Customer Support Onboarding Associate

Job Description

Associate Onboarding Consultant Customer Onboarding Support Specialist Location: Chennai , Work Mode: Hybrid Shift: Night Shift / US Shift (6:30 PM 4:00 AM IST) Qualification: Bachelor's Degree is mandatory At Toast, were building the restaurant platform that helps restaurants adapt, take control, and get back to doing what they lovegrowing the businesses theyre passionate about, Bready to make a change About The Role As an Onboarding Support team member, youll be pivotal in supporting internal productivity goals and ensuring the success of our customers using the Toast platform, Key Responsibilities Leverage product knowledge and customer service expertise to support cross-functional workflows Meet defined SLAs consistently for assigned tasks Manage multiple tasks with competing deadlines efficiently Drive continuous improvement within the onboarding process Collaborate closely with teammates across local and global teams Communicate openly to raise concerns and share suggestions Embrace change and proactively pursue learning opportunities Manage tools including Salesforce,com, Zendesk, JIRA, and Asana Required Skills & Experience 36 years of experience in a professional customer service environment, supporting internal teams Bachelors degree is mandatory Strong communication skills (verbal and written) Experience meeting SLAs in task-driven environments Analytical and problem-solving mindset Proficiency in Google Suite Fast learner, self-starter, and team player We Are Toasters At Toast, our employees are the secret ingredient Were committed to diversity, equity, and inclusion We proudly reflect the diversity of the restaurant industry and create equitable opportunities for all, Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredientwhen they thrive, we thrive The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences, We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs Our goal is to build a strong culture of connection as we work together to empower the restaurant community