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Desktop Computers and Computer Hardware skills. Experience in Windows Server. Excellent problem-solving abilities Strong communication and interpersonal skills Relevant certifications in desktop support or IT Experience with ticketing systems and remote support tools. Interested candidates please share resume to naveenkumar.t@inspirisys.com / Whats app to 9600894014

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Position Overview We are looking for a skilled Sr. Technical Support Consultant to join our 24x7 Service Desk team, starting with 24x5 coverage. In this customer-facing role, you'll handle chats and calls from business owners, providing end-to-end support from purchase to product utilization. Your primary focus will be on delivering outstanding customer experience while driving product adoption and revenue through upselling and customer retention. Key Responsibilities Handle real-time chats, calls, and emails from Adobe business users. Provide consultative support across the customer journey-from onboarding and installation to troubleshooting and post-sales care. Upsell and cross-sell Adobe offerings, contributing to revenue growth and user expansion. Work with cross-functional teams, including product and engineering, to resolve complex issues using subject matter experts (SMEs). Maintain excellent knowledge of our products and services to understand customer's needs Respond to incoming requests for cancellation of services and persuade our customers to remain with us Proactively contact customers who are identified as at risk of cancellation and ensure that every opportunity to retain these customers is investigated Identify opportunities to turn dissatisfied customers into happy customers Ensure timely follow-ups on unresolved issues and maintain accurate case documentation in the ticketing system. Enhance performance by focusing on Customer Happiness (CH) and Average Handling Time (AHT). Troubleshoot customer queries related to billing, account management, installation, and product functionality. Log, prioritize, and triage issues from phone, chat, email, and web channels. Stay calm under pressure while managing customer sentiment and expectations. Maintain professional communication and timely responses to all customer interactions. Required Qualifications Education: Bachelor's Degree in a technical field (or equivalent experience) Experience: 2+ years in a technical support or service desk environment, preferably supporting B2B or enterprise clients Technical Skills: Experience in software support (Windows and/or Mac environments) Familiarity with Adobe products (preferred) Knowledge of MSI/msp installers, SMS, GPO, Apple Remote Desktop (desirable) Basic knowledge of Active Directory, SSO, and cloud technologies Communication: Excellent written and verbal English skills with a neutral accent Soft Skills: A strong analytical and problem-solving approach Ability to multitask and work in a fast-paced, rotational shift environment Customer-focused with a consultative approach High cultural awareness and adaptability Preferred Experience 5+ years in customer service, support, or account management roles Background in consultative sales or relationship management Operational knowledge of enterprise tools and cloud-based platforms Adobe is proud to be anemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, emailor call (408) 536-3015.

As a Sr. Technical Support Consultant at Adobe, you will play a crucial role in providing exceptional customer experiences and driving revenue growth through upselling and customer retention. You will handle real-time chats, calls, and emails from Adobe business users, offering consultative support throughout the customer journey. Your focus will be on understanding customer needs, resolving complex issues, and ensuring high levels of customer satisfaction. Key Responsibilities: - Handle real-time chats, calls, and emails from Adobe business users. - Provide consultative support across the customer journey, from onboarding to troubleshooting and post-sales care. - Upsell and cross-sell Adobe offerings to contribute to revenue growth and user expansion. - Collaborate with cross-functional teams to resolve complex issues and utilize subject matter experts. - Maintain excellent knowledge of Adobe products and services to address customer needs effectively. - Respond to requests for cancellation of services and proactively engage with at-risk customers to retain them. - Identify opportunities to convert dissatisfied customers into happy customers. - Ensure timely follow-ups on unresolved issues and maintain accurate case documentation. - Enhance performance by focusing on Customer Happiness (CH) and Average Handling Time (AHT). - Troubleshoot customer queries related to billing, account management, installation, and product functionality. - Log, prioritize, and triage issues from various communication channels. - Maintain professional communication and provide timely responses to all customer interactions. Required Qualifications: - Education: Bachelors Degree in a technical field or equivalent experience. - Experience: 2+ years in a technical support or service desk environment, preferably supporting B2B or enterprise clients. - Technical Skills: Experience in software support, familiarity with Adobe products, knowledge of MSI/msp installers, SMS, GPO, and Apple Remote Desktop. - Basic knowledge of Active Directory, SSO, and cloud technologies. - Communication: Excellent written and verbal English skills with a neutral accent. - Soft Skills: Strong analytical and problem-solving approach, ability to multitask in a fast-paced environment, customer-focused with a consultative approach, high cultural awareness, and adaptability. Preferred Experience: - 5+ years in customer service, support, or account management roles. - Background in consultative sales or relationship management. - Operational knowledge of enterprise tools and cloud-based platforms. Adobe is committed to creating exceptional employee experiences and values diversity. If you have a disability or special need requiring accommodation to navigate their website or complete the application process, you can contact accommodations@adobe.com or call (408) 536-3015.,

