best practices. Performance Management: Monitor and assess the performance of Tier 1 help desk agents. Prepare regular performance reviews and set individual and team goals. Implement corrective actions when necessary to improve service delivery and team performance. Knowledge Base Management: Oversee the creation, maintenance, and optimization of the knowledge base, ensuring that documentation is accurate, up-to-date, and easily accessible for the team and end-users. Customer Experience: Foster a customer-centric culture within the team. Ensure the team provides exceptional customer service, handles inquiries professionally, and resolves issues in a timely manner. Reporting and Metrics: Analyze help desk data and trends to produce regular reports on team performance, ticket resolution times, user satisfaction, and other relevant metrics. Use this data to drive continuous improvement. Collaboration: Work with other departments, such as IT, HR, and project management, to identify recurring issues, implement solutions, and ensure alignment with company objectives. Tool and System Management: Ensure that help desk software and ticketing systems are functioning properly. Evaluate and recommend new tools or technologies to enhance the team’s efficiency and support capabilities. Required Skills and Qualifications: Experience: 3-5 years of experience in a help desk or IT support role, with at least 1-2 years of management or supervisory experience. Leadership: Proven ability to lead and motivate a team, including coaching, mentoring, and performance management. Customer Service Excellence: Strong background in customer service, with the ability to handle difficult situations and resolve conflicts effectively. Technical Knowledge: Solid understanding of IT support fundamentals, including troubleshooting hardware, software, networking, and operating systems. Problem Solving: Strong analytical skills, with the ability to diagnose and resolve technical issues efficiently. Communication Skills: Excellent verbal and written communication skills. Ability to interact with users at all technical levels and provide clear, concise explanations. Ticketing Systems: Experience with help desk ticketing systems (e.g., ServiceNow, Zendesk, Jira) and knowledge management platforms. Process Improvement: Experience in process optimization and implementing best practices to improve service delivery and efficiency. Time Management: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities. Preferred Qualifications: Certifications: ITIL certification or other relevant certifications in IT support or service management is a plus. Experience with ITSM Tools: Familiarity with IT Service Management (ITSM) frameworks and tools. Industry Knowledge: Experience in specific industries (e.g., healthcare, finance, technology) is a plus, especially with specialized software or applications. Education: Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent work experience. We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are: Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance Company Paid Subscription to Calm – The #1 app for mental fitness. Employee Referral Program – Bring the Best to Signant Health and earn a reward. Wellness Program – Participate in challenges and earn points for rewards. Proof! – Signant’s Employee Recognition Program where you can accumulate points to redeem exciting merchandise, gift cards, tickets, and more. Burn Along – Digital fitness and wellness platform Does this sound like something you’d like to explore? Then we’d love to hear from you! To apply, please submit your CV and a cover letter letting us know why you think you’d be perfect for this role. We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified. Please note that Signant does not accept unsolicited resumes from Third Party vendors.

About the Role The Managed Services Team is responsible for the maintenance of configurations implemented for Managed Fusion customers. These solutions were generally implemented by Professional Services or Partner teams and fall under the Managed Services team’s maintenance after go live. We collaborate with Support teams as first line contact for the customers, Cloud engineering team for Infrastructure maintenance, and Customer Success for ensuring proper communication with the customer for new feature requests, upgrades and general requests that require more coordination. We continuously define and update best practices with the latest ideas based on lessons learned by the team and discussions with our partner teams. About You You understand common Search technology and functionality, including basic features for managing the search experience. You have some basic knowledge of features like Synonyms, Spell Checking, Stop words, Boosting and Blocking, Relevancy, etc. You understand the concept of ingesting data into a search index (via connectors, data feeds or web crawlers), as well as possible manipulation of that data during ingestion. You understand the concept of searching for that data via queries and manipulations of the response from the search. You are able to write the Javascript code necessary to modify these manipulations. You are able to troubleshoot possible issues in the ingestion or query pipelines. Responsibilities Act as a senior technical expert, providing in-depth support and proactive maintenance for a diverse customer base with varying levels of technical expertise. Troubleshoot and resolve complex ingestion, indexing, and system performance issues related to Lucene/Solr, Lucidworks Fusion, and cloud-based infrastructure, utilizing Java stack traces, heap dumps, profiler snapshots, and performance diagnostics. Identify, reproduce, and document product issues, working closely with engineering teams to influence product improvements and drive faster resolutions. Lead incident response and root cause analysis for high-impact technical issues, ensuring timely and effective resolutions. Participate in design and implementation of automation tools and monitoring frameworks to improve efficiency and scalability in cloud-based managed services. Mentor and guide junior engineers, fostering a culture of continuous learning and knowledge sharing within the team. Provide thought leadership in troubleshooting methodologies, optimizing system performance, and enhancing overall reliability. Collaborate with global teams and customers across multiple time zones, ensuring seamless communication and issue resolution. Clearly communicate with customers through ticketing systems like Zendesk to provide expert support. Skills & QualificationsBachelor’s or Master’s degree in a relevant field (Computer Science, Engineering, etc.) or equivalent experience. 6+ years of experience in technical support, search technology, or software development, with a strong focus on search platforms. Expertise in Lucene/Solr, Lucidworks Fusion, or Elasticsearch and the ability to troubleshoot complex search-related issues is highly desirable. Proficiency in Java and scripting languages (JavaScript, Python preferred) for debugging, automation, and tool development. Experience working with cloud platforms (GCP, AWS, or Azure) and containerization technologies like Kubernetes. Ability to analyze logs, stack traces, profiler snapshots, and performance metrics to diagnose system issues effectively. Experience working with connectors, web crawlers, and API integrations. Strong knowledge of HTML, XML, JSON, REST APIs, and tools like Postman. Excellent communication skills, with experience handling enterprise-level support interactions via email and ticketing systems (Zendesk, Jira, etc.). Prior experience leading incident management, root cause analysis, and customer escalations. Exposure to related open-source technologies (Solr, Tika, Nashorn, Spark, AI, etc.) is a plus. Prior experience working in global support environments that require collaboration across multiple time zones. Experience working with international clients and understanding regional nuances in enterprise support expectations. Willingness to participate in a 24x7 on-call rotation to help support the services you develop; we take an end-to-end ownership approach to what we build!

Skill required: Tech for Operations - Product Development Management Designation: App Automation Eng Senior Manager Qualifications: Any Graduation Years of Experience: 15 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model and drive exceptional results. Overall 15+ years of delivery and software implementation experience, good exposure in Customer Operations and Sales Operations domainSignificant and varied technology implementation experience in Customer Operations landscape for large clients enabling automation, digital adoption and customer successExperience in implementing in-house assets and third-party products such as AWS Connect, Genesys Cloud, Salesforce, Zendesk etc. and working closely with product vendors would be highly desirable Possesses strong analytical and problem-solving skills, with the ability to identify and resolve complex issues to closure in a timely mannerShould be assertive and have latitude in decision-making and determination of objectives and approaches to critical assignmentsCollaborate effectively with cross-functional teams and stakeholders across different levels of the organization (both internal and external)Excellent communication, executive presentation, and highly refined interpersonal skillsDriven to make customers successful, regardless of challenges or obstacles and be result-orientedUnderstand business processes and interactions with IT systems/ERPAbility to assess risks proactively and mitigate those in a timely manner What are we looking for Overall 15+ years of delivery and software implementation experience, good exposure in Customer Operations and Sales Operations domain Significant and varied technology implementation experience in Customer Operations landscape for large clients enabling automation, digital adoption and customer success Experience in implementing in-house assets and third-party products such as AWS Connect, Genesys Cloud, Salesforce, Zendesk etc. and working closely with product vendors would be highly desirable Possesses strong analytical and problem-solving skills, with the ability to identify and resolve complex issues to closure in a timely manner Should be assertive and have latitude in decision-making and determination of objectives and approaches to critical assignments Collaborate effectively with cross-functional teams and stakeholders across different levels of the organization Excellent communication, executive presentation, and highly refined interpersonal skills Driven to make customers successful, regardless of challenges or obstacles and be result-oriented Understand business processes and interactions with IT systems/ERP Ability to assess risks proactively and mitigate in a timely manner Roles and Responsibilities: In this role you are required to deliver technological solutions to our clients by working closely with Operations delivery and transformation teams to maximize intended operational and business benefits effectivelyRequires involvement in setting strategic directions to establish near-term goals for area(s) of responsibility and should drive asset adoption activelyInteraction with senior management levels at client and/or within Accenture, involving negotiating or influencing on design aspects, product roadmap definition and in realizing outcomesManages teams effectively and motivates through personal excellenceTakes full responsibility to resolve any issues in delivery in a timely manner by liaising with necessary stakeholders successfullyManages the Product Managers/Leads for each individual technology component of the solution.Participate in regular periodic status calls with account leadership and Steering CommitteeLocation Requirements:Role is based in Bangalore, but other locations considered for exceptional candidates. This role will require daily coordination among stakeholders in India, Europe, Philippines, and North America. Qualification Any Graduation

