Sr. Salesforce Administrator

Job Description

tabindex="0"> JOB DESCRIPTION Job Attributes + Job ID Req ID CORP03012 Job Type Full Time Job Location Bengaluru, KarnatakaIN In this role you will: Serve as the primary administrator and subject matter expert for our Salesforce Sales Cloud platform. Customize Salesforce objects, fields, page layouts, record types, workflows, validation rules, and approval processes to support dynamic sales processes. Manage user setup, profiles, permissions, roles, sharing rules, and data access. Develop, maintain, and improve dashboards and reports to provide actionable insights to Sales leadership. Monitor data integrity and perform regular audits, deduplication, and data hygiene practices. Automate repetitive tasks using tools like Process Builder, Flows, or third-party integrations. Collaborate with sales leadership to translate business requirements into Salesforce functionality. Support lead assignment rules, campaign tracking, and opportunity pipeline management. Coordinate with IT and third-party vendors for integration projects (e.g., dialer systems, marketing automation tools, data providers). Provide end-user training and ongoing support for sales reps and managers. Stay current on Salesforce platform updates, best practices, and third-party solutions. Assist leadership with oversight and accomplishment of department deliverables through work recommendation/consultation and the support, mentoring, and guidance of junior level staff. We are looking for someone who has: Required Education and Experience Bachelor s degree in Information Technology, Analytics, Business, or closely related field. Equivalent experience may be substituted. A minimum of 5 years of CRM Administration experience, with preference being Salesforce. Salesforce Administrator Certification (ADM 201). Strong knowledge of Salesforce Sales Cloud, including custom objects, process automation, and reporting. Experience working with lead-to-opportunity and pipeline management processes. Proficiency in data management tools (Data Loader, DemandTools, etc.). Preferred Education and Experience Experience at ResultsCX or other high-growth BPO sales environment. Advanced Admin or additional CRM certifications. Familiarity with integrations such as CTI systems, HubSpot, Pardot, or other sales/marketing tools. Understanding of sales metrics like lead conversion rate, average deal size, and time-to-close. Experience with sandbox management and release deployment tools (e.g., Change Sets, Gearset). Familiarity with agile or scrum-based project environments. About ResultsCX Company Overview The Sr. Salesforce Administrator supports and optimizes our Salesforce CRM environment and plays a pivotal role in enhancing our sales teams productivity through CRM customization, reporting, and process automation. The Sr. Salesforce Administrator works closely with sales, operations, and marketing teams to ensure our Salesforce instance is scalable, efficient, and aligned with business goals.