Quality Associate

Key Responsibilities:

Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis

Establish controls on Transaction Processing aiming for a Zero Defect Output

Report and Publish Transaction Quality Metrics

Provide Feedback and suggestions for improvement

Error Analysis and Root Cause Analysis for process deviations

Adherence & record maintenance to Internal and External QMS Audit Requirements

Continuous Focus and Drive to meet and exceed SLAs

Drive Organization Level Quality Initiatives

Responsible for reviewing and tracking the progress on the action plans shared by the internal teams and highlighting deviations

Responsible for carrying out improvement projects on the areas identified as improvement areas on monthly basis

Participate/lead in client/internal calibration sessions

• Candidates with prior chat handling experience would be preferred
• The candidate should have excellent problem-solving capabilities and lateral thinking skills
• The candidate should be proficient in excel and power point
• Willingness to work in 24 X 7 work environment
• Analytical bent of mind having Knowledge of seven Quality tools.

Applicants Specifications & Qualification:

Education

• Any Graduate can apply.

Experience:

Minimum 1.6 year of experience as Quality Associate with overall 2 to 3 years of experience managing Non Voice Process.