13699 Customer Engagement Jobs

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3.0 - 5.0 years

5 - 7 Lacs

bengaluru

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Volvo is looking for Product & BD Manager MLS to join our team Roles and Responsibility Develop and implement effective business strategies to achieve company goals. Build and maintain strong relationships with clients and stakeholders. Conduct market research and analyze industry trends to identify new opportunities. Collaborate with cross-functional teams to launch new products and services. Manage and lead a team of sales professionals to meet sales targets. Analyze sales data and provide insights to improve sales performance. Job Requirements Proven track record of success in product management and business development. Strong understanding of market trends and industry dynamics. Excelle...

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1.0 - 5.0 years

8 - 9 Lacs

mumbai

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JOB DESCRIPTION: Contribute to the long-term growth of Abbott Nutrition products in territory by increasing awareness among Health Care Professionals on the important role of nutrition in improving quality of life, and the superiority of Abbott products to competitor brands. Gain new business and grow existing business through a multichannel, customer engagement strategy that builds HCP confidence in and loyalty to Abbott brand products. CORE JOB RESPONSIBILITIES Understand the market and category opportunities within territory to identify opportunities for market share growth at the customer/account level Maintain deep, current knowledge about medical and nutritional science, the evolving h...

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4.0 - 6.0 years

6 - 8 Lacs

panipat, yamunanagar, faridabad

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Key Accountabilities Manage Technical Operations for the customer, including onsite team and centralized Tech Ops. Own all Tech Ops activities and ensure smooth service delivery. Collaborate with GCS and centralized Tech Ops teams on CVM-related actionable items. Provide consultation to customers, engineering, and support teams on technical requirements. Handle customer meetings and weekly governance sessions. Understand and scope new requirements for CVM products and CRs. Work with engineering teams for technical solutions, effort estimation, and planning. Collaborate with BD team for technical proposals for RFPs, non-RFPs, CRs, hardware upgrades, and migration/replacement projects. Create ...

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0.0 - 2.0 years

18 - 20 Lacs

thane

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Key Responsibilities Task AreaWhat You ll Do Market & Customer Engagement Identify and qualify leads in sectors requiring data centre / network infrastructure (e. g. , enterprises, ISPs, colocation, cloud providers, large system integrators). Understand customers existing infrastructure, pain points, constraints, and business goals. Build and maintain relationships with technical stakeholders (IT, infrastructure, operations, network teams). Solution Design & Proposal Analyze requirements for Vertiv product. Put together technical proposals / solution blueprints that meet performance, reliability, scalability & cost targets. Coordinate with sales / engineering to validate designs, sizing, and...

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0.0 - 1.0 years

2 - 3 Lacs

pune

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Roles and Responsibility Develop and implement effective sales strategies to achieve targets. Build and maintain strong relationships with clients through regular follow-ups and calls. Identify new business opportunities and generate leads through cold calling and research. Conduct product demonstrations and presentations to potential customers. Meet or exceed monthly, quarterly, and annual sales targets. Collaborate with internal teams to ensure seamless customer service and support. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the...

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3.0 - 8.0 years

6 - 7 Lacs

chennai

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This role is based in Hyderabad and reports to Deputy General Manager. Key Responsibilities Support the Sales Manager in achieving sales targets by managing customer relationships, identifying profitable opportunities, and contributing to overall sales turnover. Develop and execute customer account plans, prioritize initiatives, and ensure high customer satisfaction through effective resource allocation. Monitor project progress, resolve technical and commercial queries, ensure timely deliveries, and follow up on collections to meet agreed payment terms. Promote Jotun products and solutions through regular visits, presentations, and specifications with owners, consultants, and contractors to...

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2.0 - 7.0 years

4 - 7 Lacs

bengaluru

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Key Responsibilities Conduct initial triage of incoming customer requests Resolve customer order questions and service enquiries accurately Communicate with US customers through phone, email, and online chat Listen competently and collect relevant customer order or enquiry information Build rapport with customers and respond in a compassionate and professional manner Remain calm and helpful when handling difficult situations Use computer systems and Microsoft products effectively to support customer interactions Maintain service quality and communication standards during all customer engagements Responsibilities may evolve based on business requirements. Job Requirements: Experience 0 to 2 y...

