347 Technical Troubleshooting Jobs

Responsibilities: Handle customer technical issues and build up working relationships at all levels. Coordinate with sales team to ensure seamless support and service to the customer. Deliver solutions to resolve technical issues and escalate to appropriate level if necessary. Negotiate and close technical specifications with customers. Manage Gorilla Glass businesses. Provide technical training to Finishers and TPMs. Develop knowledge of material, process, and/or equipment in focused areas of manufacturing or engineering. Problem solving and process improvement using structured problem-solving methods. Provide disciplined project leadership across multiple stages of innovation for new product, process, cost reduction, and capacity improvement initiatives. Manage project resources to achieve project deliverables and timeline. Travel Requirements: 50% travel, including international travel to team members and customers for direct interface. Qualifications: Bachelor's degree in a technical field; Engineering degrees preferred. 5+ years of working experience in Mobile Consumer Electronics, IT industry, cover glass finishing, LCD or Touch Panel businesses. 2-3 years in account management, applications engineering, or engineering role closely supporting customers or new product development. Direct experience in taking early-stage product through qualification and design-in process.

As a Reconciliation Specialist Sr at Fiserv, your primary responsibility will be to complete regular management reporting based on agreed Key Performance Indicators (KPIs). This includes preparing and sending chargeback trackers, MIS, and Dashboards as per client requirements. You will be tasked with checking and reconciling settlement figures within your area of responsibility, identifying discrepancies in settlement amounts, and initiating fixes after sharing exceptions with the client. In this role, you will be required to collect and analyze data files to identify trends, patterns, anomalies, and other relevant information. Additionally, you will be responsible for checking and monitoring file transfers processed by the card networks and internal systems, resolving any issues in collaboration with internal and client technical teams, and escalating issues as per protocols and standards. It is essential to perform all tasks within the specified timescales outlined on the Settlement, Reconciliation, and other daily checklists while meeting contractual Service Level Agreements (SLAs). You may also be assigned other activities related to the role. If you are interested in joining Fiserv, please apply using your legal name and complete the step-by-step profile by attaching your resume. Our commitment to Diversity and Inclusion ensures that all applicants are considered based on their qualifications and skills, regardless of background. As a reminder to agencies, Fiserv does not accept resume submissions from agencies without existing agreements. Please refrain from sending resumes to Fiserv associates, as unsolicited submissions are not accepted, and Fiserv will not be responsible for any associated fees. To avoid falling victim to fake job posts, please exercise caution when applying for positions not affiliated with Fiserv. Cybercriminals may use fraudulent job postings to obtain personal information or financial details. Legitimate communications from Fiserv representatives will always originate from a verified Fiserv email address. Thank you for considering a career opportunity with Fiserv.,

Work Schedule: 5 Days a Week (Rotational Offs) Process Timings: Rotational Shifts, including night shift Shift: 9-Hour Shift (Including 1-Hour Break) About WhizCrow WhizCrow is a global Brand Authority Management agency with operations in India, UAE, and the US . We help businesses establish a powerful digital presence, manage their reputation, and drive customer engagement through strategic marketing solutions. Our expertise spans multiple industries, providing innovative, result-driven strategies that ensure brands maintain their credibility and visibility in a competitive digital landscape. About the Role We are looking for an experienced ORM Executive to join our team. You will be responsible for handling customer inquiries and troubleshooting technical issues via email and chat. The ideal candidate will have prior experience in ISP, Telecom, or similar industries , with a strong ability to diagnose and resolve technical concerns while maintaining a high level of professionalism. This role requires excellent written English skills , attention to detail, and the ability to communicate effectively with global customers . Additionally, proficiency in Italian, French, Japanese, German, or Spanish is a strong plus , as we support a diverse international clientele. Also, must have an interest in sports. Key Responsibilities Respond promptly to customer inquiries via email and chat . Diagnose and resolve technical issues related to ISP, Telecom services, or similar industries. Provide clear, step-by-step troubleshooting assistance to customers. Maintain detailed and accurate records of customer interactions. Collaborate with internal teams to escalate and resolve complex technical concerns. Ensure high-quality customer support while meeting SLAs for response and resolution time . Offer multilingual support , if applicable, to enhance customer experience. Requirements Minimum 1-2 years of experience in email and chat-based customer support . Prior experience in technical troubleshooting (preferably in ISP, Telecom, or similar fields). Excellent English communication skills (written & comprehension). Proficiency in any of the following languages is a strong plus: Strong problem-solving skills and ability to multitask in a fast-paced environment . Customer-centric approach with an emphasis on empathy and efficiency . Why Join WhizCrow Work with a leading Brand Authority Management agency with a global presence . Opportunities for career growth and skill development . Competitive salary and performance-based incentives. A collaborative and dynamic work environment . Exposure to international clients and multilingual customer engagement opportunities . Health Insurance Cover Cross-Project Exposure Skill Training Workshops To Apply: Send your resume to [HIDDEN TEXT] with the subject line " ORM Executive Application [Your Name]" Only apply if you are interested and can join immediately. Show more Show less

