Customer Support Onboarding Associate

Job Description

Associate Onboarding Consultant – Onboarding Support (Backend | Non-Voice Process) 📍 Location: Chennai, India (Hybrid Work Model) 🕒 Shift Timings: 6:00 PM – 3:00 AM (Night Shift) | Rotational Shifts (Including UK/US time zones) About Toast At Toast, we are on a mission to help restaurants thrive. Our powerful platform empowers restaurant owners and operators with the tools they need to run more efficient businesses, deliver exceptional customer experiences, and grow sustainably. Join a team where innovation meets passion—and where your contributions directly impact real-world success stories. Role Overview We are looking for a detail-oriented Associate Onboarding Consultant to join our Onboarding Support team. This is a non-voice backend role focused on ensuring a smooth and seamless onboarding experience for our new customers. You’ll be working behind the scenes to support internal stakeholders and processes that set our clients up for success on the Toast platform. Key Responsibilities Execute critical onboarding tasks and workflows in coordination with cross-functional teams. Utilize tools such as Salesforce, Zendesk, JIRA, and Asana to track progress and manage tasks. Collaborate with global teams to troubleshoot onboarding issues and support new product rollouts. Maintain and meet defined SLAs while managing multiple priorities efficiently. Identify process improvement opportunities and contribute to ongoing optimization efforts. Document onboarding updates and communicate effectively with internal teams (written/email-based). Required Qualifications 2–4 years of experience in backend customer support, onboarding, or operational support roles. Proficient in Microsoft Excel, SAP, and Google Workspace (Docs, Sheets, Slides, etc.). Experience using CRM or ticketing tools such as Salesforce, Zendesk, and JIRA. Excellent written and verbal communication skills (for internal collaboration). Strong analytical, problem-solving, and multitasking abilities. Willingness to work night shifts (US time zones). Why Join Toast? At Toast, we’re more than a tech company—we’re a people-first community. We foster a culture of innovation, inclusivity, and authenticity. You’ll work in an environment where your voice is valued, and your growth is supported. Together, let’s empower restaurants to thrive. Perks & Benefits Hybrid work model Dynamic, inclusive culture Continuous learning & development opportunities Exposure to global operations Bready to Make a Change? 🍞 Apply now and become part of a team that’s passionate about helping restaurants grow and succeed! Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Show more Show less