2821 Zendesk Jobs - Page 19

Job Description and Responsibilities: Customer Success: Drive customer satisfaction by ensuring timely and effective resolution of technical issues. Act as an escalation point for complex or high-impact customer concerns Act as the primary point of contact for customers regarding all Support related matters, building trust, understanding their pain points, and ensuring measurable success with our product. Proactively address customer concerns and guide the product and delivery teams to create solutions that meet the customer’s unique challenges Design and implement a comprehensive customer success framework for Care Operations, including onboarding, engagement, resolution, and satisfaction, ...

About the job The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels. Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work c...

This role is for one of the Weekday's clients Salary range: Rs 3000000 - Rs 7000000 (ie INR 30-70 LPA) Min Experience: 5 years Location: Gurugram, NCR JobType: full-time We are seeking a highly motivated and customer-centric professional to join our leadership team as Customer Experience Head . This role is pivotal in shaping, managing, and elevating the customer experience journey across all touchpoints, ensuring exceptional support and service delivery. The ideal candidate will bring strong expertise in technical support, application support, SaaS platforms, and customer service management , combined with a proven track record of leading customer-facing teams in fast-paced environments. Re...

This role is for one of the Weekday's clients Salary range: Rs 3000000 - Rs 7000000 (ie INR 30-70 LPA) Min Experience: 5 years Location: Gurugram, NCR JobType: full-time We are seeking a highly motivated and customer-centric professional to join our leadership team as Customer Experience Head . This role is pivotal in shaping, managing, and elevating the customer experience journey across all touchpoints, ensuring exceptional support and service delivery. The ideal candidate will bring strong expertise in technical support, application support, SaaS platforms, and customer service management , combined with a proven track record of leading customer-facing teams in fast-paced environments. Re...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

Lead with Impact as Our Next Customer Service Team Lead Do you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you’re a results-driven leader who knows how to balance people management with operational excellence, this role is for you. What You’ll Bring To The Table Minimum 3 years of leadership experience in a customer service environment. Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus). Strong command of English, both written and spoken. Familiarity with support too...

Recruiterflow is an AI-first RecOps platform built for ambitious agencies. We offer an integrated ATS & CRM along with a host of automation features designed to optimize your RecOps. We're not just building software—we're transforming how recruiting agencies operate. Our platform streamlines hiring into a structured sales process, enabling agencies to close positions faster, engage top talent, and scale with ease. We've secured a spot among the top 5 players in the industry, and our next goal is breaking into the top 3 within three years. We are hiring multiple Product Consultants to assist customers in resolving technical issues related to our products and services. In this role, you will h...

As the Head of Customer Service at our fast-growing shipping and logistics automation platform, your role will be crucial in optimizing and leading our customer support operations. You will be responsible for ensuring a fast, effective, and high-quality service experience for our sellers across various channels such as chat, email, phone, and others. Your main responsibilities will include managing and scaling a high-performing customer service team, designing efficient ticketing and escalation workflows, and optimizing service workflows through automation tools like AI/chatbots and self-service portals. Your goal will be to deliver a best-in-class support experience, improve customer satisf...

Job Description Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide. Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel,...

We are looking for a Support Executive to join our team. The ideal candidate will have 1 to 3 years of experience in customer support. You will be responsible for assisting customers with their queries, providing product information, and ensuring a smooth customer experience, especially for our UK-based clients. Key Responsibilities: - Handle customer inquiries and provide timely solutions. - Assist customers with product-related issues and concerns. - Connect with UK-based clients for support and queries. - Maintain accurate records of customer interactions. - Ensure customer satisfaction by resolving issues efficiently. - Work closely with the team to ensure smooth operations. Requirements...

As an Analyst I - L2 Support at Accelya in Pune, India, you will play a crucial role in ensuring the stability, availability, and performance of the production environment. Your responsibilities will include monitoring, maintaining, and troubleshooting systems and applications to minimize downtime and optimize efficiency. Your duties and responsibilities will involve regularly monitoring the production environment to ensure system health and availability, identifying and resolving issues promptly, performing routine maintenance tasks for optimal performance, responding to incidents reported by users, conducting troubleshooting and root cause analysis, providing technical assistance to end-us...

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide. Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherl...

Were looking for a Intern Technical Support who can serve as the first line of defense for diagnosing, solving, and escalating technical issues faced by our customers. You’ll bridge the gap between our product and users, providing high-quality support, debugging technical problems, and ensuring a seamless user experience. You should be technically curious, customer-obsessed, and capable of solving problems across a broad tech stack. Key Responsibilities Provide timely and effective technical support via email, chat, and calls Troubleshoot issues related to APIs, integrations, performance, and access Reproduce customer issues and document bugs for escalation to engineering Write knowledge bas...