Job description Marine QSHE Superintendent Job title: Marine QSHE Superintendent Grade: E Department: Marine Grade Band: Professional Reporting to: Manager Technical Marine Direct reports: NIL Job purpose: The Marine QSHE Superintendent includes supporting shipboard leadership, overseeing navigational and cargo practices, preparing for third-party inspections, and ensuring implementation of the Company s Safety Management System onboard. The role also focuses on crew competence, safety culture, and performance improvement through regular vessel visits and audits. This role also ensures compliance with the ISM Code, ISO standards (9001, 14001, 45001, 50001), and other maritime safety, environmental, and occupational health regulations. The role ensures operational continuity as the DPA and supports investigations, audits, and awareness-building initiatives across the fleet. Main tasks and responsibilities Operational Support Implementation Assist Masters in implementing the Company s Safety Management System (SMS) onboard vessels. Support the Senior Marine Superintendent in all marine-related matters. Conduct regular marine visits and audits to monitor vessel compliance and operational standards. Monitor and ensure navigational and cargo handling procedures are aligned with international regulations and company policies. Audit Inspection Preparedness Ensure vessels are fully prepared for third-party inspections such as port state control, Rightship, and class surveys. Attend and support vessels during critical inspections and onboard assessments when required. Follow up on inspection and audit observations, ensuring timely closure and reporting. Crew Management Training Conduct officer briefings and debriefings, interviews, and onboard coaching for Masters and senior officers. Identify training needs based on audit findings and conduct training during shipboard visits. Promote awareness of charter party requirements among ship staff, especially Masters and Chief Officers. Reporting Documentation Review ship performance reports, navigational audits, and Letters of Protest (LOP) from terminals. Ensure navigational charts and publications are up-to-date and properly maintained onboard. Monitor and review terminal satisfaction reports and address recurring issues proactively. QSHE Responsibilities Support Backup Responsibilities Act as the Designated Person Ashore (DPA). Provide operational support in maintaining compliance with ISM Code, MLC, and ISO standards. Represent the QSHE department in meetings and audits as needed. Management System Implementation Ensure company Management System is consistently implemented across shore and fleet operations. Assist in reviewing and updating manuals, procedures, and circulars to reflect regulatory or operational changes. Incident Investigation Reporting Support investigations of accidents, near misses, and non-conformities, using root cause analysis tools. Track the implementation of corrective and preventive actions and report closure status to the QSHE Manager. Training, Awareness Safety Culture Assist in delivering QSHE training sessions, safety campaigns, and toolbox talks. Promote a strong safety, security, environmental, and energy efficiency culture among vessel and shore teams. Audit Inspection Coordination Support internal audit planning and execution for vessels and shore offices. Liaise with departments to ensure timely closure of audit observations and documentation updates. Documentation and Compliance Maintain records of incidents, audit reports, and compliance logs. Assist in vessel certification, vetting preparation, and PSC readiness support. Customer and Regulatory Awareness Promote understanding of client requirements and expectations throughout the organization. Monitor regulatory updates and communicate implications to internal stakeholders. Key Performance Indicators (KPIs): | Number of marine visits/audits conducted per quarter: Minimum 4 visits per quarter. Weightage: 15% | Timely closure of audit/inspection findings: >95% closed within 30 days. Weightage: 15% | Navigational cargo operation deficiencies reported post-inspection: 2 minor issues per vessel per quarter. Weightage: 10% | Compliance with company s SMS and external audit success rate: 100% compliance; no major non-conformities. Weightage: 10% | Reporting accuracy and timeliness (KPI/incident reports, etc.): >98% accuracy, 100% on-time. Weightage: 10% | Incident investigation turnaround time: Within 7 working days. Weightage: 10% Key interactions (Internal | External) External: Terminal Representatives| Port State Control (PSC), Flag Administrations| Charterers / Vetting InspectorsPort Agents Service Providers| Internal : Senior Marine Superintendent| HR Admin | Marine Operations| Compliance |Technical Superintendent| Vessel Masters Officers Education requirements Class 1 Certificate of Competency (Master Mariner) required, Designated Person Ashore and Company Security Officer qualification; Lead auditor Certification preferred Language requirements: English Background and experience 3 years as Master with Seagoing experience Strong understanding of SOLAS, MARPOL, STCW, ISM Code, ISO Standards, and maritime risk management. Experience handling third-party inspections and internal audits. Proven ability to lead investigations and manage corrective action plans. Strong communication and training delivery skills. Familiar with ISM/ISPS codes, and other IMO regulations. Exposure to vetting inspections, PSC, terminal operations, and cargo handling procedures. Familiar with planned maintenance systems (PMS) and ERP/technical fleet systems. Experience in conducting navigational audits, officer briefings, and contributing to incident investigations. Operational knowledge of container and bulk carriers Experience in internal audits, incident investigation, risk management, and marine inspections Team-oriented with good communication skills Good command of the English language. Competencies and skills Core Competencies (Grade E Professional Level) | Integrity Accountability: Reviews workload of others, takes ownership for team output and accuracy, and seeks improvements in decision-making. | Customer Focus: Establishes strong working relationships with internal and external stakeholders and addresses financial requirements promptly. | Continuous Learning: Identifies development areas through team learning, applies financial knowledge to improve accuracy and compliance. | Agility: Promotes a culture of adaptability, handles shifting priorities in finance operations smoothly, and evaluates strategy effectiveness. | Collaboration Communication: Listens actively to cross-functional teams, shares financial insights clearly, and resolves concerns with empathy. Functional Competencies (Grade E Professional Level) | Navigational Safety Oversight: Expert knowledge of bridge procedures, passage planning, and safe navigation. | Audit Compliance Management: Planning and executing ISM/ISO audits with compliance tracking. | Maritime Regulation Knowledge: Strong command of IMO, Flag, Class, and client inspection requirements. | Risk Assessment Hazard Management: Conducting operational and marine risk assessments | Shipboard Training Briefing Delivery: Effective delivery of navigational and QSHE training to crew. What we stand for A word from your future colleagues Treating all the employees equally is the most impressive thing you can get from a company. House of Shipping is compassionate when it comes to its employees and provides a family atmosphere. I am grateful to be part of the team! Get notified when new positions are listed 2025 House of Shipping. All rights reserved. Contact us Services

Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities SMs manage a team of business development executives responsible for selling current accounts and savings (CASA) accounts to customers based on their needs They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Skills: Communication: Excellent verbal and written communications skills for interacting with team members and customers Sales and negotiation: Strong negotiation skills to close deals and meet targets Customer ServiceEnsuring that the sales team provides excellent customer service and addresses customer inquiries and complaints effectively Problem SolvingIdentifying issues and developing effective solutions to overcame obstacles Achieve sales targets through direct efforts and by managing a team of business development executives Identify sales opportunities for the CASA products by acquiring new customers and building new relationships Manage business relations with existing customers to increase the depth of existing relationships Ensure timely servicing of leads received and resolution of discrepancies raised during application process Record and track all engagement activities through the CRM system Prepare and ensure implementation of sourcing, activation, implementation, coaching and mentoring plan for the BDEs Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Graduation/ Post Graduation from a recognized university 4-8 years in a relevant role/ BFSI sector Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

Duties Day to day execution and management of Emailers, SMS, WebPush, App push and on-site user notifications Seamless execution of Emailer and push notification campaigns for brands on CRM platform Understand and identify user buckets and understand user journeys basis each brand and eCommerce vertical Seamless and timely execution of campaigns Contribute ideas to improve the ROI metrics for brands like returning purchasers Increase customer satisfaction by digging deeper in their domain/business and coming up with innovative campaign ideas Day-to-day liaison with campaign & account managers on campaign developments Coordination with internal tech, design, marketing team to ensure campaign deliveries Pro-actively providing inputs and ensuring work completion across client projects Tracking, analyzing & summarization of campaign deliverable and process monitoring Identifying gaps in user journeys and how to improve user buying cohorts Competition study and analysis of their strategies Desired Candidate Will Have 2-5 years of experience in eCommerce specific email and SMS campaigns management Technical understanding of Emailer, push notifications and how they work Understanding of eCommerce and user journeys / funnels Know-how and past working experience on at least 1 CRM platform Effective verbal & written communication skills Detail oriented and in-depth understanding of his/her deliverable Logical and analytical approach and a problem-solving attitude Out of the box thinking and innovative strategies that can help improve clients accounts Hard self-worker with an attitude to prove himself, hunger to learn more & passion to grow Technical Skills Understanding of platforms / tools / technologies like or similar to Netcore, Silverpop, Webengage, intercom io, etc Analytical platforms like Google Analytics, Appsflyer, Mixpanel Good Knowledge of Excel & PowerPoint Click here for more information & submit your details Position For (required) Your Email (required) Phone No, Current CTC Expected CTC Notice Period Why do you want to join CommerceX Upload Resume Show more Show less

