Jotun India Private Limited is looking for Customer Service Lead -Marine Segment to join our dynamic team and embark on a rewarding career journey Oversee service delivery for marine clients and operations Resolve escalations and monitor customer satisfaction Coordinate with logistics and technical teams Enhance client engagement and support systems
SUMMARY OF THE ROLE Take charge of promoting and selling to new and existing Key Accounts across the country. Build strong customer relationships, engage with the client market, and respond to both sales and technical inquiries. Achieve targets in sales, gross margin, DSO, and customer satisfaction while positioning Jotun as the preferred supplier of high-quality products, solutions, and services. Responsibilities: Drive business development through market visits, key management, project tracking, and setting new business targets to ensure consistence and strategic growth. Identify and create new customers by analyzing market potential, planning targeted visits, and responding swiftly to inquiries and quotations to expand market share. Conduct market research and analysis to understand customer needs, trends, competitions, and dynamics - developing feasible concepts, business strategies, and actionable plans. Monitor key projects closely to ensure Jotuns products are specified and used, contributing directly to achieving the targeted sales budget. Maintain strong customer relationships through regular engagement, expert products advice, and responsive services to meet sales and satisfaction goals. Ensure proper pricing and payment follow - up to reduce Days Sales Outstanding (DSO) and achieve the desired gross margin, while coordinating with internal teams for seamless service delivery. WHAT WE ARE LOOKING FOR AND WHAT WE OFFER What we look for Qualification: Graduate Engineer Experience: 5 10 years of proven experience in coordinating maintenance operations across Oil & Gas companies, Chemical Plants, and Power Plants Personal Qualities we look for Acts on own initiative, makes things happen and accepts responsibility for the results Identifies and seizes commercial opportunities; has a strong positive impact on business growth and profitability Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results. What We offer Competitive compensation and benefits. Continuous learning opportunities and training activities through on-the-job training and our in-house learning. Career development opportunities across multiple disciplines and geographies. Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores. A supportive and inclusive company culture where you can be your authentic self. A focus on having fun together through team buildings and social activities POSITION INFORMATION Company: Jotun India Private Limited Contract Type: Regular Time Type: Full time CLOSING DATE (dd.mm.yyyy): 10.10.2025 WHO WE ARE Jotun s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness. Jotun India Private Ltd., established in 2006, is one of the key markets within the MEIA region. With a production a facility, warehouse and more than 400+ employees, we aim to further strengthen Jotun s position in India through ambitious market growth plans that focus on innovation, efficiency and profitability. Visit our Career Page to know more about life at Jotun. Jotun s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination. If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this. If you think that this role is what you could be doing next, apply now!
SUMMARY OF THE ROLE Quality Control Specialist with 2+ years of experience in powder-specific lab operations and process compliance. Skilled in executing QC lab activities to ensure products meet all required specifications and safety standards, while maintaining efficiency and accuracy in testing and reporting. Responsibilities: Manage assigned personnel by ensuring tasks are executed efficiently, on time, and with the required quality standards. Receive and register production samples, analyze them using defined methods, and compare results against specifications. Ensure QC processes are completed promptly, issue Certificates of Analysis (CoA), and maintain proper documentation and sample storage. Inform production teams immediately about any product failures and coordinate with them to resolve quality-related issues. Conduct investigations for customer complaints, control non-conformities, monitor second-grade product usage, and implement RCA and CAPA for deviations. Maintain calibration of instruments, ensure cleanliness and safety of the working area, and track agreed KPIs for continuous improvement. WHAT WE ARE LOOKING FOR AND WHAT WE OFFER We look for Qualification: B.tech in chemical engineering/Paint Technology, Diploma in Paint Technology, B.Sc./ M.Sc. in Chemistry Experience: Minimum 2 years in Powder QC lab testing or Powder Coating Industry Willing to work in rotational shifts and six days a week from the office Personal Qualities we look for Acts on own initiative, makes things happen and accepts responsibility for the results. Identifies and seizes commercial opportunities; has a strong positive impact on business growth and profitability Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results. What We offer Competitive compensation and benefits. Continuous learning opportunities and training activities through on-the-job training and our in-house learning. Career development opportunities across multiple disciplines and geographies. Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores. A supportive and inclusive company culture where you can be your authentic self. A focus on having fun together through team buildings and social activities POSITION INFORMATION Company: Jotun India Private Limited Contract Type: Regular Time Type: Full time CLOSING DATE (dd.mm.yyyy): 09.10.2025 WHO WE ARE Jotun s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness. Jotun India Private Ltd., established in 2006, is one of the key markets within the MEIA region. With a production a facility, warehouse and more than 400+ employees, we aim to further strengthen Jotun s position in India through ambitious market growth plans that focus on innovation, efficiency and profitability. Visit our Career Page to know more about life at Jotun. Jotun s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination. If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this. If you think that this role is what you could be doing next, apply now!