1628 Zendesk Jobs - Page 24

Job Title: HR Operations Associate Employee Resource Center (ERC) Reports To: Manager ERC Location : Noida Work Shift: Late Evening/Night Shift (to support US business hours) Experience: 24 years in Global HR Operations or a Global Shared Services environment Job Summary: We are seeking a dedicated and detail-oriented HR Operations Associate to join our Employee Resource Center (ERC) team. This role serves as the first point of contact for employees and managers across global regions, handling a broad spectrum of HR-related queries and transactions. The ideal candidate will possess strong analytical and communication skills, along with the ability to provide excellent service while ensuring compliance with internal policies and local labor regulations. Key Responsibilities: Act as the primary point of contact for HR-related queries including policy inquiries, employee transactions, and records management. Use HR case management tools to log, track, and resolve queries with accuracy, empathy, and professionalism. Analyze situations and data to resolve issues of moderate complexity using established procedures. Collaborate with Centers of Excellence (COEs) and regional HR partners to address employee issues and drive effective solutions. Support region-specific HR operations and locally required HR activities. Deliver timely and accurate 1-click and ad-hoc HR reporting support. Perform basic Excel tasks and conduct initial-level data analysis. Ensure all HR transactions comply with internal guidelines and applicable labor laws. Contribute to global HR process improvement and standardization efforts with a focus on scalability and user experience. Stay current with global and regional HR compliance requirements and best practices. Required Skill Set: 24 years of experience in Global HR Operations or a Shared Services environment. Strong interpersonal and communication skills to engage with employees and stakeholders at all levels. Proficiency in using HR systems, case management tools, and MS Excel (basic level required). Ability to analyze data and situations to determine the appropriate course of action. Knowledge of global and regional labor laws and HR compliance standards. High attention to detail and strong problem-solving skills. Demonstrated ability to handle confidential information with discretion. Flexible and willing to work late evening/night shifts to support US time zones. Ability to work independently while also collaborating within a team environment.

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. About The Role The Roblox Operating System (ROS) team is responsible for the foundational technology and services that power all experiences on Roblox. This critical team ensures a seamless, performant, and reliable platform for our global community of users and developers. You will be the first Product Manager hire for our India office, reporting to Theresa Johnson, the Head of Product for ROS. You will play a pivotal role in building and enhancing our data analytics capabilities within the Roblox operating system, collaborating closely with the India-based Data Engineering team, which includes an Engineering Manager, three engineers, and multiple data scientists. This is a full time onsite role based out of our Gurugram office. Shift Time: 2:00PM - 10:30PM IST (Cabs will be provided) You Will Collaborate with data engineering and product engineering teams in India to build integrated analytics tooling. Develop cross-functional data visualization and reporting capabilities. Implement advanced insights extraction methodologies. Develop self-service data exploration tools. Integrate data analytics capabilities into Roblox operating system. Ensure seamless data flow across organizational platforms. Implement cutting-edge data infrastructure solutions. Build a scalable data registry that will allow us to understand, register, classify and govern data across all of ROS. This will involve partnering with data engineers to build and maintain robust data pipelines integrating diverse sources like HR systems (Workday, Greenhouse), collaboration tools (Slack, Zoom), business applications (Pigment, Zendesk), and internal Roblox applications. Partner with Data Scientists to process and transform data into actionable insights, developing systems that generate builder development signals and promote positive behaviors. Contribute to achieving key outcomes such as reducing data access request resolution time by 60%, increasing self-service data exploration adoption by 75%, and achieving 99.9% data pipeline reliability. You Have A Bachelor’s degree or equivalent experience in Computer Science, Computer Engineering, or a similar technical field. 8+ years of product management experience, with a focus on data platforms, analytics, or developer tools. Strong understanding of data infrastructure, data warehousing, and ETL processes, including experience with data governance tools focusing on discovery, cataloging, metadata management, classification, and quality assurance. Proven ability to work autonomously and define product scope in ambiguous environments. Experience collaborating with engineering and data science teams to deliver impactful data products. Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to diverse audiences. You Are Someone with strong product intuition of what we should be doing rather than just following instructions. Highly organized with a strong sense of urgency. A collaborative team player who can navigate cross-functional partnerships effectively. Adaptable and comfortable working in a fast-paced, evolving environment. A strategic thinker with a bias for action and a focus on delivering measurable results. Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process.

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the Twilio Segment team as our next Technical Support Engineer L2! About The Job We’re looking for a passionate Technical Support Engineer with customer-facing experience, who loves helping people, solving complex problems, and wants to be a major factor in the success of our customers. This position is for someone who is technical and enjoys using multiple tools to solve complex implementation issues. You’re likely to interact with multiple languages, web frameworks, APIs, data warehouses, SQL queries, and many internal tools while troubleshooting customer questions. Every problem is unique, and will often require collaborating with your colleagues or engineering teams. The main responsibility of a Technical Support Engineer is to provide answers, share standard methodologies, and solve technical issues that Segment customers are facing. Customer interactions happen within Zendesk, and also occasionally over phone calls (Zoom). TSEs also spend time updating technical documentation, identifying product defects, improving training resources, and attending and leading team office hours and ticket walkthroughs. You’d be joining a team of hard-working individuals that care deeply about Twilio Segment’s customers, partners, each other, and the broader community. We judge ourselves on how well we serve each of those customers. So if you enjoy working with smart people and helping to build a company that cares about quality, you’ve found the right place. Responsibilities In this role, you’ll: Help customers utilize Segment’s API across many platforms (web, mobile, server) Increase the value generated from the many destinations Segment supports Maintain customer promises by keeping tickets updated within SLA Use feedback to improve customer experience and debugging strategies Improve team efficiency by creating internal content and improving public documentation Work closely with the product team and partners to improve customer satisfaction Become a guide on the codebase and functionality of the Segment platform, libraries, and integrations. And help improve it! Participate in an on-call rotation to support our Enterprise level customers with paid support plans Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 2+ years of technical customer support experience; bonus points if it was enterprise software in a related industry Ability to effectively communicate technical concepts and identify patterns in customer experience, both written and verbal Proven client-side Javascript skills and experience working with APIs and server-side languages A basic understanding of SQL, query-writing skills is a big asset Strong commitment to learning the ins and outs of a complicated technical product Ability to take part in an on-call rotation, approximately 4-5 weekends per year Location This role will be Remote, and based in India (either Karnataka, Maharashtra, Telangana, Tamil Nadu or New Delhi) Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a health stipend for your well-being Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards. Requirements Proficiency in English (both written and verbal) At least 1 year of customer service experience Experience with tools like Gorgias, Zendesk, or Shopify is a plus Excellent problem-solving and communication skills Adaptable and solutions-oriented mindset Technical Requirements Personally owned PC or laptop with an i5 processor or equivalent Minimum of 15 Mbps for both upload and download internet speed Excited to grow your career with TalentPop App? Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!

