1616 Zendesk Jobs - Page 19

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a voice Support Agent, you will be responsible for providing high-quality, real-time customer service via voice. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle conversations efficiently. What are we looking for Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future referencMaintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Ariba Good to have skills : SAP MM Materials Management, SAP Ariba Cloud Integration Gateway (CIG)Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified needs. You will also engage in problem-solving discussions, providing insights and solutions to enhance application performance and user experience. Your role will require you to stay updated with the latest technologies and methodologies to ensure the applications are built to the highest standards. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate knowledge sharing sessions to enhance team capabilities.- Engage with cross-functional teams to ensure alignment on project goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Ariba.- Good To Have Skills: Experience with SAP MM Materials Management, SAP Ariba Cloud Integration Gateway (CIG).- Strong understanding of procurement processes and supply chain management.- Experience in application configuration and customization.- Familiarity with integration techniques and tools related to SAP Ariba. Additional Information:- The candidate should have minimum 3 years of experience in SAP Ariba.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: Arabic - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently.Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively. What are we looking for oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future reference.Maintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Skyflow is a data privacy vault company built to radically simplify how companies isolate, protect, and govern their customers’ most sensitive data. With its global network of data privacy vaults, Skyflow is also a comprehensive solution for companies around the world looking to meet complex data localization requirements. Skyflow currently supports a diverse customer base that spans verticals like fintech, retail, travel, and healthtech. Skyflow is headquartered in Palo Alto, California and was founded in 2019. For more information, visit www.skyflow.com or follow on X and LinkedIn. About the role: As a Backend Software Engineer you will be responsible for developing a state-of-the-art SaaS solution that enables enterprises to govern and protect their sensitive data. You will contribute to performance engineering efforts and ensure low-latency and high-throughput transactions at scale. You will participate and be responsible for enforcing best practices in software quality, security, testing and documentation. We know great software engineers come from diverse backgrounds so no single individual may have all the desired skills on day one. But if you are the kind of software engineer who would have loved to engineer solutions for Stripe or Twilio API's, or the Slack or Zendesk app, or the Snowflake or MongoDB platform - we want to talk to you. You have: 5+ years building SDKs, libraries, or developer tools. Proficient in one or more programming languages like Go (preferred), Java, C, C++, Python Experience in performance engineering: developing high-throughput, low-latency systems Experience designing SDKs that wrap RESTful or gRPC APIs. Experience working with OpenAPI / Swagger specs to auto-generate SDKs or improve maintainability. Experience with API gateway platforms and observability tools. Experience in performance engineering: developing high-throughput, low-latency systems Deep understanding of algorithms, data structures, scalability, and distributed systems Privacy, authorization/authentication engineering is a huge plus Experience with continuous integration, writing testable code, and test-driven development Understanding of distributed systems and multi-threading/concurrency concepts. Proven track record of delivering cloud-native distributed SaaS platforms at scale, and with a meaningful adoption Traits such as being a fast learner, adaptable to changing landscape and most importantly a strong believer in being hands-on Understanding of Infra and cloud knowledge is a huge bonus You will: Design, implement, and maintain robust and idiomatic SDKs for backend languages (Go is preferred) Establish strategies for SDK version control, backward compatibility, and changelog management.. Write clean, modular, and testable code—optimised for both readability and performance. Responsible for designing and developing Privacy APIs and backend infrastructure to support large-scale data and privacy workflows Contribute to performance engineering efforts and ensure low-latency and high-throughput transactions at scale Participate in building and implementing effective test strategies and developing software with high-agility and zero downtime Collaborate with security and privacy engineers to deliver state-of-the-art privacy solutions Benefits: Work from home expense Excellent Health Insurance Options Very generous PTO Flexible Hours Generous Equity At Skyflow, we believe that diverse teams are the strongest teams. We invite applicants of all genders, races, ethnicities, nationalities, ages, religions, sexual orientations, disability statuses, educational experiences, family situations, and socio-economic backgrounds.

