2821 Zendesk Jobs - Page 26

- - - - - - - - - - - - Required Technical Skills: Incident & problem management ITSM Ticketing tools (Any of these ServiceNow, Zendesk, Jira) Understanding of IT support, applications Preferred Skills: ITIL V4 Preferred This Job Profile involves 24*7 rotational shift for Asia, Europe and Americas. The MIM will be responsible for managing major incidents worldwide. This involves: Lead the response to major incidents, ensuring timely resolution and effective communication across stakeholders. Coordinate with technical teams, vendors, and business units to drive incident resolution. Provide clear, concise, and timely updates to senior leadership and impacted stakeholders. Facilitate post-incid...

- - - - - - - - - - - - Required Technical Skills: ITIL 4 Incident & Problem Management ITSM Ticketing tools (Any of these ServiceNow, Zendesk, Jira) Understanding of IT support, applications Preferred Skills: Major Incident Management The MIM AIM will be responsible for managing major incidents worldwide. This involves: Lead the response to major incidents, ensuring timely resolution and effective communication across stakeholders. Coordinate with technical teams, vendors, and business units to drive incident resolution. Provide clear, concise, and timely updates to senior leadership and impacted stakeholders. Facilitate post-incident reviews and ensure follow-up actions are tracked. Work i...

Job Description Software Engineer - Backend What you will do: The Zendesk Growth and Monetization team is looking for a Software Engineer with a strong command over backend languages like Ruby or Java, and past experience with developing on Rails Framework to join them on their journey to make the Zendesk purchasing experience, one of the business' most crucial and fundamental aspects, more consistent and intuitive. Your responsibilities will include: Collaborating with product managers and engineers to ensure requirements are understood and executed upon. Follow Zendesk standards when designing, building and deploying solutions Champion best practices, high quality code, and proper test cov...

As a Customer Support Executive L1 Billing, your main responsibility will be to handle tasks related to Medical Billing, EHR &/ EMR. You will be required to efficiently resolve tickets, complaints & transactions in Zendesk during and after each interaction. It is important to possess strong analytical and problem-solving skills to effectively address customer issues. Maintaining a high level of professionalism with clients and establishing a positive rapport with every customer is crucial for this role. Collaborating with the product team to stay updated on product knowledge and any changes in company policies is also expected. Your role will significantly impact the company's bottom line by...

As a Support Specialist II (Video) at Vimeo in India, you will play a crucial role in providing high-level technical support to our valued clients, focusing on the video product area. Reporting to the Senior Customer Support Manager, you will be responsible for resolving complex technical challenges and ensuring client satisfaction in a fast-paced environment. Your primary responsibility will be to support Sales Assisted and Self-Serve customers by handling inquiries through various channels such as tickets, phone calls, and messaging platforms. You will take ownership of each issue from initial response to resolution, delivering timely and effective solutions. Additionally, you will work to...

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Rotational Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 6 months of experience in Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 4.22 LPA Plus Incentives CONTACT: Kamya- 9084148502

Uniphore is one of the largest B2B AI-native companiesdecades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. W...

Our Mission: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take ri...

Description Cloud Engineer, Staff Chennai, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. We’re looking for an exp...

Job Description It started with one Ridiculously Good idea-create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today! What does a Customer Care Specialist really do? Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every c...

Job Description It started with one Ridiculously Good idea-create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today! What does a Customer Care Specialist really do? Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every c...

Job Description It started with one Ridiculously Good idea-create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today! What does a Customer Care Specialist really do? Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every c...

Role: You will be responsible for creating, maintaining, and updating all technical and operational documents as well as maintaining the Knowledge base, ensuring clarity, consistency, and accessibility for internal teams and end-users. You'll work closely with product managers, developers, customer success teams to deliver accurate and user-friendly content. Responsibilities: Develop and maintain clear, concise, and accurate documentation, including: Helpdesk articles and self-serve knowledge base Product FAQs and How-to Guides Internal SOPs and process documents Collaborate with product and tech teams to understand features and document them for end-users and internal use. Own the structure...

Role: We are looking for a highly motivated Support Operations Manager to oversee our growing support function and ensure seamless operations for our B2B SaaS platform. In this role, you will lead and mentor a team of Customer and Technical Support Specialists, drive process improvements, and act as the escalation point for complex technical issues. Your work will directly impact customer satisfaction, retention, and the overall success of WizCommerces support delivery. Responsibilities: Team Leadership and Operations Management: Supervise, mentor, and coach a team of Customer and Technical Support Specialists. Monitor team performance through KPIs (e.g., response time, resolution time, CSAT...

