Toast is scaling rapidly and with that growth comes an exciting new opportunity to join our new organization in Bangalore. Toast is looking for a Senior Software engineer to join our team where we are building the next generation of software solutions for our restaurants. We want to build a one stop shop for restaurants to make it easier, faster, and more enjoyable to manage a successful restaurant. You will enable restaurants to access data, draw meaningful insights, and take data-driven actions by leading the team to develop the best-in-class solution. As a Full Stack Senior Software Engineer on our team, you will: Bring your domain and general experience to design, build and launch features/improvements on our platform Be involved in complex, high impact projects that may span multiple teams Champion best practices for development, deployment and quality life-cycles What Youll Do: Collaborate with cross-functional teams (developers, product managers, designers) to build features for Enterprise Reporting and Analytics and take full ownership of key components. Lead complex projects that improve functionality and reliability for customers within a collaborative, supportive environment. Ship code that directly impacts and drives Toast s growth. Contribute to new product features from the ground up, ensuring innovation and technical excellence. Advocate for best coding practices, raising the bar for yourself, your team, and the company. Partner with experienced engineers in design and code reviews to maintain high standards. Monitor feature rollouts to ensure customer success, iterating and improving when necessary. Design, build, deploy, and maintain highly resilient and scalable systems critical to our customers success. Tackle scaling challenges and implement robust solutions. Diagnose performance bottlenecks and optimize for better performance. Mentor and provide technical guidance to other team members. What You ll Need: 6+ years of experience with Java, Kotlin, or similar object-oriented languages. Proficient in modern web technologies and UI frameworks (e.g., React, Javascript , TypeScript, REST, GraphQL) with 3+ years of relevant experience. Experienced with databases (PostgreSQL, DynamoDB) including schema design and optimization. In-depth understanding of microservices, distributed systems, and enterprise messaging. Familiar with asynchronous communication tools (e.g., Pulsar, JMS, Kafka). Proven track record of delivering reliable services to production. Excellent communication skills, with the ability to simplify complex technical concepts for non-technical stakeholders. A passion for technology and continuous learning. Enthusiasm for solving impactful challenges and writing clean, scalable code.

Are you bready for a change?ServiceNow falls under the IT Operations department and is responsible for building, deploying and supporting the platform for 5000+ users. Toast is a fast paced company with a demanding user base that relies on a wide range of features and functionality provided by ServiceNow. This role requires someone who can deliver on tight deadlines, has the ability to pivot and change priorities, has excellent time management skills, and enough expertise to creatively solution complex and ambiguous requests. About this roll: The ServiceNow team is growing to meet the increasing demand of Toast. ServiceNow plays a critical role in helping our users streamline their work loads, collaborate with other departments, meet compliance requirements, and organize and maintain data. The ServiceNow team has developed the platform to include a multitude of complex features and functionality and in order to continue to maintain, support, and innovate new solutions an additional Developer is needed. Do you have the right ingredients: We are looking for a ServiceNow Application Developer (CMDB) who has experience for delivering on IT Operations and Asset Management on the Servicenow Platform. This is done by leveraging IT Datacenter technologies , DevOps, and cloud initiatives with Servicenow applications that focus on CMDB / CSDM. service mapping, and discovery. This is a highly technical position that must be familiar with populating CMDB CI Classes using out of box and importing them through MID Servers and setting up Transform Maps. This role will interact with various stakeholders that are consumers of the CMDB data. Must Have: Knowledge of the ServiceNow platform. Hands on experience with integrations and data ingestion systems Hands on experience with Discovery (MID Servers) Ensure CI data is properly maintained and is available when and where it is needed Develop, document, and implement CI Data Governance processes and procedures for effectively managing CI data Ensure that the CMDB effectively supports other ITSM processes (Incident, Problem, Change) Ensure that the CMDB quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner Module Knowledge: ITSM, ITOM, IRM, GRC, SAM Experience working in an Agile environment and participating in Sprint cycles Examples of implementing a new module, what features and functions within that module that were built out, and what need was being fulfilled for the customer. Strong collaboration skills - you will be required to collaborate with internal and external teams on a daily basis. Strong communication skills - must be able to explain complex concepts to a wide range of audiences. Nice to have: UX or UI educational or professional experience Experience building, configuring, and deploying major modules at a large scale Location: Bangalore, India.Minimum educational qualifications : Any UGWork Model: Hybrid (2 days a week in office)Work Timings: 2pm - 11pm ISTTravel needs: None At Toast, we assess our leaders based on our competency framework. These are the competencies identified and required for the position:Builds and Develops High Performing TeamsThe ServiceNow Developer has an understanding of the strengths of those on the team in order to delegate, mentor, and collaborate effectively. The Developer is able to identify knowledge gaps within the team and can recommend how best to accommodate it.Communicates, Influences and Collaborates EffectivelyCross functional partnerships and collaboration are critical to this role and this team. The Developer is a top tier escalation contact that builds solutions and makes final decisions based on what is best for the user and for the ServiceNow platform.Demonstrate Critical Thinking and Sounds Decision MakingThe ServiceNow Developer needs to be able to make decisions based on risk, ROI, business need, and platform ability and scalability. These decisions need to be based on metrics and hard evidence and presented in an efficient and effective communication style. The Developer will need to be able to pull and represent metrics and evidence for major decisions.Drives Action, Innovation and scalable ResultsThe ServiceNow Developer intakes the user request and ensures the solution output is scalable, long lasting, accessible and considerate of how the rest of the ServiceNow environment operates as well as the needs of Toast. This role requires consideration of Toast, the teams at Toast, and how ServiceNow can be utilized to improve the user experience.Navigates Ambiguity and Complexity Our users understand the issue they are trying to resolve but may not understand how to get there. The ServiceNow developer will work with users to understand their needs, design and build custom solutions, and test and deploy. The ServiceNow team navigates ambiguous and complex end user requests by building creative and custom solutions. This role requires patience, creativity and an extensive understanding of the ServiceNow platform in order to provide long term solutions.

