1616 Zendesk Jobs - Page 21

Role Overview: We are looking for a proactive Zendesk Functional Consultant to join our Gurgaon-based team. The ideal candidate should have hands-on experience with Zendesk and the ability to understand business processes to deliver optimal CRM solutions. You may also be involved in other platforms like Vryno or Zoho , depending on project requirements. Key Responsibilities: Serve as the primary functional expert for Zendesk implementation, configuration, and day-to-day management. Understand business requirements and design Zendesk workflows, automation, and user roles accordingly. Ensure seamless ticket lifecycle management, reporting, and system optimization. Collaborate with internal teams and stakeholders to align Zendesk functionalities with business objectives. Assist in integrations, testing, and user training as needed. Support other CRM systems (such as Zoho or Vryno ) based on business needs. Required Skills & Qualifications: 1–3 years of functional consulting experience with Zendesk . Strong knowledge of Zendesk modules like Support, Chat, Guide, and Explore. Understanding of customer support processes and CRM best practices. Ability to communicate technical details in a user-friendly manner. Strong analytical and problem-solving skills. Nice to Have: Exposure to CRMs like Zoho , Vryno , or Salesforce . Experience in user onboarding, documentation, or client interaction. Job Types: Full-time, Permanent Pay: ₹400,000.00 - ₹450,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Morning shift Application Question(s): How many years of experience do you have in consulting? Do you have experience with Zendesk consultation? What is your current package? What is your notice period in days? Location: Haryana, Haryana (Required) Work Location: In person

Job Description Zendesk is seeking a Senior Software Engineer to join our Engineering Productivity team in Pune,APAC In this role, you will tackle highly scalable technical challenges and contribute to enhancing our engineering processes. About The Team The Engineering Productivity team is dedicated to helping Zendesk Engineering teams provide easy-to-use tools and infra that simplify the process of building, testing, and delivering reliable products for our customers. Our mission focuses on collaborating closely with our internal development teams while continuously improving our productivity tools. What You Get To Do Every Day Working with the team of engineers maintaining the different CI/CD tools at Zendesk(Jenkins, Sonarqube etc) Develop a powerful tooling platform that leverages SonarQube and Jenkins customization to facilitate continuous code building and test case execution Continuously seek to improve the reliability and cost of the CI platforms by understanding usage patterns and preventing abuse Engage in daily stand-up meetings to discuss progress, challenges, and priorities with your team. Participate in brainstorming sessions to identify new opportunities for improving workflows and tools. Write clean, maintainable, and efficient code while adhering to industry best practices. Develop proactive and extensive monitoring and reporting systems which improve observability of the systems and help reduce MTTR Mentor and guide engineers, fostering a culture of continuous learning and technical excellence. In order to promote a culture of accountability and transparency in project deliverables and timelines. Conduct code reviews, providing constructive feedback to peers and mentoring junior engineers. Troubleshoot and resolve technical issues, ensuring the reliability and performance of engineering systems. Stay current with emerging technologies and trends, sharing insights and recommending improvements to the team. Lead by example - conduct and participate in thorough design and code reviews to maintain high development standards, ensuring the code is clean, efficient, and maintainable. Communicate effectively with business owners and other stakeholders to understand business needs and translate them into technical requirements, working collaboratively with cross-functional teams to ensure continuous delivery of value to our customers. What You Bring To The Role 7+ years of industry experience with at least 3+ years of relevant experience in Jenkins,SonarQube and other DevOps tools in a SaaS company or a product development organization Experience with working with one or more public clouds (AWS, GCP, Azure) Experience with infrastructure automation tools like Terraform, Crossplane, CloudFormation Proficient with any of the following programming languages - Go, Python, Ruby. Strong understanding of DevOps practices and methodologies. An understanding of or experience with modern devops tooling - Docker and Kubernetes. Have built some good understanding of Observability tools ( Datadog/Prometheus/Graphana) Familiarity with build tools such as Maven and CI/CD pipelines. Excellent problem-solving skills and the ability to work under pressure. A demonstrated willingness to learn and adapt to new technologies and tools. A quality, balanced approach to development and testing, including TDD where appropriate. Exceptional problem-solving abilities and attention to detail. Strong communication skills, both written and verbal - you’ll be collaborating closely with people in multiple time zones. Ability to work independently and in a team, with a proactive approach to improving processes and outcomes. Preferred Skills Understanding of microservices architecture and API development. Familiarity with infrastructure as code (IaC) tools like Terraform or CloudFormation. Awareness of GenAI Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

JD for Technical Support Engineer Job Title: Technical Support Engineer – Application Support (Banking Domain Preferred ) Location: Mumbai Shift: 24/7 Rotational (6 Working Days per Week) Experience: 3–5 Years Education: Regular B.Sc. / B.E. / B.Tech in IT or related field (No distance education/ not more than 2 years educational/professional gap) ( We are looking for Banking domain with Immediate joiner or 15 days notice period ) Job Overview: We are looking for a skilled and motivated Technical Support Engineer with 3–5 years of experience in supporting IT applications. This role demands strong problem-solving capabilities, log analysis skills, and familiarity with both technical tools and functional workflows—especially in the banking or mobile application domain. You will work closely with internal and external stakeholders, handle real-time issues, and contribute to service continuity across a 24/7 support environment. Key Responsibilities: Manage support tickets and incidents using tools such as Jira, ServiceNow, Remedy, Zendesk, or similar platforms. Perform in-depth log analysis using tools like Coralogix, Sumo Logic, AWS CloudWatch, GCP Logs, Azure Logs, etc. Monitor application health using dashboards and alerting systems; escalate anomalies appropriately. Analyze and troubleshoot issues reported on mobile applications, preferably in the banking domain. Understand and support business workflows related to SIM binding, UPI registration and transaction flows, debit card issuance, bank transfers, account opening process Write and execute basic and advanced SQL queries to retrieve data and support issue investigation. Learn from senior team members and quickly ramp up to work independently on recurring support issues. Collaborate with both technical and non-technical stakeholders to drive issue resolution and provide meaningful updates. Actively share learnings, solutions, and process knowledge with team members. Participate in rotational 24/7 shifts, including night, holidays and weekend shifts, as part of a six-day workweek. Required Skills & Experience: Strong command of Linux basics and command-line tools for troubleshooting and investigation. Proficiency in SQL, including knowledge of joins, aggregations, filtering, and window functions. Working knowledge of incident/ticket management platforms (Jira, ServiceNow, Zendesk, Remedy). Hands-on experience in reading application/server logs, log investigation, trace issues with help of module logs and monitoring tools(e.g., Coralogix, Sumo Logic, AWS/GCP/Azure logs). Understanding of monitoring dashboards and alerting systems. Familiarity (no hands-on required) with tools like Sentry, Firebase, CleverTap, Grafana. Exposure to mobile application troubleshooting, preferably in banking/fintech. Clear understanding of UPI, SIM binding, debit card, transaction workflows and account opening flows. Excellent interpersonal and communication skills; ability to collaborate across teams. A strong team player who proactively shares knowledge and contributes to collective success. Willingness to work in a 24x7 support model with rotational shifts. Preferred Qualities: Prior experience in mobile banking application support. Familiarity with ITIL / ITSM practices and structured incident management processes, escalation process. Ability to work under pressure and manage multiple priorities effectively and provide time updates on ticket with good documentation. Note :- Interested candidate can apply your resumes on hr@techplusinfotech.com