Manager - Customer Success & Support Graphy | Bangalore, India About the Role We are seeking an experienced Customer Success Manager to lead our customer support and success initiatives for long tail creators on the Graphy platform. This is a strategic leadership position based in our Bangalore office, where you'll build and scale our customer success operations across India and eventually expand to the US market. You'll be responsible for driving customer satisfaction, retention, and growth while leading a high-performing team dedicated to creator success. Key Responsibilities Team Leadership & Development Build, manage, and scale the customer support and success team across India Develop comprehensive training programs and operational frameworks for team members Create career development paths and performance management systems Plan and execute expansion of operations to the US market Foster a customer-centric culture focused on creator success and satisfaction Customer Success Strategy Develop and implement customer success strategies specifically tailored for long tail creators Design and optimize customer journey mapping, onboarding processes, and retention programs Establish and monitor key performance indicators (KPIs) including: First Response Time (FRT) - target under 2 hours during business hours Service Level Agreement (SLA) compliance - 95%+ adherence to response commitments Average Resolution Time (ART) - optimizing for quick issue closure Customer Satisfaction Score (CSAT) - maintaining 4.5+ star ratings Net Promoter Score (NPS) - targeting 50+ for creator advocacy Ticket Volume and Escalation Rates - managing support load efficiently Customer Health Score - proactive identification of at-risk creators Churn Rate and Retention Metrics - reducing creator attrition First Contact Resolution (FCR) - resolving issues without escalation Agent Productivity Metrics - tickets resolved per agent per day Create scalable processes for handling high-volume support requests while maintaining quality Drive customer health scoring and proactive intervention strategies Operational Excellence Oversee day-to-day customer support operations ensuring timely and effective resolution of issues Implement and optimize support tools, systems, and workflows for maximum efficiency Develop comprehensive knowledge bases, FAQs, and self-service resources for creators Establish escalation procedures and quality assurance processes Collaborate with product, engineering, and marketing teams to address systemic issues and improve user experience Growth & Expansion Analyze customer data and feedback to identify opportunities for platform improvements Drive initiatives to increase customer lifetime value, reduce churn, and improve Net Promoter Score (NPS) Develop market-specific strategies for different creator segments and geographies Lead the strategic planning and execution for US market expansion Required Qualifications Experience & Background 4-5 years of experience in customer success, support, or account management roles At least 2 years of team management experience Previous experience working with creator economy, SaaS platforms, or marketplace businesses preferred Proven track record of scaling customer operations and building teams from the ground up Technical Skills Proficiency with customer success platforms (Zendesk, Freshworks, Intercom, or similar) Experience with CRM systems and customer analytics tools Strong analytical skills with ability to interpret data and drive actionable insights from support metrics Demonstrated experience tracking and optimizing support KPIs including FRT, SLA compliance, resolution times, CSAT, and NPS Familiarity with support ticketing systems, live chat platforms, and knowledge management tools Experience with reporting dashboards and data visualization tools for performance monitoring Leadership & Communication Excellent verbal and written communication skills in English and Hindi Strong leadership abilities with experience managing cross-functional teams Proven ability to work in fast-paced startup environments Experience working with remote and distributed teams Preferred Qualifications MBA or relevant advanced degree Experience in the creator economy, online education, or digital content platforms Previous experience expanding operations internationally Background in product management or user experience Certification in customer success management or related fields What We Offer Professional Growth Opportunity to build and lead a customer success function from the ground up Direct impact on creator success and platform growth Exposure to international markets and expansion opportunities Leadership role with significant autonomy and strategic influence Work Environment Collaborative startup culture with experienced team members Modern office space in Bangalore with flexible working arrangements Opportunity to work with diverse creator community across multiple markets Access to professional development and training opportunities Compensation & Benefits Competitive salary commensurate with experience Equity participation in company growth Comprehensive health insurance and wellness benefits Annual performance bonuses and recognition programs About Graphy Graphy is a leading platform empowering creators to build, market, and monetize their knowledge through online courses and digital products. We serve thousands of long tail creators across various niches, helping them transform their expertise into sustainable businesses. Our mission is to democratize online education and enable creators worldwide to achieve financial independence through their knowledge and skills.

About Digital.ai At Digital.ai , we are revolutionizing enterprise software delivery. A 9-time leader in the Gartner Magic Quadrant for Enterprise Agile Planning , we enable large-scale organizations to drive digital transformation through AI-powered DevSecOps. Our platform empowers over 50% of the Fortune 100 and market leaders across industries like financial services, retail, technology, manufacturing, and government. By unlocking the power of predictive insights and secure software delivery , we help our clients accelerate their innovation and stay ahead of the digital curve. About Digital.ai At Digital.ai , we are revolutionizing enterprise software delivery. A 9-time leader in the Gartner Magic Quadrant for Enterprise Agile Planning , we enable large-scale organizations to drive digital transformation through AI-powered DevSecOps. Our platform empowers over 50% of the Fortune 100 and market leaders across industries like financial services, retail, technology, manufacturing, and government. By unlocking the power of predictive insights and secure software delivery , we help our clients accelerate their innovation and stay ahead of the digital curve. Digital.ai is currently looking for a Technical Support Engineer - Intern, you'll engage with Enterprise-level customers, providing guidance, support and analysis. You'll learn to become a Subject Matter Expert in at least two products within the Digital.ai Value Stream Platform. You will proactively help customers avoid potential issues and be responsible for providing clearly articulated solution to achieve the greatest customer satisfaction. Having a strong background from working within the software development cycle will be a major pre-requisite for this role. If you are a quick thinker and able to deliver a high-quality code, quickly, using the latest frameworks and technologies – you should join us! Requirements: Provide high quality 24/7 technical support of Digital.ai products by helping customers resolve issues, including explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes Perform thorough analysis of the issue and provide customer updates within the set SLAs and response time guidelines Maintain availability to customers and other team members during normal working hours and be available to flex your schedule to accommodate trends in ticket volume Practice the 'give and take' model of knowledge and experience exchange by sharing information gained through individual training, on-sites, and other non-typical job-related opportunities with the greater team Work on the basis that screen sharing calls with the customer are the best way to resolve customer issues rather than email Consistently communicate with customers to convey the status of fixes, triage, and questions. You will ensure that customers are kept always informed. Support on-going efforts in defining best practice for Digital.ai product solutions Facilitate and liaise communication across internal teams and update the customers systematically Contribute, maintain, and improve knowledge base articles, SharePoint pages, training materials, and other repositories of information to keep it accurate, pertinent, and valuable Look for ways that the support team can improve our processes, communication, systems, etc., so that we can more provide more help to our customers Must be able to work effectively with a globally distributed team using collaborative tools such as Zendesk, Atlassian, Microsoft Office 365 suite, and Slack Alert management proactively about customer issues that are heading toward escalation or which require special handling Advocate as Voice of the Customer for our Enterprise customers, reporting and acting on observed areas for improvement Report customer use cases, requirements, and enhancement requests Characterise customer-found defects and recommend fixes Protect Customer intellectual property and any personal information that you may encounter during your efforts Digital.ai is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter. FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai.

