Job description and activities involved To motivate, develop and mentor team members in a dynamically changing environment Manage group of communication coaches Ability to plan training & refresher on communication Ability to assess & set the priorities on daily basis - considering the expected volume of engagements Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume Ability to prove Service Management Expertise for long pending cases, to ensure quick closure of such engagements Ability to understand & mitigate any concerns, which are causing delay in engagement progressions Must be able to coach & mentor the team on regular basis Must be ready to pick-up & drive towards the smooth closure of escalated engagements Must be able to draft & execute Achievement driven Incentive/Additional Incentive plans for the team Ability to drive the Training & Quality teams, by providing inputs - to eventually improve the floor's performance Ability to prepare & present SLA/KPI & other Metric driven Dashboards/Reports for Internal & External reviews Ability to prepare / update audit sheets as per the business / client's requirements Should be able to lead Governance/Escalations calls with the Client Educational Qualification required for the position. As per SOW Functional Competencies and skill sets required for the position Should possess experience in to international Chat/Voice process, preferable Telco experience Experience in managing ISP Operations with relevant domain knowledge Excellent Communication skills Good command over spoken and written English Candidate should be ready to work in a 24*7 environment Should have a flair for Customer Service, Technical, Billing & Sales Persuasive Speaking Skills- Able to understand customer's needs and to add value to client by selling aggregated values Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer's objections Customer Focus- Taking action to exceed Customer expectations. This includes asking accurate questions, identify customer needs, summarize the steps to be taken, and following up to ensure the Customer was satisfied with the results based on client's individual needs Multi-Tasking- Accurately & efficiently performing multiple responsibilities & frequently moving from one activity to another without losing focus & without impacting client satisfaction efficiently Ownership- Taking responsibility for one's own actions and holding others accountable for theirs; assuming responsibility for a job well done; being dependable, hardworking and focused on doing whatever is necessary to get the job done; demonstrating a commitment and pride in one's own work Positive Attitude- Viewing the world in a positive and optimistic manner, rather than being cynical, distrustful or pessimistic; looking for the positive side to every situation rather than focusing on the negative Problem Solving- Being able to resolve problems that involve people, things, and processes requiring general logic and common sense. This may include gathering relevant information, considering alternatives, and drawing logical conclusions based on facts Processing Speed- Quickly interpreting and then responding to information. This includes quickly understanding the meaning of information and then providing an appropriate response Quality Focus- Paying attention to and being able to identify small differences, mistakes or defects. This also involves being able to know when something is wrong or is likely to go wrong Sales Focus- Influencing Customers decisions by creating an environment in which the needs of the Customer are being matched to the products and services provided by the person/organization; creating a positive impact on the Customer and persistently pursuing business Integrity- Possessing principles and values that guide one to behave in a fair and honest manner; demonstrating sound business ethics; stepping forward and taking a stand for what is right when made aware of unethical behavior by others Relevant experience required for the position As per SOW
Process Specifics 24*7 environment Minimum qualification 10+2 or 10+3 and no pursuing candidates No leaves for the first 3 months of joining 6 days working, rotational shifts and 1 weekly off (rotational) Willingness to work for 24/7 working environment is a must, which involves Night Shift Freshers are preferred Work From Office only. Voice Process Immediate Joiners Interview Mode: Face to Face Knowledge on Computers word & Excel. Candidate should have Knowledge of OS Customer support to e-commerce customers Languages Required: Excellent Communication Skills in English and Hindi
We are looking for dynamic, self-motivated individuals in Business Development function with good understanding of End User Services, particularly with Service Desk business including business models, pricing models, bidding strategy, solutions strategy etc. The ideal candidate will have experience in designing vertical/Horizontal based solutions with an excellent track record of advanced client relationship skills, strong focus on new business/pre-sales and client solutions. He / She will also be responsible for successful design, development and presentation of new transformation led solutions that aligns with our Next Gen Service Desk, as well as fill in the communication gap between technical and non-technical experts involved in Pursuits. Primary goal will be to provide effective and success-oriented Pre-Sales support with the objective of delivering best-in-class proposals within the company guidelines. Also, actively participate in budget performance, capability development and market surveys & benchmarking initiatives. Responsibilities Design effective and success-oriented RFP/ RFI solution documentation with the objective of delivering winning proposals within the company guidelines for quality and timelines. To ensure conceptualization and development of best-in-class sales collaterals, to position the company in the best way possible and increase traction in the marketplace. To ensure collection and percolation of updated knowledge and information. Manage all task associated with initiating, planning, scheduling, executing and controlling customer workshops and meetings. He / She will also be required to undertake individual consultancy assignments, analysing customer requirements, gathering and analysing data. Required Skills: Graduate with Engineering / MCA / MBA of relevant experience in transformation led solutions for End User Services, particularly with Service Desk. Accredited in ITIL and / or Six sigma. Good understanding of IT Operations including business models, pricing models, bidding strategy, solutions strategy, etc. Experience in end-to-end management of large and complex bids in a dynamic environment. Proven expertise in stakeholder management across medium to top level executives. Ability to withstand pressures and deliver highly creative outputs using out-of-the-box thinking. Excellent communication skills, the ability to present logically and clearly. The tasks require a strong attention to detail and ability to work under tight deadlines. In touch with latest technology developments & Industry best practices, adapting and applying new and appropriate ideas.