Job Overview We are seeking a highly skilled and detail-oriented Senior Service Operations Analyst to support our Technical Support, Professional Services , and Partner Management functions. In this role, you will work cross-functionally to drive operational efficiency, improve service delivery, and support data-driven decision-making. You will be instrumental in optimizing processes, analyzing performance, and ensuring seamless coordination across customer-facing teams. Responsibilities Operational support & Optimization - Drive continuous improvement across Service Operations, spanning Support, Professional Services, and Partner Management by streamlining workflows, standardizing processes, and addressing operational gaps through scalable solutions, automation, and tooling. Stakeholder Collaboration- Partner with cross-functional teams, including Support, Services, Partner Managers, Sales Ops, Customer Success, and Finance to align on priorities, resolve escalations, and coordinate operational initiatives that support business planning and execution. Systems & Tools Management - Manage and optimize key service platforms (e.g., Crossbeam, partner portals, Salesforce Service Cloud, Gainsight, Zendesk), ensuring system efficiency through regular audits, workflow enhancements, data accuracy, and alignment with evolving business needs. Data & Reporting - Build and maintain dashboards, KPIs, and performance reports to drive visibility into Service Operations. Prepare stakeholder-ready presentations (e.g., QBRs, EBRs) using AI tools, monitor key metrics such as SLAs, project timelines, and partner performance, and analyse operational trends to deliver actionable insights to leadership. Documentation & Knowledge Sharing - Contribute to building structured documentation, training content, and standard operating procedures to support knowledge transfer across global teams. Qualifications Bachelor’s degree in business, Operations, or a related field; MBA or equivalent experience is a plus. Excellent communication and stakeholder management skills. Knowledge of Salesforce, Clari including creating reports and dashboards. Strong Excel/Google Sheets skills (pivot tables, lookups, data validation, etc.) Experience supporting Professional Services, Technical Support, and/or Partner teams. Understanding of partner ecosystems and service delivery models in a B2B environment. Ability to work independently in globally distributed teams and communicate effectively across time zones EEO Statement iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com Compensation And Benefits Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits

About Momentum Momentum is a fast-growing Series A company specializing in driving AI transformation for revenue teams. Momentum operates like an embedded GTM task force working alongside your team. Our platform listens to every sales and customer interaction, extracts critical insights, and pushes updates directly into tools like Salesforce, Slack, and Snowflake—automating follow-ups, flagging risk, and surfacing next steps without rep intervention. Teams at Zscaler, Windsurf, Ramp, Demandbase, and 1Password rely on Momentum to unlock 3–10 hours per rep each week, improve win rates, and scale execution—without scaling headcount. We’re back by top tier investors, including FirstMark, Stage 2 Capital, Inovia and Basis Set Ventures. Position: Backend Engineer Location: Hyderabad, India Employment Type: Full-time, Hybrid Work Model Momentum is a fast-growing, seed-stage startup on a mission to revolutionize sales tools with AI-driven insights. We are looking for a Backend Engineer to join our team and contribute to building and scaling the infrastructure that powers our AI-driven enterprise listening platform. You'll be responsible for developing backend services, managing microservices, and integrating machine learning models, while ensuring high reliability and performance. What You’ll Do: Design, develop, and maintain backend services using TypeScript and Node.js . Work with Docker and Kubernetes to deploy and manage microservices. Implement scalable cloud infrastructure on GCP . Build and improve APIs that connect frontend and backend services. Collaborate with the AI team to integrate machine learning models. Ensure reliability and performance of systems. Participate in code reviews and contribute to engineering best practices. What We’re Looking For: 3-5 years of backend development experience . Strong experience with Docker and Kubernetes . Proficiency in TypeScript and Node.js (or willingness to learn Python/Go ). Experience with GCP or similar cloud platforms. Understanding of microservices architecture and API design . Familiarity with database systems and data modeling . A collaborative and team-oriented mindset. Tech Stack: Languages & Frameworks: TypeScript, Vue.js, Node.js Cloud & Infrastructure: Google Cloud (Pub/Sub, Postgres, Kubernetes, Redis), Docker, Docker Compose APIs & Integrations: Salesforce, Slack, Outreach, Zendesk, Zoom, Gong, Asana AI & Authentication: OpenAI (GPT-4), Auth0, GraphQL Data Management: Hasura, GraphQL Why Join Momentum? At Momentum, you’ll be part of a dynamic team that’s revolutionizing the future of enterprise software. If you're passionate about AI and solving complex problems in a fast-paced, collaborative environment, apply now and be a part of our exciting growth journey! Location: Hyderabad, India Work Model: Hybrid (minimum 3 days in the office)

KEY ACCOUNTABILITIES Act as Level 1 & 2 for support, handling escalations and ensuring quick issue resolution. Monitor, troubleshoot, and resolve issues. Work closely with Product & Engineering teams to report, analyze, and debug recurring issues. Maintain system configurations, permissions, and user access controls. Diagnose API failures, integration errors, and data inconsistencies. Ensure data accuracy in bookings, shipments, and invoicing workflows. Handle incident management, log analysis, and root cause investigations. Manage ticketing systems (JIRA, ServiceNow, Zendesk, etc.) and ensure SLAs are met. Assist in system upgrades, testing, and deployments. Document troubleshooting steps, known issues, and resolutions for internal knowledge bases. Maintain a 24/7 on-call support roster to ensure immediate response to critical issues. Owned shift handover call, Handover On-Hold issue/incidents OTHER Act as an ambassador for DP World always when working; promoting and demonstrating positive behaviours in harmony with DP World’s Principles, values, and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies. Perform other related duties as assigned. QUALIFICATIONS, EXPERIENCE AND SKILLS 4-8 years of experience in Technical Support with domain knowledge WMS/OMS/IMS/B2B eCommerce/Freight Forwarding Industry Strong knowledge in Freight forwarding domain Experience troubleshooting in ERP Solutions/SAP, etc. Hands-on experience with SQL queries for data validation & issue diagnosis. Knowledge of APIs, web services, and system integrations. Understanding networking, cloud environments (Azure Cloud, Elastic search, Monitoring tools (New Relic, etc.), and database structures. Proficiency in Linux/Windows environments, log analysis, and debugging tools. Strong analytical and communication skills to liaise with technical and non-technical stakeholders. Ability to work in rotational shifts, including nights and weekends. Ability to work independently with minimal supervision. Effective interpersonal skills, including verbal and written communication Hands-on experience Oracle, SAP or another comparable ERP solution, B2B Exposure to automation tools, scripting (Python, Bash, PowerShell), and DevOps practices. ITIL certification or experience in Incident, Problem, and Change Management will add advantage #LI-AA6