Customer-oriented attitude with excellent communication skills (verbal & written) is a must. Knowledge of software installation and troubleshooting on Windows and Linux. Must be able to work in 247 shifts. Ability to perform remote troubleshooting and provide clear instructions Experience in interacting with global customers on phone and giving them support through remote management tools. Must be able to learn and understand enterprise level solutions quickly. SaaS experience is preferred. Experience on CRM tools like JIRA, Sales Force, Zendesk, Freshdesk, Zoho or any other. Hands-on experience on Windows and Mac. Incident management and service request handling experience is an added advan...

Key Responsibilities Respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups. Work on contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving the CSAT (Customer Satisfaction) score. Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket. Requirements Bachelor of Engineering (preferred IT-CE background). 02 years of prior experience in customer support service. Good written and oral communication skills. Excellent customer handling skills. Experience wi...

Job Description Who we're looking for: We’re looking for a smart, adaptable Staff Software Engineer to help build and evolve our real-time data ingestion platform. You’ll work at the intersection of software engineering and data infrastructure, designing and maintaining scalable systems that stream high-quality, trusted data from Kafka to Snowflake via Snowpipe Streaming. This role emphasizes data quality, observability, and pipeline reliability, and involves developing robust monitoring and alerting systems. You’ll join a high-performing team, contribute to architecture decisions, and collaborate with other engineers while shaping how data flows across Zendesk’s ecosystem. Please note that ...

We are astylish and sustainable online clothing brand specializing in high-quality linen garments. We are dedicated to delivering timeless, comfortable, and eco-friendly fashion. As we expand, we are looking for a Customer Care Representative to join our team and provide exceptional support to our valued customers. This role is ideal for a woman who is passionate about customer service and sustainability and enjoys working in a fast-paced, remote environment. The selected candidate will handle customer queries, resolve issues efficiently, and ensure a seamless shopping experience across multiple communication channels, including email, live chat, and social media. Key Responsibilities: Respo...

ZeroFox seeks a multi-talented, quick-thinking, energetic, and client-focused Customer Support Specialist to join a rapidly growing team. This role will be dedicated to delivering the best in customer service to all of our platform customers, supporting the day-to-day operations of a global team. The Customer Support Specialist will guide messaging for ZeroFox's inbound and outbound outreach efforts, working in tandem with the Account Management and Technology teams to see issues to resolution. Notable responsibilities will include managing the customer helpdesk, crafting messaging and automating tasks. This successful candidate will work to build robust and meaningful relationships, both in...

Customer Support Agent (Bilingual: EnglishVietnamese) The Business Context You already use AI in many ways—like deciding what products and services to order—and it may be most familiar to you as a chatbot, as an avatar-maker, or as a way to unlock your screen. But here’s what AI may be able to help the world with: finding medical diagnoses, teaching you about scientific research, and calculating the complexities of any function. But, like humans, algorithms are what they eat. They’re only as good as the rules they know and the data they’re trained on. We’re the team that helps model these behaviors. About The Role Become part of a dynamic team supporting the latest AI-driven technology in th...

About Us At TalentPop App, we believe customer support is more than just answering questions — it’s about building trust and connection. We’re on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home. What You’ll Do Connect with customers via chat, email, or phone to answer questions and resolve issues Assist with everything from product inquiries to order tracking and returns Deliver kind, clear, and helpful responses that leave a positive impression Stay up-to-date with product knowledge and support practices to consistently offer high-quality service What We Offer Competitive pay with annual perfor...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

Join TalentPop App as a Digital Sales & Support Representative! At TalentPop App, we’re redefining how e-commerce brands connect with their customers. We collaborate with fast-growing online businesses to deliver top-tier service and sales support that enhances every step of the buyer’s journey. If you’re someone who transforms questions into solutions, challenges into opportunities, and conversations into conversions — this role is for you. We’re looking for a motivated and customer-focused Digital Sales & Support Representative to join our remote team. In this role, you’ll support customers throughout their shopping experience while actively contributing to sales goals and retention effort...

ABOUT TIDE At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees. Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to e...

ABOUT TIDE At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees. Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to e...