2821 Zendesk Jobs - Page 24

Attributes of a Successful Candidate: 1-3 years experience in a technical support function SaaS environment and experience is highly preferred Confident working in the Pacific Time Zone is highly preferred Familiarity with helpdesk ticketing system ( ZenDesk experience is a plus) Bachelor&aposs degree or commensurate combination of education and experience Ability to analyze and troubleshoot in order to resolve problems quickly and cost-effectively Ability to communicate clearly with team members and clients Excellent interpersonal, verbal, and written communication skills, with emphasis on phone, email, and online communications Collaborate with development, product management, and customer...

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. We’re looking for motivated and driven Traffic Control Executives to provide real-time operational support for FlixBus services in Australia. This role focuses on ensuring seamless communication with drivers, assisting during incidents, and maintaining smooth transport operations—ultimately enhancing the end-customer experience through efficient backend coordination. This role will play a key part in scaling our Traffic Control operations across Australia while physically located in Delhi, India . This role i...

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. We’re looking for motivated and driven Traffic Control Executives to provide real-time operational support for FlixBus services in Australia. This role focuses on ensuring seamless communication with drivers, assisting during incidents, and maintaining smooth transport operations—ultimately enhancing the end-customer experience through efficient backend coordination. This role will play a key part in scaling our Traffic Control operations across Australia while physically located in Delhi, India . This role i...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120...

Role: Technical Support Experiences of maintaining and updating systems (genesys or Zendesk system updates) and windows servers. Exp: 5+ Yrs Location: Pune Watch JD for more details: https://youtu.be/goNY1e70Lhk Thanks & Regards, Vikrant Hodage Unlock Your Future with Expert Recruitment! Job's Portfolio : www.youtube.com/@vikranthodage7217

Sr Technical Engineering Manager We’re seeking a hands-on Technical Engineering Manager with deep expertise in Microsoft Azure to lead a team of cloud engineers focused on troubleshooting, performance optimization, and operational excellence. This role blends strategic leadership with technical depth—ideal for someone who thrives in fast-paced environments and enjoys solving complex challenges. Team Management Mentor and manage a team of cloud engineers, support specialists, and Azure support engineers Foster a culture of accountability, learning, and continuous improvement Conduct regular performance reviews and skill development planning Operational Excellence Define and monitor KPIs such ...

Sr. Azure Technical Support Engineer We’re seeking a customer-focused Technical Support Desk Engineer with deep expertise in Microsoft Azure to provide frontline support for cloud infrastructure, services, and applications. This role involves diagnosing issues, resolving incidents, and delivering a seamless support experience for internal users and external clients. As a Senior TSE, you will also be deeply embedded in our product ecosystem, collaborating across engineering, product, and customer-facing teams to ensure a top notch customer experience. Essential Responsibilities Of Your Role: Responding to complex inbound Azure Technical service requests over the phone and email directly with ...

Sr. Azure Technical Support Engineer We’re seeking a customer-focused Technical Support Desk Engineer with deep expertise in Microsoft Azure to provide frontline support for cloud infrastructure, services, and applications. This role involves diagnosing issues, resolving incidents, and delivering a seamless support experience for internal users and external clients. As a Senior TSE, you will also be deeply embedded in our product ecosystem, collaborating across engineering, product, and customer-facing teams to ensure a top notch customer experience. Essential Responsibilities Of Your Role: Responding to complex inbound Azure Technical service requests over the phone and email directly with ...

Sr. Azure Technical Support Engineer We’re seeking a customer-focused Technical Support Desk Engineer with deep expertise in Microsoft Azure to provide frontline support for cloud infrastructure, services, and applications. This role involves diagnosing issues, resolving incidents, and delivering a seamless support experience for internal users and external clients. As a Senior TSE, you will also be deeply embedded in our product ecosystem, collaborating across engineering, product, and customer-facing teams to ensure a top notch customer experience. Essential Responsibilities Of Your Role: Responding to complex inbound Azure Technical service requests over the phone and email directly with ...

