3587 Customer Engagement Jobs - Page 7

As an Inside Sales Manager, your primary focus will be on lead generation, lead nurturing, and market research to drive revenue growth. You will be responsible for prospecting, pitching, and closing sales, as well as managing the sales pipeline efficiently. It is crucial to accurately forecast revenue streams on an annual, quarterly, and monthly basis. In this role, you will also play a key part in developing and managing sales personnel, ensuring that they are equipped to succeed in their roles. Maintaining strong relationships with potential customers through effective communication via telephone calls and emails will be essential. You will need to negotiate commercial terms to secure sales and address customer objections effectively. Cross-selling and upselling to both new and existing customers will be part of your strategy to drive revenue growth. Meeting sales targets for yourself and your team will be a key performance indicator. To excel in this position, you should have at least 5 years of experience in Inside sales, particularly in selling SaaS solutions with a focus on concept selling. Experience in engaging decision makers at the enterprise level and achieving revenue targets is necessary. Strong verbal and presentation skills are a must, along with excellent written communication abilities. Proficiency in working with CRM tools such as Lead-Squared, SalesForce, or Sugar is required. You should also demonstrate the ability to make technical sales and adapt to new technologies. Experience in managing a sales team is highly desirable, and prior exposure to sales in the SMB sector would be advantageous. Domain knowledge in areas such as the travel industry or SaaS product sales will be beneficial. An MBA with a specialization in sales would be considered a bonus for this role.,

As a Territory Sales Manager in the field of Advertising & Marketing at Spixar Technologies Solutions Private Limited, you will be responsible for leading a high-performing sales and marketing team, driving revenue growth through strategic product promotions, executing innovative on-ground advertising campaigns, and establishing key business partnerships for long-term success. Your role will involve recruiting, training, and managing a team of Field Sales & Marketing Executives, implementing structured sales strategies, setting clear performance metrics, conducting regular assessments, organizing training programs, and fostering a high-performance work culture. You will take ownership of sales targets, implement customer acquisition strategies, leverage data-driven insights, collaborate with internal stakeholders, drive new business opportunities, plan and execute field marketing campaigns, identify high-potential locations, design brand activation activities, and work in synergy with the digital marketing division. Furthermore, you will cultivate relationships with BFSI organizations, fintech firms, and corporate partners, lead contract negotiations, represent the organization in corporate meetings and industry events, conduct market research, analyze sales data, develop strategic business reports, and continuously identify process improvements. The key qualifications and skills required for this role include 3 years of experience in team handling and 5 years in field sales, marketing, and business development, along with an MBA/Bachelor's degree in Marketing, Business, or a related field. Additionally, you should have a proven track record in revenue generation and business development, exceptional leadership abilities, expertise in field sales and direct marketing, excellent negotiation and networking skills, and an analytical mindset with a strategic approach to sales growth. Spixar Technologies Solutions offers you the opportunity to spearhead a high-impact field marketing division, performance-driven incentives, accelerated career growth, exposure to industry-leading strategies, and a dynamic work environment with strategic decision-making opportunities. If you are interested in this challenging yet rewarding role, you can submit your updated resume to smitha@spixar.in. Join us at Spixar Technologies Solutions and be a part of our vision for transforming the advertising landscape.,

About Flagright Flagright is a rapidly growing AML compliance software startup with a mission to arm financial institutions with best-in-class technology to combat financial crime, meet Anti-Money Laundering (AML) compliance regulations, deliver exceptional customer experiences, and achieve peak efficiency. As we continue our ambitious growth trajectory, we are looking for an experienced Product Operations Specialist to join our team. Role Overview As a Product Operations Specialist, you will play a crucial role in supporting the development and success of our platform. You will collaborate closely with our customers, cross-functional teams, analyzing data and gathering insights to drive continuous improvements in functionality, user experience, and operational efficiency. Your attention to detail and involvement in testing and quality assurance processes will ensure a reliable and high-performing product. Flagright offers exciting career growth opportunities for motivated individuals looking to take the next step in their careers. If you are highly driven, enthusiastic, and seeking an exciting opportunity to join an early-stage startup, we want to hear from you. Responsibilities - Analyze data to uncover actionable insights, identify emerging trends, and drive decisions that enhance product functionality and improve user experience. - Engage with customers to identify critical needs, understand pain points, and shape the development of high-impact features and product improvements. - Manage customer communication channels to announce the launch of new features, resolve issues, and provide timely updates to ensure a positive customer experience. - Work with stakeholders to define and prioritize product enhancements, translate user insights and needs into clear and actionable product requirements. - Assist in creating high-quality resources including documentation, onboarding guides, and training materials that empower customers and drive product use. - Build and maintain strong customer relationships through regular check-ins, guiding users to unlock product value and confidently navigate key features. - Identify process gaps and propose innovative solutions to optimize operational efficiency and effectiveness. - Collaborate with engineering to align on product priorities, resolve bugs, and ensure the consistent and timely delivery of impactful updates. - Monitor key performance indicators (KPIs) to assess the success and impact of product operations, making data-driven recommendations for improvement. - Evaluate user feedback, conduct user research, and incorporate insights to enhance the product's usability and customer satisfaction. - Product Operations Specialist at Flagright do not have commercial responsibilities or quotas. Your Profile - High IQ and EQ. - Have love for tech and capitalism. - Strong taste for aesthetics and attention to detail. - High agency and low ego. - Based in Bangalore and willing to relocate to Singapore. Relocation is supported. - This is an in-office position. - 2-5 years of experience as a Product Operations Analyst or a similar role in operations or risk. - Excellent written and verbal communication skills in English are essential for effective customer interactions. - Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations. - Familiarity with product lifecycle management principles and methodologies. - Experience working with cross-functional teams, such as product management, engineering, marketing, and customer support. - Knowledge of product management frameworks and methodologies is desirable. - Familiarity with project management tools and software for planning, tracking, and collaborating on projects. - Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently. - Continuous learning mindset, keeping up with industry trends and best practices in product operations and management. - Travel flexibility for customer meetings or team gatherings, as needed. Preferred Qualifications - Understanding of anti-fraud, anti-money laundering, or compliance domains. - Previous experience in a product-focused role within the fintech industry. - Ability to communicate clearly and effectively with internal stakeholders and customers to understand their needs and translate them into product requirements. - Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS. - Familiarity with risk management principles and methodologies, specifically related to product operations. - Understanding of sanctions screening processes and familiarity with industry-standard sanction lists. - Knowledge of data privacy regulations and practices related to handling sensitive financial information. - Familiarity with customer support systems and workflows to ensure smooth integration of product operations with customer service processes. - Experience with implementing and optimizing key performance indicators (KPIs) to measure the success and impact of product operations. - Ability to stay updated with industry trends and advancements in fintech, product management, and operational excellence. What We Offer - Get equity from day 1 at a Y Combinator startup. - Do something meaningful; help stop human trafficking, money laundering, and terrorism financing. - Work alongside a highly competent, top-tier team, including professionals from Y Combinator, ex AWS, Twilio, and Palantir. - Fast growth position with a lot of responsibilities, hard work, and no work-life balance. - Great career development opportunities in a fast-growing early-stage startup. - Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture. - Experience an international work culture in a flat organizational structure.,

