2821 Zendesk Jobs - Page 23

You have a proven track record of managing large-scale customer service operations and have transitioned into roles focusing on CX strategy, planning, or process excellence. Your expertise includes working with tools such as Salesforce, Zendesk, Freshdesk, PowerBI, Tableau, or similar platforms. You possess a deep understanding of customer lifecycle metrics such as NPS, CSAT, IQS, and VoC programs, and have successfully improved these metrics in the past. Having experience in running operations end-to-end, you now operate with a strategic and customer-centric perspective to lead the team.,

Growfin is a fast-growing SaaS company that provides financial management solutions to the finance audience, including Controllers, VP of Finance, CFO. Our platform offers features such as financial reporting, collections, cash application & cashflow forecasting, designed to streamline financial operations and drive efficiency in cash flow cycles. Our mission is to help finance teams optimize their performance and achieve their goals with an innovative, user-friendly platform. We're proud of our collaborative and dynamic culture, and we're looking for a motivated and ambitious individual to join our team. As a Product Specialist, you will be the first point of contact for customers, addressi...

As a Customer Support Representative, your primary responsibility will be to address customer inquiries through various channels such as email, phone, chat, or social media promptly and professionally. You will be expected to resolve product or service issues by understanding complaints, identifying root causes, and presenting suitable solutions. Your role will involve providing accurate and complete information using appropriate tools and resources, escalating unresolved matters to internal teams, and ensuring timely resolutions. In addition, you will maintain detailed records of customer interactions and transactions, identify customer requirements, assist them in navigating products or se...

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 350+ employees & helping 2500+ Customers across 75+ Countries . We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 31.8 Million USD in funding including our latest Series B round. The Role - As the Director of Customer Support at Sprinto, youll play a pivotal role in shaping and scaling a best-in-class support organization that is a competitive differentiator. You&aposll define the ...

Position: Zendesk Specialist Location: Hyderabad (4 Days Work from Office) Experience: 7+ Years Employment Type: Full-time Email ID for CV sharing: [HIDDEN TEXT] Purpose of the Job: The Zendesk AI Specialist supports the execution of the platforms strategic roadmap by managing the implementation of workflows, maintaining platform functionality, and ensuring seamless integration of Autonomous AI Agent capabilities. This role emphasizes operational excellence and user satisfaction through optimized configurations and responsive problem-solving. Core Responsibilities: Workflow Implementation Configure and implement workflows as directed by the Zendesk Architect to meet business requirements. Le...

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs . We empower 100,000+ businesses and 7,000+ partners —including ISVs, resellers, and affiliates—to scale their engagement and revenue through advanced automation and communication solutions. Recognized as Meta's Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024 , AiSensy is one of India's fastest-growing B2B SaaS startups . 100,000+ Businesses Onboarded : Trusted by businesses across India and beyond. ₹4000+ Crores Revenue Driven : Enabling real results through WhatsApp-led engagement over the last 3.5+ years. About the Role – Partner Support Executive We are l...

We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. Key Responsibilities Provide real-time support to customers via live chat, email, SMS, and phone Recommend products, assist in purchase decisions, and identify upsel...

Job summary: The IT Operations Support (Internal Systems) role at one.com / group.one is a key position responsible for being the first point of contact for employees and ensuring seamless experience with software, hardware, or other internal IT-related requests. This role focuses on troubleshooting a wide range of technical issues with the goal of resolving up to 80% of them at first contact, ensuring employees can quickly resume their work. The position requires effective prioritization of simple requests versus more complex issues, contributing directly to business continuity and operational efficiency. Key Responsibilities: Provide high-quality IT support to group.one India employees via...

Job Title: IT Specialist Location: Pizza Wings (Wings Hospitality) Corporate Office – Rohtak, Haryana Department: Information Technology Reports To: IT Manager Job Type: Full-Time Position Summary: Pizza Wings is seeking a proactive and knowledgeable IT Specialist to support our corporate office and assist with technology infrastructure across all departments. This individual will be responsible for maintaining computer systems, troubleshooting hardware/software issues, supporting network operations, and ensuring the seamless use of technology to drive business efficiency. Key Responsibilities: Provide technical support for internal users (corporate and franchise support teams), including tr...

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity As a Lead Total Rewards Analyst On a global level, assists in administering all global compensation and benefits plans, programs, policies and processes outside of the US. If you are a...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120...

We are looking for a proactive and detail-oriented Customer Support Executive (MALE) for a non-voice process. The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email. Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution. Document all customer interactions and issue resolutions in the system accurately. Escalate complex issues to relevant departments while maintaining ownership of the ticket. Monitor open tickets to e...

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skills and ability required. Essential Duties and Responsibilities: Work on a wide variety of key project tasks such as business analysis, technical design and requirements gathering (BRD) in relation to Advantage Fee. Implement Advantage Fee for new client projects, configuration setup, testing and go-live support Provide Quality Assurance testing to client customizations and product enhancements Support system and client acceptance testing conducted by InvestCloud clients Analyze current client business pro...

