Recruiter : The Recruiter role will act as the subject matter expert in all activities related to sourcing including, but not limited to creating and executing social sourcing strategies, complex web-based sourcing, CRM based outreach/campaigns with a strong working knowledge utilizing sourcing tools and channels. Specifically, this role will be responsible for generating candidate pipelines to meet hiring goals for recruitment projects. The role will require working across the matrix within an established process and framework to assist all recruiting teams with their sourcing needs on a national basis. Additionally, the role will require innovative methods to generate pipelines of candidates for ramp periods, such as hosting hiring events, utilizing TikTok or snapchat to record branding messages to draw attention to our jobs. The individual in this role will utilize the Internet extensively and will utilize multiple sourcing tools to generate large candidate pipelines for national recruitment assignments. The role will be subjected to daily quotas entailing sourcing ratios to hire. In this role you will: Proactively perform targeted searches generating candidate leads utilizing multiple recruitment tools and channels. Conduct extensive sourcing of passive candidates through research, relationship building, complex internet searches, and talent pool database searching in Talent Link and other databases. Maintain up to date and accurate reports of sourcing activity, pipeline status, effective sources/tools, etc. Conduct outreach on social media channels to generate passive leads. Conduct daily searches within CRM to generate leads. Work from research list to cold call passive candidates. Partner with Recruiting Team to understand their needs. Track and update candidate pools provided daily. Virtual Hiring Events for ramp up periods. We are looking for someone who has: 3-5 years experience in Recruiting or related field Graduation or equivalent required. An associates degree is preferred, not required. Strong computer acumen skills. Working knowledge of CRM platforms. Experience sourcing job boards, social media sites, and CRM platforms. Strong PC skills, including experience using MS Office Products, proficiency in Word, Excel, and Outlook. A deep knowledge with navigating social media tools such as LinkedIn, Facebook, and Twitter. Proven track record of successfully meeting sourcing goals and driving quality pipelines that lead to hires. High sense of urgency and the ability to multi-task and prioritize. The ability to work well in a team and to communicate and build relationships. Strong interpersonal communication and organizational skills. The ability to work well under pressure, meeting multiple deadlines. Why join our ResultsCX team? All-around fun in the workplace Healthcare Benefits Opportunity to grow with ResultsCX if thats Your Greater About ResultsCX: ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCXs 30+-year track record for reimagining the customer experience to meet consumers evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients. Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

tabindex="0"> JOB DESCRIPTION Job Attributes + Job ID Req ID CORP03012 Job Type Full Time Job Location Bengaluru, KarnatakaIN In this role you will: Serve as the primary administrator and subject matter expert for our Salesforce Sales Cloud platform. Customize Salesforce objects, fields, page layouts, record types, workflows, validation rules, and approval processes to support dynamic sales processes. Manage user setup, profiles, permissions, roles, sharing rules, and data access. Develop, maintain, and improve dashboards and reports to provide actionable insights to Sales leadership. Monitor data integrity and perform regular audits, deduplication, and data hygiene practices. Automate repetitive tasks using tools like Process Builder, Flows, or third-party integrations. Collaborate with sales leadership to translate business requirements into Salesforce functionality. Support lead assignment rules, campaign tracking, and opportunity pipeline management. Coordinate with IT and third-party vendors for integration projects (e.g., dialer systems, marketing automation tools, data providers). Provide end-user training and ongoing support for sales reps and managers. Stay current on Salesforce platform updates, best practices, and third-party solutions. Assist leadership with oversight and accomplishment of department deliverables through work recommendation/consultation and the support, mentoring, and guidance of junior level staff. We are looking for someone who has: Required Education and Experience Bachelor s degree in Information Technology, Analytics, Business, or closely related field. Equivalent experience may be substituted. A minimum of 5 years of CRM Administration experience, with preference being Salesforce. Salesforce Administrator Certification (ADM 201). Strong knowledge of Salesforce Sales Cloud, including custom objects, process automation, and reporting. Experience working with lead-to-opportunity and pipeline management processes. Proficiency in data management tools (Data Loader, DemandTools, etc.). Preferred Education and Experience Experience at ResultsCX or other high-growth BPO sales environment. Advanced Admin or additional CRM certifications. Familiarity with integrations such as CTI systems, HubSpot, Pardot, or other sales/marketing tools. Understanding of sales metrics like lead conversion rate, average deal size, and time-to-close. Experience with sandbox management and release deployment tools (e.g., Change Sets, Gearset). Familiarity with agile or scrum-based project environments. About ResultsCX Company Overview The Sr. Salesforce Administrator supports and optimizes our Salesforce CRM environment and plays a pivotal role in enhancing our sales teams productivity through CRM customization, reporting, and process automation. The Sr. Salesforce Administrator works closely with sales, operations, and marketing teams to ensure our Salesforce instance is scalable, efficient, and aligned with business goals.

