SUPPORT SERVICES MANAGER

Asmacs

15 - 20 years

0 Lacs

saudi arabia

Posted:3 hours ago| Platform: Foundit logo

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Skills Required

project management budget management vendor relations risk assessment process improvement team leadership data analysis customer service compliance standards

Work Mode

On-site

Job Type

Full Time

Job Description

Description

The Support Services Manager will oversee the operations of the support services department, ensuring that all functions are performed efficiently and effectively. The role requires a strategic thinker with extensive experience in managing teams and improving service delivery.

Responsibilities

Oversee and manage support services operations to ensure high-quality service delivery.
Develop and implement policies and procedures to enhance operational efficiency.
Monitor and evaluate team performance, providing feedback and coaching as necessary.
Coordinate with other departments to ensure seamless communication and collaboration.
Manage budgets and allocate resources effectively to meet service demands.
Identify and resolve operational issues to improve service levels and customer satisfaction.
Conduct regular training sessions for team members to enhance their skills and knowledge.

Skills and Qualifications

Bachelor's degree in Business Administration, Management, or a related field.
15-20 years of experience in support services or a related area.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proficient in using support management software and tools.
Ability to analyze data and derive actionable insights for improvement.
Strong problem-solving skills and the ability to handle challenging situations effectively.
Knowledge of industry best practices and regulatory requirements.

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