Job Title: Customer Service Executive Voice Process Location: Bangalore (Work from Office) Company Overview: Join one of the fastest-growing customer experience companies supporting top global clients. Were hiring enthusiastic individuals for voice-based customer service roles to deliver world-class support. Job Responsibilities: Handle inbound/outbound customer calls with professionalism and empathy. Resolve customer queries related to services, billing, products, or general support. Update customer records accurately in the system. Meet performance metrics such as quality, productivity, and customer satisfaction. Follow company processes and maintain data confidentiality. Eligibility Criteria: Excellent verbal communication skills in English. PUC (12th Pass) or Any Graduate. Freshers and experienced candidates are welcome. Willingness to work in rotational shifts including night shifts. Immediate joiners preferred. Compensation: CTC: 3.2 3.8 LPA + Incentives & Other Benefits Walk-in Interview Details: Date: Effective 12-May-25 to 31-May-25 Time: 11:00 AM to 4:00 PM Venue: Building 12, Pritech Park, RMZ Eco Space, Bellendur - Bangalore 560097 Contact: Abdul Ghafur Please carry an updated resume and a valid ID proof.

Job Summary: We are seeking a dynamic and proactive Recruiter to join our growing Talent Acquisition team. The ideal candidate will have prior experience in BPO hiring , strong sourcing skills, and the flexibility to travel to vendor and partner locations for recruitment drives, coordination, and relationship management. Key Responsibilities: Manage end-to-end recruitment for various roles within the BPO industry (voice, non-voice, technical, and support roles). Source candidates through various channels including job portals, social media, referrals, campus drives, and vendor partnerships. Coordinate and manage recruitment drives at vendor locations or partner premises. Build and maintain strong relationships with external recruitment vendors to ensure a consistent and high-quality talent pipeline. Conduct screening, interviews, and assessments to ensure candidate fitment. Maintain recruitment reports and dashboards for internal stakeholders. Collaborate with hiring managers to understand manpower requirements and ensure timely closures. Ensure compliance with company policies and recruitment best practices. Represent the organization professionally at recruitment events and vendor meetings. Requirements: Bachelors degree in Human Resources, Business Administration, or a related field. 2+ years of recruitment experience, preferably in the BPO or staffing industry. Experience working with recruitment vendors and managing third-party sourcing. Strong interpersonal and communication skills. Preferred Qualifications: Experience hiring for both voice and non-voice BPO roles. Knowledge of local labor market and recruitment trends. Ability to handle high-volume hiring and bulk recruitment drives. Work Environment: Primarily office-based with regular travel to partner/vendor locations. May require working flexible hours during peak hiring periods.

Job Title: Team Lead / Team Manager Location: Alorica India, Bangalore Job Type: Full-time (Rotational Shifts & Rotational Week-offs) Job Summary: We are looking for an experienced Team Lead/Team Manager to oversee a Voice Process in a BPO operations environment . The ideal candidate should have a strong background in managing customer service teams , driving operational KPIs , and ensuring an excellent customer experience . Key Responsibilities: Team Management: Supervise and mentor a team of 15 customer service agents to ensure high performance. Performance Monitoring: Track and improve key metrics like NPS (Net Promoter Score), AHT (Average Handling Time), CSAT (Customer Satisfaction), and FCR (First Call Resolution) . Quality & Compliance: Ensure adherence to industry regulations and maintain compliance with company policies. Process Improvement: Identify gaps, implement process improvements, and enhance operational efficiency. Coaching & Development: Conduct regular coaching sessions, feedback discussions, and performance evaluations. Escalation Handling: Address customer complaints effectively and support agents in resolving complex queries. Key Requirements: Experience: Minimum 1 year of experience as a Team Lead handling in a BPO environment. Industry Knowledge: Strong understanding of customer service KPI . Leadership Skills: Ability to motivate, guide, and manage a team to achieve operational goals. Communication Skills: Excellent verbal and written English communication skills. Flexibility: Willing to work in rotational shifts and rotational week-offs . Immediate Joiners Preferred Compensation & Benefits: Competitive salary package Night shift allowance (if applicable) Performance incentives based on team KPIs

Alorica India Private Limited is looking for IT.Applications & Data.Architecture.Architect to join our dynamic team and embark on a rewarding career journey Design enterprise IT application and data frameworks Align solutions with architecture standards Review technology stacks and scalability Mentor development and data teams

