Performance Marketing & Social Media Lead

4 - 6 years

6 - 8 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Key Accountabilities

  • Manage Technical Operations for the customer, including onsite team and centralized Tech Ops.

  • Own all Tech Ops activities and ensure smooth service delivery.

  • Collaborate with GCS and centralized Tech Ops teams on CVM-related actionable items.

  • Provide consultation to customers, engineering, and support teams on technical requirements.

  • Handle customer meetings and weekly governance sessions.

  • Understand and scope new requirements for CVM products and CRs.

  • Work with engineering teams for technical solutions, effort estimation, and planning.

  • Collaborate with BD team for technical proposals for RFPs, non-RFPs, CRs, hardware upgrades, and migration/replacement projects.

  • Create high-level project plans for RFPs, CRs, and applications.

  • Define migration strategies, scope, and plans.

  • Establish project deliverables, acceptance criteria, and exit criteria for projects.

Mandatory Skills

  • Strong domain expertise in CVM, IN, SMS, USSD, IVR.

  • Hardware and solution design knowledge.

  • Proficiency in technologies such as Linux, Kafka, Postgres, Oracle, DevOps, EFK, Prometheus, Grafana.

  • Ability to manage application and database security.

  • Excellent stakeholder management and collaboration skills.

  • Ability to work under pressure and manage multiple priorities.

  • Educational Qualification: BE/MTech in CS/IT/E&E/E&C.

  • Experience: 4-6 years in CVM space.

Desirable Skills

  • Expertise in creating migration strategies and high-level project plans.

  • Familiarity with governance frameworks and customer engagement best practices.

  • Fast learner with change orientation and high energy.

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