4193 Zendesk Jobs - Page 22

Job Title: Customer Success Manager (CSM) Location: Visakhapatnam Department: Customer Success Reports To: CEO About the Role We are looking for a Customer Success Manager (CSM) with strong product understanding and customer relationship management skills to drive adoption, retention, and satisfaction across our client base. This role requires close collaboration with cross-functional teams, particularly Product, Engineering, and Support, to ensure customer success and continuous platform improvement. Key Responsibilities • Serve as the primary point of contact for assigned clients, managing onboarding, retention, and overall customer satisfaction. • Develop a deep understanding of Revidd’s ...

Company Profile: Frontlyne is an Enterprise SAAS Solution built for the Retail Industry. It is a one-stop solution for digitising Learning, Training, Operations, and Sales Incentives for retail frontline employees. The founders of Frontlyne are passionate about learning and technology. They have been teachers in the past and have an educational background in EdTech and Psychology from Tier 1 Universities. What we’re looking for: We are seeking a skilled and motivated Customer Support Executive with a strong technical understanding of SaaS products and excellent interpersonal abilities. The ideal candidate should possess hands-on experience in support tools, demonstrate a customer-first minds...

Industry & Sector A fast-paced Business Process Outsourcing (BPO) and Contact Center environment delivering customer support, back‑office processing, and voice/non‑voice services for global clients. We focus on process excellence, SLA adherence, and continuous performance improvement. Primary Title: BPO Process Trainer (On‑site) — Location: India About The Opportunity We are hiring a proactive Process Trainer to design and deliver high-impact training for new hires and ongoing upskilling programs across voice and non‑voice processes. You will own curriculum delivery, standard operating procedure (SOP) rollout, competency assessments, and frontline coaching to drive quality and productivity a...

About The Role Capgeminis Connected Marketing Operations practice offers and delivers Marketing Operations services to its top fortune 500 clients. Our portfolio of services is focused on delivering latest and best in Content Operations, Campaign Services and Performance Marketing solutions to drive marketing and sales outcomes for the clients. We are looking for a results-oriented senior leader to lead the global delivery & client relationship management for multiple projects. If you are driven by hyper growth challenge and love to wow the clients with your innovative solutions, then this is just the right leadership role for you! Primary Skills He/She/They OR, the incumbent will have 18+ y...

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countr...

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We are looking for Marketing Automation Senior Associate who will be responsible for performing the activities related to Brand Marketing and Communications. This individual will support projects involving tactical execution of campaigns end to end, process improvements and educating users on campaign best practices. Must have...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 12 year(s) of experience is required Educational Qualification 15 years full time education We are seeking an experienced Senior NICE CXone Migration & Transformation Specialist with 12+ years of experience to lead and deliver end-t...

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity We are looking for Marketing Automation Senior Associate who will be responsible for performing the activities related to Brand Marketing and Communications. This individual will support projects involving tactical execution of campaigns end to end, process improvements and educating users on campaign best practices. Must have experience with supporting email marketing campaigns and using various digital marketing tools with a strong interest in da...

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We are looking for Marketing Automation Senior Associate who will be responsible for performing the activities related to Brand Marketing and Communications. This individual will support projects involving tactical execution of campaigns end to end, process improvements and educating users on campaign best practices. Must have...

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity We are looking for Marketing Automation Senior Associate who will be responsible for performing the activities related to Brand Marketing and Communications. This individual will support projects involving tactical execution of campaigns end to end, process improvements and educating users on campaign best practices. Must have experience with supporting email marketing campaigns and using various digital marketing tools with a strong interest in da...

Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. Job Description: We are looking for a dynamic Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions. What you'll be doing Work closely with the Go-To-Market Operations teams an...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

Job Description At Zendesk, we are committed to fostering a culture of excellence, collaboration, and innovation. We believe that strong administrative support is key to our success, inviting motivated individuals to join us and grow within an inspiring and dynamic environment. About the Role: We are looking for a detail-oriented, proactive Administrative Assistant to provide essential support to our teams. This role involves expert, agile management of calendars, travel arrangements, expense reporting, and day-to-day administrative operations in our Pune office. We seek an ambassador of culture and a reliable collaborator who values service excellence and thrives in a fast-paced, team-orien...

HCLTECH Mega Walk-in Drive - International Banking Voice Process 📅 Walk-in Drive Details: 📍 Location: HCL Technologies Ltd, ETA 3, No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai 🗓 Date: 23rd October 2025. ⏰ Time: 12:00 PM - 3:00 PM Contact HR : Sanjay. Job Title: Client Support Specialist – UK Client Services (Voice Process) Job Summary: We are seeking enthusiastic and articulate professionals to join our on-site Client Support Services Team in Navalur, Chennai. This role involves providing voice-based support to UK-based clients, ensuring timely and effective resolution of service-related queries. The ideal candidate will have 1–2 years of experience in internat...