ZeroFox seeks a multi-talented, quick-thinking, energetic, and client-focused Customer Support Specialist to join a rapidly growing team. This role will be dedicated to delivering the best in customer service to all of our platform customers, supporting the day-to-day operations of a global team. The Customer Support Specialist will guide messaging for ZeroFox's inbound and outbound outreach efforts, working in tandem with the Account Management and Technology teams to see issues to resolution. Notable responsibilities will include managing the customer helpdesk, crafting messaging and automating tasks. This successful candidate will work to build robust and meaningful relationships, both in...

About Blackhawk Network: Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com. Overview: BHN Rewards, a Blackhawk Network Business, is seeking a Customer Support Representative to join our rapi...

About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitio...

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 350+ employees & helping 2500+ Customers across 75+ Countries . We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 31.8 Million USD in funding including our latest Series B round. The Role - As the Director of Customer Support at Sprinto, you’ll play a pivotal role in shaping and scaling a best-in-class support organization that is a competitive differentiator. You'll define the str...

BolsterBiz is looking for a Merchant Claim Specialist who will handle all claims related to lost, damaged, or late delivery orders shipped through our Client's carriers. This role requires attention to detail, strong communication skills, and the ability to manage claims from start to finish. Key Responsibilities Merchant Communication: Review and validate claims submitted by merchants for eligibility and accuracy. Respond to merchants professionally and empathetically. Request credits for eligible claims on the merchant’s Manifest billing account. Carrier Claims Management File eligible claims with shipping carriers like UPS, FedEx, USPS, DHL, Veho, and others. Track claims throughout the r...

We are seeking a driven and strategic Regional Sales Manager (RSM) to lead enterprise sales efforts in the WEST REGION, focusing on cutting-edge Customer Experience (CX) and Contact Center as a Service (CCaaS) solutions. The ideal candidate will have a strong track record in enterprise sales, a deep understanding of CX technologies, and the ability to engage C-level executives in complex, consultative sales cycles. 10-15+ yrs of enterprise sales, understands CX, CCaaS etc. Key Responsibilities: Own and drive the enterprise sales strategy across a defined regional territory. Identify, engage, and close high-value enterprise clients seeking CX transformation through CCaaS, UCaaS, AI, and cloud...

Why join Safeguard Global? We want to help you “Work in Any Way ” - that makes time for family, commitments, and life outside, so that you can have the best of both worlds. When you own what you do and are driven to deliver, you have the flexibility to decide where and how you work. Our roles aren’t just remote and hybrid first—they break free from the traditional ways of doing things, paving a way for A Job That Works for You. The role in a nutshell : The HR Services Advisor, is a pivotal role supporting our global clients in navigating HR processes. The HR Services Advisor will act as the main point of contact for HR inquiries throughout the worker life cycle, collaborating closely with th...

Job Summary The IT Operations Support (Internal Systems) role at one.com / group.one is a key position responsible for being the first point of contact for employees and ensuring seamless experience with software, hardware, or other internal IT-related requests. This role focuses on troubleshooting a wide range of technical issues with the goal of resolving up to 80% of them at first contact, ensuring employees can quickly resume their work. The position requires effective prioritization of simple requests versus more complex issues, contributing directly to business continuity and operational efficiency. Key Responsibilities Provide high-quality IT support to group.one India employees via Z...

Roles and Responsibilities Provide technical support to customers via phone, email, or chat for software-related issues. Troubleshoot and resolve customer complaints related to software products and services. Collaborate with internal teams to identify and implement solutions for recurring issues. Document customer interactions using Zendesk ticketing system for efficient tracking and resolution. Escalate complex cases to senior engineers when necessary. Desired Candidate Profile 0-5 years of experience in a similar role (Technical Support/Customer Support). MCA degree from a recognized university in any specialization. Excellent communication skills with ability to articulate technical info...

