1 - 5 years
3 - 5 Lacs
Posted:3 weeks ago|
Platform:
On-site
Full Time
Any Graduate Preferably B.Tech/ BCA
For any Graduates, at least 1 year& aboveexperience in International BPO (Technical SupportVoice)
Excellent communication skills,verbal and written both
Minimum1 year& above experience required in a Voice International Process
Must have good thought process
Candidate should be Tech savvy, well versed with Technical Troubleshooting
Should have knowledge of NetworkingTroubleshooting
Investigates and resolves concerns raised by the customer
Engages the resources appropriate for resolving issues.
Ensures that end to end resolution is provided to the customer by coordinating with different teams
Proactively escalates by phone, following up by email, through the appropriate hierarchical structures.
Complete Issue resolution within prescribed timeframes.
Should possess good verbal and written communication skills in English.
Should have good comprehensibility and understandability of what customers want.
Should have critical thought process and decision making capability with focus on accuracy.
Should be flexible for all circumstances and be self-driven, motivated and persistent.
Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
Should know basics of computer, knowledge of MS Office (Word, Excel, PowerPoint) and understanding of Telecom basics
Additional Comments
Candidates should be open to a shift of 24x7.Mostly Night shifts
Both side transportation will be provided as per company policy
Split Week off and Holidays.
Tech Mahindra Limited
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