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization collaborating with global health and science authorities to develop quality standards for medicines, dietary supplements, and food ingredients. With a core value of Passion for Quality, USP aims to strengthen the supply of safe, quality medicines and supplements worldwide through the dedication of its more than 1,300 professionals across twenty global locations. At USP, inclusivity is valued, with a focus on creating a culture that offers meaningful opportunities for mentorship and professional growth. Emphasizing Diversity, Equity, Inclusion, and Belonging, USP strives to build a world where quality in health and healthcare is assured for everyone. As a Strategic Customer Development Manager for the West part of India, including Mumbai, Pune, Aurangabad, and Goa, your role will involve managing territory and engaging customers, focusing on USPs Program Units such as Small Molecules, Biologics, Excipients, and Food & Dietary supplements. Working closely with the Director - Strategic Customer Engagement, you will help develop and implement strategic sales plans to achieve revenue goals, coordinating USP products and solutions to support initiatives. Your impact at USP will be significant, contributing to the mission of improving global health by increasing access to high-quality, safe medicine through public standards and related programs. Additionally, USP invests in the professional development of managers, providing training in inclusive management styles to ensure engaging and productive work environments. Key Responsibilities: - Develop and implement engagement strategies with customers to promote USP products and solutions - Identify key decision-makers and influencers to increase adoption of USP standards - Analyze sales data trends, customer segments, and territory performance to support revenue growth - Build high-valued relationships to increase account penetration and overall value of USP - Participate in customer engagement forums, provide technical support, and collaborate with regulatory teams - Stay updated on market conditions that may impact customer accounts and purchasing behavior Requirements: - Bachelor/Masters degree in Pharmacy/Life Sciences/Chemistry/Biological Sciences with a business management degree/MBA preferred - 9-12 years of relevant experience for SCD Manager, 12-15 years for Senior SCD Manager - Proficiency in Salesforce, sales, and account management in Pharmaceutical, Biotechnology, or Analytical Instrumentation industries - Strong communication, interpersonal, and negotiation skills - Ability to travel up to 70% for stakeholder engagements Location: Mumbai, Pune, Aurangabad, Goa Preferred Skills: - Fluency in English and Regional Language - Knowledge of pharma industries with established contacts - Experience with data analytical platforms and CRM systems - Background in regulatory, quality assurance, or GMP - Strong problem-solving and data analytical skills USP offers comprehensive benefits to ensure the well-being of employees and their families, including healthcare options and retirement savings. Note that USP does not accept unsolicited resumes from third-party recruitment agencies.,

As a Sales and Marketing Intern at our company, you will have the opportunity to gain valuable hands-on experience in both sales and marketing functions. We are seeking a dynamic and self-motivated individual who is enthusiastic, creative, and eager to learn about various aspects of sales and marketing strategies. This internship will provide you with exposure to a fast-paced and dynamic work environment where you can contribute to the growth of the sales and marketing teams. Your key responsibilities will include providing sales support by assisting the sales team with lead generation, prospecting, and customer outreach. You will also help prepare sales presentations, proposals, and follow-up correspondence, as well as participate in sales meetings to support the development of sales strategies. Additionally, you will be involved in cold calling activities to drive sales initiatives. In terms of marketing assistance, you will support the marketing team in executing campaigns across various channels such as social media, email marketing, and content creation. Conducting market research to identify trends, competitor activities, and potential opportunities will be part of your role. You will also assist in the development and distribution of marketing materials like brochures, newsletters, and promotional items. Customer engagement is a crucial aspect of this role, where you will communicate with potential and existing customers to gather feedback and provide information about our products/services. Furthermore, you will participate in organizing and attending marketing events, trade shows, and webinars to enhance customer engagement and brand awareness. Data management is another key responsibility where you will maintain and update customer databases and CRM systems with accurate information. You will also analyze sales and marketing data to provide insights and recommendations for improvement to drive business growth. To qualify for this position, you should be currently pursuing a degree in Marketing, Business, Communications, or a related field. Strong verbal and written communication skills are essential, along with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Familiarity with social media platforms and digital marketing tools is a plus, and the ability to work independently and as part of a team is crucial. The ideal candidate will possess excellent organizational and time management skills, creative thinking abilities, and strong attention to detail. A basic understanding of sales and marketing principles, along with the ability to multitask and manage multiple projects simultaneously, will be beneficial in this role. As a Sales and Marketing Intern, you will benefit from hands-on experience in both sales and marketing roles, the opportunity to work with experienced professionals, and gain valuable industry insights. Networking opportunities and career development support will be provided, with the potential for future full-time employment based on performance. This is a full-time position with benefits including leave encashment and Provident Fund. The work schedule is during the day shift, and the educational requirement is a Bachelor's degree (Preferred). The work location is in-person, offering a dynamic and engaging work environment where you can enhance your skills and grow professionally.,

