We re looking for a sharp, data-driven Analyst to join the Founder s Office. This role sits at the intersection of product, growth, and operations helping us decode data, uncover insights, and drive smarter decisions across the board. What we re looking for: Strong analytical skills with the ability to work across diverse datasets (product usage, marketing funnels, sales pipelines, operational metrics). Proficient in tools like Excel, Zoho Analytics, BI dashboards, and Salesforce. Able to translate data into actionable insights and strategic recommendations for business owners. Understands how different functions interact e.g., how product changes affect sales or how marketing campaigns tie back to user behavior. Tech background with a solid grasp of how digital systems and processes work. Excellent communication skills both in presenting data and collaborating across functions.

We are looking for a motivated Scrum Intern to support our Agile teams in delivering high-quality software products. As a Scrum Intern, you will assist the Scrum Master and development team in executing agile ceremonies, tracking progress, and ensuring smooth sprint execution. Key Responsibilities: Assist in organizing and facilitating Scrum ceremonies (daily stand-ups, sprint planning, reviews, and retrospectives). Help maintain Jira or other agile tools with updated user stories and sprint tasks. Support backlog refinement and sprint tracking activities. Prepare and share basic sprint reports and team metrics. Collaborate with cross-functional team members and stakeholders. Requirements : Basic understanding of Agile and Scrum frameworks. Strong communication and organizational skills. Eagerness to learn and contribute in a fast-paced environment. Familiarity with tools like Jira or Trello is a plus.

Role Overview As a Management Trainee - Strategic Account Growth , you will play a key role in nurturing and expanding relationships with existing clients. This position is ideal for individuals looking to build a career in strategic account management, business growth, and customer success within the SaaS domain. You will work closely with senior team members to learn how to drive revenue growth through account expansion, ensure client satisfaction, and deliver continuous value throughout the customer lifecycle. Key Responsibilities Strategic Growth Initiatives Learn to identify upsell and cross-sell opportunities within existing accounts. Assist in building customer success plans aligned with business value and usage data. Support in tracking revenue expansion and retention metrics across accounts. Data-Driven Insights & Collaboration Analyze product usage data to identify patterns, opportunities, and risks. Coordinate with internal teams (Sales, Product, Marketing, and Support) to deliver integrated solutions. Contribute to feedback loops that improve client outcomes and influence product development. Customer Advocacy Help facilitate case studies, testimonials, and customer stories. Promote engagement through client surveys and customer advocacy campaigns. What We re Looking For MBA graduate from a Tier 2 or Tier 3 college (freshers or up to 2 years of experience). Strong communication, problem-solving, and stakeholder management skills. Analytical mindset with an interest in customer experience and SaaS products. Ability to multitask, learn quickly, and take initiative in a fast-paced environment. Immediate availability to join by 9th June 2025 . Key Metrics Youll Contribute To Upsell and cross-sell pipeline generation Account health and retention support Customer satisfaction (CSAT) & advocacy metrics Why Join Kapture CX? Work with a high-growth SaaS company serving global enterprise clients Gain hands-on experience in account strategy, customer growth, and business planning Mentorship and learning opportunities across teams Fast-track career progression in customer success and strategic partnerships

We are looking for a result-oriented individual who can bring operational excellence and global standards to the hiring process as Kapture plans to scale up exponentially. This individual will play the role of a brand ambassador for Kapture who can attract quality talent to the organization. Roles and responsibilities for this individual range through attracting, identifying, and hiring top talent to support Kapture s success. You will source candidates through various channels, screen resumes, conduct interviews, and own the entire recruitment process. Responsibilities: Partner with hiring managers to understand their staffing needs and develop recruitment strategies Source candidates through various channels, including job boards, social media, networking events, and employee referrals Review resumes and applications to identify qualified candidates Conduct phone screens and interviews to assess candidate qualifications and fit for the position Coordinate and schedule interviews with hiring managers and candidates Manage the offer process, including negotiating salary and benefits packages Maintain candidate databases and track recruitment metrics Collaborate with HR team to ensure a positive candidate experience throughout the recruitment process Stay up-to-date on industry trends and best practices in recruitment and talent acquisition Requirements: Bachelors degree in Human Resources, Business Administration, or related field 1 or 2 years of proven experience as a Recruiter or similar role Strong understanding of recruitment processes and best practices Excellent communication and interpersonal skills Ability to multitask and prioritize in a fast-paced environment Proficiency in Keka Hire or other recruitment software will be a plus Experience with sourcing techniques and tools, including social media and networking

