Senior Executive Maintenance & Service Sales

Domnic Lewis Private Limited

5 - 9 years

1 - 5 Lacs

pune

Posted:3 days ago| Platform:

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Skills Required

sales operations relationship management customer engagement construction negotiation skills maintenance finance communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking for a Senior Executive Maintenance & Service Sales to manage service contract renewals, collections, and customer engagement for maintenance services. The role focuses on revenue retention, timely renewals, payment realization, and strengthening long-term customer relationships.

Key Responsibilities

Manage and ensure timely renewal of maintenance and service contracts
Follow up on outstanding invoices and drive conversion into realized payments
Coordinate with customers and internal finance teams to ensure smooth and timely collections
Conduct commercial negotiations with customers on pricing, terms, and service agreements
Build and maintain strong customer relationships to enhance satisfaction, retention, and loyalty
Act as the primary point of contact for customers on service-related commercial matters
Maintain accurate records of renewals, collections, and customer interactions

Key Skills & Competencies

Communication Skills:
- Clear and effective verbal and written communication
- Active listening and professional interaction with customers and internal stakeholders
Negotiation Skills:
- Ability to close mutually beneficial agreements
- Strong customer-handling and conflict-resolution capabilities
- Commercial awareness while safeguarding organizational interests
Customer Orientation:
- Relationship management and service mindset
- Ability to handle multiple accounts and priorities

Candidate Profile

5+ years of experience in service sales, maintenance contracts, renewals, or collections
Exposure to elevators, construction, building services, or similar industries preferred
Strong coordination skills with cross-functional teams (service, finance, operations)
Results-driven, organized, and customer-focused approach

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