Alorica India Private Limited is looking for IT.Digital Products & Applications.Digital Solutions.Developer to join our dynamic team and embark on a rewarding career journey A Developer is responsible for designing, developing, and maintaining software applications and systems They collaborate with a team of software developers, designers, and stakeholders to create software solutions that meet the needs of the business Key responsibilities:Design, code, test, and debug software applications and systemsCollaborate with cross-functional teams to identify and resolve software issuesWrite clean, efficient, and well-documented codeStay current with emerging technologies and industry trendsParticipate in code reviews to ensure code quality and adherence to coding standardsParticipate in the full software development life cycle, from requirement gathering to deploymentProvide technical support and troubleshooting for production issues Requirements:Strong programming skills in one or more programming languages, such as Python, Java, C++, or JavaScriptExperience with software development tools, such as version control systems (e g Git), integrated development environments (IDEs), and debugging toolsFamiliarity with software design patterns and best practicesGood communication and collaboration skills

Kickstart Your Career with Alorica! We're Hiring for Customer Service Voice Process Mohali Walk-in Interviews Ongoing Grab the Opportunity! Why Join Us? Get trained by the best in the industry Work with a global leader in customer experience Friendly teams, fun work culture, and fast growth opportunities Freshers welcome we train you! Job Role: Customer Service Representative International Voice Process Interact with customers via calls and resolve queries professionally Maintain a positive, empathetic, and solution-oriented approach Work in US Shift timings (Night shifts) earn while the world sleeps! Who Can Apply? Freshers or Experienced candidates (0-3 years) Excellent spoken English communication skills Minimum qualification: Any Graduate Comfortable with night shifts and working from office CTC Offered Mohali : 330,000 380,000 per annum (Based on experience) Incentives & Two-way cab (with in 25Kms radius) Walk-in Interview Details Mohali Alorica India Pvt. Ltd. Quark City Gate No 1, Zone A- 8th Floor, Plot A-40a, B, Phase 8, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, P, 160059 Timings : 10:30 AM 4:00 PM Monday to Friday. Walk in with your Resume and ID Proof Ready to Level Up? Bring your energy, communication skills, and ambition. We promise to build your career. Walk in and Walk out with an excellent Job Offer!

Kickstart Your Career with Alorica! We're Hiring for Customer Service Voice Process Bangalore Walk-in Interviews Ongoing Grab the Opportunity! Why Join Us? Get trained by the best in the industry Work with a global leader in customer experience Friendly teams, fun work culture, and fast growth opportunities Freshers welcome we train you! Job Role: Customer Service Representative – International Voice Process Interact with customers via calls and resolve queries professionally Maintain a positive, empathetic, and solution-oriented approach Work in US Shift timings (Night shifts) – earn while the world sleeps! Who Can Apply? Freshers or Experienced candidates (0-3 years) Excellent spoken English communication skills Minimum qualification: PUC / 12th Pass / Any Graduate Comfortable with night shifts and working from office CTC Offered Bangalore : 320,000 – 380,000 per annum (Based on experience) Plus Night Shift Allowances, Incentives & One-way cab (for shifts between 8PM - 8AM) Walk-in Interview Details Bangalore Alorica India Pvt. Ltd. 10th Floor, A-Wing, Block-12, Pritech Park SEZ, Eco Space, Bellandur, Bangalore 560103 Timings : 10:00 AM – 4:00 PM – Monday to Friday. Walk in with your Resume and ID Proof Ready to Level Up? Bring your energy, communication skills, and ambition. We promise to build your career. Walk in and Walk out with an excellent Job Offer!

Alorica India Private Limited is looking for Learning Specialist to join our dynamic team and embark on a rewarding career journey. Diagnosing and treating illnesses, medical conditions, and injuries. Ordering, performing, and interpreting diagnostic tests. Collecting, recording, and maintaining patients' information and histories. Prescribing and administering treatments, therapies, medications, vaccinations, and other specialized medical care. Explaining procedures and discussing test results or prescribed treatments with patients and family members. Monitoring patients' conditions and progress. Directing, coordinating, consulting with, and referring patients to nurses, students, assistants, specialists, therapists, and other medical staff. Advising patients, parents, and guardians on diets, activities, hygiene, and disease prevention. Conducting research and remaining up to date on current trends, discoveries, and developments in the field

