6803 Customer Engagement Jobs

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5.0 - 10.0 years

4 - 8 Lacs

pune

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Job description Experience Required: 5 -10 years in Presales, preferably in Real Estate or related industries Key Responsibilities: Team Leadership & Management Lead, train, and mentor the presales team including tele callers, CRM executives, and customer engagement specialists. Define KPIs and track team performance; ensure adherence to SLAs for lead response and follow-up. Lead Management & Conversion Support Oversee lead qualification processes and ensure timely and accurate lead assignment to the sales team. Work with marketing to ensure quality of leads generated via digital, ATL/BTL, broker, and walk-in channels. Use data-driven insights to optimize lead conversion rates and reduce dro...

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5.0 - 8.0 years

7 - 10 Lacs

kolkata

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About Branch Banking: The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role: As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to us...

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5.0 - 8.0 years

7 - 10 Lacs

haveri

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About Branch Banking: The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role: As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to us...

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5.0 - 8.0 years

7 - 10 Lacs

nagpur

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About Branch Banking: The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role: As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to us...

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5.0 - 8.0 years

7 - 10 Lacs

hospet

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About Branch Banking: The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role: As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to us...

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5.0 - 8.0 years

7 - 10 Lacs

pudukkottai

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About Branch Banking: The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role: As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to us...

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5.0 - 8.0 years

7 - 10 Lacs

mumbai

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About Branch Banking: The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role: As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to us...

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5.0 - 8.0 years

7 - 10 Lacs

ludhiana

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About Branch Banking: The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role: As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to us...

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5.0 - 8.0 years

7 - 10 Lacs

gangoh

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About Branch Banking: The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services About the Role: As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New-To-bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use...

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5.0 - 8.0 years

7 - 10 Lacs

guwahati

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About Branch Banking: The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services About the Role: As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New-To-bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use...

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5.0 - 8.0 years

7 - 10 Lacs

pune

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About Branch Banking: The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services About the Role: As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New-To-bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use...

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2.0 - 4.0 years

4 - 5 Lacs

krishnagiri

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Portfolio Profitability - by maintaining Pricing and Fee of the assigned territory Productivity - To ensure the minimum benchmark ASL productivity by way of choosing right people and minimal attrition Process and Compliance To achieve the highest level of operational and compliance superiority along with top line numbers---- To maintain relation with branch banking team in order to have smooth processing of Gold Loan cases To recruit, train, induct ASL executive in the system and motivate them to increase gold loan portfolio in association with the Branch Banking channel To ensure that all the compliance/operational process are being followed by ASL and branch banking team, Keep providing tr...

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10.0 - 15.0 years

14 - 15 Lacs

meliaputti

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Ensure efficient daily operation of a branch, including lending, product sales and customer service in accordance with the bank s objectives Prepare the plan for the growth of branch business in consultation with the Cluster Head Implement the plan through the Branch team so as to achieve the top line goals Establish and strengthen relations with key customers (eg top 10%) to generate sustained business Review daily/ periodic reports (eg overdrawn accounts, temporary overdrafts, cash retention limit, office accounts, etc) and take proactive action to ensure profitable and ethical business Ensure audit related deliverables, both internal and external are met as per the prescribed norms Ensure...

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10.0 - 15.0 years

14 - 15 Lacs

lodhika

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Ensure efficient daily operation of a branch, including lending, product sales and customer service in accordance with the bank s objectives Prepare the plan for the growth of branch business in consultation with the Cluster Head Implement the plan through the Branch team so as to achieve the top line goals Establish and strengthen relations with key customers (eg top 10%) to generate sustained business Review daily/ periodic reports (eg overdrawn accounts, temporary overdrafts, cash retention limit, office accounts, etc) and take proactive action to ensure profitable and ethical business Ensure audit related deliverables, both internal and external are met as per the prescribed norms Ensure...

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7.0 - 12.0 years

13 - 17 Lacs

kochi

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7+ years of experience in data engineering, including at least 2+ years in a leadership or delivery oversight role. Strong hands-on experience with Python, SQL, Spark/PySpark, and tools like Databricks, Airflow, Snowflake, Azure Data Factory. Demonstrated ability to manage vendor teams and ensure quality delivery across geographically distributed teams Strong communication and stakeholder management skills; experience working with commercial business leads in pharma or life sciences. Basic understanding of pharmaceutical commercial data at both country and global levels, including CRM data, sales performance data, field force activity, and syndicated datasets. Familiarity with privacy and co...

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6.0 - 10.0 years

8 - 12 Lacs

mumbai

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About Affluent Business Affluent Business caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business & lending solutions It gives a highly personalized services with an expertise driven approach of an investment house with the great stability and immaculate execution Affluent Business offer a gamut of different product offerings tailor-made to its customers with seamless touch-points About the Role The Relationship Manager will be responsible for nurturing HNI client relationships through continuous client engagements and risk profiling The RM will be responsible for identification of potentia...

