1616 Zendesk Jobs - Page 18

Job Description Job summary Zendesk is seeking a highly skilled Software Engineer (Frontend or Full Stack) to join our Custom Objects, Triggers & Automation team. As part of the Custom Data & Logic group, you will play a pivotal role in developing innovative functionality to support our new Employee Service initiative within the Support domain. The ideal candidate is an accomplished engineer dedicated to creating consistent, usable, reliable, and high-performance user experiences for enterprise customers. What you’ll be doing Contribute to the design, development, testing, and deployment of high-quality, efficient software solutions. Collaborate with team members and cross-functional partners to architect solutions that are reliable, secure, performant, extensible, and scalable. Communicate technical decisions and their implications clearly to team members and stakeholders. Identify and help mitigate potential issues during development, testing, and delivery stages. Prioritize tasks to deliver value to users, the team, and the organization. Participate in application improvement discussions, project initiatives, and feature design processes. Develop reusable code and components for future use, ensuring maintainability and scalability. Review and provide feedback on pull requests to help enhance code quality. Maintain accurate and up-to-date technical documentation. Participate in on-call rotations following an initial training period. Engage actively in agile development ceremonies and contribute to a collaborative work environment. Required Qualifications 3 - 6 years of professional experience in designing, developing, testing, and deploying frontend features to production in a stable and reliable manner. Strong experience with JavaScript/TypeScript, with a strong emphasis on React. In-depth knowledge of JavaScript and TypeScript fundamentals, as well as frameworks like React and Redux, and testing libraries including Cypress, Jest, and React Testing Library. Good knowledge of GraphQL and REST APIs. Proficiency with version control tools and continuous integration/continuous delivery (CI/CD) pipelines. Experience mentoring software engineers and collaborating with Design, Product, and Engineering teams. Strong problem-solving, critical thinking, and collaboration skills. Strong verbal, written, and interpersonal communication skills in English. Preferred Qualifications Knowledge of Ruby on Rails and relational databases such as MySQL/Aurora. Familiarity with micro frontends and federation architectures. Knowledge of AI and machine learning integration in applications is a Tech stack Backend: Ruby on Rails, Aurora/MySQL, S3, REST, GraphQL Frontend: JavaScript/TypeScript, React, Redux, React Testing Library, Cypress/Playwright, Jest DevOps & Monitoring: DataDog, GitHub Actions, Jenkins, CI/CD tools Cloud & Infrastructure: AWS, Spinnaker, Kubernetes. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

We are looking for a self-driven and hardworking strategic and operational leader that will be responsible for building, developing and leading the customer support organization. You will hire, grow and develop a scalable team of freight operation specialist and lead the day to day operations. You will work in collaboration with sales, engineering, product, and operations teams to provide a world-class service for our customers. You will be responsible for building business standards, customer experience and driving innovation to continuously improve the business. You will be tasked to scope the best helpdesk solution for Fr8Bukyn and work cross functionally to ensure a successful implementation. Youll play an integral role in setting direction for your team and will bring the energy, grit, and work ethic necessary to get the job done! The ideal candidates will be a strong communicator who can prioritize deliverables, be adaptable, resilient and eager to attack unfamiliar problems with curiosity and a bias for action. Key responsibilities of this role will be: - Build the customer support organization from the ground up, finding the most efficient and scalable solution. - Develop a team schedule and manage timekeeping to ensure SLAs are met with high-quality service. - Responsible for freight performance, customer relationships, and improving operational metrics through analysis - Lead and empower support teams to deliver on KPIs within a time-sensitive and dynamic environment - Collaborate with engineers, sales, compliance, legal, and finance teams to grow the operations team - Deliver best in class support experience through the measurement of customer satisfaction time to resolve - Translate data and customer insights into actionable solutions and work cross-functionally to design and deploy continuous improvement strategies - Deploy omnichannel and 24-7 support - Scope and implement the best helpdesk solution to guarantee outstanding support - Identify and advocate for additional resources needed for your team to succeed (training, SOPs, product work, etc.) What The Candidate Will Need - 3+ years of professional experience in a high-volume and highly productive customer support or service-industry environment - 3+ years of managerial experience in multicultural environments - Deep understanding of