2813 Zendesk Jobs - Page 14

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let's see what it takes 💛 What you will do: Provide exceptional customer support via chats and emails Build positive and long-lasting relationships with customers Meet team KPIs Always be up-to-date with cutting-edge technology Securely work with customers' sensitive information Apply the...

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let's see what it takes 💛 What you will do: Provide exceptional customer support via chats and emails Build positive and long-lasting relationships with customers Meet team KPIs Always be up-to-date with cutting-edge technology Securely work with customers' sensitive information Apply the...

Key Responsibilities: Provide outstanding customer support to US and UK clients via phone, email, live chat, and other digital platforms. Handle inquiries related to product information, order status, returns, refunds, technical issues, and account management. Resolve customer complaints and issues with professionalism and efficiency, ensuring a high level of satisfaction. Collaborate with internal teams (Sales, Logistics, Product, Technical Support) to ensure customer issues are resolved accurately and timely. Maintain knowledge of company products, services, promotions, and policies. Use CRM tools (e.g., Salesforce, Zendesk, Freshdesk) to document interactions and manage tickets. Ensure se...

Key Responsibilities: Provide outstanding customer support to US and UK clients via phone, email, live chat, and other digital platforms. Handle inquiries related to product information, order status, returns, refunds, technical issues, and account management. Resolve customer complaints and issues with professionalism and efficiency, ensuring a high level of satisfaction. Collaborate with internal teams (Sales, Logistics, Product, Technical Support) to ensure customer issues are resolved accurately and timely. Maintain knowledge of company products, services, promotions, and policies. Use CRM tools (e.g., Salesforce, Zendesk, Freshdesk) to document interactions and manage tickets. Ensure se...

Key Responsibilities: Provide outstanding customer support to US and UK clients via phone, email, live chat, and other digital platforms. Handle inquiries related to product information, order status, returns, refunds, technical issues, and account management. Resolve customer complaints and issues with professionalism and efficiency, ensuring a high level of satisfaction. Collaborate with internal teams (Sales, Logistics, Product, Technical Support) to ensure customer issues are resolved accurately and timely. Maintain knowledge of company products, services, promotions, and policies. Use CRM tools (e.g., Salesforce, Zendesk, Freshdesk) to document interactions and manage tickets. Ensure se...

Key Responsibilities: Provide outstanding customer support to US and UK clients via phone, email, live chat, and other digital platforms. Handle inquiries related to product information, order status, returns, refunds, technical issues, and account management. Resolve customer complaints and issues with professionalism and efficiency, ensuring a high level of satisfaction. Collaborate with internal teams (Sales, Logistics, Product, Technical Support) to ensure customer issues are resolved accurately and timely. Maintain knowledge of company products, services, promotions, and policies. Use CRM tools (e.g., Salesforce, Zendesk, Freshdesk) to document interactions and manage tickets. Ensure se...

Key Responsibilities: Provide outstanding customer support to US and UK clients via phone, email, live chat, and other digital platforms. Handle inquiries related to product information, order status, returns, refunds, technical issues, and account management. Resolve customer complaints and issues with professionalism and efficiency, ensuring a high level of satisfaction. Collaborate with internal teams (Sales, Logistics, Product, Technical Support) to ensure customer issues are resolved accurately and timely. Maintain knowledge of company products, services, promotions, and policies. Use CRM tools (e.g., Salesforce, Zendesk, Freshdesk) to document interactions and manage tickets. Ensure se...

Surat, Gujarat Work Type: Full Time About: Casepoint is the trusted data discovery platform for large corporations and government agencies. Our mission is to transform data into actionable intelligence and responsive insights. Leveraging the power of AI and advanced analytics, our end-to-end eDiscovery platform empowers teams to seamlessly collect, preserve, and discover vast amounts of data from diverse sources. Vacant positions: 1 Job Description: We are seeking a detail-oriented and data-driven Data Analyst to manage executive and board-level reporting, ensure data hygiene across our CRM and ERP systems, and support our business review cycle. The ideal candidate will work across functions...

Job Description Job description As a Technical Architect, your primary responsibility will be to develop customized technical solutions that align with the unique business requirements and objectives of our customers. Responsibilities: Develop a comprehensive understanding of customers' functional and technical requirements, ensuring alignment with their business objectives through the effective use of Zendesk functionalities. Owning the end-to-end technical delivery of specific customer implementation projects. Delivering comprehensive, complex implementations of contact centers with Zendesk for Contact Center. Configuring services and deploying resources in customer AWS accounts, using Ama...

Job Description As a Senior Services Consultant , your primary responsibility will be to lead the end-to-end technical delivery for our customers. You'll take ownership of the implementation process, from initial requirements gathering to successful go-live, ensuring solutions are technically sound and aligned with customer business goals. Responsibilities Technical Expertise & Problem-Solving: Serve as a subject matter expert on Zendesk for Contact Center. Provide expert recommendations, identify workarounds, and confidently handle high-profile customers. Solution Design & Documentation: Lead design and configuration workshops with customers, producing detailed Technical Design Documents (T...