Job Description Job Description - Teammate It started with one Ridiculously Good idea-create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today! What does a Customer Care Specialist really do? Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. Roles And Responsibilities Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction; Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels; Navigate internal and external documentation and resources to provide world-class service; Identify and escalate priority or unresolved issues to appropriate internal teams; Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures; Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues; Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client; Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service; Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere; Participate in all mandated internal and external training and/or seminars; and Get to know, understand, and comply with TaskUs' policies and procedures. Technical Skills And Qualifications Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues Fluent in the English language, as well as reading and writing in English Must be at least a high school graduate Soft Skills Problem-solving and critical-thinking skills Great communication skills, written and oral Must be adaptable and flexible, demonstrating abilities to work with process and information changes Empathic toward customers and can maintain a customer-centric approach Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments Open to feedback, eager to learn, and can show improvement Personality Traits Required Resilient, calm, and professional when dealing with challenging situations Adaptable to a dynamically changing business Trustworthy and reliable with a high level of integrity Resourceful, high attention to detail, and the ability to multitask What's in it for you? Competitive salary Great benefits package Professional growth opportunities with the chance to learn from many different functions A fun and inclusive workplace About Us TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and Healthtech. As of March 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines, and India. TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2504_5709 Posted At: Tue Apr 29 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Job Description Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your team's performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then that's a plus in your favor. If you're familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity Employer TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2506_8013 Posted At: Fri Jun 20 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Job Description Job Description - Teammate It started with one Ridiculously Good idea-create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today! What does a Customer Care Specialist really do? Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. Roles And Responsibilities Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction; Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels; Navigate internal and external documentation and resources to provide world-class service; Identify and escalate priority or unresolved issues to appropriate internal teams; Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures; Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues; Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client; Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service; Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere; Participate in all mandated internal and external training and/or seminars; and Get to know, understand, and comply with TaskUs' policies and procedures. Technical Skills And Qualifications Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues Fluent in the English language, as well as reading and writing in English Must be at least a high school graduate Soft Skills Problem-solving and critical-thinking skills Great communication skills, written and oral Must be adaptable and flexible, demonstrating abilities to work with process and information changes Empathic toward customers and can maintain a customer-centric approach Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments Open to feedback, eager to learn, and can show improvement Personality Traits Required Resilient, calm, and professional when dealing with challenging situations Adaptable to a dynamically changing business Trustworthy and reliable with a high level of integrity Resourceful, high attention to detail, and the ability to multitask What's in it for you? Competitive salary Great benefits package Professional growth opportunities with the chance to learn from many different functions A fun and inclusive workplace About Us TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and Healthtech. As of March 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines, and India. TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2504_5702 Posted At: Tue Apr 29 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Job Description Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your team's performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then that's a plus in your favor. If you're familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity Employer TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2403_3998 Posted At: Fri Mar 22 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

Job Description It started with one Ridiculously Good idea-create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today! What does a Customer Care Specialist really do? Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. Roles And Responsibilities Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction; Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels; Navigate internal and external documentation and resources to provide world-class service; Identify and escalate priority or unresolved issues to appropriate internal teams; Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures; Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues; Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client; Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service; Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere; Participate in all mandated internal and external training and/or seminars; and Get to know, understand, and comply with TaskUs' policies and procedures. Technical Skills And Qualifications Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues Fluent in the English language, as well as reading and writing in English Must be at least a high school graduate Soft Skills Problem-solving and critical-thinking skills Great communication skills, written and oral Must be adaptable and flexible, demonstrating abilities to work with process and information changes Empathic toward customers and can maintain a customer-centric approach Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments Open to feedback, eager to learn, and can show improvement Personality Traits Required Resilient, calm, and professional when dealing with challenging situations Adaptable to a dynamically changing business Trustworthy and reliable with a high level of integrity Resourceful, high attention to detail, and the ability to multitask What's in it for you? Competitive salary Great benefits package Professional growth opportunities with the chance to learn from many different functions A fun and inclusive workplace About Us TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and HealthTech. As of March 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines, and India. TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2504_5765 Posted At: Wed Apr 30 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Think of yourself as one of the leaders of your department and not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. We need your full concentration because it's time to imagine what it's like being a Team Leader.Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments.Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. If you have previous experience working on the phone, email and live chat customer support roles, then that's a plus in your favor. If you're familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2505_6721 Posted At: Fri May 23 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Job Description Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your team's performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then that's a plus in your favor. If you're familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity Employer TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2403_3180 Posted At: Wed Mar 06 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

Job Description Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your team's performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working in email and live chat customer support roles, then we are looking for you. If you're familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you. TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2311_12038 Posted At: Tue Nov 21 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

Job Description Job Description : Associate Software Engineer - DevOps Location - Bangalore, India Description Ensuring alignment across applications development and IT operations support teams, automating processes, ensuring smooth deployments, and optimizing infrastructure for efficiency and reliability is a key enabler for Zendesk customers. Zendesk is using cutting edge technologies and software for their customers including complex implementations and integrations encompassing Data Analytics, Artificial Intelligence and Cloud Computing. Working as part of our Professional Services function, associate DevOps engineers will be responsible for maintaining and monitoring tools and processes for continuous integration of cloud based application deployments in Kubernetes and AWS infrastructure.. Key Responsibilities. Maintain and monitor applications deployed on Kubernetes on EKS - Amazon Web Services cloud. Maintain and monitor kubernetes, database and cache related infrastructure on Amazon Web Services cloud. Monitor performance, execute reporting, respond to alerts, identify bottlenecks, and suggest solutions proactively to improve efficiency and reliability. Troubleshoot issues in development, testing, and production environments from a deployment and runtime execution perspective. Collaborate with Senior DevOps engineers to analyse and resolve issues. Create and maintain clear and concise documentation for all infrastructure and software deployment procedures and maintenance processes, to comply with regulations and governance. Technical Skills Experience in monitoring of managed services on Amazon Web Services cloud platform including key areas like IAM, IaaS and PaaS services. Awareness in scripting languages like Bash, Helm and Terraform. Awareness of using GITHUB for IaC scripts. Familiarity with Python is a preferable bonus. Awareness of executing CI/CD (Continuous Integration and Deployment) pipelines based on GITHUB Actions and ArgoCD. Familiarity on monitoring and observability frameworks using tools like Prometheus, Grafana, or the ELK Stack is crucial for ensuring application health and performance is preferable. Soft Skills Technical insight and ability to troubleshoot issues and find solutions is essential in order to solve critical customer issues quickly. A willingness to learn and stay up-to-date with the latest technologies and tools in the DevOps domain is essential. Work Location & Hours Expectations: We recommend being in the office 2 to 3 times per week to foster collaboration and teamwork. However, flexibility is provided based on business needs Working hours may need to be adjusted to match customer time zones where necessary, ensuring effective communication and issue resolution. Willingness to work in shifts to accommodate customer and company needs is essential along with flexibility to provide on-call support when required. Work Experience Around 2 - 4 of experience in monitoring and supporting Kubernetes infrastructure (EKS) on AWS along with basic experience in monitoring AWS cloud infrastructure Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Title: Quality Analyst – Sales Process (with Training Responsibilities) Location: Sector 48, Gurugram. [Badshahpur] Department: Sales / Quality Assurance Reports To: Operations Manager Position Summary: We are seeking an experienced Quality Analyst with training capabilities to support and enhance our sales operations in the Australian market . The ideal candidate will be responsible for auditing sales interactions, maintaining compliance with Australian standards and delivering effective training programs that align with business goals. This dual-role position will ensure that both new and existing sales team members uphold high standards of quality, customer service, and regulatory compliance. Key Responsibilities: Quality Assurance: Monitor and assess outbound/inbound sales calls to evaluate performance against company standards and Australian compliance regulations. Use established QA scorecards to measure effectiveness, objection handling, customer experience, and adherence to ACCC and Telecommunications Industry Ombudsman (TIO) guidelines. Conduct regular calibration sessions to ensure consistent and unbiased evaluation across the compliance team. Provide timely, constructive feedback and coaching to sales agents and team leaders. Collaborate with compliance and legal teams to flag and report any breaches or high-risk behaviors. Prepare and present weekly/monthly quality reports and insights to senior management and stakeholders. Training & Development: Design and deliver training sessions for onboarding, process updates, sales techniques, product knowledge, and compliance. Conduct refresher and corrective training sessions based on audit findings and performance trends. Maintain updated training content and knowledge base documentation aligned with Australian sales and compliance practices. Facilitate engaging training experiences using a mix of virtual and in-person formats tailored to diverse learning styles. Evaluate training effectiveness through assessments, post-training performance analysis, and feedback. Work with Sales Managers and HR to create development plans for underperforming agents. Qualifications & Experience: Bachelor’s degree in Business, Communication, Sales, or a related field. 