Lead with Impact as Our Next Customer Service Team Lead Do you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you’re a results-driven leader who knows how to balance people management with operational excellence, this role is for you. What You’ll Bring To The Table Minimum 3 years of leadership experience in a customer service environment. Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus). Strong command of English, both written and spoken. Familiarity with support too...

About the Role PubMatic is adding a new Customer Success Operations Manager to our growing team! In this role, you possess a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills. This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule. Your role as a Customer Success Operations Manager is to provide support in the day-to-day management of mid-market publisher clients delivering world-class customer service with your experience with troubleshooting in ad technology-related areas. As PubMatic's products and services evolve, the Customer Success Ope...

About The Role This is a pivotal leadership role focused on strategy, execution, systems, and service operations. You'll be responsible for building and running our customer experience engine across eCommerce, retail stores, marketplaces, and social channels. Your mandate: deliver seamless journeys, fast and empathetic resolutions, strong feedback loops, and a service culture that reflects the DailyObjects brand. We're looking for someone who's hands-on, systems-savvy, and deeply passionate about turning operations into experiences. Key Responsibilities Strategy Create and execute strategies to ensure the highest level of customer service quality across all channels and touchpoints. Establis...

Location: OnSite Company: EaseToLearn Job Type: Full-Time Salary- Upto 25K About the Company: EaseToLearn is a fast-growing EdTech platform delivering innovative solutions to institutions, coaching centers, and enterprises. We’re on a mission to make learning personalized, efficient, and impactful. As part of our growth, we’re hiring a Customer Support Executive – B2B to manage and support our institutional clients and partners. Role Overview: You will be responsible for providing prompt, professional, and solution-oriented support to our B2B clients. You’ll act as a bridge between internal teams and client institutions to ensure smooth platform usage, training, and satisfaction. Key Respons...

Role: We are seeking a seasoned Support Head to establish, lead, and scale our global support function for a fast-growing B2B SaaS platform. This role demands a strategic thinker with deep experience in SaaS customer support operations, proven leadership in building high-performing teams, and a relentless focus on delivering exceptional customer experiences. You will be responsible for defining the support vision, building the team, implementing best-in-class processes, and acting as the highest escalation point for complex issues. Your leadership will directly influence customer satisfaction, retention, and operational excellence. Responsibilities: Leadership & Team Building: Build, lead, a...

Role Summary: Join a leading multinational BPO and provide real-time support to international customers via live chat. Help resolve queries, ensure customer satisfaction, and contribute to a global service team. Who Can Apply: 12th Pass / Diploma / Graduate Excellent written English skills Comfortable with night shifts & rotational shifts Basic computer knowledge Perks & Benefits: 5-day work week Night shift allowance + Overtime pay Free cab (night shifts) Subsidized meals Health & Life Insurance PF, Gratuity, Parental Leave Career growth opportunities Performance incentives To escalate the queries of the customer via Chat/Email and Voice Resolve the customer issue for international customer...

Role Summary: Join a leading multinational BPO and provide real-time support to international customers via live chat. Help resolve queries, ensure customer satisfaction, and contribute to a global service team. Who Can Apply: 12th Pass / Diploma / Graduate Excellent written English skills Comfortable with night shifts & rotational shifts Basic computer knowledge Perks & Benefits: 5-day work week Night shift allowance + Overtime pay Free cab (night shifts) Subsidized meals Health & Life Insurance PF, Gratuity, Parental Leave Career growth opportunities Performance incentives To escalate the queries of the customer via Chat/Email and Voice Resolve the customer issue for international customer...

Role Summary: Join a leading multinational BPO and provide real-time support to international customers via live chat. Help resolve queries, ensure customer satisfaction, and contribute to a global service team. Who Can Apply: 12th Pass / Diploma / Graduate Excellent written English skills Comfortable with night shifts & rotational shifts Basic computer knowledge Perks & Benefits: 5-day work week Night shift allowance + Overtime pay Free cab (night shifts) Subsidized meals Health & Life Insurance PF, Gratuity, Parental Leave Career growth opportunities Performance incentives To escalate the queries of the customer via Chat/Email and Voice Resolve the customer issue for international customer...

Role Summary: Join a leading multinational BPO and provide real-time support to international customers via live chat. Help resolve queries, ensure customer satisfaction, and contribute to a global service team. Who Can Apply: 12th Pass / Diploma / Graduate Excellent written English skills Comfortable with night shifts & rotational shifts Basic computer knowledge Perks & Benefits: 5-day work week Night shift allowance + Overtime pay Free cab (night shifts) Subsidized meals Health & Life Insurance PF, Gratuity, Parental Leave Career growth opportunities Performance incentives To escalate the queries of the customer via Chat/Email and Voice Resolve the customer issue for international customer...