building and managing large, global, remote teams providing 24/7 across multiple timezones support to technical and non-technical customers - Strong ability to use quantitative data and metrics to drive decision making - Exceptional written and verbal communication skills - Outstanding business acumen - Empathetic leader; Demonstrated ability to manage individuals and teams effectively - Leadership: Proven ability to set team goals, develop teams to their highest levels of performance, and lead through an ever changing environment. - Excellent attention to detail and project management skills - Are able to learn new digital tools quickly and have a deep understanding of web technology or web architecture - Experience with Help desk tools (Zendesk, Intercom, Freshdesk, etc) - Willingness to dive in and do whats needed, regardless of whether its in the job description - Self motivated; Able to work independently and think creatively to deliver results - Identify and advocate for additional resources needed for your team to succeed (training, SOPs, product work, etc.) NICE TO HAVE: - Technical skills in SQL, Excel, and/or data visualization Qualification: Any Graduate

About The Company Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us! About The Role We seek intelligent, self-motivated individuals who thrive in fast-paced, dynamic, and often uncertain environments—those who demonstrate a high level of personal responsibility, initiative, and dedication. A strong technical foundation is important, along with a deep curiosity to expand your knowledge in the rapidly evolving AI landscape. You should be passionate about our product, driven to continuously learn, and committed to delivering exceptional value to our growing customer base. As we continue to define and shape an emerging market, we are excited to connect with individuals who are energized by innovation and inspired to contribute to something truly transformative. Responsibilities : Curiosity, Technical Aptitude, Relationship Building, Project Management Client Onboarding & Implementation Product Familiarization: Educate customers about the company’s AI virtual agents and ensure they understand how to integrate them into their current support systems (e.g., chat, email, voice). Customization & Configuration: Work with the client to tailor the virtual agents to their needs, ensuring they align with the client's workflows, tone, and support objectives. Deployment Support: Assist with initial setup and deployment, ensuring that the virtual agents are integrated correctly across various communication channels (chat, email, voice). Technical Guidance: Provide technical assistance on integrating APIs, configuring conversation flows, training models, and troubleshooting any deployment challenges. Ongoing Customer Support & Troubleshooting Issue Resolution: Be the first line of contact for troubleshooting issues related to the virtual agents, working to resolve technical problems promptly. Escalation Management: If issues cannot be resolved at the TAM level, escalate them to appropriate internal teams (e.g., engineering, product, or support); manage the escalation process to ensure rapid resolution while keeping the client informed. Proactive Health Checks and System Monitoring: Periodically review the client's environment, identify potential risks, and suggest preventive measures to avoid issues before they arise. Ensure the virtual agents are performing as expected across all channels, reviewing metrics such as accuracy, response time, and user satisfaction, and taking corrective action when needed. Client Relationship Management Point of Contact: Serve as the primary contact for all technical matters related to the client’s use of virtual agents. Client Advocacy: Advocate for the client’s needs internally, ensuring the virtual agent solution is evolving according to their business goals and that the product roadmap aligns with their priorities. Customer Retention: Build strong, long-term relationships with clients by ensuring they’re continuously satisfied with the service and by offering value-driven, tailored recommendations and solutions. Product Training, Education, and Knowledge Training Sessions: Lead or coordinate training sessions for client teams, helping them understand how to manage and optimize virtual agents. Knowledge Transfer: Ensure that the client team is self-sufficient in handling the basic functionalities and administrative tasks related to the AI system (such as updating conversational flows, adjusting settings, etc.). Continuous Learning: Stay up to date with AI developments, natural language processing (NLP), and machine learning techniques used in customer support solutions. Competitive Awareness: Keep track of competitor offerings in the market to ensure the company’s solutions remain competitive and relevant. Performance Monitoring & Reporting Analyze AI Effectiveness: Regularly review key performance indicators (KPIs) like response accuracy, customer satisfaction, response times, and conversion rates. Report Generation: Provide clients with insightful reports and data that showcase the performance of their virtual agents to identify trends, areas for improvement, and make actionable recommendations. Optimization: Advise clients on best practices for