2–4 years of experience in a quality analyst or sales training role, preferably supporting Australian clients or markets. Experience with contact centre platforms (e.g., Genesys, Five9, Zendesk), QA tools, and CRM systems (e.g., Salesforce). Exceptional communication and facilitation skills. Demonstrated ability to analyze performance data and create actionable improvement plans. Experience working in a culturally diverse or international sales environment. Key Competencies: Strong knowledge of Australian sales and compliance frameworks Quality auditing & root cause analysis Adult learning principles & training delivery Coaching and performance support Customer-first mindset Data-driven decision-making Attention to detail and regulatory awareness Stakeholder collaboration Work Conditions: Flexibility to work in AEST/AEDT time zones Shift Timing : shift Timings is from 7:00 AM to 16:30 PM IST, as we operate within the Australian International Process. [Shift is subject to change an hour early basis business needs and day light saving] Office Location : Our office is located at Gurugram, Sector 48. Transportation Services : Please note that we do not provide any transportation services such as cab facilities, nor do we offer any reimbursement for transportation expenses. Company Website : For more information about our company, please visit veye.com.au Job Types: Full-time, Permanent Pay: ₹350,000.00 - ₹450,000.00 per year Benefits: Provident Fund Schedule: Fixed shift Morning shift Supplemental Pay: Performance bonus Work Location: In person

Provide first-line technical support to end-users, resolving IT issues promptly and ensuring smooth system operations. Key Responsibilities: Respond to user inquiries via phone, email, or chat. Troubleshoot hardware, software, and network issues. Log, track, and escalate tickets as needed. Guide users through solutions with clear instructions. Install, configure, and maintain IT equipment/software. Document solutions for knowledge sharing. Ensure timely resolution within SLAs. Requirements: Diploma/degree in IT or related field. Basic knowledge of Windows/macOS, Office 365, and networking. Strong problem-solving and communication skills. Customer-focused with patience and professionalism. Experience with helpdesk tools (e.g., Zendesk, ServiceNow) is a plus. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹18,000.00 per month Shift: Day shift Experience: Help desk: 2 years (Required) Microsoft Excel: 2 years (Required) Work Location: In person

Job Description Job Description : Senior Software Engineer (Applications) Location - Bangalore, India DESCRIPTION Zendesk is using cutting edge technologies and software for their customers including complex implementations and integrations encompassing Data Analytics, Artificial Intelligence and Cloud Computing. You will join the Professional Services team. Its mission is to build custom solutions for Zendesk customers. They are built on top of various Zendesk products (Support suite, Sell suite, Sunshine Platform & Sunshine Conversations) to extend their capabilities and integrate with other systems. We create solutions using various APIs, either on the backend or the frontend side. Our core competencies are originating from the JVM & Java ecosystem, but we also deliver cloud-native solutions (on AWS) and frontend applications (in Zendesk Apps Framework). We work fully remotely using Slack and Zoom as our main means of collaboration Working as part of our Professional Services function, Senior Software Engineer will be responsible for designing, implementing, and maintaining tools and processes for software application while also ensuring the reliability, security, and performance of our software that we develop for our customers. KEY RESPONSIBILITIES Design and develop custom integration services Zendesk customers based on the cloud native 12 factor principles. Design and implement microservices from scratch (a lot of greenfield projects) Enhance existing microservices by interacting with technical and solution architects as well as customer stakeholders (if needed) Maintain technical documentation and lead daily technical meetings all the while mentoring and influencing junior members of the team. Design, configure and maintain a wide range of services on Amazon web services cloud platforms for IaaS and PaaS layers. Collaborate closely with infrastructure, operations, security, networking and other teams to ensure smooth software development, infrastructure design and deployment processes. Identify design and development bottlenecks, and implement solutions to improve efficiency and reliability. Keep abreast of latest security best practices and CVEs to protect our applications. Implement and maintain security best practices with continuous monitoring and improvement. Troubleshoot and resolve issues in development, testing, and production environments from a perspective of high severity incidents raised by customers that need deeper root cause analysis. Create and maintain clear and concise documentation for all software development procedures and maintenance processes, to comply with regulations and governance. TECHNICAL SKILLS Work on customer projects, with a goal to deliver a working solution within defined timelines. It will require cooperation with team members and other stakeholders from a wider organisation Develop new solutions following best practices like SOLID, code reviews, test automation, CI/CD deploymentsExperience in setup, configuration and drive the maintenance of application services on Amazon Web Services cloud platform. Proficiency in the following areas Java 17 / Kotlin with Spring Boot React.js with TypeScript MySQL and DynamoDB databases Serverless, AWS Lambda, Step Functions Familiarity with Docker / Kubernetes BPM software experience preferable (for e.g., Workato) Possess a solid foundation in Computer Engineering, holding a Bachelor's degree in the field. SOFT SKILLS Technical insight and ability to troubleshoot issues and find solutions is essential in order to solve critical customer issues quickly. A willingness to learn and stay up-to-date with the latest technologies and tools in the relevant domain is essential for e.g., Generative AI for business applications. Senior Software engineers need to be able to effectively communicate and influence with peer developers, architects, operations teams, and other stakeholders EXPECTATIONS OF THIS ROLE Professional experience in developing and designing software solutions Solid command of Java or other JVM-based language & frameworks Willingness to build solutions also in the frontend stack. Prior experience will be welcome! Interest in building cloud-native solutions on AWS platform Being open to explore alternative technologies & technology stacks Ability to work remotely and independently, yet in collaboration with the rest of the team Mentoring and helping less experienced team members Work Experience: Around 6 to 8 years of total experience. Must have experience on Java springboot micro services design/ development/ maintenance/ enhancement with high performance coding Demonstrable experience in technical leadership and mentoring of a small team Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Would you like to contribute to a team that creates impactful software solutions for diverse users? Are you enthusiastic, motivated, and eager to learn and grow in your career? About Our Team LexisNexis Legal & Professional, serving customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company is a leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law. We