1628 Zendesk Jobs - Page 22

Job Title: Nutrition Expert – Customer Support Location : Mahipalpur, Delhi Working Hours : Monday to Saturday – 9:00 – 6:00 PM ( 2nd & 4th Saturday off ) About Us At The Science Of Good Health, we are committed to promoting health and wellness through scientifically-backed supplements and nutritional solutions. Our products are designed to support people on their journey to optimal health. As we continue to grow, we are looking for a Nutrition Expert to join our customer support team and provide expert guidance to our customers. Role Overview We are seeking an experienced Nutrition Expert with a strong knowledge of dietary supplements and nutrition to manage customer support interactions. In this role, you’ll be responsible for responding to customer inquiries , providing expert advice on supplements , and helping guide customers through their nutrition and wellness needs. The ideal candidate will have a passion for health, a strong understanding of nutritional science, and the ability to communicate effectively with customers. Key Responsibilities Customer Support Management Respond to customer inquiries across chats , emails , and social media platforms regarding supplements, nutrition, and product usage. Provide clear, accurate, and helpful guidance to customers on how our products can support their specific health goals. Troubleshoot customer concerns related to products, orders, and other service inquiries. Follow up with customers to ensure satisfaction and resolve any ongoing issues. Nutrition Expertise Use your nutrition knowledge to advise customers on appropriate supplements based on their individual needs (weight loss, energy boost, immunity, etc.). Educate customers on the benefits, ingredients, and proper usage of various products. Stay updated on the latest research and trends in the nutrition and wellness space, particularly related to dietary supplements . Collaboration & Support Work closely with the sales, product development, and marketing teams to ensure customer queries are answered accurately. Contribute to creating FAQs, blog posts, and educational materials for customers. Share insights from customer feedback to improve our product offerings and customer experience. Qualifications & Requirements Bachelor’s or Master’s degree in Nutrition , Dietetics , or a related field. 2+ years of experience in nutrition counseling , customer support , or a similar role. Strong understanding of dietary supplements , nutrition science , and wellness products . Excellent communication skills (both written and verbal) with a customer-centric approach. Ability to manage multiple customer inquiries while maintaining a high level of accuracy and care. Proficiency in using customer support software (e.g., Zendesk, Freshdesk, etc.) and basic office tools (email, chat). Preferred Skills Certifications in Nutrition , Health Coaching, or related fields (e.g., Certified Nutrition Specialist, RDN, etc.) Previous experience with e-commerce platforms and handling online customer support. Ability to work in a fast-paced environment and manage customer expectations effectively. Passion for wellness , fitness, and maintaining a healthy lifestyle. What We Offer Opportunity to be part of a growing brand in the health and wellness industry. Collaborative, innovative, and dynamic team environment. Competitive salary and benefits package. Opportunities for professional growth and development in the field of nutrition. To Apply Please send your updated resume, along with a brief cover letter explaining your interest in the role and why you're a good fit, to hr@thescienceofgoodhealth.com . Subject : Application for Nutrition Expert – Customer Support Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Morning shift Work Location: In person Speak with the employer +91 9546685064

Job Description Role: Senior Data Product Manager TBH# : Location: Pune, India Are you a proactive leader who expertly combines strategic vision with hands-on ownership to drive data products from concept to delivery? Join Zendesk's Enterprise Data & Analytics team—a high-performance group dedicated to building a simple, scalable analytics foundation that supports Zendesk’s growth to a $3 Billion company. Our business relies on multiple third-party applications embedded within our customer data flows, each generating unique and valuable data. We need a leader to own, manage, and scale these data integrations, making them useful and accessible for analysts and applications alike. What You'll Do Every Day Take full ownership of the customer data lifecycle from third-party applications, overseeing everything from data ingestion to integration and end-user consumption. Collaborate closely with business teams, product owners, analysts, engineers, and other stakeholders to understand and translate data needs into practical, scalable solutions. Prioritize and manage data integration requests, developing processes to meet demand efficiently. Champion integration solutions to ensure they deliver value, maintain data quality, and evolve with business needs. Engage users proactively to anticipate their needs and drive deeper insights. Maintain strong data hygiene, governance, and management practices. Develop operational playbooks and runbooks to ensure consistency, scalability, and resilience across data pipelines. Develop and implement automated validation and transformation processes to scale the reporting layer effectively. Communicate progress and updates clearly to both technical and non-technical audiences. Own and manage the Agile development process for your data product initiatives, including maintaining Jira scrum boards, facilitating sprint planning, tracking progress, and coordinating cross-functional team collaboration. Own and maintain a transparent and actionable product roadmap. What You Bring To The Role A highly self-motivated, action-oriented leader passionate about driving impactful data products. Exceptional communication skills with the ability to listen deeply, understand diverse business requirements, and translate them into actionable data solutions. Proven track record collaborating across multiple teams and managing complex project intake, blockers, and delivery workflows. Experience managing Agile workflows, including running scrums, managing sprint boards, and using Jira (or similar tools) to track progress and facilitate team collaboration. Experience documenting schemas, data models, and data dictionaries thoroughly. Strong process-oriented mindset and organizational skills to manage multiple stakeholders and priorities effectively. Hands-on experience with relational and columnar databases (e.g., Snowflake). Deep understanding of data modeling, data architecture, design patterns, and integration strategies. Intermediate to advanced SQL skills with comfort working on structured data, entity-relationship diagrams, and analytical database concepts. Familiarity with major SaaS platforms (e.g., Salesforce, Zuora, Oracle, Adobe) and related data import/export concepts. 7+ years of total professional experience, including at least 4 years in data product management or a similar role. Our ideal candidate has prior experience in data engineering and has transitioned into data product management, combining technical expertise with product leadership. Bachelor’s Degree or equivalent About Zendesk Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Title: Onboarding Specialist – SaaS (Pet or Related Experience Highly Preferred) Location: Salem Job Type: Full-Time About Us: RunLoyal is a leading SaaS platform revolutionizing the pet care industry by helping pet businesses streamline their operations, increase revenue, and improve customer experiences. We are passionate about building something extraordinary and providing innovative solutions to pet care providers. What You’ll Do: ● Guide new clients through the onboarding process, ensuring a smooth transition onto our platform. ● Train clients via calls, webinars, and email support on best practices for using our software. ● Provide top-tier customer support by answering questions and troubleshooting issues. ● Collaborate with internal teams to facilitate data migration and system setup. ● Maintain detailed documentation of onboarding progress and client interactions. ● Identify workflow improvements to enhance efficiency and user experience. ● Ensure proactive follow-through to keep clients engaged and successful. What You Bring: Must-Have Qualifications: ● Professional experience in the pet industry (boarding, daycare, grooming, training, etc.). ● Excellent written and verbal communication skills . ● Extraordinary attention to detail and ability to track multiple client progress points. ● Strong follow-through to ensure a smooth and complete onboarding process. ● Proficiency in Excel, Word, CRM software, and customer support platforms (e.g., Zendesk, Freshdesk). ● Ability to manage your schedule effectively and work independently. ● Sales experience Nice-to-Have Qualifications: ● Experience as an Onboarding Specialist. ● Experience working at a SaaS company. ● Ability to identify workflow enhancements for improved efficiency. ● Strong problem-solving skills to troubleshoot issues during onboarding. Passion for Pets! Don’t meet every single requirement? We encourage you to apply anyway! If you are passionate about customer success, have SaaS and pet industry experience, and are eager to learn, we’d love to hear from you. What We Value: ● Customer Commitment – We go the extra mile to ensure our clients are satisfied. ● Attention to Detail – Excellence is in the details, and we prioritize quality in everything we do. ● Passion for Pets – We love pets and the businesses that care for them. ● Collaboration & Trust – We create an environment of authenticity, empathy, and accountability. ● Fearlessness & Ownership – We challenge assumptions, embrace learning, and take initiative. Why Join Us? ● Competitive salary and benefits package. ● This is an opportunity to work with cutting-edge technology in a growing company. ● Fast-paced, dynamic work environment with room for career growth. ● Be part of a team passionate about transforming the pet care industry. How to Apply: Intrested ? Contact - 6385599102 “Onboarding Specialist Job Types: Full-time, Permanent Application Question(s): proficiency in Excel, Word, CRM software, and customer support platforms (e.g., Zendesk, Freshdesk Experience: SaaS company.: 1 year (Required) Location: Salem, Tamil Nadu (Required)