MySQL Database Admin Location: Bangalore Mode: Hybrid Job Description: Skills and Qualifications Strong proficiency in MySQL installation, Managing the Database software and Database Engine Understanding of MySQLs underlying storage engines, such as InnoDB and MyISAM Experience with replication configuration in MySQL Knowledge of de-facto standards and best practices in MySQL Proficient in writing and optimizing SQL statements, stored procedures, code etc. Knowledge of MySQL features, such as its event scheduler Ability to plan resource requirements from high level specifications Knowledge of limitations in MySQL and their workarounds in contrast to other popular relational databases Identify opportunities for improved performance in SQL operations and implementations Oversee the operations of the production and staging environments databases Design, implement, and monitor disaster recovery plans as it pertains to the production database environment Perform technical troubleshooting to diagnose, isolate and correct data and database issues Give design recommendations for database functions that meet business operating standards while improving the efficiency of business processes Good to have MS SQL Database administrator knowledge. Show more Show less

We are seeking a detail-oriented Associate - LMS and QA to take primary responsibility for administering our Learning Management System (LMS), preferably Moodle. In this role, you will be instrumental in creating and managing courses, ensuring the seamless deployment of e-learning content, and providing essential technical support to end-users. You will work with curated content from various sources, maintain data integrity, and play a key role in ensuring the quality and functionality of our digital learning environment for our diverse users, including government officials. Key Responsibilities LMS Content Management: Create Learning Plans/Curriculums and upload SCORM/AICC content as per training requirements. Edit and update e-learning modules using Articulate Storyline . Manage Learning Objects (upload, update, retire, tag management, skill management, badges). Organize and manage all courses, content, users, and data within the LMS ( Moodle ). Quality Assurance & Testing: Test SCORM content using tools like Cloud.Scorm. Upload and test various content types (SCORM, documents, videos, learning assets) within the LMS. Technical Support & Troubleshooting: Provide day-to-day technical support for end-users in the LMS by troubleshooting issues and educating them on platform functionality. Investigate any LMS issues, document them, liaise with support teams, and work towards resolution. Best Practices & Process Implementation: Implement best practices, training guides, and new processes for the LMS ( Moodle ). Support online e-learning course deployment activities (Pre, During & Post project work). Qualifications Education: Graduate degree. Experience: Proven experience using and managing a Learning Management System (Moodle preferred) . Direct experience with Articulate Storyline 360 . Skills LMS Administration: Strong understanding of LMS functionalities, particularly Moodle, for content, user, and data management. Technical Troubleshooting: Ability to investigate and resolve technical issues within an LMS environment. Content Management: Proficiency in editing and updating e-learning modules and managing various learning objects. Communication: Strong interpersonal and good overall communication skills for user support and stakeholder liaison. Software Proficiency: Proficient with Microsoft Office and Windows-based applications, especially Word, Excel, and Outlook . Work Ethic: Ability to take initiative and work independently.