Job Title: Nutrition Expert – Customer Support Location : Mahipalpur, Delhi Working Hours : Monday to Saturday – 9:00 – 6:00 PM (2nd & 4th Saturday off) About Us At The Science Of Good Health, we are committed to promoting health and wellness through scientifically-backed supplements and nutritional solutions. Our products are designed to support people on their journey to optimal health. As we continue to grow, we are looking for a Nutrition Expert to join our customer support team and provide expert guidance to our customers. Role Overview We are seeking an experienced Nutrition Expert with a strong knowledge of dietary supplements and nutrition to manage customer support interactions. In this role, you’ll be responsible for responding to customer inquiries , providing expert advice on supplements , and helping guide customers through their nutrition and wellness needs. The ideal candidate will have a passion for health, a strong understanding of nutritional science, and the ability to communicate effectively with customers. Key Responsibilities Customer Support Management Respond to customer inquiries across chats , emails , and social media platforms regarding supplements, nutrition, and product usage. Provide clear, accurate, and helpful guidance to customers on how our products can support their specific health goals. Troubleshoot customer concerns related to products, orders, and other service inquiries. Follow up with customers to ensure satisfaction and resolve any ongoing issues. Nutrition Expertise Use your nutrition knowledge to advise customers on appropriate supplements based on their individual needs (weight loss, energy boost, immunity, etc.). Educate customers on the benefits, ingredients, and proper usage of various products. Stay updated on the latest research and trends in the nutrition and wellness space, particularly related to dietary supplements . Collaboration & Support Work closely with the sales, product development, and marketing teams to ensure customer queries are answered accurately. Contribute to creating FAQs, blog posts, and educational materials for customers. Share insights from customer feedback to improve our product offerings and customer experience. Qualifications & Requirements Bachelor’s or Master’s degree in Nutrition , Dietetics , or a related field. 2+ years of experience in nutrition counseling , customer support , or a similar role. Strong understanding of dietary supplements , nutrition science , and wellness products . Excellent communication skills (both written and verbal) with a customer-centric approach. Ability to manage multiple customer inquiries while maintaining a high level of accuracy and care. Proficiency in using customer support software (e.g., Zendesk, Freshdesk, etc.) and basic office tools (email, chat). Preferred Skills Certifications in Nutrition , Health Coaching, or related fields (e.g., Certified Nutrition Specialist, RDN, etc.) Previous experience with e-commerce platforms and handling online customer support. Ability to work in a fast-paced environment and manage customer expectations effectively. Passion for wellness , fitness, and maintaining a healthy lifestyle. What We Offer Opportunity to be part of a growing brand in the health and wellness industry. Collaborative, innovative, and dynamic team environment. Competitive salary and benefits package. Opportunities for professional growth and development in the field of nutrition. To Apply Please send your updated resume, along with a brief cover letter explaining your interest in the role and why you're a good fit, to hr@thescienceofgoodhealth.com . Subject : Application for Nutrition Expert – Customer Support

Job Description: Title: Customer Support Specialist, Digital Products Location: Gurugram, Haryana, India Experience: 2-5 years in customer support, technical support, or a related role, preferably in a digital product or SaaS environment. About the Role: We are seeking a dedicated and customer-focused Customer Support Specialist to be the frontline for our users, providing exceptional technical assistance and problem resolution for our portfolio of digital products and applications. You will be responsible for understanding customer issues, guiding them through solutions, and ensuring a positive experience that contributes to customer retention and satisfaction. This role requires a blend of technical aptitude, strong communication skills, and a genuine desire to help users succeed with our products. Key Responsibilities: Customer Issue Resolution: Provide timely and effective technical support to customers via multiple channels (e.g., email, chat, phone, support tickets). Troubleshooting & Diagnosis: Accurately identify, diagnose, and troubleshoot technical issues related to digital products, applications, and their features. Product Expertise: Develop and maintain a deep understanding of our digital products, their functionalities, common use cases, and underlying technologies. Guidance & Education: Guide customers through steps to resolve issues, explain product features, and help them maximize their use of our applications. Documentation & Knowledge Base: Contribute to and update our internal knowledge base and customer-facing FAQs to empower self-service and streamline support processes. Issue Escalation: Escalate complex technical issues to higher-tier support, engineering, or product teams when necessary, ensuring all relevant information is captured. Feedback Collection: Gather customer feedback and insights, feeding them back to product development and engineering teams for continuous improvement. CRM & Ticketing System Management: Accurately log, track, and manage all customer interactions and issues within our CRM or ticketing system (e.g., Zendesk, Salesforce Service Cloud, or custom solutions). Customer Relationship Building: Foster positive relationships with customers, acting as a friendly and knowledgeable advocate for their needs. SLA Adherence: Ensure adherence to service level agreements (SLAs) for response and resolution times. Required Qualifications: Bachelor's degree in a relevant field (e.g., Computer Applications, IT, Business, or equivalent practical experience). 2-5 years of experience in a customer support, technical support, or helpdesk role. Proven experience supporting digital products, web applications, mobile apps, or SaaS solutions. Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly and patiently to non-technical users. Strong problem-solving and analytical abilities, with a methodical approach to troubleshooting. Familiarity with common operating systems (Windows, macOS, Linux basics), web browsers, and mobile platforms (iOS, Android). Experience using CRM software and ticketing systems for managing customer interactions. Ability to work independently and as part of a team in a fast-paced environment. High degree of empathy and a customer-centric mindset. Preferred Qualifications: Experience with SQL queries or basic API testing for troubleshooting. Familiarity with Agile development methodologies. Experience with live chat or phone support. Knowledge of basic networking concepts. Any additional language proficiency relevant to your customer base.

Job Title: Nutrition Expert – Customer Support Location : Mahipalpur, Delhi Working Hours : Monday to Saturday – 9:00 – 6:00 PM ( 2nd & 4th Saturday off ) About Us At The Science Of Good Health, we are committed to promoting health and wellness through scientifically-backed supplements and nutritional solutions. Our products are designed to support people on their journey to optimal health. As we continue to grow, we are looking for a Nutrition Expert to join our customer support team and provide expert guidance to our customers. Role Overview We are seeking an experienced Nutrition Expert with a strong knowledge of dietary supplements and nutrition to manage customer support interactions. In this role, you’ll be responsible for responding to customer inquiries , providing expert advice on supplements , and helping guide customers through their nutrition and wellness needs. The ideal candidate will have a passion for health, a strong understanding of nutritional science, and the ability to communicate effectively with customers. Key Responsibilities Customer Support Management Respond to customer inquiries across chats , emails , and social media platforms regarding supplements, nutrition, and product usage. Provide clear, accurate, and helpful guidance to customers on how our products can support their specific health goals. Troubleshoot customer concerns related to products, orders, and other service inquiries. Follow up with customers to ensure satisfaction and resolve any ongoing issues. Nutrition Expertise Use your nutrition knowledge to advise customers on appropriate supplements based on their individual needs (weight loss, energy boost, immunity, etc.). Educate customers on the benefits, ingredients, and proper usage of various products. Stay updated on the latest research and trends in the nutrition and wellness space, particularly related to dietary supplements . Collaboration & Support Work closely with the sales, product development, and marketing teams to ensure customer queries are answered accurately. Contribute to creating FAQs, blog posts, and educational materials for customers. Share insights from customer feedback to improve our product offerings and customer experience. Qualifications & Requirements Bachelor’s or Master’s degree in Nutrition , Dietetics , or a related field. 2+ years of experience in nutrition counseling , customer support , or a similar role. Strong understanding of dietary supplements , nutrition science , and wellness products . Excellent communication skills (both written and verbal) with a customer-centric approach. Ability to manage multiple customer inquiries while maintaining a high level of accuracy and care. Proficiency in using customer support software (e.g., Zendesk, Freshdesk, etc.) and basic office tools (email, chat). Preferred Skills Certifications in Nutrition , Health Coaching, or related fields (e.g., Certified Nutrition Specialist, RDN, etc.) Previous experience with e-commerce platforms and handling online customer support. Ability to work in a fast-paced environment and manage customer expectations effectively. Passion for wellness , fitness, and maintaining a healthy lifestyle. What We Offer Opportunity to be part of a growing brand in the health and wellness industry. Collaborative, innovative, and dynamic team environment. Competitive salary and benefits package. Opportunities for professional growth and development in the field of nutrition. To Apply Please send your updated resume, along with a brief cover letter explaining your interest in the role and why you're a good fit, to hr@thescienceofgoodhealth.com . Subject : Application for Nutrition Expert – Customer Support Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Morning shift Work Location: In person Speak with the employer +91 9546685064