Design, build, and deliver features in Toast s enterprise management products Design and implementation of android applications in Java or Kotlin Ensure quality by building automated testing for changes Rollfeatures out to customers, including monitoring for success Collaborate with UX and PM on the definition and design of features Partner with a wide array of teams across Toast Work with experienced engineers to deliver design and code review Do you have the right ingredients* (Requirements) 2+ years of experience as a software engineer. Experience building android applications in Object Oriented Language like Java or Kotlin Experience building backend services, APIs, or front ends is a plus Experience building complex web applications with React is a plus Focused on delivering positive impact for Toast customers Experience delivering high quality, reliable services to production Enjoys working in a team environment with a shared code-base

Collaborate with developers, product managers, and designers to build features around subscription and membership management, as well as tracking member benefits for both customers and guests. Tackle challenging projects in a supportive, cross-functional team environment. Ship code with a direct, measurable impact on Toast s growth. Work on new product features from the ground up, driving innovation and technical excellence. Partner with experienced engineers to contribute to design and code reviews. Monitor feature rollouts to ensure customer success and iterate on improvements. What You ll Need: 3+ years of experience with Java, Kotlin, or other object-oriented languages. Proficiency with modern web technologies and UI frameworks (e.g., React, TypeScript, REST, GraphQL). Experience with databases like PostgreSQL, DynamoDB (or similar). Familiarity with asynchronous communication via message queues (e.g., Pulsar, JMS) or Kafka is a plus. Knowledge of microservices architecture, distributed systems, and/or enterprise messaging systems is a plus. Proven experience delivering reliable services to production. Strong communication skills, especially around complex technical topics. Passion for technology and continuous learning. Curiosity and eagerness to tackle large, impactful problems.

Build and shape the Toast India Customer Support teams - supporting existing leaders and agents and work cross functionally across the organization Implement process, system and people changes to drive continuous improvement and enable the teams to provide a great customer experience Maintain a culture that is laser focused on providing a great customer experience; when needed, work directly with customers to ensure they are getting the support experience they expect Set the vision, direction, and goals for the team; collaborate with partners and key stakeholders to ensure alignment of priorities and objectives Provide coaching and mentoring to subordinate leaders and maintain a culture of career development, coaching, and performance management across the team Be an ambassador for the Toast culture - helping to ensure a high bar for performance and a trusting, collaborative and fun environment Do you have the right ingredients* (Requirements) Education: Minimum Bachelor s degree in any field. Overall 15-20+ year of experience. 8+ years of operational experience leading large support operations (200+ employees), both internal and BPO, in a fast paced, high-growth volume environment Ability to analyse data to make decisions and drive process and performance improvement Excellent organisational, communication, and presentation skills Ability to effectively operate both strategically and tactically Value and thrive in an environment of learning and interacting with high-capability, high-energy people Change Agent - in the face of resistance and conflicting views, have the ability to push through new ways of thinking and work both within their team and the wider organization Anticipates the future - act as a true leader, anticipating future opportunities and challenges and ensuring the team is lined up against them Personal leadership - respected and trusted leader with proven track record of achievement, adept management skills, reputation as a leader of change and passion about speed and simplicity. Ability to rapidly develop strong rapport and build relationships with individuals and teams at multiple levels of the organizatio