About Us Jar is India’s leading Daily Saving app that helps people build strong saving habits—one small step at a time. Our goal is to make saving simple, rewarding, and truly life-changing . Founded in 2021 by Misbah Ashraf and Nishchay AG , Jar is a Bengaluru-based startup with one simple belief: saving a little every day in 24K Digital Gold can truly transform your future. Today, 20 million+ Indians trust Jar as their saving partner. With flexible saving options— Daily, Weekly, Monthly, and Instant Saving —we have made it easy for everyone to save in their own way and withdraw anytime. We are one of the leaders in UPI autopay transactions, crossing more than 1 million transactions per day. In 2023, we expanded our vision with Nek , our jewelry brand crafted to bring together luxury and affordability, it has since surpassed ₹100 crore in revenue. We have a big dream of bringing “ Har Ghar Sona”. Small, consistent savings are just the start. We’re here to walk alongside our users, helping Indians secure their financial future every step of the way. Backed by Tiger Global Management, Arkam Ventures, and WEH Ventures, among others, we have raised $ 50 million+ in funding. In January 2025 , we hit a huge milestone of becoming profitable . Now, we’re charging ahead, focused on sustainable growth and scaling impact. And this is just the beginning What's the role? As a Customer Support Manager at Jar, you’ll be responsible for building and managing a high-performing support team across chat, email, and voice channels. The role demands strong leadership, problem-solving, and communication skills to drive service quality and efficiency. You’ll define support processes, manage escalations, and collaborate with cross-functional teams to address user pain points. A customer-obsessed mindset, data-driven approach, and the ability to work in a fast-paced environment are essential. What will be your responsibilities? Ensure consistent and high-quality support across chat, email, and voice channels. Develop and implement support processes, SLAs, SOPs, and workflows to efficiently handle user queries. Recruit, train, mentor, and manage a team of customer support associates. Drive productivity, quality, and empathy in all customer interactions. Act as the escalation point for critical or high-priority user issues. Collaborate cross-functionally with product, engineering, compliance, and risk teams to address systemic issues impacting user trust. Analyze user queries to identify trends, product gaps, and friction points. Regularly review team performance using key KPIs such as CSAT, NPS, First Response Time (FRT), Average Handling Time (AHT), and Resolution Rate. Conduct regular one-on-ones and performance reviews to foster a culture of ownership, accountability, and responsiveness. What’s required from you? A bachelor’s degree in administration or related field. A minimum of 5+ years of experience in fintech or a similar fast-paced environment with at least 2 years in a managerial/supervisory role. Excellent interpersonal, written, and oral communication skills. Hands-on experience with CRM tools such as Freshdesk or Zendesk, and familiarity with dashboards or ticketing systems. Ability to use a desktop/Laptop computer system, Familiarity with Google Workspace and MS Office. Flexibility to work in shifts or weekends if required. Strong skills in conflict resolution, negotiation, and de-escalation. Comfortable working in a fast-paced, multi-tasking environment; should be a creative and analytical problem-solver with a passion for delivering great customer service. The ideal candidates will be comfortable in a fast-paced, multi-tasking environment and will have a customer-obsessed mindset with high emotional intelligence. They should be creative and analytical problem solvers with a passion for delivering excellent customer service. What makes us different? We’re not just building a product—we’re shaping the future of savings in India. We seek people who bring passion, energy, and fresh ideas to help us make that happen. Experience matters, but we are a potential first organisation. We move fast, learn from our mistakes, and take bold risks to solve problems that haven’t been attempted before. If you’re excited about working in an environment where people inspire and truly support each other, you’ve found the right fit. What do we stand for? The Five Values That We Live By Passion: At Jar, we strive to create an environment where people love what they do, are motivated and equipped to do their best work. Equality: We bring diverse skills, ideas, and experiences to the table, supporting and challenging each other across teams to create something bigger than ourselves. Growth: When our people grow, Jar grows. We create opportunities for learning, development, and meaningful impact. Accountability: The core of our work ethic is taking ownership of our work, showing initiative, and having the freedom to ask questions. Consistency: We believe in doing the right things consistently. Big change doesn’t happen overnight—it’s built one step at a time. Join us and let’s build something amazing together! What employee benefits do we have? Glad you asked! Among other things, we have Medical Insurance for employees and their families ESOPs allocation Pluxee meal card Swish club card for exclusive employee discounts Advance salary plans Relocation assistance L&D programmes Skills: email,product knowledge,emotional intelligence,data analysis,problem-solving,negotiation,blended process,customer service,crm tools,voice,leadership,crm tools (freshdesk, zendesk),multi-tasking,chat,team management,conflict resolution,communication

Job Description Who We're Looking For: Zendesk is seeking an innovative and motivated Senior Software Engineer to join our growing Engineering & Integration Shared Services team. This role is essential for driving productivity and efficiency across the organization by leveraging cutting-edge tools and processes to address technical business challenges. As part of this team, you will develop software solutions using best-in-class tools and platforms, integrate data across SaaS systems, and enhance the employee and customer experience with Zendesk products. Responsibilities Development & Implementation: Design, develop, document, test, and deploy standardized solutions using integration, automation, and middleware tools. Integrate Zendesk products, third-party SaaS systems, and data platforms using appropriate tools and methodologies. Testing & Quality Assurance: Develop and facilitate unit tests, conduct system integration testing, and support user acceptance testing (UAT) to validate solutions before deployment. Maintain high-quality standards throughout development. Backlog Refinement, Sprint Planning & Daily Stand-ups: Participate in backlog grooming and sprint planning to prioritize requirements, define tasks, and identify potential issues. Join daily stand-ups to share progress, discuss challenges, and collaborate with the team within a 2-week Agile Scrum sprint. AI and Innovation: Explore and implement next-generation solutions leveraging AI and machine learning to enhance productivity and efficiency across Zendesk. Collaborate with business teams to identify automation, intelligent workflows, and integration opportunities that drive innovation. Collaboration & Communication: Work closely with developers, IT application owners, solution architects, and business system analysts to deliver high-quality solutions. Communicate technical designs and status updates effectively. Retrospectives & Continuous Improvement: Contribute to sprint retrospectives to evaluate performance and identify process improvements. Qualifications Experience: 5+ years in backend or integration engineering, designing and developing scalable microservices, distributed systems, and cloud-based solutions. Programming: Advanced proficiency in Java (required); experience with Node.js or Python is a plus. API, Middleware & Architecture: Demonstrated experience designing, building, and maintaining RESTful APIs, middleware, and event-driven microservices architectures, including asynchronous communication using APIs, events, and messaging systems. Cloud: Fluency with AWS serverless technologies (Lambda, Step Functions, EventBridge, API Gateway, SNS, SQS, SAM, Serverless Framework) or equivalent experience with Azure or GCP. SaaS Integration: Expertise integrating SaaS applications (e.g., Salesforce, Zuora, NetSuite, Workday, Coupa) and ensuring seamless data flow across distributed systems. Testing & Quality: Strong background in unit, integration, and user acceptance testing; experience with code reviews and enforcing coding standards. DevOps Collaboration: Experience collaborating with DevOps teams for deployment, monitoring, and scaling. Agile: Proficient in Agile Scrum methodologies, with experience using Jira and Confluence. Documentation: Ability to document APIs, database schemas, and backend processes for maintainability. Education: BA/BS in Computer Science, IT, or related field, or equivalent industry experience; fluent in English. Preferred Skills Programming: Experience with Node.js, Python, or Bash scripting. Low-code/No-code & iPaaS: Familiarity with iPaaS and low-code platforms (e.g., Workato, Boomi, Mulesoft). CI/CD: Experience implementing and managing CI/CD pipelines (e.g., GitHub Actions, Jenkins, Travis CI). Observability & Monitoring: Familiarity with observability, logging, and monitoring tools (e.g., Datadog, Splunk, CloudWatch). Security & Compliance: Understanding of security best practices, governance, data compliance, and privacy standards. Data Management: Experience with ETL/ELT processes and cloud databases (e.g., DynamoDB, Snowflake, BigQuery, SQL). Data Orchestration: Knowledge of orchestration and data transformation tools (e.g., Apache Airflow, Astronomer, dbt, Fivetran). Change Management: Proven ability to drive adoption of new processes and technologies. AI/ML: Exposure to automation using AI, machine learning, or natural language processing. Awareness of Model Context Protocol (MCP). Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Location: Pune Experience: 4–5 Years Shift: Night Shift (US/Global Support Coverage) Job Type: Full-time About the Role: We are seeking a technically skilled and customer-focused Technical Support Engineer to join our team. This role involves monitoring systems, resolving incidents, and supporting end users and internal teams during off-hours. Key Responsibilities: Provide Tier 1/2 technical support during night shifts Investigate issues using Kibana or similar logging tools to analyze application logs and trace errors. Write and execute SQL queries to support data troubleshooting and reporting. Monitor infrastructure and applications; respond to system alerts and anomalies. Document incidents, resolutions, and standard operating procedures clearly. Work closely with global teams to escalate and track critical issues. Required Skills & Qualifications: 4–5 years of experience in technical support role. Hands-on experience with log analysis tools like Kibana, Loggly, or Splunk. Proficient in SQL for data lookup and issue analysis. Basic understanding of cloud infrastructure and services . Basic networking knowledge; should be familiar with concepts such as NAT, VPN, firewalls, and routing. Experience with scripting languages such as Python or Shell scripting is a plus. Strong communication, problem-solving, and time management skills. Comfortable working independently on night shifts . Preferred Qualifications: Exposure to Linux/Unix environments and command-line tools. Experience using ticketing systems like Jira, Zendesk, or ServiceNow. Familiarity with REST APIs and testing tools like Postman. Prior experience in 24/7 support or night shift roles. What We Offer: Competitive compensation with night shift allowance . A collaborative, globally distributed support team. Clear growth paths within Technical Support Ongoing training and skill development in tools, infrastructure, and troubleshooting.