deploy ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top creators for each legal use case. About the Role We are looking for a Magento Developer to join our team in a support role. This position is ideal for a detail-oriented, technically skilled professional who is passionate about eCommerce and enjoys troubleshooting and maintaining Magento-based websites. You will be responsible for resolving technical issues, supporting ongoing site operations, and collaborating with cross-functional teams to ensure a seamless user experience. Responsibilities Provide daily technical support for Magento 2 websites, including issue diagnosis and resolution. Troubleshoot front-end and back-end problems, including performance issues, checkout failures, and extension conflicts. Manage and respond to support tickets in a timely manner. Collaborate with QA, DevOps, and Development teams to identify root causes and apply fixes or enhancements. Perform regular site audits to ensure optimal performance, SEO compliance, and security best practices. Assist with deployments, environment setup, and minor configuration updates. Monitor logs and alerts for anomalies or errors and take proactive action. Work with business users and customer service teams to address functional concerns or bugs reported by customers. Document support processes, known issues, and resolutions. Requirements 2–5 years of experience with Magento 2 (Open Source or Adobe Commerce). Strong knowledge of PHP, MySQL, HTML, JavaScript, and CSS. Familiarity with Magento CLI, caching (Varnish/Redis), and indexing processes. Experience working with Git version control and CI/CD workflows. Knowledge of REST and GraphQL APIs in Magento 2. Understanding of Magento architecture, modules, and customization. Experience with tools like New Relic, Fastly, or other performance monitoring systems is a plus. Ability to analyze logs and debug using SSH tools. Strong problem-solving and communication skills. Nice to Have: Magento 2 Certification (Developer, Professional, or Solution Specialist). Experience with Adobe Commerce Cloud, including environments and support processes. Familiarity with ADO, ServiceNow, Zendesk, or other ticketing systems. Exposure to cloud platforms (AWS, Azure) and Docker. Working in a Way that Works for You We promote a healthy work/life balance across the organization. We offer appealing working prospects for our people. With various wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working for You We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Comprehensive Health Insurance: Covers you and your immediate family. Enhanced Health Insurance Options: Competitive rates negotiated by the company. Group Life Insurance: Ensuring financial security for your loved ones. Group Accident Insurance: Extra protection for accidental death and permanent disablement. Flexible Working Arrangement: Achieve a harmonious work-life balance. Employee Assistance Program: Access support for personal and work-related challenges. Medical Screening: Your well-being is a top priority. Modern Family Benefits: Maternity, paternity, and adoption support. Long-Service Awards: Recognizing dedication and commitment. New Baby Gift: Celebrating the joy of parenthood. Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates. Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. Free Transport: Pick up and drop from home to office and back (applies in Chennai). About the Business LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights .

Would you like to contribute to a team that creates impactful software solutions for diverse users? Are you enthusiastic, motivated, and eager to learn and grow in your career? About Our Team LexisNexis Legal & Professional, serving customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company is a leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law. We deploy ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top creators for each legal use case. About the Role We are looking for a Magento Developer to join our team in a support role. This position is ideal for a detail-oriented, technically skilled professional who is passionate about eCommerce and enjoys troubleshooting and maintaining Magento-based websites. You will be responsible for resolving technical issues, supporting ongoing site operations, and collaborating with cross-functional teams to ensure a seamless user experience. Responsibilities Provide daily technical support for Magento 2 websites, including issue diagnosis and resolution. Troubleshoot front-end and back-end problems, including performance issues, checkout failures, and extension conflicts. Manage and respond to support tickets in a timely manner. Collaborate with QA, DevOps, and Development teams to identify root causes and apply fixes or enhancements. Perform regular site audits to ensure optimal performance, SEO compliance, and security best practices. Assist with deployments, environment setup, and minor configuration updates. Monitor logs and alerts for anomalies or errors and take proactive action. Work with business users and customer service teams to address functional concerns or bugs reported by customers. Document support processes, known issues, and resolutions. Requirements 2–5 years of experience with Magento 2 (Open Source or Adobe Commerce). Strong knowledge of PHP, MySQL, HTML, JavaScript, and CSS. Familiarity with Magento CLI, caching (Varnish/Redis), and indexing processes. Experience working with Git version control and CI/CD workflows. Knowledge of REST and GraphQL APIs in Magento 2. Understanding of Magento architecture, modules, and customization. Experience with tools like New Relic, Fastly, or other performance monitoring systems is a plus. Ability to analyze logs and debug using SSH tools. Strong problem-solving and communication skills. Nice to Have: Magento 2 Certification (Developer, Professional, or Solution Specialist). Experience with Adobe Commerce Cloud, including environments and support processes. Familiarity with ADO, ServiceNow, Zendesk, or other ticketing systems. Exposure to cloud platforms (AWS, Azure) and Docker. Working in a Way that Works for You We promote a healthy work/life balance across the organization. We offer appealing working prospects for our people. With various wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working for You We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Comprehensive Health Insurance: Covers you and your immediate family. Enhanced Health Insurance Options: Competitive rates negotiated by the company. Group Life Insurance: Ensuring financial security for your loved ones. Group Accident Insurance: Extra protection for accidental death and permanent disablement. Flexible Working Arrangement: Achieve a harmonious work-life balance. Employee Assistance Program: Access support for personal and work-related challenges. Medical Screening: Your well-being is a top priority. Modern Family Benefits: Maternity, paternity, and adoption support. Long-Service Awards: Recognizing dedication and commitment. New Baby Gift: Celebrating the joy of parenthood. Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates. Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. Free Transport: Pick up and drop from home to office and back (applies in Chennai). About the Business LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights .

Job Description Job Description : Software Engineer - DevOps Location - Bangalore, India DESCRIPTION Ensuring alignment across applications development and IT operations support teams, automating processes, ensuring smooth deployments, and optimizing infrastructure for efficiency and reliability is a key enabler for Zendesk customers. Zendesk is using cutting edge technologies and software for their customers including complex implementations and integrations encompassing Data Analytics, Artificial Intelligence and Cloud Computing. Working as part of our Professional Services function, DevOps Engineers will be responsible for designing, implementing, and maintaining tools and processes for continuous integration, delivery, and deployment of software and infrastructure while also ensuring the reliability, security, and performance of our infrastructure. KEY RESPONSIBILITIES Develop, deploy, and manage infrastructure using Terraform and ArgoCD to automate infrastructure provisioning and management on Amazon Web Services (AWS). Develop and maintain continuous integration and continuous deployment pipelines to automate application software building, testing and deployment into Amazon Web Services cloud based on GIT Actions. Develop, configure and maintain a wide range of services on Amazon web services cloud platforms for IaaS and PaaS layers. Monitor performance, automate reporting, configure alerts, identify bottlenecks, and implement solutions to improve efficiency and reliability. Keep abreast of latest security best practices and CVEs to protect our infrastructure and applications. Implement and maintain security best practices with continuous monitoring and improvement. Containerize custom application software based on java and python, with development and maintenance of helm charts and repositories for the container deployment. Troubleshoot and resolve issues in development, testing, and production environments from a deployment and runtime execution perspective. Work with Datadog, Sentry and CloudWatch for setting up alerts and automation. Create and maintain clear and concise documentation for all infrastructure and software deployment procedures and maintenance processes, to comply with regulations and governance. TECHNICAL SKILLS Experience in setup, configuration and maintenance of managed services on Amazon Web Services cloud platform including key areas like IAM, IaaS and PaaS services. Proficiency in scripting languages like Bash, Helm and Terraform for provisioning, maintenance and automating of infrastructure tasks. Experience with using GITHUB for IaC scripts. Familiarity with Python is a preferable bonus. Proficiency in building CI/CD (Continuous Integration and Deployment) pipelines based on GITHUB Actions and ArgoCD. Proficiency and knowledge of Docker for containerization and Kubernetes for orchestrating containers for building and deploying scalable applications. Familiarity on monitoring and observability frameworks using tools like Prometheus, Grafana, or the ELK Stack is crucial for ensuring application health and performance. Familiarity with database technologies and SQL is beneficial for managing databases and interacting with applications. SOFT SKILLS Technical insight and ability to troubleshoot issues and find solutions is essential in order to solve critical customer issues quickly. A willingness to learn and stay up-to-date with the latest technologies and tools in the DevOps domain is essential. DevOps engineers need to be able to effectively communicate with developers, architects, operations teams, and other stakeholders Work Location & Hours Expectations: We recommend being in the office 2 to 3 times per week to foster collaboration and teamwork. However, flexibility is provided based on business needs Working hours may need to be adjusted to match customer time zones where necessary, ensuring effective communication and project delivery Willingness to accommodate customer and company needs in terms of working timezones is essential along with flexibility to provide on-call support when required. Work Experience: Around 5 to 7 years of total experience. Must have experience on DevOps, Kubernetes infrastructure (EKS) on AWS along with experience in setup, configuration on monitoring AWS cloud infrastructure Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Job Description : Associate Software Engineer - DevOps Location - Bangalore, India DESCRIPTION Ensuring alignment across applications development and IT operations support teams, automating processes, ensuring smooth deployments, and optimizing infrastructure for efficiency and reliability is a key enabler for Zendesk customers. Zendesk is using cutting edge technologies and software for their customers including complex implementations and integrations encompassing Data Analytics, Artificial Intelligence and Cloud Computing. Working as part of our Professional Services function, associate DevOps engineers will be responsible for maintaining and monitoring tools and processes for continuous integration of cloud based application deployments in Kubernetes and AWS infrastructure.. KEY RESPONSIBILITIES . Maintain and monitor applications deployed on Kubernetes on EKS - Amazon Web Services cloud. Maintain and monitor kubernetes, database and