Company Overview : Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. Its a cloud CRM that s more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet all the endless demands of customers. Kapture is the preferred choice of leading brands, including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support . Position Overview : We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction . Roles & Responsibilities: Accountable and responsible for the end-to-end delivery of CRM Implementation for various clients Ensure that the business needs are clearly understood and the technology implemented meets the needs and expectations of the business. Lead project execution and coordination efforts to ensure projects are completed on schedule and within budget. Develop project documentation -e.g. BRD, SOW, project plan, and resource plan. Ensure resources assigned to projects are meeting deadlines and focused on the project activities. Escalate issues, risks, and decisions to EM or other stakeholders as necessary and develop mitigating actions. Monitor progress and status of deliverables. Review projects for completeness of thought and consistency of approach and interface. Ensure standards, procedures, and methodologies in the delivery life cycle are followed. Communicate development and production status and issues to EM. Prepare overall project schedule, milestones, tasks, and estimates. External customer interaction - worked with multiple customers with periodic follow-ups Requirements: Minimum 5 to 8 years of experience in handling projects for implementation of ticketing platforms (required). Minimum Qualification should be B.E. or B.Tech. Engineering in computers would be preferred. Candidates with prior experience in software implementation are preferred. Project Management certificates like PMP, CSM, PRINCE2 would be preferred. Candidate with techno functional experience would be an advantage CRM/ERP/ServiceDesk implementation experience in B2C/B2B SAAS Software will be an added advantage Should be proficient in project and bug tracking tools like Jira. Should be Process oriented. Ability to work with deadlines Should have Very Good Communication and relationship building skills Should have Very good skills in problem solving, planning, estimating and documentation. Should be a Very organized professional with a great timeline and owner/ task management capabilities Should be able to understand client requirements clearly, articulate, document and communicate the same to internal teams. Work in sync with tech and non tech teams Basic understanding of technology including APIs , different types of platforms etc

Associate Project Manager Implementation 1-4 years FullTime Bangalore About Company: We are a leading Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. Its a cloud CRM that s more than just a help desk designed to meet the needs of any industry. We believe that daily Customer operations should be made simple and efficient to meet up with all the endless demands of customers. Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds,Jio, Phillips, Prestige and many others to build a world- class customer support ecosystem. Kapture CX is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 1000+ businesses globally to automate their sales and support. Roles & Responsibilities Accountable and responsible for the end-to-end delivery of CRM Implementation for various clients Ensure that the business needs are clearly understood and the technology implemented meets the needs and expectations of the business. Lead project execution and coordination efforts to ensure projects are completed on schedule and within budget. Develop project documentation -e.g. BRD, SOW, project plan, and resource plan. Ensure resources assigned to projects are meeting deadlines and focused on the project activities. Escalate issues, risks, and decisions to EM or other stakeholders as necessary and develop mitigating actions. Monitor progress and status of deliverables. Review projects for completeness of thought and consistency of approach and interface. Ensure standards, procedures, and methodologies in the delivery life cycle are followed. Communicate development and production status and issues to EM. Prepare overall project schedule, milestones, tasks, and estimates. External customer interaction - worked with multiple customers with periodic follow-ups Requirements: 0-2 years of experience in handling projects for implementation of ticketing platforms (required). Minimum Qualification should be B.E. or B.Tech. Engineering in computers would be preferred. Candidates with prior experience in software implementation are preferred. Project Management certifications like PMP, CSM, PRINCE2 would be preferred. Candidate with techno functional experience would be an advantage CRM/ERP/ServiceDesk implementation experience in B2C/B2B SAAS Software will be an added advantage Should be proficient in project and bug tracking tools like Jira. Should be Process oriented. Ability to work with deadlines Should have Very Good Communication and relationship building skills Should have Very good skills in problem solving, planning, estimating and documentation Should be a Very organized professional with a great timeline and owner/ task management capabilities Should be able to understand client requirements clearly, articulate, document and communicate the same to internal teams. Work in sync with tech and non tech teams Basic understanding of technology including APIs , different types of platforms etc

