1628 Zendesk Jobs - Page 23

Key Responsibilities: Respond promptly and professionally to customer inquiries via email, live chat, and social media. Assist customers with product details, sizing recommendations, and order-related concerns. Process and manage returns, exchanges, and refunds as per company policies. Handle customer complaints with patience, empathy, and problem-solving skills to enhance customer satisfaction. Stay updated on product offerings, company policies, and sustainability practices to provide accurate information. Troubleshoot and resolve issues related to website navigation, product availability, shipping, and order processing. Monitor and follow up on open customer cases to ensure timely resolutions. Work closely with logistics and marketing teams to enhance customer experiences. Track customer feedback, report recurring issues, and suggest areas for improvement. Assist in creating FAQs, help guides, and other customer support resources. Required Qualifications: Previous experience in customer service or support role (preferably in e-commerce or fashion). Excellent English-speaking and written communication skills with the ability to communicate clearly, professionally, and empathetically. Strong problem-solving skills with a customer-first approach. Ability to work independently in a remote environment and manage tasks efficiently. Tech-savvy with experience in customer service tools like Zendesk, Freshdesk, or similar platforms. Knowledge of linen fabric, fashion trends, or sustainability practices is a plus. Comfortable working in a fast-paced and evolving business environment. Preferred Skills: 2 years in customer service or support role (preferably in e-commerce or fashion). Experience working in a remote customer service role. Multilingual skills (a plus, but not required). Familiarity with social media-based customer service (Instagram, Facebook, etc.). What We Offer: Benefits: Paid time off, bonuses. Work Schedule: 10 AM 6 PM, Day shift (Monday to Saturday). Employee discounts & professional growth opportunities. An inclusive, empowering, and supportive work environment. skills : - customer support, e-commerce, fashion industry, online retail, customer inquiries, order processing, refunds, exchanges, returns, issue resolution, live chat support, email support, social media customer service, Zendesk, Freshdesk, remote work, problem-solving, communication skills, English proficiency, customer experience, sustainability, fast-paced environment, teamwork, customer satisfaction.

AI Deployment Specialist About Our Client: Our client is a tech-enabled outsourcing platform that integrates AI with human expertise to deliver exceptional customer experiences. Their services—ranging from telecalling to sales and support—leverage automation and trained professionals to drive efficiency, reduce costs, and scale business growth across industries. Job Description: AI Deployment Specialist Location: Noida Experience: 3+ Years Qualification: Bachelors in Engineering or relevant field About the role: This is a customer-facing, project management + technical role focused on deploying AI voice/chat agents for clients. You’ll act as a bridge between customers, tech, and internal teams—making sure the AI agent is designed, integrated, tested, launched, and improved continuously. Responsibilities: Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics. Translate requirements into a clear agent blueprint for building AI agent—conversation flows, prompts, fallback logic, and reporting. Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets. Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs. Guide customers through UAT, collect feedback, and secure go-live approval. Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance. Identify new use cases and channels, build business cases, and partner with Sales to grow account revenue. Surface product gaps and influence the roadmap with data-backed insights. Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers. Raise open issues with cross-functional teams and drive resolution in a timely manner. “Growth” getter & upseller: Find opportunities to upsell/cross-sell/upgrade in existing customer base to expand the MRR or recurring revenue. Solicit references from existing customers. Own the customer journey from kickoff to steady state, helping prompt writers design, launch and iterate on their AI agents. Coordinate with finance teams for billing initiatives. Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions. Requirements: 3+ years in customer-facing implementation of conversational AI (voice or chat). Proven experience integrating AI solutions with CRMs or ticketing platforms (e.g., Zendesk, Freshdesk, custom stacks). Comfort with basic web tech and APIs, enough to collaborate effectively with engineers. Strong project-management discipline: scoping, timelines, risk mitigation, stakeholder updates. Executive-level communication skills; able to translate technical details into business impact. Mindset of continuous improvement—you treat go-live as Day 1, not done.

Job Description Note: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. Zendesk’s people have one goal in mind - to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers happy, every day. Our engineering team in Australia works at a scale that most companies only dream about, and where the challenges start to get seriously exciting. In fact, our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk’s most loved products. Who You Could Be Working With You’ll be part of a high-performing team responsible for building distributed, high scale and data-intensive integrations that extend our best-in-class core SaaS product. Partnered with other SaaS providers and cloud vendors (e.g. Slack, Atlassian and AWS), our products commonly incorporate the latest technologies and features to provide innovative solutions to our customers. We enjoy working with Engineers who possess a strong growth mindset, are hardworking at problem-solving and can demonstrate leadership qualities. Our integrations process around 10 million events per day, so you will be challenged by the global scale and complexity of these systems! What you’ll get to do each day At least 2 years of commercial software engineering experience 1+ years of experience in golang, preferably in highly-concurrent systems. 1+ years of experience in frontend development using JavaScript and React. Good communication skills, both written and verbal - we are a distributed remote company and hence prioritise asynchronous collaboration. Meticulous, with a focus on the delivery of quality work with a mindfulness of timelines needed for the business. Use standard methodologies at every stage of the development cycle, peer code review and rapid deployment. What you bring to the role Experience building integrations with REST APIs, OAuth. Experience building integrations with popular SaaS products such as Jira, Slack, Shopify, Workday & Microsoft Teams Tech Stack Our code is written primarily in Golang, JavaScript / TypeScript. Our frontends use frameworks including React, Redux, React Testing Library, Cypress, Jest. Our servers live in AWS. Our applications/services are deployed via Spinnaker to Kubernetes. Our data is stored in Aurora/MySQL, DynamoDB, and Amazon S3. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Summary: We’re looking for a proactive and customer-focused E-Commerce Customer Support Specialist to join our growing team. In this role, you’ll support a well-known U.S.-based online retailer celebrated for offering limited-time deals on popular brand-name products. As a key member of the support team, you’ll be the first point of contact for customers—helping them resolve issues, answer questions, and ensure a smooth and enjoyable shopping experience. You’ll use tools like Gorgias and Shopify to manage support tickets and order-related tasks efficiently. This position is ideal for someone who thrives in a fast-paced e-commerce environment, enjoys problem-solving, and takes pride in delivering exceptional service with empathy and precision. Key Responsibilities: Customer Interaction & Problem Resolution Provide exceptional customer support across various channels (e.g., email, chat, phone), addressing inquiries, resolving issues, and ensuring a positive customer experience for customers navigating a dynamic product catalog Handle product inquiries, order status updates, returns/exchanges, and provide basic technical support as needed, often for unique and time-sensitive offerings Listen actively to customer concerns, empathize with their situations, and offer effective solutions System Utilization & Data Management Efficiently navigate and utilize our primary customer support systems: Gorgias (for helpdesk management) and Shopify (for e-commerce order management). Experience with similar platforms such as Zendesk, Freshdesk, or Intercom for customer support, and WooCommerce or BigCommerce for e-commerce order processing, would be a strong asset Accurately document customer interactions and resolutions within the designated systems Maintain up-to-date knowledge of products, policies, and procedures to provide accurate information, adapting quickly to new product launches Collaboration & Team Contribution Collaborate closely with the eCommerce operations team to streamline processes and improve the overall customer journey Communicate effectively with internal teams to escalate complex issues and ensure timely resolution Contribute to a positive team environment and uphold our commitment to outstanding customer service Participate in training and coaching sessions to continuously improve customer service skills and system proficiency Qualifications: Proven experience (2-4 years preferred) in a customer service or customer support role, preferably in a fast-paced e-commerce environment Strong familiarity with or a quick learner of customer support software; direct experience with Gorgias and Shopify is highly advantageous Excellent written and verbal communication skills in English, with a professional and empathetic tone Strong problem-solving abilities and the capacity to de-escalate difficult situations Highly organized, detail-oriented, and able to manage multiple inquiries concurrently in a dynamic retail setting Ability to work independently with supervision and as part of a collaborative team A positive attitude, strong work ethic, and a genuine desire to help customers Ability to adapt quickly to new technologies and evolving customer service processes for diverse product categories What Makes This Role Exciting: 100 % Remote work set-up and Work Life Balance Competitive pay A Dynamic and Exciting E-Commerce Retail Environment: Be part of a unique e-commerce model that offers new and exciting products daily Direct Impact on Customer Happiness: Your work directly contributes to a positive shopping experience for customers discovering great deals and unique items Growth Opportunities: Join a rapidly expanding team with clear plans for adding more agents, offering pathways for professional development Supportive Team & Leadership: Benefit from comprehensive training, continuous support from supervisors, and oversight from the eCommerce operations lead About BOLD Business: Bold Business is a US-based, leading global business process outsourcing firm with over 25 years of experience and more than $7B in client engagements. We partner with companies worldwide to support their talent outsourcing and workforce scalability needs. (Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, JazzHR. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.) Powered by JazzHR adtu7xmYXg

