Senior Business Analyst (Post Sales)

Job Summary:

The Project Delivery Head is responsible for the successful delivery of all client and internal projects, ensuring they are completed on time, within scope, and within budget. This role involves overseeing the project management team, driving execution excellence, stakeholder management, and implementing best practices in project delivery methodologies. The role is strategic and hands-on, requiring strong leadership, operational, and communication skills.

Key Responsibilities:

• Lead end-to-end delivery of projects across multiple domains or clients.


• Define and implement project delivery frameworks and governance models.


• Collaborate with sales, product, and technical teams to ensure alignment with project goals.


• Ensure consistent application of project management standards and methodologies (Agile, Waterfall)


• Oversee resource planning, allocation, and utilization across projects.


• Monitor project performance through KPIs, status reports, and dashboards.


• Drive continuous improvement, quality assurance, and risk management across all projects.


• Act as the escalation point for project issues and roadblocks.


• Manage client relationships and ensure high levels of customer satisfaction.


• Lead and mentor project managers and delivery teams.


• Support strategic planning, budgeting, and forecasting related to project delivery.

Qualifications:

Bachelors or Masters degree in Business, Engineering, IT, or related field.

Minimum 10-15+ years of experience in project/program management, with 5+ years in a leadership role.

Proven track record of delivering complex, high-impact projects successfully.

Strong understanding of project management methodologies and tools (e. g. , MS Project, JIRA, Asana).

PMP, PRINCE2, or Agile certifications preferred.

Excellent communication, negotiation, and leadership skills.

Experience working with cross-functional and geographically dispersed teams.

Key Competencies:

Strategic Thinking

Leadership & Team Management

Customer Focus

Problem Solving & Decision Making

Stakeholder Engagement

Budget & Financial Management

Risk & Change Management