improving the performance of their virtual agents, such as updating dialogue scripts or improving AI training data. Collaboration with Internal Global Teams Product Feedback: Gather client feedback regarding the virtual agent’s performance and communicate this feedback to the product and engineering teams for continuous improvement. Feature Requests: Act as the customer's champion, gathering insights into new features or improvements that clients may need and advocating for them in product development. Cross-functional Communication: Work closely with product managers, data scientists, and developers to resolve complex client issues and deliver optimal AI solutions. Global Collaboration: Work across multiple time zones to support global customers and teams, ensuring timely responses and proactive engagement; effectively balance flexibility with availability. Strategic Planning & Account Growth Client Strategy Alignment: Understand the client’s business goals and proactively suggest how the AI virtual agents can be leveraged to meet those objectives. Upselling & Cross-selling: Identify opportunities for expanding the use of AI technology within the client’s organization, whether that means adding new channels, expanding capabilities, or using advanced features (e.g., analytics, automation). Quarterly Business Reviews (QBRs): Conduct regular, quarterly strategic reviews with clients to discuss performance, roadmap, new features, and opportunities for growth or improvement. Documentation, Best Practices, and Change Management Create Documentation: Develop and maintain clear technical documentation, including guides, FAQs, and troubleshooting resources, to help clients manage and optimize their virtual agents. Standard Operating Procedures (SOPs): Create and maintain SOPs for common troubleshooting issues and best practices related to virtual agents. Maintain accurate and up-to-date records of client interactions and account activities in our system of record. Feature Rollouts: Coordinate with clients during the release of new product features or updates to ensure a smooth transition, including handling any required updates to existing virtual agent configurations. Client Change Requests: Manage client requests for customizations or changes to their virtual agents, balancing customer needs with technical feasibility. Requirement More than 6+ years of experience in a Technical Customer Success or Technical Account Management role within a B2B, SaaS environment. Self-assured, self-starter with proven ability to work in a fast-moving startup culture and a willingness to make quick judgments based on continuous prioritization and evolving customer needs. Relevant consulting and project management experience is required, preferably in the SaaS environment. Good sense of curiosity with a genuine desire to learn, think with agility, and apply learnings in new situations. Stellar written and verbal communication tailored to the persona. Proven track record in building strong relationships with VP and C-Suite management in the customer portfolio. Strong sense of technical knowledge, working knowledge of APIs, and managing integrations. Familiarity with customer relationship management (CRM) software and support platforms (e.g. Zendesk, Salesforce, FreshDesk). Must be willing and able to travel up to 20-30% of the time in response to customer needs, with all necessary travel documents maintained and current. Prior work experience with Chat, Email, Voice AI solutions or Agent Desk solutions is preferred but not required. In order to ensure a fair and equitable recruitment process, Netomi requests that all applicants refrain from using any artificial intelligence language model to generate application responses and/or content. Any application that is found to have been a product of using such tools may be excluded from consideration. Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Job Description: We are looking for a dedicated and customer-centric Customer Support Associate to join our support team. The ideal candidate will have prior experience handling inbound/outbound calls as well as chat/email support, ensuring high-quality service across all communication channels. Key Responsibilities: Handle customer queries via calls, chat, and emails in a timely and professional manner. Maintain a positive, empathetic, and professional attitude toward customers at all times. Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right tools and resources. Follow communication procedures, guidelines, and policies. Escalate unresolved issues to the appropriate teams. Maintain detailed records of customer interactions, comments, and complaints. Meet performance benchmarks such as response time, resolution rate, and customer satisfaction scores. Requirements: Minimum 1 year of experience in customer support (voice + non-voice). Strong verbal and written communication skills in English (regional language proficiency is a plus). Ability to multitask, prioritize, and manage time effectively. Familiarity with CRM systems, support tools, and ticketing platforms (e.g., Freshdesk, Zendesk, etc.). Flexible to work in shifts, including weekends and holidays if required. A calm, patient, and empathetic approach to dealing with frustrated customers Job Type: Full-time Pay: ₹15,000.00 - ₹35,000.00 per month Benefits: Health insurance Schedule: Morning shift Supplemental Pay: Overtime pay Language: English (Required) Work Location: In person Speak with the employer +91 09821222608

