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Customer Support Onboarding Associate

Customer Support Onboarding Associate

8 - 12 years

|

2 - 15 Lacs

chennai tamil nadu india

Posted:6 hours ago| Platform: Foundit logo

Apply

Skills Required

onboarding processes crm software data analysis customer engagement

Work Mode

On-site

Job Type

Full Time

Job Description

Onboarding Support

Key Responsibilities

Leverage product knowledge and customer service expertise to support cross-functional workflows
Meet defined SLAs consistently for assigned tasks
Manage multiple tasks with competing deadlines efficiently
Drive continuous improvement within the onboarding process
Collaborate closely with teammates across local and global teams
Communicate openly to raise concerns and share suggestions
Embrace change and proactively pursue learning opportunities
Manage tools including Salesforce.com, Zendesk, JIRA, and Asana

Required Skills Experience

3-6 years of experience in a professional customer service environment, supporting internal teams
Bachelor s degree is mandatory
Strong communication skills (verbal and written)
Experience meeting SLAs in task-driven environments
Analytical and problem-solving mindset
Proficiency in Google Suite
Fast learner, self-starter, and team player

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