Manager Customer Experience Operations

Job Description

About Alorica India Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time. 100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities. The world’s largest provider of customer experiences to North American consumers. 14 Countries. 100 Locations. Over 100,000 Employees. One Planet (for now). We Serve More Than 200 Major Clients Worldwide, Including 4 of the top 5 wireless providers 4 of the top 8 healthcare companies on the Fortune 500 4 of the top 10 banks on the Fortune 500 5 of the world’s largest retailers 4 of the top 10 largest car manufacturers 10 of the top 20 regulated utility companies 3 of the 5 largest technology companies Freshers to 5yrs of experience with Customer Support * Experience in an International Voice Process. The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels. Candidates who have experience into domestic Voice Process can be considered as freshers.