10971 Customer Engagement Jobs

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7.0 - 10.0 years

9 - 12 Lacs

hubli, mangaluru, mysuru

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Own and lead selected, simultaneous billable customer engagements and manage customer expectations and drive prescriptive outcomes during the entire customer lifecycle(Pre Sales to Post Sales, Delivery, and Value Realization). Work with customers (including up to C level) and stakeholders to understand and analyze engagement scope, requirements, time, cost, and benefits. Drive the end-to-end engagement lifecycle to deliver business outcomes. Drive project management activities and oversee completion of engagement kickoffs, project charters, and deliverables, managing schedules, meeting milestones, and ensuring success throughout the engagement cycle. Engage with the Presales team to position...

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1.0 - 4.0 years

2 - 5 Lacs

thane

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As a CEC Relationship Manager - VRM, you will be responsible for managing outbound customer interactions for Wealth and Privy clients through the virtual relationship channel. This role focuses on delivering superior service, driving product sales, and enhancing customer engagement through structured communication and personalized banking solutions.You will be trained across multiple banking products including cards, liabilities, and assets, enabling you to function as a universal phone banking officer. The role demands strong communication skills, a customer-first mindset, and the ability to meet service and sales benchmarks consistently. Graduation Handle outbound calls for Wealth and Priv...

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1.0 - 3.0 years

1 - 4 Lacs

chennai

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Leading market expansion in assigned territories. Achieving and exceeding sales targets to contribute to overall business growth. Building brand presence and customer engagement through strategic initiatives. Representing Recliners India Pvt. Ltd. and its premium product range to diverse client segments. Develop and nurture relationships with Architects, Interior Designers, Builders, and other key influencers. Generate quality leads and convert them into profitable business opportunities. Collaborate with internal design and project teams to deliver tailored client solutions. Drive sales targets and ensure high levels of customer satisfaction. Monitor market trends and competitor activity to...

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2.0 - 4.0 years

4 - 6 Lacs

surat

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We are looking for a highly skilled and experienced Jewellery Merchandiser to join our team at Kalamandir Jewellers. The ideal candidate will have a strong background in jewellery merchandising and excellent communication skills. Roles and Responsibility Develop and implement effective merchandising strategies to drive sales growth. Conduct market research to stay updated on the latest trends and competitor activity. Collaborate with cross-functional teams to ensure seamless execution of merchandising plans. Analyze sales data and customer feedback to inform future merchandising decisions. Build and maintain relationships with suppliers and vendors to negotiate prices and terms. Ensure compl...

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0.0 - 5.0 years

0 - 2 Lacs

amritsar

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SUMMARY Retail Sales Associate Position : Retail Sales Associate Location : Amritsar Our client, a leading apparel brand and multinational conglomerate headquartered in the UAE, is seeking male candidates to join as Retail Sales Associates. Key Responsibilities: Customer Engagement Compliance with grooming standards Warmly welcome and greet customers Utilize standard phrases during customer interactions Introduce oneself and offer a shopping bag to every customer Assist customers in locating the right products within the store Provide necessary support to customers Communicate product range, new innovations, and store promotions/offers to customers Share customer and merchandise feedback wit...

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5.0 - 10.0 years

7 - 12 Lacs

faridabad

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Job Purpose Drive sales growth of solar products through distributor training and customer engagement. Expand the dealer and distributor network by onboarding high\-potential partners from the solar industry and competitors. Build long\-term trust with channel partners to ensure Loom Solar remains their first choice for solar solutions. Primary Responsibilities Meet retail shops, solar dealers, and distributors daily (minimum 10 visits) to promote Loom Solar products. Conduct cold calling to prospective solar dealers\/customers to generate new business opportunities. Develop a strong dealer network by generating leads and converting them into active partners. Negotiate with dealers to positi...

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5.0 - 10.0 years

7 - 12 Lacs

faridabad

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Job Purpose Drive sales growth of solar products through distributor training and customer engagement. Expand the dealer and distributor network by onboarding high\-potential partners from the solar industry and competitors. Build long\-term trust with channel partners to ensure Loom Solar remains their first choice for solar solutions. Primary Responsibilities Meet retail shops, solar dealers, and distributors daily (minimum 10 visits) to promote Loom Solar products. Conduct cold calling to prospective solar dealers\/customers to generate new business opportunities. Develop a strong dealer network by generating leads and converting them into active partners. Negotiate with dealers to positi...

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5.0 - 10.0 years

7 - 12 Lacs

karnal

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Job Purpose Drive sales growth of solar products through distributor training and customer engagement. Expand the dealer and distributor network by onboarding high\-potential partners from the solar industry and competitors. Build long\-term trust with channel partners to ensure Loom Solar remains their first choice for solar solutions. Primary Responsibilities Meet retail shops, solar dealers, and distributors daily (minimum 10 visits) to promote Loom Solar products. Conduct cold calling to prospective solar dealers\/customers to generate new business opportunities. Develop a strong dealer network by generating leads and converting them into active partners. Negotiate with dealers to positi...