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP) Manage email inboxes, scheduling, and administrative priorities Engage with customers and community members via forums, comments, and DMs Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.) Assist with operational and hands-on tasks requiring strong technical skills Maintain accuracy and attention to detail when working with reports and tracking systems What We're Looking For At least 1 year of online/remote work experience (required) Proficient/advanced in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP, data organization) Experience with Zendesk, Shopify, RLM, Qlik, ClickUp, Asana, and Google Analytics not required but preferred Excellent written communication skills and strong organizational abilities Ability to manage multiple priorities effectively in a fast-paced environment Comfortable working with inventory, order management systems, and data reporting platforms Bonus points if you have technical experience supporting operational processes or product-based businesses Technical Requirements A laptop or desktop with at least an i5 processor (or Mac equivalent) A reliable internet connection with at least 15 Mbps download/upload speed A quiet, dedicated workspace What We Offer 100% remote work — work from anywhere Performance reviews and growth opportunities within our team Health and dental insurance (or a health stipend based on location) Paid time off to support your work-life balance Access to learning tools and regular feedback to fuel your career development A collaborative and supportive work environment where your contributions truly matter If you’re an experienced online professional who’s ready to help high-growth brands stay organized and scale smarter — we’d love to meet you. Apply now and join a team that values your skills, drive, and ambition!

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP) Manage email inboxes, scheduling, and administrative priorities Engage with customers and community members via forums, comments, and DMs Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.) Assist with operational and hands-on tasks requiring strong technical skills Maintain accuracy and attention to detail when working with reports and tracking systems What We're Looking For At least 1 year of online/remote work experience (required) Proficient/advanced in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP, data organization) Experience with Zendesk, Shopify, RLM, Qlik, ClickUp, Asana, and Google Analytics not required but preferred Excellent written communication skills and strong organizational abilities Ability to manage multiple priorities effectively in a fast-paced environment Comfortable working with inventory, order management systems, and data reporting platforms Bonus points if you have technical experience supporting operational processes or product-based businesses Technical Requirements A laptop or desktop with at least an i5 processor (or Mac equivalent) A reliable internet connection with at least 15 Mbps download/upload speed A quiet, dedicated workspace What We Offer 100% remote work — work from anywhere Performance reviews and growth opportunities within our team Health and dental insurance (or a health stipend based on location) Paid time off to support your work-life balance Access to learning tools and regular feedback to fuel your career development A collaborative and supportive work environment where your contributions truly matter If you’re an experienced online professional who’s ready to help high-growth brands stay organized and scale smarter — we’d love to meet you. Apply now and join a team that values your skills, drive, and ambition!

About The Opportunity Operating within the fast-paced global Business Process Outsourcing (BPO) industry, we provide multilingual voice and digital support services for Fortune 500 technology, e-commerce and fintech clients. Our India-based contact centre delivers round-the-clock customer experience solutions aligned to North American and European time zones. Role: International Customer Service Representative (Night Shift) Role & Responsibilities Handle inbound and outbound voice calls, emails and live chats from US/UK customers, achieving first-contact resolution. Troubleshoot product or service queries, log cases accurately in CRM, and escalate complex issues per Standard Operating Procedures. Meet or exceed daily KPIs for average handling time, customer satisfaction (CSAT) and service level adherence. Document interactions with clear, concise notes to ensure seamless follow-up across shifts. Collaborate with team leads to identify recurring issues and recommend process or knowledge-base improvements. Uphold data privacy, security and compliance standards (GDPR/PCI) during every customer interaction. Skills & Qualifications Must-Have Graduate degree or equivalent with 1+ year in international voice support. Excellent verbal and written English with neutral/US accent. Proficiency in customer service CRMs (Salesforce, Zendesk or similar). Availability to work permanent night shifts, weekends and Indian public holidays. Typing speed 35+ WPM with high accuracy. Preferred Experience supporting SaaS or e-commerce products. Knowledge of de-escalation and upselling techniques. Familiarity with ITIL ticketing workflows and remote troubleshooting tools. Benefits & Culture Highlights Fixed night-shift allowance, performance bonuses and health insurance from day one. Door-to-door secure cab transport with GPS tracking. Engaging, inclusive workplace with paid learning modules and rapid career advancement to Quality Analyst or Team Lead within 18 months. Location: On-site contact centre, India (city allocation based on project). Join us to deliver world-class customer experiences and accelerate your global support career. Skills: excellent verbal and written english,upselling techniques,typing speed 35+ wpm,de-escalation techniques,time management,remote troubleshooting tools,bpo,communication,customer service,proficiency in customer service crms,familiarity with itil ticketing workflows,crm tools,problem solving,active listening