Here's a more detailed breakdown:1. Technical Skills: Operating Systems: Mention experience with Windows (versions like 10/11), macOS, or Linux. Hardware: List experience with troubleshooting and repairing computer hardware (desktops, laptops, printers, etc.), and potentially other devices like mobile phones or networking equipment. Software: Include proficiency in specific software like Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace (Gmail, Google Drive, etc.), and any other relevant applications. Also, mention experience with remote desktop software (e.g., TeamViewer, Remote Desktop Connection). Networking: If applicable, highlight knowledge of networking concepts like TCP/IP, DNS, DHCP, and experience with network troubleshooting. Cloud Technologies: Mention experience with cloud platforms like AWS, Azure, or Google Cloud, if relevant. Security: Mention experience with antivirus software, firewalls, and basic security protocols. 2. Problem-Solving & Troubleshooting: Diagnosing Issues: Emphasize the ability to quickly diagnose and resolve technical issues related to hardware, software, and network problems. Troubleshooting Methodologies: Mention experience with various troubleshooting techniques and the use of diagnostic tools. Ticketing Systems: If you've used ticketing systems (e.g., ServiceNow, Zendesk), note your experience with creating, managing, and resolving tickets. Documentation: Highlight the ability to document solutions and create knowledge base articles. 3. Customer Service & Communication: Customer Interaction: Showcase experience in providing excellent customer service, both in person and remotely. Communication Skills: Emphasize strong written and verbal communication skills, including the ability to explain technical concepts to non-technical users. Patience and Empathy: Highlight your ability to remain patient and understanding when dealing with frustrated users. 4. Other Relevant Skills & Experience: Installation & Configuration: Mention experience with installing and configuring hardware and software. System Maintenance: Highlight experience with monitoring, maintaining, and optimizing computer systems and networks. Training: If you have experience training users on new software or technologies, be sure to include that. Project Management: If you've led or participated in IT projects, quantify those experiences. Security Best Practices: Highlight your knowledge and adherence to security best practices. 5. Quantifiable Achievements: Reduced Downtime: "Reduced system downtime by X% through proactive maintenance." Increased User Satisfaction: "Improved user satisfaction by X% through improved support processes." Resolved a High Volume of Tickets: "Resolved over X number of support tickets per month." Successfully Implemented New Software: "Successfully rolled out new software to X users, resulting in a Y% increase in productivity." Developed Knowledge Base Articles: "Created X knowledge base articles, leading to a Y% reduction in first-time resolution time." Job Type: Full-time Pay: ₹17,000.00 - ₹25,000.00 per month Benefits: Internet reimbursement Provident Fund Shift: Day shift Work Days: Monday to Friday Work Location: In person Expected Start Date: 15/07/2025

Job Title: Onboarding Specialist – SaaS (Pet or Related Experience Highly Preferred) Location: Salem Job Type: Full-Time About Us: RunLoyal is a leading SaaS platform revolutionizing the pet care industry by helping pet businesses streamline their operations, increase revenue, and improve customer experiences. We are passionate about building something extraordinary and providing innovative solutions to pet care providers. What You’ll Do: ● Guide new clients through the onboarding process, ensuring a smooth transition onto our platform. ● Train clients via calls, webinars, and email support on best practices for using our software. ● Provide top-tier customer support by answering questions and troubleshooting issues. ● Collaborate with internal teams to facilitate data migration and system setup. ● Maintain detailed documentation of onboarding progress and client interactions. ● Identify workflow improvements to enhance efficiency and user experience. ● Ensure proactive follow-through to keep clients engaged and successful. What You Bring: Must-Have Qualifications: ● Professional experience in the pet industry (boarding, daycare, grooming, training, etc.). ● Excellent written and verbal communication skills . ● Extraordinary attention to detail and ability to track multiple client progress points. ● Strong follow-through to ensure a smooth and complete onboarding process. ● Proficiency in Excel, Word, CRM software, and customer support platforms (e.g., Zendesk, Freshdesk). ● Ability to manage your schedule effectively and work independently. ● Sales experience Nice-to-Have Qualifications: ● Experience as an Onboarding Specialist. ● Experience working at a SaaS company. ● Ability to identify workflow enhancements for improved efficiency. ● Strong problem-solving skills to troubleshoot issues during onboarding. Passion for Pets! Don’t meet every single requirement? We encourage you to apply anyway! If you are passionate about customer success, have SaaS and pet industry experience, and are eager to learn, we’d love to hear from you. What We Value: ● Customer Commitment – We go the extra mile to ensure our clients are satisfied. ● Attention to Detail – Excellence is in the details, and we prioritize quality in everything we do. ● Passion for Pets – We love pets and the businesses that care for them. ● Collaboration & Trust – We create an environment of authenticity, empathy, and accountability. ● Fearlessness & Ownership – We challenge assumptions, embrace learning, and take initiative. Why Join Us? ● Competitive salary and benefits package. ● This is an opportunity to work with cutting-edge technology in a growing company. ● Fast-paced, dynamic work environment with room for career growth. ● Be part of a team passionate about transforming the pet care industry. How to Apply: Intrested ? Contact - 6385599102 “Onboarding Specialist Job Types: Full-time, Permanent Application Question(s): proficiency in Excel, Word, CRM software, and customer support platforms (e.g., Zendesk, Freshdesk Experience: SaaS company.: 1 year (Required) Location: Salem, Tamil Nadu (Required)

Overview: We are seeking a skilled and customer-focused Helpdesk Support Executive with 2 years of experience to join our IT support team. The ideal candidate will be responsible for providing first-level technical support, resolving IT-related issues, and ensuring smooth day-to-day operations for end-users. Responsibilities: Key Responsibilities: Provide first-level contact and problem resolution for users with hardware, software, and application issues. Respond to queries via phone, email, chat, or ticketing system. Troubleshoot and resolve technical issues related to desktops, laptops, printers, and network connectivity. Escalate unresolved issues to the next level of support. Maintain accurate records of issues and solutions within the ticketing system. Assist in setting up new user accounts and workstations. Follow up with users to ensure full resolution of issues. Provide support for remote users and mobile devices. Document internal procedures and contribute to knowledge base articles. Qualifications: Required Skills and Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 2 years of experience in a helpdesk or technical support role. Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking. Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk). Excellent communication and interpersonal skills. Ability to work independently and in a team environment. Strong problem-solving and multitasking abilities. Essential skills: Preferred Qualifications: Experience with Active Directory and remote desktop tools.

