Telecom Customer Service

Fusion CX

2 - 7 years

4 - 7 Lacs

bengaluru

Posted:13 hours ago| Platform:

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Skills Required

bpo telecom operational support usage customer experience microsoft customer engagement service quality senior customer service associate recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Conduct initial triage of incoming customer requests
Resolve customer order questions and service enquiries accurately
Communicate with US customers through phone, email, and online chat
Listen competently and collect relevant customer order or enquiry information
Build rapport with customers and respond in a compassionate and professional manner
Remain calm and helpful when handling difficult situations
Use computer systems and Microsoft products effectively to support customer interactions
Maintain service quality and communication standards during all customer engagements

Responsibilities may evolve based on business requirements.

Job Requirements:

Experience

0 to 2 years of call center or customer service experience
Telecom experience preferred

Skills Competencies

Strong English proficiency with solid written and verbal communication skills
Excellent communication ability
Comfortable interacting with US customers across multiple communication channels
Strong listening and customer engagement skills
Demonstrated computer proficiency with effective use of Microsoft products

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