Who Are We? Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. Type: Full-time Shift: Night shift (aligned with U.S. time zones) Holiday Coverage: required and to be aligned with our current policy on holiday allowance Shift Timing: 6:00 PM – 3:00 AM IST / 9:00 PM – 6:00 AM IST (Rotational) We’re launching a pilot live chat support program and looking for a Live Chat Support Specialist to join our growing Customer Operations Support team and to help shape the future of real-time customer engagement at Postman. As part of this new initiative, you’ll be among the first team members delivering high-quality live chat support to our global user base. This is an exciting opportunity for someone who thrives in fast-moving environments, enjoys building from the ground up, and is passionate about delivering world-class customer support. In this role, you’ll be the first point of contact for millions of users around the world, delivering fast, thoughtful, and effective support via our live chat platform, identifying root causes, and working collaboratively to improve the customer experience. What You’ll Do Manage a high-volume queue of live chat conversations and deliver fast, accurate, and friendly support. Own user issues from initial contact through resolution or successful escalation Use tools like Intercom, Zendesk, Salesforce, JIRA and other internal tools to support users within defined SLAs. Triage and route inquiries to appropriate teams across technical support, sales, renewals, and finance. Identify and handoff potential leads during chat conversations to Sales and Renewals teams. Monitor and respond to potential cancellations surfaced via live chat, proactively involving Customer Success Managers where needed. Prioritize multiple chat conversations and issues based on urgency and customer impact. Contribute to our global chat coverage model, ensuring availability during assigned shifts. Requirements 1–2 years of experience in live chat customer support or sales support, ideally for a modern SaaS or cloud-based product Solid understanding with SaaS subscription workflows, including billing cycles, upgrades, renewals, prorations, and cancellations, and experience handling related queries across cloud-based platforms Willingness to work night shifts exclusively, aligned with U.S. time zones, including flexibility for on-call and holiday coverage Hands-on experience with tools like Intercom, Zendesk and Salesforce Excellent written and verbal communication skills, with a focus on clarity, empathy, and tone in live chat interactions You’ll Be a Strong Candidate If You Have Experience with SaaS products, particularly familiarity with pricing and licensing A background in supporting or collaborating with Sales, Renewals, or Business Development teams, especially in lead triage, or pre-sales support Proficiency with live chat platforms such as Intercom or Zendesk, ideally in a high-volume, fast-paced customer-facing environment Flexibility to collaborate with global teams and the ability to join on relatively short notice What Else? In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom. Our Values At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can. Equal opportunity Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: Bengaluru What You Would Do Here: At Cloudflare, our mission is to empower our people to do their best work. We're looking for a motivated and detail-oriented People Experience Manager to join our growing team. In this entry-level management role, you'll play a crucial part in supporting our rapidly expanding organization by ensuring the seamless and efficient experience for our employees, from inquiry resolution to accurate data management, and auditing of critical People and Payroll processes within your region. You'll be instrumental in guiding and developing a team focused on delivering world-class employee inquiry support. This includes acting as an escalation point for more complex matters involving People and Payroll questions, and ensuring that all transactions meet minimum standards, keeping our people systems auditable, clean, and up-to-date. A key focus will be on providing high-quality customer support to our internal clients and stakeholders , ensuring their needs are met with efficiency and accuracy. As we scale, you'll also have exciting opportunities to contribute to the design and improvement of our existing processes , aligning our operations across multiple regions. Responsibilities: Lead HR Service Delivery: Guide and develop a team focused on providing world-class employee inquiry support, serving as an escalation point for complex People and Payroll matters. Ensure Data Integrity & Compliance: Oversee HR transactions to ensure they meet minimum standards, maintaining auditable, clean, and up-to-date people systems. Drive Operational Excellence: Partner with regional senior management and stakeholders to address their specific HR operational needs with high responsiveness and accuracy. Manage Payroll Operations: Oversee monthly payroll checks for your assigned region, ensuring accuracy and timely submission. Uphold Compliance Standards: Manage adherence to SOX Control & Compliance, ensuring all Standard Operating Procedure (SOP) requirements are meticulously followed and documented. Optimize HR Processes: Contribute to the design, tracking, and implementation of improvements for HR business processes, translating operational needs into technical requirements. Facilitate Regional Approvals: Manage the regional offer approval process, ensuring strict compliance with internal guidelines. Support System Enhancements: Contribute to the implementation of improvement projects defined by the People Services group, collaborating with Centers of Excellence (COEs) and other internal teams to test new functionality and troubleshoot technical issues within HR systems. Analyze & Report: Analyze support tickets and HR business processes to provide regional status insights and identify opportunities for continuous process enhancements. What You'll Bring: Experience: 2+ years of leadership experience in People Operations, HR Service Delivery, or Payroll, preferably within the APJC region. HR Systems Expertise: Familiarity with HR systems such as Workday and Zendesk. Experience with Core HR, Talent, and Compensation modules is a plus. Process Improvement Mindset: Proven ability to support and contribute to projects aimed at enhancing operational efficiency and service delivery. Attention to Detail & Accuracy: Highly detailed and process-oriented with a strong commitment to accuracy in all HR transactions and data management. Compliance Knowledge: Foundational knowledge of APJC countries' employment law and a clear understanding of operating within these regulatory environments. Customer Focus: A strong customer service orientation and a dedication to delivering a positive internal client and employee experience. Communication Skills: Excellent oral and written communication skills, with the ability to clearly present information and respond to cross-regional and cross-functional inquiries. Prioritization & Execution: Adept at prioritizing tasks, executing effectively, and providing clear status reports as needed. Organizational & Problem-Solving Skills: Strong organizational, problem-solving, and time management abilities. Adaptability: Highly adaptable in a global, fast-paced environment with a proven ability to oversee payroll changes and reports for the APJC region. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers-at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

📍 Job Title : Customer Support Executive 🏢 Company : Lunar Wave LLC 📍 Location : Centura Square, Waghle Estate, Thane, Maharashtra (On-site) 🕒 Type : Full-time 💰 Salary : ₹15,000 – ₹25,000/month (based on experience) 🧾 About the Role We’re hiring a Customer Support Executive to join our growing team in Thane. You’ll handle everything from customer queries and order bookings to improving how our support system works — using smart tools (including AI) to get the job done better and faster. 🎯 What You’ll Be Doing Respond to customer emails and chat queries with clarity and empathy Manage order bookings, refunds, access issues, and general troubleshooting Work closely with internal teams when issues need escalation Improve the support flow — identify friction points, suggest improvements Use AI tools and platforms (Zendesk, GPT-based support tools, etc.) to enhance response quality and speed Maintain clean records of customer interactions, tickets, and resolutions 🧠 What You’ll Need Excellent written English 1–2 years of experience in customer support preferred (freshers with strong skills welcome) Comfortable with Gmail, Google Sheets, Zendesk, and open to learning AI tools Calm, detail-oriented, and reliable — someone who sees problems through to resolution Must be okay with an on-site role (no WFH) 🎁 What You’ll Get Fixed monthly salary: ₹15,000 – ₹25,000 Monday–Saturday work schedule Experience certificate after completion Supportive team + chance to grow inside a fast-moving digital products company