We are seeking a detail-oriented Associate - LMS and QA to take primary responsibility for administering our Learning Management System (LMS), preferably Moodle. In this role, you will be instrumental in creating and managing courses, ensuring the seamless deployment of e-learning content, and providing essential technical support to end-users. You will work with curated content from various sources, maintain data integrity, and play a key role in ensuring the quality and functionality of our digital learning environment. Key Responsibilities LMS Content Management: Create Learning Plans/Curriculums and upload SCORM/AICC content as per training requirements. Edit and update e-learning modules using Articulate Storyline . Manage Learning Objects (upload, update, retire, tag management, skill management, badges). Organize and manage all courses, content, users, and data within the LMS ( Moodle ). Quality Assurance & Testing: Test SCORM content using tools like Cloud.Scorm. Upload and test various content types (SCORM, documents, videos, learning assets) within the LMS. Technical Support & Troubleshooting: Provide day-to-day technical support for end-users in the LMS by troubleshooting issues and educating them on platform functionality. Investigate any LMS issues, document them, liaise with support teams, and work towards resolution. Best Practices & Process Implementation: Implement best practices, training guides, and new processes for the LMS ( Moodle ). Support online e-learning courses deployment activities (Pre, During & Post project work). Qualifications Education: Graduate degree. Experience: Proven experience using and managing a Learning Management System (Moodle preferred) . Direct experience with Articulate Storyline 360 . Skills LMS Administration: Strong understanding of LMS functionalities, particularly Moodle, for content, user, and data management. Technical Troubleshooting: Ability to investigate and resolve technical issues within an LMS environment. Content Management: Proficiency in editing and updating e-learning modules and managing various learning objects. Communication: Strong interpersonal and good overall communication skills for user support and stakeholder liaison. Software Proficiency: Proficient with Microsoft Office and Windows-based applications, especially Word, Excel, and Outlook . Work Ethic: Ability to take initiative and work independently.

We are seeking a motivated and enthusiastic Trainee Engineer to join our engineering team at our pharmaceutical manufacturing plant. As a Trainee Engineer, you will have the opportunity to gain hands-on experience in the operations and maintenance of plant equipment while ensuring adherence to safety and regulatory standards. This role offers a unique chance to develop technical skills and knowledge within the pharmaceutical manufacturing environment. Your responsibilities will include assisting in routine maintenance and troubleshooting of production and utility equipment such as pumps, motors, and HVAC systems. You will also support senior engineers in project planning, execution, and documentation for plant modifications or upgrades. Additionally, you will analyze manufacturing processes, propose improvements to enhance efficiency, reduce downtime, and optimize production. Ensuring proper documentation for compliance with Good Manufacturing Practice (GMP) standards will be a key aspect of your role. This includes maintaining equipment logs, records of maintenance activities, and calibration reports. Safety compliance is crucial, and you will be responsible for following safety protocols and identifying and addressing potential safety hazards within the plant. Your technical troubleshooting skills will be essential in resolving technical issues in production and utility systems to maintain uninterrupted operations. Collaboration is key, and you will work closely with quality assurance, production, and maintenance teams to ensure that all operations meet industry standards and regulatory requirements. Participation in ongoing training programs is encouraged to stay updated with technological advancements and regulations in the pharmaceutical industry. **Skills & Qualifications:** - Educational Qualification: Bachelor's degree in Mechanical, Electrical, Chemical, or Instrumentation Engineering (or equivalent). - Technical Skills: Basic knowledge of mechanical, electrical, and instrumentation systems; familiarity with pharmaceutical production processes is preferred. - Regulatory Knowledge: Understanding of GMP, SOPs, and other regulatory requirements in the pharmaceutical industry is preferred.,

