2.0 - 4.0 years

3 - 4 Lacs

Hyderabad, Telangana, India

On-site

Key Responsibilities: Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis Establish controls on Transaction Processing aiming for a Zero Defect Output Report and Publish Transaction Quality Metrics Provide Feedback and suggestions for improvement Error Analysis and Root Cause Analysis for process deviations Adherence & record maintenance to Internal and External QMS Audit Requirements Continuous Focus and Drive to meet and exceed SLAs Drive Organization Level Quality Initiatives Responsible for reviewing and tracking the progress on the action plans shared by the internal teams and highlighting deviations Responsible for carrying out improvement projects on the areas identified as improvement areas on monthly basis Participate/lead in client/internal calibration sessions Candidates with prior chat handling experience would be preferred The candidate should have excellent problem-solving capabilities and lateral thinking skills The candidate should be proficient in excel and power point Willingness to work in 24 X 7 work environment Analytical bent of mind having Knowledge of seven Quality tools. Applicants Specifications & Qualification: Education Any Graduate can apply. Experience: Minimum 1.6 year of experience as Quality Associate with overall 2 to 3 years of experience managing Non Voice Process.

Posted 1 month ago

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