Experience : 3.00 + years Salary : INR 1500000-3000000 / year (based on experience) Expected Notice Period : 15 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full Time Permanent position(Payroll and Compliance to be managed by: Remote.com) (*Note: This is a requirement for one of Uplers' client - Heymarket) What do you need for this opportunity? Must have skills required: Documentation, VWO, Project Management, Jira, PandaDoc, Salesforce In Production, Hubspot, Integration, B2B SaaS, Stripe integrations, Revenue Operations, JSON payloads Heymarket is Looking for: Job Title: Revenue Operations Manager (Remote) Location: Remote (with 4-6 hours of overlap with Pacific Timezone) Job Summary We are seeking a proactive and detail-oriented Revenue Operations Manager to oversee and optimize our revenue operations (RevOps) processes and technology stack. This role will support Marketing, Sales, Customer Success, and Support teams by maintaining seamless system functionality, driving process improvements, and owning the end-to-end execution of RevOps initiatives. The ideal candidate thrives in a fast-paced environment, has a deep understanding of lead flow and attribution, and takes full ownership of tasks, implementing projects, and the RevOps roadmap. Key Responsibilities Technology Stack Management Maintain and optimize the RevOps tech stack (e.g., HubSpot, Salesforce, Pandadoc, etc.) to ensure minimal disruption to Marketing, Sales, Customer Success, and Support teams. Update versions and packages for all RevOps tools to keep systems current and secure. Troubleshoot and resolve bugs as they arise, prioritize resolving critical issues in a timely manner. Implement changes to workflows, forms, and fields as needed. Evaluate and implement new RevOps tools. Testing & Deployment Test changes in sandbox environments, deploy updates to production, and perform post-deployment validation. Test lead flows by submitting test leads to ensure RevOps changes don’t disrupt demand generation and sales. Project Ownership Own and maintain the RevOps Roadmap Jira board, keeping it updated with current priorities based on stakeholder feedback. Actively lead weekly RevOps sprint planning sessions and contribute actionable insights. Lead larger revenue operations projects, such as implementing Pandadoc for order management. Own RevOps reporting that requires integrations (e.g., Zendesk, HubSpot, VWO, and Salesforce) Process Optimization & Documentation Develop a deep understanding of how leads flow through the system, including the roles of various tools in lead attribution (e.g., why a lead is marked as "Other" vs. another channel). Document the current RevOps tech stack, including each vendor’s purpose and function (e.g., via a spreadsheet or similar format). Proactively identify opportunities to improve revenue operations processes and implement solutions. Qualifications Proven experience in revenue operations, sales operations, or a related role, with hands-on expertise managing tools like HubSpot, Salesforce, and Pandadoc. Strong technical aptitude, including the ability to troubleshoot bugs, manage integrations, and update software packages. Exceptional attention to detail and experience with testing and deploying changes in a production environment. Deep understanding of lead flow, attribution models, and CRM systems; ability to explain complex processes clearly. Self-starter with a proactive mindset and the ability to work independently. Familiarity with Jira or similar project management tools is a plus. Excellent communication and collaboration skills to work effectively across Marketing, Sales, Success, and Support teams. Experience creating detailed documentation or spreadsheets mapping tech stack components and their functions. Passion for digging into lead flow processes and answering attribution-related questions. How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. What Is Wrike? Wrike is an enterprise-ready, cloud-based collaborative work management platform for managing cross-functional work at scale that is fully configurable and enables contextual collaboration in a secure environment. Enterprises use Wrike to offer a single digital workplace for all of their departments and teams. Role and Responsibilities Must be ready to support US working hours; 8:30pm IST to 5:30am IST Review, validate, and process customer contracts in CPQ/SFDC system. Make sure the customer is provisioned according to the signed contract and all the contractual obligations are fulfilled. Create, check and send invoices according to the rules and regulations, as well as in accordance with the customer requirements. Provide support to the Sales, Renewals, Legal, Customer Support, Customer Success and other teams. Help structuring contracts, find the best solution for the sales team making sure it complies with company guidelines and system rules. Validate or escalate exceptions and customization requests. Work in SFDC, CPQ, Netsuite, Wrike, Zendesk. Help with system limitations and/or issues. Respond to customer queries and cancellation requests. Help with customer vendor forms. Provide coverage and support to the other members of the billing team when required. Other ad-hoc duties as assigned. Qualification Requirements Bachelor’s degree in Business, Finance, Accounting or related 1+ years of relevant experience Fluent in verbal and written English Excellent computational skills, including adding, subtracting, multiplication, division, calculating percentages, understanding of proration calculation, etc Strong organizational skills and self-motivation, ability to work both independently as well as part of a team. Great attention to detail and the ability to see the bigger picture at the same time Strong problem-solving skills, ability to find a creative solution while adhering to company policies and guidelines. Be able to work independently and cross functionally with Finance, Legal, Sales, and Customer Support teams Good understanding of basic legal contract structure and revenue recognition concepts is a plus Tools you will use NetSuite/Oracle Salesforce CPQ Microsoft Suites (Word & Excel) Wrike Management tool ZenDesk ticketing system RingDNA Perks of working at Wrike 10 days of National and Festival Holidays per year 18 days of paid vacation per year 14 days of sick leave with a medical certificate per year 5 uncertified sick days per year Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000 Personal Accident Insurance: Rs 50,00,000 Term Life Insurance: Rs 50,00,000 Up to 26 weeks of paid maternity leave for the first two children 4 weeks of paid parental leave 2 days off for volunteering with nonprofit charities Broadband/Internet Reimbursement: INR 1500 per month Night shift allowance This position is available remote in Bangalore only Your recruitment buddy will be Nandini Singh, Sourcing Recruiter. Who Is Wrike And Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together. Our persona 💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.