Why Clipboard Health Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent. About Clipboard Health: Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here. About the Role We're hiring a detail-focused and process-oriented Document Submissions Associate to join our core operations team. In this role, you'll help ensure a seamless onboarding experience by reviewing and validating documents submitted by healthcare professionals who want to join our platform. As a key member of the Document Associate team, you'll review a variety of credentials and compliance documents. Your work directly influences the quality, speed, and safety of our onboarding process—helping professionals get to work quickly and allowing facilities to hire without delay. Key Responsibilities Review and validate essential onboarding documents submitted by professionals, ensuring accuracy, completeness, and compliance with facility, local, state, and federal guidelines. Monitor and manage queues for document submissions, backlogs, and expirations during assigned shifts—acting on real-time prioritization. Own and execute daily tasks including document status updates, document mapping, resolving unread submissions, and handling special projects. Contribute to ongoing improvements by reviewing internal policies and recommending updates that enhance clarity and efficiency. Collaborate with cross-functional teams to resolve document-related inquiries and enhance internal workflows. Communicate clearly via Slack and other internal tools. Stay informed on evolving documentation standards and product updates to ensure consistent, accurate decision-making. Consistently meet targets for document review time, accuracy, and throughput, contributing to both individual and team performance goals. What We're Looking For Prior experience in roles such as document verification, credentialing, compliance operations, administrative support, or customer service. Familiarity with U.S. healthcare documentation (e.g., licenses, certifications, immunization records). A sharp eye for detail—you catch inconsistencies others might overlook. Confidence in making timely decisions, even in gray areas. Strong written communication skills and the ability to simplify complex topics. Highly organized and dependable, with a strong sense of ownership and urgency. Demonstrated success in fast-paced, fully remote work environments. Comfortable using tools like Slack, Zendesk, Google Sheets, and task management platforms. Ability to work independently while effectively collaborating with other teams. Experience with Quality Assurance (QA) work is a plus. Technical & Workspace Requirements Residing in the Asia-Pacific region . Wired internet connection with a minimum of 15 Mbps download speed . Minimum system specifications: CPU: Intel i5 (8th gen+) / AMD Ryzen 5 (2000 series+) / Apple M1 or newer RAM: 12 GB (16 GB recommended) Quiet, professional home workspace Noise-canceling headset and a stable internet/power backup setup

JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students worldwide use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company. The Role We are seeking an experienced Customer Support Representative to be on the front lines by answering questions and troubleshooting technical problems. You will assist customers with JoVE’s products and also guide clients through any technical issue they might encounter. If you are an energetic self-starter, problem solver with a basic technical background and excellent communication skills, we want to talk to you. The Support Team here at JoVE is providing support not only to external customers but also to internal JoVE employees on a 24x7 basis. Responsibilities Manage large amounts of incoming tickets. Handle customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Triage tickets to the correct Level 2 teams. Follow communication procedures, guidelines and policies. Provide accurate, valid and complete information by using the right methods/tools. Keep records of customer interactions, process customer accounts and file documents. Requirements: A Bachelor’s in Computer Science or relevant field. Excellent English communication skills. Solid understanding of web page construction (HTML, CSS, JavaScript). Know how to execute standard debugging for website issues. Basic understanding of frameworks such as Agile, ITIL, COBIT. Familiarity with XML and JSON is preferred. Ability to communicate with both technical and non-technical personnel in a clear and concise fashion. Strong attention to detail. Ability to accommodate flexible work schedules based on business needs to provide 24/7 support. Proficient with ticketing tools ( Zendesk, Jira, Salesforce). Moderate skills with Salesforce (ability to search records for details and occasional basic editing) Why JoVE? You will make a direct impact in accelerating science research and in improving student learning in science education. Opportunity to work with a diverse and international team. Our strong promotion from within culture draws a clear path to advance your career with us.