Assist with various workforce system (NICE IEX) administrative tasks to ensure accurate performance tracking and process workflows Real-time monitoring of performance across all channels, including the execution of channel-flexing and escalation actions Day-to-day management of scheduling requests, work distribution, and agent productivity Cadenced reporting to leadership on key performance metrics, including targeted recommendations Administration of system profiles, scheduling, and call-out updates Identify and raise issues with staffing/scheduling, and make data-driven recommendations for corrective action Develop a strong understanding of staffing frameworks at the intraweek and intraday level, track performance against expected patterns, and adjust intra-day forecasts accordingly Deploy sound quantitative analytical technique to clean data-sets, identify outliers and smooth distributions used in compilation of forecasts Build a strong understanding of Toast customer contact drivers and agent workflows, including agent-facing scheduling requests and processes Devise and document processes for intra-day actions, workforce team processes, and agent/manager-facing workflows Partner with Scheduling, Forecasting, and System Administration teams to ensure fluid lines of communication Effectively communicate with BPO partners to address performance and operational opportunities Do you have the right ingredients* Highly motivated, works effectively both independently and as part of a team Experience with Excel/Google Sheets Advanced critical thinking skills Data-driven communication skills, tailored to a varied audience Bread puns encouraged but not required Special Sauce(Nonessential Skills/Nice to Haves) Workforce Planning Software experience (ie NICE, Aspect, etc) Hands-on Real-Time Management experience, knowledge of associated Best-Practices Experience with forecasting/staffing models Salesforce, Intercom and/or Five9 experience Python R, BigQuery, Data Studio Looker Experience Business Intelligence databases (i.e. SQL, SAS, Informix, Cognos, Alteryx, Tableau, PowerBI), and pulling data from multiple sources Important Notes* This position will have to work some company holidays Shifts will follow Eastern Time (U.S.), so working hours will change with Daylight savings

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.Our People Products team goal is to amplify People’s Team ambition by developing AI-powered conversational self-service products to deliver personalized employee experiences and insights in the flow of work through cloud based scalable, integrated, compliant products to unleash productivity and boost engagement of Toasters and possibly also ship to Toast customers.Toast’s People Products team is looking for a Solutions Architect specialized in Workday Security to lead the technical reimplementation of Workday’s foundational security and establishment of a security governance model. This role will play a pivotal role in designing, implementing, and maintaining a secure and scalable security model. As a Solutions Architect, Workday Security you will interact directly with senior leaders and cross-functional partners across Toast to capture requirements while designing globally scalable solutions with People Technology. This position requires a great understanding of HR data processes, security, and compliance standards, globally.About this roll* (Responsibilities) Develop a robust security and governance model in partnership with process owners to establish and enforce data security policies, protocols, and procedures to protect sensitive HR data Drive Reporting as as Self Service Initiative for managers, business partners and leaders Collaborates with business leaders to design and build reports to assist in data analysis, trends, and strategic planning Execute hands-on configuration of all types of Workday security Conduct regular audits and assessments to identify and mitigate risks Provide guidance, coaching and subject matter expertise on security, data and reporting capabilities and limitations Develop a security roadmap to enable Toast’s shared services support model. Continuously improve and manage a scalable security architecture to protect sensitive employee information enable efficient administration and transaction processing Utilize your knowledge and experience in operationalizing and governing a large enterprise Workday implementation Advocate for Workday opportunities and best practices across an evolving landscape of HR processes and systems Drive automation and scalability across Workday modules to minimize manual work and ensure data integrity Align data governance across Workday and other downstream platforms Apply critical thinking and experience to invent and evolve the way employees interact with Workday via new tools and technologies Acts as the subject matter Expert in Workday HCM Reporting Do you have the right ingredients*? (Requirements) 5+ years experience configuring, designing and launching HCM products with Workday 3+ years experience designing and managing Workday security architecture and administration 2+ years of advanced reporting experience with Workday At least one large end-to-end implementation of Workday with a demonstrated deep knowledge of configuration and architecture Demonstrated leadership in overall production support, tenant management, change control and release management governance roles Experience designing and implementing IT general control compliance for Workday Internal / external audit liaison experience Strong understanding of Workday's business processes and data model Cross-module expertise to design, configure, and implement Workday solutions Ability to develop complex reports and queries Self-directed, ambitious and inquisitive analyst Ability to manage multiple deliverables in a dynamic environment Minimum educational qualifications : Any UG Work Model: Hybrid (2 days a week in office)