Job Description DESCRIPTION Onboarding is one of the most critical moments in the Customers life-cycle. This is where all that we’ve assured them through the sales process is put to the test. A great, good or bad experience will have a huge impact on the success of our customers and the joy we can bring to their customer services. Working as part of our Professional Services function, our Service Consultants clarify the customers objectives, define the project scope and guide them through an onboarding experience that translates business needs and processes into product/technical solutions with defined outcomes. The Service Consultant is a high impact role directly on the frontline assisting our Customers to implement Zendesk products into their customer support & service operations whilst setting and managing the expectations that go with that. KEY RESPONSIBILITIES Be a product expert and super-user, maintain deep understanding of the Zendesk product suite, focusing on AI agents and associated tools Maintain deep understanding of how Zendesk manages conversation workflows and data (Zendesk Messaging) Lead on the delivery of customer implementations through all phases of the onboarding journey: scoping & planning, discovery, enablement, design, build & test, launch, monitor & optimize and closure Clarify the customer vision and drivers for automation linked to their pain points, objectives and KPIs Assist the customers’ team in use case discovery and mapping of processes to be automated Own the solution design and guide the customer through the process of building their AI agent, providing recommendations and insights on best practice into conversational design Provide guidance on strategies to support effective change and release management across sandbox and production environments Partner with Technical Architects to assist customers in the design and implementation of conversational flows that leverage API integrations Support the design of test strategies to ensure customers are able to effectively test the operation of their AI agents prior to launch, providing good coverage across all use cases Provide a level of quality assurance to ensure the implementation of efficient and effective AI agent solutions, optimised for the channels and languages to be supported Support and assist customer launch activities, to enable a successful go-live event Manage a controlled closure for onboarding projects, incorporating a Success Onboarding Review (SOR) and the transition to a BAU operational state for the customer (customer journey ‘Adoption’ stage) Manage an effective handover to the Customer Success team, contributing to the creation of an initial success plan to act as the roadmap for continuous improvement Develop and promote best practices for existing and new features, ensuring knowledge is captured and shared for use internally (Zendesk service delivery and customer success teams) and externally (customers and partners) Bring valuable product insights back into the product organization, to drive product improvement and innovation Collaborate with internal teams including Enablement and GTM, to showcase innovative use cases of our product KEY SKILLS Experienced in CX automation, client onboarding, service delivery or solution consulting at a technology / SaaS company Hands-on experience with CRMs (e.g. Zendesk, Salesforce etc) related to their use for managing customer support / service solutions to underpin CX strategies Good understanding of technical & solution architecture concepts, including APIs Applied business analysis skills and experience, used to map business processes, elicit / document customer requirements and scope projects Solid project management skills to scope, plan, prioritise and track work, keeping stakeholders updated on progress Applied experience in the design and implementation of chatbot solutions providing rich and engaging CX experiences, including conversational design best practices Analytically minded, with the ability to leverage complex data insights to suggest improvements to solution designs and enhance operational effectiveness / efficiency Excellent relationship management and communication skills (written and verbal), with ability to set and manage expectations across a diverse range of stakeholders Focus on service quality and customer satisfaction Strong coaching and troubleshooting skills Work Location & Hours Expectations: We recommend being in the office 2 to 3 times per week to foster collaboration and teamwork. However, flexibility is provided based on business needs Working hours may need to be adjusted to match customer time zones where necessary, ensuring effective communication and project delivery Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. #LI-ML12 Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Marketing Automation - Senior Associate The opportunity We are looking for Marketing Automation Senior Associate who will be responsible for performing the activities related to Brand Marketing and Communications. This individual will support projects involving tactical execution of campaigns end to end, process improvements and educating users on campaign best practices. Must have experience with supporting email marketing campaigns and using various digital marketing tools with a strong interest in data management and analytics. Your Key Responsibilities Tactical execution of Marketing Automation campaigns with varying complexities and sizes Experience with supporting email marketing campaigns and using various digital marketing tools, Marketo knowledge is a must Coordinate and liaise with internal and external stakeholders to ensure all relevant content, assets and target audience parameters are received for campaign execution Provide project support to all MarTech team members throughout the various stages of the project, including testing use cases Regular reporting to key stakeholders on the performance of marketing automation campaigns and suggest on improvement avenues that is backed by data Support process improvements and educate users on campaign best practices Standardization and documentation of technical processes using our internal systems Able to define and document the functional and technical requirements for executing (developing, deploying, managing, tracking, and measuring) the automated campaigns Act as a brand champion, ensuring that all external campaigns and online content support the firm’s brand and business strategy and compliant to risk and quality safeguards set by EY Work towards organizational objectives along with stakeholders’ project Skills And Attributes For Success Analytical thinking Data-Driven Decision Making Audience Segmentations and targeting Stakeholder management Troubleshooting Familiarity with Agile planning and Agile project management skills To qualify for the role, you must have Any university degree or college diploma in Digital Marketing or a related field. Understanding of Digital Marketing eco-system and marketing automation Experience in Marketing Automation campaign configuration Min. 5 years of experience, and min. 3 years with Marketo Ability to translate business needs into technical solutions in MA platform. Adherence to data compliance policies (such as GDPR, CANSPAM) is a must. Specialist knows his customer journeys well-enough to identify every possible opportunity or data breach and the need for appropriate security and get measures in place to safeguard it. Ideally, you’ll also have Strong interest in data management and analytics Storytelling and consulting skills Attention to detail Organized, self-starter who can collaborate with the team, and excel in a fast-paced corporate environment. While being able to manage multiple priorities and deadlines. Having Marketo Engage Expert certification is plus Technologies and Tools Marketo or any other Marketing Automation platform Workflow management tools e.g.: Jira/Azure boards/Wrike/Zendesk/Workfront etc Microsoft Office SharePoint Working knowledge of HTML, CSS, and scripting What We Look For Marketing Automation acumen Strong team contributor Ready to learn and adapt Problem solving skills Stakeholder management Effective communication What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Marketing Automation - Senior Associate The opportunity We are looking for Marketing Automation Senior Associate who will be responsible for performing the activities related to Brand Marketing and Communications. This individual will support projects involving tactical execution of campaigns end to end, process improvements and educating users on campaign best practices. Must have experience with supporting email marketing campaigns and using various digital marketing tools with a strong interest in data management and analytics. Your Key Responsibilities Tactical execution of Marketing Automation campaigns with varying complexities and sizes Experience with supporting email marketing campaigns and using various digital marketing tools, Marketo knowledge is a must Coordinate and liaise with internal and external stakeholders to ensure all relevant content, assets and target audience parameters are received for campaign execution Provide project support to all MarTech team members throughout the various stages of the project, including testing use cases Regular reporting to key stakeholders on the performance of marketing automation campaigns and suggest on improvement avenues that is backed by data Support process improvements and educate users on campaign best practices Standardization and documentation of technical processes using our internal systems Able to define and document the functional and technical requirements for executing (developing, deploying, managing, tracking, and measuring) the automated campaigns Act as a brand champion, ensuring that all external campaigns and online content support the firm’s brand and business strategy and compliant to risk and quality safeguards set by EY Work towards organizational objectives along with stakeholders’ project Skills And Attributes For Success Analytical thinking Data-Driven Decision Making Audience Segmentations and targeting Stakeholder management Troubleshooting Familiarity with Agile planning and Agile project management skills To qualify for the role, you must have Any university degree or college diploma in Digital Marketing or a related field. Understanding of Digital Marketing eco-system and marketing automation Experience in Marketing Automation campaign configuration Min. 5 years of experience, and min. 3 years with Marketo Ability to translate business needs into technical solutions in MA platform. Adherence to data compliance policies (such as GDPR, CANSPAM) is a must. Specialist knows his customer journeys well-enough to identify every possible opportunity or data breach and the need for appropriate security and get measures in place to safeguard it. Ideally, you’ll also have Strong interest in data management and analytics Storytelling and consulting skills Attention to detail Organized, self-starter who can collaborate with the team, and excel in a fast-paced corporate environment. While being able to manage multiple priorities and deadlines. Having Marketo Engage Expert certification is plus Technologies and Tools Marketo or any other Marketing Automation platform Workflow management tools e.g.: Jira/Azure boards/Wrike/Zendesk/Workfront etc Microsoft Office SharePoint Working knowledge of HTML, CSS, and scripting What We Look For Marketing Automation acumen Strong team contributor Ready to learn and adapt Problem solving skills Stakeholder management Effective communication What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a health stipend for your well-being Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards. Requirements Proficiency in English (both written and verbal) At least 1 year of customer service experience Experience with tools like Gorgias, Zendesk, or Shopify is a plus Excellent problem-solving and communication skills Adaptable and solutions-oriented mindset Technical Requirements Personally owned PC or laptop with an i5 processor or equivalent Minimum of 15 Mbps for both upload and download internet speed Excited to grow your career with TalentPop App? Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!