Industry & Sector: Customer Experience & Travel Services — a technology-enabled contact center servicing travel, hospitality, and corporate clients with end-to-end booking, reservation, and post-sales support. This role supports high-volume, revenue-focused travel operations that require accuracy, empathy, and speed during night hours. Primary Job Title: Travel Consultant (Night Shift) Location & Work Type: On-site — India. Night-shift role supporting regional/global travel booking operations. Role & Responsibilities Handle inbound and outbound customer interactions over phone and chat to manage travel bookings, modifications, cancellations, and refunds while meeting SLA targets. Process res...

Industry & Sector: Customer Experience & Travel Services — a technology-enabled contact center servicing travel, hospitality, and corporate clients with end-to-end booking, reservation, and post-sales support. This role supports high-volume, revenue-focused travel operations that require accuracy, empathy, and speed during night hours. Primary Job Title: Travel Consultant (Night Shift) Location & Work Type: On-site — India. Night-shift role supporting regional/global travel booking operations. Role & Responsibilities Handle inbound and outbound customer interactions over phone and chat to manage travel bookings, modifications, cancellations, and refunds while meeting SLA targets. Process res...

Position: Zendesk Specialist Location: Hyderabad (4 Days Work from Office) Experience: 7+ Years Employment Type: Full-time Email ID for CV sharing: shivangi@zyoin.com Purpose of the Job: The Zendesk AI Specialist supports the execution of the platform’s strategic roadmap by managing the implementation of workflows, maintaining platform functionality, and ensuring seamless integration of Autonomous AI Agent capabilities. This role emphasizes operational excellence and user satisfaction through optimized configurations and responsive problem-solving. Core Responsibilities: Workflow Implementation Configure and implement workflows as directed by the Zendesk Architect to meet business requiremen...

Client Support Specialist Rotational Shifts - Max up to 42K in hand (Based on experience) Key Responsibilities: We are looking for positive, self-motivated professionals with customer support experience and an affinity for technology products and innovation. In this role, you will be working directly with our active clients assisting with any product feature functionality questions they have for the products your team supports. Additionally, you will coordinate the delivery of a variety of services offered by our Support team. These services include but are not limited to: responding to inquiries via email tickets and phone, data migrations, live phone training, and reconfiguration. Through ...

Who we are : Money. A subject that’s always on our mind. We go through a rollercoaster of emotions when it comes to money. That’s why at Jupiter, our mission is to enable people to improve their relationship with money. We are a financial services platform that leverages technology to offer our customers seamless and userfriendly products related to banking, loans, and investments. So whether it’s a savings account, credit cards, investment and payments, it's all on Jupiter. We also help users cut through the banking jargons, offer smart insights based on spending and provide users with a range of new age features to enable and make sense of their finances. Our journey so far: Jupiter was fo...

Job Description Software Engineer - FE What You Will Do The Zendesk Online Business team is looking for a Software Engineer with working knowledge of frontend languages like JavaScript and TypeScript and past experience with developing with frontend libraries like React.js to join them on their journey to make the Zendesk purchasing experience, one of the business' most crucial and fundamental aspects, more consistent and intuitive. Your responsibilities will include: Collaborating with product managers and engineers to ensure requirements are understood and executed upon. Follow Zendesk standards when designing, building and deploying solutions Champion best practices, high quality code, an...

You will be responsible for providing customer support through voice and chat for software, email, and system performance issues. Your key responsibilities will include delivering basic and intermediate-level technical support, escalating complex issues to the backend team, and following up with customers to ensure their satisfaction. The ideal candidate should have excellent communication skills in English and familiarity with helpdesk tools such as Freshdesk or Zendesk is a plus. A minimum of 1 year of experience in BPO or technical support is required. This is a full-time, permanent position with a night shift schedule catering to US clients. The work location is in Mohali, India.,