Experience : 3.00 + years Salary : INR 1500000-3000000 / year (based on experience) Expected Notice Period : 15 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full Time Permanent position(Payroll and Compliance to be managed by: Remote.com) (*Note: This is a requirement for one of Uplers' client - Heymarket) What do you need for this opportunity? Must have skills required: Documentation, VWO, Project Management, Jira, PandaDoc, Salesforce In Production, Hubspot, Integration, B2B SaaS, Stripe integrations, Revenue Operations, JSON payloads Heymarket is Looking for: Job Title: Revenue Operations Manager (Remote) Location: Remote (with 4-6 hours of overlap with Pacific Timezone) Job Summary We are seeking a proactive and detail-oriented Revenue Operations Manager to oversee and optimize our revenue operations (RevOps) processes and technology stack. This role will support Marketing, Sales, Customer Success, and Support teams by maintaining seamless system functionality, driving process improvements, and owning the end-to-end execution of RevOps initiatives. The ideal candidate thrives in a fast-paced environment, has a deep understanding of lead flow and attribution, and takes full ownership of tasks, implementing projects, and the RevOps roadmap. Key Responsibilities Technology Stack Management Maintain and optimize the RevOps tech stack (e.g., HubSpot, Salesforce, Pandadoc, etc.) to ensure minimal disruption to Marketing, Sales, Customer Success, and Support teams. Update versions and packages for all RevOps tools to keep systems current and secure. Troubleshoot and resolve bugs as they arise, prioritize resolving critical issues in a timely manner. Implement changes to workflows, forms, and fields as needed. Evaluate and implement new RevOps tools. Testing & Deployment Test changes in sandbox environments, deploy updates to production, and perform post-deployment validation. Test lead flows by submitting test leads to ensure RevOps changes don’t disrupt demand generation and sales. Project Ownership Own and maintain the RevOps Roadmap Jira board, keeping it updated with current priorities based on stakeholder feedback. Actively lead weekly RevOps sprint planning sessions and contribute actionable insights. Lead larger revenue operations projects, such as implementing Pandadoc for order management. Own RevOps reporting that requires integrations (e.g., Zendesk, HubSpot, VWO, and Salesforce) Process Optimization & Documentation Develop a deep understanding of how leads flow through the system, including the roles of various tools in lead attribution (e.g., why a lead is marked as "Other" vs. another channel). Document the current RevOps tech stack, including each vendor’s purpose and function (e.g., via a spreadsheet or similar format). Proactively identify opportunities to improve revenue operations processes and implement solutions. Qualifications Proven experience in revenue operations, sales operations, or a related role, with hands-on expertise managing tools like HubSpot, Salesforce, and Pandadoc. Strong technical aptitude, including the ability to troubleshoot bugs, manage integrations, and update software packages. Exceptional attention to detail and experience with testing and deploying changes in a production environment. Deep understanding of lead flow, attribution models, and CRM systems; ability to explain complex processes clearly. Self-starter with a proactive mindset and the ability to work independently. Familiarity with Jira or similar project management tools is a plus. Excellent communication and collaboration skills to work effectively across Marketing, Sales, Success, and Support teams. Experience creating detailed documentation or spreadsheets mapping tech stack components and their functions. Passion for digging into lead flow processes and answering attribution-related questions. How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Experience : 3.00 + years Salary : INR 1500000-3000000 / year (based on experience) Expected Notice Period : 15 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full Time Permanent position(Payroll and Compliance to be managed by: Remote.com) (*Note: This is a requirement for one of Uplers' client - Heymarket) What do you need for this opportunity? Must have skills required: Documentation, VWO, Project Management, Jira, PandaDoc, Salesforce In Production, Hubspot, Integration, B2B SaaS, Stripe integrations, Revenue Operations, JSON payloads Heymarket is Looking for: Job Title: Revenue Operations Manager (Remote) Location: Remote (with 4-6 hours of overlap with Pacific Timezone) Job Summary We are seeking a proactive and detail-oriented Revenue Operations Manager to oversee and optimize our revenue operations (RevOps) processes and technology stack. This role will support Marketing, Sales, Customer Success, and Support teams by maintaining seamless system functionality, driving process improvements, and owning the end-to-end execution of RevOps initiatives. The ideal candidate thrives in a fast-paced environment, has a deep understanding of lead flow and attribution, and takes full ownership of tasks, implementing projects, and the RevOps roadmap. Key Responsibilities Technology Stack Management Maintain and optimize the RevOps tech stack (e.g., HubSpot, Salesforce, Pandadoc, etc.) to ensure minimal disruption to Marketing, Sales, Customer Success, and Support teams. Update versions and packages for all RevOps tools to keep systems current and secure. Troubleshoot and resolve bugs as they arise, prioritize resolving critical issues in a timely manner. Implement changes to workflows, forms, and fields as needed. Evaluate and implement new RevOps tools. Testing & Deployment Test changes in sandbox environments, deploy updates to production, and perform post-deployment validation. Test lead flows by submitting test leads to ensure RevOps changes don’t disrupt demand generation and sales. Project Ownership Own and maintain the RevOps Roadmap Jira board, keeping it updated with current priorities based on stakeholder feedback. Actively lead weekly RevOps sprint planning sessions and contribute actionable insights. Lead larger revenue operations projects, such as implementing Pandadoc for order management. Own RevOps reporting that requires integrations (e.g., Zendesk, HubSpot, VWO, and Salesforce) Process Optimization & Documentation Develop a deep understanding of how leads flow through the system, including the roles of various tools in lead attribution (e.g., why a lead is marked as "Other" vs. another channel). Document the current RevOps tech stack, including each vendor’s purpose and function (e.g., via a spreadsheet or similar format). Proactively identify opportunities to improve revenue operations processes and implement solutions. Qualifications Proven experience in revenue operations, sales operations, or a related role, with hands-on expertise managing tools like HubSpot, Salesforce, and Pandadoc. Strong technical aptitude, including the ability to troubleshoot bugs, manage integrations, and update software packages. Exceptional attention to detail and experience with testing and deploying changes in a production environment. Deep understanding of lead flow, attribution models, and CRM systems; ability to explain complex processes clearly. Self-starter with a proactive mindset and the ability to work independently. Familiarity with Jira or similar project management tools is a plus. Excellent communication and collaboration skills to work effectively across Marketing, Sales, Success, and Support teams. Experience creating detailed documentation or spreadsheets mapping tech stack components and their functions. Passion for digging into lead flow processes and answering attribution-related questions. How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Job Title: Senior Security Engineer Experience Range: 3+ years Job Location: Navi Mumbai Key Responsibilities: Provide Tier 1 and Tier 2 technical support for Trend Micro products , including but not limited to: Trend Micro Apex One and Vision One. Deep Security and Vision One Pro. Cloud App Security and Email Security for Exchange. DDI/DDAN/Tipping Point/SMS/DDEI Appliance. Monitor and respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Troubleshoot and resolve issues related to installation, configuration, malware removal, and system performance. Escalate complex issues to Tier 3 or engineering teams as necessary, providing detailed logs and documentation. Maintain accurate and detailed records of support interactions in the ticketing system (e.g., Zendesk, ServiceNow, Salesforce). Follow incident management and escalation procedures to ensure SLAs and KPIs are met. Work in rotating shifts to ensure 24/7 coverage , including weekends and holidays. Stay up to date with product updates, patches, and emerging security threats. Collaborate with internal departments (engineering, QA, product teams) to resolve issues and improve customer experience. Requirements: Experience: 3–5 years in a technical support or helpdesk role, preferably supporting antivirus or cybersecurity software. Technical Skills: Solid understanding of endpoint protection, firewalls, and malware analysis. Familiarity with Trend Micro products is highly desirable. Knowledge of Windows, macOS, and server environments. Basic understanding of networking concepts (TCP/IP, DNS, VPNs). Hands-on Trend Micro product knowledge Certifications (preferred): Trend Micro Certified Professional (TMCP) or other relevant certifications. CompTIA Security+, Network+, or equivalent. Soft Skills: Excellent communication skills (verbal and written). Strong problem-solving and critical thinking abilities. Ability to work independently in a fast-paced, high-pressure environment. Customer-focused attitude with a sense of urgency and ownership. Comfortable with 24*7 Shift Note: Designation would be finalized based on the interview evaluation

