2821 Zendesk Jobs - Page 21

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Although we are leading WhatsApp-based Marketing & Engagement platform, helping businesses scale their customer communication and drive substantial revenue growth. We work with top brands, enabling them to harness the power of WhatsApp Business API for marketing, sales, and customer engagement. We’re looking for an Operations Executive – Partner Onboarding who will play a key role in ensuring a seamless and eff...

RESPONSIBILITIES: 12th Pass/Diploma/Graduate with excellent written English skills and basic computer knowledge Provide real-time support to international customers via live chat, resolve queries, and ensure customer satisfaction Compensation for freshers: ?2,54,640 LPA + ?70,360 VSA; Experience: ?3,20,000 LPA + ?79,000 VSA

A Chat & Email Support Executive is responsible for providing real-time support to international customers via live chat. They must have excellent written English skills and basic computer knowledge . The role involves resolving customer queries and ensuring customer satisfaction. They handle support through live chat and email channels. Compensation for freshers : ?2,54,640 LPA + ?70,360 VSA. Compensation for experienced : ?3,20,000 LPA + ?79,000 VSA. Eligibility : 12th Pass/Diploma/Graduate.

Job Description Join our Agent Workspace Messaging team and help millions of users connect with the support they need every day. As a Senior Software Engineer, you'll work on meaningful problems that directly impact customer experiences while collaborating with a talented, diverse team across multiple time zones. We're building the next generation of messaging technology that powers seamless customer engagement. This role offers a unique opportunity to contribute to our growing engineering presence in India and help deliver high-quality solutions from our distributed team. What makes this role special: As a Senior Software Engineer at Zendesk, you'll be a hands-on technologist who directly c...

Job Title: Senior Manager Operations Location: Mangalore Department: Operations Employment Type: Full-Time About Us: unifyCX (www.unifycx.com) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centres, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) ...

You will be responsible for coordinating with teams and suppliers to ensure all accounts are debt-free. It will be your duty to investigate and resolve any queries and objections that may arise. Regular reporting on debt and objection levels to the senior management team and ERM will also be a part of your role. Keeping accurate records of current objection statuses and ensuring that objection and debt queries are promptly raised with suppliers are crucial tasks. You must follow up on these queries until they are resolved, reporting back to the client accordingly. Moreover, you will accurately update the database with tariff details and correct start dates. It will be your responsibility to ...

As our organization and customer base continues to expand on a global scale, we at Aeris are looking for an experienced NOC monitoring Engineer to join our team at the Noida, India office, working closely with our global Tier I Customer Support team. Situated in the heart of the Noida IT Hub in Sec 62, our office offers a modern collaborative workspace with open desks, a vibrant atmosphere, recreation space, and a round-the-clock fully stocked cafeteria. We take pride in providing one of the best health and insurance benefit schemes in the industry. At Aeris, we foster a lean process-based culture that values sound judgment over written policies. Join us in this exciting phase of growth and ...

As a Video Editor and Motion Graphics Designer at MediaMint, you will play a crucial role in creating visually appealing and engaging video content for our clients. Your primary responsibility will be to design thoughtful video ad creatives while adhering to design principles. Collaborating with other creative team members and key stakeholders, you will ensure that the content created is suitable for various platforms. Your technical skills will be put to the test as you utilize software such as Adobe After Effects, Premiere Pro, Photoshop, Illustrator, and Figma to edit raw videos and transform them into premium-quality content by adding subtitles, music, dialogue, graphics, rotoscoping & m...

About The Role PubMatic is adding a new Customer Success Operations Manager to our growing team! In this role, you possess a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills. This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule. Your role as a Customer Success Operations Manager is to provide support in the day-to-day management of mid-market publisher clients delivering world-class customer service with your experience with troubleshooting in ad technology-related areas. As PubMatic's products and services evolve, the Customer Success Ope...

About The Role - Grade Specific Key Responsibilities and Tasks Managing the lifecycle of an escalated incident including, but not limited to, acting as the single point of contact, incident intake, impact analysis. Act as a bridge between customers, support teams, and other stakeholders (product, engineering, etc.). . Ability to lead investigations for major incidents keeping all the stakeholders updated as necessary. You will follow the escalation process, including ticket assignment, tracking, and communicating the status of escalated cases while identifying areas for improvement in the escalation process and implementing changes to enhance efficiency. Investigate the underlying causes of ...

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to per...

Job Opportunity: Service Desk Technician Location: Bangalore, Karnataka, India Employment Type: Full-Time Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specialising in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: We are seeking a proactive and customer-focused Technical Service Desk Technician to serve as the first point of contact for our employees' IT inquiries. You...

About the Role We are seeking a dedicated and customer-focused Customer Support Associate to join our team. This role is critical in ensuring that every customer interaction reflects our commitment to service excellence. The ideal candidate will be proactive, empathetic, and capable of delivering prompt and effective solutions while maintaining a high level of professionalism. Key Responsibilities Act as the first point of contact for customer inquiries through phone, email, chat, and other communication channels. Provide accurate information regarding products, services, policies, and processes. Investigate and resolve customer concerns with efficiency and empathy. Maintain detailed and acc...