About Apna: Apna is India's leading jobs platform built for the entire spectrum of the workforce—from entry-level and frontline workers to mid-skill professionals. It enables millions of job seekers and employers to connect directly and efficiently across industries such as sales, marketing, delivery, operations, customer support, finance, and more. Role Overview We are looking for a highly solution-oriented and analytical Support Operations Lead (Escalations) to manage critical employer escalations across Apna's hiring journey. You will independently handle all high-priority and complex cases routed to the Escalation desk, ensuring quick resolution, data-backed decisions, and a world-class support experience. This Role is suited for someone who loves solving problems, thrives under pressure, and enjoys working cross-functionally. Requirement - 1 Location - Bangalore (Work from Office - Domlur) Skills Required for the role - Fluent in English, and Hindi (must) Working : 5-day working (flexibility to work 6 days as per business requirements) Requirements Responsibilities: End-to-End Escalation Handling: Own and resolve all L2 escalations raised by employers across the support lifecycle: onboarding, job posting, job fulfillment, and hiring Act as the final escalation point for critical issues, ensuring swift and effective resolution Social Media Escalation Management: Monitor and respond to employer queries or concerns raised on platforms like LinkedIn, Twitter, etc Work with social and communications teams to maintain a consistent, empathetic, and professional brand tone Internal Escalation Ownership: Serve as the go-to person for internal support teams when workflows break or need intervention Coordinate with cross-functional stakeholders (Product, Ops, Tech, Sales) to unblock issues and align on solutions Problem Solving & Root Cause Analysis: Deep dive into recurring issues, identify patterns, and recommend fixes or process changes Drive closure through documentation (SOPs, RCA reports) and preventive measures Data-Backed Decision Making: Use support data and insights to prioritize problems and propose scalable solutions Maintain dashboards, track metrics, and share learnings with leadership for continuous improvement Communication & Influence: Communicate clearly and persuasively in English with employers and internal stakeholders Use strong convincing skills to guide discussions toward resolution, especially in tough conversations What we're looking for: 3-6 years of experience in support ops, escalation management, or customer experience roles (ideally in tech/platform/marketplace environments) Hands-on experience with L2 support workflows and owning high-stakes cases Strong problem-solving skills with a logical, solution-first approach Experience in handling both social media escalations and internal process breakdowns Excellent communication skills; fluent in English with a natural ability to convince and empathize Data-savvy - can interpret data, draw insights, and act on it confidently Proficient with tools like Zendesk, Freshdesk, or similar platforms Why join Apna? Make a direct impact by improving employer experience across India's #1 job platform Be the voice of the customer and drive change without needing to manage a team Join a high-growth, mission-driven company solving meaningful problems at scale Work with smart, collaborative teams in a fast-paced environment where your work truly matters

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP) Manage email inboxes, scheduling, and administrative priorities Engage with customers and community members via forums, comments, and DMs Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.) Assist with operational and hands-on tasks requiring strong technical skills Maintain accuracy and attention to detail when working with reports and tracking systems What We're Looking For At least 1 year of online/remote work experience (required) Proficient/advanced in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP, data organization) Experience with Zendesk, Shopify, RLM, Qlik, ClickUp, Asana, and Google Analytics not required but preferred Excellent written communication skills and strong organizational abilities Ability to manage multiple priorities effectively in a fast-paced environment Comfortable working with inventory, order management systems, and data reporting platforms Bonus points if you have technical experience supporting operational processes or product-based businesses Technical Requirements A laptop or desktop with at least an i5 processor (or Mac equivalent) A reliable internet connection with at least 15 Mbps download/upload speed A quiet, dedicated workspace What We Offer 100% remote work — work from anywhere Performance reviews and growth opportunities within our team Health and dental insurance (or a health stipend based on location) Paid time off to support your work-life balance Access to learning tools and regular feedback to fuel your career development A collaborative and supportive work environment where your contributions truly matter If you’re an experienced online professional who’s ready to help high-growth brands stay organized and scale smarter — we’d love to meet you. Apply now and join a team that values your skills, drive, and ambition!