Experience : 3.00 + years Salary : INR 1500000-3000000 / year (based on experience) Expected Notice Period : 15 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full Time Permanent position(Payroll and Compliance to be managed by: Remote.com) (*Note: This is a requirement for one of Uplers' client - Heymarket) What do you need for this opportunity? Must have skills required: Documentation, VWO, Project Management, Jira, PandaDoc, Salesforce In Production, Hubspot, Integration, B2B SaaS, Stripe integrations, Revenue Operations, JSON payloads Heymarket is Looking for: Job Title: Revenue Operations Manager (Remote) Location: Remote (with 4-6 hours of overlap with Pacific Timezone) Job Summary We are seeking a proactive and detail-oriented Revenue Operations Manager to oversee and optimize our revenue operations (RevOps) processes and technology stack. This role will support Marketing, Sales, Customer Success, and Support teams by maintaining seamless system functionality, driving process improvements, and owning the end-to-end execution of RevOps initiatives. The ideal candidate thrives in a fast-paced environment, has a deep understanding of lead flow and attribution, and takes full ownership of tasks, implementing projects, and the RevOps roadmap. Key Responsibilities Technology Stack Management Maintain and optimize the RevOps tech stack (e.g., HubSpot, Salesforce, Pandadoc, etc.) to ensure minimal disruption to Marketing, Sales, Customer Success, and Support teams. Update versions and packages for all RevOps tools to keep systems current and secure. Troubleshoot and resolve bugs as they arise, prioritize resolving critical issues in a timely manner. Implement changes to workflows, forms, and fields as needed. Evaluate and implement new RevOps tools. Testing & Deployment Test changes in sandbox environments, deploy updates to production, and perform post-deployment validation. Test lead flows by submitting test leads to ensure RevOps changes don’t disrupt demand generation and sales. Project Ownership Own and maintain the RevOps Roadmap Jira board, keeping it updated with current priorities based on stakeholder feedback. Actively lead weekly RevOps sprint planning sessions and contribute actionable insights. Lead larger revenue operations projects, such as implementing Pandadoc for order management. Own RevOps reporting that requires integrations (e.g., Zendesk, HubSpot, VWO, and Salesforce) Process Optimization & Documentation Develop a deep understanding of how leads flow through the system, including the roles of various tools in lead attribution (e.g., why a lead is marked as "Other" vs. another channel). Document the current RevOps tech stack, including each vendor’s purpose and function (e.g., via a spreadsheet or similar format). Proactively identify opportunities to improve revenue operations processes and implement solutions. Qualifications Proven experience in revenue operations, sales operations, or a related role, with hands-on expertise managing tools like HubSpot, Salesforce, and Pandadoc. Strong technical aptitude, including the ability to troubleshoot bugs, manage integrations, and update software packages. Exceptional attention to detail and experience with testing and deploying changes in a production environment. Deep understanding of lead flow, attribution models, and CRM systems; ability to explain complex processes clearly. Self-starter with a proactive mindset and the ability to work independently. Familiarity with Jira or similar project management tools is a plus. Excellent communication and collaboration skills to work effectively across Marketing, Sales, Success, and Support teams. Experience creating detailed documentation or spreadsheets mapping tech stack components and their functions. Passion for digging into lead flow processes and answering attribution-related questions. How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Experience : 3.00 + years Salary : INR 1500000-3000000 / year (based on experience) Expected Notice Period : 15 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full Time Permanent position(Payroll and Compliance to be managed by: Remote.com) (*Note: This is a requirement for one of Uplers' client - Heymarket) What do you need for this opportunity? Must have skills required: Documentation, VWO, Project Management, Jira, PandaDoc, Salesforce In Production, Hubspot, Integration, B2B SaaS, Stripe integrations, Revenue Operations, JSON payloads Heymarket is Looking for: Job Title: Revenue Operations Manager (Remote) Location: Remote (with 4-6 hours of overlap with Pacific Timezone) Job Summary We are seeking a proactive and detail-oriented Revenue Operations Manager to oversee and optimize our revenue operations (RevOps) processes and technology stack. This role will support Marketing, Sales, Customer Success, and Support teams by maintaining seamless system functionality, driving process improvements, and owning the end-to-end execution of RevOps initiatives. The ideal candidate thrives in a fast-paced environment, has a deep understanding of lead flow and attribution, and takes full ownership of tasks, implementing projects, and the RevOps roadmap. Key Responsibilities Technology Stack Management Maintain and optimize the RevOps tech stack (e.g., HubSpot, Salesforce, Pandadoc, etc.) to ensure minimal disruption to Marketing, Sales, Customer Success, and Support teams. Update versions and packages for all RevOps tools to keep systems current and secure. Troubleshoot and resolve bugs as they arise, prioritize resolving critical issues in a timely manner. Implement changes to workflows, forms, and fields as needed. Evaluate and implement new RevOps tools. Testing & Deployment Test changes in sandbox environments, deploy updates to production, and perform post-deployment validation. Test lead flows by submitting test leads to ensure RevOps changes don’t disrupt demand generation and sales. Project Ownership Own and maintain the RevOps Roadmap Jira board, keeping it updated with current priorities based on stakeholder feedback. Actively lead weekly RevOps sprint planning sessions and contribute actionable insights. Lead larger revenue operations projects, such as implementing Pandadoc for order management. Own RevOps reporting that requires integrations (e.g., Zendesk, HubSpot, VWO, and Salesforce) Process Optimization & Documentation Develop a deep understanding of how leads flow through the system, including the roles of various tools in lead attribution (e.g., why a lead is marked as "Other" vs. another channel). Document the current RevOps tech stack, including each vendor’s purpose and function (e.g., via a spreadsheet or similar format). Proactively identify opportunities to improve revenue operations processes and implement solutions. Qualifications Proven experience in revenue operations, sales operations, or a related role, with hands-on expertise managing tools like HubSpot, Salesforce, and Pandadoc. Strong technical aptitude, including the ability to troubleshoot bugs, manage integrations, and update software packages. Exceptional attention to detail and experience with testing and deploying changes in a production environment. Deep understanding of lead flow, attribution models, and CRM systems; ability to explain complex processes clearly. Self-starter with a proactive mindset and the ability to work independently. Familiarity with Jira or similar project management tools is a plus. Excellent communication and collaboration skills to work effectively across Marketing, Sales, Success, and Support teams. Experience creating detailed documentation or spreadsheets mapping tech stack components and their functions. Passion for digging into lead flow processes and answering attribution-related questions. How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Job Summary: We are seeking a dynamic and experienced BPO Technology Head with hands-on expertise in Genesys and other contact center technologies. This leadership role will drive the design, implementation, and optimization of the technology ecosystem supporting multi-channel customer service operations. The ideal candidate is both strategic and technically proficient, capable of bridging the gap between business needs and technology solutions. Key Responsibilities: Develop and execute the technology strategy for BPO and customer support operations. Provide hands-on leadership in the implementation, configuration, and optimization of Genesys Cloud/Genesys Engage platforms. Oversee the architecture and integration of ACD, IVR, CTI, WFM, quality monitoring, CRM, and analytics tools. Manage omnichannel capabilities (voice, email, chat, SMS, social) and ensure high availability and performance of systems. Design and rollout of call center infrastructure in cloud environments. Ensure interoperability and seamless integration between Genesys and supporting tools like Salesforce, Navitaire etc. Oversee real-time and historical reporting tools to enable performance optimization. Knowledge of RPA, AI/ML, chatbots, voice bots, and other automation tools to improve customer experience and operational efficiency. Explore innovations in conversational AI, speech analytics, and customer journey orchestration. Lead a cross-functional team of IT engineers, developers, and tech support staff. Manage vendor relationships with Genesys and other third-party providers. Negotiate service level agreements (SLAs), monitor KPIs, and ensure compliance with contracts. Security, Compliance, and Risk Management Ensure compliance with industry standards (e.g., GDPR, HIPAA, PCI-DSS) and corporate security policies. Oversee business continuity, disaster recovery planning, and incident management for contact centre platforms. Bachelor’s or master’s degree in computer science, Information Technology, or a related field. Proven hands-on experience with Genesys platforms (preferably Genesys Cloud CX or Engage) – design, configuration, API integrations, and troubleshooting. Strong knowledge of contact center technologies: IVR, ACD, WFM, QM, CTI, CRM (e.g., Salesforce, Zendesk), telephony (SIP, VoIP), and analytics tools. Experience managing complex migrations (e.g., from on-premises to cloud) and multi-site/global operations. Exposure to cloud platforms such as AWS, Azure, and containerized environments is a plus. Technical leadership and strategic planning Deep understanding of call center architectures Project and vendor management Omnichannel customer experience Performance analytics and KPI management Excellent problem-solving and communication skills Preferred Certifications Genesys Certified Professional (GCP) – Cloud CX or Engage PMP or ITIL Certification

Role : Ecommerce Customer Support Manager Requirements Minimum 5 years of experience in a customer service leadership role, preferably in a high-volume contact center or similar environment. Demonstrated ability to manage, motivate, and develop large teams (20+ members). Strong analytical skills with experience in using data to drive decisions and improve performance. Bilingual with written and verbal fluency in English. Proficiency in customer service platforms and tools (e.g., Zendesk, Salesforce, CRM systems). Excellent communication, interpersonal, and conflict-resolution skills. Ability to thrive in a fast-paced, performance-driven environment. Experience working with SLAs, KPIs, and service quality frameworks. Bachelor's degree in Business, Communications, or related field preferred. Key Responsibilities: Supervise, coach, and support a large team of customer service representatives, to meet daily service goals, uphold service excellence, ensuring high levels of performance and morale. Monitor and analyze key performance indicators (KPIs) such as SLA compliance, CSAT, FCR, AHT, and response times , identifying trends and areas for improvement. Develop and implement strategies to meet and exceed departmental goals and service standards. Conduct regular performance evaluations, provide feedback, and design development plans to improve individual and team effectiveness. Manage daily operations, including staffing, scheduling, and resource allocation to meet service demands. Collaborate with cross-functional teams (e.g., Training, Quality, IT) to drive operational excellence and enhance customer experience. Handle escalated customer issues with professionalism and empathy, ensuring timely and effective resolution. Prepare and present regular reports to senior management on team performance, customer insights, and process improvements. Support recruitment, onboarding, and training of new team members. Champion a customer-first culture and advocate for continuous service enhancements. Oversee SLA adherence and performance metrics, including CSAT, FCR, AHT, ticket backlog, and quality assurance scores . Handle complex customer escalations and ensure swift, customer-focused resolutions. Monitor daily workflow, including ticket volume, case routing, and agent availability, to optimize productivity. Prepare and present detailed reports on team KPIs, customer trends, and improvement plans to senior leadership. Logistics & Operations Collaborate closely with logistics, warehouse, and partner teams to ensure smooth order processing, delivery, and returns management. Act as a liaison between customer service and logistics to proactively address and resolve delivery delays, inventory issues, or supply chain bottlenecks. Maintain visibility into the full order lifecycle to improve customer satisfaction and reduce service friction. Support the development and refinement of operational procedures to improve efficiency and turnaround times. Financial Awareness & Process Optimization Track and analyze team costs and resource allocation to ensure optimal financial efficiency. Monitor and contribute to cost-saving initiatives without compromising service quality. Collaborate with finance teams to align customer policies (e.g., refunds, credits, chargebacks) with company financial goals and compliance standards. Interpret financial and operational reports to identify trends, support forecasting, and assist in strategic planning. About Us The SmartKargo team is a distinct combination of rich air cargo knowledge and deep technology skills. We have decades of experience in designing software products and deploying large-scale enterprise solutions. Our many years in and near the world’s largest airlines and our deep roots in innovation hubs like Cambridge, Massachusetts, USA, help us lead the pack. SmartKargo is part of QuantumID Technologies, Inc., a software and solutions company based in Cambridge, with locations around the world. Our Technology Center is in Pune, India. Please visit us at www.smartkargo.com and www.kart2door.com for more information about us. Job Type: Full-time Pay: ₹700,000.00 - ₹1,500,000.00 per year Benefits: Cell phone reimbursement Health insurance Paid time off Provident Fund Schedule: Evening shift Monday to Friday Night shift Rotational shift US shift Supplemental Pay: Shift allowance Experience: Team management: 4 years (Required) Location: Pune, Maharashtra (Required) Work Location: In person Expected Start Date: 01/08/2025