At OpenText, AI is at the heart of everything we do, powering innovation, transforming work, and empowering digital knowledge workers. We're looking for talented individuals who can shape the future of information management. Join us in this exciting journey. As a Senior Technical Support Specialist (TSS) in Documentum at OpenText, you will play a crucial role in independently diagnosing and resolving complex enterprise customer needs. You will be responsible for working on unique systems, environments, and related operational issues. Additionally, you will innovate and identify areas for improvement in processes, tools, and products. Your proactive approach will involve engaging with stakeholders to enhance value delivery. Continuous learning and development of both yourself and team members globally will be a key focus. In this role, you will directly interface with customers throughout the entire problem resolution process. This includes understanding customer issues, communicating action plans, providing updates on progress, and delivering resolutions. You will validate technical information, manage expectations effectively, and share information as required. The role also involves scheduling, participating, and potentially leading customer-facing calls with a deep understanding of audience needs. Your ability to assess situations, involve senior resources when necessary, and resolve complex or escalated customer issues will be critical. Working under pressure, multitasking, prioritizing tasks, and collaborating with stakeholders will be essential in handling major incidents or high-severity situations. You will systematically gather relevant information, analyze various factors, and investigate and resolve issues efficiently. As part of a 24/7/365 organization, you must be willing to work in shifts and take up on-call responsibilities during weekends and public holidays as needed. Creating and refining knowledge base content, preparing white papers, and performing senior-level tasks for assigned products will be part of your responsibilities. To excel in this role, you should possess extensive knowledge in Documentum D2, excel in high-pressure environments, have excellent customer service skills, strong analytical and technical troubleshooting abilities, and a fair understanding of the OpenText product portfolio. Good knowledge of Windows and Linux operating systems, RDBMS (Oracle, SQLServer, Postgres), basic understanding of Core Java programming, and familiarity with Documentum clients like Webtop and DA are advantageous. A Bachelor's (BE) or Master's Degree (MCA) with at least 5 years of experience is required for this position. If you require assistance or accommodations due to a disability during the application process, please submit a ticket to Ask HR. OpenText fosters collaboration, innovation, and personal growth, creating a vibrant workplace environment. Join us and be part of shaping the future of information management.,

Join our team as a Service Engineer in a leading Electrical MNC! As a Service Engineer in the Agriculture Department, your primary responsibility will be to perform on-site installation, servicing, maintenance, and repair of agricultural electrical products in Delhi & Uttar Pradesh (Ghaziabad & Kanpur) locations. You will be working on a third-party parole with a salary range of up to 35K in hand per month. This is a contract position with a duration of 1 year, renewable based on performance. To qualify for this role, you should have a Diploma in Electrical with 1 to 7 years of experience. Your duties will include identifying and resolving technical issues using diagnostic tools, configuring and calibrating electrical systems per specifications and customer requirements, investigating and rectifying faults in electrical equipment to minimize downtime, and effectively communicating with customers to provide technical support. It is crucial to maintain detailed service records, including work performed and customer feedback. Adherence to all safety protocols and regulations while performing fieldwork is mandatory. If you are ready to take on this challenging role, submit your resume to contact@authentic-staffing.com and call us at +91 70418 69674. Join us today and make a difference in the field of agricultural electrical services!,

Greetings from Infosys BPM Ltd., We are looking for individuals to join our team as Customer Support Voice Process Executives in Pune. As a Process Executive, you will be responsible for providing first-level resolution to customers and diagnosing technical issues. Your role will involve delivering exceptional customer service, building rapport with customers, handling objections efficiently, and documenting customer interactions in the service management system. Key Responsibilities: - Provide first-level resolution to customers and escalate more complex issues when necessary. - Diagnose and troubleshoot technical issues. - Deliver exceptional customer service by acknowledging issues promptly and using positive language. - Build rapport with customers through active listening and effective communication. - Handle objections and concerns efficiently to ensure a smooth resolution. - Document and track customer interactions and technical issues. - Stay updated with product knowledge and industry trends. - Participate in training programs to enhance technical and customer service skills. The ideal candidate should have excellent communication skills and be willing to work in US shift timings. You will also be required to complete specific training programs set by the client. The role involves flexible shifts, 100% work from office, and no hybrid work arrangements. Preferred Qualifications: - Full-time Graduates with additional certifications in customer service/upskilling. Infosys BPM is an equal opportunity employer, and we are committed to creating an inclusive environment for all employees. Thank you for considering a career with Infosys BPM Ltd. Talent Acquisition Team Infosys BPM Ltd,