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP) Manage email inboxes, scheduling, and administrative priorities Engage with customers and community members via forums, comments, and DMs Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.) Assist with operational and hands-on tasks requiring strong technical skills Maintain accuracy and attention to detail when working with reports and tracking systems What We're Looking For At least 1 year of online/remote work experience (required) Proficient/advanced in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP, data organization) Experience with Zendesk, Shopify, RLM, Qlik, ClickUp, Asana, and Google Analytics not required but preferred Excellent written communication skills and strong organizational abilities Ability to manage multiple priorities effectively in a fast-paced environment Comfortable working with inventory, order management systems, and data reporting platforms Bonus points if you have technical experience supporting operational processes or product-based businesses Technical Requirements A laptop or desktop with at least an i5 processor (or Mac equivalent) A reliable internet connection with at least 15 Mbps download/upload speed A quiet, dedicated workspace What We Offer 100% remote work — work from anywhere Performance reviews and growth opportunities within our team Health and dental insurance (or a health stipend based on location) Paid time off to support your work-life balance Access to learning tools and regular feedback to fuel your career development A collaborative and supportive work environment where your contributions truly matter If you’re an experienced online professional who’s ready to help high-growth brands stay organized and scale smarter — we’d love to meet you. Apply now and join a team that values your skills, drive, and ambition!

Job Title: AWS Connect Developer Location: [Onsite – Noida. India] Employment Type: [Full-time] Experience Required: 3+ years with AWS services, 3+ year with Amazon Connect Job Summary: We are looking for an experienced AWS Connect Developer to design, develop, and integrate Amazon Connect-based contact center solutions. You will be responsible for creating contact flows, integrating AWS services (Lambda, DynamoDB, Lex, S3, etc.), and ensuring seamless user experiences across voice, chat, and messaging channels. Key Responsibilities: Design and develop Amazon Connect contact flows, queues, routing profiles, and user configurations Implement custom call flows using AWS Lambda, Lex bots, and AWS S3 integrations Integrate Amazon Connect with third-party systems (CRM, ticketing tools, databases) Set up real-time and historical reporting using Amazon Connect metrics and AWS CloudWatch Configure Chat , Voice , and Omni-channel experiences Troubleshoot issues and optimize contact flow logic and latency Work with AWS services including Lambda, DynamoDB, S3, CloudFormation, Kinesis, CloudWatch Implement security best practices (IAM policies, data privacy, encryption) Collaborate with frontend/backend teams for UI/API integration of contact center functionalities Required Skills & Qualifications: Hands-on experience with Amazon Connect development and configuration Proficiency in AWS Lambda (Node.js or Python preferred) Experience with AWS services like DynamoDB, S3, CloudWatch, Lex, Kinesis Knowledge of CTI (Computer Telephony Integration) and REST APIs Familiarity with AWS CLI , CloudFormation , or CDK for infrastructure automation Strong understanding of IVR/ACD , call routing, and real-time analytics Must be able to independently gather & understand requirement, identify time estimate for execution, design and execute the workflows Excellent debugging and troubleshooting skills Strong communication and documentation abilities Preferred Qualifications: Experience integrating Amazon Connect with Salesforce, Zendesk, ServiceNow , or similar CRMs Familiarity with Contact Lens for Amazon Connect AWS Certification (especially AWS Certified Developer – Associate or Solutions Architect ) is a plus Why Join Us? Opportunity to work on cutting-edge cloud contact center solutions Complete ownership for end-to-end execution Fast-paced, impact-driven team Company Description Fastcurve Services Pvt Ltd - Fastcurve, is a Software Consultancy & Engineering Services firm, trusted by clients from global locations in US, Canada, UK, Germany, UAE, India, and Australia. Fastcurve provides services for project consultancy, digital initiatives, independent QA, and extended team support. As a partner with AWS, Fastcurve offers cloud infrastructure and contact center solutions.

Summary: We’re looking for a proactive and customer-focused Customer Support Agent to join our growing team. In this role, you’ll support a well-known U.S.-based online retailer celebrated for offering limited-time deals on popular brand-name products. As a key member of the support team, you’ll be the first point of contact for customers—helping them resolve issues, answer questions, and ensure a smooth and enjoyable shopping experience. You’ll use tools like Gorgias and Shopify to manage support tickets and order-related tasks efficiently. This position is ideal for someone who thrives in a fast-paced e-commerce environment, enjoys problem-solving, and takes pride in delivering exceptional service with empathy and precision. Key Responsibilities: Customer Interaction & Problem Resolution Provide exceptional customer support across various channels (e.g., email, chat, phone), addressing inquiries, resolving issues, and ensuring a positive customer experience for customers navigating a dynamic product catalog Handle product inquiries, order status updates, returns/exchanges, and provide basic technical support as needed, often for unique and time-sensitive offerings Listen actively to customer concerns, empathize with their situations, and offer effective solutions System Utilization & Data Management Efficiently navigate and utilize our primary customer support systems: Gorgias (for helpdesk management) and Shopify (for e-commerce order management). Experience with similar platforms such as Zendesk, Freshdesk, or Intercom for customer support, and WooCommerce or BigCommerce for e-commerce order processing, would be a strong asset Accurately document customer interactions and resolutions within the designated systems Maintain up-to-date knowledge of products, policies, and procedures to provide accurate information, adapting quickly to new product launches Collaboration & Team Contribution Collaborate closely with the eCommerce operations team to streamline processes and improve the overall customer journey Communicate effectively with internal teams to escalate complex issues and ensure timely resolution Contribute to a positive team environment and uphold our commitment to outstanding customer service Participate in training and coaching sessions to continuously improve customer service skills and system proficiency Qualifications: Proven experience (2-4 years preferred) in a customer service or customer support role, preferably in a fast-paced e-commerce environment Strong familiarity with or a quick learner of customer support software; direct experience with Gorgias and Shopify is highly advantageous Excellent written and verbal communication skills in English, with a professional and empathetic tone Strong problem-solving abilities and the capacity to de-escalate difficult situations Highly organized, detail-oriented, and able to manage multiple inquiries concurrently in a dynamic retail setting Ability to work independently with supervision and as part of a collaborative team A positive attitude, strong work ethic, and a genuine desire to help customers Ability to adapt quickly to new technologies and evolving customer service processes for diverse product categories What Makes This Role Exciting: 100 % Remote work set-up and Work Life Balance Competitive pay A Dynamic and Exciting E-Commerce Retail Environment: Be part of a unique e-commerce model that offers new and exciting products daily Direct Impact on Customer Happiness: Your work directly contributes to a positive shopping experience for customers discovering great deals and unique items Growth Opportunities: Join a rapidly expanding team with clear plans for adding more agents, offering pathways for professional development Supportive Team & Leadership: Benefit from comprehensive training, continuous support from supervisors, and oversight from the eCommerce operations lead About BOLD Business: Bold Business is a US-based, leading global business process outsourcing firm with over 25 years of experience and more than $7B in client engagements. We partner with companies worldwide to support their talent outsourcing and workforce scalability needs. (Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, JazzHR. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.) Powered by JazzHR B5Z3O3iDqb