cache related infrastructure on Amazon Web Services cloud. Monitor performance, execute reporting, respond to alerts, identify bottlenecks, and suggest solutions proactively to improve efficiency and reliability. Troubleshoot issues in development, testing, and production environments from a deployment and runtime execution perspective. Collaborate with Senior DevOps engineers to analyse and resolve issues. Create and maintain clear and concise documentation for all infrastructure and software deployment procedures and maintenance processes, to comply with regulations and governance. TECHNICAL SKILLS Experience in monitoring of managed services on Amazon Web Services cloud platform including key areas like IAM, IaaS and PaaS services. Awareness in scripting languages like Bash, Helm and Terraform. Awareness of using GITHUB for IaC scripts. Familiarity with Python is a preferable bonus. Awareness of executing CI/CD (Continuous Integration and Deployment) pipelines based on GITHUB Actions and ArgoCD. Familiarity on monitoring and observability frameworks using tools like Prometheus, Grafana, or the ELK Stack is crucial for ensuring application health and performance is preferable. SOFT SKILLS Technical insight and ability to troubleshoot issues and find solutions is essential in order to solve critical customer issues quickly. A willingness to learn and stay up-to-date with the latest technologies and tools in the DevOps domain is essential. Work Location & Hours Expectations: We recommend being in the office 2 to 3 times per week to foster collaboration and teamwork. However, flexibility is provided based on business needs Working hours may need to be adjusted to match customer time zones where necessary, ensuring effective communication and issue resolution. Willingness to work in shifts to accommodate customer and company needs is essential along with flexibility to provide on-call support when required. Work Experience: Around 2 - 4 of experience in monitoring and supporting Kubernetes infrastructure (EKS) on AWS along with basic experience in monitoring AWS cloud infrastructure Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Title: Customer Support Executive – International BPO/KPO (Ahmedabad) Location: Ahmedabad, Gujarat Job Type: Full-Time | Night Shift / Rotational Shift Industry: BPO / KPO / ITES Experience Level: 0–3 Years Work Mode: On-Site / Hybrid (Based on employer policy) Job Summary: We are hiring Customer Support Executives to handle voice/email/chat-based support for international clients. Ideal candidates will have strong communication skills, a customer-first attitude, and the ability to handle queries efficiently in a fast-paced environment. Freshers with excellent English communication are encouraged to apply. Key Responsibilities: Handle inbound/outbound calls, emails, or chats from international customers. Resolve customer queries related to products, services, billing, or technical issues. Maintain a high level of professionalism and empathy with customers. Follow standard operating procedures and quality guidelines. Document all interactions and escalate unresolved issues as needed. Meet performance metrics including response time, quality scores, and customer satisfaction. Qualifications: 12th Pass / Any Graduate / Undergraduate Excellent verbal and written communication skills in English Willingness to work in night shifts and rotational shifts Basic computer skills with the ability to multitask Prior BPO/KPO experience is preferred but not mandatory Preferred Skills: Fluency in English (Neutral/US Accent preferred) Active Listening & Problem-Solving Customer Handling & Objection Management CRM Tools Knowledge (e.g., Zendesk, Salesforce, Freshdesk) Email Etiquette & Chat Support Time Management Empathy & Patience Multitasking Team Collaboration Adaptability to Different Time Zones Benefits: Fixed salary with incentives Night shift allowances Paid training provided Growth and promotion opportunities Employee-friendly work culture Job Types: Full-time, Permanent Pay: ₹200,000.00 - ₹650,000.00 per year Schedule: Day shift Application Question(s): Are you comfortable working night shifts or rotational shifts? How many years of experience do you have in international BPO/KPO or customer support roles? 0 (Fresher) Less than 1 year 1–2 years More than 2 years Rate your spoken English communication from 1 to 5 (5 being fluent). Are you based in or willing to relocate to Ahmedabad? Do you have experience using CRM tools (like Zendesk, Salesforce, etc.)? What is your expected monthly salary (INR)? What is your notice period or earliest joining availability? Work Location: In person