tabindex="0"> JOB DESCRIPTION Job Attributes + Job ID Req ID IND00038 Job Type Full Time Job Location Bengaluru, KarnatakaIN Work onsite in our Bengaluru office! This position involves acting as the front line of interaction with customers, providing support via phone for both inbound and outbound calls. The role also includes documenting customer issues and feedback to improve the overall customer experience. The ideal candidate should be customer-centric with strong interpersonal and communication skills. We expect greater of ourselves... What s Your GreaterCome find it at ResultsCX! What job duties can I expect to perform as a Customer Support Representative Front-line customer support. Answer technical inquiries. Provide resolutions using available resources. Deescalate challenging situations. Document cases in CRM. Assist customers with product information, purchases, store locations, assembly troubleshooting, incident management, repairs, warranty support, and wireless connectivity issues. What requirements must I meet to join the team Bachelors degree in any field. 0-3 years of experience in technical support or customer service with technical knowledge. Knowledge of technical products, networking, Wi-Fi. Basic understanding of Windows, Mac OS, and computer hardware. Familiarity with consumer electronics. Willing to work in night shifts possible rotational shifts and 24/7 work schedule. A2/B1 English proficiency and typing speed of 25 WPM with 95% accuracy. Experience with CRM and case management. Why join our ResultsCX team Employee Performance Incentives Annual Vacations Frequent Employee events, Rewards and Recognition Career Growth Opportunities If this sounds like an opportunity that you would be interested in, don t miss out! Training classes are forming now! Spaces are limited so apply now to secure your spot! ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

We are seeking an experienced and dynamic Trainer to join our team and lead training initiatives for back-office processes in the UK banking domain. The ideal candidate will have over 5 years of experience in a training role, with expertise in UK banking operations, compliance, and best practices. This position will play a critical role in developing and delivering training programs to ensure operational excellence and employee growth. UK/International Banking Client Experience a MUST Or Healthcare Voice/inbound call experience a MUST Rotational schedule - including overnights Onsite work In this role you will: Training Delivery: Deliver engaging and effective training sessions on UK banking back-office processes, including but not limited to account operations, payments processing, compliance, risk management, and reconciliation. Content Development: Design, develop, and update training materials, manuals, and e-learning modules in line with industry standards and company requirements. Needs Assessment: Conduct training needs assessments to identify skill gaps and develop customized learning solutions to address those gaps. Compliance and Standards: Ensure that all training content is aligned with UK banking regulations, compliance requirements, and company policies. Performance Monitoring: Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics. Provide recommendations for continuous improvement. Collaboration: Work closely with operations teams, subject matter experts, and management to ensure training programs meet business objectives. Onboarding Support: Facilitate onboarding sessions for new hires, ensuring they are equipped with the knowledge and skills needed to excel in their roles within the UK banking back office. We are looking for someone who has: o Minimum of 5+ years of experience in a trainer role, specifically within the UK banking domain. o Experience in Remediation, Complaints processing will be added advantage o Strong understanding of back-office operations, including payments, settlements, regulatory compliance, and risk management. Education: o Bachelor s degree in Business, Finance, or a related field (preferred). o Certifications in training, coaching, or banking operations are an advantage. Skills: o Excellent verbal and written communication skills. o Strong presentation and facilitation skills. o Proficiency in MS Office (Word, Excel, PowerPoint) and e-learning platforms. o Analytical mindset with the ability to translate complex processes into simplified training content. o Knowledge of UK banking regulations and compliance standards. Why join our ResultsCX team Employee Performance Incentives and Prizes Frequent Employee events, games, parties, and all-around fun in the workplace Healthcare Benefits Paid Training Opportunity to grow with ResultsCX if that s Your Greater