As a Sales Manager in the Kanpur region for a leather industry company, your main goal is to develop and execute strategic sales plans in order to meet the company's targets effectively. You will be responsible for monitoring market trends, analyzing competitor activities, and understanding customer preferences to make necessary adjustments to your strategies. Identifying new business opportunities and expanding the customer base within the leather industry will also be a crucial part of your role. A strong knowledge of the leather market, products, and customer base in Kanpur is essential for this position. You will be involved in new product applications/trials and gaining approval at the customer end, as well as playing a role in raw to wet end article development. Additionally, you will be expected to provide technical troubleshooting with root cause analysis for corrective and preventive actions at the customer end, while also offering feedback on market trends to the R&D team. Building and maintaining strong relationships with key clients, distributors, and stakeholders is a key aspect of this role, along with tracking competition activities and managing multiple projects on new products and process development at the customer end. Regular customer visits for new product and existing product application trials will also be part of your responsibilities. To qualify for this position, you should hold a Degree/Diploma in Leather Technology and have 2 to 3 years of experience in leather production, as well as 5 to 7 years of relevant experience in technical service in Leather Chemicals. The ideal candidate will possess excellent leadership, negotiation, and communication skills, proficiency in MS Office, and strong presentation skills both orally and in writing. You should also be willing to travel frequently within the region and to other zones as required. Knowledge about certification processes such as ISO, ZDHC, OEKOTEX, and REACH will be beneficial for this role.,

As a Technical Support Specialist for Signiant and Aspera, you will be responsible for providing technical assistance to customers and partners. Your daily tasks will include monitoring multiple Signiant Aspera Manager Dashboards to ensure smooth operations. You will troubleshoot any failed transfer jobs within the agreed Service Level Agreement (SLA) using the Signiant Aspera Managers dashboard. Additionally, you will work closely with the monitoring team to schedule downtime for agents" servers and coordinate maintenance windows with the L3 team. You will also collaborate with 3rd party contacts to troubleshoot issues directly. Managing Signiant Aspera users to ensure correct configuration with associated agents will be a part of your routine tasks. Your role will involve providing superior technical support to Content Delivery users through various channels such as phone, emails, or chat. You will collaborate with Engineering and Development teams to assist in developing patches, updates, and scripts to resolve customer issues. Furthermore, you will contribute to the creation and maintenance of knowledge base articles for the customer support knowledge base. To excel in this role, you should have a minimum of 3-5 years of experience in a post-production environment with skills in asset management and delivery. Additionally, you need at least 3 years of professional IT experience working with File transfer accelerator Aspera and Signiant. A good understanding of Signiant Aspera error codes is essential for this position. Networking knowledge and troubleshooting experience, including Administration, Routing, Switching, Firewalls, and Load Balancers, will be beneficial. Proficiency in Linux and Windows system administration is required. You should be flexible to work a variety of shifts for support coverage. Strong oral and written communication skills are necessary for effective interaction with customers and internal teams. You should possess strong technical troubleshooting and analytical skills to address complex issues efficiently. By meeting or exceeding support and project-specific goals and objectives, you will contribute to the success of the technical support team.,