Job Description Zendesk is seeking a Senior Software Engineer to join our Engineering Productivity team in Pune,APAC In this role, you will tackle highly scalable technical challenges and contribute to enhancing our engineering processes. About the team: The Engineering Productivity team is dedicated to helping Zendesk Engineering teams provide easy-to-use tools and infra that simplify the process of building, testing, and delivering reliable products for our customers. Our mission focuses on collaborating closely with our internal development teams while continuously improving our productivity tools. W hat you get to do every day: � Working with the team of engineers maintaining the different CI/CD tools at Zendesk (Jenkins, Sonarqube etc) � Develop a powerful tooling platform that leverages SonarQube and Jenkins customization to facilitate continuous code building and test case execution � Continuously seek to improve the reliability and cost of the CI platforms by understanding usage patterns and preventing abuse � Engage in daily stand-up meetings to discuss progress, challenges, and priorities with your team. � Participate in brainstorming sessions to identify new opportunities for improving workflows and tools. � Write clean, maintainable, and efficient code while adhering to industry best practices. � Develop proactive and extensive monitoring and reporting systems which improve observability of the systems and help reduce MTTR � Mentor and guide engineers, fostering a culture of continuous learning and technical excellence. In order to promote a culture of accountability and transparency in project deliverables and timelines. � Conduct code reviews, providing constructive feedback to peers and mentoring junior engineers. � Troubleshoot and resolve technical issues, ensuring the reliability and performance of engineering systems. � Stay current with emerging technologies and trends, sharing insights and recommending improvements to the team. � Lead by example - conduct and participate in thorough design and code reviews to maintain high development standards, ensuring the code is clean, efficient, and maintainable. � Communicate effectively with business owners and other stakeholders to understand business needs and translate them into technical requirements, working collaboratively with cross-functional teams to ensure continuous delivery of value to our customers. What you bring to the role: � 7+ years of industry experience with at least 3+ years of relevant experience in Jenkins, SonarQube and other DevOps tools in a SaaS company or a product development organization � Experience with working with one or more public clouds (AWS, GCP, Azure) � Experience with infrastructure automation tools like Terraform, Crossplane, CloudFormation � Proficient with any of the following programming languages - Go, Python, Ruby. � Strong understanding of DevOps practices and methodologies. � An understanding of or experience with modern devops tooling - Docker and Kubernetes. � Have built some good understanding of Observability tools ( Datadog/Prometheus/Graphana) � Familiarity with build tools such as Maven and CI/CD pipelines. � Excellent problem-solving skills and the ability to work under pressure. � A demonstrated willingness to learn and adapt to new technologies and tools. � A quality, balanced approach to development and testing, including TDD where appropriate. � Exceptional problem-solving abilities and attention to detail. � Strong communication skills, both written and verbal - you’ll be collaborating closely with people in multiple time zones. � Ability to work independently and in a team, with a proactive approach to improving processes and outcomes. Preferred Skills: � Understanding of microservices architecture and API development. � Familiarity with infrastructure as code (IaC) tools like Terraform or CloudFormation. � Awareness of GenAI Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Who we’re looking for Zendesk’s Employee Experience Applications team shapes how 6,000+ colleagues connect, build, and ship great products. We need an outgoing, innovative business systems analyst who can turn Atlassian products into a seamless workplace platform—owning strategy, integrations, and adoption while delighting users every step of the way.  What you’ll be doing Own the Atlassian product roadmap, maintaining product backlog, and prioritize work to deliver value to Zendesk employees Partner with stakeholders to uncover pain points, map processes, and translate them into innovative solutions Lead discovery workshops, rapid prototypes, and proof‑of‑concepts that unlock new ways of working Integrate Jira and Confluence with Slack, GitHub, and other SaaS tools, using APIs, marketplace apps and automations to automate end‑to‑end flows Curate and govern plug‑ins, ensuring performance, security, and measurable ROI Design dashboards and OKRs that surface insights, track adoption, and tell clear stories with data Champion change management—craft communication plans, deliver live training, and publish self‑service content that drives enthusiastic uptake Define and audit permission models balancing collaboration, privacy, and compliance requirements Upskill the Global Service Desk team to scale end‑user support Optimize performance by removing unused objects in Jira (Workflows, custom fields, etc) Support content management best practices in Confluence—audit spaces, coach owners, and archive stale content Build business cases for new technology that will scale how Zendesk delivers to customers  What you bring to the role 6+ years administering Jira and Confluence and AI‑driven automation features, with at least 3 years in a business systems or product ownership capacity for an organization of 5,000+ users Proven record leading cross‑functional projects from discovery through rollout, using Agile, Prosci/ADKAR, or similar frameworks Strong integration skills with REST APIs, webhooks, and scripting (e.g., Python, Node.js) Fluency with analytics and reporting tools such as eazyBI, Tableau, or BigQuery Polished communication and facilitation skills—comfortable presenting to executives, guiding power users, and supporting frontline teams Passion for experimentation, continuous improvement, and simplifying complex processes Commitment to inclusive, accessible solutions and respectful collaboration across diverse teams  About Us Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.  Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

We’re Hiring: Back Office Specialist! Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! We are currently on the lookout for a Back Office Specialist to join our team A at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant! Role : Back Office Specialist Work Arrangement : Work From Home Location : India Schedule : Night shift Job description: A Back Office Specialist is responsible for efficiently managing and processing a variety of administrative and operational tasks to support the company's business functions. This role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously. The ideal candidate will have experience in data management, proficiency in office software, and excellent communication abilities. Transaction Monitoring: Oversee receipt and verification processes to ensure accurate transaction records. Ticket Handling: Manage pending tickets, maintain an updated Escalations Tracker, and process Back Office (BO) tickets efficiently using a ticketing system (e.g., Zendesk or similar). Communication Support: Communication Support: Participate in BO group chats to assist the Customer Service team in resolving tickets and addressing inquiries. Data Management: Handle electronic bankruptcy files and process electronic dispute transactions, including those processed through e-OSCAR. Payment Reviews and Refunds Complaint Resolution: Address scanned mail complaints and update the mail complaints tracker. Payment Review: Manage stale-dated check payment reviews and check image/cancellation requests. Fraud Prevention: Execute necessary actions, such as fraud-related account deletions, to ensure account security. Account Handling: Unlock accounts related to Collections, PP, HFAC, and HCRL, and resolve card-related issues. Account Verification: Update customer verification details such as SSNs and identity verification processes. (2) Manage ID verification processes (e.g., Onfido or similar tools) and reset passwords when required. Documentation: Maintain accurate records of all processed tasks and ensure documentation is readily available for review. Process Improvement: Contribute to the development and implementation of process improvements to increase efficiency and accuracy in back office operations. Engage in cross-training: To enhance flexibility and support workload demands across back-office functions. Qualification and requirements: Education: Degree in Business Administration or a relevant field. Experience: Prior experience in administrative or back-office roles, including data management and ticket handling. Attention to Detail: Strong commitment to accuracy in task execution. Organizational & Time Management: Ability to handle multiple tasks efficiently within deadlines. Software Proficiency: Experience with ticketing systems (e.g., Zendesk or similar), dispute management platforms (e.g., e-OSCAR), and payment processing tools (e.g., Stripe, JP Morgan). Communication & Collaboration: Strong interpersonal skills to coordinate with various teams. Adaptability: Willingness to work across different shifts as required. Perks & Benefits: Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment Flexible leave credits which may be used for vacation, emergency and sick leaves Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties – with items to give away and cash prizes! Endless opportunities for career advancement Annual Performance Review with Salary Increase We set you up for success with a company-provided PC/Laptop and fiber internet connection Tech-on-wheels Support Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues International career growth and connections Unlimited cash incentives for hired referrals Mental Wellness Employee Assistance program through Lifeworks In-house psychiatrist available to support employees' well-being Become part of the Employee Share Units program Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc. Cloudstaff : Build Your Career, Anywhere Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being. Why Cloudstaff is the #1 Workplace? Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment. **To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**

We're seeking a Contractual GCCAI/Dialogflow Architect to lead the design and implementation of intelligent contact center solutions using Dialogflow CX/ES and Google Cloud Contact Center AI (GCCAI). Key Responsibilities Architect and implement scalable AI-driven chat/voice solutions using Dialogflow and GCP. Integrate Dialogflow with CRMs (Salesforce, Zendesk) and telephony systems (Genesys, Avaya, Twilio). Design NLP models, intents, entities, and fulfillments. Build secure, high-performing backend integrations using Node.js, Python, or Java. Lead PoCs, client demos, and collaborate with cross-functional teams. Skills Required Dialogflow CX & ES Google Contact Center AI (GCCAI) GCP (Cloud Functions, Pub/Sub, Cloud Run, BigQuery) Webhook & API Integration Knowledge of STT, TTS, NLP Exposure to telephony/SIP/IVR systems Strong communication and client-handling skills (ref:hirist.tech)

We are seeking a skilled and customer-focused Helpdesk Support Executive with 2 years of experience to join our IT support team. The ideal candidate will be responsible for providing first-level technical support, resolving IT-related issues, and ensuring smooth day-to-day operations for end-users. Responsibilities Key Responsibilities: Provide first-level contact and problem resolution for users with hardware, software, and application issues. Respond to queries via phone, email, chat, or ticketing system. Troubleshoot and resolve technical issues related to desktops, laptops, printers, and network connectivity. Escalate unresolved issues to the next level of support. Maintain accurate records of issues and solutions within the ticketing system. Assist in setting up new user accounts and workstations. Follow up with users to ensure full resolution of issues. Provide support for remote users and mobile devices. Document internal procedures and contribute to knowledge base articles. Qualifications Required Skills and Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 2 years of experience in a helpdesk or technical support role. Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking. Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk). Excellent communication and interpersonal skills. Ability to work independently and in a team environment. Strong problem-solving and multitasking abilities. Preferred Qualifications Essential skills Experience with Active Directory and remote desktop tools.