Job Description Operations Manager (Alorica, India) Role Description: Delivery: Accountable for leading operations of a mid-size unit. Understand, meet, and exceed contractual / client mandated SLAs and KPIs, performance review, build and govern improvement plans. Govern overall operational performance through various support channels (Training, Quality, WFM, HR, TA). Lead connects with cross-functional teams, partner in analyzing, defining, and implementing action plans. Time & Task Management: Prioritize deliverables in a fluid and deadline-oriented business environment. Ops Governance & Reporting: Prepare, analyze, and present various reports and PowerPoint presentations on behalf of Alorica and present performance scorecard, WBR, MBR decks in large forums to customer. Present performance/governance reports to Alorica leadership, lead cross-functional reporting, meetings etc. Maximize revenue generation by ensuring optimum talent utilization (staff optimization). Stakeholder: Become a successful interface between customer and Alorica leadership. Timely, accurate reporting and seamless communication with the customer. Lead customer connects, engagement in fostering a long and sustainable relationship while contributing towards Alorica and its customers success. People, Staffing and Skill Management: Daily/Weekly evaluation of staffing needs on production floor. Take accountability in maintaining skilled headcount forecasting and participate during WFM connects. Identify training, skill-enhancement needs and coordinate fulfillment through functional departments within defined timeline. 1-1 connect with Team Managers. Take ownership in sharing feedback, coaching and guidance in ensuring overall improvement of Team Manager skills. Skip level connects with teams. Instill continuous learning and growth mindset within the team(s). Create a positive work environment and help resolve employee issues through appropriate internal channels. Mentor and guide team leaders, operations support in placing right talent for the positions. Key Skills and Qualification: Must be from international voice back-ground with retail experience preferred. Min 1+ years of experience in the role Work from office only and rotational shifts Prior experience in managing mid-size operations unit (100-200 employees) Overall 10+ years of work experience in BPO industry Excellent communication (both written and skills), strong business acumen. Excellent knowledge in building content, reports etc. using MS PowerPoint, MS Excel Strong presentation skills (leadership presentation) Education: Graduate

Alorica India Private Limited is looking for IT.Information Security.Data Security.Analyst II to join our dynamic team and embark on a rewarding career journey Monitor and analyze data security threats Implement policies for secure data access Conduct audits and risk assessments Support compliance and incident response

Alorica India Private Limited is looking for IT.Infrastructure.Network Operations Center.Engineer to join our dynamic team and embark on a rewarding career journey Monitor network infrastructure / Troubleshoot and escalate network issues Ensure uptime, performance, and reliability Document incidents and operational metrics

Responsibilities of a Process Trainer Developing training modules and materials tailored to specific processes Conducting interactive training sessions and workshops Assessing employee performance and providing feedback Updating training materials based on process changes or improvements Maintaining records of training activities and employee progress Requirements and Skills Proven experience as a process trainer or similar role Excellent communication and presentation skills Ability to assess and address individual training needs Familiarity with modern training techniques and tools Strong organizational and team management skills International BPO experience required Comfortable for rotational shift/ rotational off

ABOUT US At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.

Alorica India Private Limited is looking for HR.HR.HR.Business Partner to join our dynamic team and embark on a rewarding career journey An HR Professional is responsible for executing various human resources (HR) functions within an organization Key responsibilities include: Recruiting and staffing: sourcing, screening, and hiring new employees Employee relations: addressing and resolving employee concerns, complaints, and conflicts Performance management: conducting performance evaluations and providing feedback to employees Employee development: creating and implementing employee training programs and career development plans Compensation and benefits: administering employee compensation and benefits programs, such as salaries, bonuses, and insurance Compliance: ensuring compliance with federal and state employment laws and regulations Policy development and administration: creating, updating, and communicating HR policies and procedures Employee records management: maintaining accurate and up-to-date employee files and records Diversity and inclusion: promoting and fostering a diverse and inclusive workplace culture 0 Other HR-related tasks as assigned by management Qualifications: Strong knowledge of federal and state employment laws and regulations Excellent communication and interpersonal skills, with the ability to build strong relationships with employees at all levels of the organization Good organizational and time management skills, with the ability to prioritize and manage multiple tasks effectively Experience with HR information systems (HRIS) and other HR technology solutions Ability to maintain confidentiality and handle sensitive employee information Strong analytical and problem-solving skills, with the ability to identify and resolve HR-related issues