As an experienced Application Support Executive, you will be an integral part of our technical team, providing timely and courteous support to customers through various channels such as phone, email, live chat, or our ticketing system. Your responsibilities will include identifying and diagnosing technical issues reported by customers, analyzing symptoms, and finding appropriate solutions. You will play a key role in assisting customers with resolving technical issues related to our products or services, which may involve walking them through step-by-step solutions or remotely accessing their systems to address the problem. It will be essential for you to develop a deep understanding of our company's products or services to accurately and effectively address customer inquiries. Keeping detailed records of customer interactions, inquiries, and provided solutions is crucial for maintaining a knowledge base for future reference. In cases of complex or unresolved issues, you will be responsible for escalating them to higher-level technical support or relevant departments. Furthermore, you will provide basic training to customers on effectively using our products or services and assist them with software updates, patches, and upgrades to ensure their systems are up-to-date and secure. Upholding high-quality service standards and handling customer interactions professionally are paramount in this role. Your feedback collection from customers will be instrumental in improving our products, services, and overall support experience. Your expertise in utilizing remote support tools to troubleshoot customers" computers or devices will be highly valuable, along with your contribution to creating and maintaining a comprehensive knowledge base with solutions to common issues. Moreover, you will collaborate with other teams such as development, sales, or marketing to communicate customer feedback and identify areas for improvement. Experience in Microsoft Office applications, particularly Excel and PowerPoint, to generate reports based on client and management requirements is essential. Additionally, you will support investors/clients via email on all technical and functional issues related to the system. Understanding client requirements and aligning them with system functions, including onboarding clients and making necessary adjustments, will be part of your responsibilities. You will coordinate with the development team regarding upcoming application software releases and be available as an on-call resource to work on escalated issues, rerun problems, and provide solutions promptly. Your role will encompass a wide range of tasks aimed at ensuring customer satisfaction and the smooth operation of our technical support services.,

You will be joining Sonic Support Solutions in Cumbum as an Analyst in a full-time hybrid role. Your responsibilities will include analyzing technical support issues, troubleshooting computer systems, and offering effective solutions. This position allows for some remote work flexibility. To excel in this role, you should possess technical troubleshooting, problem-solving, and analytical skills. A deep knowledge of computer systems and software is essential. Experience in data analysis and reporting will be beneficial. Strong communication and interpersonal abilities are crucial, as is the capacity to work independently and collaboratively. Effective time management and organizational skills are required. Prior experience in technical support would be advantageous. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.,

As a member of our team, you will be responsible for working on various aspects of solar system projects. Your main duties will involve installing, maintaining, and repairing solar panels and related equipment. You will need to follow safety procedures and guidelines to ensure the successful completion of projects. Additionally, you may be required to troubleshoot issues and provide solutions to ensure optimal performance of solar systems. Your role will also involve working with a team to meet project deadlines and deliver high-quality work. Strong attention to detail and the ability to work in various weather conditions are essential for this position.,

As a member of our team, you will be responsible for proactively engaging with shoppers in the mall to invite them to interact with our gaming kiosk. Your focus will be on providing exceptional customer service to ensure that all customers have a positive and enjoyable experience. In addition, you will be tasked with ensuring the smooth operation of the gaming kiosk, including troubleshooting any basic technical issues that may arise. It will also be part of your duties to maintain the cleanliness and organization of the kiosk area to create a welcoming environment for our customers.,

As the Incharge All India Tyre Office based in Dharuhera, you will be responsible for managing the fleet operations with a substantial experience of 12-17 years. Your qualifications should include a Diploma or B.Tech in Mechanical or Automobile. Your primary focus will be on overseeing the All India Tyre Team process management, acting as the central coordinator for CPKM Tyres across all fleets in India. Your duties will involve providing technical troubleshooting for Tyre Services to all fleets, ensuring end-to-end tyre inventory control from purchase to scrap tyre sale, and inspecting Tyres/RIMs/parts availability for all Fleet Hubs. Additionally, you will lead change management in the Tyres Maintenance process, assist in Fleet Maintenance, and oversee quality compliance of vehicle tyre inspection, scheduled service, and repairs at the Hub. You will also be responsible for managing vendors, estimates for repair works, and ensuring timely completion within the set turnaround time and cost. Identifying gaps in Tyre Maintenance, proposing solutions, and streamlining processes to remove inefficiencies will be crucial aspects of your role. Moreover, preparing and submitting MIS reports on all inventory and Tyre performance will be essential for monitoring and decision-making.,