We are seeking an experienced and detail-oriented Call Center Quality Analyst to join our team and ensure excellence in back-office processes within the UK banking domain. The ideal candidate will have over 5 years of experience in a quality assurance role, with expertise in UK banking operations, compliance, and best practices. This position will play a critical role in monitoring, evaluating, and improving operational performance to maintain high standards of accuracy and compliance. What s Your GreaterCome find it at ResultsCX! UK or Interntional Banking Client Experience a MUST OR Healthcare Voice/Inbound call experience a MUST Rotational schedule - including overnights Onsite work In this role you will: Quality Assurance Monitoring: Conduct regular audits and quality checks on back-office processes, including account operations, payments processing, compliance, risk management, and reconciliation. Identify process gaps and areas for improvement, ensuring adherence to UK banking regulations and company policies. Compliance Standards: Ensure all back-office operations comply with UK banking regulations, risk management protocols, and industry best practices. Work closely with compliance teams to address regulatory requirements and mitigate risks. Performance Evaluation Reporting: Develop and implement quality metrics to assess operational efficiency and accuracy. Provide detailed reports and feedback to management on quality trends, errors, and corrective actions. Process Improvement Training Support: Collaborate with trainers and operations teams to enhance training programs based on quality findings. Recommend process improvements to optimize efficiency and reduce errors. Stakeholder Collaboration: Work closely with subject matter experts, trainers, and management to align quality assurance initiatives with business objectives. Support onboarding and refresher training sessions by providing insights from quality assessments. We are looking for someone who has: Experience: Minimum of 5+ years of experience in a quality assurance role within the UK banking domain. Experience in remediation, complaints processing, and risk assessment will be an added advantage. Strong understanding of back-office operations, including payments, settlements, regulatory compliance, and risk management. Education: Bachelor s degree (10 + 2 + 3 years) in Business, Finance, or a related field (preferred). Certifications in quality assurance, banking operations, or compliance are an advantage. Skills: Excellent analytical and problem-solving skills. Strong attention to detail and ability to identify process inefficiencies. Proficiency in MS Office (Word, Excel, PowerPoint) and quality monitoring tools. Effective communication and reporting skills. Knowledge of UK banking regulations and compliance standards. Why join our ResultsCX team Frequent Employee events, games, parties, and all-around fun in the workplace Healthcare Benefits Opportunity to grow with ResultsCX if that s Your Greater About ResultsCX ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Handle inbound and outbound calls related to healthcare services. Service customers seeking support with their monthly healthy benefit package. This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements. Customers will seek help with replacement cards, balance checks, and contact information updates. Successful associates can distinguish varying levels of customer complexity communicate effectively. Ensure compliance with HIPAA and other healthcare regulations. Resolve customer queries efficiently while maintaining professionalism. Maintain records of patient interactions and escalate complex cases when needed. What requirements must I meet to join the team Bachelors degree in any field Strong verbal and written communication skills. Ability to handle customer inquiries with empathy and professionalism. Basic knowledge of healthcare processes and medical terminologies (preferred). Problem-solving and multitasking abilities. Cognitive and Behavioral Assessment: Traitify - Medium or High Language Proficiency: Emmersion - B1 CEFR score Typing Test: 25 WPM at 95% accuracy Familiarity with CRM software or call center tools (a plus)

Training Delivery: Deliver engaging and effective training sessions on UK banking back-office processes, including but not limited to account operations, payments processing, compliance, risk management, and reconciliation, Content Development: Design, develop, and update training materials, manuals, and e-learning modules in line with industry standards and company requirements, Needs Assessment: Conduct training needs assessments to identify skill gaps and develop customized learning solutions to address those gaps, Compliance and Standards: Ensure that all training content is aligned with UK banking regulations, compliance requirements, and company policies, Performance Monitoring: Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics Provide recommendations for continuous improvement, Collaboration: Work closely with operations teams, subject matter experts, and management to ensure training programs meet business objectives, Onboarding Support: Facilitate onboarding sessions for new hires, ensuring they are equipped with the knowledge and skills needed to excel in their roles within the UK banking back officeWe Are Looking For Someone Who Has Minimum of 5+ years of experience in a trainer role, specifically within the UK banking domain, Experience in Remediation, Complaints processing will be added advantage Strong understanding of back-office operations, including payments, settlements, regulatory compliance, and risk management, Education: Bachelors degree in Business, Finance, or a related field (preferred), Certifications in training, coaching, or banking operations are an advantage, Skills: Excellent verbal and written communication skills, Strong presentation and facilitation skills, Proficiency in MS Office (Word, Excel, PowerPoint) and e-learning platforms, Analytical mindset with the ability to translate complex processes into simplified training content, Knowledge of UK banking regulations and compliance standards, Why join our ResultsCX team Employee Performance Incentives and Prizes Frequent Employee events, games, parties, and all-around fun in the workplace Healthcare Benefits Paid Training Opportunity to grow with ResultsCX if thats Your Greater About ResultCX: ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs ResultsCXs 30+-year track record for reimagining the customer experience to meet consumersevolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform

We are seeking a Patient support service - Voice to handle customer queries and provide assistance related to healthcare services. The role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment. Key Responsibilities: Handle inbound and outbound calls related to healthcare services. Service customers seeking support with their monthly healthy benefit package. This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements. Customers will seek help with replacement cards, balance checks, and contact information updates. Successful associates can distinguish varying levels of customer complexity & communicate effectively. Ensure compliance with HIPAA and other healthcare regulations. Resolve customer queries efficiently while maintaining professionalism. Maintain records of patient interactions and escalate complex cases when needed. Required Skills: Strong verbal and written communication skills. Ability to handle customer inquiries with empathy and professionalism. Basic knowledge of healthcare processes and medical terminologies (preferred). Problem-solving and multitasking abilities. Cognitive and Behavioral Assessment: Traitify Medium or High Language Proficiency: Emmersion – B1 CEFR score Typing Test: 25 WPM at 95% accuracy Familiarity with CRM software or call center tools (a plus). Educational Qualification: Bachelor’s degree in any field. Role & responsibilities

tabindex="0"> JOB DESCRIPTION Job Attributes + Job ID Req ID IND00069 Job Type Full Time Job Location Bengaluru, KarnatakaIN The Front Desk Associate is the first point of contact for the company and is responsible for promoting a good first impression on all the visitors and callers We expect greater of ourselves... What s Your GreaterCome find it at ResultsCX ! In this role you will: Answer and direct calls, greet visitors and onsite clients, escort visitors entering into restricted areas, handle inquiries and provide information relating to the company approved by C orporate C ommunication group Provide access and perform control functions on ingress and egress of visitors and guests by issuing ID cards, lanyards and proximity access cards for the new hires Coordinate transportation requirements as requested and approved by the m anagers and d irectors Act as point of contact for the conference rooms reservation scheduling Manage people traffic in the reception area (for new hires) and ensure waiting areas are clean and orderly We are looking for someone who has: Graduated with a 4-year degree from any field The ability to work well in all levels of organization Excellent English communication skills Proficien cy in MS Office (Word, Excel) Flexi bility in terms of work hours, open to shifting schedules, extended work hours and working on holidays and weekends The ability to multi-task and perform in a fast-paced environment About ResultsCX ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Roles and responsibilities: - Handle inbound and outbound calls related to healthcare services. Service customers seeking support with their monthly healthy benefit package. This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements. Customers will seek help with replacement cards, balance checks, and contact information updates. Successful associates can distinguish varying levels of customer complexity & communicate effectively. Ensure compliance with HIPAA and other healthcare regulations. Resolve customer queries efficiently while maintaining professionalism. Maintain records of patient interactions and escalate complex cases when needed. What requirements must I meet to join the team? Bachelor's degree in any field Strong verbal and written communication skills. Ability to handle customer inquiries with empathy and professionalism. Basic knowledge of healthcare processes and medical terminologies (preferred). Problem-solving and multitasking abilities.