Job Description: We are looking for a dedicated and customer-centric Customer Support Associate to join our support team. The ideal candidate will have prior experience handling inbound/outbound calls as well as chat/email support, ensuring high-quality service across all communication channels. Key Responsibilities: Handle customer queries via calls, chat, and emails in a timely and professional manner. Maintain a positive, empathetic, and professional attitude toward customers at all times. Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right tools and resources. Follow communication procedures, guidelines, and policies. Escalate unresolved issues to the appropriate teams. Maintain detailed records of customer interactions, comments, and complaints. Meet performance benchmarks such as response time, resolution rate, and customer satisfaction scores. Requirements: Minimum 1 year of experience in customer support (voice + non-voice). Strong verbal and written communication skills in English (regional language proficiency is a plus). Ability to multitask, prioritize, and manage time effectively. Familiarity with CRM systems, support tools, and ticketing platforms (e.g., Freshdesk, Zendesk, etc.). Flexible to work in shifts, including weekends and holidays if required. A calm, patient, and empathetic approach to dealing with frustrated customers

We are looking for a smart, resourceful, and customer-obsessed Technical Support Engineer to serve as the first line of defense when our customers face technical issues. You will play a critical role in ensuring customer satisfaction by quickly identifying, troubleshooting, and resolving product issues across our platform. This role goes beyond basic support — it requires a deep technical understanding of our product, strong communication skills, and the ability to collaborate closely with engineering and product teams. Key Responsibilities Issue Resolution Investigate, reproduce, and troubleshoot technical issues reported by customers through tickets, chats, or calls. Customer Communication Provide timely, clear, and empathetic updates to users throughout the resolution process. Documentation Create and maintain detailed support documentation, FAQs, and internal playbooks to streamline troubleshooting. Collaboration Work closely with Engineering and Product teams to escalate unresolved issues, track bugs, and prioritize improvements. Tools & Systems Use support tools (e.g., Zendesk, Freshdesk, Jira) and monitoring tools (e.g., Datadog, Sentry) to manage and track issues. Feedback Loop Act as the voice of the customer — share recurring problems, feature requests, and pain points with internal teams. What We’re Looking For 2–5 years of experience in technical support, system administration, or related technical roles Strong problem-solving skills and ability to debug APIs, logs, or platform behavior Working knowledge of Linux, networking concepts, and basic scripting (Shell, Python, etc.) Experience working with web technologies (REST APIs, databases, cloud infrastructure) Excellent communication and customer-handling skills Prior experience supporting SaaS or enterprise platforms is a plus Nice to Have Familiarity with tools like Postman, Jira, Confluence, or monitoring platforms Exposure to AWS, GCP, or Azure environments Understanding of CI/CD pipelines and DevOps workflows Experience with SQL or data investigation tools

🚨 We’re Hiring! | IT SaaS Support Executive 📍 Location: Rajkot (On-site) 📄 Job Type: Full-time 💼 Experience: 6 months – 1 year (Freshers with relevant skills are welcome to apply) About TilesView: Tilesview is an AI-powered room visualization platform trusted by 200+ global brands. We help manufacturers, retailers, and distributors transform the way customers explore flooring, wall coverings, paints, rugs, wallpapers, carpets, and more—offering realistic previews both online and in-store. Role Overview: We’re looking for a proactive IT SaaS Support Executive to be the first point of contact for our users. You’ll assist customers in using our advanced visualization tools, troubleshoot issues, and ensure smooth experiences. Key Responsibilities: Respond to support queries via email, chat, and phone. Troubleshoot issues related to Tilesview’s visualization platform. Assist users with product setup, onboarding, and training. Coordinate with developers to report bugs and suggest improvements. Maintain detailed support documentation and case records. Conduct occasional user training sessions. Qualifications: 6 months to 1 year of SaaS or software support experience (Freshers with strong skills & internships can apply). Excellent English communication (written & verbal). Strong problem-solving skills with a customer-first mindset. Familiarity with tools like Zendesk, Freshdesk, or similar. Why Join Us: Be part of a globally recognized SaaS brand. Fast-paced, innovation-driven work environment. Unique compensation: Fixed Salary + Incentives or 100% Performance-Based Pay—earn as much as you achieve! Rapid career growth & learning opportunities. Long-term contributors may qualify for ESOPs—own a part of our success! Ready to grow your career with us? Apply today! 📩 Drop your CV at: career@tilesview.ai #hiring #saas #itsupport #customersupport #jobsearch #rajkotjobs #tilesview #softwarejobs #techcareers #visualization #customersuccess #jobposting #nowhiring

Key Responsibilities: Respond to customer queries via phone, email, or chat in a timely and accurate manner Diagnose and troubleshoot technical issues, including account setup, software configuration, and hardware connectivity Walk customers through step-by-step solutions Follow up with clients to ensure full resolution of issues Escalate unresolved issues to appropriate internal teams Document technical knowledge in the form of manuals or solution articles Maintain high customer satisfaction and adhere to service level agreements (SLAs)