Working Model: Hybrid Working Employment status: Full-time, Permanent. Working hours: 6:00 am -3:00 pm/1:30 pm-10:30 pm/ 6:00 pm – 3:00 am/10:00 pm – 7:00 am (24/7 rotational shift) Week-Off: 2 days in a week (any) Office Location: Hyderabad. India Picture yourself at the cutting edge of payments innovation, where each project has the potential to transform the industry. We’re on a dynamic path to redefine what’s possible, with a powerful portfolio that’s set to surpass the competition and position us as a global leader. This is your chance to join us at a pivotal moment in our journey—where your work can make an extraordinary impact. If you've ever dreamed of being part of something remarkable from the beginning, this is your opportunity. As we grow, your role will shape the future, impact customers worldwide, and drive us toward becoming a game-changer in payments. Join us, and let’s create something truly groundbreaking together. In this role, you will add value to PXP by: Ensuring the efficient operation of technical systems and services within the PXP by providing frontline support for technical issues, monitoring system performance, and coordinating with various teams to resolve incidents and customer concerns promptly. This role is responsible for troubleshooting technical problems, maintaining system reliability, and ensuring a seamless user experience by addressing operational challenges. The position requires a proactive approach to identifying issues, resolving customer problems, and contributing to the continuous improvement of operational workflows. A typical week as a Production Support Engineer includes: Monitoring and handling system alerts. Monitoring payment state changes. Monitor the payment batching process. Monitor reporting. Resolved customer issues, monitored and handled communication with providers and merchants. Define and coordinate the automation of system monitoring. Provide daily reports on incidents and resolution status. Incident handling - Identify and resolve system defects and interruptions, report to the Incident Manager (generate backlog) Periodic review of processes and manuals, request updates of product manuals/SOPs We are looking for someone who has the following: Bachelor’s degree in engineering or a similar stream. 2- 3 years of experience in a tech support role. Experienced and Proficient in handling L1 & L2 Production Support issues Good knowledge of SQL Scripts and XML. Must know the basics of Database & Networking. Basic understanding of banking concepts, POS transactions, etc Good understanding of ITIL Process (Incident handling, Problem & Change Management) Experience in customer-facing roles, knowledge of support concepts (SLA, CSAT, Priority Levels) Good verbal and written communication, analytical, and Team Collaboration Eagerness to learn, self-motivated. We would love someone to have any of the following: Experience with Zendesk / other ticketing tools Experience with Splunk / monitoring systems What we can offer you: Competitive package and other employee benefits such as: Hybrid Working. 24 days paid leave. 12 Holidays Appropriate night-shift allowance. Complete health Insurance (self plus 5 dependent) Accidental insurance (Employee only) Term insurance (Employee only) Comprehensive annual body check-up (Employee only) Quarterly R&R program. Office is close to transport links. (walkable distance from Rai Durgam Metro Station) Small and friendly team. Attractive Group Bonus Scheme A diversified range of activities in an international environment. To be a part of a supportive and dynamic team with ambitious, yet realistic objectives for the future An open communication culture. About us PXP Financial is a well-established and respected name within the card payment industry. We boast an impressive and diverse client database across the globe and have over 30 years of experience within the payments space. Our people are employed across our regional offices located in India, Bulgaria, UK, Austria, and the US. PXP is a leading payment provider with a reputation for a reliable payment and acquiring platform, as well as offering operational excellence and best-in-class service for all of our clients. We strongly believe these are fundamental values that contribute to our customers’ success because for our clients, regardless of sector, taking payment is one of the most important parts of their business. The India office is open daily and is ideally placed within a walkable distance from Rai durgam metro station. Take your career to the next level and join us as we redefine the payments industry. With our CARE values at the core of everything we do, let’s innovate together. CARE: Customer at our Core, Accountability, Respect, and Excellence. These principles guide everything we do, from how we interact with our customers to how we support one another as a team.

Job Title: Nutrition Expert – Customer Support Location : Mahipalpur, Delhi Working Hours : Monday to Saturday – 9:00 – 6:00 PM ( 2nd & 4th Saturday off ) About Us At The Science Of Good Health, we are committed to promoting health and wellness through scientifically-backed supplements and nutritional solutions. Our products are designed to support people on their journey to optimal health. As we continue to grow, we are looking for a Nutrition Expert to join our customer support team and provide expert guidance to our customers. Role Overview We are seeking an experienced Nutrition Expert with a strong knowledge of dietary supplements and nutrition to manage customer support interactions. In this role, you’ll be responsible for responding to customer inquiries , providing expert advice on supplements , and helping guide customers through their nutrition and wellness needs. The ideal candidate will have a passion for health, a strong understanding of nutritional science, and the ability to communicate effectively with customers. Key Responsibilities Customer Support Management Respond to customer inquiries across chats , emails , and social media platforms regarding supplements, nutrition, and product usage. Provide clear, accurate, and helpful guidance to customers on how our products can support their specific health goals. Troubleshoot customer concerns related to products, orders, and other service inquiries. Follow up with customers to ensure satisfaction and resolve any ongoing issues. Nutrition Expertise Use your nutrition knowledge to advise customers on appropriate supplements based on their individual needs (weight loss, energy boost, immunity, etc.). Educate customers on the benefits, ingredients, and proper usage of various products. Stay updated on the latest research and trends in the nutrition and wellness space, particularly related to dietary supplements . Collaboration & Support Work closely with the sales, product development, and marketing teams to ensure customer queries are answered accurately. Contribute to creating FAQs, blog posts, and educational materials for customers. Share insights from customer feedback to improve our product offerings and customer experience. Qualifications & Requirements Bachelor’s or Master’s degree in Nutrition , Dietetics , or a related field. 2+ years of experience in nutrition counseling , customer support , or a similar role. Strong understanding of dietary supplements , nutrition science , and wellness products . Excellent communication skills (both written and verbal) with a customer-centric approach. Ability to manage multiple customer inquiries while maintaining a high level of accuracy and care. Proficiency in using customer support software (e.g., Zendesk, Freshdesk, etc.) and basic office tools (email, chat). Preferred Skills Certifications in Nutrition , Health Coaching, or related fields (e.g., Certified Nutrition Specialist, RDN, etc.) Previous experience with e-commerce platforms and handling online customer support. Ability to work in a fast-paced environment and manage customer expectations effectively. Passion for wellness , fitness, and maintaining a healthy lifestyle. What We Offer Opportunity to be part of a growing brand in the health and wellness industry. Collaborative, innovative, and dynamic team environment. Competitive salary and benefits package. Opportunities for professional growth and development in the field of nutrition. To Apply Please send your updated resume, along with a brief cover letter explaining your interest in the role and why you're a good fit, to hr@thescienceofgoodhealth.com . Subject : Application for Nutrition Expert – Customer Support Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Morning shift Work Location: In person Speak with the employer +91 9546685064