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15.0 - 18.0 years

9 Lacs

kolkata, mumbai, new delhi

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Responsibilities Business Development for EHV, HT LT cables and power distribution solutions. Driving sales and promoting the complete cable portfolio while ensuring strong customer engagement. Building and maintaining long-term relationships with potential and existing clients to drive repeat business. Managing end-to-end B2B sales and marketing activities. Achieving revenue targets and contributing to overall business growth in the cable segment.

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1.0 - 2.0 years

3 - 7 Lacs

mumbai

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KEY RESPONSIBILITIES: Content Creation Optimization: Develop high-quality content such as blogs, case studies, and white papers tailored to the SaaS industry. Collaborate with design teams to produce engaging visuals. Campaign Management: Assist in planning, executing, and optimizing marketing campaigns across digital channels, including email, social media, and PPC to generate qualified leads. Performance Tracking: Monitor and analyze campaign performance using marketing analytics tools, providing insights and recommendations for continuous improvement. Lead Nurturing: Support lead generation and nurturing efforts through content marketing, email sequences, and automated workflows, targetin...

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5.0 - 6.0 years

11 - 15 Lacs

kolkata

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What You Will Do: Account Growth Market Share: Drive market share growth through effective territory planning, account management, and value-based selling. Achieve sales targets and contribute to the broader company goals by promoting Cytiva s portfolio of bioprocess and life sciences solutions. Drive the identification and generation of demand for new technologies, products, and services within assigned accounts. Focus on expanding Cytiva s footprint in both existing and new customer organizations. Customer Engagement: Actively engage with customers to understand their research and bioprocessing needs, challenges, and business goals. Leverage Cytiva s product offerings to deliver tailored s...

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6.0 - 10.0 years

30 - 35 Lacs

mumbai

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Meet the Team: We are seeking a dynamic and strategic Channel Business Development Manager to drive collaboration with Independent Software Vendors (ISVs) and ecosystem, focusing on delivering AI-powered solutions to end customers. This role is responsible for identifying, developing, and managing strategic partnerships, accelerating the adoption of AI use cases, enabling scalable, industry-specific solutions through our channel ecosystem. Key Responsibilities: Partner Ecosystem Development: Build and nurture relationships with ISVs, system integrators, technology partners, and other ecosystem players to co-develop, promote, and deliver AI-based solutions. AI Use Case Enablement: Collaborate...

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2.0 - 7.0 years

1 - 5 Lacs

bengaluru

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EXP : 2-5 years Location : JP Nagar,Bangalore Gender : Male/Female Qualification : Any Graduate Skills : Good Communication skills and Localite JD :Guide New customers and conduct training and collecting the feedback

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4.0 - 8.0 years

8 - 12 Lacs

bengaluru

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Key Responsibilities: Market Analysis: Conduct thorough market research to identify trends, customer needs, and competitive landscape within the Industrial Trade Retail segment. Strategy Development: Develop and implement marketing strategies that align with business objectives and drive growth in the segment. Product Positioning: Collaborate with product management to ensure effective positioning and messaging of abrasive products. Campaign Management: Plan, execute, and evaluate marketing campaigns across various channels, including digital, print, and events. Sales Support: Work closely with the sales team to provide marketing tools and support that enhance customer engagement and drive s...

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4.0 - 8.0 years

6 - 10 Lacs

ahmedabad

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Company Overview Doshion Poly Science Pvt Ltd, a leading vertical of DOSHION GROUP, specializes in manufacturing ion exchange resins, pharma polymers and membrane performance chemicals With a robust presence in India and export to over 40 countries, we provide comprehensive water and wastewater treatment solutions Founded on fifty years of expertise, our headquarter is based in Ahmedabad Our team comprises 11 to 50 dedicated employees pivotal in the manufacturing industry Job Overview We are seeking a Sales Marketing Coordinator to join our Ahmedabad office on a full-time basis This junior-level position requires a minimum of 1 year of relevant work experience The successful candidate will b...