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6.0 - 11.0 years

8 - 13 Lacs

pune

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About Atos Group Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. 10 billion, operating in 67 countries under two brands Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris. . ole: ServiceNow ITOM Consultant Location: Pune / Mumbai / Bangalore / Chennai Shift Time: 6:30 PM - 3:30 AM IST Job Overview: The primary role of the Senior Technical Consultant is to work closely with C...

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7.0 - 11.0 years

9 - 13 Lacs

coimbatore

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Job_Description":" I. Planning and Execution: Strategic Planning and Execution: \- Develop and implement effective customer relationship management strategiesto enhance client satisfaction and retention. \- Align CRM initiatives with the company\business objectives and revenuetargets. \- Identify opportunities for process improvements and automation in post\-salescustomer engagement. Client Relationship Management: \- Maintain positive relationships with existing clients to ensure ongoingengagement and satisfaction. \- Act as the senior escalation point for customer queries and concerns,ensuring prompt and effective resolution. \- Provide clients with comprehensive information about the comp...

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2.0 - 6.0 years

4 - 8 Lacs

ahmedabad

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We are looking for a results-driven and experienced Relationship Manager to lead business development and customer engagement in the Construction Equipment (CE) segment. The role involves enhancing the deposit base, cross-selling ficial products, ensuring regulatory compliance, and driving branch profitability. The ideal candidate should have a strong background in retail liabilities, sales, and team leadership. Source New-to-Bank (NTB) clients to expand the customer base. Manage relationships with mid and large corporates, including infrastructure companies. Handle clients with annual turnover exceeding 25 crore and an average lending ticket size of over 10 crore. Manage and structure vario...

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3.0 - 5.0 years

5 - 7 Lacs

hyderabad

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Role Description : The Credit and Collections department is a key component of Eastman s finance organization. The team is responsible for the collection s activity across APAC, EMEA. LAR and NAR regions to ensure timely cash collections to reach Eastman s cash flow targets. We currently have a Credit Representative role in Hyderabad, India Key Responsibilties: Manage and execute the end-to-end collections process for B2B accounts Communicate with customers to secure timely payments Monitor aging reports and follow up on overdue invoices Investigate and resolve payment discrepancies and disputes Prepare and send invoices, statements, and collection letters Maintain accurate records of all co...

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4.0 - 9.0 years

6 - 11 Lacs

mumbai

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About Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is ...

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1.0 - 4.0 years

3 - 6 Lacs

thane

Work from Office

As a CEC Relationship Manager - VRM, you will be responsible for managing outbound customer interactions for Wealth and Privy clients through the virtual relationship channel. This role focuses on delivering superior service, driving product sales, and enhancing customer engagement through structured communication and personalized banking solutions. You will be trained across multiple banking products including cards, liabilities, and assets, enabling you to function as a universal phone banking officer. The role demands strong communication skills, a customer-first mindset, and the ability to meet service and sales benchmarks consistently. Graduation Handle outbound calls for Wealth and Pri...

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2.0 - 5.0 years

4 - 7 Lacs

ahmedabad

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Inside Sales Executive | Gitakshmi Careers | Reinvent Your World Inside Sales Executive Key Responsibilities: Identify, qualify, and generate new business opportunities for SAP products and services through inbound and outbound channels (calls, emails, social media, etc.). Maintain a deep understanding of SAP offerings (e.g., SAP S/4HANA, SAP BTP, SAP SuccessFactors, SAP Analytics Cloud, etc.) and effectively communicate their value proposition to prospects. Engage with decision-makers (CIOs, CFOs, IT Heads, etc.) to understand their business challenges and position relevant SAP solutions. Collaborate with field sales and pre-sales teams to schedule product demos, workshops, and follow-up me...

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5.0 - 8.0 years

3 - 4 Lacs

bihpuria

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The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing ficial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits They will be required to use their communication skills to add new cust...

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5.0 - 8.0 years

4 - 5 Lacs

agastheeswaram

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With branches spread across the country, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services Gold Loan Officer is responsible for Gold Loan Operations in the branch Portfolio Profitability - by maintaining Pricing and Fee of the assigned territory Productivity - To ensure the minimum benchmark ASL productivity by way of choosing right people and minimal attrition Process and Compliance To achieve the highest level of operational and co...

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5.0 - 8.0 years

4 - 5 Lacs

puttur

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With branches spread across the country, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services Gold Loan Officer is responsible for Gold Loan Operations in the branch Portfolio Profitability - by maintaining Pricing and Fee of the assigned territory Productivity - To ensure the minimum benchmark ASL productivity by way of choosing right people and minimal attrition Process and Compliance To achieve the highest level of operational and co...