Role Overview: PPC Ads Account Manager is responsible for managing, optimizing, and scaling advertising campaign. This role requires a deep understanding of Ads (Sponsored Products, Sponsored Brands, and Sponsored Display), data analysis, campaign strategy, and client communication. Salary Band- 7-8 LPA Mandate Experience: 1.5+ years managing Ads campaigns with 2+ years overall exp Ideal Candidate Profile: Must-Have Qualifications: Technical Skills: Proficiency in Advertising Console, PPC strategies, bid optimization, and keyword research Analytical Skills: Strong ability to analyze data, extract insights, and make data-driven decisions Communication: English & Hindi is mandatary. Clear, professional communication with clients and internal teams Project Management: Ability to manage multiple accounts efficiently Stay updated on Advertising trends Should be proficient with MS Excel & Power Point or any other BI tools Demonstrate a clear understanding of brand strategy, has experience in shaping & promoting a brand's identity, is adept at leveraging storytelling to enhance brand visibility Strong experience in identifying new business opportunities, building strategic growth plan, and expanding market presence Excellent negotiation skills and maintain strong clients relationships to ensure mutually beneficial outcomes
1. Scope of position We are seeking a highly skilled and motivated Operations Manager with a strong understanding of STEM disciplines to lead a dynamic, innovative team. The candidate will have proven leadership experience, with a strong foundation in science, technology, engineering, or mathematics, and a passion for driving excellence in STEM projects. 2. Skills/Qualifications required ? Master's or PHD degree in STEM fields (e.g., Computer Science, Engineering, Mathematics, Physics, Chemistry, etc.) or a related domain . ?Excellent people management skills, must have experience as an OM for a minimum of 2 years with a minimum of 1 year handling STEM related projects. ?Experience managing large teams of 100+ FTE's. ? Should have very good understanding on various STEM subjects, and check if the end result is correct in order to help with AI model training. ? Strong logical reasoning, decision-making skills and the ability to multitask. ? Experience in the Gen AI - Content rating/writing/annotation industry is preferred, as it provides insights into the specific challenges and opportunities within the field. ?Flexibility to work on time-sensitive projects and rotational shifts. ?Proficient in G-suite and must have prior experience working with large technology companies as a service provider. ? Experience in budgeting and forecasting and headcount planning including ways to reduce cost and driving efficiencies. ?Strong communication skills- Verbal & written, Strong interpersonal skills, Strong Aptitude, Analytical, Logical Reasoning and Data Interpretation Skills. ? Strong analytical and research skills; Detail-oriented; Strong problem-solving skills ? Familiarity with emerging technologies such as AI, Machine Learning, LLM etc. ? This is a WFO requirement (Noida or Hyd). ? Understand P&L accounts and know how to drive efficiency and improve margins with a strong focus on revenue growth. ?Proficient in English. ?Handle day-to-day operations, utilizing analytics to improve decision-making, coaching team members for professional growth, recognizing achievements, and implementing robust performance management strategies. ?Regularly interact with internal and external stakeholders, effectively sharing updates, conducting operational reviews to identify areas for improvement, and leading project and program-level reviews to ensure alignment with organizational objectives. ?Possess a deep understanding of the workflow and operational focus, leveraging this knowledge to optimize processes and drive efficiency. ?Manage timelines, sets realistic deadlines, and conducts independent assessments of project deliverables to ensure timely completion and adherence to quality standards. ?Communicate clear goals, execution strategies, and guidance to the team, fostering a culture of transparency, accountability, and collaboration. ?Support the implementation of company programs, procedures, methods, and practices, ensuring compliance and alignment with organizational policies and regulations. 