Spends majority of their time working on Salesforce related development tasks, requiring a high degree of technical expertise, like: Salesforce platform - Security, Sharing, Visibility, Data Model, Flows etc APEX- Triggers, Platform Event handlers, batch processes, Async processes, frameworks patterns etc VF pages, Aura and Lightning Web components Web Services - Rest, SOAP, Authentication, Authorization, Patterns etc Mentoring, guiding and supporting team members on their assignments and be a bar raiser. Follows design, architecture and development best practices Performs code reviews and is actively involved in deployment processes Experience with GitHub tooling and PR process Follows appropriate review etiquette Passion for ensuring we deliver the highest quality code Actively involved in deployment processes Identification of affected components Merging of code with the rest of the code base Identification and resolution of merge conflicts Development of adequate tests that cover and validate code Assists in developing project estimates and plans for self and others Accurate sizing of stories based on SCRUM process On time delivery of work Timely escalation of blockers Proficiency troubleshooting issues Leverage Developer Console, Workbench and other troubleshooting tools Analyze Salesforce Debug Logs for errors and performance issues Proactively seeks out and keeps up-to-date on Salesforce technologies, related tools, and best practices Proactive in highlighting issues, concerns and blocker to ensure timely delivery. Do you have the right ingredients*(Requirements) 10+ years Salesforce development experience (Apex, Lightning, VF) in an Enterprise environment Advanced experience with sharing, security, visibility, data models, Flows and other Salesforce platform features components. Experience with Salesforce Sales Cloud or Service Cloud.(Experience Cloud a plus) Experience with Salesforce CPQ configuration and implementation. Experience in Salesforce CPQ Products, Features, Options, Configuration Attributes. Experience with Salesforce CPQ Product Rules, Pricing Rules, Lookup Queries. Experience with Salesforce Discounting, contracts, quote templates, and renewals. Experience in the Quote to Cash Domain (preferably CPQ (Salesforce CPQ/Conga/Industry CPQ) and/or Billing (Zuora/Salesforce Billing/Conga Billing)) Experience in leading the team of developers for the delivery of the projects/features Advanced understanding of the Software Development Life cycle and Agile methodologies Excellent analytical, problem-solving, and decision-making skills. Ability to work independently and support other team members as needed. Salesforce Platform Developer I II certifications Salesforce CPQ certification a plus Experience in stakeholder management and should be able to communicate effectively. Ability to adapt and learn quickly. Engineering / Equivalent educational background is a must Candidates required to work in hybrid mode with 3 days work from office in a week . Bonus ingredients(a pinch of salt): (Non-essential skills) Experience using ServiceNow or similar tool Experience using Jira or similar Experience using version control tools (GitHub) Experience using Salesforce CI/CD tools - Copado etc

Greetings!!Looking for Manager, RevopsExperience: 10-16 years (atleast 5+ years in Managing team)Location: Chennai or Willing to relocateJob Mode: HybridEducation: Minimum Bachelors Degree Required Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Were hiring a Manager for our Collections and Support team, reporting to our Senior Manager of Revenue Operations.Key ResponsibilitiesManage and develop a team of Collections Representatives, ensuring work is completed in an accurate and timely manner, and in line with our SLAsPartner with Accounting and broader finance management team, to develop and implement collections policies and procedures. Ensure proactive communications and follow up on overdue invoices to reduce aging, while maintaining positive customer relationshipsCollaborate with the broader finance management team, to refine and optimize Toast’s collections strategy.Support with the review, investigation, and resolution of cases and customer escalations.Ensure customer cases, escalations and other types of inquiries related to Collections are addressed and follow through to resolution, in a timely manner.Work collaboratively with internal teams to ensure customers and their internal contacts are aware of outstanding balancesSupport with the manual application of customer payments, refunds, and deposits in our sub-ledger, as needed. Prepare, analyze and distribute reporting related to collections cases and accounts receivables performance with the appropriate recommendations.Work closely with Accounting and customer-facing teams to identify customer trends and behaviors and adapt collections procedures as needed.Collaborate with other teams to identify and implement efficiencies in the collections processConsistently meet strict deadlines related to month-end close.Ad hoc projects as necessaryRegards,TA

