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Customer Service Executive - NCV Finance

Customer Service Executive - NCV Finance

Tata Capital

4 - 8 years

6 - 10 Lacs

tamluk

Posted:1 day ago| Platform:

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Skills Required

sales oem customer service executive

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Service Executive to join our team at Tata Capital Ltd in the motor finance sector. The ideal candidate will have 2-7 years of experience in customer service, sales, or related fields.

Roles and Responsibility

Handle customer inquiries and resolve issues professionally.
Provide excellent customer service through various communication channels.
Develop and maintain strong relationships with customers to increase satisfaction.
Collaborate with internal teams to resolve complex customer complaints.
Analyze customer feedback to improve overall customer experience.
Identify opportunities to upsell and cross-sell products to existing customers.

Job Requirements

Strong knowledge of customer service principles and practices.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and meet targets.
Proficient in using computer systems and software applications.
Strong problem-solving and analytical skills.
Ability to work collaboratively as part of a team.
A graduate degree is required for this position.

About Company

Tata Capital Ltd is a leading player in the motor finance industry, providing innovative financial solutions to its customers. We are committed to delivering exceptional customer service and building long-term relationships with our clients.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Tata Capital

Financial Services

Mumbai Maharashtra

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Customer Service Executive - NCV Finance