325 Cti Jobs

Job Overview: Rollout Project Manager is responsible for managing the tasks required to coordinate the configuration, testing and deployment of the various CAC aftersales support solutions into the specified international markets. The MBRDI Project Manager will ensure that project milestones are met, and defined scope maintained while coordinating across stakeholders in multiple geographies. Tasks & Responsibilities Manage the specified tasks assigned by the CAC program lead/Epic Owner Maintain project momentum by steering project team members to meet task deadlines Coordinate with internal stakeholders across different time zones Identify, track, and mitigate risks and issues on specified t...

Role & responsibilities ob Title: Performance Tester IVRS (Interactive Voice Response System) Role Summary: Responsible for planning, designing, executing, and analyzing performance and load tests for IVRS applications to ensure optimal system performance, scalability, and reliability. Key Responsibilities: Analyze IVRS architecture, call flow, and integration with backend systems. Design and develop performance test scripts for IVR call scenarios using tools like LoadRunner, JMeter, or Hammer CallMaster. Execute load, stress, endurance, and spike tests to assess IVR response time and call-handling capacity. Identify performance bottlenecks across telephony, middleware, and backend component...

Job Overview: Rollout Project Manager is responsible for managing the tasks required to coordinate the configuration, testing and deployment of the various CAC aftersales support solutions into the specified international markets. The MBRDI Project Manager will ensure that project milestones are met, and defined scope maintained while coordinating across stakeholders in multiple geographies. Tasks & Responsibilities Manage the specified tasks assigned by the CAC program lead/Epic Owner Maintain project momentum by steering project team members to meet task deadlines Coordinate with internal stakeholders across different time zones Identify, track, and mitigate risks and issues on specified t...

Job Title: QA Automation Engineer Voice / IVR Experience: 3, 4 Years Employment Type: Permanent Location: Gurugram (Onsite, 5 Days a Week) Education: B.Tech Job Summary: We are looking for a passionate and detail-oriented QA Automation Engineer (Voice / IVR) to join our client Sprinklr through Prosperix Payroll . The ideal candidate will have strong experience in voice automation testing, IVR/CTI testing, and contact center validation using tools like Cyara, Genesys, NICE, Cisco, and Avaya . The role involves ensuring quality across web, API, and telephony applications through both manual and automated test practices. Key Responsibilities: Design, develop, and execute test automation scripts...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled Senior Test Engineer with a strong background in Contact Center technology including IVR, CTI, ACD, and Telephony platforms. The ideal candidate will have hands-on experience testing voice and omnichannel solutions, chat, email, SMS, bot interactions and validating complex call flows and backend i...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled Senior Test Engineer with a strong background in Contact Center technology including IVR, CTI, ACD, and Telephony platforms. The ideal candidate will have hands-on experience testing voice and omnichannel solutions, chat, email, SMS, bot interactions and validating complex call flows and backend i...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a highly capable experienced QA professional with a specialization in Contact Centre Testing (Genesys, Avaya, Amazon Connect, Sprinklr, etc.), capable of leading testing efforts. The role requires hands-on knowledge of voice and omnichannel customer engagement platforms and experience working with cross-func...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled Senior Test Engineer with a strong background in Contact Center technology including IVR, CTI, ACD, and Telephony platforms. The ideal candidate will have hands-on experience testing voice and omnichannel solutions, chat, email, SMS, bot interactions and validating complex call flows and backend i...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Development Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Salesforce developer you will be part of an agile team (SAFe), participate in all SAFe events, with daily tasks and events contributing to a high quality implementation of a Salesforce Service Cloud CRM and also will be responsible for managing the L3 Agile Team in developing and supporting as part of Service Operations within the Salesforce...

The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice:SONG I Areas of Work:Genesys- Solution Consulting and Pre-Sales | Level:Analyst/ Consultant | Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:2-6 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborati...

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-wor...

Your role We are looking for skilled and driven Threat Intelligence Analysts to join our team across . The ideal candidate will bring 4 to 6 years of hands-on experience in Threat Intelligence and a strong understanding of the Cyber Kill Chain . The ideal candidate wil lead customer engagements and effectively address challenges throughout the delivery lifecycle. Monitor security tool alerts and respond appropriately across network infrastructure. Stay updated on emerging cybersecurity threats, vulnerabilities, global incidents, and mitigation techniques. Maintain a comprehensive understanding of the threat landscape, including cyber threats, malware, botnets, phishing, DDoS attacks, and phy...

Required Educational Qualification: Any Graduate/Post Graduate Desired Experience: 0-3 years Job Objective: The objective of this role is to sell customized services to job seekers and help them expedite their job search. Job Description: Connect and engage with pre generated leads via outbound calls (approx. 80-100 calls) Reach out to new customers and explain to them the benefits of Naukri FastForward services Initiate repeat sales by follow up phone calls from existing customers Develop in-depth knowledge of products and services to make suitable recommendations based on customer needs Continually meeting or exceeding daily and monthly targets with respect to call volume and sales Achieve...

About The Role Skill required: NA - Business Transformation Designation: Business Transformation Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Execute transformation initiatives for a customer support, customer operations under guidance of Transformation Lead.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? 8–15 years of overall experience in experience in managing transformation for contact center ...