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5.0 - 8.0 years

4 - 5 Lacs

deeg

Work from Office

With branches spread across the country, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services Gold Loan Officer is responsible for Gold Loan Operations in the branch Portfolio Profitability - by maintaining Pricing and Fee of the assigned territory Productivity - To ensure the minimum benchmark ASL productivity by way of choosing right people and minimal attrition Process and Compliance To achieve the highest level of operational and co...

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5.0 - 8.0 years

7 - 10 Lacs

baglan

Work from Office

As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing ficial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits They will be required to use their communication skills to add new customers and Cross Sell of Bank products As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer BROs are expected to process customer transactions and Service requests with...

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5.0 - 8.0 years

7 - 10 Lacs

palayamkottai

Work from Office

As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing ficial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits They will be required to use their communication skills to add new customers and Cross Sell of Bank products As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer BROs are expected to process customer transactions and Service requests with...

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7.0 - 9.0 years

9 - 11 Lacs

lodhika

Work from Office

As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing ficial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits They will be required to use their communication skills to add new customers and Cross Sell of Bank products As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer BROs are expected to process customer transactions and Service requests with...

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5.0 - 8.0 years

7 - 10 Lacs

banderdawa

Work from Office

The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing ficial solutions to customer by offering bank s products, providing service to existing and New-To-bank customers in the branch and adding new customers through referral generation activities and customer visits They will be required to use their communication skills to add new cust...

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2.0 - 4.0 years

4 - 6 Lacs

ambarnath

Work from Office

As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing ficial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits They will be required to use their communication skills to add new customers and Cross Sell of Bank products As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer BROs are expected to process customer transactions and Service requests with...

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2.0 - 4.0 years

4 - 6 Lacs

hathin

Work from Office

As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing ficial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits They will be required to use their communication skills to add new customers and Cross Sell of Bank products As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer BROs are expected to process customer transactions and Service requests with...

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Exploring Customer Engagement Jobs in India

In India, the customer engagement job market is thriving with opportunities for individuals who are passionate about building relationships with customers and enhancing their overall experience with a brand. Customer engagement roles are crucial for businesses looking to retain customers, drive loyalty, and increase sales.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Chennai

These major cities in India are actively hiring for customer engagement roles across various industries.

Average Salary Range

The salary range for customer engagement professionals in India varies based on experience levels. Entry-level positions may start at around INR 3-5 lakhs per annum, while experienced professionals can earn upwards of INR 10-15 lakhs per annum.

Career Path

A typical career path in customer engagement may include roles such as Customer Service Executive, Customer Experience Manager, and Customer Success Director. As professionals gain experience and expertise in customer engagement, they may progress to leadership roles such as Head of Customer Engagement or Chief Customer Officer.

Related Skills

In addition to strong communication and interpersonal skills, customer engagement professionals may benefit from having skills in data analysis, CRM software, social media management, and project management.

Interview Questions

  • What does customer engagement mean to you? (basic)
  • How would you handle a difficult customer situation? (medium)
  • Can you give an example of a successful customer engagement strategy you implemented in your previous role? (medium)
  • How do you measure the success of a customer engagement campaign? (medium)
  • What tools or software do you use to track customer interactions? (basic)
  • How do you prioritize customer engagement initiatives when faced with limited resources? (advanced)
  • Describe a time when you had to collaborate with other departments to improve customer engagement. (medium)
  • How do you stay updated on the latest trends in customer engagement? (basic)
  • Can you share an experience where you turned a dissatisfied customer into a loyal advocate? (advanced)
  • What role do customer feedback and surveys play in improving customer engagement? (medium)
  • How do you handle multiple customer engagements simultaneously? (basic)
  • Have you ever had to de-escalate a situation with an upset customer? How did you handle it? (medium)
  • What metrics do you use to track the effectiveness of your customer engagement efforts? (medium)
  • How do you tailor your communication style to different types of customers? (basic)
  • In your opinion, what are the key components of a successful customer engagement strategy? (medium)
  • How do you handle confidential customer information? (basic)
  • Describe a time when you had to deal with a high volume of customer inquiries. How did you manage it? (medium)
  • What role does empathy play in customer engagement? (basic)
  • How do you handle customer objections or complaints? (medium)
  • Can you give an example of a time when you exceeded a customer's expectations? (medium)
  • How do you ensure consistency in customer engagement across different channels? (medium)
  • What do you think sets a great customer engagement professional apart from a good one? (basic)
  • How do you handle cultural differences when engaging with customers from diverse backgrounds? (medium)
  • Describe a time when you had to implement a new customer engagement strategy. What was the outcome? (medium)
  • How do you handle competing priorities when it comes to customer engagement initiatives? (advanced)

Closing Remark

As you explore opportunities in the customer engagement field in India, remember to showcase your passion for building relationships, solving problems, and driving customer loyalty. Prepare for interviews by highlighting your communication skills, problem-solving abilities, and experience in driving successful customer engagement strategies. With the right skills and mindset, you can excel in a rewarding career in customer engagement. Good luck!

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