As a Digital Marketing Expert at Amonroo in Navsari, you will be responsible for managing communication, executing marketing campaigns, implementing social media marketing strategies, driving sales, and developing marketing strategies on a day-to-day basis. You will develop and execute digital marketing strategies to boost brand awareness, traffic, and online sales. This includes optimizing website and product pages for search engines, managing paid advertising campaigns (Google Ads, Facebook Ads, Instagram Ads, etc.), and designing and executing social media marketing campaigns across platforms like Instagram, Facebook, Pinterest, and YouTube. Your focus will be on visual storytelling and engagement. In addition, you will track and analyze website traffic, social media metrics, and campaign performance using tools like Google Analytics, SEMrush, and social media insights. You will also identify and collaborate with influencers and brand ambassadors to promote products, enhance customer interactions through engaging content, personalized marketing, and loyalty programs, and work with the e-commerce team to enhance product listings, shopping experience, and conversion rates. Ensuring brand voice, tone, and messaging are consistent across all digital platforms will also be part of your responsibilities. The ideal candidate for this role will have proven experience in digital marketing, specifically in e-commerce or fashion/jewellery sectors. Proficiency in Google Analytics, SEO, SEM, PPC, and social media tools is required. You should also have a strong understanding of content creation, graphic design basics, and storytelling, as well as analytical skills and experience with marketing automation tools. The ability to manage multiple campaigns and deadlines simultaneously, along with strong communication and collaboration skills, are essential. Preferred skills for this role include knowledge of jewellery industry trends and experience with Shopify or similar e-commerce platforms.,

You will be responsible for efficiently leading the Ocean freight Department, which includes both Ocean import and Export operations. Your role will involve handling Key and Corporate accounts, as well as liaising and developing business relationships with overseas networks for nomination shipments. Customer engagement will be a key aspect of your responsibilities, focusing on developing positive PR and supporting business development initiatives as needed. You will be tasked with monitoring timely responses to ocean import network queries on a national level, and tracking the business revenue generated through the Network Nomination desk specifically for Mumbai. Ensuring timely approvals of jobs in the EBMS system will be crucial to the smooth operation of the department. Additionally, you will be responsible for overseeing the ocean import department, addressing their queries, and providing solutions when necessary. Monitoring and ensuring the timely closure of jobs in the EBMS system will also be part of your day-to-day activities.,

You will be working as a Digital Marketing Trainer at Inceptial Hub Pvt. Ltd. located in Patna. Your primary responsibility will be to conduct training sessions on digital marketing concepts, web development, social media marketing, sales skills, and connecting with students. You will play a key role in driving the overall training activities on-site in Patna. To excel in this role, you should possess strong communication and marketing skills along with expertise in training and digital marketing. Additionally, you must demonstrate leadership qualities, strategic planning capabilities, and experience in customer engagement and analytics. A bachelor's degree in Marketing or a related field is required, and a Digital Marketing Certification would be considered a plus. Join us at Inceptial Hub Pvt. Ltd. and be a part of a dynamic company that serves Fortune 500 clients and brand-new startups. We offer a diverse and inclusive work environment where you can contribute your skills in digital marketing, web development, and more to deliver tailored solutions to our local clientele.,

You will be responsible for marketing the company's products both domestically and internationally. Your main focus will be on engaging customers, with a particular emphasis on the Northern and Western regions of India. This is a full-time position with the following benefits: cell phone reimbursement and leave encashment. Additionally, there is a compensation package that includes a performance bonus. The work schedule is during the day shift. Please note that the ability to reliably commute or plan to relocate to Salem, Tamil Nadu before starting work is required. The preferred education level for this position is a Bachelor's degree. Fluency in English and Hindi is required. The preferred location for this role is Salem, Tamil Nadu.,

As a Business Development Lead at Liquify, developed by Sumanju Technologies, located in Ahmedabad, Gujarat, you will play a crucial role in overseeing the tele-calling team to achieve sales targets through effective lead generation and customer engagement. Your leadership skills and ability to motivate the team will be essential in driving revenue growth and establishing lasting relationships with potential clients. Your responsibilities will include leading and managing the tele-calling team to ensure they surpass sales targets by implementing effective strategies, developing innovative approaches for lead generation and conversion, monitoring team performance to provide necessary training and feedback for optimized success, building strong relationships with potential clients to foster trust and loyalty, and analyzing sales data to prepare performance reports for future strategies. To qualify for this role, you should hold a Bachelor's degree in Business, Marketing, or a related field, possess at least 4 years of experience in business development or sales management, ideally within the BFSI sector, demonstrate a proven track record of achieving sales targets and driving revenue growth, exhibit strong leadership and team management skills focused on motivating and developing team members, and showcase excellent communication and negotiation abilities to effectively engage with clients and stakeholders. Joining our team at Liquify will allow you to have a significant impact on driving the growth of an innovative fintech company that is revolutionizing liquidity access for investors. You will also have access to professional development opportunities and career advancement in a rapidly evolving industry while being part of a collaborative and inclusive team that values and recognizes your contributions. If you are prepared to lead a dynamic team and make a meaningful difference at Liquify, we encourage you to apply today and become a part of transforming the way investors access liquidity.,