Provide language support for clients, including interpreting and translating documents. Develop and implement effective language training programs for employees. Required Candidate profile Strong understanding of cultural nuances and linguistic complexities. Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.

Role: Contact Center Engagement Lead Experience: 10+ Years Education: Graduate - B.Tech/B.E. - Computers, Electronics/Telecommunication; PG - M.Sc. Computers, M.Tech - Any Specialization, MCA - Computers Location: Pune. Role Summary : We are seeking a Contact Center Engagement Lead to drive the success of complex Salesforce and Vonage Contact Center implementations. This role blends strategic client leadership, technical understanding of SCV and Intelligent Workspace, and a consultative approach to ensure high-quality delivery and client satisfaction. You will act as the key liaison between business stakeholders, Salesforce/Vonage solution teams, and delivery partnersensuring alignment acros...

Market Performance & Analytics Deliver monthly and quarterly market performance reports. Conduct deep-dive analyses into brand movements and drivers. Consolidate SCL performance data for strategic decisions. Consumer & Brand Strategy Design and execute consumer connection programs. Lead/support Masterbrand projects: GOTFL, PC Rooftop trend analysis, and brand reviews. Insight Workplan Develop and execute Insight Workplans for innovation, renovation, communication, and MDM projects, with emphasis on Saudi Arabia. Operational Excellence Manage logistical aspects of CMI processes. Build and maintain team capabilities and core competencies. Stakeholder Engagement Partner with key stakeholders on...

Software Development & Integration : Develop and integrate scalable software solutions for cloud-based contact center platforms, including Genesys Cloud , Amazon Connect , and Nice InContact . Design and implement CTI (Computer Telephony Integration) solutions for call routing, agent management, and interaction handling in a contact center environment. Leverage microservices architecture to build high-performance, scalable applications. Deliver cloud-based solutions on AWS , ensuring high availability, scalability, and reliability. Technology Stack & Development : Utilize .NET Framework and .NET Core to design and develop backend systems, with proficiency in C# . Work with JavaScript and Typ...

Job Description: Connect and engage with pre generated leads via outbound calls (approx. 80-100 calls) Reach out to new customers and explain to them the benefits of Naukri FastForward services Initiate repeat sales by follow up phone calls from existing customers Develop in-depth knowledge of products and services to make suitable recommendations based on customer needs Continually meeting or exceeding daily and monthly targets with respect to call volume and sales Achieve sales targets by new customer acquisition and ensure growth / revenue from existing customers Adhere to quality standards and processes within defined metrics

Primary skills: Internet of Things (IOT)->Contact Center->CC/ Contact Center Genesys, Network->Contact Center A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stagesfrom problem definition to diagnosis to solution design, development and deployment, You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues, You will identify change Management requirements and propose a structured approach to client f...

Primary skills: Internet of Things (IOT)->Contact Center->CC/ Contact Center Genesys, Network->Contact Center A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stagesfrom problem definition to diagnosis to solution design, development and deployment, You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues, You will identify change Management requirements and propose a structured approach to client f...

Position Title: Spanish Testing - QA Engineer - BF - JR169737 Job Family: IFT > Engineering /Dev Shift: Job Description: Job Title QA Engineer Requirement Type Full-Time Employee Job Location Bangalore Requirement Level I08 Hiring Manager Team Lead Primary Skill Spanish Fluency, Genesys IVR and Cyara Business Contact Center Skill Category Super Niche ABOUT ELEVANCE HEALTH Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 45 million lives across 14 states. A regular in Fortune 500 list, Elevance Health...

We are seeking an experienced Salesforce Service Cloud professional to design, implement, and optimize Salesforce-based customer service solutions. The ideal candidate will have strong hands-on experience with Service Cloud features such as Case Management, Omni-Channel Routing, Knowledge Base, CTI integration, and automation using Flows and Apex. Key Responsibilities: Design and implement Service Cloud solutions to enhance customer support operations. Configure and customize key Salesforce Service Cloud features including: Case Management, Queues, Assignment Rules, Escalation Rules Service Console, Omni-Channel, Live Agent/Chat Knowledge Base, Entitlements, Service Level Agreements (SLAs) D...

This role is primarily responsible for Design, Engineering and operations of EXL s Global Contact Center Technology that are built on heterogeneous platforms consist of Cloud contact center- Amazon connect, Genesys PureCloud, Verint, Calabrio etc AV related services like Skype room systems- Crestron, Polycom etc, Service owner of the Voice and Contact center technology services which is a global deployment of integrated and complex implementation of multiple heterogeneous platforms providing mission critical services across 30+ clients The list of core platforms include: Amazon Connect, Genesys Pure cloud etc Omni Channel platform consisting of chat, email, voice and related services Digital...

The Director leads, scales, and optimizes the Global Master Data domains This position is responsible for delivery and governance, overseeing the development and support of data quality, governance, lineage, pipelines and products, infrastructure, and automation to ensure reliable, secure, and efficient data delivery The Director works with cross-functional teams to promote operational excellence and implement AI-enabled solutions for proactive issue resolution This role requires strong expertise in data platforms, leadership, process transformation, and the ability to communicate KPIs and strategic insights to senior leadership The Director manages multiple Associate Directors and Lead Cons...