Position Summary “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team! We’re looking for a tech-savvy and service-oriented Customer Support Specialist to provide outstanding support to our clients. This role blends technical troubleshooting with empathetic communication, guiding clients through complex website-related issues—primarily on WordPress and Drupal—while delivering an exceptional customer experience. You’ll work cross-functionally wi...

Position Summary “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team! We’re looking for a tech-savvy and service-oriented Customer Support Specialist to provide outstanding support to our clients. This role blends technical troubleshooting with empathetic communication, guiding clients through complex website-related issues—primarily on WordPress and Drupal—while delivering an exceptional customer experience. You’ll work cross-functionally wi...

Key Responsibilities Customer Support Leadership: Build, train, and lead a customer care team of 5 to deliver prompt, empathetic, and consistent support across all channels. System Setup & Management: Implement and manage CRM / CMS tools (e.g., Freshdesk, Zoho, Zendesk); set up and optimize WhatsApp Business API; manage Exotel / cloud telephony systems. Process Design: Develop and document customer care SOPs, escalation paths, and response frameworks to ensure operational efficiency. Performance Monitoring: Track and improve SLAs, response times, CSAT/NPS scores, and team KPIs. Cross-functional Collaboration: Work closely with Product, Operations, and Marketing teams to channel customer insi...

The Ikigai platform unlocks the power of generative AI for tabular data We enable business users to connect disparate data, leverage no-code AI/ML, and build enterprise-wide AI apps in just a few clicks Ikigai is built on top of its three proprietary foundation blocks developed from years of MIT research aiMatch, for data reconciliation, aiCast, for prediction, and aiPlan, for scenario planning and optimization Our platform enables eXpert-in-The-Loop (XiTL) for model reinforcement learning and refinement, at scale, Rooted in academia, Ikigai also offers unmatched educational support that upskills workforces and transforms organizations into AI-driven ones Ikigai Academy has already trained o...

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together. What we are looking for Role: Servicenow -VA Experience Range: 4 – 8 Years Location: Pan India Must Have: Collaborate with cross-functional teams including analysts, UI/UX designers, and other developers to understand business requirements and design virtual agent solutions within the ServiceNow platform. Design, configure, and develop virtual agent conversations using ServiceNow's Virtual Agent Designer, incorporating relevant skills, decision trees, intents, and natural language understanding (NLU) capabilities...

Join us as a Client Support Associate at Etech! What We Offer: Transportation allowance Canteen Subsidy Health Insurance Tuition Reimbursement Incentive components campaign wise Work Life Balance Initiatives Rewards & Recognition Internal movement through IJP What You’ll Be Doing: Act as the primary point of contact for client inquiries related to product features, functionality, and troubleshooting Respond to support requests via email tickets and phone calls Conduct live training sessions and assist with product reconfiguration as needed Coordinate delivery of various support services, including data migrations and system updates Troubleshoot technical issues and collaborate with internal ...

Job Title: Client Support Specialist Job Location: Vadodara (Onsite only). Shift Timings: Rotational Night Shift. Key Responsibilities: We are looking for positive, self-motivated professionals with customer support experience and an affinity for technology products and innovation. In this role, you will be working directly with our active clients assisting with any product feature functionality questions they have for the products your team supports. Additionally, you will coordinate the delivery of a variety of services offered by our Support team. These services include but are not limited to: responding to inquiries via email tickets and phone, data migrations, live phone training, and r...

We’re Hiring: Remote Customer Service Representative Location: Remote (Applicants based in Singapore or similar time zone preferred) Employment Type: Full-time / Part-time Level: Entry to Mid-Level Are you a people person with strong communication skills and a passion for solving problems? Join our team as a Remote Customer Service Representative, where you'll support customers across digital channels from the comfort of your home. Key Responsibilities: Provide prompt, professional support via email, live chat, and/or phone Resolve customer inquiries related to orders, products, returns, and technical issues Maintain accurate records of customer interactions Escalate complex issues to the re...

We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. Key Responsibilities Provide real-time support to customers via live chat, email, SMS, and phone Recommend products, assist in purchase decisions, and identify upsel...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

WE'RE HIRING: SHOPIFY/GORGIAS CUSTOMER SUPPORT AGENT (REMOTE) About Us At TalentPop, we believe customer support is more than just answering questions — it’s about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment. What You’ll Do Respond to customers via chat, email, or phone in a professional and friendly manner Handle inquiries related to product information, order tracking, returns, and account concerns Use Gorgias and Shopify to manage tickets and provide fast, accurate support Stay informed on product updates and support practices to ensure a ...