Company Description At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night. Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide. “When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.” How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - S upport, E xcellence, C ommunication, T eamwork, I ntegrity, G rowth and O penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you. Job Description We are looking for a Team Lead, Technical Support to join our growing global team at Sectigo. The Team Lead, Technical Support plays a critical leadership role in managing day-to-day technical support operations, guiding a team of engineers to deliver exceptional customer service and rapid issue resolution. This role bridges the gap between frontline support and senior escalation teams, ensuring consistency in service, mentoring staff, and driving operational improvements. The ideal candidate is both technically strong and highly people-focused, with the ability to balance priorities and deliver results in a fast-paced environment. This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: Team Leadership & Development: Supervise and mentor Technical Support Engineers, fostering a culture of continuous learning and customer-centric behavior. Provide coaching, regular feedback, and performance evaluations to support professional growth. Manage team scheduling, resource allocation, and shift rotations to meet SLA targets. Support Operations & Escalation Management: Act as an escalation point for complex customer issues. Ensure all escalated and high-impact issues are handled promptly and professionally. Collaborate with Advanced Support and Engineering teams to resolve systemic issues. Customer Experience & Process Excellence: Monitor key metrics like CSAT, FCR, SLA adherence, and backlog volume; drive actions to improve them. Implement process improvements and document SOPs to enhance efficiency and service quality. Review and triage customer tickets for quality, completeness, and accuracy. Collaboration & Reporting: Interface with Product, Engineering, Sales, and Operations to communicate customer needs and pain points. Create regular reports and dashboards for leadership to review team performance and trends. Contribute to Knowledge Base articles and ensure engineers actively contribute to internal documentation. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience) is strongly preferred. Experience: Minimum of 5+ years of experience in technical support or help desk environments, including 1–2 years in a supervisory or lead role is required. Strong understanding of SSL/TLS, certificate lifecycle, and server/network troubleshooting. Proven experience working with enterprise clients and managing escalations. Familiarity with ticketing systems such as Salesforce, Zendesk, or Freshdesk. Ideal Candidate Profiles, Talents, and Desired Qualifications: Strong leadership and interpersonal communication skills. Analytical and detail-oriented with a proactive mindset. Proficiency in tools such as Salesforce Service Cloud, JIRA, Excel, and dashboarding platforms like Power BI. Ability to coach and mentor technical team members effectively. Customer-first attitude with a strong sense of ownership. Superior customer service and phone mannerism are required to handle support of Sectigo’s customer base. Computer literacy skills must include the use of e-mail, databases, and word processing applications. Strong experience on handling customer issues and possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality. Excellent verbal and written communication skills. Must have the ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base. Must be able to work shift work Monday through Friday including holidays based on business needs and possible Weekends and after hours. Must be willing to carry the after-hour Support pager. Operate well in a fast-paced, dynamic, and global environment without requiring significant supervision. Can think creatively and independently to resolve conflict as well as solve problems. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.

Company Description At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night. Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide. “When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.” How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - S upport, E xcellence, C ommunication, T eamwork, I ntegrity, G rowth and O penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you. Job Description We are looking for a Advanced Technical Support Engineer to join our growing global team at Sectigo. The Advanced Technical Support Engineer works closely with Sectigo’s customer base and sales department and handles the day-to-day customer issues reported and manages identified issues through to resolution, including assisting customers technical issues by researching, diagnosing, troubleshooting, and identifying solutions to resolve reported issues. This position is responsible for handling all issues escalated from the Tech Support Engineering team (e.g. tier 1). This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: Work closely with Sectigo’s customer base and sales department. Handle all issues escalated from Technical Support, Level 1 and take ownership of customer issues reported and seeing problems through to resolution. Research, diagnose, troubleshoot, and identify solutions to resolve reported issues. Ask customers targeted questions to quickly understand the root of the problem. Assisting various customers through Phone, E-Mail, or Chat, until they resolve the reported technical issue. Provide prompt and accurate feedback to customers. Follow up with unresponsive customers. Refer to internal database or external resources to provide accurate tech solutions. Follow standard procedures for proper escalation of unresolved issues to Shift Lead / Team Lead or to the appropriate internal teams. Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. Prioritize and manage several open issues at one time. Ensure all reported issues about the system are properly logged and reported. Contribute to create Knowledge Base of known issues and their fixes. Additional responsibilities and special projects as assigned. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience) is strongly preferred. Experience: Minimum of 3+ years of experience in technical support or help desk environments is required; ideally 3 to 5+ years is preferred with some experience in an escalation role. Strong understanding of SSL/TLS, certificate lifecycle, and server/network 3-5+ years of customer support / help desk experience. Experience working with large accounts. Familiarity with ticketing systems such as Salesforce, Zendesk, or Freshdesk. Technical knowledge/experience/certifications with Microsoft, Cisco, (and / or) within the Security Industry. Strong knowledge of Linux Apache and Windows operating systems. Knowledge of Windows networking. Experience with information security products. (antivirus, spam filter, email encryption, etc.) Knowledge of Internet protocols and services including TCP/IP, DNS, SMTP, SSH, and SSL http/https. Strong knowledge of Active Directory. Applied knowledge troubleshooting server-level issues. Ability to communicate effectively in English, both verbally and in writing, is required. Ideal Candidate Profiles, Talents, and Desired Qualifications: Strong communication and organization skills, with attention to detail and must be able to multi-task. Superior customer service and phone mannerism are required to handle support of Sectigo’s customer base. Computer literacy skills must include the use of e-mail, databases, and word processing applications. Excellent interpersonal and organizational skills. Strong experience on handling customer issues and possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality. Excellent verbal and written communication skills. Must have the ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base. Must be able to work shift work Monday through Friday including holidays based on business needs and possible Weekends and after hours. Must be willing to carry the after-hour Support pager. Operate well in a fast-paced, dynamic, and global environment without requiring significant supervision. Can think creatively and independently to resolve conflict as well as solve problems. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.

👩‍💻 The Role Join us at Headout as our new Associate for Catalog Operations, a position that thrives in a dynamic environment. Your primary duties will include overseeing the entire process of launching new experiences on Headout, accelerating the launch pace, and ensuring that the quality of these experiences aligns with Headout's high standards. With the ever-changing landscape of our business, your ability to independently learn, along with a proactive approach to discovering and assimilating fresh ideas, will be invaluable. This is a remote role. 🤩 What Makes This Role Special? Process-Driven : A keen eye for detail is essential, along with proficiency in using multiple internal tools. Ownership : Take the helm of operational nuances as you oversee the introduction of new experiences on Headout, expedite launch processes, and uphold the esteemed quality standards that Headout is known for. Autonomy : In our ever-adaptive business model, your self-reliance in learning and proactiveness in seeking and evaluating novel concepts will be crucial. Continuous Improvement : Keep raising the bar by enhancing the Catalog quality metric, ensuring that the information on the Headout catalog consistently meets high standards. Collaboration : Work hand-in-hand with Headout's supply partners to ensure accurate representation of their experiences on our platform. Engage actively with team leads and the product team to propose improvements that can boost the operational efficiency of catalog team members. 💝 What Skills & Experience Do You Need? Work Experience : 0-2 years of experience in an operations role, preferably with exposure to working with CRM tools like Zendesk, Freshdesk or Intercom. Attention to Quality : Exhibit an ability to drive consistent enhancement by identifying root causes, and possess the aptitude to multitask and prioritize effectively. Communication : Strong written communication skills are a must. Proficiency in tools like Google Sheets will be advantageous.