About the Client Our client is a tech-enabled outsourcing platform that seamlessly integrates AI with human expertise to deliver exceptional customer experiences. Their service offerings—ranging from telecalling to sales and support—combine automation with skilled professionals to enhance efficiency, reduce operational costs, and drive scalable growth across industries. About the Role We are seeking a dynamic AI Deployment Specialist for a customer-facing, project management + technical role. You will serve as the key link between clients, technology, and internal teams, leading the end-to-end deployment of AI voice and chat agents . From gathering requirements to integration, testing, go-live, and continuous improvement—you will own the success of each deployment. Key Responsibilities Conduct deep-dive sessions with clients to understand their goals, data flows, compliance needs, and success metrics. Translate business requirements into a structured AI agent blueprint including conversation flows, prompts, fallback logic, and reporting mechanisms. Collaborate with Product, Engineering, and Operations teams to configure, test, and launch AI agents within defined timelines and budgets. Integrate AI solutions with CRMs, telephony systems, and external data sources via APIs and webhooks; validate all end-to-end interactions. Lead User Acceptance Testing (UAT), gather feedback, and ensure smooth go-live. Monitor key performance indicators such as containment rate, CSAT, and resolution times; iterate to improve agent performance. Identify new use cases, recommend channels, and build business cases to support upselling and cross-selling efforts in collaboration with Sales. Surface product gaps and contribute to the product roadmap with data-backed insights. Coordinate with the operations team and other stakeholders to ensure smooth delivery and timely resolution of any issues. Support growth initiatives by identifying opportunities for account expansion and soliciting client referrals. Guide the prompt writing and content team in designing, launching, and optimizing AI agents. Collaborate with Finance for billing-related activities. Host regular business reviews (weekly, monthly, and quarterly) to proactively address client needs and provide effective solutions. Required Skills & Qualifications 3+ years of experience in deploying conversational AI solutions (voice or chat) in a client-facing capacity. Demonstrated experience integrating AI agents with CRMs or ticketing platforms like Zendesk, Freshdesk, or custom systems. Familiarity with web technologies and APIs; able to collaborate closely with engineering teams. Strong project management skills including scoping, timeline management, stakeholder communication, and risk mitigation. Excellent verbal and written communication skills—capable of translating complex technical concepts into clear business value. A continuous improvement mindset—viewing go-live as just the beginning of the optimization journey.

Sr. Technical Support with a blended process at a company in Navi Mumbai. Here are the key details: Job Title: Sr. Customer Support Associates || Technical Support (Blended Process) Location: Navi Mumbai Salary: Up to 6.50 LPA Work Mode: Work From Office (Please Note: No pick-up/drop facility. Candidates will need to manage their own commute) Shift: Rotational Shifts & Rotational Week Offs Working Days: 5 days a week (Rotational) Joining: Immediate joiners preferred Candidate Criteria: Minimum 10th Passed. Minimum 1 year of experience in Technical Support with a Blended Process (Voice & Chat) in International BPO. Prior knowledge or experience in US Healthcare processes and EMR systems is an added advantage. Excellent verbal and written communication skills. Neutral accent appropriate for US-based customer interactions. Must be comfortable working on rotational shifts aligned with the EST time zone, along with rotating weekly offs. Must be comfortable with Work From Office (no pick-up or drop facility). Must be comfortable handling both voice calls and chat support. Preferred Skills & Competencies: Strong problem-solving, troubleshooting, and analytical abilities. Ability to thrive in a fast-paced, high-volume support environment. Familiarity with EMR systems such as Epic, Cerner, Athenahealth, and DrChrono is a strong advantage. Understanding of HIPAA regulations and healthcare industry compliance standards is preferred. Experience using CRM/ticketing tools like Zendesk, Salesforce, or similar platforms. Detail-oriented with excellent organizational and time-management skills. Fast learner with adaptability to evolving business and technology landscapes. Roles & Responsibilities: Deliver outstanding technical support and customer service via voice, email, and chat. Troubleshoot and resolve customer issues with accuracy and professionalism, adhering to SLAs and operational guidelines. Manage cases end-to-end with timely follow-ups and updates. Collaborate with internal teams and escalate issues where necessary. Handle multiple communication channels while maintaining service quality and professionalism. Job Types: Full-time, Permanent Pay: Up to ₹650,000.00 per year Benefits: Provident Fund Shift: Rotational shift Ability to commute/relocate: Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): This is a pure rotational shift job with rotational week-off. No commute provided by the company. Are you ready to commute on your own for this job? Education: Secondary(10th Pass) (Required) Experience: Technical support: 1 year (Required) Language: English (Required) Location: Navi Mumbai, Maharashtra (Required) Work Location: In person

Your role Position created via EIB What You'll Be Doing What We Need CORPAY is currently looking to hire a Customer Onboarding Associate. This position falls under our Corpay Payables division and would be located in our Nagpur, India office. As a Customer Onboarding Associate, you will be responsible for ensuring a seamless onboarding experience for customers by guiding them through the implementation of Corpay’s financial technology solutions. This role requires excellent communication skills, strong attention to detail, and a customer-focused approach. How We Work As a Customer Onboarding Associate, you will be expected to work in the Nagpur office. CORPAY will set you up for success by providing: Assigned workspace in Nagpur, India office Company-issued equipment Formal, hands-on training Other benefits as may be determined by Nagpur office management Roles & Responsibilities Assist new customers with onboarding, API integrations, and software setup. Ensure customer data is correctly mapped and imported into the ERP/accounting system. Conduct product demos and training for new users. Address client concerns related to invoice automation, payments, and reconciliation. Work with cross-functional teams to improve onboarding efficiency. Monitor customer engagement and address adoption challenges. Qualifications & Skills Bachelor's degree in Business, Finance, or related field. 1-3 years of experience in customer onboarding, support, or client relations. Experience with ERP/accounting software (NetSuite, SAP, QuickBooks, Xero). Knowledge of payments and fintech platforms. CRM & Support tools experience (Salesforce, Zendesk, HubSpot). Strong problem-solving and communication skills. Key Attributes of the Ideal Candidate Customer-focused mindset Strong problem-solving ability Ability to handle multiple priorities Strong relationship management skills Benefits Competitive salary package Career growth opportunities Exposure to global clients Health insurance and flexible work options Our Company & Purpose CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before. We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement. Equal Opportunity/Affirmative Action Employer CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. About Corpay Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements. Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities. Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Job Description What you"ll do As a member of the centralized quality and reliability team, support engineering teams to develop, test and launch new products Design and execute testing strategies and comprehensive test plans covering functional and non-functional requirements Drive cross functional testing initiatives from conception to launch Perform manual and automated testing as needed. Create and maintain UI and API automated tests Contribute to developing and maintaining existing automation test frameworks Own the entire QA lifecycle including planning, testing, and reporting Document and report all identified bugs and defects clearly, ensuring accurate reproduction steps. Develop and maintain robust documentation for testing processes and procedures. Qualifications 4+ years of experience planning, designing and executing manual and automated tests for enterprise Saas products Fluency with scripting languages like JavaScript, Typescript or Ruby Experience with testing frameworks and tools like Selenium, Cypress, Playwright, JUnit Hands on experience in design, implementation and maintenance of high-quality UI, API, load and performance automation suites. Understanding and experience with CI/CD tools like Jenkins, Spinnaker, Github Actions (a plus) Experience working in a global environment, with an understanding of cultural sensitivities and localization practices (a plus). Excellent communication and collaboration skills. Strong analytical and problem-solving skills. Excellent written and verbal communication skills in English, with the ability to communicate effectively with a global team. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