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0.0 - 2.0 years

3 - 6 Lacs

noida

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Position Overview: As a Sales Trainee, you will participate in a structured training program designed to provide you with a comprehensive understanding of our IT products and services, sales processes, and customer engagement strategies. This role offers a unique opportunity to develop your sales skills in the dynamic field of IT solutions, with the potential for rapid career advancement based on performance. Key Responsibilities: Engage in a rotational program across various departments, including product development, customer support, and sales, to gain a holistic understanding of our offerings and operations. Assist senior sales professionals in identifying and pursuing new business oppor...

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2.0 - 7.0 years

3 - 5 Lacs

mumbai, bengaluru

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Venue Manager Job Description Are you passionate about sports, community, and creating unforgettable experiences? PadelPark India is seeking a Venue Manager to lead operations, engage players, and build a vibrant Padel community. What You Will Do: Facility Management: Maintain courts, equipment, and facilities to the highest standards. Oversee bookings, and inventory, and ensure smooth operations while keeping ratings high. Customer Engagement: Greet and assist players, manage queries, and promote coaching, tournaments, and events. Build strong relationships to identify growth opportunities. Team Leadership: Recruit, train, and manage staff schedules to ensure excellent service. Motivate you...

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12.0 - 17.0 years

9 - 14 Lacs

bengaluru

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What success looks like in this role: Responsible for the architecture and design of new or enhanced company products and services and for proposed solutions that fit client requirements and position Unisys competitively. Utilizes technical and architectural expertise to drive innovation into company products and services. Provides consulting and selling support to strategic prospects and accounts. Articulates the Unisys value proposition, architects custom solutions as needed, and offers thought-leadership to business-oriented, technical and other audiences. Responsible for translating target market and client business requirements and goals into specific solutions. Designs solutions that a...

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0.0 - 2.0 years

1 - 3 Lacs

greater noida, greater noida west, gaur city mall

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Job Responsibilities : Bike / Vehicle Mandatory Setting targets, creating performance plans, and maintaining standards for sale representatives Planning the sales strategy and Optimization of sales Searching for clients who might benefit from the company's products. Documentation and control of target achievement Negotiation of terms and contracts with clients Reporting to the Executive Board Develop a scalable sales process and ensure representatives adhere to it correctly. Plan and preside over weekly sales team meetings. Maintain a deep understanding of customer needs and monitor their preferences. Resolve escalated customer issues and customer complaints regarding sales and service. Trac...

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2.0 - 3.0 years

3 - 3 Lacs

ahmedabad

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Key Responsibilities: Sales and Business Development: - Identify and develop new business opportunities through cold calling, networking, and meetings. - Build and maintain relationships with existing and potential clients. - Drive the sales process from lead generation to closure by understanding customer needs and presenting tailored solutions. - Analyse market trends, competitor products, and customer preferences to identify sales opportunities. - Provide regular reports on sales activities, progress, and forecasts to management. - Track key performance indicators and sales goals. Customer Engagement: - Conduct site visits to assess customer needs and gather feedback on product performanc...

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3.0 - 5.0 years

3 - 5 Lacs

mumbai

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About The Role Skill required: Marketing Operations - Creative Design Designation: Creative Production Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designCreative design is a process that uses digital and physical design tools and co...

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3.0 - 5.0 years

3 - 7 Lacs

bengaluru

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About The Role Skill required: Marketing Operations - Salesforce Marketing Cloud Designation: Campaign Management Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing in Marketo + SFMC + Campaign + ContentDesign, implement, develop & manage Marketo & Salesforce Mark...

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5.0 - 8.0 years

4 - 8 Lacs

bengaluru

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About The Role Skill required: Marketing Operations - Salesforce Marketing Cloud Designation: Campaign Management Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing in Marketo + SFMC + Campaign + ContentDesign, implement, develop & manage Marketo & Salesforce M...

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7.0 - 11.0 years

4 - 8 Lacs

bengaluru

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About The Role Skill required: Marketing Operations - Salesforce Marketing Cloud Designation: Campaign Management Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing in Marketo + SFMC + Campaign + ContentDesign, implement, develop & manage Marketo & Salesforce ...