Company Profile: MProfit is a rapidly growing fintech company backed & funded by Rainmatter (by Zerodha) and other reputed investors. To empower Indians to have clear visibility in their investments, MProfit provides wealth tech solutions to Indian investors and wealth professionals. A powerful data insights platform, MProfit enables investors and wealth professionals to track and analyze their multi-asset investments in one place. MProfit’s data aggregation capabilities are cutting-edge, with proprietary integrations for 700+ financial institutions. Today, MProfit is a leader in the wealth-tech ecosystem, with customers in 300+ cities collectively tracking over 1.5 lakh portfolios. We are rapidly expanding our dynamic team and plan to launch promising new products, features, and verticals in the near future. Position Overview: An MProfit Product Specialist would play a pivotal role in our Customer Success function to provide the best-in-class customer experience to all our customers. They will be responsible for conducting insightful product demonstrations, facilitating an effective onboarding experience, and providing ongoing support to help customers maximize their use of our software solutions. Responsibilities: Product Demonstrations: Deliver personalized, engaging demos of our platform, showcasing features and functionalities tailored to the specific needs of potential and new customers. Onboarding Process: Guide customers through the onboarding journey, including account setup, initial configuration, and integration with existing systems, ensuring they are well-equipped to leverage the platform effectively. Customer Training: Deliver comprehensive training sessions to educate users on advanced features, best practices, and optimal use of the software. Customer Support : Provide exceptional customer support to all our customers and solve customers' queries and issues as and when required. Feedback and Improvement: Collect and analyze feedback from new customers to identify areas for improvement in the onboarding process and contribute to the enhancement of our platform. Collaboration: Partner with sales, customer success, and other internal teams to ensure a seamless customer experience, aligning onboarding strategies with overall business objectives. Requirements and Skills: Excellent communication and presentation skills, with the ability to convey complex software functionalities in a clear and engaging manner. In-depth knowledge of financial products, services and industry regulations. Familiarity with various financial instruments such as stocks, bonds, mutual funds, derivatives, and other investment instruments. (would be a plus) Strong problem-solving skills and the ability to handle customer complaints and inquiries effectively. A bachelor’s degree in Finance, Business Administration, or a related field will be preferred. Proven ability to build strong relationships with customers, understand their needs, and provide tailored solutions to enhance their experience with the platform. A strong understanding of financial technology and SaaS platforms will be preferred. Familiarity with CRM/Helpdesk software like FreshDesk, ZohoDesk, ZenDesk, etc. (would be a plus)

Job Location- Noida Experience Required- 1 to 3 Years About the Role We are looking for highly skilled Customer Support Representatives with 1–3 years of international voice experience (US/UK market). The role involves handling customer interactions professionally, resolving issues efficiently, and maintaining high-quality communication standards. Customer Support Representatives need to ensure grammatical accuracy and excellent articulation while delivering world-class support to our customers. Work Responsibilities: 1. Handling inbound and outbound voice support for US/UK customers. 2. Responding to customer queries via calls, emails, and chats professionally. 3. Accurately documenting customer interactions in Zendesk or similar CRMs. 4. Analyzing customer issues and providing effective solutions. 5. Meeting or exceeding team KPIs such as CSAT, response time, and first contact resolution. 6. Maintaining strong written and verbal communication standards. 7. Collaborating with internal teams to escalate and resolve complex cases. 8. Proactively identifying opportunities for process improvements. 9. Ensuring strict adherence to SLA and quality guidelines. 10. Participating in training sessions to continuously enhance skills. Skills, Experience & Expertise 1. Bachelor's degree in any discipline (mandatory). 2. 1–3 years of experience in an international voice process (US/UK mandatory). 3. Hands-on experience with Zendesk (preferred) or similar CRM tools. 4. Exceptional verbal and written English communication skills. 5. Strong grammatical skills and attention to detail. 6. Customer-centric mindset with problem-solving abilities. 7. Ability to multitask, prioritize, and manage workload effectively. 8. Positive attitude with a willingness to learn and adapt. 9. Ability to work in a dynamic, fast-paced environment. Eligibility: 1. Bachelor's degree (mandatory). 2. 1–3 years of relevant international voice support experience. 3. Candidates must be based in Delhi/NCR. 4. Immediate joiners preferred. Work Location: Noida (Hybrid – 3 days from office)

