2821 Zendesk Jobs - Page 17

About The Role HashiCorp is looking for a high-caliber customer facing engineering professional to join its Support Engineering team in Noida, India. This is an exciting opportunity to join a small team and have a direct impact on HashiCorp’s fast growing business. This highly visible position will be an integral part of both the support engineering and Terraform Open Source/Enterprise teams. You are a fit if you thrive in a fast-paced culture that values essential communication, collaboration, and results. You are a self-motivated, detail-oriented individual with an eye for automation, process improvement, and problem solving. Reporting to the Manager, Support Engineering, the Support Engin...

ABOUT THE ROLE WadzPay is seeking a highly experienced and results-driven Manager – Payment Card Operations & Customer Service to lead our team in India. You'll be responsible for overseeing the entire lifecycle of our prepaid cards, from issuance to customer support and fraud prevention. This is a critical leadership position focused on ensuring operational efficiency, compliance, and, most importantly, achieving outstanding customer satisfaction. You will be a key player in optimizing processes, managing a large volume of service requests, and acting as the customer's advocate within the company. KEY RESPONSIBILITIES Operations Management: Direct day-to-day operations and manage the full l...

Customer Support Representative (Primary title: Customer Support Representative) — On-site, India About The Opportunity A fast-growing player in the Cloud Contact Center & Customer Experience Services sector, we deliver high-quality voice and digital support to enterprise and SMB customers. This on-site role in India focuses on delivering exceptional customer experience across inbound channels, maintaining SLAs, and driving first-contact resolution for product and service inquiries. Role & Responsibilities Handle inbound customer interactions (voice and chat) professionally—identify needs, troubleshoot issues, and provide clear resolutions within SLA. Log and update customer records in the C...

Key Responsibilities: • Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues.• Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting.• Assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies.• Analyse traffic logs, system health alerts, and security events using diagnostic tools.• Guide users on best practices for perimeter defence, intrusion prevention, and remote access.• Work with customers to resolve device performance, failover, and HA setup issues.• Contribute internal knowledge base articles and suggest im...

Nextel.io is an early-stage SaaS platform that is defining how companies communicate with their customers. Through our customer engagement software, built on top of WhatsApp’s Business API, Facebook and Instagram APIs businesses can easily engage with their customers in-real time - at scale! Nextel.io is looking for a motivated, intelligent and driven professional to join our team as an Account Executives. The Account Executives play a critical role in the company’s success by developing the top of the sales funnel. As an early member of our team, you’ll have a unique chance to tackle a green field opportunity and shape the future direction of the team. You will gain experience interacting w...

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Technical Service Management Airlines Domain Vikhroli, Mumbai Role purpose In Service Management you will be responsible for managing a team of L2 analysts & specialists that triage & resolve the incidents raised by the customers w...

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’...

🌐 We're Hiring: Digital Strategy Manager – Call Center 📍 Location: Thane 🕒 Experience: Minimum 5 Years 💼 Industry: Customer Service | Digital Transformation 📝 Employment Type: Full-Time Experience in debt collection process mandatory. Are you passionate about using digital innovation to transform customer experiences? We're looking for a Digital Strategy Manager to lead digital initiatives within our call center operations — blending tech, data, and strategy to deliver seamless, efficient, and scalable customer engagement. 🔍 What You’ll Do: Develop and drive digital strategies aligned with business goals Manage and optimize digital channels: chat, email, web, self-service Use data & analytic...

Job Title: Senior Customer Support Engineer Experience Required: 10–15 Years Role Overview We are seeking an experienced, solutions-driven professional to join our team as a Senior Customer Support Engineer. In this hybrid role, you will combine deep technical expertise with project leadership capabilities to support mission-critical client environments and drive successful implementation of our solutions. As a seasoned expert with 10–15 years of experience, you will act as the primary technical interface between our organization and clients —resolving escalated issues, managing complex deployments, and ensuring operational excellence. You’ll be expected to bring strategic thinking, mentor j...

As a Junior Technical Support professional with a focus on international voice experience, you will be responsible for providing technical troubleshooting and exceptional customer service. This Contract-To-Hire position is based in Hyderabad and requires 1 to 3 years of relevant work experience. The role involves working nightshifts and handling various technical tasks efficiently. Your main qualifications and skills will include proficiency in technical troubleshooting to diagnose and resolve technical issues effectively. You will also need to have demonstrated experience in international voice processes, ensuring clear communication with international clients. Additionally, you must be cap...

We are Hiring for Observability Engineer (Dashboarding & Analytics Developer) , Splunk and technical KPIs (Application or API metrics) logs. WORK LOCATION : Bangalore/Hyderabad/Chennai Budget: 25 LPA (MAX) Notice period : Immediate to 20 Days MUST BE INCLUDED WITH SUBMITTAL : Full Legal Name Phone Email Current Location Rate Work Authorization Willing to relocate Which tool candidate used to create dashboards/ visualizations JOB DESCRIPTION : Which tool candidate used to create dashboards/ visualizations Observability Engineer (Dashboarding & Analytics Developer) The JedAI team is at the forefront of developing cutting-edge generative AI platforms that connect to Large Language Models (LLMs)...