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5.0 - 8.0 years

4 - 8 Lacs

bengaluru

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About The Role Skill required: Marketing Operations - Salesforce Marketing Cloud Designation: Campaign Management Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing in Marketo + SFMC + Campaign + ContentDesign, implement, develop & manage Marketo & Salesforce M...

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4.0 - 5.0 years

6 - 7 Lacs

bengaluru

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Responsibilities : Content Strategy & Execution: Develop and own the end to end content strategy ensuring alignment with overall business objectives and revenue targets. Conduct in-depth market research, competitive analysis, and customer segmentation to identify target markets, ideal customer profiles (ICPs), and buyer personas. Define the content strategy, messaging, and value propositions that resonate with target audiences and differentiate our offerings. You ll produce a mix of rich media and long-form content such as "how-to" guides, thought-leadership whitepapers, case studies, SEO-optimized blog posts, and more. Launch Planning & Execution: Create detailed production and distribution...

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Exploring Customer Engagement Jobs in India

In India, the customer engagement job market is thriving with opportunities for individuals who are passionate about building relationships with customers and enhancing their overall experience with a brand. Customer engagement roles are crucial for businesses looking to retain customers, drive loyalty, and increase sales.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Chennai

These major cities in India are actively hiring for customer engagement roles across various industries.

Average Salary Range

The salary range for customer engagement professionals in India varies based on experience levels. Entry-level positions may start at around INR 3-5 lakhs per annum, while experienced professionals can earn upwards of INR 10-15 lakhs per annum.

Career Path

A typical career path in customer engagement may include roles such as Customer Service Executive, Customer Experience Manager, and Customer Success Director. As professionals gain experience and expertise in customer engagement, they may progress to leadership roles such as Head of Customer Engagement or Chief Customer Officer.

Related Skills

In addition to strong communication and interpersonal skills, customer engagement professionals may benefit from having skills in data analysis, CRM software, social media management, and project management.

Interview Questions

  • What does customer engagement mean to you? (basic)
  • How would you handle a difficult customer situation? (medium)
  • Can you give an example of a successful customer engagement strategy you implemented in your previous role? (medium)
  • How do you measure the success of a customer engagement campaign? (medium)
  • What tools or software do you use to track customer interactions? (basic)
  • How do you prioritize customer engagement initiatives when faced with limited resources? (advanced)
  • Describe a time when you had to collaborate with other departments to improve customer engagement. (medium)
  • How do you stay updated on the latest trends in customer engagement? (basic)
  • Can you share an experience where you turned a dissatisfied customer into a loyal advocate? (advanced)
  • What role do customer feedback and surveys play in improving customer engagement? (medium)
  • How do you handle multiple customer engagements simultaneously? (basic)
  • Have you ever had to de-escalate a situation with an upset customer? How did you handle it? (medium)
  • What metrics do you use to track the effectiveness of your customer engagement efforts? (medium)
  • How do you tailor your communication style to different types of customers? (basic)
  • In your opinion, what are the key components of a successful customer engagement strategy? (medium)
  • How do you handle confidential customer information? (basic)
  • Describe a time when you had to deal with a high volume of customer inquiries. How did you manage it? (medium)
  • What role does empathy play in customer engagement? (basic)
  • How do you handle customer objections or complaints? (medium)
  • Can you give an example of a time when you exceeded a customer's expectations? (medium)
  • How do you ensure consistency in customer engagement across different channels? (medium)
  • What do you think sets a great customer engagement professional apart from a good one? (basic)
  • How do you handle cultural differences when engaging with customers from diverse backgrounds? (medium)
  • Describe a time when you had to implement a new customer engagement strategy. What was the outcome? (medium)
  • How do you handle competing priorities when it comes to customer engagement initiatives? (advanced)

Closing Remark

As you explore opportunities in the customer engagement field in India, remember to showcase your passion for building relationships, solving problems, and driving customer loyalty. Prepare for interviews by highlighting your communication skills, problem-solving abilities, and experience in driving successful customer engagement strategies. With the right skills and mindset, you can excel in a rewarding career in customer engagement. Good luck!

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