3. Key responsibilities ?Lead and manage a multidisciplinary team of STEM professionals, providing guidance, mentorship, and motivation to ensure high performance and personal development. ?Oversee and manage the execution of complex STEM projects, ensuring timelines, quality standards, and budgets are adhered to. ?Excellent hands on skills to get into the process deeply & ability to identify the gaps and suggest improvement plans to process ?Should have a sound knowledge of MIS and reporting activities.Experience on Google Office Suite is required. ?Should be able to motivate, develop and mentor team members in a dynamically changing environment ?Monitor projects/transactions and provide qualitative/constructive feedback to the team members ?Foster a collaborative and inclusive environment that encourages innovation and knowledge-sharing. ?Work closely with other stakeholders to define project scope, set clear objectives, and track progress. ?Should have excellent problem solving capabilities and lateral thinking skills ?Should be open to work in 24/7 environment ?Shows flexibility/ownership & ability to work under pressure situation Ability to work within challenging environment
Process Specifics 24*7 environment Minimum qualification 10+2 or 10+3 and no pursuing candidates No leaves for the first 3 months of joining 6 days working, rotational shifts and 1 weekly off (rotational) Willingness to work for 24/7 working environment is a must, which involves Night Shift Freshers are preferred Work From Office only. Voice Process Immediate Joiners Interview Mode: Face to Face Knowledge on Computers word & Excel. Candidate should have Knowledge of OS Customer support to e-commerce customers Languages Required: Excellent Communication Skills in English
We are looking for dynamic, self-motivated individuals in Business Development function with good understanding of End User Services, particularly with Service Desk business including business models, pricing models, bidding strategy, solutions strategy etc. The ideal candidate will have experience in designing vertical/Horizontal based solutions with an excellent track record of advanced client relationship skills, strong focus on new business/pre-sales and client solutions. He / She will also be responsible for successful design, development and presentation of new transformation led solutions that aligns with our Next Gen Service Desk, as well as fill in the communication gap between technical and non-technical experts involved in Pursuits. Primary goal will be to provide effective and success-oriented Pre-Sales support with the objective of delivering best-in-class proposals within the company guidelines. Also, actively participate in budget performance, capability development and market surveys & benchmarking initiatives. Responsibilities Design effective and success-oriented RFP/ RFI solution documentation with the objective of delivering winning proposals within the company guidelines for quality and timelines. To ensure conceptualization and development of best-in-class sales collaterals, to position the company in the best way possible and increase traction in the marketplace. To ensure collection and percolation of updated knowledge and information. Manage all task associated with initiating, planning, scheduling, executing and controlling customer workshops and meetings. He / She will also be required to undertake individual consultancy assignments, analysing customer requirements, gathering and analysing data. Required Skills: Graduate with Engineering / MCA / MBA of relevant experience in transformation led solutions for End User Services, particularly with Service Desk. Accredited in ITIL and / or Six sigma. Good understanding of IT Operations including business models, pricing models, bidding strategy, solutions strategy, etc. Experience in end-to-end management of large and complex bids in a dynamic environment. Proven expertise in stakeholder management across medium to top level executives. Ability to withstand pressures and deliver highly creative outputs using out-of-the-box thinking. Excellent communication skills, the ability to present logically and clearly. The tasks require a strong attention to detail and ability to work under tight deadlines. In touch with latest technology developments & Industry best practices, adapting and applying new and appropriate ideas.