About us WeWork India is one of India's leading flexible workspace operators - Great Place To Work certified (Nov 2024 - Nov 2025), aimed at creating flexible workspace solutions for companies of all sizes. Since its inception in India in 2016, WeWork India has expanded across 68 operational centres in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. WeWork India meets distinct workspace needs, for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions. At WeWork India, we're driven by collaboration, creativity, and a shared vision to redefine the future of work. If you...

You are an experienced Technical Support Team Lead or Technical Manager responsible for managing the VOIP services support team. Your primary role is to oversee a team of engineers, provide escalated support for VOIP-related issues, and ensure high-quality service delivery to clients, particularly in the US market. Your responsibilities include leading and mentoring the technical support engineers, providing technical guidance, managing the ticketing system, tracking ongoing issues, and collaborating with engineering teams to improve product offerings based on customer experiences. To qualify for this role, you must have a minimum of 5+ years of experience in technical support, with at least...

At Capgemini Engineering, the global leader in engineering services, a team of engineers, scientists, and architects collaborates to empower the most innovative companies worldwide. Our digital and software technology experts, from autonomous cars to life-saving robots, provide distinctive R&D and engineering services across diverse industries. Embrace a career filled with opportunities where you can create an impact, encountering a unique experience every day. As a Grade Specific professional, your key responsibilities and tasks will involve managing the lifecycle of escalated incidents. This includes serving as the primary point of contact, conducting incident intake, and performing impact...

Customer Support Representative (Primary title: Customer Support Representative) — On-site, India About The Opportunity A fast-growing player in the Cloud Contact Center & Customer Experience Services sector, we deliver high-quality voice and digital support to enterprise and SMB customers. This on-site role in India focuses on delivering exceptional customer experience across inbound channels, maintaining SLAs, and driving first-contact resolution for product and service inquiries. Role & Responsibilities Handle inbound customer interactions (voice and chat) professionally—identify needs, troubleshoot issues, and provide clear resolutions within SLA. Log and update customer records in the C...

Company Description BolsterBiz is a leading provider of offshoring and outsourcing services based in New Delhi. We specialize in driving business growth, optimizing operational efficiency, and ensuring long-term success. With over 2,000 completed projects and more than 100 clients in the USA, we offer cost-effective solutions with access to expert professionals to deliver high-quality services. Position Summary The Customer Support Agent is responsible for delivering exceptional service across multiple sales and social channels, including Shopify, TikTok Shop, Amazon, Walmart, Target, and various social media platforms. This role focuses on timely resolution of customer inquiries, accurate o...

The Opportunity: We are looking for a customer support associate who is as obsessive about serving user queries and needs as we are. This is not an ancillary support requirement but rather a role that addresses the very core Customer is King value which is at the heart of our venture. We do not expect the candidate to blurt out templatized Q&A call center responses but take time to understand our product/processes and thereafter allay any user concerns. So, if you are a self-starter with great interpersonal skills and a high EQ, fluent in oral and written English communication with an exceptional ability to empathize, then youre the one were looking for. Responsibilities: Address inbound cus...

Kreditstack Financial Services Pvt. Ltd. Read About Us: https://www.globenewswire.com/en/news-release/2023/04/25/2653660/0/en/Financial-Times-NamesBiz2Credit-and-Biz2X-to-its-Americas-Fastest-Growing-Companies-of-2023-List.html https://inc42.com/buzz/biz2credit-announces-esops-worth-12-25-mn-for-500-indian-employees/ We are hiring- Technical Customer Associate Location: Sector-136, Noida Experience: 34 years | Education: Bachelors/Masters in CS/IT (or related field) Are you passionate about solving technical problems and creating a great customer experience? Join us as a Technical Customer Associate and work with global clients (US/UK) to deliver world-class support. What Youll Do Troublesh...

Role : Escalation Manager ( support , Incident , KPI, RCA or root cause) Experience Range: 9-14 Years Location: Bangalore/Gurgaon Availability: Immediate About Role Escalation Manager's primary responsibility is to manage and resolve escalated customer issues, ensuring efficient and effective resolutions. You will work with stakeholders across all levels of the organization, track progress, document and communicate updates to ensure customer satisfaction and improve processes. Key Responsibilities and Tasks: Managing the lifecycle of an escalated incident including, but not limited to, acting as the single point of contact, incident intake, impact analysis. Act as a bridge between customers,...

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’...

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let's see what it takes 💛 What you will do: Provide exceptional customer support via chats and emails Build positive and long-lasting relationships with customers Meet team KPIs Always be up-to-date with cutting-edge technology Securely work with customers' sensitive information Apply the...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

Key Responsibilities: • Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues.• Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting.• Assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies.• Analyse traffic logs, system health alerts, and security events using diagnostic tools.• Guide users on best practices for perimeter defence, intrusion prevention, and remote access.• Work with customers to resolve device performance, failover, and HA setup issues.• Contribute internal knowledge base articles and suggest im...

We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. Key Responsibilities Provide real-time support to customers via live chat, email, SMS, and phone Recommend products, assist in purchase decisions, and identify upsel...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...