Job Description:Customer Service International Voice & Non-Voice ProcessProvide customer support and resolve customer queries on call and chatBuild credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.Candidates should be flexible to work in 24*7 environments (US Shift).Key Qualifications & Skills RequiredThe candidate should have good command over English - fluency in spoken and written English, customer service skills and high energy levels.Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.Should be a quick learner and self-motivated.Core CompetenciesPleasant, professional, and courteous personality.Excellent Problem Solving and Customer Service SkillsAbility to think creatively and should have a positive attitude.Strong analytical & Interpersonal skills. Benefits:i. Life Insurance and Medical Insurance.ii. Incentivesiii. Transport

Title: Corporate Legal CounselLocation: Bangalore, MohaliMode of Work: HybridShift timing: 2PM to 11PMJob Description:Subject matter expert on labor law compliance, employment contracts, company policies and handbooks, internal disciplinary inquiries, labor disputes, mediation, and structuring compensation and benefits.Advise company on POSH related matters.Manage integrity and HR related investigations as assigned. Candidate with minimum 5 years of experience.

Title: Team ManagerLocation: BangaloreRoles and Responsibilities: Supervise and coach a team of customer service representatives.Monitor performance metrics, analyze data and implement strategies to meet targets.Resolve escalated customer inquiries for improved customer satisfaction and collaborate with other departments for process improvement.Stay updated on industry trends to enhance customer experience and operational efficiency. Essential Abilities/Competencies : International Voice ExperienceBachelor's degree or equivalent experience.Minimum of 5 years of experience in customer service, with at least 1 year in a team leader or supervisory role.Retail industry experience is highly preferable.Proven track record in meeting and exceeding customer service targets.Excellent leadership and communication skills.Proficiency in voice channel operations and call center technologies.

Job Title: Team Lead / Team Manager Healthcare Voice ProcessLocation: Alorica India, BangaloreJob Type: Full-time (Rotational Shifts & Rotational Week-offs)Job Summary:We are looking for an experienced Team Lead/Team Manager to oversee a Healthcare Voice Process in a BPO operations environment. The ideal candidate should have a strong background in managing customer service teams, driving operational KPIs, and ensuring an excellent customer experience.Key Responsibilities:Team Management: Supervise and mentor a team of 15 customer service agents to ensure high performance.Performance Monitoring: Track and improve key metrics like NPS (Net Promoter Score), AHT (Average Handling Time), CSAT (Customer Satisfaction), and FCR (First Call Resolution).Quality & Compliance: Ensure adherence to healthcare industry regulations and maintain compliance with company policies.Process Improvement: Identify gaps, implement process improvements, and enhance operational efficiency.Coaching & Development: Conduct regular coaching sessions, feedback discussions, and performance evaluations.Escalation Handling: Address customer complaints effectively and support agents in resolving complex queries.Key Requirements:Experience: Minimum 1 year of experience as a Team Lead handling a Healthcare Voice Process in a BPO environment.Industry Knowledge: Strong understanding of customer service KPIs, healthcare industry regulations, and patient handling etiquette.Leadership Skills: Ability to motivate, guide, and manage a team to achieve operational goals.Communication Skills: Excellent verbal and written English communication skills.Flexibility: Willing to work in rotational shifts and rotational week-offs.Immediate Joiners Preferred Non-negotiable.Compensation & Benefits:Competitive salary packageNight shift allowance (if applicable)Performance incentives based on team KPIs

Responsibilities of a Process Trainer Developing training modules and materials tailored to specific processesConducting interactive training sessions and workshopsAssessing employee performance and providing feedbackUpdating training materials based on process changes or improvementsMaintaining records of training activities and employee progressRequirements and SkillsProven experience as a process trainer or similar roleExcellent communication and presentation skillsAbility to assess and address individual training needsFamiliarity with modern training techniques and toolsStrong organizational and team management skillsInternational BPO experience requiredComfortable for rotational shift/ rotational off

Customer Service International Voice ProcessProvide customer support and resolve customer queries on call and chatBuild credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.Candidates should be flexible to work in 24*7 environments (US Shift).Key Qualifications & Skills RequiredThe candidate should have good command over English - fluency in spoken and written English, customer service skills and high energy levels.Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.Should be a quick learner and self-motivated.Core CompetenciesPleasant, professional, and courteous personality.Excellent Problem Solving and Customer Service SkillsAbility to think creatively and should have a positive attitude.Strong analytical & Interpersonal skills.Qualification:PUC Benefits:i. Life Insurance and Medical Insurance.ii. Night Shift Allowance + Incentives