Process Specifics 24*7 environment Minimum qualification 10+2 or 10+3 and no pursuing candidates No leaves for the first 3 months of joining 6 days working, rotational shifts and 1 weekly off (rotational) Willingness to work for 24/7 working environment is a must, which involves Night Shift Freshers are preferred Work From Office only. Voice Process Immediate Joiners Interview Mode: Face to Face Knowledge on Computers word & Excel. Candidate should have Knowledge of OS Customer support to e-commerce customers Languages Required: Excellent Communication Skills in English and Hindi
Process Specifics 24*7 environment Minimum qualification 10+2 or 10+3 and no pursuing candidates No leaves for the first 3 months of joining 6 days working, rotational shifts and 1 weekly off (rotational) Willingness to work for 24/7 working environment is a must, which involves Night Shift Freshers are preferred Work From Office only. Voice Process Immediate Joiners Interview Mode: Face to Face Knowledge on Computers word & Excel. Candidate should have Knowledge of OS Customer support to e-commerce customers Languages Required: Excellent Communication Skills in English and Hindi
Key Responsibilities The Job Profile requires you to generate leads through Telephony/Email/LinkedIn Identify, Build & Manage Prospects pipeline for assigned region within North America Strive for provide high-quality leads. Reach out to target audience and educate them about the benefits of Tech Mahindra's BPS services Schedule First Level Appointments and Follow-up meetings with existing prospects Setting up qualified appointments every week Individually communicating with the potential clients and setting right Expectations Maintaining and updating records in Tracker Should be able to search and gather data on internet via Google, LinkedIn, and from other data sources Should have multi-tasking skills and deliver under pressure. Should have good Business Email Writing Skills. Find leads based on market research and extensive sourcing on the web Assesses competitors by analyzing and summarizing competitor information and trends; identifying sales opportunities Skills and Ability Should have working experience of Inside Sales / Business Development (B2B/ B2C, Cold Calling for International Market such as North America or European Countries or Australia is a must). Communication Should have excellent written and verbal communication skills. Computer Proficiency Should have strong knowledge of MS office and Other Office related tools and platform. Night Shifts Candidates should be open to a shift of 24x7. 5 days working model and week off (Split Week off or continual) as per business requirements.
We are seeking an experienced Language SME/Lead to train, mentor, and refine the skills of our Indic language experts. The ideal candidate is a subject matter expert with a deep understanding of linguistic accuracy, cultural nuances, and colloquialisms while maintaining high-quality standards. They will be responsible for ensuring consistency, fluency, and correctness in responses, as well as grooming language experts to excel in their roles. Key Responsibilities: Train and mentor language experts to improve linguistic accuracy, fluency, and contextual relevance. Review, edit, and refine responses to maintain high-quality standards while balancing formal and colloquial usage. Develop and implement style guides, tone of voice guidelines, and best practices for consistent language usage. Conduct regular quality assessments, provide constructive feedback, and implement corrective actions. Stay updated with evolving language trends, cultural nuances, and industry best practices to innovate and continuously improve our written content offering. Collaborate with cross-functional teams to improve language workflows and processes. Requirements: Native or near-native proficiency in Specific Indic language (Mentioned Below) Strong expertise in grammar, syntax, colloquial variations, and cultural sensitivities. Proven experience in content writing, editing, localization, or language quality management. AI/GenAI/LLM experience is an added advantage Prior experience in training, mentoring, or coaching language professionals is a plus. Attention to detail, strong analytical skills, and a commitment to maintaining quality. Ability to provide structured feedback and implement language improvement strategies Educational Qualification required for the position. Any Graduate Indic Language Bengali, Tamil, Urdu, Telugu, Hindi, Kannada, Malayalam, Marathi, English, Gujarati
Job Description. Domestic Process. Inbound/Outbound Process. Process on Calling. Resolving customer queries through phone calls. Age Limit: - 18 to 30 years Shift Timing*: Shift for male 04 To 01 PM 02 To 11 PM 01 To 10 PM 03 To 12 PM Shift for Female 07 AM To 04 PM. 08 AM To 05 PM. 09 AM To 06 PM. Monthly Rotational (Any 9 Hours shift) Qualifications and Skills Graduation Mandatory Must be able to Speak in basic Hindi and English Working days Working days in: 5 days a week - Weekly off: 2 days (Rotational) and not necessarily (Saturday / Sunday)
Key Responsibilities: Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis Establish controls on Transaction Processing aiming for a Zero Defect Output Report and Publish Transaction Quality Metrics Provide Feedback and suggestions for improvement Error Analysis and Root Cause Analysis for process deviations Adherence & record maintenance to Internal and External QMS Audit Requirements Continuous Focus and Drive to meet and exceed SLAs Drive Organization Level Quality Initiatives Responsible for reviewing and tracking the progress on the action plans shared by the internal teams and highlighting deviations Responsible for carrying out improvement projects on the areas identified as improvement areas on monthly basis Participate/lead in client/internal calibration sessions Candidates with prior chat handling experience would be preferred The candidate should have excellent problem-solving capabilities and lateral thinking skills The candidate should be proficient in excel and power point Willingness to work in 24 X 7 work environment Analytical bent of mind having Knowledge of seven Quality tools. Applicants Specifications & Qualification: Education Any Graduate can apply. Experience: Minimum 1.6 year of experience as Quality Associate with overall 2 to 3 years of experience managing Non Voice Process.