tabindex="0"> JOB DESCRIPTION Job Attributes + Job ID 25611691 Req ID CORP02987 Job Type Full Time Job Location Bengaluru, KarnatakaIN In this role you will: Plan and schedule project timelines and milestones using approved tools, and track project milestones and deliverables. Collaborate with leadership and stakeholders to revise project scope, milestones, tasks, and timelines as appropriate to meet changing needs and requirements. Effectively communicate project expectations and requirements to project team and stakeholders in a timely and clear fashion. Coordinate and facilitate internal and external project meetings inclusive of kick-off meetings, status meetings, discovery meetings, workstream meetings, and working sessions Liaise with project stakeholders on an ongoing basis and manage day-to-day operational aspects of a project and scope. Escalate and resolve issues that serve as roadblocks and/or place deliverables/milestones at risk. Ensure project documents are complete, current, and stored appropriately. Review, analyze, and recommend processes procedures to find opportunities for improvement and increased efficiencies. Contribute to, implement, and maintain best practices and project management policies and guidelines. Lead the planning and execution of client-focused projects and related work items. Apply strong strategic thinking to simplify complex issues to improve understanding for others. Develop and maintain project plans, identify resource needs, and manage to the timeline. Manage multiple stakeholders for goal alignment and communicate risks accordingly. Oversee day-to-day operational aspects of a project, including meeting facilitation and documentation. Constantly monitor and report on progress of the project to all stakeholders. We are looking for someone who has: Graduate from a reputed institute 4-5 years experience in BPO services industry. A working knowledge of project management techniques and tools. Displayed competencies typically acquired through a bachelor s degree or equivalent experience. Demonstrated success in managing small-to-medium scale project Advanced presentation, communication, organizational, influencing, and relationship management skills. Ability to break down information in a systematic and consumable manner. Strategic and tactical critical thinking and problem-solving skills Strong leadership fundamentals. Successful management of complex / cross-functional projects. Excellent interpersonal effectiveness and communication skills (written and oral). Top-down thinker, quick learner, and driven. Proficient with Microsoft Office Suite and other relevant IT platforms

This position involves acting as the front line of interaction with customers, providing support via phone for both inbound and outbound calls. The role also includes documenting customer issues and feedback to improve the overall customer experience. The ideal candidate should be customer-centric with strong interpersonal and communication skills. What job duties can I expect to perform as a Customer Support Representative Front-line customer support. Answer technical inquiries. Provide resolutions using available resources. Deescalate challenging situations. Document cases in CRM. Assist customers with product information, purchases, store locations, assembly troubleshooting, incident management, repairs, warranty support, and wireless connectivity issues. What requirements must I meet to join the team Bachelors degree in any field. 0-3 years of experience in technical support or customer service with technical knowledge. Knowledge of technical products, networking, Wi-Fi. Basic understanding of Windows, Mac OS, and computer hardware. Familiarity with consumer electronics. Willing to work in night shifts & possible rotational shifts and 24/7 work schedule. A2/B1 English proficiency and typing speed of 25 WPM with 95% accuracy. Experience with CRM and case management. Why join our ResultsCX team Employee Performance Incentives Annual Vacations Frequent Employee events, Rewards and Recognition Career Growth Opportunities

Facilities Assistant is responsible for the overall development, standardization and implementation of company-wide tools, policies and procedures to ensure operational efficiency and maximize Facilities productivity. We expect greater of ourselves... What s Your Greater? Come find it at ResultsCX ! In this role you will: Oversee, perform, and record all preventative maintenance and equipment inspections to ensure proper performance and quality standards are met. Manage the implementation and enforcement of safety policies and procedures to ensure compliance Oversee the planning of equipment and building maintenance Gather and reviews data concerning facility or equipment specifications, organization or governmental regulations and construction feasibility Plan, budget, and schedule facilities modifications including estimates, bids, contacts, and labor/material requirements Inspect the construction and installation to ensure compliance with established specification, space allocation, layout, and timetables Maintain facility security systems Submit requisitions for expenditures Investigate health and safety issues and work with Human Resources and Site Director of Operations to resolve such issues as air quality, pest control, and ergonomic requests Coordinate with government inspectors We are looking for someone who has: At least a Bachelors/College Degree. Engineering (Mechanical) or equivalent At least 2 years working experience in related field Experience working in rotating shift including nights, weekends and holidays as require Ability to communicate effectively Schedule flexibility About ResultsCX: ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Shift : Fixed Night Shifts We are seeking an enthusiastic and skilled Trainer to join our healthcare contact center team in Bangalore. This role is ideal for candidates with excellent voice and communication skills, a passion for training, and a strong understanding of healthcare voice processes. As a Trainer, you will be responsible for preparing and upskilling agents to deliver exceptional service to healthcare members and providers. In this role you will: Conduct training sessions for new hires and existing team members on healthcare voice processes, customer service skills, and compliance protocols. Develop and deliver training materials, including presentations, role-plays, and workshops, to enhance communication, problem-solving, and customer handling abilities. Focus on improving voice modulation, clarity, pronunciation, and overall communication skills of agents. Ensure trainees are well-versed in healthcare terminology, claims processes, and HIPAA compliance. Monitor and evaluate trainee performance during and after training sessions, providing constructive feedback and guidance for improvement. Collaborate with operations and quality teams to identify training needs and implement customized learning programs. Maintain training records and prepare reports on training effectiveness, attendance, and assessments. Stay updated on healthcare industry trends and best practices to enhance training content. We are looking for someone who has: Education: Graduate in any discipline. Experience: o 2+ years of experience in a healthcare voice process or as a trainer in a BPO environment. o Candidates with less experience but exceptional voice and communication skills are encouraged to apply. Strong understanding of healthcare voice processes and customer engagement. Excellent verbal and written communication skills with a focus on voice clarity and modulation. Ability to design and deliver engaging training sessions. Basic knowledge of healthcare processes, and claims is preferred. Comfortable working fixed night shifts to align with international client requirements. Required Skills: Training delivery and facilitation Voice and communication coaching Presentation and interpersonal skills Attention to detail and adaptability Time management and organizational abilities Why join our ResultsCX team? Competitive salary package Transport facility for night shifts Comprehensive training and development opportunities Health insurance and other employee benefits Collaborative and supportive work environment.