Be part of a high-growth digital and customer experience consulting firm that has been recognized as one of the fastest growing companies in America by Inc. 5000 and honoured in the Deloitte Technology Fast 500 North America. The Altudo Product Division (Rainmakers): Altudo Rainmakers is a hyper-focused, high-growth team within Altudo which works closely with leading Martech and digital workplace B2B SaaS decacorns and unicorns, soonicorns and disruptive startups. This division serves as an APAC, Middle East and North American partner to the likes of Asana, Similarweb, GWI, Zendesk, Salesforce, and SproutSocial, amongst others, serving over 250 customers, including some of the most recognizable brand names in each region. Altudo Rainmakers is a high-performance team that has clocked 80% YoY growth and seeks to blitz its growth in the coming year. Our culture ensures we really provide fast track growth opportunities to our top performers and provide them with entrepreneurial opportunities that contribute to their holistic development at Altudo. We’re looking for a detail-oriented, cross-functional player who can navigate the organization and advocate for customers internally. You will be committed to helping customers adopt Asana as both a technological product and a holistic approach to collaboration across their organization. You will be a consultant focused on supporting our rapidly growing enterprise and strategic customer base. You will serve as an empathetic customer advocate, problem solver, partner in change, and product expert, as well as the voice of your customers cross-functionally. Core Responsibilities: Deeply understand Asana the product as well as each customer’s business, including the business issues and problems being resolved by the engagement and Asana, to serve as both a product expert and trusted advisor through the change process. Analyze the strengths and opportunities of our professional services offerings and engagements, both at a customer and broader program level, to drive continuous enhancement of our program and how we serve our amazing customers. Partner with the Sales teams to develop and drive account strategy for key accounts. Develop deep understanding of customer needs and articulate how Asana can address those pain points. Build and deliver data-driven business cases to help prospects understand the value Asana can have on their organizations. Position yourself as a trusted advisor for customers and for the Sales teams. Exceed targets and be a key player in influencing how Asana achieves its revenue goals Requirements 3+ years’ experience in customer-facing consulting role, ideally with experience on an engagement team in a consulting firm. A storyteller who is comfortable presenting a company and product to anyone in any setting. Proven ability to effectively influence senior-level decision makers. Data-driven mindset with the ability to clearly articulate business value. Exceptional cross-functional leader and collaborator. Good in build relationships, using both courage and candor in a manner that fosters credibility, trust, and opportunity with clients and colleagues. Must have a growth mindset, a high general business acumen for what drives success for our clients as well as how change impacts that success, and an aptitude for taking the initiative and problem solving in the face of ambiguity. What’s in it for you? Gain hands-on experience in SaaS consulting and digital transformation. Work in a collaborative and learning-focused environment. Opportunity to grow your career in project management and enterprise solutions. About Altudo Altudo is an award-winning customer experience consulting firm with a global presence across the US, Canada, and South America. Recognized as one of the fastest-growing companies in America by Inc. 5000 and honored in the Deloitte Technology Fast 500 North America, Altudo has cemented its position as a leader in the industry. Altudo is proud to be recognized among India’s top 50 Best Companies to Work For™ in 2022 and 2023 by the Great Place to Work® Institute. It is also certified as a great workplace for women and millennials. Over the last two decades, we have established ourselves as a leader in the customer experience space, with over fifty Fortune500 companies among our clients. We specialize in creating solutions that improve customer experience and drive revenue. Our work has earned us numerous accolades and international recognition. Our success is rooted in our people and our work culture. We provide fast-track growth opportunities to our top performers and foster entrepreneurial avenues that contribute to their holistic development at Altudo. Additionally, we have strong alliances with Sitecore (Platinum), Microsoft, BigCommerce, and Adobe. At Altudo, we are committed to maintaining a workplace that upholds the principles of diversity, equity, and inclusion. We have a strict zero-tolerance policy toward any form of discrimination or harassment based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any other characteristic protected by law. All employees are expected to foster an environment of mutual respect, and any violation of this policy may result in disciplinary action, up to and including termination of employment. Learn more about us at https://www.altudo.co/channels

Job Description Who We're Looking For: Zendesk is seeking an innovative and motivated Senior Software Engineer to join our growing Engineering & Integration Shared Services team. This role is essential for driving productivity and efficiency across the organization by leveraging cutting-edge tools and processes to address technical business challenges. As part of this team, you will develop software solutions using best-in-class tools and platforms, integrate data across SaaS systems, and enhance the employee and customer experience with Zendesk products. Responsibilities: Development & Implementation : Design, develop, document, test, and deploy standardized solutions using integration, automation, and middleware tools. Integrate Zendesk products, third-party SaaS systems, and data platforms using appropriate tools and methodologies. Testing & Quality Assurance: Develop and facilitate unit tests, conduct system integration testing, and support user acceptance testing (UAT) to validate solutions before deployment. Maintain high-quality standards throughout development. Backlog Refinement, Sprint Planning & Daily Stand-ups: Participate in backlog grooming and sprint planning to prioritize requirements, define tasks, and identify potential issues. Join daily stand-ups to share progress, discuss challenges, and collaborate with the team within a 2-week Agile Scrum sprint. AI and Innovation: Explore and implement next-generation solutions leveraging AI and machine learning to enhance productivity and efficiency across Zendesk. Collaborate with business teams to identify automation, intelligent workflows, and integration opportunities that drive innovation. Collaboration & Communication: Work closely with developers, IT application owners, solution architects, and business system analysts to deliver high-quality solutions. Communicate technical designs and status updates effectively. Retrospectives & Continuous Improvement: Contribute to sprint retrospectives to evaluate performance and identify process improvements. Qualifications: Experience : 5+ years in backend or integration engineering, designing and developing scalable microservices, distributed systems, and cloud-based solutions. Programming : Advanced proficiency in Java (required); experience with Node.js or Python is a plus. API, Middleware & Architecture: Demonstrated experience designing, building, and maintaining RESTful APIs, middleware, and event-driven microservices architectures, including asynchronous communication using APIs, events, and messaging systems. Cloud : Fluency with AWS serverless technologies (Lambda, Step Functions, EventBridge, API Gateway, SNS, SQS, SAM, Serverless Framework) or equivalent experience with Azure or GCP. SaaS Integration: Expertise integrating SaaS applications (e.g., Salesforce, Zuora, NetSuite, Workday, Coupa) and ensuring seamless data flow across distributed systems. Testing & Quality: Strong background in unit, integration, and user acceptance testing; experience with code reviews and enforcing coding standards. DevOps Collaboration: Experience collaborating with DevOps teams for deployment, monitoring, and scaling. Agile: Proficient in Agile Scrum methodologies, with experience using Jira and Confluence. Documentation : Ability to document APIs, database schemas, and backend processes for maintainability. Education : BA/BS in Computer Science, IT, or related field, or equivalent industry experience; fluent in English. Preferred Skills Programming : Experience with Node.js, Python, or Bash scripting. Low-code/No-code & iPaaS: Familiarity with iPaaS and low-code platforms (e.g., Workato, Boomi, Mulesoft). CI/CD: Experience implementing and managing CI/CD pipelines (e.g., GitHub Actions, Jenkins, Travis CI). Observability & Monitoring: Familiarity with observability, logging, and monitoring tools (e.g., Datadog, Splunk, CloudWatch). Security & Compliance: Understanding of security best practices, governance, data compliance, and privacy standards. Data Management: Experience with ETL/ELT processes and cloud databases (e.g., DynamoDB, Snowflake, BigQuery, SQL). Data Orchestration: Knowledge of orchestration and data transformation tools (e.g., Apache Airflow, Astronomer, dbt, Fivetran). Change Management: Proven ability to drive adoption of new processes and technologies. AI/ML: Exposure to automation using AI, machine learning, or natural language processing. Awareness of Model Context Protocol (MCP). #LI-MN4 Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