About The Opportunity Operating within the fast-paced global Business Process Outsourcing (BPO) industry, we provide multilingual voice and digital support services for Fortune 500 technology, e-commerce and fintech clients. Our India-based contact centre delivers round-the-clock customer experience solutions aligned to North American and European time zones. Role: International Customer Service Representative (Night Shift) Role & Responsibilities Handle inbound and outbound voice calls, emails and live chats from US/UK customers, achieving first-contact resolution. Troubleshoot product or service queries, log cases accurately in CRM, and escalate complex issues per Standard Operating Procedures. Meet or exceed daily KPIs for average handling time, customer satisfaction (CSAT) and service level adherence. Document interactions with clear, concise notes to ensure seamless follow-up across shifts. Collaborate with team leads to identify recurring issues and recommend process or knowledge-base improvements. Uphold data privacy, security and compliance standards (GDPR/PCI) during every customer interaction. Skills & Qualifications Must-Have Graduate degree or equivalent with 1+ year in international voice support. Excellent verbal and written English with neutral/US accent. Proficiency in customer service CRMs (Salesforce, Zendesk or similar). Availability to work permanent night shifts, weekends and Indian public holidays. Typing speed 35+ WPM with high accuracy. Preferred Experience supporting SaaS or e-commerce products. Knowledge of de-escalation and upselling techniques. Familiarity with ITIL ticketing workflows and remote troubleshooting tools. Benefits & Culture Highlights Fixed night-shift allowance, performance bonuses and health insurance from day one. Door-to-door secure cab transport with GPS tracking. Engaging, inclusive workplace with paid learning modules and rapid career advancement to Quality Analyst or Team Lead within 18 months. Location: On-site contact centre, India (city allocation based on project). Join us to deliver world-class customer experiences and accelerate your global support career. Skills: excellent verbal and written english,upselling techniques,typing speed 35+ wpm,de-escalation techniques,time management,remote troubleshooting tools,bpo,communication,customer service,proficiency in customer service crms,familiarity with itil ticketing workflows,crm tools,problem solving,active listening

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP) Manage email inboxes, scheduling, and administrative priorities Engage with customers and community members via forums, comments, and DMs Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.) Assist with operational and hands-on tasks requiring strong technical skills Maintain accuracy and attention to detail when working with reports and tracking systems What We're Looking For At least 1 year of online/remote work experience (required) Proficient/advanced in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP, data organization) Experience with Zendesk, Shopify, RLM, Qlik, ClickUp, Asana, and Google Analytics not required but preferred Excellent written communication skills and strong organizational abilities Ability to manage multiple priorities effectively in a fast-paced environment Comfortable working with inventory, order management systems, and data reporting platforms Bonus points if you have technical experience supporting operational processes or product-based businesses Technical Requirements A laptop or desktop with at least an i5 processor (or Mac equivalent) A reliable internet connection with at least 15 Mbps download/upload speed A quiet, dedicated workspace What We Offer 100% remote work — work from anywhere Performance reviews and growth opportunities within our team Health and dental insurance (or a health stipend based on location) Paid time off to support your work-life balance Access to learning tools and regular feedback to fuel your career development A collaborative and supportive work environment where your contributions truly matter If you’re an experienced online professional who’s ready to help high-growth brands stay organized and scale smarter — we’d love to meet you. Apply now and join a team that values your skills, drive, and ambition!