About Our Client: Our client is a tech-enabled outsourcing platform that integrates AI with human expertise to deliver exceptional customer experiences. Their services—ranging from telecalling to sales and support—leverage automation and trained professionals to drive efficiency, reduce costs, and scale business growth across industries. Job Description: AI Deployment Specialist Location: Noida Experience: 3+ Years Qualification: Bachelors in Engineering or relevant field About the role: This is a customer-facing, project management + technical role focused on deploying AI voice/chat agents for clients. You’ll act as a bridge between customers, tech, and internal teams—making sure the AI agent is designed, integrated, tested, launched, and improved continuously. Responsibilities: Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics. Translate requirements into a clear agent blueprint for building AI agent—conversation flows, prompts, fallback logic, and reporting. Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets. Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs. Guide customers through UAT, collect feedback, and secure go-live approval. Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance. Identify new use cases and channels, build business cases, and partner with Sales to grow account revenue. Surface product gaps and influence the roadmap with data-backed insights. Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers. Raise open issues with cross-functional teams and drive resolution in a timely manner. “Growth” getter & upseller: Find opportunities to upsell/cross-sell/upgrade in existing customer base to expand the MRR or recurring revenue. Solicit references from existing customers. Own the customer journey from kickoff to steady state, helping prompt writers design, launch and iterate on their AI agents. Coordinate with finance teams for billing initiatives. Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions. Requirements: 3+ years in customer-facing implementation of conversational AI (voice or chat). Proven experience integrating AI solutions with CRMs or ticketing platforms (e.g., Zendesk, Freshdesk, custom stacks). Comfort with basic web tech and APIs, enough to collaborate effectively with engineers. Strong project-management discipline: scoping, timelines, risk mitigation, stakeholder updates. Executive-level communication skills; able to translate technical details into business impact. Mindset of continuous improvement—you treat go-live as Day 1, not done.

Job Summary: We are looking for a proactive and technically adept Support Engineer to join our AI Enablement team at InfoPark, Cochin. This role sits at the critical junction of AI technology and customer support operations, focusing on the homeowners insurance domain. You’ll help train and deploy AI models to automate support tasks, optimize intelligent tools for underwriting and claims workflows, and improve customer and agent interactions across digital channels—while continuing to support existing manual tasks. Key Responsibilities: AI Model Training & Data Curation: Prepare, label, and validate underwriting and claims support data and documents to train models for tasks related to underwriting and claims workflows and responding to insured inquiries. Support Workflow Automation: Partner with AI engineers to build and refine automation for routine tasks such as document verification, claims intake, estimate reviews, and chat-based interactions. Performance Monitoring & Feedback: Continuously evaluate AI performance in production, identify gaps, and provide actionable feedback to enhance model accuracy and usability. Cross-Functional Collaboration: Serve as a key liaison between the AI development team and customer support teams, ensuring tools meet operational requirements and frontline needs. Training & Enablement: Onboard support staff on AI-driven tools and gather user feedback to guide tool enhancements. System Maintenance & Troubleshooting: Monitor system reliability, escalate technical issues, and support the stability of AI tools across platforms. Documentation & Standards: Maintain internal documentation for data labeling standards, model training processes, and tool usage protocols and develop requirements documents for tool enhancements. Required Qualifications: 2+ years in technical support, customer support, or insurance operations (preferably in homeowners insurance). Familiarity with insurance workflows—especially policy servicing and claims handling. Basic understanding of AI/ML concepts, especially Natural Language Processing (NLP). Strong analytical and troubleshooting skills. Experience with support platforms like Zendesk, HubSpot or Salesforce. Excellent interpersonal and communication skills. Preferred Qualifications: Experience labeling or training datasets for AI/chatbot models. Exposure to tools like chatGPT, Gemini, Copilot, etc. Knowledge of data privacy practices and compliance standards in the insurance sector. Basic proficiency in Python or SQL for data handling. Why Join Us: Play a central role in transforming the insurance industry with AI. Collaborate with global, cross-functional teams at the cutting edge of support automation. Work from a modern, innovation-driven environment at InfoPark, Cochin. Enjoy a flexible, inclusive work culture with growth opportunities in AI and insurance technology. Qualifications: Any Graduates, preferably finance or IT field Reports To: Director of AI Operations / Support Automation Lead Location Kochi | Full Time Years Of Exp 2+ years experience in relevant field Note Ready to relocate to Kochi and join immediately Ready to work from office

We are seeking a proactive and tech-savvy Software Support Associate who is ready to join at our Kochi & Coimbatore Office to provide first-level technical support to customers and internal users. The ideal candidate will be responsible for diagnosing and resolving software-related issues, ensuring customer satisfaction, and maintaining documentation. You will play a vital role in helping users get the most value from our software products. He also needs basic networking knowledge. Key Responsibilities: Respond to customer queries via phone, email, chat, or ticketing systems. Troubleshoot software issues, bugs, and user errors in a timely manner. Guide customers through step-by-step solutions or escalate to development teams when necessary. Document issues, resolutions, and standard procedures in the knowledge base. Collaborate with QA and Product teams to identify recurring issues and improve product stability. Assist in software installations, configurations, updates, and license activations. Provide feedback on product usability and suggest improvements. Maintain high levels of customer satisfaction through professional and clear communication. Perform root cause analysis for critical incidents and contribute to incident resolution reports. Required Skills & Qualifications: Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience). Strong verbal and written communication skills in English. Ability to understand and explain technical issues to non-technical users. Basic knowledge of software systems, operating systems (Windows/Linux), and databases. Familiarity with ticketing systems like Zendesk, Freshdesk, or Jira. Strong analytical and problem-solving skills. Customer-focused mindset with patience and empathy. Preferred Qualifications: Prior experience in a software support/helpdesk role. Exposure to SQL, APIs, or cloud platforms (AWS, Azure). Familiarity with SaaS platforms or enterprise software support. Location: Kochi & Coimbatore Working Days: Monday to Saturday Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Shift: Day shift Work Days: Weekend availability Work Location: In person

