4 - 6 years
6 - 8 Lacs
Posted:1 day ago|
Platform:
Work from Office
Full Time
Manage Technical Operations for the customer, including onsite team and centralized Tech Ops.
Own all Tech Ops activities and ensure smooth service delivery.
Collaborate with GCS and centralized Tech Ops teams on CVM-related actionable items.
Provide consultation to customers, engineering, and support teams on technical requirements.
Handle customer meetings and weekly governance sessions.
Understand and scope new requirements for CVM products and CRs.
Work with engineering teams for technical solutions, effort estimation, and planning.
Collaborate with BD team for technical proposals for RFPs, non-RFPs, CRs, hardware upgrades, and migration/replacement projects.
Create high-level project plans for RFPs, CRs, and applications.
Define migration strategies, scope, and plans.
Establish project deliverables, acceptance criteria, and exit criteria for projects.
Strong domain expertise in CVM, IN, SMS, USSD, IVR.
Hardware and solution design knowledge.
Proficiency in technologies such as Linux, Kafka, Postgres, Oracle, DevOps, EFK, Prometheus, Grafana.
Ability to manage application and database security.
Excellent stakeholder management and collaboration skills.
Ability to work under pressure and manage multiple priorities.
Educational Qualification: BE/MTech in CS/IT/E&E/E&C.
Experience: 4-6 years in CVM space.
Expertise in creating migration strategies and high-level project plans.
Familiarity with governance frameworks and customer engagement best practices.
Fast learner with change orientation and high energy.
Comviva Technology
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