Job Description What you"ll do As a member of the centralized quality and reliability team, support engineering teams to develop, test and launch new products  Design and execute testing strategies and comprehensive test plans covering functional and non-functional requirements Drive cross functional testing initiatives from conception to launch Perform manual and automated testing as needed. Create and maintain UI and API automated tests Contribute to developing and maintaining existing automation test frameworks Own the entire QA lifecycle including planning, testing, and reporting Document and report all identified bugs and defects clearly, ensuring accurate reproduction steps. Develop and maintain robust documentation for testing processes and procedures.  Qualifications: 4+ years of experience planning, designing and executing manual and automated tests for enterprise Saas products Fluency with scripting languages like JavaScript, Typescript or Ruby Experience with testing frameworks and tools like Selenium, Cypress, Playwright, JUnit Hands on experience in design, implementation and maintenance of high-quality UI, API, load and performance automation suites. Understanding and experience with CI/CD tools like Jenkins, Spinnaker, Github Actions (a plus) Experience working in a global environment, with an understanding of cultural sensitivities and localization practices (a plus). Excellent communication and collaboration skills. Strong analytical and problem-solving skills. Excellent written and verbal communication skills in English, with the ability to communicate effectively with a global team. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Note: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. Zendesk’s people have one goal in mind - to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers happy, every day. Our engineering team in Australia works at a scale that most companies only dream about, and where the challenges start to get seriously exciting. In fact, our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk’s most loved products. Who you could be working with You’ll be part of a high-performing team responsible for building distributed, high scale and data-intensive integrations that extend our best-in-class core SaaS product. Partnered with other SaaS providers and cloud vendors (e.g. Slack, Atlassian and AWS), our products commonly incorporate the latest technologies and features to provide innovative solutions to our customers. We enjoy working with Engineers who possess a strong growth mindset, are hardworking at problem-solving and can demonstrate leadership qualities. Our integrations process around 10 million events per day, so you will be challenged by the global scale and complexity of these systems! What you’ll get to do each day At least 2 years of commercial software engineering experience 1+ years of experience in golang, preferably in highly-concurrent systems. 1+ years of experience in frontend development using JavaScript and React. Good communication skills, both written and verbal - we are a distributed remote company and hence prioritise asynchronous collaboration. Meticulous, with a focus on the delivery of quality work with a mindfulness of timelines needed for the business. Use standard methodologies at every stage of the development cycle, peer code review and rapid deployment. What you bring to the role Experience building integrations with REST APIs, OAuth. Experience building integrations with popular SaaS products such as Jira, Slack, Shopify, Workday & Microsoft Teams Tech Stack Our code is written primarily in Golang, JavaScript / TypeScript. Our frontends use frameworks including React, Redux, React Testing Library, Cypress, Jest. Our servers live in AWS. Our applications/services are deployed via Spinnaker to Kubernetes. Our data is stored in Aurora/MySQL, DynamoDB, and Amazon S3. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description: Title: Customer Support Specialist, Digital Products Location: Gurugram, Haryana, India Experience: 2-5 years in customer support, technical support, or a related role, preferably in a digital product or SaaS environment. About the Role: We are seeking a dedicated and customer-focused Customer Support Specialist to be the frontline for our users, providing exceptional technical assistance and problem resolution for our portfolio of digital products and applications. You will be responsible for understanding customer issues, guiding them through solutions, and ensuring a positive experience that contributes to customer retention and satisfaction. This role requires a blend of technical aptitude, strong communication skills, and a genuine desire to help users succeed with our products. Key Responsibilities: Customer Issue Resolution: Provide timely and effective technical support to customers via multiple channels (e.g., email, chat, phone, support tickets). Troubleshooting & Diagnosis: Accurately identify, diagnose, and troubleshoot technical issues related to digital products, applications, and their features. Product Expertise: Develop and maintain a deep understanding of our digital products, their functionalities, common use cases, and underlying technologies. Guidance & Education: Guide customers through steps to resolve issues, explain product features, and help them maximize their use of our applications. Documentation & Knowledge Base: Contribute to and update our internal knowledge base and customer-facing FAQs to empower self-service and streamline support processes. Issue Escalation: Escalate complex technical issues to higher-tier support, engineering, or product teams when necessary, ensuring all relevant information is captured. Feedback Collection: Gather customer feedback and insights, feeding them back to product development and engineering teams for continuous improvement. CRM & Ticketing System Management: Accurately log, track, and manage all customer interactions and issues within our CRM or ticketing system (e.g., Zendesk, Salesforce Service Cloud, or custom solutions). Customer Relationship Building: Foster positive relationships with customers, acting as a friendly and knowledgeable advocate for their needs. SLA Adherence: Ensure adherence to service level agreements (SLAs) for response and resolution times. Required Qualifications: Bachelor's degree in a relevant field (e.g., Computer Applications, IT, Business, or equivalent practical experience). 2-5 years of experience in a customer support, technical support, or helpdesk role. Proven experience supporting digital products, web applications, mobile apps, or SaaS solutions. Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly and patiently to non-technical users. Strong problem-solving and analytical abilities, with a methodical approach to troubleshooting. Familiarity with common operating systems (Windows, macOS, Linux basics), web browsers, and mobile platforms (iOS, Android). Experience using CRM software and ticketing systems for managing customer interactions. Ability to work independently and as part of a team in a fast-paced environment. High degree of empathy and a customer-centric mindset. Preferred Qualifications: Experience with SQL queries or basic API testing for troubleshooting. Familiarity with Agile development methodologies. Experience with live chat or phone support. Knowledge of basic networking concepts. Any additional language proficiency relevant to your customer base.

About Aeris: For more than three decades, Aeris has been a trusted cellular IoT leader enabling the biggest IoT programs and opportunities across Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Our IoT technology expertise serves a global ecosystem of 7,000 enterprise customers and 30 mobile network operator partners, and 80 million IoT devices across the world. Aeris powers today’s connected smart world with innovative technologies and borderless connectivity that simplify management, enhance security, optimize performance, and drive growth. Built from the ground up for IoT and road-tested at scale, Aeris IoT Services are based on the broadest technology stack in the industry, spanning connectivity up to vertical solutions. As veterans of the industry, we know that implementing an IoT solution can be complex, and we pride ourselves on making it simpler. Our company is in an enviable spot. We’re profitable, and both our bottom line and our global reach are growing rapidly. We’re playing in an exploding market where technology evolves daily and new IoT solutions and platforms are being created at a fast-pace. A few things to know about us: We put our customers first . When making decisions, we always seek to do what is right for our customer first, our company second, our teams third, and individual selves last. We do things differently. As a pioneer in a highly-competitive industry that is poised to reshape every sector of the global economy, we cannot fall back on old models. Rather, we must chart our own path and strive to out-innovate, out-learn, out-maneuver and out-pace the competition on the way. We walk the walk on diversity . We’re a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and more – and that’s by design. We see diverse perspectives as a core competitive advantage. Integrity is essential. We believe in doing things well – and doing them right. Integrity is a core value here: you’ll see it embodied in our staff, our management approach and growing social impact work (we have a VP devoted to it). You’ll also see it embodied in the way we manage people and our HR issues: we expect employees and managers to deal with issues directly, immediately and with the utmost respect for each other and for the Company. We are owners. Strong managers enable and empower their teams to figure out how to solve problems. You will be no exception, and will have the ownership, accountability and autonomy needed to be truly creative. NOC Engineer Network Operations Center (NOC) Engineers monitor applications and infrastructure for a IOT solution to proactively detect problems from a central location. They analyze problems, perform troubleshooting and incident response on the system, escalate to next level and track problems through to resolution. Job Detail Function: Global Service Operations Center Position: NOC Engineer Location: Noida Responsibilities: Alarms monitoring of Aeris application and infrastructure Proactively identify the problem and take the defined actions based on scripted method of procedures Provide expertise in monitoring to department peers Escalate the issue to next level and ensure the problem resolution Page the stake holders and Set-up the Incident management bridge for problem resolution Document the problem, impact and resolution delivered by SMEs Managing multiple cases at one time while adding procedural documentation Manage your workload by accurately gauging timelines and meeting timelines Required to work in 24*7 shift Candidate Prerequisites Qualifications: Degree within Electronics Engineering/Telecommunication Engineering/ Computer Science/Computer Engineering or equivalent. Years of experience: 2-5 years Technical and/or functional skills: Consistent success in NOC or in an IT helpdesk within a high traffic, global enterprise environment Experience with Zendesk, Jira or ticket tracking best practices Excellent written and verbal communication Experience with diagnostic tools and reading and interpreting logs Excellent organization skills A curious mindset and a passion for continued learning, staying abreast of new technology and techniques Service Performance indicators and their interpretation Working experience in either Access, Core, Transport networks Knowledge of routers/switches/firewall desired but is not mandator Personality attributes: Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner Must possess good communication skills and fluent in English speaking and Writing Strict adherence to company policies, confidentiality, and mature judgment must be always demonstrated Desire to excel, capability to drive the solution of a problem and flexibility in work schedule Consistent attention to detail High level of commitment Team Player Customer focus approach and sense of urgency Ready to work in shifts 24x7