Job Description Educational Qualification Any Graduate Preferably B.Tech/ BCA Work Experience For any Graduates, at least 1 year& aboveexperience in International BPO (Technical SupportVoice) JOB Description Customer Experience: Excellent communication skills,verbal and written both Minimum1 year& above experience required in a Voice International Process Must have good thought process Candidate should be Tech savvy, well versed with Technical Troubleshooting Should have knowledge of NetworkingTroubleshooting Investigates and resolves concerns raised by the customer Engages the resources appropriate for resolving issues. Ensures that end to end resolution is provided to the customer by coordinating with different teams Proactively escalates by phone, following up by email, through the appropriate hierarchical structures. Complete Issue resolution within prescribed timeframes. Skills and Ability Should possess good verbal and written communication skills in English. Should have good comprehensibility and understandability of what customers want. Should have critical thought process and decision making capability with focus on accuracy. Personal Attributes Should be flexible for all circumstances and be self-driven, motivated and persistent. Customer centricity and eagerness to drive himself/herself for upgradation in knowledge. Computer Proficiency Should know basics of computer, knowledge of MS Office (Word, Excel, PowerPoint) and understanding of Telecom basics Additional Comments Candidates should be open to a shift of 24x7.Mostly Night shifts Both side transportation will be provided as per company policy Split Week off and Holidays. Notice Period Immediate Joiners/ Max 15 days of notice period
Process Specifics 24*7 environment Minimum qualification 10+2 or 10+3 and no pursuing candidates No leaves for the first 3 months of joining 6 days working, rotational shifts and 1 weekly off (rotational) Willingness to work for 24/7 working environment is a must, which involves Night Shift Freshers are preferred Work From Office only. Voice Process Immediate Joiners Interview Mode: Face to Face Knowledge on Computers word & Excel. Candidate should have Knowledge of OS Customer support to e-commerce customers Languages Required: Excellent Communication Skills in English and Kannada / Malayalam
Hi Candidates, Please find the Job description below, JOB description We are actively seeking a dedicated and customer-focused professional to join our team as a Customer Service Executive, specializing in inbound call processes. The successful candidate will be responsible for handling incoming calls, addressing customer inquiries, and ensuring a positive customer experience. Role & responsibilities Resolving billing issues using query solving techniques and providing clear and concise information. questions about billing or services. Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries. Listen actively to customer needs, concerns, and feedback, and respond appropriately. Accurately document customer interactions and update records in the CRM system. Collaborate with team members and other departments to resolve complex issues. Meet and exceed performance targets for call handling and customer satisfaction. Stay informed about company products, services, and policies to provide accurate information to customers **Requirements:** - Minimum of 1 year of experience in inbound call processes within a customer service environment.- Excellent verbal communication skills with a clear and professional phone manner.- Strong problem-solving abilities and the ability to think on your feet.- Familiarity with CRM systems and call center software.- Ability to work in a fast-paced environment and handle high call volumes.- Customer-centric mindset with a commitment to delivering top-notch service. Preferred candidate profile Reviewing account information and answers. In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes) Experience resolving customer issues in billing, Demonstrated communication skills. The clarity in thought process (Able to articulate his/ her thought) Ability to handle tough situations with customers. Strong ability to multitask and take fast decisions independently. Willing to work in a 24*7 environment (Rotational shifts/5 Days a week). Customer Centric & Logical Thinking & Need to be Enough Spontaneous Ensure Timely & Professional Responses to all Queries. Perks and Benefits Perks and benefits Cab Facility both ways [ Pick up and drop within Transport radius] Immense Growth Opportunities Immediate Joiners Only! Salary Grid - EXP CTC & IN HAND 8 Months to 12 Months 3.87 LPA - 4 LPA 12 Months to 17 Months 4.18 LPA -4.25LPA 18 Months - 24 Months 4.5 LPA- 4.7 LPA 24 Months AND Above 5.5 LPA (Versant cut off-68) Rounds Of Interview. 1) HR 2) Ops 3) Versant Please contact HR Mark:- 9014684982 Email ID:- [HIDDEN TEXT]