Company Overview : Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. Its a cloud CRM that s more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet all the endless demands of customers. Kapture is the preferred choice of leading brands, including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support. Position Overview: We are seeking an experienced and dynamic Senior Technical Project Manager to lead and manage complex implementation projects. This position demands a highly experienced individual with a strong background in project management, team leadership, and client engagement. The successful candidate will be instrumental in delivering project excellence, exceeding client expectations, and motivating their team to perform at the highest level. Key Responsibilities: 1. Project Leadership: Take full ownership of assigned projects, ensuring their successful execution from initiation to delivery. Act as the primary point of contact for customers, steering project discussions and managing expectations. Forefront the development and implementation for solutions, ensuring alignment with client requirements and business objectives. Maintain a project tracker (JIRA, G-sheet, Cogniz, Asana) for each of the projects and proactively escalate for leadership intervention 2. Team Management: Lead, mentor, and manage a team of project managers, liaison with developers, QA, and other stakeholders involved for a project delivery. Foster a collaborative and results-driven team environment, promoting accountability and professional growth. Monitor team performance and provide constructive feedback to ensure project milestones are met. Track team s project trackers and daily scrum meetings to ensure timely delivery. Ensure JIRA adherence 3. Stakeholder Engagement: Conduct regular status meetings and act as the bridge between technical teams and business stakeholders. Collaborate with cross-functional teams to resolve challenges and streamline workflows. Maintain proactive communication with customers, addressing concerns and identifying areas for improvement. 4. Business Reviews and Reporting: Develop and execute weekly and monthly business review (WBR/MBR) plans with clients. Prepare and present project performance reports, highlighting successes, challenges, and actionable insights. Drive discussions to align on future goals and priorities during reviews. 5. Risk Management and Problem Solving: Identify project risks and implement mitigation strategies to ensure smooth delivery. Troubleshoot technical and operational issues, ensuring quick resolution to maintain project timelines. 6. Process Optimization: Implement industry best practices to improve project management workflows. Innovate processes to enhance the efficiency and effectiveness of project execution. Ensure adherence to SLAs and compliance standards in all project activities. Qualifications: Bachelor s or Master s degree in Computer Science, Information Technology, or a related field. 8+ years of experience in project management, with at least 3 years in a senior/team handling role. Proven track record of managing and delivering multiple, high-impact technical projects on time. Strong team handling experience with a focus on mentoring and skill development. Excellent communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders. Experience in conducting business reviews and client presentations. Proficiency in project management tools such as Jira, Asana, or MS Project. Certifications like PMP, Scrum Master, or equivalent are a plus.

About Company: We are a leading Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. Its a cloud CRM that s more than just a help desk designed to meet the needs of any industry. We believe that daily Customer operations should be made simple and efficient to meet up with all the endless demands of customers. Kapture is the preferred choice of leading brands including Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds,Jio, Phillips, Prestige and many others to build a world- class customer support ecosystem. Kapture CX is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 1000+ businesses globally to automate their sales and support. Roles & Responsibilities : Generate new leads, identify and contact decision-makers, and screen potential business opportunities. Prior experience in working the prospecting tools like sales navigator, crunch base, zoominfo and other data extraction tools like signalhire, lusha, apollo, easyleadz etc. Coordinate & help pre-sales team to schedule meetings with an emphasis on high-quality leads. Ability to write great sales emails. Extremely active on Linkedin and other b2b channels Identify trends & customer needs, building a short/medium/long-term pipeline along with a pre-sales team. Maintaining & updating existing customer databases. Collaborate with sales teams in gaining a complete understanding of specific goals, objectives & audiences. Work with pre-sales executives and research analysts to generate qualified leads for the sales team. Experience in Software Sales (B2B) is a prerequisite. Skills & Qualifications: Exemplary Communication skills. Admirable written & interpersonal skills.