Invoice to Post (I2P) Senior Specialist As Invoice to Post (I2P) Senior Specialist, you will work in an international Accounts Payable team with colleagues from all over the globe. The main responsibility for the team is to ensure timely processing of vendor invoices, responding to and resolving internal and vendor queries and any other challenges to make sure our vendors are paid in time and the invoices are processed according to our internal policies and procedures. B.Responsible Provide assistance to ensure timely and accurate processing of invoices (KPIs and SLAs), with a strong emphasis on PO-based transactions Drive best practices in handling AP processes using SAP S4, VIM, and Ivalua systems Collaborate with procurement teams to streamline the Purchase-to-Pay (P2P) process, ensuring all invoices are properly matched with POs and non-PO invoices are routed to correct approvers Own invoice vendor reconciliations, vendor ageing ensuring discrepancies are identified and resolved in a timely manner Oversee month-end and year-end AP close processes, including reconciliations, and reporting. Deliver accounts payable metrics and analysis. Identify process improvements, keeping in mind control environment and compliance requirements Contribute to AP-related projects, including system upgrades, process improvements, and automation initiatives Identify opportunities for continuous improvement in AP operations and best practices Work closely with cross-functional teams to support global initiatives, ensuring AP processes align with the company’s financial goals Ensure compliance with internal controls, policies, and external regulations, including SOX and audit requirements. Maintain and enforce AP policies, procedures, and controls to minimize errors and prevent fraud Support internal and external audit and ensure smooth audit process Act as a key point of contact for vendors, procurement, and other internal stakeholders regarding AP issues, escalations, and resolution of complex cases B.Skilled Bachelor’s degree (Finance, Accounting or Business Administration) with 5 years of relevant experience in Accounts Payable function Professional with advanced/well-developed knowledge of P2P operations activities Understanding of basic accounting principles with experience in using financial software SAP Experience working with SAP VIM and Service Now. Zendesk and IVALUA experience is nice to have. Proven track record of optimizing processes and driving results for the Purchase to Pay process Experience in Lean Six Sigma or other process improvement methodologies and the ability to translate them into real-world solutions preferred Proficient in using spreadsheets for data analysis and visualization. Demonstrated curious mindset, tenacity, drive, and ability to inspire and collaborate Fluent in English Excellent verbal and written communication skills High attention to detail with a focus on accuracy in all financial and data entry tasks. Expert knowledge using data to drive smart decisions, make improvements Ability to proactively support the assigned projects and reach the preset objectives Ability to multi-task & a flexible and positive attitude Ability to adapt style and approach in order to work effectively with internal and external stakeholders from a variety of different cultures Pre-Employment Screening If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

🚨 We're Hiring! | Tech Support – BMS 🚨 📍 Location: Chennai 🕒 Experience: 5–9 years of relevant experience in BMS deployments & technical Support. At Neeve , we’re redefining smart building technologies with cloud-connected solutions that make building operations intelligent, efficient, and future-ready. We're looking for a Tech Support Engineer (BMS) to join our team and support the deployment and troubleshooting of cutting-edge Building Management Systems. If you are interested, we’d love to hear from you! Key Responsibilities: Handle technical deployments & escalations from field service teams, partners, or end-users. Log and manage support tickets via helpdesk tools (e.g., Jira, Zendesk, or hub spot). Assist with root cause analysis and propose long-term solutions for recurring issues. Develop and deliver technical training to other support engineers. Collaborate with engineering and product teams to provide feedback from the field. Author technical articles (SOP, guides), sample scripts, and diagnostic rules to improve engineer and customer product knowledge and supportability. Monitor alerts/alarms raised by monitoring tools for customer deployment; do the initial diagnosis and create tickets as done for customer-reported issues. Participate in on-call rotation after business hours (weekday/weekend). Experience: Experience in providing end-to-end technical support during remote commissioning of Building Management Systems (BMS) or energy management platforms. Hands on experience in developing sequence of operations for ahu, vav, chiller plants, etc using ladder logic or proprietary tools. Experience in Integration of BACnet controllers & front-end systems. Should be comfortable understanding BACnet networks & addressing schemas. Perform remote startup and commissioning sessions, collaborating with onsite technicians. Technical Skills: BMS: Strong knowledge in building automation systems, BACnet & Modbus protocols. Experience in Niagara, JCI, Siemens, Honeywell, Trane or equivalent BMS systems. Networking: Knowledge of firewalls, routing/switching, VLANs, proxies, load balancers, TCP/IP, WAN & LAN protocols, DHCP, DNS will be an added advantage. Network Analysis: Ability to read and analyze network traces using tools like Wireshark’s. Cloud: Working knowledge of AWS or Azure. Scripting: Proficiency in Python scripting for troubleshooting and automation. Soft Skills: Strong customer service orientation with excellent problem-solving skills. Excellent verbal and written communication skills are a MUST. Ability to work in a team environment and collaborate with cross-functional teams. Other Requirements: Willingness to work in rotational shifts to provide 24/7 customer support. 📩 Interested candidates can email their resumes to opportunities@neeve.ai Let’s build the future, together. 🌐 #Hiring #TechSupport #BMS #SmartBuildings #Neeve #IoT #BuildingAutomation #Careers

