Manager Customer Experience Operations

**Role Overview:** You will be a part of Alorica India, a leading provider of Business Process and Customer Satisfaction Outsourcing solutions dedicated to improving lives through positive interactions. With over 100,000 employees globally, we partner with the world's largest brands to deliver exceptional customer experiences every day. **Key Responsibilities:** - Serve major clients worldwide in various industries such as wireless providers, healthcare, banks, retailers, car manufacturers, utility companies, and technology companies - Provide customer support with a focus on delivering high-quality service - Handle international voice processes effectively - Maintain fluency in spoken English and demonstrate strong customer service skills - Show high energy levels to engage with customers and resolve their queries efficiently **Qualifications Required:** - Freshers to 5 years of experience in Customer Support - Experience in an International Voice Process is preferred - Excellent command over English language, including fluency in spoken English - Strong customer service skills and high energy levels - Candidates with experience in domestic Voice Process can be considered as freshers in this role Note: Alorica India is a global company with a strong commitment to delivering exceptional customer experiences and partnering with top brands worldwide.,