As a Technical Account Manager , you will be the go-to technical advisor and problem-solver for our clients, ensuring their success in using Kapture s platform. You will be responsible for managing complex technical issues, implementing solutions, and providing world-class customer service. You will work closely with both internal teams and clients to maintain a high level of customer satisfaction and build long-lasting relationships. This role requires a combination of technical expertise, communication skills, and the ability to manage multiple priorities. Key Responsibilities: 1) Client Onboarding & Integration Support: Provide expert guidance and hands-on support during client onboarding to ensure a smooth integration with Kapture s platform. Collaborate with clients to understand their technical requirements and recommend tailored solutions to address their business needs. Lead API integrations, leveraging tools like Postman , cURL , and JSON payloads to ensure seamless system interactions. 2) Technical Support & Troubleshooting: Act as the primary point of contact for technical queries, issues, and escalations from clients. Investigate and resolve technical issues quickly, working with internal engineering and product teams to provide timely solutions. Utilize tools like Kafka (event streaming), Grafana (performance monitoring), and Sentry (error tracking) to diagnose and address technical problems proactively. 3) Client Relationship Management: Build strong, trusted relationships with clients, acting as their advocate within Kapture. Provide regular updates and technical insights to clients, ensuring they are informed about the platforms features, updates, and improvements. Manage ongoing client communication, keeping clients satisfied and ensuring their technical needs are met consistently. 4) Proactive Technical Strategy & Optimization: Identify opportunities to optimize client processes through Kapture s solutions, offering technical recommendations for improvements. Conduct periodic health checks and performance reviews to ensure clients are fully leveraging the platform s capabilities. Develop and deliver tailored strategies to ensure clients achieve maximum ROI on their investment in Kapture s platform. 5) Collaboration & Cross-Functional Support: Collaborate with Sales, Product, Engineering, and Support teams to ensure alignment and smooth delivery of technical solutions. Provide technical insights and feedback to the product team to influence the development of new features and enhancements. Assist in the creation and refinement of technical documentation, including troubleshooting guides, best practices, and knowledge base articles. 6) Documentation & Reporting: Maintain accurate and detailed records of client interactions, technical issues, and resolutions. Prepare regular reports on client health, open issues, and overall satisfaction, providing leadership with valuable insights into account status. Document Root Cause Analyses (RCAs) for significant incidents and ensure that corrective actions are tracked and implemented. What you'll Need in Your Toolkit: API Integration Expertise: Hands-on experience with API integrations using tools such as Postman , cURL , and working with JSON payloads . Error Debugging Skills: Strong diagnostic skills to inspect logs, trace errors, and implement fixes quickly using advanced tools and techniques. Tech Stack Proficiency: Experience with technologies like Kafka (for event streaming), Grafana (for performance monitoring), Sentry (for error tracking), and similar tools to optimize and resolve technical challenges. Excellent Client Management Skills: Proven ability to build relationships, manage client expectations, and communicate technical concepts to both technical and non-technical stakeholders. Problem-Solving Aptitude: Ability to identify the root cause of issues and implement effective solutions, ensuring the success and satisfaction of clients. CRM Expertise (Bonus): Familiarity with CRM systems (Salesforce, HubSpot, etc), particularly in handling customer data and processes. Database Knowledge (Bonus): Experience with SQL/NoSQL databases , including writing and optimizing queries, as we'll as understanding data structure and flow. Chatbot & Automation Experience (Bonus): Familiarity with chatbot technologies and AI-driven automation to enhance the client experience. Documentation Skills: Ability to document technical issues, solutions, and root cause analyses (RCAs) clearly and concisely. Who You Are: Client-Centric: You are passionate about helping clients solve their technical challenges and ensuring their success with the Kapture platform. Technically Proficient: You have a strong technical background and can seamlessly translate complex technical problems into actionable solutions. Effective Communicator: You are an excellent communicator, able to explain technical concepts clearly to both technical and non-technical audiences. Collaborative: You work we'll with cross-functional teams and are comfortable working in a fast-paced, dynamic environment. Proactive: You anticipate client needs and issues, addressing them before they escalate. Why Join Kapture CX: Be part of a dynamic and fast-growing company shaping the future of CX automation. Work with a diverse and talented team, including product, engineering, and customer success experts. Enjoy a competitive compensation package with performance bonuses. Get opportunities for growth and development in a cutting-edge field.