We are seeking a highly motivated and experienced Business Development Manager to join our dynamic sales team, specializing in B2B SaaS products within the Communications Platform as a Service (CPaaS) space. The BDM will play a crucial role in driving our sales efforts. This role involves exploring new business opportunity across the globe in CPaaS software sales. Key Responsibilities: Technical Expertise and Solution Design: Develop a deep understanding of the company s CPaaS products and services. Identify customer needs and requirements in the B2B SaaS context. Design and propose solutions that meet customer requirements, leveraging the company s CPaaS offerings. Sales Support: Prepare and deliver technical presentations and demonstrations of CPaaS solutions to prospective clients. Respond to technical questions from clients and address any concerns related to CPaaS capabilities. Develop and deliver compelling presentations, demos, proposals, and product demonstrations focused on CPaaS use cases. Collaboration and Communication: Collaborate with product management and engineering teams to understand CPaaS product roadmaps and upcoming features. Provide feedback from the field to product development teams to influence CPaaS product direction. Communicate effectively with clients, partners, and internal teams to ensure alignment and understanding of CPaaS solutions. Proposal and Documentation: Prepare and deliver high-quality proposals and response documents (RFPs/RFIs) specific to CPaaS solutions. Maintain and update a repository of standard proposal templates and technical documents for CPaaS offerings. Market and Competitor Analysis: Conduct market research and stay updated on industry trends, competitor offerings, and emerging technologies in the CPaaS space. Use insights from market analysis to inform sales strategies and CPaaS product positioning. Qualifications: Bachelor s degree in Computer Science, Engineering, Business, or a related field. Minimum of 2-3 years of experience in a sales or similar role within the B2B SaaS and/or CPaaS industry. Strong technical background with a thorough understanding of CPaaS and related technologies. Excellent communication, presentation, and interpersonal skills. Proven ability to translate customer requirements into CPaaS technical solutions. Experience with CRM software and sales tools. Strong problem-solving skills and the ability to work under pressure. Willingness to travel as needed. Preferred Qualifications: Experience in the CPaaS industry, specifically with B2B SaaS products. Familiarity with CPaaS platforms, APIs, and communication technologies such as SMS, voice, Email and messaging.

Career Opportunities | Join Our Team at Brantford India About Brantford India We are Brantford India; a Real Estate tech-enabled platform for office spaces across the country. We are leading the future of real estate one step at a time. We have incorporated elements of AI and Machine Learning into our process to automate and reduce human dependency. We are a technology-driven online Real Estate aggregator who are committed to bridging the gap in the Commercial office space environment. Brantford s excellent user interface makes searching simple, flexible, and responsive. Our goal has been towards creating a value proposition while providing a solution to all your needs for a dynamic workspace co-working, private office space and more. Job Description We are looking for Business Development Managers to expand our customer base and achieve business targets for our organisation. Key Responsibilities Exploring new business development opportunities by leveraging client relationships developed over the years in previous work assignments. Ability to generate leads through multiple channels. Develop Brantford India as a brand by ensuring service standards in line with company policies. Good leadership skills and the ability to drive his/her own vertical success as per organisation goal. Adept in analysing gaps vs required actions for any particular assignment /project success. Regular focus on sales & process training besides personally taking a few sessions. Driving TOPM -Team Operations Planning meeting (SALES) on a daily/weekly basis. Competition tracking & market intelligence acumen besides sharing regular updates to management. Forecasting skills besides setting quarterly and annual sales goals. Keeping self/team abreast of key changes in the Real Estate sector and linked economic parameters. Who can apply? Only those candidates can apply who have: 3-4 Years experience in B2B Corporate Sales. Great Written and Verbal Communication Skills Enter Name Enter Email Enter mobile number Cover Letter Upload CV Send Application Share Requirement Submit your requirement First Name Last Name Enter Email Company Name Please agree to the Terms of Use Make Enquiry Basic Info Details Specifications Pricing Details Property Information Listing As* Description* Property Type* Available For* Current Status of the property* Proposed availability date* Phone Number* Get OTP Verify OTP Featured Image Featured Image* (Max 1) Accepted formats: JPG, PNG, WEBP (Max 1MB) Media Upload Photos* (Max 10) Accepted formats: JPG, PNG, WEBP (Max 10MB each) Videos (Optional, Max 3) Accepted formats: MP4, MOV, AVI (Max 50MB each)