Alorica India Private Limited is looking for IT.Applications & Data.Business Analysis.Analyst III to join our dynamic team and embark on a rewarding career journey Analyze the business requirements of the organization and develop solutions to improve business processes and systems Conduct market research and data analysis to support decision-making Collaborate with cross-functional teams, including development, product management, and project management, to ensure the delivery of high-quality solutions Communicate findings and recommendations to stakeholders, including management and technical teams Develop business requirements documents, use cases, process flows, and other deliverables as needed Develop and maintain a deep understanding of the organization's products, services, and business operations Participate in the implementation and testing of solutions to ensure that they meet business requirements Continuously evaluate and improve business processes and systems Strong analytical and problem-solving skills Excellent written and verbal communication skills

JOB DESCRIPTION About Alorica India: Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time. 100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities. The world’s largest provider of customer experiences to North American consumers. 14 Countries. 100 Locations. Over 100,000 Employees. One Planet (for now). We Serve More than 200 Major Clients Worldwide, Including: 4 of the top 5 wireless providers 4 of the top 8 healthcare companies on the Fortune 500 4 of the top 10 banks on the Fortune 500 5 of the world’s largest retailers 4 of the top 10 largest car manufacturers 10 of the top 20 regulated utility companies 3 of the 5 largest technology companies RESPONSIBILITIES Provide customer support and resolve customer queries via call. Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed. Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues. Candidate should be flexible to work in 24*7 environments (US Shift). QUALIFICATIONS Freshers to 5yrs of experience with Customer Support * Experience in an International Voice Process. The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels. Candidates who have experience into domestic Voice Process can be considered as freshers. ABOUT US At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.

About Alorica India Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time. 100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities. The world’s largest provider of customer experiences to North American consumers. 14 Countries. 100 Locations. Over 100,000 Employees. One Planet (for now). We Serve More Than 200 Major Clients Worldwide, Including 4 of the top 5 wireless providers 4 of the top 8 healthcare companies on the Fortune 500 4 of the top 10 banks on the Fortune 500 5 of the world’s largest retailers 4 of the top 10 largest car manufacturers 10 of the top 20 regulated utility companies 3 of the 5 largest technology companies Freshers to 5yrs of experience with Customer Support * Experience in an International Voice Process. The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels. Candidates who have experience into domestic Voice Process can be considered as freshers.

Freshers to 5yrs of experience with Customer Support * Experience in an International Voice Process. The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels. Candidates who have experience into domestic Voice Process can be considered as freshers. Provide customer support and resolve customer queries via call. Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed. Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues. Candidate should be flexible to work in 24*7 environments (US Shift).

JOB DESCRIPTION About Alorica India: Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time. 100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities. The world’s largest provider of customer experiences to North American consumers. 14 Countries. 100 Locations. Over 100,000 Employees. One Planet (for now). We Serve More than 200 Major Clients Worldwide, Including: 4 of the top 5 wireless providers 4 of the top 8 healthcare companies on the Fortune 500 4 of the top 10 banks on the Fortune 500 5 of the world’s largest retailers 4 of the top 10 largest car manufacturers 10 of the top 20 regulated utility companies 3 of the 5 largest technology companies RESPONSIBILITIES Provide customer support and resolve customer queries via call. Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed. Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues. Candidate should be flexible to work in 24*7 environments (US Shift). QUALIFICATIONS Freshers to 5yrs of experience with Customer Support * Experience in an International Voice Process. The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels. Candidates who have experience into domestic Voice Process can be considered as freshers. ABOUT US At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.

JOB DESCRIPTION About Alorica India: Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time. 100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities. The world’s largest provider of customer experiences to North American consumers. 14 Countries. 100 Locations. Over 100,000 Employees. One Planet (for now). We Serve More than 200 Major Clients Worldwide, Including: 4 of the top 5 wireless providers 4 of the top 8 healthcare companies on the Fortune 500 4 of the top 10 banks on the Fortune 500 5 of the world’s largest retailers 4 of the top 10 largest car manufacturers 10 of the top 20 regulated utility companies 3 of the 5 largest technology companies RESPONSIBILITIES Provide customer support and resolve customer queries via call. Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed. Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues. Candidate should be flexible to work in 24*7 environments (US Shift). QUALIFICATIONS Freshers to 5yrs of experience with Customer Support * Experience in an International Voice Process. The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels. Candidates who have experience into domestic Voice Process can be considered as freshers. ABOUT US At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.