As a results-driven sales representative, you will actively seek out and engage customer prospects. Your responsibilities will include presenting, promoting, and selling products/services to existing and prospective customers using solid arguments. Conducting cost-benefit and needs analysis for customers to meet their requirements is essential. It is crucial to establish, develop, and maintain positive relationships with both business partners and customers. You will be expected to reach out to customer leads through cold calling and expedite the resolution of customer problems and complaints to ensure maximum satisfaction. Achieving agreed-upon sales targets and outcomes within the schedule is a key performance indicator. Collaborating with team members and other departments to coordinate sales efforts is necessary. Analyzing the potential of the territory markets, tracking sales, and maintaining status reports are part of the job requirements. Providing management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services is essential for strategic decision-making. Staying updated on best practices and promotional trends in the industry is vital. Continuous improvement through feedback is encouraged to enhance your sales performance and contribute to the overall success of the sales team.,

Join the Suta Squad! As a Visual Merchandise & Store Experience Intern at Suta, based in Mumbai, you will be embarking on a long-term internship with a focus on elevating the store's visual appeal and customer engagement. Your primary mission will involve collaborating with the store team to design captivating store displays and product setups that enhance the overall in-store experience. Additionally, you will have the opportunity to contribute to exclusive store projects and event setups, working towards creating a cohesive brand experience for our customers. To excel in this role, you should be passionate about fashion, visual design, and customer experience. A creative mindset with a keen eye for detail will be essential in designing eye-catching displays that resonate with our brand aesthetic. As a positive, proactive, and multitasking individual, you will play a crucial role in contributing ideas to improve store aesthetics and ambiance, ensuring that every customer interaction is memorable. While previous experience is not required, it is considered a plus. This paid internship offers you the chance to immerse yourself in the world of visual merchandising and store experience, learning and contributing to Suta's in-store magic. If you are eager to showcase your creativity and make a meaningful impact on our brand, we welcome you to join us in this exciting opportunity.,

Company Description Orange Retail Finance India Pvt Ltd, established in 2013, is a non-banking finance company registered and certified by the Reserve Bank of India. Our mission is to transform the lives of the underserved in semi-urban and rural India by providing comprehensive financial solutions. We focus on the financial needs of salaried, self-employed, and informal segments, particularly in rural areas where transportation and other financial services are insufficient. Our goal is to become the preferred financier for every household in these regions through transparent and customized financial products. Role Description This is a full-time, on-site role for a Product Head - Gold Loan, located in Chennai. The Product Head will oversee the development and management of the Gold Loan product portfolio. Responsibilities include market analysis, product strategy development, distribution management,infra setting,Audit process and ensuring compliance with regulatory standards. Day-to-day tasks involve coordinating with various departments to drive product performance, managing the product lifecycle, and engaging with customers to understand their needs and preferences. Qualifications: Minimum 12 -15 yrs of experience in managing Gold loan product. Experience in product management, particularly in the setting up the business distribution . Experience in Hiring, Infra management, product and process development, Audit mechanism is essential. Strong knowledge of market analysis and strategy development Excellent leadership and team management skills Familiarity with regulatory standards and compliance Proficiency in customer engagement and understanding customer needs Bachelor&aposs degree in Finance, Business Administration, or related field; MBA is a plus Ability to work across boundaries and states. Strong communication and interpersonal skills Show more Show less

Company Description BlueStone, founded in Bangalore in 2011, is one of India&aposs largest digital-first fine jewellery brands. The company bridges the gap between the traditional jewellery industry and contemporary digital shopping preferences. BlueStone offers an extensive range of certified jewellery designs in gold, platinum, diamonds, and gemstones, available both online and across 200+ experiential stores. With a proprietary tech stack, BlueStone delivers a tailored and seamless omnichannel shopping experience. The brand is backed by institutional investors such as Accel Partners, Kalaari Capital, and Hero Enterprises. Role Description This is a full-time on-site role for a Sales Executive, based in Jodhpur. The Sales Executive will be responsible for driving sales growth by engaging with customers, providing exceptional service, and demonstrating product knowledge. Day-to-day tasks include managing customer inquiries, conducting sales presentations, meeting sales targets, and maintaining store displays. The role also involves collaborative work with the marketing team to implement sales strategies and promotions. Qualifications Excellent customer engagement and service skills Strong sales and presentation skills Knowledge of jewellery products and industry trends Ability to meet sales targets and work collaboratively with team members Experience in retail sales is a plus Excellent communication and interpersonal skills Proficiency in using digital sales tools and CRM systems Bachelor&aposs degree is required Show more Show less

Responsibilities & Key Deliverables Sales Drive overall volume & market Share Ensure authentic and correct market information flow to all stakeholders Devise actions based on RCA Monitor dealer profitability Overseeing Manpower Productivity & Adequacy Team Handling for respective states Provide timely insights to Marketing & Sales Planning (Add - GTM) CX Manage end to end customer centricity, and satisfaction Ensuring customer handling for escalations Overseeing Customer engagement practices Process Ensure process adherence and corrective action plan implementation at state level Functional Skills: Ability to drive business (channel sales specifically) Ability to understand product technicalities Behavioural Skills: Handle ambiguous situations Unlearn from previous experiences Take complete ownership of delivery and teams Understand premium customer segment Form & manage relationships with peers and channel partners Display high resilience Experience More than 13 years, with strong knowledge across Channel Sales, Customer Experience & Auto product, Business Management, dealer & team handling Industry Preferred Auto background (Must) (Auto EV Preferred, and is directly correlated with time to productivity/success) Qualifications BE / B tech + MBA General Requirements