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6.0 - 10.0 years

8 - 12 Lacs

nagpur

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About Affluent Business Affluent Business caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business & lending solutions It gives a highly personalized services with an expertise driven approach of an investment house with the great stability and immaculate execution Affluent Business offer a gamut of different product offerings tailor-made to its customers with seamless touch-points About the Role The Relationship Manager will be responsible for nurturing HNI client relationships through continuous client engagements and risk profiling The RM will be responsible for identification of potentia...

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6.0 - 10.0 years

8 - 12 Lacs

chennai

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About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services About the Role The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements The position entails client management and acquisition with a key focus on expa...

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6.0 - 10.0 years

8 - 12 Lacs

bardhaman

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About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services About the Role The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements The position entails client management and acquisition with a key focus on expa...

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6.0 - 10.0 years

8 - 12 Lacs

gurugram

Work from Office

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services About the Role The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements The position entails client management and acquisition with a key focus on expa...

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6.0 - 10.0 years

8 - 12 Lacs

amritsar

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About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services About the Role The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements The position entails client management and acquisition with a key focus on expa...

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7.0 - 12.0 years

9 - 14 Lacs

bengaluru

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Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth. Market Insights Manager Based in Bengaluru, India Role Overview We are seeking a highly analytical and collaborative Market Insights Manager to drive actionable insights across the UK and Europe. In this role, you will be the go-to expert for regional, industry, competitor, and ...

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7.0 - 9.0 years

9 - 11 Lacs

hanamkonda

Work from Office

About Branch Banking: The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role: The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branch s financial targets. The BOH is also responsible for ensuring compliance with the rules...

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7.0 - 9.0 years

9 - 11 Lacs

noida

Work from Office

About Branch Banking: The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role: The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branch s financial targets. The BOH is also responsible for ensuring compliance with the rules...

Posted 16 hours ago

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7.0 - 9.0 years

9 - 11 Lacs

lucknow

Work from Office

About Branch Banking: The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role: The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branch s financial targets. The BOH is also responsible for ensuring compliance with the rules...

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Exploring Customer Engagement Jobs in India

In India, the customer engagement job market is thriving with opportunities for individuals who are passionate about building relationships with customers and enhancing their overall experience with a brand. Customer engagement roles are crucial for businesses looking to retain customers, drive loyalty, and increase sales.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Chennai

These major cities in India are actively hiring for customer engagement roles across various industries.

Average Salary Range

The salary range for customer engagement professionals in India varies based on experience levels. Entry-level positions may start at around INR 3-5 lakhs per annum, while experienced professionals can earn upwards of INR 10-15 lakhs per annum.

Career Path

A typical career path in customer engagement may include roles such as Customer Service Executive, Customer Experience Manager, and Customer Success Director. As professionals gain experience and expertise in customer engagement, they may progress to leadership roles such as Head of Customer Engagement or Chief Customer Officer.

Related Skills

In addition to strong communication and interpersonal skills, customer engagement professionals may benefit from having skills in data analysis, CRM software, social media management, and project management.

Interview Questions

  • What does customer engagement mean to you? (basic)
  • How would you handle a difficult customer situation? (medium)
  • Can you give an example of a successful customer engagement strategy you implemented in your previous role? (medium)
  • How do you measure the success of a customer engagement campaign? (medium)
  • What tools or software do you use to track customer interactions? (basic)
  • How do you prioritize customer engagement initiatives when faced with limited resources? (advanced)
  • Describe a time when you had to collaborate with other departments to improve customer engagement. (medium)
  • How do you stay updated on the latest trends in customer engagement? (basic)
  • Can you share an experience where you turned a dissatisfied customer into a loyal advocate? (advanced)
  • What role do customer feedback and surveys play in improving customer engagement? (medium)
  • How do you handle multiple customer engagements simultaneously? (basic)
  • Have you ever had to de-escalate a situation with an upset customer? How did you handle it? (medium)
  • What metrics do you use to track the effectiveness of your customer engagement efforts? (medium)
  • How do you tailor your communication style to different types of customers? (basic)
  • In your opinion, what are the key components of a successful customer engagement strategy? (medium)
  • How do you handle confidential customer information? (basic)
  • Describe a time when you had to deal with a high volume of customer inquiries. How did you manage it? (medium)
  • What role does empathy play in customer engagement? (basic)
  • How do you handle customer objections or complaints? (medium)
  • Can you give an example of a time when you exceeded a customer's expectations? (medium)
  • How do you ensure consistency in customer engagement across different channels? (medium)
  • What do you think sets a great customer engagement professional apart from a good one? (basic)
  • How do you handle cultural differences when engaging with customers from diverse backgrounds? (medium)
  • Describe a time when you had to implement a new customer engagement strategy. What was the outcome? (medium)
  • How do you handle competing priorities when it comes to customer engagement initiatives? (advanced)

Closing Remark

As you explore opportunities in the customer engagement field in India, remember to showcase your passion for building relationships, solving problems, and driving customer loyalty. Prepare for interviews by highlighting your communication skills, problem-solving abilities, and experience in driving successful customer engagement strategies. With the right skills and mindset, you can excel in a rewarding career in customer engagement. Good luck!

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