About The Role We are looking for a dynamic and driven Customer Success Associate to join our team. You’ll be at the forefront of managing our customer relationships across the Media funnel - resolving queries, addressing grievances, ensuring high customer satisfaction, and converting revenue opportunities. This role is critical in delivering a seamless experience to our customers while ensuring we retain and grow our user base through excellent support and proactive relationship management. About Inc42 Media Inc42 is India’s #1 startup media & intelligence platform that informs, educates and empowers startup & business leaders through its incisive reporting, insightful reports, curated events & communities, and industry-leading executive courses & programs. Since launching in January 2015, and having risen to become the authoritative voice on India’s startup economy, we've moved markets, gotten the early scoop on billions of dollars of transactions, and told you what's happening deep inside some of the fastest-growing startups & industries alike. Our stories have been followed by the Wall Street Journal, Bloomberg, Reuters, TechCrunch, and other major outlets hundreds of times. We also track over 50,000+ startups and provide market research and intelligence through our in-depth research reports, and we organise some of the most sought-after conferences and events for startup & business leaders across India. In 2020, we introduced Inc42 Plus, our exclusive membership program tailored for startup & business leaders, amassing over 10,000 members in record time. Apart from our sharp reporting & insightful research, through Inc42 BrandLabs, we partner with enterprises & brands to help them create branded content & experiences and reach our audience of decision makers. What You'll Do Customer Support & Query Resolution Act as the first point of contact for all customer queries received via email, WhatsApp, social channels, or platform chat Troubleshoot user issues, escalate when needed, and ensure timely resolution across different platforms Maintain accurate records of customer interactions using CRM/ticketing tool Relationship Management Build and maintain strong relationships with users by proactively following up post-resolution Handle grievances with empathy and professionalism, turning negative experiences into positive ones Manage refund/compensation/escalation protocols with internal coordination Customer Satisfaction & Retention Monitor CSAT/NPS scores and identify patterns or areas of concern Drive initiatives that increase customer delight and reduce churn Share regular insights from customer feedback with product, marketing, and ops teams Revenue Opportunity Identification Spot upsell and cross-sell opportunities during user conversations (e.g., Plus memberships, event passes, subscriptions) Pitch relevant offerings and convert warm leads into revenue Collaborate with the sales and growth teams for handovers of high-potential leads Reporting & Insights Track ticket volume, resolution time, repeat queries, and other support KPIs Present weekly/monthly reports with actionable insights to internal stakeholders Maintain and update the internal knowledge base/FAQs based on recurring questions Qualifications & Skills 1–3 years of experience in a Customer Success/Support role Strong communication skills (written + spoken) Proven ability to de-escalate tense situations and handle complaints gracefully Familiarity with CRM platforms like HubSpot, Intercom, Zendesk, or similar Organised, punctual, and process-oriented Previous experience in media, digital content, or SaaS startups is a plus Understanding of subscription-based business models is a plus Exposure to sales enablement or upselling practices Knowledge of basic analytics (Google Sheets, dashboards)

About The Role We are looking for a dynamic and driven Customer Success Associate to join our team. You’ll be at the forefront of managing our customer relationships across the Media funnel - resolving queries, addressing grievances, ensuring high customer satisfaction, and converting revenue opportunities. This role is critical in delivering a seamless experience to our customers while ensuring we retain and grow our user base through excellent support and proactive relationship management. About Inc42 Media Inc42 is India’s #1 startup media & intelligence platform that informs, educates and empowers startup & business leaders through its incisive reporting, insightful reports, curated events & communities, and industry-leading executive courses & programs. Since launching in January 2015, and having risen to become the authoritative voice on India’s startup economy, we've moved markets, gotten the early scoop on billions of dollars of transactions, and told you what's happening deep inside some of the fastest-growing startups & industries alike. Our stories have been followed by the Wall Street Journal, Bloomberg, Reuters, TechCrunch, and other major outlets hundreds of times. We also track over 50,000+ startups and provide market research and intelligence through our in-depth research reports, and we organise some of the most sought-after conferences and events for startup & business leaders across India. In 2020, we introduced Inc42 Plus, our exclusive membership program tailored for startup & business leaders, amassing over 10,000 members in record time. Apart from our sharp reporting & insightful research, through Inc42 BrandLabs, we partner with enterprises & brands to help them create branded content & experiences and reach our audience of decision makers. What you'll do: 1. Customer Support & Query Resolution Act as the first point of contact for all customer queries received via email, WhatsApp, social channels, or platform chat Troubleshoot user issues, escalate when needed, and ensure timely resolution across different platforms Maintain accurate records of customer interactions using CRM/ticketing tool 2. Relationship Management Build and maintain strong relationships with users by proactively following up post-resolution Handle grievances with empathy and professionalism, turning negative experiences into positive ones Manage refund/compensation/escalation protocols with internal coordination 3. Customer Satisfaction & Retention Monitor CSAT/NPS scores and identify patterns or areas of concern Drive initiatives that increase customer delight and reduce churn Share regular insights from customer feedback with product, marketing, and ops teams 4. Revenue Opportunity Identification Spot upsell and cross-sell opportunities during user conversations (e.g., Plus memberships, event passes, subscriptions) Pitch relevant offerings and convert warm leads into revenue Collaborate with the sales and growth teams for handovers of high-potential leads 5. Reporting & Insights Track ticket volume, resolution time, repeat queries, and other support KPIs Present weekly/monthly reports with actionable insights to internal stakeholders Maintain and update the internal knowledge base/FAQs based on recurring questions Qualifications & Skills 1–3 years of experience in a Customer Success/Support role Strong communication skills (written + spoken) Proven ability to de-escalate tense situations and handle complaints gracefully Familiarity with CRM platforms like HubSpot, Intercom, Zendesk, or similar Organised, punctual, and process-oriented Previous experience in media, digital content, or SaaS startups is a plus Understanding of subscription-based business models is a plus Exposure to sales enablement or upselling practices Knowledge of basic analytics (Google Sheets, dashboards)