Key Responsibilities: Team Management Supervise, mentor, and motivate a team of map abuse analysts to achieve operational goals. Allocate tasks and resources effectively to meet deadlines and quality benchmarks. Conduct regular team meetings to align on objectives and address challenges. Operational Oversight Monitor daily operations to ensure timely and accurate detection of map abuse incidents. Ensure adherence to SLAs, performance metrics, and client-specific guidelines. Collaborate with the quality team to maintain high standards and address gaps. Performance Monitoring & Reporting Track team performance using established KPIs and provide actionable feedback. Generate and share regular performance reports with the Operations Manager. Identify trends, bottlenecks, and improvement areas based on operational data. Process Improvement Proactively identify inefficiencies in workflows and recommend improvements. Collaborate with the Process Excellence and Quality teams to implement best practices. Drive initiatives to enhance the team's effectiveness and productivity. Training & Development Conduct training sessions for team members on tools, workflows, and abuse detection techniques. Support onboarding and upskilling efforts for new team members. Foster a learning environment that encourages continuous skill development. Stakeholder Collaboration Act as the first point of contact for escalations related to team deliverables. Work closely with internal stakeholders to ensure alignment on objectives and priorities. Provide insights and updates to leadership on team progress and challenges. Applicants Specifications & Qualification: Education Bachelor's degree in Operations, Geography, Data Analytics, or a related field. Experience 5+ years of experience in map data operations, content moderation, or related fields. At least 1 year of experience in a team lead or supervisory role. Familiarity with map abuse detection tools and processes is an advantage. Skills Strong leadership and team management capabilities. Analytical mindset with proficiency in data reporting tools. Excellent communication and interpersonal skills. Problem-solving skills with the ability to address operational challenges effectively. Familiarity with GIS tools and map-related workflows is a plus.
Roles and responsibilities- Resolve International customer queries. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies.
As a HR business partner, the person would be responsible for driving execution of HR strategies and plans, process and policies related to recruitment, employee relations, and the associated learning and development requirements. The responsibilities also include driving efficiencies through productivity, enhanced employee engagement /experience and by institutionalizing processes as outlined by policies and by driving ownership within employee groups. PLANNING AND BUDGETING Prepare HR key imperatives for the year covering individual plans for relevant HR processes, business requirements and priorities. Review, analyze and incorporate metrics on factors like employee engagement, attrition, headcounts, vendor costs, investments required. Review and provide inputs for corporate budget and HR budget based on these metrics, key business imperatives & market realities; Track and review the scores across various metrics; Review the finalization of budget & seek approvals; Track adherence to budget & take corrective actions in case of deviations. Provide inputs on policy changes required within business line to Corp HR CHANGE MANAGEMENT Play a key role in driving change management strategies and plans that maximize employee adoption and usage and minimize resistance alongside, meet the budget and schedule objectives as outlined. Focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. Drive faster adoption, higher utilization, and proficiency with the changes that impact employees EMPLOYEE ENGAGEMENT, TALENT MANAGEMENT AND RETENTION Develop and execute an effective employee engagement and talent management plan in line with key imperatives & long-term strategy that caters to present and future requirements of the unit. Advise leaders and managers on critical talent management and retention initiatives and actions. Engagement activities including one-one / skips to be regularly conducted. Virtual events, Fun on the floor and key celebrations events to happen periodically. ? Strong communication and presentation skills ? Adept at using HR technologies and tools for data analytics and solutioning ? Ability to learn in a mature but complex organization with varied People Policies & Practices ? Self-sufficient, capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision. ? Understanding of business flow and ability to work closely with critical and senior stakeholders
Process details: Domestic Process Designation: Associate Customer Support Nature of Job : Voice / Chat / email etc. Voice Job Location: Ahmedabad Job Type: WFH / WFO WFO Shift and working days: 24*7 - 6 days working Min Education required: 10+2 Mandatory Certification if any NA Min Experience: 0-5 Years Job Description English Communication proficiency - voice Should be able to comprehend English, Excellent Hindi English Communication proficiency Written NA Computer Knowledge Typing speed of 25 WPM / 85% Accuracy Familiar with MS Office and Use of Internet applications. Technical or Process specific knowledge: Customer Service Interview Rounds: Screening, Ops, Typing and Online Assessments Documentation requirements: E-Aadhar (Downloaded the same day) / PAN Card / All academic documents / all experience proofs / Photo (white background) / last 3 pay slips if exp