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities SMs manage a team of business development executives responsible for selling current accounts and savings (CASA) accounts to customers based on their needs They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Achieve sales targets through direct efforts and by managing a team of business development executives Identify sales opportunities for the CASA products by acquiring new customers and building new relationships Manage business relations with existing customers to increase the depth of existing relationships Ensure timely servicing of leads received and resolution of discrepancies raised during application process Record and track all engagement activities through the CRM system Prepare and ensure implementation of sourcing, activation, implementation, coaching and mentoring plan for the BDEs Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Graduation/ Post Graduation from a recognized university 4-8 years in a relevant role/ BFSI sector Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities SMs manage a team of business development executives responsible for selling current accounts and savings (CASA) accounts to customers based on their needs They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Skills: Communication : Excellent verbal and written communications skills for interacting with team members and customers Sales and negotiation : Strong negotiation skills to close deals and meet targets Customer ServiceEnsuring that the sales team provides excellent customer service and addresses customer inquiries and complaints effectively Problem SolvingIdentifying issues and developing effective solutions to overcame obstacles Achieve sales targets through direct efforts and by managing a team of business development executives Identify sales opportunities for the CASA products by acquiring new customers and building new relationships Manage business relations with existing customers to increase the depth of existing relationships Ensure timely servicing of leads received and resolution of discrepancies raised during application process Record and track all engagement activities through the CRM system Prepare and ensure implementation of sourcing, activation, implementation, coaching and mentoring plan for the BDEs Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Graduation/ Post Graduation from a recognized university 4-8 years in a relevant role/ BFSI sector Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities SMs manage a team of business development executives responsible for selling current accounts and savings (CASA) accounts to customers based on their needs They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Skills: Communication : Excellent verbal and written communications skills for interacting with team members and customers Sales and negotiation : Strong negotiation skills to close deals and meet targets Customer ServiceEnsuring that the sales team provides excellent customer service and addresses customer inquiries and complaints effectively Problem SolvingIdentifying issues and developing effective solutions to overcame obstacles Achieve sales targets through direct efforts and by managing a team of business development executives Identify sales opportunities for the CASA products by acquiring new customers and building new relationships Manage business relations with existing customers to increase the depth of existing relationships Ensure timely servicing of leads received and resolution of discrepancies raised during application process Record and track all engagement activities through the CRM system Prepare and ensure implementation of sourcing, activation, implementation, coaching and mentoring plan for the BDEs Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Graduation/ Post Graduation from a recognized university 4-8 years in a relevant role/ BFSI sector Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

About Commercial Banking Group The Commercial Banking Group is responsible for delivering One Axis to clients with a turnover between Rs 10 Crs to Rs 250 Crs by offering products & solutions around forex, trade, payments, cash management and tax payments along with retail products like salary, trust services, forex, commercial card, credit cards etc About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities SMs manage a team of executives responsible for selling loan products to the customers based on their needs They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Ensure achievement of the Top line Business Targets by sourcing business through channel teams (ASL, DSA), building and nurturing relationships with the bank branches and by cross-selling other products Conduct sales promotion activities through DSA and Sales Executives in open market and improve relationships through expos and events, various activities etc Responsible for launching new products in market Ensure key customer satisfaction through customer service of the highest quality Handle all end to end activities related to the product ie from Login to Disbursement Liaise with various departments within the system (Credit/Operations etc) to ensure smooth process flows Responsible for acquisition of channel partners for sourcing products - Connectors, DSAs etc Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with existing clients Prevent/ minimize the fraudulent/risky proposals entry into the system Provide timely feedback to central team for improvements in product features and processes Conduct training for Sales executives and Direct Selling Agents (DSA) on selling/product Create a performance oriented environment through effective team management, leading to high employee motivation and productivity Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies: Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

About Bharat Banking Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities SMs manage a team of executives responsible for selling loan products to the customers based on their needs They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Skills: Communication: Excellent verbal and written communications skills for interacting with team members and customers Sales and negotiation: Strong negotiation skills to close deals and meet targets Customer Service: Ensuring that the sales team provides excellent customer service and addresses customer inquiries and complaints effectively Problem Solving: Identifying issues and developing effective solutions to overcame obstacles Ensure achievement of the Top line Business Targets by sourcing business through channel teams, building and nurturing relationships with the bank branches and by cross-selling other products Conduct sales promotion activities in open market and improve relationships through expos and events, various activities etc Responsible for launching new products in market Ensure key customer satisfaction through customer service of the highest quality Handle all end to end activities related to the product ie from Login to Disbursement Liaise with various departments within the system (Credit/Operations etc) to ensure smooth process flows Responsible for acquisition of channel partners for sourcing products Connectors etc Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with existing clients Prevent/ minimize the fraudulent/risky proposals entry into the system Provide timely feedback to central team for improvements in product features and processes Conduct training for Sales executives on selling/product Create a performance oriented environment through effective team management, leading to high employee motivation and productivity Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

About Retail Portfolio Management Group The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others They also offer working capital loans and Business loans for Small Businesses and is also responsible for the receivables/collections business of the bank About the Role The Portfolio Manager handles multiple vendors which handle the Write off portfolio for respective products The Portfolio manager ensures maximum recovery and manages the portfolio as per the existing process The Portfolio Manager also ensures compliance with the audit procedures of the bank Achieve the required recovery target as per the business requirement Customer Escalation management and Response within TAT, Structured review mechanism / Allocation Strategies / SMS Allocation / Billing TAT / Settlement conversion & Waiver% Ensure maximum ROR across vintages Legal Filling, Coverage & Execution Manage outsourced staff /vendors and ensure achievement of the monthly resolution targets Ensure adherence to the set process and audit requirements in place Create a performance-oriented environment leading to high employee motivation and productivity Ensure that all staff are adequately trained on the products of the bank, processes, and various policies of the bank Qualifications Graduation/ Post-Graduation from a recognized institute Min 5 years of relevant experience in NBFC/ Banking industry Role Proficiencies: Knowledge and understanding of collections and market dynamics Excellent vendor management skills Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines

About Retail Lending The Retail Lending department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans and Personal Loans among others They also offer working capital loans and Business loans for Small Businesses and is also responsible for the Rural lending business of the bank About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities SMs manage a team of executives responsible for selling loan products to the customers based on their needs They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Skills CommunicationExcellent verbal and written communications skills for interacting with team members and customers Sales and negotiationStrong negotiation skills to close deals and meet targets Customer Service : Ensuring that the sales team provides excellent customer service and addresses customer inquiries and complaints effectively Problem Solving : Identifying issues and developing effective solutions to overcame obstacles Ensure achievement of the Top line Business Targets by sourcing business through channel teams Building and nurturing relationships with the bank branches and by cross-selling other products Conduct sales promotion activities in open market and improve relationships through expos and events, various activities etc Responsible for launching new products in market Ensure key customer satisfaction through customer service of the highest quality Handle all end to end activities related to the product ie from Login to Disbursement Liaise with various departments within the system (Credit/Operations etc) to ensure smooth process flows Responsible for acquisition of channel partners for sourcing products - Connectors Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with existing clients Prevent/ minimize the fraudulent/risky proposals entry into the system Provide timely feedback to central team for improvements in product features and processes Conduct training on selling/product Create a performance oriented environment through effective team management, leading to high employee motivation and productivity Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

= Key Responsibilities: • Plan and execute campaigns on SMS, Email and Whatsapp. Schedule and monitor campaign performance, making real time adjustments as needed. • Develop strategies to expand the reach and effectiveness of SMS, Email and Whatsapp channels. Identify opportunity to increase subscriber base and engagement. • Continuously A/B test campaigns, messaging, and channel strategies to improve efficiency and ROI. • Cross-Functional Collaboration: Collaborate with marketing, content, product, and customer support teams to align CRM initiatives with broader business objectives. • Generate regular reports on campaign performance and share insights with the marketing team Must Haves: • Bachelor's degree in Marketing, Business, or related field; years of experience in CRM, retention marketing, or related roles, preferably in D2C/Ecommerce sector. • Proficiency in CRM software and marketing automation platforms (e.g., Clevertap, Moengage, Webengage, etc.). • Proven experience in executing CRM campaigns on SMS, Email and Whatsapp. • Strong understanding of SMS, Email and Whatsapp as a channel. Key Competencies: • Excellent communication and interpersonal skills. • Analytical mindset with the ability to interpret data and draw actionable insights. • Ability to work collaboratively in cross-functional teams.

Objective: Increase the on-ground presence and visibility of the brand, create customer delight, and drive new customer acquisition through offline channels. Key Responsibilities: Offline marketing: Plan and execute (with the help of agency) offline media campaigns on our Cityflo routes. This will include finalising target residential societies/complexes, billboards, and hyperlocal media. Coordinate with the central marketing team for creative design mixprints. Manage and lead the BTL team. Customer Engagement: Planning and execution of data-driven marketing campaigns on diverse platforms, including WhatsApp, Inapp, social media, email, SMS, referrals using platforms such as Clevertap, Moengage, Gupshup. Data Analysis: Monitor and analyze key performance metrics across various marketing channels to drive user acquisition, retention, and revenue growth. Requirements: 1-3 years of experience in working in a marketing team. Excellent written and verbal communication skills with an eye for detail. Solid understanding of best practices across varied offline channels, creative development, measurement and performance. Understanding of the app ecosystem. Familiarity with marketing strategies and tools will be a plus. Bachelors degree

" This position supports TrueLark, a recently acquired brand under the Weave umbrella. While you ll be employed by Weave, your work will directly contribute to the TrueLark product and team. TrueLark is an AI-powered virtual receptionist designed for appointment-based small and medium-sized businesses. Its agentic AI platform manages scheduling, rescheduling, and client inquiries through SMS and web chat, providing 24/7 support. TrueLark helps businesses recover missed calls, increase bookings, and streamline front-office operations. - - - We re looking for a proactive, detail-oriented Onboarding Assistant to join our team. In this role, youll support the implementation of TrueLark for brick-and-mortar, appointment-based businesses by managing onboarding workflows, coordinating internal tasks, and ensuring accounts are properly configured and ready for launch. Youll collaborate closely with customer-facing Onboarding Specialists and Engineering to ensure internal processes operate efficiently and reliably. This position will be Hybrid to the office in Bengaluru, India & requires availability during U.S. business hours. Reports to: The Porting Team Lead What You Will Own Configure new and existing TrueLark accounts based on business type and client-specific needs Generate login credentials and provide clear instructions for API access based on the client s booking platform Input and manage API credentials to enable account integrations Tailor account settings to meet individual business location requirements Conduct user acceptance testing and perform final functionality checks before transitioning accounts to the customer-facing team Coordinate with internal teams to ensure timely transitions and a seamless go-live process What You Will Need to Accomplish the Job Strong attention to detail, organization, and time management Excellent communication skills via Slack, email, and virtual meetings. Ability to manage onboarding workflows and timelines across multiple client accounts Comfort working with technical systems, documentation, and business management software platforms Must be available to work during Utah Mountain Time Collaborate with cross-border teams (India) for back-end configuration What Will Make Us Love You Experience in onboarding, customer support, or implementation roles Background in project coordination or project management, ideally in SaaS or tech Familiarity with tools like CRMs, project management software, or ticketing systems Strong ability to anticipate and proactively solve issues before they impact the customer Ability to remain calm and positive in fast-paced or high-demand situations, with a strong ownership mentality

