2821 Zendesk Jobs - Page 22

Join TalentPop App as a Brand Concierge - Online Order Support VA! At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you! We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a pr...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

Head of US Sales Operations – Noida Location: Noida (US Hours, Night Shift) We’re building a world-class US sales engine out of Noida — and we need a proven leader to scale and run it. This is not just about managing agents; it’s about designing the playbook, deploying the right tech stack, and leading 200+ people to deliver measurable ROI for our US clients. What You’ll Do Build and scale a 200+ seat US sales operation from the ground up. Lead managers, trainers, QA, and WFM to deliver consistent performance. Own the end-to-end sales funnel: lead response, qualification, appointments, onboarding, retention . Deploy the best global tool stack — Salesforce/HubSpot, Five9/Genesys/NICE, Service...

Responsibilities: ● Lead a 20+ member team managing implementations across the US, UK, and AUS regions. ● Oversee the full lifecycle of Aeka implementation projects, including planning, resource allocation, execution, and post “Go live” support ● Manage and monitor end-to-end image migration efforts from legacy imaging platforms to Aeka, ensuring accuracy and minimal downtime. ● Build and refine processes for smoother onboarding, faster image conversions, better sensor monitoring, and increased adoption of the imaging platform. ● Coordinate cross-functionally with Product, Engineering, and Customer Success to ensure operational alignment, product feature development, and client satisfaction....

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

Join TalentPop App as a Brand Concierge - Online Order Support VA! At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you! We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a pr...

Head of US Sales Operations – Noida Location: Noida (US Hours, Night Shift) We’re building a world-class US sales engine out of Noida — and we need a proven leader to scale and run it. This is not just about managing agents; it’s about designing the playbook, deploying the right tech stack, and leading 200+ people to deliver measurable ROI for our US clients. What You’ll Do Build and scale a 200+ seat US sales operation from the ground up. Lead managers, trainers, QA, and WFM to deliver consistent performance. Own the end-to-end sales funnel: lead response, qualification, appointments, onboarding, retention . Deploy the best global tool stack — Salesforce/HubSpot, Five9/Genesys/NICE, Service...

Join TalentPop App as a Brand Concierge - Online Order Support VA! At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you! We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a pr...

Head of US Sales Operations – Noida Location: Noida (US Hours, Night Shift) We’re building a world-class US sales engine out of Noida — and we need a proven leader to scale and run it. This is not just about managing agents; it’s about designing the playbook, deploying the right tech stack, and leading 200+ people to deliver measurable ROI for our US clients. What You’ll Do Build and scale a 200+ seat US sales operation from the ground up. Lead managers, trainers, QA, and WFM to deliver consistent performance. Own the end-to-end sales funnel: lead response, qualification, appointments, onboarding, retention . Deploy the best global tool stack — Salesforce/HubSpot, Five9/Genesys/NICE, Service...

Head of US Sales Operations – Noida Location: Noida (US Hours, Night Shift) We’re building a world-class US sales engine out of Noida — and we need a proven leader to scale and run it. This is not just about managing agents; it’s about designing the playbook, deploying the right tech stack, and leading 200+ people to deliver measurable ROI for our US clients. What You’ll Do Build and scale a 200+ seat US sales operation from the ground up. Lead managers, trainers, QA, and WFM to deliver consistent performance. Own the end-to-end sales funnel: lead response, qualification, appointments, onboarding, retention . Deploy the best global tool stack — Salesforce/HubSpot, Five9/Genesys/NICE, Service...

Head of US Sales Operations – Noida Location: Noida (US Hours, Night Shift) We’re building a world-class US sales engine out of Noida — and we need a proven leader to scale and run it. This is not just about managing agents; it’s about designing the playbook, deploying the right tech stack, and leading 200+ people to deliver measurable ROI for our US clients. What You’ll Do Build and scale a 200+ seat US sales operation from the ground up. Lead managers, trainers, QA, and WFM to deliver consistent performance. Own the end-to-end sales funnel: lead response, qualification, appointments, onboarding, retention . Deploy the best global tool stack — Salesforce/HubSpot, Five9/Genesys/NICE, Service...

Lead with Impact as Our Next Customer Service Team Lead Do you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you’re a results-driven leader who knows how to balance people management with operational excellence, this role is for you. What You’ll Bring To The Table Minimum 3 years of leadership experience in a customer service environment. Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus). Strong command of English, both written and spoken. Familiarity with support too...

Join TalentPop App as a Brand Concierge - Online Order Support VA! At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you! We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a pr...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

THIS IS A 6 MONTHS CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER . Our large, Fortune Technology client is ranked as one of the best companies to work with, in the world. As a global leader in 3D design, engineering, and entertainment software, they foster progressive culture, creativity, and a flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence are some other adjectives that define this global technology leader. We seek a proactive Customer Retention and Accounts Specialist to manage customer interactions,...