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As an Expert, you possess a deep understanding of our products and services across the Apple ecosystem. You excel at selling products, offering all of Apple s services, and delivering an exceptional customer experience. An Expert exemplifies what great customer engagement looks like, and mentors others on how to achieve results. Description Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.Be knowledgeable about and proactively stay up to date on Apple s products, services, purchase options and Product Zone sales processes.Support your peers throughout the store as needed by sharing knowledge about Apple s products, services and purchase options, and assist in offering ownership opportunities.Maintain accuracy and follow guidance.Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.Contribute to an inclusive environment by respecting each other s differences and having the curiosity to learn.Demonstrate Apple s values of inclusion and diversity in daily activities. You should: Be available to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience in retail or sales, or related work experience. Preferred Qualifications You can: Demonstrate knowledge of Apple products and services. Show a track record of producing top-performing sales and customer experience results. Personalise solutions based on customer needs, and effectively communicate them. Solve customer concerns using care, learning and presentation skills. Work in a fast-paced environment, often supporting multiple customers at the same time. Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience. Support and educate the broader team by sharing knowledge, experiences and insights.

Escalation Solution Specialist - First Advantage (Bangalore/Mumbai) Bangalore, Karnataka, India Play Video Job Info Why First Advantage Apply Accepting Internal Applicants Only! The Escalation Solution Specialist (ESS) plays a crucial role in managing customer escalations by receiving, evaluating, and responding to inquiries in a timely manner. As a subject matter expert (SME) in our systems and tools, the ESS interacts with customers through phone and email to provide effective resolutions to escalation issues raised by both customers and internal partners. This position is responsible for enhancing each customers relationship with First Advantage. Support is primarily delivered by email and occasionally via phone, or at client meetings. Each escalation is unique in that there are no scripts to follow. Success in this role requires strong organizational skills, high attention to detail, effective time management, solid decision-making, keen problem-solving skills, and excellent communication. This role must be able to work independently and think outside the box to resolve complex inquiries. Responsibilities: Efficient Application Login & Availability- Demonstrate proficiency in promptly logging into and navigating multiple business applications, ensuring consistent availability during scheduled work hours, except for designated breaks. This includes utilizing systems such as CRM platforms, background check databases, call center technology, and communication tools like Outlook and Teams. This role requires being logged in and available during these hours except for during scheduled breaks. This role has schedule requirements to meet customer needs. Proactive Customer Engagement- Respond proactively to inquiries from our high-value customers through various communication channels, email, voice, Teams meetings, and new communication channels as they are introduced. Utilize available tools to effectively manage availability status, ensuring consistent, prompt, and exceptional assistance to clients. Additional support tools such as reports, databases, call recording systems may be utilized. Advanced Inquiry Management & Issue Resolution- Utilize your expertise to assess the purpose, as well as root cause of each customer interaction through strategic questioning, as this role does not rely on scripted responses. You will handle a diverse range of inquiries, from rescheduling appointments to troubleshooting complex login issues. Each situation demands a customized approach, and you will deliver solutions that are specifically tailored to meet the unique needs of our valued customers. Root cause analysis summaries or RCAs documented may be required of some interactions. Expert Multi-tasking for Precise Issue Resolution- Leverage your advanced skills to swiftly and accurately resolve customer issues by utilizing information from a variety of business applications, resources, and supported customer platforms. This role requires adept navigation of multiple systems, thorough review of client-specific fact sheets for standard operating procedures and account details, and the ability to efficiently manage numerous screens and tasks simultaneously. You will conduct real-time data retrieval, execute search queries, and document resolutions with precision to ensure effective case management . Professional & Empathetic Communication- Engage in all interactions with the utmost professionalism, consistently maintaining a calm, courteous, and empathetic demeanor. Clearly articulate the situation to customers and outline the specific steps you will take to address and resolve their issues. Consistent communication is expected to be provided, and updates or outreach to customers may be expected, even when the ESS is waiting for an internal resolution. By doing so, you will ensure that customer satisfaction is achieved, making customers feel heard and supported throughout the process. De-escalation & Quality Assurance - Effectively manage and de-escalate customer frustrations with a focus on maintaining professionalism. Must have demonstrated experience maintaining professionalism under pressure and provide positive customer experience. ESS owned cases should not be seeking additional answers elsewhere. Accurate & Timely Documentation- Leverage extensive experience in documenting all interactions within company systems with exceptional promptness and accuracy. This involves meticulously capturing the reason for contact, thoroughly detailing the information shared with clients or leadership, and documenting the actions taken, resolutions achieved, and any necessary follow-ups. Proficiently enter and assign tickets to other departments, ensuring seamless communication in real-time during interactions as needed. Additionally, utilize expertise in case documentation by incorporating screen captures when required. It is crucial to complete all documentation either during the interaction or within two minutes of its closure, ensuring you are fully prepared and poised for the next inquiry. Specific documentation requests for tracking purposes may be introduced and may vary based on reporting needs. Effective Internal Communication & Follow-up- Follow up with internal teams as needed by using email and case notes in the CRM. Ensure that all communications are clear, professional, and grammatically correct. Provide updates and resolutions based on customer interactions, including research or escalation details. Complete additional projections as requested. This includes updates to occur by planned coverage of cases during time off. Continuous Learning & Training- Participate in required training to enhance customer support and stay informed about system updates, product changes, and evolving customer needs and services. This may include online courses, live or virtual sessions, and review of reference materials sent by email to ensure compliance with FA s processes and service standards. Given the frequent product and process updates, staying informed and developing skills may also require consulting the help/resource center to access the latest information and guidelines. Contributing to Knowledge Base & Improvement- Contribute to the company s knowledge reference center by helping enhance resources for future cases. Share insights and promote content that aids customer service improvement across the organization. Identifying process gaps and assisting in resolving or offering solutions are key to the role. Manage Work Pace and Quality - Utilize your extensive experience to effectively manage your work pace and maintain high-quality standards to meet and exceed customer experience expectations. This includes achieving targets related to service levels, average speed to answer, quality assurance scores, customer satisfaction, and strict compliance with processes. Always uphold confidentiality and professionalism. Actively engaged with feedback from supervisors/managers/account support teams to drive continuous improvement in both efficiency and effectiveness. Adhere to company standards, regulatory requirements, and best practices will be instrumental in delivering exceptional service and results. Additional performance goals or measurements may be introduced to the role at any point in time. Required Skills: Demonstrated ability to handle a high volume of customer contacts across various channels (phone, chat, email, etc.). Exhibited skill in using multiple software applications and systems simultaneously with ease. Displayed effectiveness on ability to quickly assess customer needs and resolve issues efficiently. Communicate professionally and empathetically, both verbally and in writing. Document all customer interactions accurately and follow procedures closely. Willingness to learn new tools, processes, and adapt to changing customer needs. Maintain a calm, empathetic, and solution-focused demeanor in all situations. Ability to quickly connect with people, establish a rapport, express empathy, and project confidence. Ability to work collaboratively in a team environment, this includes planning time off. Ability to work unsupervised and determine one s own resolution path for the customer if it is not yet defined. Confirmed aptitude in time management by handling tasks and applications efficiently. Showcased ability to multitask effectively in a fast-paced environment while ensuring high-quality service. Ensure attention to detail in all documentation to maintain accuracy and customer satisfaction. Adapt quickly to new systems, product updates, and changes in customer requirements. Collaborate with internal teams to share information and ensure timely issue resolution. Knowledge of common computer configurations and strong computer navigation skills. Prior experience with Microsoft Windows Operating Systems. Education & Experience: High school diploma or equivalent required. This role is intended to be performance-based skill progression through the Customer Experience Specialist role. Demonstrated 5+ years experience within First Advantage or relevant work experience Screening Direct platform experience required Working Environment: For remote or hybrid positions, you must have a dedicated workspace that is free from distractions and ensures privacy. Working at home requires internet speeds that can support the Company systems; a minimum download speed of 120mps and 10mbp upload is required. Computers must be hard wired to a router (We provide equipment). All remote employees must be on camera for all training sessions, including new hire orientation and meetings with leaders and clients. This role routinely uses standard office equipment such as computers, keyboards, phones. Based in the Mumbai/Bangalore