Job Description Role: Senior Data Product Manager TBH# : Location: Pune, India Are you a proactive leader who expertly combines strategic vision with hands-on ownership to drive data products from concept to delivery? Join Zendesk's Enterprise Data & Analytics team—a high-performance group dedicated to building a simple, scalable analytics foundation that supports Zendesk’s growth to a $3 Billion company. Our business relies on multiple third-party applications embedded within our customer data flows, each generating unique and valuable data. We need a leader to own, manage, and scale these data integrations, making them useful and accessible for analysts and applications alike. What You'll Do Every Day Take full ownership of the customer data lifecycle from third-party applications, overseeing everything from data ingestion to integration and end-user consumption. Collaborate closely with business teams, product owners, analysts, engineers, and other stakeholders to understand and translate data needs into practical, scalable solutions. Prioritize and manage data integration requests, developing processes to meet demand efficiently. Champion integration solutions to ensure they deliver value, maintain data quality, and evolve with business needs. Engage users proactively to anticipate their needs and drive deeper insights. Maintain strong data hygiene, governance, and management practices. Develop operational playbooks and runbooks to ensure consistency, scalability, and resilience across data pipelines. Develop and implement automated validation and transformation processes to scale the reporting layer effectively. Communicate progress and updates clearly to both technical and non-technical audiences. Own and manage the Agile development process for your data product initiatives, including maintaining Jira scrum boards, facilitating sprint planning, tracking progress, and coordinating cross-functional team collaboration. Own and maintain a transparent and actionable product roadmap. What You Bring To The Role A highly self-motivated, action-oriented leader passionate about driving impactful data products. Exceptional communication skills with the ability to listen deeply, understand diverse business requirements, and translate them into actionable data solutions. Proven track record collaborating across multiple teams and managing complex project intake, blockers, and delivery workflows. Experience managing Agile workflows, including running scrums, managing sprint boards, and using Jira (or similar tools) to track progress and facilitate team collaboration. Experience documenting schemas, data models, and data dictionaries thoroughly. Strong process-oriented mindset and organizational skills to manage multiple stakeholders and priorities effectively. Hands-on experience with relational and columnar databases (e.g., Snowflake). Deep understanding of data modeling, data architecture, design patterns, and integration strategies. Intermediate to advanced SQL skills with comfort working on structured data, entity-relationship diagrams, and analytical database concepts. Familiarity with major SaaS platforms (e.g., Salesforce, Zuora, Oracle, Adobe) and related data import/export concepts. 7+ years of total professional experience, including at least 4 years in data product management or a similar role. Our ideal candidate has prior experience in data engineering and has transitioned into data product management, combining technical expertise with product leadership. Bachelor’s Degree or equivalent About Zendesk Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Title: Onboarding Specialist – SaaS (Pet or Related Experience Highly Preferred) Location: Salem Job Type: Full-Time About Us: RunLoyal is a leading SaaS platform revolutionizing the pet care industry by helping pet businesses streamline their operations, increase revenue, and improve customer experiences. We are passionate about building something extraordinary and providing innovative solutions to pet care providers. What You’ll Do: ● Guide new clients through the onboarding process, ensuring a smooth transition onto our platform. ● Train clients via calls, webinars, and email support on best practices for using our software. ● Provide top-tier customer support by answering questions and troubleshooting issues. ● Collaborate with internal teams to facilitate data migration and system setup. ● Maintain detailed documentation of onboarding progress and client interactions. ● Identify workflow improvements to enhance efficiency and user experience. ● Ensure proactive follow-through to keep clients engaged and successful. What You Bring: Must-Have Qualifications: ● Professional experience in the pet industry (boarding, daycare, grooming, training, etc.). ● Excellent written and verbal communication skills . ● Extraordinary attention to detail and ability to track multiple client progress points. ● Strong follow-through to ensure a smooth and complete onboarding process. ● Proficiency in Excel, Word, CRM software, and customer support platforms (e.g., Zendesk, Freshdesk). ● Ability to manage your schedule effectively and work independently. ● Sales experience Nice-to-Have Qualifications: ● Experience as an Onboarding Specialist. ● Experience working at a SaaS company. ● Ability to identify workflow enhancements for improved efficiency. ● Strong problem-solving skills to troubleshoot issues during onboarding. Passion for Pets! Don’t meet every single requirement? We encourage you to apply anyway! If you are passionate about customer success, have SaaS and pet industry experience, and are eager to learn, we’d love to hear from you. What We Value: ● Customer Commitment – We go the extra mile to ensure our clients are satisfied. ● Attention to Detail – Excellence is in the details, and we prioritize quality in everything we do. ● Passion for Pets – We love pets and the businesses that care for them. ● Collaboration & Trust – We create an environment of authenticity, empathy, and accountability. ● Fearlessness & Ownership – We challenge assumptions, embrace learning, and take initiative. Why Join Us? ● Competitive salary and benefits package. ● This is an opportunity to work with cutting-edge technology in a growing company. ● Fast-paced, dynamic work environment with room for career growth. ● Be part of a team passionate about transforming the pet care industry. How to Apply: Intrested ? Contact - 6385599102 “Onboarding Specialist Job Types: Full-time, Permanent Application Question(s): proficiency in Excel, Word, CRM software, and customer support platforms (e.g., Zendesk, Freshdesk Experience: SaaS company.: 1 year (Required) Location: Salem, Tamil Nadu (Required)

About Apna: Apna is India's leading jobs platform built for the entire spectrum of the workforce—from entry-level and frontline workers to mid-skill professionals. It enables millions of job seekers and employers to connect directly and efficiently across industries such as sales, marketing, delivery, operations, customer support, finance, and more. Role Overview We are looking for a highly solution-oriented and analytical Support Operations Lead (Escalations) to manage critical employer escalations across Apna's hiring journey. You will independently handle all high-priority and complex cases routed to the Escalation desk, ensuring quick resolution, data-backed decisions, and a world-class support experience. This Role is suited for someone who loves solving problems, thrives under pressure, and enjoys working cross-functionally. Requirement - 1 Location - Bangalore (Work from Office - Domlur) Skills Required for the role - Fluent in English, and Hindi (must) Working : 5-day working (flexibility to work 6 days as per business requirements) Requirements Responsibilities: End-to-End Escalation Handling: Own and resolve all L2 escalations raised by employers across the support lifecycle: onboarding, job posting, job fulfillment, and hiring Act as the final escalation point for critical issues, ensuring swift and effective resolution Social Media Escalation Management: Monitor and respond to employer queries or concerns raised on platforms like LinkedIn, Twitter, etc Work with social and communications teams to maintain a consistent, empathetic, and professional brand tone Internal Escalation Ownership: Serve as the go-to person for internal support teams when workflows break or need intervention Coordinate with cross-functional stakeholders (Product, Ops, Tech, Sales) to unblock issues and align on solutions Problem Solving & Root Cause Analysis: Deep dive into recurring issues, identify patterns, and recommend fixes or process changes Drive closure through documentation (SOPs, RCA reports) and preventive measures Data-Backed Decision Making: Use support data and insights to prioritize problems and propose scalable solutions Maintain dashboards, track metrics, and share learnings with leadership for continuous improvement Communication & Influence: Communicate clearly and persuasively in English with employers and internal stakeholders Use strong convincing skills to guide discussions toward resolution, especially in tough conversations What we're looking for: 3-6 years of experience in support ops, escalation management, or customer experience roles (ideally in tech/platform/marketplace environments) Hands-on experience with L2 support workflows and owning high-stakes cases Strong problem-solving skills with a logical, solution-first approach Experience in handling both social media escalations and internal process breakdowns Excellent communication skills; fluent in English with a natural ability to convince and empathize Data-savvy - can interpret data, draw insights, and act on it confidently Proficient with tools like Zendesk, Freshdesk, or similar platforms Why join Apna? Make a direct impact by improving employer experience across India's #1 job platform Be the voice of the customer and drive change without needing to manage a team Join a high-growth, mission-driven company solving meaningful problems at scale Work with smart, collaborative teams in a fast-paced environment where your work truly matters

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP) Manage email inboxes, scheduling, and administrative priorities Engage with customers and community members via forums, comments, and DMs Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.) Assist with operational and hands-on tasks requiring strong technical skills Maintain accuracy and attention to detail when working with reports and tracking systems What We're Looking For At least 1 year of online/remote work experience (required) Proficient/advanced in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP, data organization) Experience with Zendesk, Shopify, RLM, Qlik, ClickUp, Asana, and Google Analytics not required but preferred Excellent written communication skills and strong organizational abilities Ability to manage multiple priorities effectively in a fast-paced environment Comfortable working with inventory, order management systems, and data reporting platforms Bonus points if you have technical experience supporting operational processes or product-based businesses Technical Requirements A laptop or desktop with at least an i5 processor (or Mac equivalent) A reliable internet connection with at least 15 Mbps download/upload speed A quiet, dedicated workspace What We Offer 100% remote work — work from anywhere Performance reviews and growth opportunities within our team Health and dental insurance (or a health stipend based on location) Paid time off to support your work-life balance Access to learning tools and regular feedback to fuel your career development A collaborative and supportive work environment where your contributions truly matter If you’re an experienced online professional who’s ready to help high-growth brands stay organized and scale smarter — we’d love to meet you. Apply now and join a team that values your skills, drive, and ambition!