About Secfix Secfix automates security compliance for SMBs in Europe. We help SMBs automate ISO 27001, GDPR, TISAX, and SOC 2 fast and easy. Our platform integrates with a company’s tech stack (like AWS, Azure AD, Jira, etc.), automatically extracts the data needed for compliance, and creates a checklist to become and remain compliant. About Our Team We’re a fun, close-knit team on a mission to automate security and compliance for modern companies and become the European compliance automation leader. Our trajectory is fueled by top investors, including Octopus Ventures, Neosfer (Commerzbank), founders of Signavio and many more angels. We are a team of 24 (and growing!) with founders passiona...

About Diversified: Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back. What to Expect: At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect a...

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding wa...

Job Description Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home. We are currently looking for a Senior Software Engineer based in Pune with a proven experience in implementing high scale data-processing applications to work on building the Real-time Reporting & Analytics pipeline at Zendesk. As a Senior Software Engineer, you would contribute to designing, implementing, refactoring and optimising systems with ownership on major project components. The ideal candidate has experience in building large-scale cloud appli...

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About The Role Fivetran’s SaaS Connector group builds and maintains the hundreds of connectors that keep our customers’ data flowing. As a Product Operations Manager, Connectors you will own the day-to-day rhythms and tooling that let the Connector PMs ship fixes, enhancements, and new features quickly and safely. You’ll ...

We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. Key Responsibilities Provide real-time support to customers via live chat, email, SMS, and phone Recommend products, assist in purchase decisions, and identify upsel...

Job Title: IT Specialist Location: Pizza Wings (Wings Hospitality) Corporate Office – Rohtak, Haryana Department: Information Technology Reports To: IT Manager Job Type: Full-Time Position Summary: Pizza Wings is seeking a proactive and knowledgeable IT Specialist to support our corporate office and assist with technology infrastructure across all departments. This individual will be responsible for maintaining computer systems, troubleshooting hardware/software issues, supporting network operations, and ensuring the seamless use of technology to drive business efficiency. Key Responsibilities: Provide technical support for internal users (corporate and franchise support teams), including tr...

As part of Coates Group, a global technology company leading in creating dynamic and engaging customer experiences, you will have the opportunity to be a key player in our innovative journey. With a history spanning nearly 60 years, our solutions have facilitated impactful connections between renowned brands and their customers worldwide. While we take pride in our achievements, we are driven by a vision of continuous growth and evolution. At Coates Group, we embody the values of a family-owned business combined with the innovative spirit of a start-up. Our purpose revolves around "Creating Connections, Empowering Partnerships, and Always Evolving." Through dedication, hard work, and creativ...

As a SAP B1 Financial Analyst at HH Global, your primary responsibility will be to maintain, optimize, and enhance the SAP Business One system to support financial operations. You will collaborate closely with finance teams, IT, and other stakeholders to ensure accurate reporting, system integrity, and process efficiency. Your key tasks will include managing master data, particularly business partner records, ensuring data accuracy, and providing exceptional service through handling support requests and meeting Service Level Agreements (SLAs) via Zendesk. Your main responsibilities will include: - Managing and maintaining master data to ensure accuracy and consistency in business partner rec...

As a Customer Support Specialist (Paid Plans) at Tide, you will play a crucial role in providing exceptional service to our paid account members. You will be responsible for managing, maintaining, and nurturing relationships with our SMEs to drive revenue for Tide and deliver value to our members. Your primary objective is to position Tide as the preferred business banking app for SMEs, and you will be expected to work shifts and weekends on a rotational basis. In this role, your key responsibilities will include identifying pain points and addressing the needs and requirements of our members within the capabilities of Tide's offerings. You will collaborate closely with the Plus/Pro team to ...

The job involves taking ownership of customer issues reported and ensuring that problems are resolved effectively. This includes researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues. You will be required to follow standard procedures for escalating unresolved issues to the appropriate internal teams. It is essential to have a good understanding of computer systems, mobile devices, and other tech products, along with the ability to diagnose and troubleshoot basic technical issues. Familiarity with remote desktop applications and help desk software, such as Zendesk, is necessary. The ideal candidate should possess excellent problem-solving and communicat...

About the Position: Customer Support plays an indispensable role in our success as a company. You will be the voice of the company, helping our customers have a positive experience. You must be calm, caring, and compassionate, and have a strong sense of empathy in difficult situations. Essential Job Functions Read, review, respond, and document user reports, reviews, and support tickets regarding all the gaming-related questions and concerns via Helpshift support system, emails, facebook messages, in app queries, chats and phone calls and other means of communication. Adapt to customer needs to provide top quality support for both technical and non-technical issues Resolves product or servic...