This position is posted by Jobgether on behalf of Simpplr. We are currently looking for an Implementation Engineer in India. As an Implementation Engineer, you will play a critical role in delivering seamless post-implementation experiences for enterprise customers. You will work closely with clients to troubleshoot technical issues, configure integrations, and ensure the successful deployment of software solutions. This role involves hands-on engagement with APIs, cloud platforms, and SaaS systems, while collaborating with internal engineering and product teams. You will serve as a trusted technical advisor, translating complex technical concepts into actionable guidance for customers. The ...

About DIPL Deutsche India Pvt. Ltd. , Mumbai, a wholly owned subsidiary of Deutsche Bank, acts as a talent pool for the bank's Corporate and Investment Banking team worldwide. This team significantly contributes to Deutsche Bank's revenues and profits. As one of the leading Corporate & Investment banks globally, Deutsche Bank plays a crucial role in the global financial sector. Objective of the position The role involves onboarding Corporate Bank clients by: Implementing APIs / SaaS product end-to-end. Coordinate Client Integration / Technical client onboarding. Validating financial message formats for customers, Resolving issues by initiating internal queries within Deutsche Bank and provid...

About the Job Were looking for a Senior Technical Associate for ensuring quality service is provided with every interaction. This role involves learning and maintaining the knowledge of our partners brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training and career pathing plans. As Senior Technical Associate, You Will Identify product issues and improvement opportunities Analyze data to understand emerging trends to either suggest improvements (or) escalate this to the product team Coordinate end to end incidents by identifying and reporting to appropriate teams to reduce the impac...

📢 Hiring Alert: Zendesk Administrator| Pro-Vigil Inc 📍 Location: Hyderabad 🕒 Shift: 12:00 PM to 9:00 PM 🗓️ Days: 5 Day's Work From Office 🕑 Notice Period: Immediate to 30 Days Experience Level: 3 + Years The Zendesk Administrator is responsible for the administrative management of Zendesk, including day-to-day configuration, support, and maintenance of our Zendesk instance. Additionally, you will focus on continuously improving the platform to support our growth. You will collaborate closely with Customer Success, Operations, and other key stakeholders to enhance efficiency and scalability. As part of the Revenue Operations team, you will have the opportunity to interact with highly skilled ...

Job Opportunity: Service Desk Technician Location: Bangalore, Karnataka, India Employment Type: Full-Time Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specialising in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: We are seeking a proactive and customer-focused Technical Service Desk Technician to serve as the first point of contact for our employees' IT inquiries. You...

Who We Are Is What We Do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives cont...

The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels. Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively...

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform...

Language Mandatory : Odia , Bengali, Telugu/Hindi/English Job description: Roles and Responsibilities Should have strong customer-oriented approach and problem-solving skills. Should have technical knowledge (worked in technical support role). Should be able to multitask – voice and chat process. Should have customer-oriented approach while handling any customer query. Advantage if you have worked on any CRM (Zendesk, Freshdesk, Salesforce, etc) Requirements Excellent verbal and written communication skills. Willingness to work in a 24*7 (Day and Night Shifts - Rotational) with rotational week off. Languages to be known – Odia, Bengali , Telugu/Hindi/English Graduation in any discipline with...

Who We Are Simpplr is the AI-powered platform that unifies the digital workplace – bringing together engagement, enablement, and services to transform the employee experience. It streamlines communication, simplifies interactions, automates workflows, and elevates the everyday experience of work. The platform is intuitive, highly extensible, and built to integrate seamlessly with your existing technology. More than 1,000 leading organizations – including AAA, the NHS, Penske, and Moderna – trust Simpplr to foster a more aligned and productive workforce. Headquartered in Silicon Valley with global offices, Simpplr is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola...

Who We Are Simpplr is the AI-powered platform that unifies the digital workplace – bringing together engagement, enablement, and services to transform the employee experience. It streamlines communication, simplifies interactions, automates workflows, and elevates the everyday experience of work. The platform is intuitive, highly extensible, and built to integrate seamlessly with your existing technology. More than 1,000 leading organizations – including AAA, the NHS, Penske, and Moderna – trust Simpplr to foster a more aligned and productive workforce. Headquartered in Silicon Valley with global offices, Simpplr is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola...

Who We Are Simpplr is the AI-powered platform that unifies the digital workplace – bringing together engagement, enablement, and services to transform the employee experience. It streamlines communication, simplifies interactions, automates workflows, and elevates the everyday experience of work. The platform is intuitive, highly extensible, and built to integrate seamlessly with your existing technology. More than 1,000 leading organizations – including AAA, the NHS, Penske, and Moderna – trust Simpplr to foster a more aligned and productive workforce. Headquartered in Silicon Valley with global offices, Simpplr is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola...

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’...

We are seeking a Senior Escalation Executive to manage and resolve high-priority customer complaints and escalations. The ideal candidate will be responsible for driving resolution across internal teams, ensuring customer satisfaction Required Candidate profile Graduate in any discipline; preferred: specialization in business, communication, or related fields Strong verbal and written communication skills in English (regional language proficiency is a plus)