Job Description Zendesk is seeking a Senior Software Engineer to join our Engineering Productivity team in Pune,APAC In this role, you will tackle highly scalable technical challenges and contribute to enhancing our engineering processes. About the team: The Engineering Productivity team is dedicated to helping Zendesk Engineering teams provide easy-to-use tools and infra that simplify the process of building, testing, and delivering reliable products for our customers. Our mission focuses on collaborating closely with our internal development teams while continuously improving our productivity tools. W hat you get to do every day: � Working with the team of engineers maintaining the different CI/CD tools at Zendesk (Jenkins, Sonarqube etc) � Develop a powerful tooling platform that leverages SonarQube and Jenkins customization to facilitate continuous code building and test case execution � Continuously seek to improve the reliability and cost of the CI platforms by understanding usage patterns and preventing abuse � Engage in daily stand-up meetings to discuss progress, challenges, and priorities with your team. � Participate in brainstorming sessions to identify new opportunities for improving workflows and tools. � Write clean, maintainable, and efficient code while adhering to industry best practices. � Develop proactive and extensive monitoring and reporting systems which improve observability of the systems and help reduce MTTR � Mentor and guide engineers, fostering a culture of continuous learning and technical excellence. In order to promote a culture of accountability and transparency in project deliverables and timelines. � Conduct code reviews, providing constructive feedback to peers and mentoring junior engineers. � Troubleshoot and resolve technical issues, ensuring the reliability and performance of engineering systems. � Stay current with emerging technologies and trends, sharing insights and recommending improvements to the team. � Lead by example - conduct and participate in thorough design and code reviews to maintain high development standards, ensuring the code is clean, efficient, and maintainable. � Communicate effectively with business owners and other stakeholders to understand business needs and translate them into technical requirements, working collaboratively with cross-functional teams to ensure continuous delivery of value to our customers. What you bring to the role: � 7+ years of industry experience with at least 3+ years of relevant experience in Jenkins, SonarQube and other DevOps tools in a SaaS company or a product development organization � Experience with working with one or more public clouds (AWS, GCP, Azure) � Experience with infrastructure automation tools like Terraform, Crossplane, CloudFormation � Proficient with any of the following programming languages - Go, Python, Ruby. � Strong understanding of DevOps practices and methodologies. � An understanding of or experience with modern devops tooling - Docker and Kubernetes. � Have built some good understanding of Observability tools ( Datadog/Prometheus/Graphana) � Familiarity with build tools such as Maven and CI/CD pipelines. � Excellent problem-solving skills and the ability to work under pressure. � A demonstrated willingness to learn and adapt to new technologies and tools. � A quality, balanced approach to development and testing, including TDD where appropriate. � Exceptional problem-solving abilities and attention to detail. � Strong communication skills, both written and verbal - you’ll be collaborating closely with people in multiple time zones. � Ability to work independently and in a team, with a proactive approach to improving processes and outcomes. Preferred Skills: � Understanding of microservices architecture and API development. � Familiarity with infrastructure as code (IaC) tools like Terraform or CloudFormation. � Awareness of GenAI Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Who we’re looking for Zendesk’s Employee Experience Applications team shapes how 6,000+ colleagues connect, build, and ship great products. We need an outgoing, innovative business systems analyst who can turn Atlassian products into a seamless workplace platform—owning strategy, integrations, and adoption while delighting users every step of the way.  What you’ll be doing Own the Atlassian product roadmap, maintaining product backlog, and prioritize work to deliver value to Zendesk employees Partner with stakeholders to uncover pain points, map processes, and translate them into innovative solutions Lead discovery workshops, rapid prototypes, and proof‑of‑concepts that unlock new ways of working Integrate Jira and Confluence with Slack, GitHub, and other SaaS tools, using APIs, marketplace apps and automations to automate end‑to‑end flows Curate and govern plug‑ins, ensuring performance, security, and measurable ROI Design dashboards and OKRs that surface insights, track adoption, and tell clear stories with data Champion change management—craft communication plans, deliver live training, and publish self‑service content that drives enthusiastic uptake Define and audit permission models balancing collaboration, privacy, and compliance requirements Upskill the Global Service Desk team to scale end‑user support Optimize performance by removing unused objects in Jira (Workflows, custom fields, etc) Support content management best practices in Confluence—audit spaces, coach owners, and archive stale content Build business cases for new technology that will scale how Zendesk delivers to customers  What you bring to the role 6+ years administering Jira and Confluence and AI‑driven automation features, with at least 3 years in a business systems or product ownership capacity for an organization of 5,000+ users Proven record leading cross‑functional projects from discovery through rollout, using Agile, Prosci/ADKAR, or similar frameworks Strong integration skills with REST APIs, webhooks, and scripting (e.g., Python, Node.js) Fluency with analytics and reporting tools such as eazyBI, Tableau, or BigQuery Polished communication and facilitation skills—comfortable presenting to executives, guiding power users, and supporting frontline teams Passion for experimentation, continuous improvement, and simplifying complex processes Commitment to inclusive, accessible solutions and respectful collaboration across diverse teams  About Us Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.  Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

We’re Hiring: Back Office Specialist! Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! We are currently on the lookout for a Back Office Specialist to join our team A at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant! Role : Back Office Specialist Work Arrangement : Work From Home Location : India Schedule : Night shift Job description: A Back Office Specialist is responsible for efficiently managing and processing a variety of administrative and operational tasks to support the company's business functions. This role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously. The ideal candidate will have experience in data management, proficiency in office software, and excellent communication abilities. Transaction Monitoring: Oversee receipt and verification processes to ensure accurate transaction records. Ticket Handling: Manage pending tickets, maintain an updated Escalations Tracker, and process Back Office (BO) tickets efficiently using a ticketing system (e.g., Zendesk or similar). Communication Support: Communication Support: Participate in BO group chats to assist the Customer Service team in resolving tickets and addressing inquiries. Data Management: Handle electronic bankruptcy files and process electronic dispute transactions, including those processed through e-OSCAR. Payment Reviews and Refunds Complaint Resolution: Address scanned mail complaints and update the mail complaints tracker. Payment Review: Manage stale-dated check payment reviews and check image/cancellation requests. Fraud Prevention: Execute necessary actions, such as fraud-related account deletions, to ensure account security. Account Handling: Unlock accounts related to Collections, PP, HFAC, and HCRL, and resolve card-related issues. Account Verification: Update customer verification details such as SSNs and identity verification processes. (2) Manage ID verification processes (e.g., Onfido or similar tools) and reset passwords when required. Documentation: Maintain accurate records of all processed tasks and ensure documentation is readily available for review. Process Improvement: Contribute to the development and implementation of process improvements to increase efficiency and accuracy in back office operations. Engage in cross-training: To enhance flexibility and support workload demands across back-office functions. Qualification and requirements: Education: Degree in Business Administration or a relevant field. Experience: Prior experience in administrative or back-office roles, including data management and ticket handling. Attention to Detail: Strong commitment to accuracy in task execution. Organizational & Time Management: Ability to handle multiple tasks efficiently within deadlines. Software Proficiency: Experience with ticketing systems (e.g., Zendesk or similar), dispute management platforms (e.g., e-OSCAR), and payment processing tools (e.g., Stripe, JP Morgan). Communication & Collaboration: Strong interpersonal skills to coordinate with various teams. Adaptability: Willingness to work across different shifts as required. Perks & Benefits: Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment Flexible leave credits which may be used for vacation, emergency and sick leaves Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties – with items to give away and cash prizes! Endless opportunities for career advancement Annual Performance Review with Salary Increase We set you up for success with a company-provided PC/Laptop and fiber internet connection Tech-on-wheels Support Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues International career growth and connections Unlimited cash incentives for hired referrals Mental Wellness Employee Assistance program through Lifeworks In-house psychiatrist available to support employees' well-being Become part of the Employee Share Units program Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc. Cloudstaff : Build Your Career, Anywhere Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being. Why Cloudstaff is the #1 Workplace? Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment. **To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**