We are seeking a proactive and detail-oriented IT Administrator to join our fast- paced software tech company. The ideal candidate will manage all aspects of IT infrastructure, user onboarding/offboarding, and system maintenance, while also handling advanced responsibilities spanning domain management, cloud services, security, billing systems, and DevOps support. This is a highly cross-functional role that works closely with Engineering, HR, and Finance teams to ensure seamless IT operations and system integrity. Ability to write simple script and automate the activities listed below over time. Responsibilities User & Access Management Onboard/off board users across systems such as Google Workspace, Microsoft 365 (incl. CoPilot), 1Password, RingCentral, and Slack and other internal tools. Coordinate with HR to provision access, schedule Teams/Zoom calls, and manage device setups via Apple Business Manager. Systems & Infrastructure Operations Administer Google Cloud Platform (GCP) and Datadog for infrastructure performance, logging, and alerting (e.g., concurrent request monitoring). Register and manage domains, DNS, SSL, and security settings via Cloudflare and Microsoft 365. Write and maintain scripts for monitoring, alerting, and automation tasks. Security & Compliance Enforce security protocols including 2FA, phishing prevention, and device compliance. Maintain access hygiene by removing unauthorized/non-corporate accounts in GCP, Datadog, and other tools. Consolidate domains under one platform and establish domain reputation tracking. Tooling & Software Oversight Support, configure, and manage various SaaS platforms including Notion, Zoom, Looker Studio, Figma, Atlassian, Adobe, GitHub, Lucid, MUI, Balsamiq, and TechGH. Troubleshoot sync issues (e.g., Apple Business Manager errors) and maintain license validity (e.g., Datadog, LogRocket). Finance, Billing & Vendor Management Assist in cost reviews and reporting (e.g., GCP, DD, RingCentral, LogRocket). Calculate R&D spend across payroll, contractors, and services. Manage and audit vendor platforms including QuickBooks, Bill, ZenDesk, and Atlas Cloud. Project Support Deploy phone numbers for SMS apps via RingCentral and configure supporting infrastructure (e.g., Webflow, Path). Conduct security tests (e.g., bot detection with Cloudflare) and follow up on roadmap items (e.g., Google Account Manager coordination). (Nice to have for IT Admin, not necessary) Manage Deployment pipelines via GitHub Actions. Manage releases and rollbacks if necessary. Build robust CI/CD processes for the Engineering team. Basic Qualifications: Bachelor's or Associate degree in Computer Science, Information Technology, or related field. 3+ years of experience in IT administration within a tech or SaaS company. Proficiency with Google Workspace, domain/DNS management tools (e.g., Cloudflare). Experience managing cloud environments (especially GCP) and SaaS billing platforms. Familiarity with Datadog, scripting (Python, Bash), and common DevOps tools. Excellent troubleshooting and problem-solving skills. Strong organizational and time management skills. Preferred Qualifications: Experience in a high-growth startup environment. Understanding of security practices, phishing mitigation, and domain reputation. Familiarity with tools like Webflow and RingCentral. Experience with Apple Business Manager and related ecosystem tools. Strong financial awareness related to cloud service usage and costs Capable of cross-functional coordination with HR, Finance, and Engineering teams. Client's Values & Competencies Self-Starter – You take initiative and solve problems before they become problems. Curious & Analytical – You ask why, dig deep into data, and experiment to learn what works. Efficiency-Oriented – Fast, focused, and action-driven. Relationship-Focused – You build trust and deliver value. Organized Multitasker – You thrive in fast-paced, high-velocity environments. Strategic Communicator – You translate performance into insight and insight into action.

Customer Support Executive / Customer Support Representative We are seeking a highly motivated and empathetic Customer Support Executive to assist our customers by addressing inquiries, resolving issues, and ensuring overall satisfaction. You will be the first point of contact for customers and play a key role in maintaining strong customer relationships. Key Responsibilities: Respond to customer queries via phone, email, chat, or social media. Resolve product or service problems by clarifying the customer's complaint and determining the cause of the issue. Provide accurate, valid, and complete information using the right tools and methods. Follow up to ensure resolution and maintain customer satisfaction. Document customer interactions, feedback, and technical issues. Escalate unresolved queries to appropriate departments. Stay updated on product knowledge, policy changes, and best practices. Required Skills & Qualifications: Excellent communication skills in English (and local/regional languages if applicable). Strong problem-solving and analytical abilities. Patience, empathy, and a positive attitude toward handling difficult situations. Ability to work in shifts (if required). Basic computer knowledge and typing skills. Experience with CRM software or customer service tools (e.g., Zendesk, Freshdesk) is a plus. Preferred Qualifications: Bachelor’s degree in any field. Prior experience in customer support or a similar role. Familiarity with ticketing systems and live chat tools. Multilingual proficiency (if applicable to your customer base). Key Traits We Value: Active listening Attention to detail Adaptability Accountability Team collaboration Job Types: Full-time, Internship Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Language: Hindi (Preferred) English (Preferred) Work Location: In person