About Loxala Loxala is a global freelance marketplace redefining the future of work. Our platform connects top-tier freelancers with high-quality clients in a curated, transparent, and scalable environment. With a strong focus on user experience, innovation, and trust, we aim to build not just a marketplace but a movement. We believe in empowering professionals and companies alike through intelligent systems, a verified talent pipeline, and next-gen collaboration tools like portfolio websites, AI skill-matching, and built-in communication solutions. Job Description Loxala is seeking a Multichannel Customer Support Specialist with 3–4 years of experience to join our growing global support team. You’ll be the first point of contact for our users across social media and ticketing platforms, ensuring they receive timely, clear, and helpful assistance. Key Responsibilities • Manage and resolve customer inquiries through LinkedIn, Facebook, Instagram, and X (Twitter). • Handle support tickets using platforms such as Zendesk, Freshdesk, or similar tools. • Provide clear, concise, and empathetic written responses. • Escalate complex issues to the appropriate internal team. • Proactively identify user pain points and report patterns. • Help optimize and update support documentation and response templates. • Maintain SLAs and customer satisfaction standards. Required Qualifications • 3–4 years of experience in customer support or community management roles. • Experience managing customer interactions across social media platforms. • Excellent written English communication skills. • Familiarity with ticketing systems and CRM tools. • Ability to multi-task and manage competing priorities in a remote environment. • Strong emotional intelligence and problem-solving skills. Preferred Qualifications • Experience working with marketplace or SaaS platforms. • Understanding of freelancing or tech-driven ecosystems. Work Environment • Fully remote role • Flexible hours within your time zone, with occasional team syncs • Opportunity to grow in a mission-driven tech company with a global vision