Job Description:Customer Service International Voice & Non-Voice ProcessProvide customer support and resolve customer queries on call and chatBuild credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.Candidates should be flexible to work in 24*7 environments (US Shift).Key Qualifications & Skills RequiredThe candidate should have good command over English - fluency in spoken and written English, customer service skills and high energy levels.Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.Should be a quick learner and self-motivated.Core CompetenciesPleasant, professional, and courteous personality.Excellent Problem Solving and Customer Service SkillsAbility to think creatively and should have a positive attitude.Strong analytical & Interpersonal skills. Benefits:i. Life Insurance and Medical Insurance.ii. Incentivesiii. Transport

Job DescriptionAs a Solution Designer Networks, you will first gather requirements and provide guidance and advice to deliver a proposal that meets the customer’s needs. Design network solutions that are scalable, secure, and reliable and can meet the current and future needs. You will work on new Solutions or pre-defined solutions, securing adaptations as required. Ensure compliance with industry standards and regulations related to network security Once agreed upon, Strategies: Participate in and/or lead projects of medium to high complexity.Working with Cross-functional teams and co-ordinate for the required project outcome, specializedcomponents of a network whether data, Local Area Networks (LANs), Wide Area Networks (WANs), firewalls and wireless.Plans, Designs, maintains, troubleshoots, and tunes network infrastructures such as routers,switches, gateways, firewall systems, multi-function switches, virtual private networks, and networksecurity devices.Job Duties/Responsibilities:Client facing project network design in accordance with the compliances.Plan the execution of network architecture while considering several elements, such as the infrastructure and bandwidth requirements.Engage with cross-functioning teams to get the desired requirements.Designing solutions with deploying technologies like TCP/IP, VPNs, and firewalls to establish reliable and secure connections.Working with the engineering teams to take input from Engineering on the standards and templates and how to apply those to customer or internal solutions.Will work with the implementation teams to ensure that the implementations are completed as per the solution.And also working to build internal/Inhouse (Site build) solutions from Rack elevation till the config management and handover to implementation team.

Job Title: Team Lead / Team Manager Location: Alorica India, BangaloreJob Type: Full-time (Rotational Shifts & Rotational Week-offs)Job Summary:We are looking for an experienced Team Lead/Team Manager to oversee a Voice Process in a BPO operations environment. The ideal candidate should have a strong background in managing customer service teams, driving operational KPIs, and ensuring an excellent customer experience.Key Responsibilities:Team Management: Supervise and mentor a team of 15 customer service agents to ensure high performance.Performance Monitoring: Track and improve key metrics like NPS (Net Promoter Score), AHT (Average Handling Time), CSAT (Customer Satisfaction), and FCR (First Call Resolution).Quality & Compliance: Ensure adherence to industry regulations and maintain compliance with company policies.Process Improvement: Identify gaps, implement process improvements, and enhance operational efficiency.Coaching & Development: Conduct regular coaching sessions, feedback discussions, and performance evaluations.Escalation Handling: Address customer complaints effectively and support agents in resolving complex queries.Key Requirements:Experience: Minimum 1 year of experience as a Team Lead handling in a BPO environment.Industry Knowledge: Strong understanding of customer service KPI.Leadership Skills: Ability to motivate, guide, and manage a team to achieve operational goals.Communication Skills: Excellent verbal and written English communication skills.Flexibility: Willing to work in rotational shifts and rotational week-offs.Immediate Joiners Preferred Compensation & Benefits:Competitive salary packageNight shift allowance (if applicable)Performance incentives based on team KPIs

An International Voice Process job involves handling customer interactions via phone, to provide support, resolve issues, and ensure customer satisfaction in a global context. Key Responsibilities:Customer Interaction:Handle inbound and outbound calls from international customers, providing support and addressing inquiries. Problem Solving:Troubleshoot customer issues, find solutions, and ensure customer satisfaction. Language Proficiency:Communicate effectively in one or more international languages, as required by the role. Documentation:Maintain accurate records of customer interactions and resolutions.. Customer Service:Provide courteous, professional, and efficient customer service, even in challenging situations. Process Improvement:Identify areas for improvement in customer service processes and procedures. Skills and Qualifications:Excellent Communication Skills: Strong verbal and written communication skills in the required languages. Customer Service Experience: Prior experience in a customer-facing role, preferably in a call center or similar environment. Problem-Solving Skills: Ability to quickly and accurately identify and resolve customer issues. Cultural Sensitivity: Understanding and respect for diverse cultures and communication styles. Adaptability: Ability to work in a fast-paced environment and adapt to changing priorities. Education: High school diploma or equivalent, with some college or vocational training preferred. Role & responsibilities Preferred candidate profile All Sector candidates can apply , Freshers Plus Experienced CandidatesPerks and benefits Health insurance , Night Shift Allowance , Attractive Incentives with Joining Bonus