Customer Support Specialist (User Support) - Gurgaon Gurgaon Regular Operations - Customer Service Job ID: A32680 Responsibilities About the Team As part of our growing Customer Support team, you will be responsible for handling user feedback and safety inquiries, managing various user issues, recommending solutions and guiding users through features and functionalities, and providing top-quality user experience. This is an exciting opportunity to join a global operation, a rapidly expanding international team, and provide a world class support service for our users. Responsibilities - Deliver exceptional experience to users and help resolve issues that are escalated via different channels, including safety inquiries. - Respond to escalated user inquiries with high quality, accuracy and speed and collaborate with different teams, being the ultimate escalation point for users. - Identify users' needs and help them use specific safety features. Be an advocate for users and develop ways to improve the overall user experience on the platform. - Identify and report patterns, propose solutions, and drive implementations to prevent issues from recurring. - Escalate risky issues to responsible teams in a timely way and follow up the whole process. - Conduct initial triage and fact identification. Qualifications Minimum Qualifications - Proficient in both written and verbal English communication. - Demonstrated ability in problem-solving and root cause analysis. - Strong attention to detail when handling customer inquiries via chat and email. - Experience using ticketing systems or customer service platforms (e.g., Zendesk, Freshdesk, Salesforce). - Understanding of customer service KPIs such as CSAT, AHT, FCR, and SLA. - Ability to prioritize tasks in a fast-paced environment with a strong focus on customer satisfaction. Preferred Qualifications - 1 years of experience in a customer service or support role, preferably in a digital or tech environment. - Familiarity with CRM tools and escalation processes. - Track record of resolving complex customer issues with minimal supervision. - Experience working in a KPI-driven environment with a focus on continuous improvement. - Strong interpersonal skills and the ability to work collaboratively across teams. Job Information About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Trust & Safety at ByteDance ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Location: Onsite Company: EaseToLearn Job Type: Full-Time Salary- Upto 25K About the Company: EaseToLearn is a fast-growing EdTech platform delivering innovative solutions to institutions, coaching centers, and enterprises. We’re on a mission to make learning personalized, efficient, and impactful. As part of our growth, we’re hiring a Customer Support Executive – B2B to manage and support our institutional clients and partners. Role Overview: You will be responsible for providing prompt, professional, and solution-oriented support to our B2B clients. You’ll act as a bridge between internal teams and client institutions to ensure smooth platform usage, training, and satisfaction. Key Responsibilities: Serve as the primary point of contact for institutional clients (schools, coaching centers, colleges, etc.). Resolve queries and issues related to product usage, login/access, reporting, and technical glitches. Coordinate with internal teams (tech, product, content) to ensure timely resolution of client concerns. Provide platform training and onboarding to new institutional users via virtual meetings or in-person visits (if required). Monitor client activity and usage to proactively address engagement and adoption issues. Maintain clear documentation of client interactions using CRM and support tools. Share feedback from clients with the product and tech team for improvements. Requirements: Bachelor’s degree in any field. 1 years of experience in customer support, client servicing, or B2B coordination—preferably in EdTech or SaaS. Strong communication skills (written and verbal). Patience, empathy, and a customer-first mindset. Ability to multitask and prioritize client needs. Familiarity with support tools like Freshdesk, Zendesk, or CRMs is a plus. Willingness to travel occasionally for client visits, if required. What We Offer: Opportunity to work in a high-growth, purpose-driven sector. A collaborative and energetic team environment. Clear growth and upskilling opportunities. Competitive salary and performance incentives. If you’re someone who enjoys solving problems, building relationships, and creating impact in the education space—apply now! Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid time off Schedule: Day shift Ability to commute/relocate: Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Experience: B2B sales: 1 year (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 7011552145

Overview Reporting to the IT Infrastructure Manager, the primary focus of the role is on closing 1st line IT service tickets from colleagues in India and KOSEAI but will also support other time zones as time and needs dictate. The role principally focuses on IT Infrastructure-related tickets, working closely with a colleague in Delhi who focuses on application-related tickets (such as SAP B1). This role is part of our company-wide IT team, so will contribute to supporting and delivering global IT initiatives and projects. Close collaboration with IT colleagues in HQ and the India/KOSEAI region in particular will be essential. The role will work within the IT team to develop company-wide standards and processes that meet or exceed internal customer expectations. Duties and Responsibilities Fulfilment of service requests and incidents in a timely manner, particularly those relating to the team based in India and wider KOSEAI region Work closely with end-users, Business Analysts, and the wider Applications/Infrastructure teams to troubleshoot and resolve issues related to IT infrastructure Provide 1st and 2nd line infrastructure support for core services aligned to agreed service levels and working practices Managing the full lifecycle of user accounts, from creation to deactivation, including licensing assignments, group membership modifications, and access control, using Active Directory and Microsoft Entra ID Managing device deployment, security, and lifecycle using Microsoft Intune and Windows Autopilot, including zero-touch enrolment Adhering to pre-defined service management processes while addressing incidents Setup of laptops, mobile phones, printers and other devices for new starters and colleagues. Liaise with Infrastructure vendors and other IT personnel for problem resolution. Troubleshoot system issues providing resolution to business application issues providing updates as and when required. Work as part of the IT global operations team, taking open issues from the US-based team at start of India-working day, passing over issues to HQ at end local working day Be flexible to address other incidents and requests from the global IT queue Maintain company data standards and identify and implement procedures in areas where improvement in control is required. Recommend localized equipment and infrastructure changes or upgrades as required Potential for limited travel to other territories such as Singapore, China, Korea and United Kingdom. Essential Skills and Experience 3-5 years' experience with IP networking, managed switches, wireless access points, and firewall technologies would be highly advantageous for this position. Windows 10/11 configuration and support. A solid understanding of the Microsoft Suite, including Microsoft 365, covering essential applications like Outlook, Teams, Word, Excel, PowerPoint, OneDrive, and SharePoint Ability to resolve complex functional and configuration issues within SLAs. Ability to clearly communicate technical information to non-technical staff. Ability to collaborate well working with different teams to manage and resolve issues. Ability to create and maintain clear and accurate system records and documentation. ITSM/ITIL Service desk experience Desirable Skills and Experience Zendesk Vendor management, asset control, inventory tracking and lifecycle management of IT assets Experience working in a matrixed organization/environment Excellent organisational skills, including the ability to manage multiple workstreams and initiatives

Location: On-site Company: EaseToLearn Job Type: Full-Time Salary - upto 25k About the Company: EaseToLearn is a fast-growing EdTech platform delivering innovative solutions to institutions, coaching centers, and enterprises. We’re on a mission to make learning personalized, efficient, and impactful. As part of our growth, we’re hiring a Customer Support Executive – B2B to manage and support our institutional clients and partners. Role Overview: You will be responsible for providing prompt, professional, and solution-oriented support to our B2B clients. You’ll act as a bridge between internal teams and client institutions to ensure smooth platform usage, training, and satisfaction. Key Responsibilities: Serve as the primary point of contact for institutional clients (schools, coaching centers, colleges, etc.). Resolve queries and issues related to product usage, login/access, reporting, and technical glitches. Coordinate with internal teams (tech, product, content) to ensure timely resolution of client concerns. Provide platform training and onboarding to new institutional users via virtual meetings or in-person visits (if required). Monitor client activity and usage to proactively address engagement and adoption issues. Maintain clear documentation of client interactions using CRM and support tools. Share feedback from clients with the product and tech team for improvements. Requirements: Bachelor’s degree in any field. 1 years of experience in customer support, client servicing, or B2B coordination—preferably in EdTech or SaaS. Strong communication skills (written and verbal). Patience, empathy, and a customer-first mindset. Ability to multitask and prioritize client needs. Familiarity with support tools like Freshdesk, Zendesk, or CRMs is a plus. Willingness to travel occasionally for client visits, if required. What We Offer: Opportunity to work in a high-growth, purpose-driven sector. A collaborative and energetic team environment. Clear growth and upskilling opportunities. Competitive salary and performance incentives. If you’re someone who enjoys solving problems, building relationships, and creating impact in the education space—apply now! Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid time off Schedule: Day shift Ability to commute/relocate: Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Experience: B2B sales: 1 year (Preferred) Language: English (Preferred) Willingness to travel: 75% (Preferred) Work Location: In person Speak with the employer +91 7011552145