At Verint, we believe customer engagement is the core of every global brand. Our mission is thelp organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive tanswer constantly shifting market challenges and deliver impactful results for our customers. Our commitment tattracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com . Overview of Job Function: This role leads both Major Incident Management (MIM) and Problem Management tensure swift incident resolution and long-term operational stability. The ideal candidate will serve as the primary point of contact for both functions, guiding incident response efforts, restoring services efficiently, and driving root cause analysis teliminate recurring issues. The position requires strong cross-functional collaboration, proactive analysis, and a continuous improvement mindset. A deep understanding of the ITIL framework is essential, with a strategic and tactical focus on enhancing Incident and Problem Management processes. Additionally, this role presents an opportunity tunify Incident, Problem, and Change Management under a cohesive, ITIL-driven approach contributing tgreater operational maturity and resilience. 6 8 years of overall IT experience, including 4 6 years of hands-on experience in Major Incident Management and Problem Management. Strong understanding of ITIL-based Incident and Problem Management processes. Proven experience leading MIM and Problem Management in dynamic tech environments. Ability tmanage both temporary workarounds and permanent resolutions effectively. Skilled in facilitating cross-team investigations, meetings, and conference calls with clear outcomes and timelines. Proficient in stakeholder communication during major incidents and chronic issues. Capable of forming and executing collaborative action plans with defined roles and deadlines. Maintain up-to-date documentation, including root cause analyses, impact diagrams, technical references, and action items. Proactively identify potential issues and service risks tprevent incidents. Provide regular reports and insights on incident trends and recurring issues. Continuously support process improvements and knowledge base enhancements. Develop and maintain tools and resources tmanage major incidents more effectively. Operate within a matrix organization, managing people, processes, and resources across support functions. Derive and work toward KPIs and goals as directed by leadership. Ability tmultitask, stay composed under pressure, and drive accountability across teams. Strong interpersonal, negotiation, influencing, and conflict-resolution skills. Excellent communication skills verbal, written, and presentation. Bachelors degree in engineering or equivalent. Principal Duties and Essential Responsibilities: Lead the Major Incident Management (MIM) function and serve as the primary point of contact across all supporting teams. Own Access Management responsibilities for cloud users. Operate effectively within a matrix organization tensure rapid service restoration and long-term issue resolution. Maintain structured issues and problem logs, tracking progress, and ensuring accountability. Guide post-incident investigations tidentify root causes and implement preventative measures. Facilitate post-incident reviews and document lessons learned tdrive continuous improvement. Adapt, deploy, and integrate tools tenhance visibility, collaboration, and efficiency in incident and problem tracking. Implement process enhancements tprevent repeat incidents and improve overall response effectiveness. Collaborate across teams tstrengthen the knowledge base and reinforce operational best practices.