About Aeris: For more than three decades, Aeris has been a trusted cellular IoT leader enabling the biggest IoT programs and opportunities across Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Our IoT technology expertise serves a global ecosystem of 7,000 enterprise customers and 30 mobile network operator partners, and 80 million IoT devices across the world. Aeris powers today’s connected smart world with innovative technologies and borderless connectivity that simplify management, enhance security, optimize performance, and drive growth. Built from the ground up for IoT and road-tested at scale, Aeris IoT Services are based on the broadest technology stack in the industry, spanning connectivity up to vertical solutions. As veterans of the industry, we know that implementing an IoT solution can be complex, and we pride ourselves on making it simpler. Our company is in an enviable spot. We’re profitable, and both our bottom line and our global reach are growing rapidly. We’re playing in an exploding market where technology evolves daily and new IoT solutions and platforms are being created at a fast-pace. A few things to know about us: We put our customers first . When making decisions, we always seek to do what is right for our customer first, our company second, our teams third, and individual selves last. We do things differently. As a pioneer in a highly-competitive industry that is poised to reshape every sector of the global economy, we cannot fall back on old models. Rather, we must chart our own path and strive to out-innovate, out-learn, out-maneuver and out-pace the competition on the way. We walk the walk on diversity . We’re a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and more – and that’s by design. We see diverse perspectives as a core competitive advantage. Integrity is essential. We believe in doing things well – and doing them right. Integrity is a core value here: you’ll see it embodied in our staff, our management approach and growing social impact work (we have a VP devoted to it). You’ll also see it embodied in the way we manage people and our HR issues: we expect employees and managers to deal with issues directly, immediately and with the utmost respect for each other and for the Company. We are owners. Strong managers enable and empower their teams to figure out how to solve problems. You will be no exception, and will have the ownership, accountability and autonomy needed to be truly creative. NOC Engineer Network Operations Center (NOC) Engineers monitor applications and infrastructure for a IOT solution to proactively detect problems from a central location. They analyze problems, perform troubleshooting and incident response on the system, escalate to next level and track problems through to resolution. Job Detail Function: Global Service Operations Center Position: NOC Engineer Location: Noida Responsibilities: Alarms monitoring of Aeris application and infrastructure Proactively identify the problem and take the defined actions based on scripted method of procedures Provide expertise in monitoring to department peers Escalate the issue to next level and ensure the problem resolution Page the stake holders and Set-up the Incident management bridge for problem resolution Document the problem, impact and resolution delivered by SMEs. Managing multiple cases at one time while adding procedural documentation Manage your workload by accurately gauging timelines and meeting timelines Required to work in 24*7 shift Candidate Prerequisites Qualifications: Degree within Electronics Engineering/Telecommunication Engineering/ Computer Science/Computer Engineering or equivalent. Years of experience: 2-5 years Technical and/or functional skills: Consistent success in NOC or in an IT helpdesk within a high traffic, global enterprise environment. Experience with Zendesk, Jira or ticket tracking best practices Excellent written and verbal communication Experience with diagnostic tools and reading and interpreting logs Excellent organization skills A curious mindset and a passion for continued learning, staying abreast of new technology and techniques Service Performance indicators and their interpretation. Working experience in either Access, Core, Transport networks Knowledge of routers/switches/firewall desired but is not mandator Personality attributes: Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner. Must possess good communication skills and fluent in English speaking and Writing. Strict adherence to company policies, confidentiality, and mature judgment must be always demonstrated Desire to excel, capability to drive the solution of a problem and flexibility in work schedule Consistent attention to detail High level of commitment Team Player Customer focus approach and sense of urgency Ready to work in shifts 24x7 U0G9OVNuuv

Job Title: Customer Service L1 Support Engineer Department: Application Support Location: Mumbai Reports to: Global Application Support Manager Experience Required : 2-4 years Employment Type : Full-time Job Summary: We are looking for a proactive and detail-oriented L1 Support Engineer to join our customer service team. You will be the first point of contact for our customers, responsible for handling incoming queries, resolving basic technical issues, and escalating unresolved problems to L2/L3 support. Key Responsibilities: • Act as the first line of contact for customers via phone, email, chat, or ticketing system. • Diagnose and troubleshoot basic technical issues, guiding customers through step-by-step solutions. • Provide timely and accurate responses to customer queries. • Escalate complex problems to higher-level support engineers (L2/L3). • Log all interactions, incidents, and resolutions in the support system. • Monitor system alerts and respond to critical incidents within defined SLAs. • Collaborate with internal teams to ensure customer satisfaction. • Follow standard procedures for proper escalation of unresolved issues. • Maintain a high level of professionalism and empathy in all interactions. • Contribute to the creation and maintenance of knowledge base articles. Requirements: • Bachelor’s degree in computer science, Engineering, or equivalent experience. • 2–5 years of experience in a technical support/customer service role. • Basic knowledge of operating systems (Windows/Linux), networking fundamentals, and troubleshooting techniques. • Familiarity with support tools like Zendesk, Freshdesk, Jira, ServiceNow, or similar. • Excellent verbal and written communication skills. • Ability to work in shifts and under pressure. • Strong problem-solving skills and attention to detail. • Willingness to learn and grow in a fast-paced environment. Good to Have: • Experience with ITIL processes and ticketing systems. • Certifications such as ITIL Foundation, or Microsoft Certified: Azure Fundamentals or AWS. • Knowledge of cloud platforms, SaaS products, or CRM tools. Shift & Work Environment: • Rotational shifts (24x7 support model). • In-Office and On-site depending on business needs

Job Summary: We are looking for a skilled and motivated Tech Support Team Lead to manage and guide our technical support team. This role will be responsible for overseeing the day-to-day operations of the support desk, ensuring prompt resolution of customer issues related to access control systems, and driving continuous improvement in customer satisfaction and service quality. Key Responsibilities:  Lead and manage a team of technical support engineers handling Level 1 & 2 support.  Provide technical guidance on access control hardware (controllers, readers, door locks) and software (management platforms, mobile apps, etc.).  Supervise ticket management, ensure SLA compliance, and optimize resolution time.  Troubleshoot complex escalated issues and coordinate with engineering/product teams as needed.  Train team members on new technologies, procedures, and best practices.  Develop and maintain a knowledge base and support documentation.  Monitor team performance using KPIs (First Contact Resolution, CSAT, Ticket Volume, etc.).  Assist in onboarding new clients and technical training for partners/distributors.  Conduct regular audits of support quality and identify areas for improvement.  Collaborate with product and QA teams to relay field feedback and bugs. Required Skills & Qualifications:  Bachelor’s degree in Electronics, IT, Computer Science, or related field.  Minimum 5 years’ experience in technical support, preferably in physical security or access control systems.  Strong knowledge of access control protocols (Wiegand, OSDP, TCP/IP), networking fundamentals, and cloud-based platforms.  Familiarity with systems like HID, ZKTeco, Suprema, Honeywell, or similar brands.  Experience with helpdesk tools (e.g., Zendesk, Freshdesk, Jira).  Strong problem-solving, team management, and communication skills.  Ability to handle pressure and manage escalations calmly and efficiently. Preferred Qualifications:  Certifications in IT/networking (e.g., CCNA, CompTIA) or access control systems.  Experience with IoT integrations, REST APIs, or mobile credential systems.  Prior work in SaaS-based access control platforms