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesss they love. We re hiring a Manager for our Collections and Support team, reporting to our Senior Manager of Revenue Operations. Key Responsibilities Manage and develop a team of Collections Representatives and Billing Support Representatives, ensuring work is completed in an accurate and timely manner in line with our SLAs Review customer accounts to proactively communicate with customers and internal partners to ensure collection of all outstanding invoice totals Prioritize and manage escalations by working closely with collection representatives and cross functional teams to ensure timely resolution. Respond to customer account inquiries and follow through to resolution in a timely manner Collaborate effectively with internal teams, establishing and maintaining regular cadences to discuss, and track process improvements. Post customer payments, refunds, and deposits by recording ACH and credit card transactions Provide training and guidance to collection representatives on the end-to-end billing and collection process, ensuring they are well-equipped to meet operational goals. Review and ensure that SOPs are current and lead efforts to streamline collection team deliverables for efficiency. Take ownership of key deliverables, including publishing SLA dashboards and key highlights on a monthly basis to monitor performance Consistently meet strict deadlines related to month-end close. Demonstrate strong people management skills by developing, mentoring and fostering growth within the team. Apply problem solving skills to address day-to-day collection operations issues and effectively manage the workload of collection representatives.

Work directly with senior leaders across teams GA, Care and RD to ensure we build talent pipelines to fit our functional needs, our mission, and our culture. Source, interview, present and close a diverse slate of candidates for Software Engineering roles while keeping candidate quality and diversity top of mind. Collaborate with partners across the People and Places Team (People Success Partners, Compensation, TA Ops, Sourcing) and outside of our broader team (Finance) to drive business results. Mentor early career Talent Acquisition Partners and be a champion of recruiting best practices. Proactively leverage data and insights to influence and drive change. Do you have the right ingredients* (Requirements) 10+ years of relevant experience, minimum Bachelor s degree preferred Deep prior experience hiring top talent in a growing environment Experience in building market insights for GA, RD and Customer Care roles. Experience identifying and closing top talent in a competitive market Acts as a strategic talent advisor (SME), capable of advising the business on talent pools and influencing hiring decisions effectively. Ability to work in an ambiguous, growing environment Strong communication skills in all directions (internally, externally, cross-functionally) Strong commitment to creating and facilitating an excellent candidate experience, and leading with an equitable and inclusive mindset

Job DescriptionToast is a technology company that specializes in providing a comprehensive all-in-one SaaS product and financial technology solutions tailored for the restaurant industry. Toast offers a suite of tools to help restaurants manage their operations, including point of sale, payment processing, supplier management, digital ordering and delivery, marketing and loyalty, employee scheduling and team management. The platform is designed to streamline operations, enhance customer experiences, and improve overall efficiency for the restaurants. Bready* to make a change?At Toast, we empower the restaurant community to thrive through our innovative SaaS and financial technology solutions. As a Senior Backend Software Engineer, you’ll play a critical role in shaping the backend systems that power our platform. If you’re passionate about building scalable, reliable, and secure backend services and want to make a real impact in the restaurant industry, we’d love to hear from you. Let’s bring your expertise to the table and create solutions that serve millions of customers.About This Roll* (Responsibilities)As a Senior Backend Software Engineer at Toast, you will: Build new products and Evolve Toast’s existing products suite to meet global market needs Lead projects from discovery and development to roll out Design, develop, and maintain robust, scalable, and secure backend services and APIs. Collaborate closely with cross-functional teams, including product managers, frontend engineers, and data teams, to deliver impactful solutions. Lead efforts to enhance the performance and reliability of our systems, ensuring high availability and low latency. Contribute to architectural decisions and mentor junior team members. Implement best practices in software development, including testing, code reviews, and CI/CD processes. Address complex technical challenges, such as third-party integrations, data synchronization, and large-scale distributed systems. Stay updated on emerging backend technologies and advocate for their adoption where appropriate.Do you have the right ingredients*? (Requirements)To be successful in this role, you should have: 8+ years of experience in backend development with a strong focus on scalable, distributed systems. Proficiency in one or more backend programming languages, such as Java, Kotlin. Deep understanding of RESTful APIs, microservices architecture, and database design (SQL and NoSQL). Experience with cloud platforms preferably AWS and containerization technologies like Docker and Kubernetes. Strong problem-solving skills and a passion for tackling complex technical challenges. Excellent communication skills with a collaborative and team-oriented mindset.Special Sauce* (Nonessential Skills/Nice to Haves)While not required, these skills will make you stand out: Experience with restaurant or fintech systems, including payment processing or POS integrations. Familiarity with observability tools such as Datadog, Splunk, or Prometheus. Knowledge of event-driven architectures and message brokers like Kafka or RabbitMQ. Contributions to open-source projects or active involvement in technical communities. Experience with mentoring and leading engineering initiatives. Work mode - Hybrid (2 days a week in office) Minimum educational qualifications : Any UG

