4193 Zendesk Jobs - Page 24

We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. Key Responsibilities Provide real-time support to customers via live chat, email, SMS, and phone Recommend products, assist in purchase decisions, and identify upsel...

About NationsBenefits : At NationsBenefits, we are leading the transformation of the insurance industry by developing innovative benefits management solutions. We focus on modernizing complex back-office systems to create scalable, secure, and high-performing platforms that streamline operations for our clients. As part of our strategic growth, we are focused on platform modernization — transitioning legacy systems to modern, cloud-native architectures that support the scalability, reliability, and high performance of core backoffice functions in the insurance domain. Job Overview: The IT Helpdesk Project Manager will oversee and manage the planning, execution, and delivery of IT helpdesk pr...

Job Overview We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers’ queries and resolve them as soon as possible. Your aim should be to maintain cordial relations with our customers. As you will be in direct contact with our clients, you should have clear knowledge about products and their functions. In addition to this, you should be well-versed with our company’s policies and procedures. Pleasant personality and good communication skills a...

WE'RE HIRING: SHOPIFY/GORGIAS CUSTOMER SUPPORT AGENT (REMOTE) About Us At TalentPop, we believe customer support is more than just answering questions — it’s about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment. What You’ll Do Respond to customers via chat, email, or phone in a professional and friendly manner Handle inquiries related to product information, order tracking, returns, and account concerns Use Gorgias and Shopify to manage tickets and provide fast, accurate support Stay informed on product updates and support practices to ensure a ...

Industry & Sector A fast-paced Business Process Outsourcing (BPO) and Contact Center environment delivering customer support, back‑office processing, and voice/non‑voice services for global clients. We focus on process excellence, SLA adherence, and continuous performance improvement. Primary Title: BPO Process Trainer (On‑site) — Location: India About The Opportunity We are hiring a proactive Process Trainer to design and deliver high-impact training for new hires and ongoing upskilling programs across voice and non‑voice processes. You will own curriculum delivery, standard operating procedure (SOP) rollout, competency assessments, and frontline coaching to drive quality and productivity a...

Job Description At Zendesk, we are committed to fostering a culture of excellence, collaboration, and innovation. We believe that strong administrative support is key to our success, inviting motivated individuals to join us and grow within an inspiring and dynamic environment. About the Role: We are looking for a detail-oriented, proactive Administrative Assistant to provide essential support to our teams. This role involves expert, agile management of calendars, travel arrangements, expense reporting, and day-to-day administrative operations in our Pune office. We seek an ambassador of culture and a reliable collaborator who values service excellence and thrives in a fast-paced, team-orien...

You will be responsible for handling daily finance operations and billing tasks, working on tools like Zendesk, Salesforce, and Zuora. It will be crucial for you to maintain data accuracy, perform reconciliations, and prepare simple reports in Excel (Pivot Table, VLOOKUP, etc.). Effective communication with customers and internal teams will be necessary, and you will be expected to complete assigned tasks within given timelines. Qualifications required for this role include 12 years of experience in finance operations, accounts receivable, or billing support. Knowledge of Zendesk/Salesforce and Zuora is preferred. Basic Excel skills with attention to detail, good written and verbal communica...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

Join TalentPop App as an E-Commerce Sales Support Specialist! At TalentPop App, we’re redefining the way e-commerce brands connect with their customers. We partner with fast-growing online businesses to provide top-tier customer service and sales support that enhances every step of the buyer’s journey. If you’re someone who takes pride in turning questions into solutions, problems into opportunities, and conversations into conversions — this role is for you. We’re on the lookout for a skilled and motivated E-Commerce Sales Support Specialist who is not only passionate about helping people but also driven to support sales efforts and maximize customer satisfaction. If you're ready to grow wit...

Join TalentPop App as an E-Commerce Sales Support Specialist! At TalentPop App, we’re redefining the way e-commerce brands connect with their customers. We partner with fast-growing online businesses to provide top-tier customer service and sales support that enhances every step of the buyer’s journey. If you’re someone who takes pride in turning questions into solutions, problems into opportunities, and conversations into conversions — this role is for you. We’re on the lookout for a skilled and motivated E-Commerce Sales Support Specialist who is not only passionate about helping people but also driven to support sales efforts and maximize customer satisfaction. If you're ready to grow wit...

As an experienced Customer Onboarding/product implementation specialist, you will be responsible for onboarding customers and providing enterprise-level technical support. Your role will involve gathering requirements via various communication channels and ensuring the best-in-class implementation of the product. **Role Overview:** You will serve as the primary contact for customers during project implementations, displaying a high sense of urgency and ownership. Building and managing strong relationships with clients and internal stakeholders will be a key aspect of your role. **Key Responsibilities:** - Manage all technical aspects of project implementation from kick-off to Go-Live, includ...

As a Partner Support - Associate, you will be responsible for handling incoming calls from clients" customers, providing excellent customer service support, and resolving routine questions related to clients" services or in-store offerings. Your role will involve collaborating with team members and departments to ensure customer satisfaction and loyalty. Additionally, you will oversee the activities of other team members within your team. **Key Responsibilities:** - Respond to incoming calls, chats, and emails from customers promptly and professionally to ensure the highest level of service. - Provide accurate and complete information to customers using the applicable tools, resources, and o...