About Us: Rently is revolutionizing the way renters tour a home! Since 2011, Rently has powered over 15 million renter "self-tours" for over 3500 real estate operators. Rently's technology allows renters to securely check into a vacant property that uses our smart lockbox, smart home, and smart lock technology with a unique one-time access code. Rently is an ISO 27001 and PIMS 27701 Certified Organization. About the role: The Technical Support Specialist is responsible for providing technical assistance to customers, installers and residents. To be successful, the TSM 1 must have an in-depth knowledge of company products, services, partner integrations, client business practices and possess effective communication skills with a genuine desire to understand the client’s technical needs and provide value through actionable processes. TSM 1 should have knowledge of IoT devices, employ agile thinking to solve problems and provide meaningful insights into the daily technical issues of our clients. Responsibilities: ● Field escalation calls, tickets, chats, email, and/or other communication from users with inquiries regarding smart home devices, connectivity, software, and similar concerns. ● Overtakes call center communications when intervention to solve a problem escalated issues ● Submit Salesforce cases to escalate issues that require external escalations ● Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers. ● Provide a high level of actionable insight and data analysis to provide value for our customers. ● Partners with TSM 2 to identify and solve higher level issues ● Guides users through diagnostic and troubleshooting processes, which may include use of software and/or following verbal instructions. ● Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork. ● Demonstrates an increasing level of knowledge and comprehension of Rently products and integrations. ● Accurately documents and updates client records, support notes and interactions (Salesforce, ZenDesk, Dialpad, Confluence, etc). ●Ensures compliance with Rently best practices while following established policies and procedures Consistently meets OKRs and KPIs as communicated by your manager. Required Skillsets: ● Previous experience in a client-facing or account management role ● Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices. ● Strong analytical and problem-solving skills. ● Proven ability to work in a fast paced, team centered work environment ● Partners with TSS 2 to identify and solve higher level issues ● Technical aptitude and ability to identify alternative solutions to customer issues. ● Ability to handle multiple, critical, high priority issues with a sense of urgency . ● Proficiency with Google Suite Products. ● Excellent communication– verbal, written, interpersonal with strong active listening skills. ● Detail-oriented and dependable, with a positive and inquisitive attitude. ● Ability to multitask, prioritize, and collaborate ● Exhibit a high degree of self-motivation, drive and a proactive nature. Hours: Operating in US hours Be ready to work on night shifts and during weekends based on the work schedule Professional Commitment: Being a product based company we heavily invest in developing functional/ technology/ leadership skill sets in our team members. So candidates who are willing to commit to a minimum of 2 years need to apply.

AI Deployment Specialist About Our Client: Our client is a tech-enabled outsourcing platform that integrates AI with human expertise to deliver exceptional customer experiences. Their services—ranging from telecalling to sales and support—leverage automation and trained professionals to drive efficiency, reduce costs, and scale business growth across industries. Job Description: AI Deployment Specialist Location: Noida Experience: 3+ Years Qualification: Bachelors in Engineering or relevant field About the role: This is a customer-facing, project management + technical role focused on deploying AI voice/chat agents for clients. You’ll act as a bridge between customers, tech, and internal teams—making sure the AI agent is designed, integrated, tested, launched, and improved continuously. Responsibilities: Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics. Translate requirements into a clear agent blueprint for building AI agent—conversation flows, prompts, fallback logic, and reporting. Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets. Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs. Guide customers through UAT, collect feedback, and secure go-live approval. Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance. Identify new use cases and channels, build business cases, and partner with Sales to grow account revenue. Surface product gaps and influence the roadmap with data-backed insights. Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers. Raise open issues with cross-functional teams and drive resolution in a timely manner. “Growth” getter & upseller: Find opportunities to upsell/cross-sell/upgrade in existing customer base to expand the MRR or recurring revenue. Solicit references from existing customers. Own the customer journey from kickoff to steady state, helping prompt writers design, launch and iterate on their AI agents. Coordinate with finance teams for billing initiatives. Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions. Requirements: 3+ years in customer-facing implementation of conversational AI (voice or chat). Proven experience integrating AI solutions with CRMs or ticketing platforms (e.g., Zendesk, Freshdesk, custom stacks). Comfort with basic web tech and APIs, enough to collaborate effectively with engineers. Strong project-management discipline: scoping, timelines, risk mitigation, stakeholder updates. Executive-level communication skills; able to translate technical details into business impact. Mindset of continuous improvement—you treat go-live as Day 1, not done. About Hireginie: Hireginie is a prominent talent search company specializing in connecting top talent with leading organizations. We are committed to excellence and offer customized recruitment solutions across industries, ensuring a seamless and transparent hiring process. Our mission is to empower both clients and candidates by matching the right talent with the right opportunities, fostering growth and success for all.

Niuro collaborates with innovative and leading U.S. companies by providing elite tech teams that excel in delivering high-quality solutions. Within this context, we are looking for a Zendesk / Zoho Desk Engineer to join our team working on customer support and ticketing platform integrations. The engineer will play a critical role in configuring and optimizing ticketing systems to enhance customer service operations. This position is fully remote within the Latin America (LATAM) region and focuses on delivering efficient and seamless communication solutions through Zendesk or Zoho Desk implementations. The project involves working closely with U.S.-based teams to ensure smooth workflow management, improve automation, and integrate these support platforms with CRM systems, Slack, and other business tools crucial for streamlining support processes. Opportunity published on Get on Board. Role and Responsibilities Configure and customize Zendesk or Zoho Desk platforms to meet client requirements. Design and implement workflows, triggers, automations, and reporting functionalities to optimize customer support operations. Integrate ticketing systems with external platforms such as CRM software, Slack, and other collaboration tools to ensure seamless data flow and communication. Collaborate with U.S.-based project teams to understand business needs and translate them into technical configurations. Provide ongoing support and adjustments based on user feedback and evolving requirements. Document configurations, processes, and best practices to maintain a knowledge base for the team. Required Skills And Experience We require candidates with solid experience configuring and customizing Zendesk or Zoho Desk platforms. Proficiency in creating and managing workflows, triggers, automations, and reports within these environments is essential. Successful candidates will have experience integrating ticketing systems with CRM platforms, Slack, or other third-party tools to enhance system interoperability. Strong troubleshooting and problem-solving skills, attention to detail, and the ability to work autonomously are critical. Conversational English is mandatory for effective communication with U.S.-based teams. Candidates should demonstrate excellent collaboration skills, adaptability, and a proactive approach to learning and improving processes. Desirable Skills And Qualifications Experience with APIs for Zendesk and Zoho Desk to create custom integrations and automation solutions would be considered a strong asset. Familiarity with additional customer service platforms or CRM software such as Salesforce or HubSpot is beneficial. Knowledge of scripting languages (e.g., JavaScript) used in custom workflows or webhooks, as well as experience with data analytics tools to enhance reporting capabilities, will further strengthen the candidate’s profile. Soft skills such as time management, remote collaboration experience, and a customer-focused mindset are highly desirable. Benefits and Work Environment We provide the opportunity to participate in impactful and technically rigorous projects that drive innovation and professional growth within global industrial data domains. Our work environment emphasizes technical excellence, collaboration, and continuous innovation. We support a 100% remote work model focused on LATAM professionals, allowing flexible work location arrangements. Niuro invests in career development through ongoing training programs, technical and soft skill enhancement, and leadership growth opportunities. Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our commitment to sustaining talent. Joining Niuro means becoming part of a supportive global community dedicated to technological excellence and benefiting from a strong administrative infrastructure that allows you to focus on delivering exceptional work without distraction. GETONBRD Job ID: 54622 Remote work policy Locally remote only Position is 100% remote, but candidates must reside in South America, Honduras, El Salvador, Guatemala, Costa Rica, Mexico or Dominican Republic.