Shift : Fixed Night Shifts We are looking for an experienced and dynamic Team Leader to manage and guide a team of healthcare contact center executives in our Member/Provider Services division. The ideal candidate will have strong leadership abilities, excellent communication skills, and a proven track record in managing performance and driving results in a BPO environment. This role involves overseeing day-to-day operations, ensuring high-quality service delivery, and supporting team members in achieving their goals. In this role you will: Supervise and manage a team of contact center executives handling healthcare member and provider services. Monitor team performance to ensure adherence to service level agreements (SLAs), quality standards, and operational metrics. Provide coaching, mentoring, and regular feedback to team members to enhance their skills and productivity. Conduct team huddles, performance reviews, and training sessions to address individual and team development needs. Act as the first point of escalation for complex or unresolved customer queries and ensure timely resolutions. Collaborate with quality analysts and trainers to identify gaps and implement corrective actions. Prepare and present daily, weekly, and monthly performance reports to management. Drive process improvement initiatives to enhance operational efficiency and customer satisfaction. Ensure compliance with company policies, HIPAA regulations, and other industry standards. We are looking for someone who has: Education: Graduate in any discipline. Experience: o Minimum 24 years of experience in a healthcare contact center/BPO environment. o At least 1 year of experience in a Team Leader or supervisory role. Strong understanding of healthcare processes, insurance claims, and provider services. Exceptional leadership, coaching, and conflict-resolution skills. Proficiency in using CRM tools, reporting systems, and MS Office applications. Ability to analyze data, interpret trends, and make data-driven decisions. Willingness to work fixed night shifts to support international clients. Key Skills: Leadership and team management Customer service and problem-solving Performance monitoring and reporting Communication and interpersonal skills Analytical and decision-making abilities Time management and multitasking.

tabindex="0"> JOB DESCRIPTION Job Attributes + Job ID 25612311 Req ID IND00038 Job Type Full Time Job Location Bengaluru, KarnatakaIN Work onsite in our Bengaluru office! This position involves acting as the front line of interaction with customers, providing support via phone for both inbound and outbound calls. The role also includes documenting customer issues and feedback to improve the overall customer experience. The ideal candidate should be customer-centric with strong interpersonal and communication skills. We expect greater of ourselves... What s Your Greater? Come find it at ResultsCX! What job duties can I expect to perform as a Customer Support Representative? Front-line customer support. Answer technical inquiries. Provide resolutions using available resources. Deescalate challenging situations. Document cases in CRM. Assist customers with product information, purchases, store locations, assembly troubleshooting, incident management, repairs, warranty support, and wireless connectivity issues. What requirements must I meet to join the team? Bachelors degree in any field. 0-3 years of experience in technical support or customer service with technical knowledge. Knowledge of technical products, networking, Wi-Fi. Basic understanding of Windows, Mac OS, and computer hardware. Familiarity with consumer electronics. Willing to work in night shifts & possible rotational shifts and 24/7 work schedule. A2/B1 English proficiency and typing speed of 25 WPM with 95% accuracy. Experience with CRM and case management. Why join our ResultsCX team? Employee Performance Incentives Annual Vacations Frequent Employee events, Rewards and Recognition Career Growth Opportunities If this sounds like an opportunity that you would be interested in, don t miss out! Training classes are forming now! Spaces are limited so apply now to secure your spot! ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