🚀 We’re Hiring: Process Trainer – Chat Support (US, UK & Australia) Location: Kausani (Uttarakhand) | Full-time We are looking for an experienced Process Trainer to prepare our rural BPO employees for international chat support roles across US, UK, and Australia. What you’ll do: ✔Train new hires on process knowledge, tools, compliance and chat etiquette. ✔ Coach agents on written English, grammar, tone, and cultural nuances for US, UK, and AU customers. ✔ Conduct mock chats, simulations, and roleplays to prepare agents for real-world scenarios. ✔Deliver refresher sessions based on QA feedback and support employees with on-floor coaching . ✔Collaborate with Team Leaders, QAs, and Operations M...

About Alyke Alyke is a fast-growing product-based startup redefining how people make friends. Our social media platform is designed to make it simple, fun, and meaningful to connect and build real, lasting friendships. We’re building a passionate team to create a product that touches millions of lives. Role Overview We are seeking a Customer Support Representative to be the friendly voice and helping hand for our users. You will be responsible for addressing user inquiries, resolving issues, and ensuring a seamless experience with our platform. Your role will be critical in maintaining user trust, driving satisfaction, and gathering feedback to improve the product. Key Responsibilities Respo...

Job Description Who We're Looking For We are seeking a proactive and detail-oriented Manager, IT Quality Assurance with extensive experience in quality assurance methodologies, emphasizing production control and environment change management. The ideal candidate will focus on establishing a quality center of excellence that promotes best practices and automated test coverage. You should be a strategic thinker with strong analytical skills and a commitment to quality in IT solutions. What You'll Be Doing As the Manager, IT Quality Assurance, you will ensure the quality and reliability of IT solutions, focusing on: Quality Center of Excellence: Develop and implement a center of excellence that...

Company profile BitDelta IN is a state-of-the-art crypto trading platform with a vision to revolutionise the financial landscape by empowering young individuals and ambitious investors to ignite their trading journey. The platform offers a range of innovative features, like Spot Trading, Derivatives Trading, Card Crypto Purchases, OTC Leverage, Token Launchpad Services and more. Along with these features, BitDelta IN users can diversify their portfolios into a variety of assets, all while using a highly secure asset custodian. Job Purpose As a Customer Support Executive at BitDelta India, you will be the first point of contact for our valued users. Your role is pivotal in delivering a seamle...

Support Test Engineer - Manual and Automation Serve as a first-contact support specialist, handling customer inquiries via tickets, chat, and email. Conduct manual testing of features and workflows in parallel with support duties. Run SQL queries to extract, analyze, and verify data patterns that assist troubleshooting and testing efforts. Collaborate with engineering, product, and user-operations teams to escalate complex issues and share feedback. Participate in structured on-call schedules and occasional weekend/holiday coverage. Key Responsibilities Respond promptly and professionally to customer queries; resolve or escalate appropriately Analyze logs, reproduce user problems, using SQL ...

Job Summary We are seeking a Customer Service Manager to lead our support team and ensure exceptional service delivery across all customer touchpoints. The role involves managing day-to-day operations, improving service processes, mentoring team members, and building a customer-centric culture that drives satisfaction, loyalty, and retention. Lead, train, and mentor a team of customer service representatives to deliver outstanding support. Develop and implement customer service policies, standards, and procedures. Monitor service performance (SLAs, response times, resolution rates, CSAT, NPS) and implement improvements. Handle escalated customer issues with empathy, professionalism, and time...

Responsibilities About the Team As part of our growing Customer Support team, you will be responsible for handling user feedback and safety inquiries, managing various user issues, recommending solutions and guiding users through features and functionalities, and providing top-quality user experience. This is an exciting opportunity to join a global operation, a rapidly expanding international team, and provide a world class support service for our users. Responsibilities - Deliver exceptional experience to users and help resolve issues that are escalated via different channels, including safety inquiries. - Respond to escalated user inquiries with high quality, accuracy and speed and collab...

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding wa...

We are looking for a proactive and detail-oriented Customer Support Executive (MALE) for a non-voice process. The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email. Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution. Document all customer interactions and issue resolutions in the system accurately. Escalate complex issues to relevant departments while maintaining ownership of the ticket. Monitor open tickets to e...

We’re seeking a hands‑on Senior Developer to drive microservices, API integrations, and e‑commerce platform enhancements—working in a fast-paced, agile environment to deliver impactful customer experiences. Core Responsibilities: Lead development and integration of Zendesk and Nexus (our in-house order-management portal) with other services. Define and enforce OpenAPI specs that align with company standards. Build and maintain microservices using JavaScript, Java, Node.js, Vue 3/4, Nuxt, React 18, Express, REST/JSON, HTML/CSS, and PHP. Mentor junior developers and foster a culture of continuous improvement. Guide cross-functional teams in designing, developing, and deploying scalable e‑comme...