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet-based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunities for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally. Responsibilities:The Manager, Payroll Operations will oversee the blended payroll Tax Operations and POET team in Chennai. The ideal candidate will have proven experience in building and managing a high performing team. This position will serve to assist in creating and ensuring success of OKRs. The Manager, Team Suite Operations will oversee a team that will manage client tax deposits, system corrections, and various banking and benefit functions. Educate, manage, train, coach and mentor a team of 8-12 payroll operations specialists 4+ years of US based payroll tax experience 2+ years of experience owning a process or team project Monitor and audit workflow efficiency to identify trends and process improvement opportunities Regularly evaluate employee performance and ensure accountability. Drive team success of periodic Objective and Key Results (OKR) Provide subject matter expertise related to payroll operations and tax filing. Oversee Tax Operations process to ensure amended payroll tax returns are filed timely. Resolve transaction related inquiries for customers and support teams. Responsible for building, maintaining, and occasionally presenting data on key team performance indicators to stakeholders including senior leadership. Experience mentoring or being a peer leader Demonstrated strong communication, interpersonal and analytical skills including ability to work with all levels of Management Solution-oriented with proven ability to drive results Proficient in Microsoft Excel Ability to perform multiple tasks, in high paced and fluid environment, and effectively manage time A minimum of a bachelor's degree is required. This role follows a hybrid work model, requiring a minimum of two days per week in the office Shift timings from 2pm-11pm Special Sauce* (Non-essential Skills/Nice to Haves) Experienced with MasterTax is a plus Payroll Service Provider Experience Preferred

Consistently meet strict deadlines related to month-end close Accurately prepare, post, and deliver customer transactions in accordance to company policies and processes Timely responses to steady inbound volume of cases or inquiries Work cross functionally with various partners to ensure proper billing process is followed for customers Collaborate with other teams to identify and implement efficiencies in the billing process. Ad hoc projects as necessary Qualifications We are seeking a highly organised, tech-savvy, intellectually curious candidate with excellent communication skills and the ability to learn quickly. B.com or graduation related to Finance and 1-3 years of relevant experience Extreme attention to detail and meticulous organisation Strong technical aptitude or are curious with a desire to learn and adapt quickly Excellent written and verbal communication skills Confidence prioritising and making time sensitive decisions in a fast-paced environment Excellent time management and strong sense of urgency Relentless problem-solver Job Details Work Timings: 2pm - 11pm IST (Hybrid) Bonus Skills: Prior experience with Netsuite, SalesForce, of other similar SaaS- based ERP and CRM systems Knowledge of Billing/Accounting practices Degree in Business, Accounting or Finance a plus