In This Role You Will Plan and schedule project timelines and milestones using approved tools, and track project milestones and deliverables, Collaborate with leadership and stakeholders to revise project scope, milestones, tasks, and timelines as appropriate to meet changing needs and requirements, Effectively communicate project expectations and requirements to project team and stakeholders in a timely and clear fashion, Coordinate and facilitate internal and external project meetings inclusive of kick-off meetings, status meetings, discovery meetings, workstream meetings, and working sessions Liaise with project stakeholders on an ongoing basis and manage day-to-day operational aspects of a project and scope, Escalate and resolve issues that serve as roadblocks and/or place deliverables/milestones at risk, Ensure project documents are complete, current, and stored appropriately, Review, analyze, and recommend processes & procedures to find opportunities for improvement and increased efficiencies, Contribute to, implement, and maintain best practices and project management policies and guidelines, Lead the planning and execution of client-focused projects and related work items, Apply strong strategic thinking to simplify complex issues to improve understanding for others, Develop and maintain project plans, identify resource needs, and manage to the timeline, Manage multiple stakeholders for goal alignment and communicate risks accordingly, Oversee day-to-day operational aspects of a project, including meeting facilitation and documentation, Constantly monitor and report on progress of the project to all stakeholders, We are looking for someone who has: Graduate from a reputed institute 4-5 years experience in BPO services industry, A working knowledge of project management techniques and tools, Displayed competencies typically acquired through a bachelors degree or equivalent experience, Demonstrated success in managing small-to-medium scale project Advanced presentation, communication, organizational, influencing, and relationship management skills, Ability to break down information in a systematic and consumable manner, Strategic and tactical critical thinking and problem-solving skills Strong leadership fundamentals, Successful management of complex / cross-functional projects, Excellent interpersonal effectiveness and communication skills (written and oral), Top-down thinker, quick learner, and driven, Proficient with Microsoft Office Suite and other relevant IT platforms, Qualifications ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs ResultsCXs 30+-year track record for reimagining the customer experience to meet consumersevolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients, ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law, Company Overview The role of the Project Manager (PM) is to be responsible for the coordination, documentation, execution, control, and completion of medium to large-scale implementations and strategic initiatives ensuring consistency with company strategies, departmental capabilities, client commitments, and project goals This includes defining project objectives, gathering appropriate resources, and coordinating the efforts of team members to deliver projects according to plan, while overseeing quality control from initiation to completion The Project Manager facilitates problem resolution and communication between project stakeholders and team members to help set and execute on priorities,