Company Description Believe is one of the world’s leading digital music companies. Believe’s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development. Its 2,020 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness, and transparency. To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry! Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: FR0014003FE9). www.believe.com Ready to #setthetone with Believe? Job Description About the Role: We are seeking a dedicated Rights & Catalog - Senior Administrator to join our Rights Operations team at Believe’s Mumbai office. This role is pivotal in protecting our Labels & Artists’ rights, managing content disputes, and minimizing legal risks across digital platforms. The Senior Administrator will support rights management, conduct rights audits, and collaborate with internal teams and platform partners to ensure compliance and effective rights enforcement. Key Responsibilities Follow up on various claims, including third-party disputes, appeals, and claims assigned to Believe for resolution. Address and resolve strikes and takedown issues promptly. Conduct regular rights audits of our catalog to detect infringements and Content ID misuse. Manage Facebook Whitelisting processes for eligible content. Provide customer care, operational support, and troubleshooting assistance to our Sales team, Believe clients, and YouTube users regarding rights and content issues. Resolve conflict situations related to copyright, ownership, and rights disputes. Ensure adherence to all KPIs and SLAs related to rights management and infringement resolution. Collaborate with internal teams to reinforce processes, controls, and best practices for rights enforcement. Maintain accurate records of rights claims, disputes, and resolutions. Stay updated on platform policies, copyright laws, and industry best practices. Qualifications Bachelor’s or Master’s degree. Proven experience handling YouTube infringement cases, Content ID claims, or rights management. Hands-on experience with YouTube CMS and Content ID platform. Excellent written and spoken English communication skills. Knowledge of digital music rights management and copyright policies. Organized, reliable, proactive, and disciplined. Ability to work independently and as part of a team. Strong multitasking and time management skills. Digital savvy with familiarity in Zendesk, YouTube CMS, Facebook Rights Manager, and other content management tools. Motivated, curious, and eager to learn. Additional Information Benefits @Believe: #Flexibility – Just punch in leaves, not intime and out time #Office perks – a game of foosball, table tennis to bat the afternoon lacklustre, free event pass for exclusive and limited shows, music subscription, etc #Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture #Transperancy – engaged in secondary activity just disclose it to us #Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future. Disclaimer Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future referencMaintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future referencMaintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Job Description The Payroll Analyst – APAC is responsible for end-to-end payroll processing and compliance across multiple countries in the Asia-Pacific region, specifically the Philippines, Singapore, Japan, and India. This role ensures accurate and timely payroll execution, statutory compliance, and payroll-related reporting, while supporting global payroll initiatives and continuous process improvements. The ideal candidate will have hands-on experience with payroll systems such as Workday , CloudPay , and ADP , and be well-versed in country-specific regulations and best practices. Key Responsibilities Payroll Processing & Compliance Process and validate monthly, bi-weekly, or semi-monthly payrolls for employees in the Philippines, Singapore, Japan, and India. Ensure payroll calculations comply with local labor laws, tax regulations, and company policies. Maintain accurate payroll records and audit trails. Reconcile payroll data and resolve discrepancies in a timely manner. Coordinate with local vendors, finance, and HR teams for payroll inputs and approvals. Statutory Compliance & Reporting Ensure compliance with tax, social security, and labor laws in all supported countries. Prepare and submit statutory filings, such as income tax returns, social insurance contributions, and annual reports, in partnership with local providers. Support internal and external audits by providing payroll data and documentation. Keep abreast of legislative updates in payroll and employment regulations across supported countries. Process Improvement & Stakeholder Support Identify opportunities for process automation, standardization, and efficiency. Develop and maintain payroll process documentation and SOPs. Provide payroll-related support and issue resolution for employees and internal stakeholders. Partner with HR, Finance, and Legal teams to ensure aligned processes and policy compliance. Key Qualifications Bachelor's degree in Accounting, Finance, Human Resources, or related field. 5+ years of experience in multi-country payroll processing, ideally covering APAC. Strong knowledge of local payroll legislation in the Philippines, Singapore, Japan, and India. Proficiency in Workday (HRIS), CloudPay, and ADP payroll systems. Experience working with third-party payroll vendors and managing SLAs. Strong analytical, problem-solving, and organizational skills. Excellent communication and stakeholder management skills. High level of integrity and confidentiality in handling sensitive data. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description The Payroll Analyst – APAC is responsible for end-to-end payroll processing and compliance across multiple countries in the Asia-Pacific region, specifically the Philippines, Singapore, Japan, and India. This role ensures accurate and timely payroll execution, statutory compliance, and payroll-related reporting, while supporting global payroll initiatives and continuous process improvements. The ideal candidate will have hands-on experience with payroll systems such as Workday , CloudPay , and ADP , and be well-versed in country-specific regulations and best practices. Key Responsibilities Payroll Processing & Compliance Process and validate monthly, bi-weekly, or semi-monthly payrolls for employees in the Philippines, Singapore, Japan, and India. Ensure payroll calculations comply with local labor laws, tax regulations, and company policies. Maintain accurate payroll records and audit trails. Reconcile payroll data and resolve discrepancies in a timely manner. Coordinate with local vendors, finance, and HR teams for payroll inputs and approvals. Statutory Compliance & Reporting Ensure compliance with tax, social security, and labor laws in all supported countries. Prepare and submit statutory filings, such as income tax returns, social insurance contributions, and annual reports, in partnership with local providers. Support internal and external audits by providing payroll data and documentation. Keep abreast of legislative updates in payroll and employment regulations across supported countries. Process Improvement & Stakeholder Support Identify opportunities for process automation, standardization, and efficiency. Develop and maintain payroll process documentation and SOPs. Provide payroll-related support and issue resolution for employees and internal stakeholders. Partner with HR, Finance, and Legal teams to ensure aligned processes and policy compliance. Key Qualifications Bachelor's degree in Accounting, Finance, Human Resources, or related field. 5+ years of experience in multi-country payroll processing, ideally covering APAC. Strong knowledge of local payroll legislation in the Philippines, Singapore, Japan, and India. Proficiency in Workday (HRIS), CloudPay, and ADP payroll systems. Experience working with third-party payroll vendors and managing SLAs. Strong analytical, problem-solving, and organizational skills. Excellent communication and stakeholder management skills. High level of integrity and confidentiality in handling sensitive data. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Title: Quality Analyst – Sales Process (with Training Responsibilities) Location: Sector 48, Gurugram. [Badshahpur] Department: Sales / Quality Assurance Reports To: Operations Manager Position Summary: We are seeking an experienced Quality Analyst with training capabilities to support and enhance our sales operations in the Australian market . The ideal candidate will be responsible for auditing sales interactions, maintaining compliance with Australian standards and delivering effective training programs that align with business goals. This dual-role position will ensure that both new and existing sales team members uphold high standards of quality, customer service, and regulatory compliance. Key Responsibilities: Quality Assurance: Monitor and assess outbound/inbound sales calls to evaluate performance against company standards and Australian compliance regulations. Use established QA scorecards to measure effectiveness, objection handling, customer experience, and adherence to ACCC and Telecommunications Industry Ombudsman (TIO) guidelines. Conduct regular calibration sessions to ensure consistent and unbiased evaluation across the compliance team. Provide timely, constructive feedback and coaching to sales agents and team leaders. Collaborate with compliance and legal teams to flag and report any breaches or high-risk behaviors. Prepare and present weekly/monthly quality reports and insights to senior management and stakeholders. Training & Development: Design and deliver training sessions for onboarding, process updates, sales techniques, product knowledge, and compliance. Conduct refresher and corrective training sessions based on audit findings and performance trends. Maintain updated training content and knowledge base documentation aligned with Australian sales and compliance practices. Facilitate engaging training experiences using a mix of virtual and in-person formats tailored to diverse learning styles. Evaluate training effectiveness through assessments, post-training performance analysis, and feedback. Work with Sales Managers and HR to create development plans for underperforming agents. Qualifications & Experience: Bachelor’s degree in Business, Communication, Sales, or a related field. 2–4 years of experience in a quality analyst or sales training role, preferably supporting Australian clients or markets. Experience with contact centre platforms (e.g., Genesys, Five9, Zendesk), QA tools, and CRM systems (e.g., Salesforce). Exceptional communication and facilitation skills. Demonstrated ability to analyze performance data and create actionable improvement plans. Experience working in a culturally diverse or international sales environment. Key Competencies: Strong knowledge of Australian sales and compliance frameworks Quality auditing & root cause analysis Adult learning principles & training delivery Coaching and performance support Customer-first mindset Data-driven decision-making Attention to detail and regulatory awareness Stakeholder collaboration Work Conditions: Flexibility to work in AEST/AEDT time zones Shift Timing : shift Timings is from 7:00 AM to 16:30 PM IST, as we operate within the Australian International Process. [Shift is subject to change an hour early basis business needs and day light saving] Office Location : Our office is located at Gurugram, Sector 48. Transportation Services : Please note that we do not provide any transportation services such as cab facilities, nor do we offer any reimbursement for transportation expenses. Company Website : For more information about our company, please visit veye.com.au Job Types: Full-time, Permanent Pay: ₹250,000.00 - ₹450,000.00 per year Benefits: Provident Fund Schedule: Fixed shift Morning shift Supplemental Pay: Performance bonus Work Location: In person Expected Start Date: 14/07/2025