The Customer Support Assistant will be the first point of contact for customers after onboarding, ensuring their questions are answered, issues are resolved efficiently, and they feel supported throughout their journey. This role works closely with cross-functional teams to troubleshoot problems, provide clear product guidance, and deliver an excellent customer experience. It s ideal for someone who thrives in a fast-paced environment, communicates with empathy, and enjoys building strong customer relationships while balancing multiple priorities. This position will be hybrid, with the need to travel to the Bangalore office. Reports to: Tapan Patel and Shilpa Haricharan What You Will Own Establish clear communication paths with clients and ensure issues are resolved Escalate unresolved issues and ensure follow-up until resolution Maintain accurate records of customer interactions in HubSpot Log issues and feedback to build a knowledge base Track recurring problems and flag them for Product or Engineering teams Stay up to date with product features, updates, and best practices Guide customers in using the product effectively Educate customers on self-troubleshooting, FAQs, and resources What You Will Need to Accomplish the Job Communicate clearly and professionally via email and phone Analyze issues, troubleshoot effectively, and provide timely resolutions Escalate complex problems while maintaining ownership Understand company products, services, and common issues Stay updated on new features, updates, and internal processes Actively listen and respond with understanding Manage multiple customer inquiries simultaneously Document interactions and updates accurately Work closely with fellow support assistants, engineers, and cross-functional teams Share knowledge, best practices, and feedback to improve processes Adjust to changing priorities, processes, or customer needs Accept feedback and continually develop skills What Will Make Us Love You Thrive in a fast-paced environment and juggle multiple priorities without losing your cool Bring a positive attitude to work daily and remain calm under pressure Be a team player eager to share knowledge, support colleagues, and celebrate wins together Additional Considerations Reference checks will be required prior to an offer The role is customer-facing and requires comfort with live client interactions Occasional travel to the Bangalore office will be required Responsibilities include process documentation and knowledge-sharing to support product understanding and improvement

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Carrier Services & Engineering Mission: To deliver quality end-to-end carrier services, enabling the success of our SMS and Voice Operations across the company. This means delivering numbers and associated services for Vonage Number Inventory, API, Contact Center, and other businesses, helping Vonage emerge as a leader in the $100B+ cloud communications platform market. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth. Why this role matters: Vonage works with both carrier partners and has acquired licences to operate as a carrier or as a service provider in several countries, enabling the delivery of a growing portfolio of Carrier Services to our global customer base. You will support Vonage to increase the impact and performance of these carrier services (numbers, short codes, CPaaS reselling), working closely with our various carrier partners in collaboration with our internal teams to help close, support, and drive revenue. Vonage is seeking to recruit a Numbers Analyst to support the delivery and ongoing management of these Carrier Services & Engineering functions. IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW What you will do Perform number and short code provisioning, as well as inventory restocking as needed Assist with testing and troubleshooting of newly provisioned numbers to ensure functionality Process and implement new customer orders, whether submitted via the Sales team or directly by customers Support customer issue resolution activities to maintain high service standards Participate in CPaaS CSP onboarding, testing and service design initiatives Coordinate with cross-functional teams (e.g. Support, Legal, Operations, Sales) to ensure effective communication and service continuity Contribute to technical day-to-day relationships with carrier partners Respond to audits and regulatory inquiries in coordination with compliance teams Collaborate with internal stakeholders to drive automation and streamline operational workflows What you will bring Prior experience within a telecoms or contact centre environment at any level Comfortable working autonomously within remote teams Some knowledge of telephony or messaging technologies Adaptive communicator, able to collaborate across functions and with stakeholders at all levels Self-motivated and highly organised with strong multitasking and time management skills Confident operating independently and managing own workload Experience (ideal but not essential) with: Zendesk, Atlassian Jira, and Confluence Google Workspace and Microsoft Office SQL and data tools such as Kibana, Snowflake and MySQL How you ll benefit: Attractive Discretionary Time Off Private Medical Insurance with optional dependent coverage Educational Assistance Reimbursement Program Opportunities for reimbursement for conferences, trainings, and other personal development events Maternity and Paternity Leave Ask recruiter for country specific information Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. #LI-JB1 There s no perfect candidate. You dont need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if youre passionate about what you could achieve at Vonage, wed love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice . Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovateThen join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Job Overview: We are seeking a dynamic and data-driven Retention and Digital Engagement Manager to lead customer retention strategies and enhance digital engagement across multiple platforms. The ideal candidate will be responsible for developing, implementing, and optimising campaigns to increase customer loyalty, drive digital engagement, and improve overall customer experience. Key Responsibilities: Develop and execute retention strategies to reduce churn and increase customer lifetime value. Lead digital engagement initiatives, including email marketing, push notifications, SMS, WhatsApp, RCS and in-app messaging. Analyse customer data and behavior to create hyper-personalised and targeted campaigns. Optimise customer journeys to enhance engagement and conversion rates. Work cross-functionally with marketing, product, and customer success teams to align engagement efforts. Utilise marketing automation tools like CleverTap, MMPs, AI tools and CRM systems to improve campaign efficiency. Monitor and report on key performance metrics related to retention and engagement. Stay up to date with industry trends and best practices to continuously refine engagement strategies. Qualifications & Skills: 5+ years of experience in customer retention, digital engagement, or CRM marketing. Strong understanding of customer segmentation and lifecycle marketing. Proficiency in marketing automation platforms Experience with A/B testing, analytics tools, and data-driven decision-making. Excellent written and verbal communication skills. Ability to work collaboratively in a fast-paced agile environment. Strong analytical mindset with a results-oriented approach. Preferred Qualifications: Knowledge of UX/UI principles and digital customer experience optimisation. Familiarity with paid media, social media engagement, and content marketing strategies. Benefits: Competitive salary and performance-based incentives. Professional development and growth opportunities. A collaborative and innovative work environment.