As a Customer Support Representative at our company, you will be responsible for promptly and accurately responding to customer inquiries via phone, email, or chat. Your primary goal will be to understand customer requirements and guide them in utilizing specific features effectively. You will investigate and document product issues by simulating scenarios or replicating user actions to provide timely and helpful solutions. Maintaining internal records detailing technical problems and positive customer interactions will be a crucial aspect of your role. Tracking customer complaints, offering proactive support, and communicating feature suggestions and effective solutions to team members are essential responsibilities. Additionally, you will notify customers about newly released features and updates, ensuring their technical concerns are resolved through timely follow-ups. Collecting customer feedback and sharing relevant insights with the Product, Sales, and Marketing teams will contribute to our continuous improvement efforts. Supporting in mentoring and training new Customer Support Representatives will also be part of your duties. Basic knowledge of MySQL/SQL databases is required, and willingness to travel across PAN India locations for site visits may be necessary. Freshers with BCA or MCA qualifications, as well as candidates with up to 1 year of experience, are encouraged to apply for this full-time, permanent position. Benefits include food provision and Provident Fund, with the role offering day shifts. Applicants will be required to provide their current CTC, expected CTC, and notice period. If you are passionate about providing exceptional customer support, possess the necessary technical knowledge, and enjoy collaborating with cross-functional teams to enhance customer experience, we look forward to receiving your application.,

As a Technical Sales Advisor, you will be responsible for achieving individual sales targets and providing sales and support for Windows, software, and printers. Your role will involve troubleshooting printers and providing technical troubleshooting assistance. It is essential to have experience in US technical sales and support, as well as international voice experience. Immediate joiners with proficiency in English are preferred. This is a full-time, permanent position located in Noida. The work schedule may include night shifts, rotational shifts, and US shifts. Please note that there are no meal or cab facilities provided. The interview process will consist of a combination of telephonic and face-to-face interviews. If you have a background in international technical sales and are ready to join immediately, we encourage you to apply for this exciting opportunity.,

Min 1 Yr Exp Into Technical Support International Voice Skill Active Directory/Troubleshooting/O365/VPN Any Graduate CTC Up to 4LPA+Perks 24*7 US Shift 2 Way Cab 5 Days Working 2 days rotational week off Location E-City, Bangalore HR Payal 9257655181

Roles and Responsibilities Provide Level 1 (L1) application support to customers through phone, email, or chat. Troubleshoot and resolve technical issues related to software applications such as DMS. Manage incident/service requests from initiation to resolution, ensuring timely communication with stakeholders. Collaborate with internal teams for issue escalation and knowledge sharing. Maintain accurate records of customer interactions using ticketing tools.

As a Senior Customer Experience Engineer at Hevo, you will play a crucial role in ensuring customer satisfaction and enhancing their experience with our product. Hevo Data is a San Francisco/Bangalore-based company with a global presence and a strong customer base across various industries. Backed by investors like Sequoia Capital, Chiratae, and Qualgro, we are focused on enabling companies to become data-driven through our automated data pipelines. Your responsibilities will include taking full ownership of and resolving customer issues within defined SLAs. You will work independently to solve customer problems and collaborate with the Product and Engineering teams when needed. Additionally, you will focus on minimizing escalations and improving the overall customer experience by handling tickets efficiently. In this role, you will also contribute to the effective functioning of the team's systems and processes by following defined procedures and suggesting improvements where necessary. Being a self-starter is essential, as you will be expected to create and maintain SOPs and knowledge base articles, enhance your technical knowledge, and share your expertise with the team. To excel in this position, you should have a strong understanding of cloud technologies, database concepts, and troubleshooting skills. Knowledge of data warehousing, ETL processes, RestAPIs, and webhooks is also important. Proficiency in SQL, Java, or other object-oriented programming languages is required, along with experience in email support operations and mentoring a team. Key elements for success in this role include excellent communication skills, attention to detail, curiosity, customer obsession, problem-solving abilities, and the capacity to research, analyze, and synthesize information effectively. The ideal candidate for this position would have 4-6 years of technical product support experience with a focus on JDBC integration, database administration, and B2B tech product companies. If you are passionate about delivering exceptional customer service, have a technical background, and are eager to contribute to a fast-growing data company, this role at Hevo could be the perfect fit for you. Join us in our mission to empower companies worldwide to leverage data-driven insights and drive business growth.,

