BPO Project Manager

Job Description

tabindex="0"> JOB DESCRIPTION Job Attributes + Job ID 25611691 Req ID CORP02987 Job Type Full Time Job Location Bengaluru, KarnatakaIN In this role you will: Plan and schedule project timelines and milestones using approved tools, and track project milestones and deliverables. Collaborate with leadership and stakeholders to revise project scope, milestones, tasks, and timelines as appropriate to meet changing needs and requirements. Effectively communicate project expectations and requirements to project team and stakeholders in a timely and clear fashion. Coordinate and facilitate internal and external project meetings inclusive of kick-off meetings, status meetings, discovery meetings, workstream meetings, and working sessions Liaise with project stakeholders on an ongoing basis and manage day-to-day operational aspects of a project and scope. Escalate and resolve issues that serve as roadblocks and/or place deliverables/milestones at risk. Ensure project documents are complete, current, and stored appropriately. Review, analyze, and recommend processes procedures to find opportunities for improvement and increased efficiencies. Contribute to, implement, and maintain best practices and project management policies and guidelines. Lead the planning and execution of client-focused projects and related work items. Apply strong strategic thinking to simplify complex issues to improve understanding for others. Develop and maintain project plans, identify resource needs, and manage to the timeline. Manage multiple stakeholders for goal alignment and communicate risks accordingly. Oversee day-to-day operational aspects of a project, including meeting facilitation and documentation. Constantly monitor and report on progress of the project to all stakeholders. We are looking for someone who has: Graduate from a reputed institute 4-5 years experience in BPO services industry. A working knowledge of project management techniques and tools. Displayed competencies typically acquired through a bachelor s degree or equivalent experience. Demonstrated success in managing small-to-medium scale project Advanced presentation, communication, organizational, influencing, and relationship management skills. Ability to break down information in a systematic and consumable manner. Strategic and tactical critical thinking and problem-solving skills Strong leadership fundamentals. Successful management of complex / cross-functional projects. Excellent interpersonal effectiveness and communication skills (written and oral). Top-down thinker, quick learner, and driven. Proficient with Microsoft Office Suite and other relevant IT platforms