Lead day-to-day operations of social media teams, ensuring SLA compliance, quality checks, and smooth task execution Track team performance using dashboards/tools, share regular reports, and provide inputs for leadership reviews Develop reporting matrix and dashboards as per evolving business complexity and needs Handle a large customer base with intricate process flows for each task type. Act as the first escalation point for client queries, ensuring timely responses and accurate data presentation in meetings Oversee onboarding, training, and refresher sessions while driving process improvements and automation opportunities Support hiring, manage leave planning, and address performance issues to maintain team availability and productivity Build a strong team culture through regular 1:1s, recognition, and proactive communication to boost morale and engagement

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities. SMs manage a team of business development executives responsible for selling current accounts and savings (CASA) accounts to customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Skills: Communication : Excellent verbal and written communications skills for interacting with team members and customers Sales and negotiation : Strong negotiation skills to close deals and meet targets Customer ServiceEnsuring that the sales team provides excellent customer service and addresses customer inquiries and complaints effectively Problem SolvingIdentifying issues and developing effective solutions to overcame obstacles Key Responsibilities Achieve sales targets through direct efforts and by managing a team of business development executives Identify sales opportunities for the CASA products by acquiring new customers and building new relationships Manage business relations with existing customers to increase the depth of existing relationships Ensure timely servicing of leads received and resolution of discrepancies raised during application process Record and track all engagement activities through the CRM system Prepare and ensure implementation of sourcing, activation, implementation, coaching and mentoring plan for the BDEs Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Graduation/ Post Graduation from a recognized university 4-8 years in a relevant role/ BFSI sector Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities. SMs manage a team of business development executives responsible for selling current accounts and savings (CASA) accounts to customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Responsibilities Achieve sales targets through direct efforts and by managing a team of business development executives Identify sales opportunities for the CASA products by acquiring new customers and building new relationships Manage business relations with existing customers to increase the depth of existing relationships Ensure timely servicing of leads received and resolution of discrepancies raised during application process Record and track all engagement activities through the CRM system Prepare and ensure implementation of sourcing, activation, implementation, coaching and mentoring plan for the BDEs Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Graduation/ Post Graduation from a recognized university 4-8 years in a relevant role/ BFSI sector Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities. SMs manage a team of business development executives responsible for selling current accounts and savings (CASA) accounts to customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Skills: Communication : Excellent verbal and written communications skills for interacting with team members and customers Sales and negotiation : Strong negotiation skills to close deals and meet targets Customer ServiceEnsuring that the sales team provides excellent customer service and addresses customer inquiries and complaints effectively Problem SolvingIdentifying issues and developing effective solutions to overcame obstacles Key Responsibilities Achieve sales targets through direct efforts and by managing a team of business development executives Identify sales opportunities for the CASA products by acquiring new customers and building new relationships Manage business relations with existing customers to increase the depth of existing relationships Ensure timely servicing of leads received and resolution of discrepancies raised during application process Record and track all engagement activities through the CRM system Prepare and ensure implementation of sourcing, activation, implementation, coaching and mentoring plan for the BDEs Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Graduation/ Post Graduation from a recognized university 4-8 years in a relevant role/ BFSI sector Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.