As an Implementation Executive at our organization located in Hyderabad, you will play a crucial role in supporting our clients by ensuring the successful installation and usage of our software products. Your dedication and commitment to excellence will directly impact our clients" satisfaction and overall success. In this role, you will be responsible for traveling to client locations based on their requirements and installing our software efficiently and accurately. You will need to possess a quick understanding of the technical specifications of our products to effectively assist end users in utilizing the software to its fullest potential. Furthermore, your excellent communication skills will be vital as you interact with clients and our head office on a daily basis. You will be expected to provide guidance to end users on product usage and troubleshoot any technical issues that may arise. Additionally, generating daily MIS reports detailing your work and sending them to the reporting authority will be part of your routine tasks. The ideal candidate for this position is a fresher with a strong willingness to learn and grow in a dynamic environment. Immediate joiners with proficiency in English and Hindi, along with good communication skills, are encouraged to apply. If you are looking to kickstart your career in a supportive and enriching organization that values your professional development, we welcome you to join our team and be a part of our journey towards success.,

We are seeking a highly skilled and customer-focused individual for the International Technical Support Chat Process role at KVC Consultants Ltd. In this position, you will be responsible for providing comprehensive technical assistance and resolving issues for our international customers primarily through chat, ensuring a positive and efficient support experience. Roles and Responsibilities: Provide technical support and assistance to international customers via chat, addressing a wide range of technical issues related to software, hardware, and networks. Diagnose and troubleshoot technical problems efficiently, guiding customers through resolution steps. Maintain a high level of professionalism and empathy in all chat interactions. Document all customer interactions, technical issues, and resolutions accurately in the designated system. Escalate complex or unresolved issues to higher-tier support teams when necessary, ensuring seamless transitions and follow-up. Adhere to established service level agreements (SLAs) and quality standards for chat support. Stay updated on product knowledge, technical procedures, and common issues to provide accurate and timely solutions. Collaborate with internal teams to identify recurring issues and contribute to knowledge base improvements. Skills Requirement: Excellent written communication skills in English, with strong grammar and spelling, suitable for an international audience. Strong technical troubleshooting and problem-solving abilities. Proficiency in diagnosing and resolving issues related to computer hardware, software, and networks. Ability to articulate technical concepts clearly and concisely in written form. Experience with chat support platforms and ticketing systems. Customer-focused mindset with a commitment to providing high-quality service. Ability to multitask and manage multiple chat conversations simultaneously. Strong analytical skills to identify root causes of technical issues. QUALIFICATION: Bachelor's degree or equivalent practical experience in a technical field.

Role & responsibilities Focus on delivering world class customer service to every customer coming at the ITS Walk-up. Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing processes. Install and configure firm-standard images on laptops & desktops. Interface with outside customers and vendors as required Follow direction of immediate supervisors or managers to implement new technology. Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements. Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution. Grows relationships with business users at all levels in organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customer relationship. Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLTs) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in Active Directory. Supports and provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check and event startup and support of Video Conference Systems (Television/Cable systems). Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required. Qualifications Required: B. Tech, BE & Engineering Graduates Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage. Preferred: ITIL Certification Microsoft MCITP Certification Note: Good Communication Skills (Must Have) Preferred only from B. Tech, BE Engineering Graduates (No B.com or BBA or Masters) Hands on Experience in (DNS, Active directory, BSOD and outlook configuration) 3 Rounds of interview (Telephonic round, Technical Round and HR discussion) 5 Days WFO (2:00 PM to 11:00 PM, 1 way cab provided) This will be a 8-12 months C2H (Contract on Hiring) Interested Applicant can reach out to me. Regards Nithin N nnithin@astoncarter.com 8660251618 (What's app number)