Responsibilities / Accountabilities: Develop and execute comprehensive B2B digital commerce strategies aligned with the company’s overall business objectives , and represent various segments, channels, and regions Responsible for design, development, and implementation of scalable, reliable, and secure digital customer experience life cycle with initial focus on e- commerce capabilities on commerce platform Manage complete functionalities on the digital commerce platform, develop necessary processes, refining buying and self-service experience Developing new features and roadmaps to enhance customer experience, minimizing customer support inquiries and providing enhanced experience to extern...

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our cult...

About Pocket FM Pocket FM offers an exciting opportunity to be part of the future of audio entertainment, both in India and globally. We are pioneers in creating a new category within the audio OTT landscape and are building the largest repository ofaudio streaming content, including audio series, audiobooks, and podcasts, using our unique storytelling approach. We aim to revolutionize traditional audio patterns, create an internet-scale platform, and foster communities to share stories and knowledge. Pocket FM boasts 15 million monthly active listeners spending over 100 minutes daily on our platform, with total monthly audio streaming exceeding 3 billion minutes. We are a Series C funded st...

🌐 Company website: https://ds-ecom.com We operate multiple online stores and brands worldwide. As part of a small remote support team, you will have real responsibility and opportunities to develop your skills. Being organized, reliable, and fluent in English is essential for success in this role. Job Description We are looking for a detail-oriented and reliable Data Entry Assistant to monitor incoming emails and complete data entry tasks promptly during the night shift. You will play a key role in maintaining accurate, timely records that support smooth daily operations. Responsibilities Monitor the designated email inbox during night shift hours Submit form entries within 15 minutes of rec...

Job Description At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Global Operations and Service team is central to this mission! As a member of our quickly growing Global Operations and Service team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to ...

As a Solution Support Manager at GoKwik, you will play a crucial role in strengthening the Merchant Success team by providing technical support to merchants using our Shopify app. Your responsibilities will include handling product and integration queries, troubleshooting merchant issues, and collaborating with product and tech teams to ensure a seamless resolution process. Additionally, you will work closely with the L0 support agents team to create SOPs and playbooks that enhance query resolution times and boost merchant satisfaction. **Role Overview:** GoKwik is seeking a Solution Support Manager to join the Merchant Success team and provide technical support to merchants using the Shopif...

Role Overview: As the Process Lead for Helpdesk Experience at Dr. Reddys Laboratories Ltd., your primary responsibility will be to design and manage a seamless, multi-channel employee support experience through HR Direct. This includes utilizing IVR, Live Chat, telephony, and Employee Self-Service (ESS) platforms to enhance Tier 0 and Tier 1 resolution, drive digital channel adoption, and ensure high-quality query handling. Your role will involve leading process documentation, user journey mapping, knowledge management, and continuous improvement initiatives to elevate employee experience and service excellence. Key Responsibilities: - Lead the design and enhancement of helpdesk services acr...

As a Product Tech Support Executive at Quiktrak, you will play a crucial role in providing technical support for our product, ensuring a seamless user experience, and collaborating with the development team to enhance system performance. Your responsibilities will include: - Addressing customer tickets with a focus on first-point resolution. - Mastering our software product to provide in-depth guidance to users. - Identifying and delegating system anomalies to the development team for resolution. - Acting as a proactive communicator between Softwire and users, providing timely updates on ticket status. - Ensuring all tickets are tracked and closed while updating the knowledge base for quicke...

Job Description Resolution Team Executive (Order Problem Handling) Department: Customer Experience / Resolution Location: [Insert Location] Reports To: Team Leader Resolution Team Role Overview The Resolution Team plays a critical role in delivering a seamless post-purchase experience to customers. As a Resolution Team Executive, you will be responsible for handling customer issues related to orders, ensuring every case is resolved quickly, fairly, and with a customer-first approach. This role requires balancing empathy with efficiency, maintaining strong communication, and working collaboratively across departments such as Logistics, Quality, and Post-Sales to ensure end-to-end resolution. ...

We're looking for a Technical Support Representative with 12 years of experience who is passionate about solving problems and providing exceptional support to customers. This role is ideal for someone with a logical mind, great troubleshooting skills, and a strong desire to learn and grow in a fast-paced startup environment. As part of our support team, you'll be the first point of contact for technical issues, working directly with customers to diagnose and resolve problemsoften before they even realize what went wrong. Key Responsibilities: Respond promptly and accurately to customer queries via email (and other channels as needed). Troubleshoot technical issues, identify root causes, and ...

Product Support Manager – AI Platform Exp: 8-14 Years Location: Chennai Preferred candidate who can start early -------------------------------------------------------------------------------------------------------------- About Us: Intellect Design Arena Ltd is a global leader in enterprise-grade financial technology, delivering composable and intelligent solutions to forward-looking financial institutions across 61 countries. With three decades of domain expertise, our product suite spans Wholesale Banking, Consumer Banking, Central Banking, Wealth, Capital Markets, Treasury, Insurance and Digital Technology for Commerce. Applying First Principles Thinking and Design Thinking, we have elem...