Process Consultant - Implementation Quality & Governance Position Overview We are seeking a detail-oriented and experienced Process Consultant based in India to oversee, monitor, and ensure the quality and success of our ITSM and Customer Support SaaS tool implementations. This role is critical in maintaining our high standards of delivery excellence, ensuring all projects adhere to established processes, meet quality benchmarks, and achieve customer satisfaction scores of 4.5+ out of 5. The successful candidate will simultaneously track and govern 75-90 smaller implementation projects (4-12 weeks duration) using advanced project management methodologies and tools. Key Responsibilities Process Governance & Quality Assurance Establish, maintain, and enforce standardized implementation processes for ITSM and Customer Support SaaS platforms (Intercom, Zendesk, Freshworks, Jira Service Management, etc.) Monitor project adherence to defined methodologies, quality gates, and delivery standards Conduct regular process audits and quality reviews across all active implementation projects Identify process gaps, deviations, and implement corrective measures to ensure compliance Create and maintain process documentation, templates, and best practice guidelines Project Monitoring & Tracking Oversee and track 75-90 concurrent implementation projects ranging from 4-12 weeks in duration Monitor project milestones, deliverables, timelines, and budget adherence across all implementations Implement early warning systems to identify at-risk projects and escalate issues proactively Generate comprehensive dashboards and reports for stakeholders and leadership teams Ensure all projects maintain timeline commitments and quality standards Customer Satisfaction Management Drive initiatives to achieve and maintain customer satisfaction scores of 4.5+ out of 5 Monitor CSAT trends, identify improvement opportunities, and implement action plans Collaborate with project teams to address customer concerns and feedback promptly Establish customer feedback loops and satisfaction measurement mechanisms Conduct post-implementation reviews to capture lessons learned and improvement opportunities Tool & Technology Management Implement and optimize project management tools (Rocketlane, Asana, Monday.com, Smartsheet, or similar) for portfolio tracking Create automated reporting and monitoring systems for real-time project visibility Maintain project management tool configurations, workflows, and integrations Train project teams on tool usage and best practices Evaluate and recommend new tools and technologies to improve process efficiency Team Collaboration & Support Work closely with Project Managers, Product Consultants, Solution Architects, and implementation teams Provide guidance and support to ensure process compliance across all projects Conduct regular training sessions on process improvements and quality standards Facilitate cross-project knowledge sharing and best practice adoption Support escalation management and issue resolution across multiple projects Reporting & Analytics Generate weekly, monthly, and quarterly reports on portfolio health and performance metrics Create executive dashboards showing project status, quality metrics, and CSAT trends Analyze project data to identify patterns, risks, and improvement opportunities Present findings and recommendations to leadership and stakeholders Maintain comprehensive project documentation and historical performance data Required Qualifications Experience & Background 5-8 years of experience in process consulting, project management, or quality assurance roles Minimum 3 years of experience with ITSM and Customer Support SaaS implementations Proven track record managing large portfolios of concurrent projects (50+ projects) Experience with Intercom, Atlassian, Zendesk, Freshworks, Jira Service Management, or similar platforms Strong background in process improvement methodologies (Six Sigma, Lean, ITIL preferred) Technical Skills Expert proficiency in project management tools (Rocketlane, Asana, Monday.com, Smartsheet, MS Project) Advanced Excel/Google Sheets skills for data analysis and reporting Experience with business intelligence and dashboard tools (Tableau, Power BI, or similar) Knowledge of ITSM frameworks and best practices (ITIL Foundation certified preferred) Understanding of SaaS architecture, integrations, and implementation methodologies Process & Quality Management Strong understanding of project governance frameworks and quality assurance principles Experience implementing and maintaining process documentation and standards Knowledge of customer satisfaction measurement and improvement methodologies Familiarity with audit procedures and compliance monitoring Experience with risk management and issue escalation processes Soft Skills & Competencies Exceptional analytical and problem-solving abilities Strong attention to detail with ability to manage multiple priorities simultaneously Excellent communication skills for cross-functional team collaboration Proactive mindset with ability to identify and address issues before they escalate Strong organizational skills and ability to work in fast-paced environments Preferred Qualifications Bachelor's degree in Engineering, Business Administration, or related field PMP, PRINCE2, or equivalent project management certification Six Sigma Green Belt or Black Belt certification ITIL Foundation or higher certification Experience with North American business environments Background in consulting or professional services organizations Performance Metrics & KPIs Maintain 95%+ project on-time delivery rate across portfolio Achieve average CSAT scores of 4.5+ out of 5 across all implementations Ensure 98%+ process compliance across all monitored projects Generate accurate weekly portfolio status reports with 100% project coverage Reduce project escalations by 20% through proactive monitoring and intervention Working Arrangements Location: India-based (remote work with occasional travel for team meetings) Hours: Overlap with North American business hours (EST/PST) for stakeholder communication Travel: Minimal domestic travel may be required for training or team meetings Team Structure: Reports to Delivery Lead with matrix reporting to the management What We Offer Competitive salary aligned with Indian market standards Performance bonuses based on portfolio success metrics and CSAT achievements Comprehensive health and wellness benefits Professional development budget for certifications and training Opportunity to work with cutting-edge SaaS technologies and global clients Career advancement opportunities within growing professional services organization

🚀 We’re Hiring: Delivery Head – India 📍 Location: Chennai / Remote (India) 📢 Type: Full-Time | Leadership | Delivery & Customer Success 🌐 Website: www.saasgenie.ai 💡 About SaaSGenie At SaaSGenie , we help businesses adopt SaaS platforms— faster, smarter, and more human . Our implementation and migration services for tools like Freshservice, Rocketlane, Zendesk, and others power enterprise transformation across ITSM, CX, and Project Delivery. We’re scaling rapidly and looking for a Delivery Head – India to lead our India-based delivery operations and serve as a core member of our global leadership team. 🎯 The Role: Delivery Head – India As Delivery Head – India , you will be responsible for building and managing our India delivery team, ensuring the successful execution of SaaS implementation projects, and driving customer satisfaction through consistent, high-quality delivery. 🧭 What You’ll Lead India Delivery Operations: Oversee all implementation, migration, and onboarding projects executed from India across global customers. People Leadership: Recruit, mentor, and grow a cross-functional team of project managers, consultants, and technical leads. Execution Excellence: Ensure project timelines, quality, and customer success metrics are consistently met. Process & Playbooks: Define and improve delivery processes, templates, documentation standards, and handoff models. Customer Engagement: Support pre-sales and post-sales discussions to align delivery with customer expectations. Global Coordination: Work closely with the leadership teams in North America and APAC to ensure smooth delivery handshakes and global capacity planning. Partner Enablement: Strengthen our delivery readiness for platforms like Freshworks, Rocketlane, and Zendesk. 🧠 What You Bring 10+ years of delivery experience in SaaS, IT services, or product implementation—at least 3–5 years in a leadership role. Hands-on experience delivering ITSM, CX, or SaaS transformation projects (Freshservice, Jira, Zendesk, Salesforce, Rocketlane, etc.). Strong background in building and scaling delivery teams in India. Proven ability to implement and manage delivery KPIs, capacity plans, and risk frameworks. Excellent stakeholder management and client-facing communication skills. Experience managing both direct team members and vendor/partner delivery resources. 🎁 Nice to Have Experience working with North American/European clients. Familiarity with tools like Workato, Zapier, Rocketlane, or ITIL-based platforms. Certifications: PMP, Prince2, ITIL, or Agile/Scrum. ✨ Why Join SaaSGenie? 🛠 Help define and lead India delivery for a next-gen SaaS services brand. 🌍 Work with global clients and product partners at the cutting edge of SaaS. 🚀 Shape a team and culture from the ground up. 💡 Join a founder-led company where your impact directly drives growth. 📩 Apply now: hiring @saasgenie.ai Let’s deliver transformation—at scale, with heart.