Lead the development and implementation of advanced predictive models, to assess credit risk, optimize lending growth, and improve overall portfolio performance. Will actively engage in code reviews and comprehensive data quality assessments, ensuring that all development data pipelines and code meet the highest standards of reliability, accuracy, and readiness for seamless production deployment.Collaborate closely with cross-functional teams, including Risk Management, Product, Engineering, and Business Strategy, to identify opportunities for leveraging data-driven insights to support growth and risk mitigation initiatives. Design, develop, and maintain innovative credit risk and lending growth strategies that align with the organizations objectives, while ensuring compliance with regulatory requirements and industry best practices. Monitor and analyze the performance of existing models and strategies, identifying areas for improvement and implementing data-driven refinements as needed. Present complex data-driven insights and recommendations to stakeholders in a clear, concise, and actionable manner, while fostering a data-driven culture within the organization. Mentor and guide junior data scientists, fostering a collaborative environment and promoting the growth and development of the data science team. Stay current with the latest trends and developments in data science, fintech, and credit risk management, continually exploring new methods and technologies to enhance the organizations capabilities. Do you have the right ingredients* Advanced degree in quantitative field such as Data Science, Statistics, Mathematics, Financial Engineering or related discipline 8+ years of experience in data science, with a focus on credit risk modelling in retail lending space (consumer or small business) and lending growth strategies, preferably within the fintech lending space. Proficiency in machine learning, AI, and statistical modeling techniques, with a strong track record of developing and deploying successful predictive models in a business setting. Familiarity with the US model risk management policies such as SR 11-7 that govern the lending models is strongly preferred. Strong proficiency in Python and SQL and experience with data science libraries and tools such as: Spark, Scala, scikit-learn, Tensorflow, PyTorch, XGBoost etc. Familiarity with standard software engineering practices and tools including object-oriented programming, test-driven development, CI/CD, git, task orchestration (Airflow) and AWS tooling Strong understanding of credit risk management, lending practices, and regulatory requirements within the financial industry. Excellent communication and presentation skills, with the ability to articulate complex data-driven insights to both technical and non-technical stakeholders. Strong leadership skills, with experience mentoring and guiding junior data scientists Bonus ingredients* : Passion for research and curiosity that calls you to go beyond good enough to create something innovative and exciting Self starter who loves to dig into different kinds of data to solve business problems and can communicate their findings to cross-functional stakeholder

Lead the development and implementation of advanced predictive models, to assess credit risk, optimize lending growth, and improve overall portfolio performance. Will actively engage in code reviews and comprehensive data quality assessments, ensuring that all development data pipelines and code meet the highest standards of reliability, accuracy, and readiness for seamless production deployment.Collaborate closely with cross-functional teams, including Risk Management, Product, Engineering, and Business Strategy, to identify opportunities for leveraging data-driven insights to support growth and risk mitigation initiatives. Design, develop, and maintain innovative credit risk and lending growth strategies that align with the organizations objectives, while ensuring compliance with regulatory requirements and industry best practices. Monitor and analyze the performance of existing models and strategies, identifying areas for improvement and implementing data-driven refinements as needed. Present complex data-driven insights and recommendations to stakeholders in a clear, concise, and actionable manner, while fostering a data-driven culture within the organization. Mentor and guide junior data scientists, fostering a collaborative environment and promoting the growth and development of the data science team. Stay current with the latest trends and developments in data science, fintech, and credit risk management, continually exploring new methods and technologies to enhance the organizations capabilities. Do you have the right ingredients* Advanced degree in quantitative field such as Data Science, Statistics, Mathematics, Financial Engineering or related discipline 10+ years of experience in data science, with a focus on credit risk modeling in retail lending space (consumer or small business) and lending growth strategies, preferably within the fintech lending space. Proficiency in machine learning, AI, and statistical modeling techniques, with a strong track record of developing and deploying successful predictive models in a business setting. Familiarity with the US model risk management policies such as SR 11-7 that govern the lending models is strongly preferred. Strong proficiency in Python and SQL and experience with data science libraries and tools such as: Spark, Scala, scikit-learn, Tensorflow, PyTorch, XGBoost etc. Familiarity with standard software engineering practices and tools including object-oriented programming, test-driven development, CI/CD, git, task orchestration (Airflow) and AWS tooling Strong understanding of credit risk management, lending practices, and regulatory requirements within the financial industry. Excellent communication and presentation skills, with the ability to articulate complex data-driven insights to both technical and non-technical stakeholders. Strong leadership skills, with experience mentoring and guiding junior data scientists Bonus ingredients* : Passion for research and curiosity that calls you to go beyond good enough to create something innovative and exciting Self starter who loves to dig into different kinds of data to solve business problems and can communicate their findings to cross-functional stakeholder