Location: Bangalore/Gurugram Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots, Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education. Customer expectations are evolving and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three! About the Role We are looking for a Conversational AI Designer who will define, design, and optimize intelligent conversations between our customers and our AI-driven voice and chatbots. This role sits at the intersection of UX design, linguistics, AI behavior, and customer experience, and will play a key part in shaping how businesses interact with their users via Exotels platforms. If you are passionate about crafting natural, intuitive, and purposeful conversations between humans and machines we want to talk. What Youll Do Design human-like conversational flows across voice and chat. Partner with clients to understand their consumers and use cases to design the bots goals, intent and success criteria. Collaborate internally with product managers, engineers, and customer-facing teams to deliver the clients requirements. Write clear, concise, and context-aware bot dialogues, prompts, and fallbacks that sound helpful and human. Partner with Product teams to test conversation designs and iterate based on user feedback and data. Apply principles of linguistics, behavioral psychology, and UX writing to create intuitive and low-effort user journeys. Maintain and optimize a conversation library (templates, tone guides, intents, fallbacks). Contribute to AI training: helping define intents, utterances, edge cases, and user expectations. Identify conversation friction points using transcripts, analytics, and feedback to improve success and containment rates. Define tone, persona, and escalation strategy for bots across different verticals and use cases. Requirements Must-Have: 5 9 years of experience designing conversations for chatbots, IVRs, voice assistants, or similar platforms. Deep understanding of UX writing, dialogue flow design, and customer empathy. Experience working with AI platforms Ability to design for voice-first experiences (IVR, smart assistants) and chat-based interfaces. Experience with tools for conversation design. Strong writing skills with a focus on clarity, brevity, and tone. Familiarity with NLP concepts intents, utterances, confidence thresholds, fallbacks, etc. Nice-to-Have: Experience in B2B SaaS or customer support domain. Basic understanding of analytics (CSAT, containment rate, deflection, etc.) Exposure to Indian languages and multilingual bot design. Background in linguistics, psychology, cognitive science, or communication design.

Fynd is India s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries. What will you do at Fynd Gather requirements from diverse teams and stakeholders Work with Product managers to turn them into business requirement documents Manage website development projects completely with engineers and products managers Ability to breakdown business problems into technical problem statements Ensure projects are delivered on time and on budget Post project delivery, manage the website along with business stakeholders Be responsible for the revenue growth of the websites under management Support brands through their issues and ensure relevant teams provide timely resolution Be a platform expert to leverage all available products to ensure brand sucess Who are we looking for You, if you can walk the talk and convince others to walk with you Someone who can distinguish between the important and the urgent, and make sure both are addressed Juggling time, resources, and priorities feels as natural as data charts and spreadsheets Someone who listens to everybody, distils information and makes stuff happen! Some Specific Requirements Basic Knowledge of Technology, API Integrations, Micro-services Architecture Strong communication skills Proficiency in data visualisation tools (e.g., Tableau, Power BI, Google Data Studio) to create reports and dashboards A commitment to staying current with evolving data technologies and industry trends. Ability to explain technical concepts/flows to a non-technical audience Clear written communication skills. You must be able to clearly articulate flows for engineers and SDETs to understand deeply. Build strong relationships and collaborate with a diverse team containing engineering, product and business stakeholders Good Knowledge of marketing automation tools Good Knowledge of performance marketing and advertising platform (Google Merchant Centre, Google Analytics, Facebook Business Managers) Effective Delegation Must know how to build ownership and execution within the team without micro-managing Basic of with data platform technologies, including database management systems (e.g., MySQL, PostgreSQL, or MongoDB). Strong Attention to Detail Growth Mindset to learn skills while performing the role 3+ years of experience as a Business Analyst/Project Manager role Some experience with Bug Tracking tools like JIRA, Confluence, Asana, Redmine or Azure DevOps Strong analytical and problem-solving skills, with the ability to make data-driven decisions. Excellent communication and collaboration skills, including the ability to work effectively with cross-functional teams. Basic knowledge of data technologies, databases, and data analytics tools. Familiarity with cloud-based data solutions (e.g., AWS, Azure, GCP). Basic understanding of machine learning concepts and their application to data-driven decision-making Knowledge of artificial intelligence (AI) technologies Strong problem-solving skills to address complex technical and business challenges. Ability to communicate and present complex technical concepts to non-technical stakeholders. Leadership skills to guide cross-functional teams in project execution What do we offer Growth Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially. Flex University We help you upskill by organising in-house courses on important subjects Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you. Culture Community and Team building activities Host weekly, quarterly and annual events/parties. Wellness Mediclaim policy for you + parents + spouse + kids Experienced therapist for better mental health, improve productivity & work-life balance We work 5 days from the office and we make sure people have everything they need:- Free meals Snacks, goodies & a lot of fun culture

Sales Engineer - Delhi - NCR, Pune, Kolkata, Bangalore, Chennai Jun 25, 2025 1 Years Sector 11 Noida Careers | Aerodry Sales Engineer - Delhi - NCR, Pune, Kolkata, Bangalore, Chennai Sector 11 Noida Job Code APAPL/25/SaEn Grade D p.a 1.0-0.0 year B. E. (Chem/Mech.)/Diploma in plastic engineering by CIPET Candidate from Plastics machinery segment shall be given preference Must have sound knowledge of plastic processing industry. Excellent command over verbal and written communication. Excellent in interpersonal & negotiation skills. Excellent time management techniques. Job Opening Date 6/25/2025 12:00:00 AM Closing Date Aug 25 2025 Required Skills Technical Sales pitching Customer Engagement Plastic Processing CRM Tools Lead Generation Techno-commercial Client Coordination Proposal Drafting Market Analysis Interpersonal Skills Communication Skills Time Management Negotiation Skills Team Collaboration Site Visits Travel Flexibility Job Description We are looking for young, dynamic, and technically-inclined Sales Engineers to support our growing customer base at Delhi - NCR, Pune, Kolkata, Bangalore, Chennai and contribute to sales of our equipment and solutions. You will be responsible for supporting senior sales professionals, engaging with clients, coordinating technical discussions, and driving customer satisfaction. Primary Responsibilities: Support regional sales targets by promoting plastic auxiliary equipment and system solutions. Assist in lead generation, client meetings, and techno-commercial discussions. Coordinate with internal teams (technical, production, and logistics) to deliver customized solutions. Visit client sites for demonstrations, presentations, or after-sales coordination. Build relationships with existing and potential customers. Monitor competitor activities and market trends; report feedback to senior team. Prepare quotations, proposals, and basic technical documentation. Maintain accurate records of sales activities and customer interactions using CRM tool Key Deliverable: To act as an enabler in achieving the sales objectives Strong technical understanding of capital equipment or industrial machinery. Knowledge of plastic processing (injection molding, extrusion, compounding, etc.) is a plus. Excellent communication and interpersonal skills. Willingness to travel across assigned territories. Basic understanding of commercial terms, taxation, and statutory compliance. Self-motivated with a learning mindset and passion for industrial sales. Maintaining the healthy business relationship with major key accounts