Job Summary: We are seeking a proactive and experienced Customer Support - Team Leader to guide, mentor, and support our customer success team. The ideal candidate will be responsible for driving customer satisfaction, improving team performance, and ensuring the team follows best-in-class support practices. You’ll play a pivotal role in creating SOPs, improving KPIs, and maintaining a high standard of service excellence. How you will make an impact: Team Leadership & Supervision : Lead, motivate, and mentor the Customer Support and Operations team to ensure seamless service delivery and consistent operational execution. Customer Experience Management : Drive superior customer service by ens...

Cloud Engineer, Staff Chennai, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. We’re looking for an experienced Ama...

Support Test Engineer - Manual and Automation Serve as a first-contact support specialist, handling customer inquiries via tickets, chat, and email. Conduct manual testing of features and workflows in parallel with support duties. Run SQL queries to extract, analyze, and verify data patterns that assist troubleshooting and testing efforts. Collaborate with engineering, product, and user-operations teams to escalate complex issues and share feedback. Participate in structured on-call schedules and occasional weekend/holiday coverage. Key Responsibilities Respond promptly and professionally to customer queries; resolve or escalate appropriately Analyze logs, reproduce user problems, using SQL ...

Job Title: Customer Support Executive - Online Fabric Store Location: Surat Job Type: Full-time Industry: E-commerce / Textile & Fabric Experience: 1-3 years preferred (Freshers may apply) Job Summary We're looking for a proactive, persuasive, and customer-focused Customer Support Executive to join our growing online fabric store. Your role will go beyond resolving queries—you'll play a key part in converting inquiries into sales, guiding customers through their shopping journey, and ensuring they have a smooth and satisfying experience. If you're passionate about customer service and have a knack for convincing and selling, this role is for you! Key Responsibilities Respond to customer quer...

Job Description: Technical Support Executive – EdTech Company Position: Technical Support Executive Department: Customer Success / Technology Support Location: Noida Employment Type: Full-time About Us We are an innovative EdTech company dedicated to transforming learning experiences through technology-driven solutions. Our platforms empower students, educators, and institutions by providing seamless access to interactive tools and resources. Role Overview As a Technical Support Executive , you will be the first point of contact for customers (students, parents, and educators), assisting them with technical queries, troubleshooting issues, and ensuring smooth usage of our learning platforms....

Join TalentPop App as a Brand Concierge - Online Order Support VA! At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you! We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a pr...

Join TalentPop App as a Brand Concierge - Online Order Support VA! At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you! We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a pr...

Head of US Sales Operations – Noida Location: Noida (US Hours, Night Shift) We’re building a world-class US sales engine out of Noida — and we need a proven leader to scale and run it. This is not just about managing agents; it’s about designing the playbook, deploying the right tech stack, and leading 200+ people to deliver measurable ROI for our US clients. What You’ll Do Build and scale a 200+ seat US sales operation from the ground up. Lead managers, trainers, QA, and WFM to deliver consistent performance. Own the end-to-end sales funnel: lead response, qualification, appointments, onboarding, retention . Deploy the best global tool stack — Salesforce/HubSpot, Five9/Genesys/NICE, Service...

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Although we are leading WhatsApp-based Marketing & Engagement platform, helping businesses scale their customer communication and drive substantial revenue growth. We work with top brands, enabling them to harness the power of WhatsApp Business API for marketing, sales, and customer engagement. We’re looking for an Operations Executive – Partner Onboarding who will play a key role in ensuring a seamless and eff...

Head of US Sales Operations – Noida Location: Noida (US Hours, Night Shift) We’re building a world-class US sales engine out of Noida — and we need a proven leader to scale and run it. This is not just about managing agents; it’s about designing the playbook, deploying the right tech stack, and leading 200+ people to deliver measurable ROI for our US clients. What You’ll Do Build and scale a 200+ seat US sales operation from the ground up. Lead managers, trainers, QA, and WFM to deliver consistent performance. Own the end-to-end sales funnel: lead response, qualification, appointments, onboarding, retention . Deploy the best global tool stack — Salesforce/HubSpot, Five9/Genesys/NICE, Service...

Location : Pune Experience : 4–5 Years Shift : Night Shift (US/Global Support Coverage) Job Type : Full-time About the Role: We are seeking a technically skilled and customer-focused Technical Support Engineer to join our team. This role involves monitoring systems, resolving incidents, and supporting end users and internal teams during off-hours. Key Responsibilities: Provide Tier 1/2 technical support during night shifts Investigate issues using Kibana or similar logging tools to analyze application logs and trace errors. Write and execute SQL queries to support data troubleshooting and reporting. Monitor infrastructure and applications; respond to system alerts and anomalies. Document inc...

Join TalentPop App as a Brand Concierge - Online Order Support VA! At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you! We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a pr...