About the Role: Sheva Technology Services is looking for an energetic and detail-oriented Customer Service Representative (Blended Process) with a strong focus on chat support to join our growing team. This role involves providing timely and empathetic assistance to customers primarily through live chat, while also handling inbound and outbound calls. You will be the first point of contact for our customers—resolving their concerns, providing accurate product/service information, and ensuring a seamless support experience. Key Responsibilities: Handle a high volume of live chats efficiently, maintaining a fast response time and accuracy Manage inbound and outbound calls as needed, ensuring a smooth handoff between chat and voice interactions Provide prompt, clear, and accurate responses to customer inquiries Demonstrate high typing speed with precision to manage multiple chats simultaneously Investigate and resolve customer issues using internal tools and resources Document customer interactions and transactions thoroughly and in real-time Escalate complex issues to the appropriate departments with proper context Recognize and report patterns in customer queries to help improve processes Collaborate with peers and supervisors to continuously enhance the customer experience Participate in training and team meetings as part of continuous learning and process alignment Qualifications & Skills: Bachelor’s degree or equivalent required Minimum 6 months of customer service experience, preferably in a blended or chat-focused environment Exceptional written and verbal English communication skills Proven typing speed of 60+ WPM with high accuracy Strong multitasking ability, especially in managing concurrent chat conversations Comfortable using customer support tools such as Intercom, Zendesk, Freshdesk, etc. Knowledge of basic troubleshooting, CRM systems, and MS Office Suite Ability to remain calm and empathetic under pressure, especially during high-volume periods A proactive problem-solver with a customer-first mindset Preferred Attributes: Familiarity with ticketing systems and workflow automation tools Prior experience with FinTech or international customer bases Why Join Us? At Sheva Technology Services, we focus on creating positive, solution-driven experiences for our clients. Join our team if you're passionate about delivering great customer service and want to be part of a fast-paced, tech-driven environment.

About Us At CES, we’ve been helping companies build impactful software solutions for over 26 years. From startups to Fortune 500s, we partner across industries to deliver meaningful technology products. We are now looking for a Proxy Product Owner to join our team and help drive product success from ideation to release. Role Overview As a Proxy Product Owner, you’ll act as the bridge between product management and engineering. You will work closely with Agile teams to define, refine, and prioritize product requirements. You will ensure that features align with user needs and business goals, all while keeping the product vision intact. Key Responsibilities Own and manage the product backlog, ensuring clarity and priority Collaborate with remote Agile teams (Scrum and Kanban) on estimation, grooming, and sprint planning Participate in daily stand-ups, sprint reviews, retrospectives, and planning meetings Support client validation of features and ensure alignment with end-user needs Document functional requirements, release notes, and key project updates Train internal stakeholders on new product features and enhancements Maintain alignment with the broader product vision and roadmap Qualifications Minimum 6 years of experience in a product owner or related role Bachelor’s degree in a relevant field Strong analytical and problem-solving skills Excellent communication skills with both technical and non-technical stakeholders Proven ability to work independently in fast-paced, distributed environments Familiarity with software and systems development life cycles Experience with tools like Zendesk or ServiceNow is a plus Bonus: Exposure to the HCM (Human Capital Management) domain

About the role The Systems Engineering Manager helps to define and influence the technical roadmap for Systems Engineering. Works with the Programme team to deliver the roadmap. Ensures that technologies are available and maintained. Discovers and implements new technologies to improve functionality; availability; cost efficiency; and stability for Tesco. Leads a team of System Engineers; manages KPIs and SLAs; and helps maintain the budget related to Systems Engineering; collaborating with vendors to ensure service and project delivery. You will be responsible for The Systems Engineering Manager helps to define and influence the technical roadmap for Systems Engineering. Works with the Programme team to deliver the roadmap. Ensures that technologies are available and maintained. Discovers and implements new technologies to improve functionality; availability; cost efficiency; and stability for Tesco. Leads a team of System Engineers; manages KPIs and SLAs; and helps maintain the budget related to Systems Engineering; collaborating with vendors to ensure service and project delivery. Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: Evaluate and recommend appropriate products/solutions to treat business needs Contribute and influence Roadmap in their own technology area Ensure security is by design for new and review and enhance for existing solutions Ensure designs and implementations are documented; have appropriate capacity built in and are highly resilient to ensure smooth transition to operations Understand and adopt appropriately different ways of working for effective and efficient delivery. Awareness or knowledge of emerging technologies within your specialism and keep abreast of Wider application solution developments. Leverage existing tool sets and drive adoption of new tools and techniques; to get the best value. Manage resources within the team to ensure the successful delivery of projects whilst maintaining service. Manage the team to identify and resolve issues quickly; address escalations and manage communications to stakeholders. Ensure the team understand and follow IT Service Management processes; Change; Incident; Problem and Risk. Ensure that SLAS and KPI'S are kept above thresholds. You will need Working knowledge of Oracle Financials Oracle 11i; R12; Fusion – technical or Functional (Option) – any implementation/Support Experience. Awareness of Oracle Tools – Forms ; Reports; SQL Developer; PLSQL coding; Service management tools(Servicedesk/ICCM/Zendesk/Jira/etc) Agile, Change management experience, High level architecture Aware of the Network architecture Oracle Financials Architecture including DB at least at high level. Patching/Support maintenance/planned outages/emergency outages -planning and communication Stakeholder management. Service reviews and presentations. DB’s – Oracle ; MySQL; Postgre /etc Different phases of SDLC and how do they function. Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company's policy. Making Retirement Tension-Free - In addition to Statutory retirement benefits, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues Tesco Technology Today, our Technology team consists of over 5,000 experts spread across the UK, Poland, Hungary, the Czech Republic, and India. In India, our Technology division includes teams dedicated to Engineering, Product, Programme, Service Desk and Operations, Systems Engineering, Security & Capability, Data Science, and other roles. At Tesco, our retail platform comprises a wide array of capabilities, value propositions, and products, essential for crafting exceptional retail experiences for our customers and colleagues across all channels and markets. This platform encompasses all aspects of our operations – from identifying and authenticating customers, managing products, pricing, promoting, enabling customers to discover products, facilitating payment, and ensuring delivery. By developing a comprehensive Retail Platform, we ensure that as customer touchpoints and devices evolve, we can consistently deliver seamless experiences. This adaptability allows us to respond flexibly without the need to overhaul our technology, thanks to the creation of capabilities we have built.

Roles And Responsibilities Lead, mentor, and grow the product support team to deliver outstanding support experiences. Act as an escalation point for complex customer issues and product queries. Debug customer issues using tools like SQL, JavaScript, Postman, and browser developer tools. Build processes to log, track, and prioritize bugs and feature requests. Collaborate closely with the product and engineering teams to improve product reliability and usability. Review customer screen recordings and usage patterns to identify UI/UX improvements. Set up and maintain reporting on key support metrics (e.g., ticket volume, resolution time, CSAT). Develop SOPs and knowledge bases for internal support teams and end users. Drive process improvements to reduce ticket volume and improve self-service adoption. Work directly with founders, developers, and marketers using BiteSpeed, helping them achieve their business goals. Create feedback loops from support to product and marketing teams for continuous improvements. Ensure a personalized, prompt, and delightful experience across all customer : 36 years of experience in product support, customer support, or technical account management. Strong experience with: SQL (basic queries and data investigation) JavaScript (troubleshooting and browser debugging) Postman (API testing and validations) Proven leadership experience or team management exposure. Prior experience at a fast-paced SaaS or startup environment preferred. Excellent communication skills and a problem-solving mindset. Deep empathy for customers and strong attention to Qualifications : Experience in e-commerce platforms (especially Shopify). Familiarity with support tools like Intercom, Zendesk, or Freshdesk. Basic understanding of UI/UX and customer journey mapping. Ability to work in a global, remote-first team (ref:hirist.tech)