tabindex="0"> JOB DESCRIPTION Job Attributes + Job ID 25612631 Req ID IND00079 Job Type Full Time Job Location Bengaluru, Karnataka IN Facilities Assistant Facilities Assistant is responsible for the overall development, standardization and implementation of company-wide tools, policies and procedures to ensure operational efficiency and maximize Facilities productivity. We expect greater of ourselves... What s Your Greater? Come find it at ResultsCX ! In this role you will: Oversee, perform, and record all preventative maintenance and equipment inspections to ensure proper performance and quality standards are met. Manage the implementation and enforcement of safety policies and procedures to ensure compliance Oversee the planning of equipment and building maintenance Gather and reviews data concerning facility or equipment specifications, organization or governmental regulations and construction feasibility Plan, budget, and schedule facilities modifications including estimates, bids, contacts, and labor/material requirements Inspect the construction and installation to ensure compliance with established specification, space allocation, layout, and timetables Maintain facility security systems Submit requisitions for expenditures Investigate health and safety issues and work with Human Resources and Site Director of Operations to resolve such issues as air quality, pest control, and ergonomic requests Coordinate with government inspectors We are looking for someone who has: At least a Bachelors/College Degree. Engineering (Mechanical) or equivalent At least 2 years working experience in related field Experience working in rotating shift including nights, weekends and holidays as require Ability to communicate effectively Schedule flexibility About ResultsCX: ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Work onsite in our Bengaluru office!. Are you looking for a rewarding, exciting, and challenging career in Customer Service? At ResultsCX, we will invest in you and in your journey to achieve greater. We provide world-class training and essential tools that will help you deliver exceptional customer experiences and will help you take a step closer to success. Our employees are the cornerstone of our business and the reason we have been recognized for award-winning service to the customers and communities in which we serve.. We are looking for Retail Associates to join our non-voice team. The successful candidate will handle customer inquiries and requests via email and chat, ensuring a seamless experience while supporting back-office operations. This is an entry-level role ideal for individuals with strong written communication skills and attention to detail.. Successful candidates must live within a reasonable distance from our Bengaluru office in Kadubeesanahalli, Marathahalli.. We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!. What job duties can I expect to perform as a Customer Support Representative?. Responding to customer inquiries and concerns through email and chat in a timely and professional manner.. Providing accurate information regarding products, services, promotions, and order statuses.. Assisting customers with order processing, cancellations, and returns. Handling customer complaints and escalate complex issues as necessary.. Updating and maintaining accurate customer records in the system.. Supporting back-office operations such as data entry, report generation, and order management.. Working collaboratively with team members and other departments to ensure excellent customer service.. What requirements must I meet to join the team?. Graduate in any discipline. Proficiency in both written and spoken English (B2 level).. 0-24 months of experience in a contact center or back-office role (freshers are welcome).. Strong written communication and organizational skills.. High attention to detail and accuracy.. Amenable to work full-time, in rotational shifts, including evenings, weekends, and holidays.. Willing to work from the office in Bangalore. Why join our ResultsCX team?. Employee Performance Incentives. Annual Vacations. Frequent Employee events, Rewards and Recognition. Career Growth Opportunities. If this sounds like an opportunity that you would be interested in, don’t miss out! Training classes are forming now! Spaces are limited so apply now to secure your spot!. ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.. Show more Show less

Collaborate with business SMEs to analyse, map, and document processes suitable for automation. Design and implement end-to-end automation solutions using UiPath, covering process discovery, development, testing, deployment, and support. Build scalable, maintainable automations using best practices in RPA architecture, including Queues, Exception Handling, and Retry Mechanisms. Handle process variations and exceptions with intelligent, efficient solutions. Create and maintain detailed documentation such as Solution Design Documents (SDDs), Test Cases, and Deployment Guides. Provide production support, troubleshoot issues, and optimize performance of automation solutions. Design effective prompts and integrate GenAI capabilities into automation workflows to enhance decision-making and user interaction. Work with LLM-based technologies to build intelligent, context-aware automation solutions. Leverage third-party tools and platforms to extend automation capabilities, including low-code/no-code environments for rapid solution development and integration. Responsibilities Soft Skills: Excellent communication skills - able to convey complex ideas clearly to both technical and non-technical stakeholders. Analytical mindset - capable of identifying automation opportunities and designing efficient solutions. Team player - collaborates effectively in cross-functional teams and contributes to a positive team culture. Adaptability - thrives in dynamic environments and embraces change. Attention to detail - ensures accuracy and quality in development and documentation. Proactive and self-driven - takes initiative to identify issues and drive continuous improvement. Customer-focused - committed to delivering value and enhancing user experience through automation. Soft Skills: Strong communication skills - able to clearly articulate technical concepts to both technical and non-technical stakeholders. Analytical mindset - capable of breaking down complex problems and identifying efficient automation opportunities. Collaboration and teamwork - thrive in cross-functional teams and contributes positively to team dynamics. Adaptability - comfortable working in a fast-paced, evolving environment with shifting priorities. Attention to detail - ensures accuracy and quality in documentation, development, and testing. Proactive attitude - takes initiative in identifying issues and proposing improvements. Customer-centric mindset - focused on delivering value and enhancing user experience through automation. Were looking for someone who has: Technical Skills: 3+ years of hands-on experience in Intelligent Automation, with a strong focus on UiPath. Proven experience delivering end-to-end RPA projects, including process discovery, solution design, development, and deployment. Familiarity with low-code/no-code platforms and third-party automation tools to accelerate solution delivery. Strong logical thinking, problem-solving, and prompt engineering skills. Experience working in agile, cross-functional, and virtual teams. Bachelor s degree in computer science, Information Technology, or a related field. UiPath Developer Foundation and Advanced Certifications are required (Solution Architect certification is a plus). Bonus: Experience with GenAI APIs, UiPath Document Understanding, AI Center, or other AI/ML tools.