Leadership and Team Building: Build and lead skilled Information Security, Governance, Risk and Compliance teams in India, fostering collaboration, innovation, and continuous improvement. Strategic Planning and Implementation: Develop and execute a comprehensive information security strategy aligned with Toasts business objectives and global security framework. Security Operations: Manage daily security operations, including incident response, vulnerability management, and threat intelligence. Lead security awareness initiatives to enhance the organizations defense posture. Compliance and Risk Management: Ensure compliance with relevant industry standards / regulatory requirements (e.g. SOX, PCI, SOC, etc) and internal policies. Proactively identify, assess, and mitigate compliance and security risks. Collaboration and Communication: Work closely with cross-functional teams, including Engineering, IT, Operations, Enterprise Risk, and Legal, to integrate security into all aspects of the business. Communicate effectively with senior leadership and stakeholders on security risks and initiatives. Innovation and Adaptation: Stay abreast of emerging security threats and technologies, and adapt security strategies and controls accordingly. Support security as a "culture of yes", unblocking engineering and product innovation wherever possible. Qualifications: Extensive Experience: 10+ years of experience in information security, compliance, and risk management, with demonstrated success in leading security teams and initiatives. Strong Leadership Skills: Ability to inspire and motivate teams, build strong relationships, and influence at all levels of the organization. Technical Expertise: Expertise in cybersecurity technologies, risks and controls processes, best practices, and emerging threats. Strategic Thinking: Ability to develop and implement strategic security initiatives aligned with business goals. Creative and open to interpretation in security architecture and design. Not rigid in implementation of security standards. Problem Solving and Decision Making: Ability to analyze complex security issues, identify root causes, and develop effective solutions. Excellent Communication Skills: Ability to communicate technical concepts clearly and concisely to both technical and non-technical audiences. Industry Knowledge: Strong knowledge of security frameworks and regulations such as: PCI DSS, SOC, SOX, NIST CSF, and ISO 27001. Additional Considerations: Experience in the technology, payment card or financial services industry is a plus. CISSP, CISM, or other relevant security certifications are highly desirable. Strong understanding of cloud security and data protection principles. Experience with security incident response and forensic investigations. Experience with supporting security in cutting-edge software or hardware development organization

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. We are seeking a dynamic operational leader to join our Care leadership team. You will build and shape our India Customer Support teams partnering closely with existing global leadership teams. You will help shape the Care strategy that will have a significant positive impact on our customer s experience. We are seeking a humble, empathic, and data driven people leader who has experience building and leading teams in a fast-paced environment in the customer success / support space, with the ability to drive process improvements and inspire and motivate a large team. If you are a highly collaborative leader passionate about people, customer care, with an ability to lead a team through change and are excited at the prospect of joining us as we continue to grow - read on! About this roll * (Responsibilities) Build and shape the Toast India Customer Support teams - supporting existing leaders and agents and work cross functionally across the organization Implement process, system and people changes to drive continuous improvement and enable the teams to provide a great customer experience Maintain a culture that is laser focused on providing a great customer experience; when needed, work directly with customers to ensure they are getting the support experience they expect Set the vision, direction, and goals for the team; collaborate with partners and key stakeholders to ensure alignment of priorities and objectives Provide coaching and mentoring to subordinate leaders and maintain a culture of career development, coaching, and performance management across the team Be an ambassador for the Toast culture - helping to ensure a high bar for performance and a trusting, collaborative and fun environment Do you have the right ingredients* ? (Requirements) Education: Minimum Bachelor s degree in any field. Overall 15-20+ year of experience. 8+ years of operational experience leading large support operations (200+ employees), both internal and BPO, in a fast paced, high-growth volume environment Ability to analyse data to make decisions and drive process and performance improvement Excellent organisational, communication, and presentation skills Ability to effectively operate both strategically and tactically Value and thrive in an environment of learning and interacting with high-capability, high-energy people Change Agent - in the face of resistance and conflicting views, have the ability to push through new ways of thinking and work both within their team and the wider organization Anticipates the future - act as a true leader, anticipating future opportunities and challenges and ensuring the team is lined up against them Personal leadership - respected and trusted leader with proven track record of achievement, adept management skills, reputation as a leader of change and passion about speed and simplicity. Ability to rapidly develop strong rapport and build relationships with individuals and teams at multiple levels of the organization