Job Description We re looking for a Senior Customer Success Manager to lead customer engagement, retention, and growth for SearchUnify, our AI-powered enterprise search platform. This role is critical in ensuring our customers achieve long-term value, maximize product adoption, and grow with us. If you re passionate about building strong customer relationships, have a background in SaaS or technical client-facing roles, and thrive in fast-paced environments this is the opportunity for you. Key Skills 7+ years of experience in Customer Success, Sales, or Account Management. Strong understanding of B2B SaaS and enterprise support platforms. Excellent communication and relationship-building skills. Ability to manage renewals, upsell opportunities, and cross-functional coordination. Strong problem-solving mindset with experience handling escalations. Detail-oriented and results-driven, with a customer-first approach. Technical background or familiarity with enterprise software preferred. Roles and Responsibilities Act as the primary advocate for assigned accounts, ensuring a consistent, value-driven experience. Own and manage account renewals, upselling, and reporting metrics. Collaborate with delivery teams to ensure timely, high-quality implementations. Maintain strong customer relationships, driving satisfaction and loyalty. Understand client goals, align platform capabilities, and ensure value realization. Coordinate with internal stakeholders including product, engineering, and support. Track account health, proactively address risks, and identify growth opportunities. Drive customer transformation and engagement through strategic touchpoints. Life at Grazitti Share Your Profile We are always looking for the best talent to join our team * Contact Name * Email Address * Contact Number * Country * Skills Upload Your CV * Select File * I understand and agree that the information submitted in this form will be transmitted to, stored and processed by Grazitti Interactive, in accordance with their .

Job Description We re looking for a dynamic Product Marketing Manager to join the SearchUnify team at Grazitti Interactive. If you re skilled in GTM strategy, sales enablement, event execution, and customer engagement this role is your chance to shape how a cutting-edge cognitive search platform connects with its audience. You ll collaborate with cross-functional teams, own positioning and messaging, and lead marketing initiatives that drive business growth and customer advocacy. Key Skills 5 8 years of experience in product or customer marketing, preferably in B2B SaaS or tech environments. Strong expertise in positioning, messaging, and GTM strategy. Hands-on experience in event marketing, webinars, and digital campaigns. Proven ability to work with sales and product teams for enablement initiatives. Excellent written and verbal communication skills. Familiarity with tools like HubSpot, Salesforce, Google Analytics, and webinar platforms. Strong project management, planning, and analytical skills. Exposure to marketing automation and performance tracking. Roles and Responsibilities Develop compelling messaging and product positioning for SearchUnify. Plan and execute GTM strategies for product launches and enhancements. Enable sales teams with collateral, training, and battle cards. Conduct competitive analysis to refine positioning and identify opportunities. Create product content including one-pagers, explainer videos, and landing pages. Build relationships with analysts and influencers for thought leadership. Drive customer advocacy through testimonials, case studies, and reviews. Track marketing metrics and refine strategies based on performance. Launch programs to increase customer loyalty, retention, and upsell. Manage product update emails, community announcements, and lifecycle campaigns. Collaborate with CS team to gather customer success stories. Organize customer-focused webinars and co-branded sessions with industry leaders. Define and execute event strategies (virtual + in-person) aligned with product goals. Plan and promote webinars, coordinate speakers, and ensure audience engagement. Build multi-channel promotional campaigns for events and webinars. Collaborate with partners, speakers, and internal teams for seamless execution. Manage logistics, branding, booth setup, and vendor coordination for events. Create post-event campaigns for lead nurturing and conversion. Develop landing pages, email campaigns, and social media creatives. Analyze event performance and optimize future campaigns. Life at Grazitti Share Your Profile We are always looking for the best talent to join our team

Objective / Purpose Source Business for the Company About Us Roles Responsibilities Recruit and Activate advisors as per plan (activation on a monthly basis) Ensure Active Advisor productivity is maintained as per the plan. Establish interpersonal business relationship to facilitate work activities. Conduct meeting with reporting agents on an ongoing basis to evaluate their performance and advise them on the same. (ensure that they meet the Career Progression from TAs to SAs and AOs as per the Agency) Generate revenue and acquire new customers either face to face or digitally. Review with reporting manager on a weekly basis Attend all meeting and training programs conducted by management Ensure 2 joint calls are made on a daily basis Comply with all the policies and procedures laid down by the company Educational Qualification Minimum Graduate Experience Minimum 2-3 years experience, preferably in Insurance Sales Competencies Ownership Simplification Human Touch Innovation Interpersonal Skill Business Acumen Customer Engagement and Sales Excellence Skills Negotiation Skills Comfortable working with digital tools Communication Skills - both face to face and virtually Networking Skills Team Management Skills Business Acumen Interpersonal Skills Active Listening Skills Title: Relationship Manager

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Skills Customer Service Skills Excellent communication and interpersonal skills to interact effectively with customers Regulatory Knowledge Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements Sales and negotiation - Ability to sell financial products and services Attention to detail High level of accuracy in handling cash transactions and financial documents Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc.) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.