We're seeking a Contractual GCCAI/Dialogflow Architect to lead the design and implementation of intelligent contact center solutions using Dialogflow CX/ES and Google Cloud Contact Center AI (GCCAI). Key Responsibilities Architect and implement scalable AI-driven chat/voice solutions using Dialogflow and GCP. Integrate Dialogflow with CRMs (Salesforce, Zendesk) and telephony systems (Genesys, Avaya, Twilio). Design NLP models, intents, entities, and fulfillments. Build secure, high-performing backend integrations using Node.js, Python, or Java. Lead PoCs, client demos, and collaborate with cross-functional teams. Skills Required Dialogflow CX & ES Google Contact Center AI (GCCAI) GCP (Cloud Functions, Pub/Sub, Cloud Run, BigQuery) Webhook & API Integration Knowledge of STT, TTS, NLP Exposure to telephony/SIP/IVR systems Strong communication and client-handling skills (ref:hirist.tech)

We are seeking a skilled and customer-focused Helpdesk Support Executive with 2 years of experience to join our IT support team. The ideal candidate will be responsible for providing first-level technical support, resolving IT-related issues, and ensuring smooth day-to-day operations for end-users. Responsibilities Key Responsibilities: Provide first-level contact and problem resolution for users with hardware, software, and application issues. Respond to queries via phone, email, chat, or ticketing system. Troubleshoot and resolve technical issues related to desktops, laptops, printers, and network connectivity. Escalate unresolved issues to the next level of support. Maintain accurate records of issues and solutions within the ticketing system. Assist in setting up new user accounts and workstations. Follow up with users to ensure full resolution of issues. Provide support for remote users and mobile devices. Document internal procedures and contribute to knowledge base articles. Qualifications Required Skills and Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 2 years of experience in a helpdesk or technical support role. Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking. Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk). Excellent communication and interpersonal skills. Ability to work independently and in a team environment. Strong problem-solving and multitasking abilities. Preferred Qualifications Essential skills Experience with Active Directory and remote desktop tools.

About the Client Our client is a tech-enabled outsourcing platform that seamlessly integrates AI with human expertise to deliver exceptional customer experiences. Their service offerings—ranging from telecalling to sales and support—combine automation with skilled professionals to enhance efficiency, reduce operational costs, and drive scalable growth across industries. About the Role We are seeking a dynamic AI Deployment Specialist for a customer-facing, project management + technical role. You will serve as the key link between clients, technology, and internal teams, leading the end-to-end deployment of AI voice and chat agents . From gathering requirements to integration, testing, go-live, and continuous improvement—you will own the success of each deployment. Key Responsibilities Conduct deep-dive sessions with clients to understand their goals, data flows, compliance needs, and success metrics. Translate business requirements into a structured AI agent blueprint including conversation flows, prompts, fallback logic, and reporting mechanisms. Collaborate with Product, Engineering, and Operations teams to configure, test, and launch AI agents within defined timelines and budgets. Integrate AI solutions with CRMs, telephony systems, and external data sources via APIs and webhooks; validate all end-to-end interactions. Lead User Acceptance Testing (UAT), gather feedback, and ensure smooth go-live. Monitor key performance indicators such as containment rate, CSAT, and resolution times; iterate to improve agent performance. Identify new use cases, recommend channels, and build business cases to support upselling and cross-selling efforts in collaboration with Sales. Surface product gaps and contribute to the product roadmap with data-backed insights. Coordinate with the operations team and other stakeholders to ensure smooth delivery and timely resolution of any issues. Support growth initiatives by identifying opportunities for account expansion and soliciting client referrals. Guide the prompt writing and content team in designing, launching, and optimizing AI agents. Collaborate with Finance for billing-related activities. Host regular business reviews (weekly, monthly, and quarterly) to proactively address client needs and provide effective solutions. Required Skills & Qualifications 3+ years of experience in deploying conversational AI solutions (voice or chat) in a client-facing capacity. Demonstrated experience integrating AI agents with CRMs or ticketing platforms like Zendesk, Freshdesk, or custom systems. Familiarity with web technologies and APIs; able to collaborate closely with engineering teams. Strong project management skills including scoping, timeline management, stakeholder communication, and risk mitigation. Excellent verbal and written communication skills—capable of translating complex technical concepts into clear business value. A continuous improvement mindset—viewing go-live as just the beginning of the optimization journey.

Sr. Technical Support with a blended process at a company in Navi Mumbai. Here are the key details: Job Title: Sr. Customer Support Associates || Technical Support (Blended Process) Location: Navi Mumbai Salary: Up to 6.50 LPA Work Mode: Work From Office (Please Note: No pick-up/drop facility. Candidates will need to manage their own commute) Shift: Rotational Shifts & Rotational Week Offs Working Days: 5 days a week (Rotational) Joining: Immediate joiners preferred Candidate Criteria: Minimum 10th Passed. Minimum 1 year of experience in Technical Support with a Blended Process (Voice & Chat) in International BPO. Prior knowledge or experience in US Healthcare processes and EMR systems is an added advantage. Excellent verbal and written communication skills. Neutral accent appropriate for US-based customer interactions. Must be comfortable working on rotational shifts aligned with the EST time zone, along with rotating weekly offs. Must be comfortable with Work From Office (no pick-up or drop facility). Must be comfortable handling both voice calls and chat support. Preferred Skills & Competencies: Strong problem-solving, troubleshooting, and analytical abilities. Ability to thrive in a fast-paced, high-volume support environment. Familiarity with EMR systems such as Epic, Cerner, Athenahealth, and DrChrono is a strong advantage. Understanding of HIPAA regulations and healthcare industry compliance standards is preferred. Experience using CRM/ticketing tools like Zendesk, Salesforce, or similar platforms. Detail-oriented with excellent organizational and time-management skills. Fast learner with adaptability to evolving business and technology landscapes. Roles & Responsibilities: Deliver outstanding technical support and customer service via voice, email, and chat. Troubleshoot and resolve customer issues with accuracy and professionalism, adhering to SLAs and operational guidelines. Manage cases end-to-end with timely follow-ups and updates. Collaborate with internal teams and escalate issues where necessary. Handle multiple communication channels while maintaining service quality and professionalism. Job Types: Full-time, Permanent Pay: Up to ₹650,000.00 per year Benefits: Provident Fund Shift: Rotational shift Ability to commute/relocate: Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): This is a pure rotational shift job with rotational week-off. No commute provided by the company. Are you ready to commute on your own for this job? Education: Secondary(10th Pass) (Required) Experience: Technical support: 1 year (Required) Language: English (Required) Location: Navi Mumbai, Maharashtra (Required) Work Location: In person