Job Description: We are looking for a dedicated and customer-centric Customer Support Associate to join our support team. The ideal candidate will have prior experience handling inbound/outbound calls as well as chat/email support , ensuring high-quality service across all communication channels. Key Responsibilities: Handle customer queries via calls, chat, and emails in a timely and professional manner. Maintain a positive, empathetic, and professional attitude toward customers at all times. Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right tools and resources. Follow communication procedures, guidelines, and policies. Escalate unresolved issues to the appropriate teams. Maintain detailed records of customer interactions, comments, and complaints. Meet performance benchmarks such as response time, resolution rate, and customer satisfaction scores. Requirements: Minimum 1 year of experience in customer support (voice + non-voice). Strong verbal and written communication skills in English (regional language proficiency is a plus). Ability to multitask, prioritize, and manage time effectively. Familiarity with CRM systems, support tools, and ticketing platforms (e.g., Freshdesk, Zendesk, etc.). Flexible to work in shifts, including weekends and holidays if required. A calm, patient, and empathetic approach to dealing with frustrated customers Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Health insurance Schedule: Morning shift Supplemental Pay: Overtime pay Performance bonus Application Question(s): Are You Located in Hauz Khas? Language: English (Required) Work Location: In person Expected Start Date: 07/07/2025

We are a 30 year old software company with offices in Chennai, Dubai and Singapore. We need candidates with experience in supporting Contact Centre Software ( Linux Platform). Key Responsibilities Provide Level 1/2 technical support to customers using Contact Center software Troubleshoot issues related to VoIP, CRM integration, softphones, SIP registration, and call flow. Analyze logs from Asterisk/FreeSWITCH, Avaya or similar PBX platforms Support cloud deployments and help users navigate the web interface and features Document and resolve support tickets in tools like Zendesk, Jira, or Freshdesk Escalate unresolved issues to engineering teams with detailed diagnostics Required Skills Basic Linux commands (file operations, SSH, logs) Understanding of networking: IP, DNS, firewall basics, NAT Familiarity with SIP and VoIP concepts (can be trained) Qualification and Experience 1-2 years experience in Contact Center Software installation and support Any IT related degree, Diploma Job Type: Full-time Benefits: Cell phone reimbursement Leave encashment Life insurance Shift: Day shift Work Days: Monday to Friday Application Question(s): Do you have any Contact Centre Software support experience? Experience: Linux software: 1 year (Preferred) Work Location: In person

Role Summary We are seeking a proactive and detail-oriented Junior WordPress + Support Ticket Executor to join our team. This hybrid role involves maintaining and updating WordPress-based websites, while also managing technical support tickets and ensuring timely resolution of client and internal issues. Ideal for someone looking to grow their web development and customer support skills in a fast-paced environment. Responsibilities WordPress Maintenance & Development · Implement minor changes to WordPress sites (text, images, themes, plugins). · Update core WordPress, themes, and plugins safely and regularly. · Support in creating and editing new pages using Gutenberg, Elementor, or similar builders. · Troubleshoot basic frontend/backend issues (e.g., broken links, layout errors, plugin conflicts). · Assist in basic SEO implementations (meta tags, alt attributes, XML sitemaps). Support Ticket Execution · Monitor and respond to support tickets via [Zendesk, Freshdesk, Jira, or other tools]. · Triage incoming issues and assign/escalate where appropriate. · Document resolutions and update knowledge base entries. · Ensure SLAs are met and communication is clear with stakeholders. Quality Assurance · Perform basic cross-browser and device testing for updates and bug fixes. · Log issues with reproduction steps and screenshots. · Test plugin/theme updates on staging environments before pushing live. Requirements Technical Skills · Basic experience with WordPress (admin interface, themes, plugins). · Understanding of HTML/CSS (JavaScript or PHP is a plus). · Familiarity with website hosting environments (cPanel, FTP, staging). · Comfort using ticketing systems and version control (e.g., Git is a plus). Communication & Organization · Strong written communication for ticket documentation. · Ability to prioritize tasks and meet deadlines. Attention to detail and a proactive attitude toward learning Preferred Qualifications · 1 year of experience in WordPress or technical support (internships count). · Exposure to web hosting platforms and CMS migrations is a plus. · Experience with tools like Google Search Console, Google Analytics, or SEO plugins is a bonus. Job Types: Full-time, Permanent Benefits: Leave encashment Paid sick time Paid time off Provident Fund Schedule: Fixed shift Monday to Friday Supplemental Pay: Overtime pay Ability to commute/relocate: Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Experience: WordPress: 1 year (Preferred) Work Location: In person

Job Summary: UKG is seeking a PreSales Technologist. This position is responsible for managing and supporting the technical aspects of tenant environments for the sales channel. This role involves coordinating with various teams to ensure seamless tenant provisioning, maintenance, and support. The ideal candidate will have a strong technical background, excellent problem-solving skills, keen attention to detail, and the ability to work collaboratively with internal and external stakeholders. The optimal candidate has experience working in a technical sales support role involving SaaS deployments, particularly UKG Pro or Pro WFM deployment strategies. A high level of interest in technology, enterprise software, and HCM technology space along with extensive knowledge in cloud-based software and service delivery models is expected. Essential Duties and Responsibilities: Manage the provisioning, tracking, and maintenance of SaaS tenant environments for global operations Design, plan, and execute on new strategies involving current SaaS deployment procedures Assist in transitioning legacy solutions to GCP Triage and escalate Tenant and/or Product issues effectively to ensure timely remediation Coordinate with the Tenant Management Office (TMO) and CES to ensure successful environmental stability and preparedness Ensure meticulous tracking of Tenant Details and Activity via Zendesk, Service Now, Salesforce, etc. Drive process and product improvement to augment and accelerate tenant delivery Acquire, maintain, and expand knowledge on all aspects of UKG products and services Collaborate with internal PEI teams to standardize Product delivery Engage with Partner and Presales Enablement teams to ensure seamless transition to end users Desired Qualifications/Skills: BA/BS in Computer Science, Information Technology, or a related field or commensurate experience. Extensive experience with SaaS delivery models, private and public and hybrid cloud deployments Technical proficiency in cloud computing and multi-tenant SaaS environments Flexibility to work across different time zones to support a global organization Strong analysis, task management, and time management skills Self-motivated, self-starter with the ability to work autonomously Excellent consulting, organizational and problem-solving skills Ability to balance multiple project and priorities Familiarity with SSO, MFA, and security principals as they apply to SaaS Enterprise Applications Self-motivated while possessing a strong work ethic and ability to work well independently

SystemsPlus is hiring for an AMS Support / Implementation Manager. Exp : 8 yr + Location: Pune, 4 days a month, Work from office. What You’ll Do As an SAP AMS Support/Implementation Manager, you will: · Be responsible for managing all aspects of an account, including budget tracking, open item tracking, issue resolution, communications directly with the AMS team and with the client, and escalating any issues to client and AMS management as needed · Deliver high SLA support to end-user customers and function as point-of-contact for escalated issues to ensure appropriate response and priority · Regularly participate in strategic planning discussions to provide insightful ideas on process improvements and customer service delivery · Conduct regular team meetings and performance discussions with support Functional and Technical consultants · Track, monitor, and report on Functional and Technical consultants, and closely manage critical client project deliverables to develop a path to issue resolution · Assign and manage activities based on client delivery requirements, call related issues, and/or training needs within the organization · Lead the business/management analysis work (direct the activities of assigned consultants who will be reviewing the client’s current business processes and computer systems, define the new business processes to be implemented, and configure the systems to support the new business processes) · Manage the technical development work (direct the activities of consultants assigned to the development and maintenance; the design and development of interfaces and conversion programs to/from existing legacy; and general technical support in business systems analysis for our clients) · Oversee all training needs as required for AMS support stewards · Continuously look for ways to improve AMS processes, capabilities, and methodologies What We’re Looking For · A minimum of 8-10 years’ SAP experience · A minimum of 5 years of prior project management and systems implementation experience. · Experience managing help desks and working with Project Management (PM)/IT service management (ITSM) tools such as JIRA, ServiceNow, Zendesk, etc · Demonstrated ability in successfully leading a project team · Strong understanding of systems development lifecycle and system implementation methodologies · Excellent interpersonal, written and oral communication skills · Proven ability to work in a team environment · Ability to support a hybrid-working model at home and in the local office · Strong analytical skills and problem-solving skills and the ability to present and communicate findings and recommendations · 4-year degree in Computer Science, Information Systems, Engineering, or an equivalent discipline Interested candidate drop CV here vandana.jha@systems-plus.com

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are seeking a proactive and detail-oriented Technical Support Engineer to join our support operations team. In this role, you will provide Tier 3 support for deployed applications, monitor system dashboards and alerts, and collaborate with advanced support and R&D teams to ensure high availability, performance, and reliability of our services. This is a 24x7 rotational support role critical to maintaining seamless global operations. How will you make an impact? Monitor and manage production environments using tools like Azure Monitor, Application Insights, Grafana, and Kibana. Respond to Azure alerts, investigate telemetry and logs, and identify root causes of application issues. Troubleshoot REST APIs using Postman, diagnose request/response failures, and validate integrations. Perform log analysis and diagnostics using Kibana and Application Insights. Collaborate with Tier 4 support and R&D to escalate and resolve complex incidents. Ensure accurate and timely resolution of issues within defined SLAs and KPIs. Contribute to the creation of runbooks, knowledge base articles, and standard operating procedures (SOPs). Participate in 24x7 rotational shifts, including nights, weekends, and holidays. Have you got what it takes? Bachelor’s degree in Computer Science, Information Technology, or related field (B.E/B.Tech/BS). 3–5 years of experience in technical support, application monitoring, or cloud support services. Strong hands-on experience with: Azure Cloud Services (Monitor, Alerts, Application Insights) Grafana and Kibana for metrics/logs visualization Postman for API testing and troubleshooting Good understanding of cloud-native web applications and microservices architecture. Familiarity with Linux/Unix systems and basic shell commands. Experience with ITSM/ticketing tools like ServiceNow, Jira, or Zendesk. Excellent communication, analytical thinking, and problem-solving skills. Willingness to work in a 24x7 rotational support model. You will have an advantage if you also have: Scripting knowledge in Shell, PowerShell, or Python. Understanding of containerization (Docker) and orchestration (Kubernetes). ITIL Foundation certification or working knowledge of ITIL processes. Exposure to CI/CD pipelines and DevOps practices. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7464 Reporting into: Technical Manager /Director of Engineering Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Company Description IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support. With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity. We are headquartered in Philadelphia, PA (USA), with offices in: Ambler, PA (USA); Pune, India; and Medellín, Colombia. For more information, visit www.integrichain.com, or follow us on Twitter @IntegriChain and LinkedIn. Job Description The Technical Analyst is responsible for providing technical support for production environments, focusing on incident resolution, configuration management, and data handling during the hypercare support phase. This role involves direct collaboration with product and engineering teams to address user technical needs. Service & Incident Management Respond to service requests and incidents for production environments in Hypercare mode. Perform initial troubleshooting and root cause analysis for application issues reported by the customer on the production environment during the hypercare support phase. Perform initial troubleshooting and root cause analysis for application issues reported by the customer or internal team on higher environments. Ticket customer/internal team issues and track them to closure. Comply with additional customer-specific controls, where relevant. Application & Environment Management Assist in setting up new application environments by updating configurations through the backend (SQL) and the frontend. Support migrating configurations from one environment to another and ensure the smooth running of the application on the target environment. Perform various data load activities and ensure the accurate flow of data in various components of the application. Triage ETL & configuration related issues during the implementation phase and report them to the product team for resolution. Collaboration & Documentation Work in close collaboration with Product Management and Product Engineering teams to cater to the technical needs of end users. Collaborate with other product teams/stakeholders to ensure timely resolution of issues. Assist in re-testing reported issues in higher environments in every build released. Participate in discussions around reported issues, enhancements, status updates, functional training, and application workshops. Maintain quality and strict adherence to set timelines and SOPs. Maintain activity tracker, prepare handover documentation, and cutover plans during each implementation. Document any new process or change to an existing process, and/or create new SOPs. Quality & Process Improvement Enhance application quality by identifying and recommending areas of improvement. Work towards process optimization and support implementing automation suites. Perform impact analysis and testing (manual or using an automation suite). Improve processes by ensuring operating procedures are up-to-date and relevant. Qualifications Skill Set Hands-on experience querying using SQL and MS SQL Management Studio. Demonstrative knowledge of SQL stored procedures, functions, and triggers in MSSQL. Ability to understand technical specifications and data models. Experience in working on ticketing tools like Zendesk/JIRA. Problem-solving attitude and critical thinking. Python, Selenium knowledge (optional). Knowledge about US Healthcare domain will be an added advantage. Interpersonal Skills And Competencies Should be a good listener. Excellence in written and verbal communication skills. Presentation skills. Additional Information What does IntegriChain have to offer? Mission driven: Work with the purpose of helping to improve patients' lives! Excellent and affordable medical benefits + non-medical perks including Flexible Paid Time Off and much more! Robust Learning & Development opportunities including over 700+ development courses free to all employees IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.