About The Role We are looking for a dynamic and driven Customer Success Associate to join our team. You’ll be at the forefront of managing our customer relationships across the Media funnel - resolving queries, addressing grievances, ensuring high customer satisfaction, and converting revenue opportunities. This role is critical in delivering a seamless experience to our customers while ensuring we retain and grow our user base through excellent support and proactive relationship management. About Inc42 Media Inc42 is India’s #1 startup media & intelligence platform that informs, educates and empowers startup & business leaders through its incisive reporting, insightful reports, curated events & communities, and industry-leading executive courses & programs. Since launching in January 2015, and having risen to become the authoritative voice on India’s startup economy, we've moved markets, gotten the early scoop on billions of dollars of transactions, and told you what's happening deep inside some of the fastest-growing startups & industries alike. Our stories have been followed by the Wall Street Journal, Bloomberg, Reuters, TechCrunch, and other major outlets hundreds of times. We also track over 50,000+ startups and provide market research and intelligence through our in-depth research reports, and we organise some of the most sought-after conferences and events for startup & business leaders across India. In 2020, we introduced Inc42 Plus, our exclusive membership program tailored for startup & business leaders, amassing over 10,000 members in record time. Apart from our sharp reporting & insightful research, through Inc42 BrandLabs, we partner with enterprises & brands to help them create branded content & experiences and reach our audience of decision makers. What you'll do: 1. Customer Support & Query Resolution Act as the first point of contact for all customer queries received via email, WhatsApp, social channels, or platform chat Troubleshoot user issues, escalate when needed, and ensure timely resolution across different platforms Maintain accurate records of customer interactions using CRM/ticketing tool 2. Relationship Management Build and maintain strong relationships with users by proactively following up post-resolution Handle grievances with empathy and professionalism, turning negative experiences into positive ones Manage refund/compensation/escalation protocols with internal coordination 3. Customer Satisfaction & Retention Monitor CSAT/NPS scores and identify patterns or areas of concern Drive initiatives that increase customer delight and reduce churn Share regular insights from customer feedback with product, marketing, and ops teams 4. Revenue Opportunity Identification Spot upsell and cross-sell opportunities during user conversations (e.g., Plus memberships, event passes, subscriptions) Pitch relevant offerings and convert warm leads into revenue Collaborate with the sales and growth teams for handovers of high-potential leads 5. Reporting & Insights Track ticket volume, resolution time, repeat queries, and other support KPIs Present weekly/monthly reports with actionable insights to internal stakeholders Maintain and update the internal knowledge base/FAQs based on recurring questions Qualifications & Skills 1–3 years of experience in a Customer Success/Support role Strong communication skills (written + spoken) Proven ability to de-escalate tense situations and handle complaints gracefully Familiarity with CRM platforms like HubSpot, Intercom, Zendesk, or similar Organised, punctual, and process-oriented Previous experience in media, digital content, or SaaS startups is a plus Understanding of subscription-based business models is a plus Exposure to sales enablement or upselling practices Knowledge of basic analytics (Google Sheets, dashboards)

Job Description We are looking for a Advanced Technical Support Engineer to join our growing global team at Sectigo. The Advanced Technical Support Engineer works closely with Sectigo’s customer base and sales department and handles the day-to-day customer issues reported and manages identified issues through to resolution, including assisting customers technical issues by researching, diagnosing, troubleshooting, and identifying solutions to resolve reported issues. This position is responsible for handling all issues escalated from the Tech Support Engineering team (e.g. tier 1). This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: Work closely with Sectigo’s customer base and sales department. Handle all issues escalated from Technical Support, Level 1 and take ownership of customer issues reported and seeing problems through to resolution. Research, diagnose, troubleshoot, and identify solutions to resolve reported issues. Ask customers targeted questions to quickly understand the root of the problem. Assisting various customers through Phone, E-Mail, or Chat, until they resolve the reported technical issue. Provide prompt and accurate feedback to customers. Follow up with unresponsive customers. Refer to internal database or external resources to provide accurate tech solutions. Follow standard procedures for proper escalation of unresolved issues to Shift Lead / Team Lead or to the appropriate internal teams. Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. Prioritize and manage several open issues at one time. Ensure all reported issues about the system are properly logged and reported. Contribute to create Knowledge Base of known issues and their fixes. Additional responsibilities and special projects as assigned. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience) is strongly preferred. Experience Minimum of 3+ years of experience in technical support or help desk environments is required; ideally 3 to 5+ years is preferred with some experience in an escalation role. Strong understanding of SSL/TLS, certificate lifecycle, and server/network 3-5+ years of customer support / help desk experience. Experience working with large accounts. Familiarity with ticketing systems such as Salesforce, Zendesk, or Freshdesk. Technical knowledge/experience/certifications with Microsoft, Cisco, (and / or) within the Security Industry. Strong knowledge of Linux Apache and Windows operating systems. Knowledge of Windows networking. Experience with information security products. (antivirus, spam filter, email encryption, etc.) Knowledge of Internet protocols and services including TCP/IP, DNS, SMTP, SSH, and SSL http/https. Strong knowledge of Active Directory. Applied knowledge troubleshooting server-level issues. Ability to communicate effectively in English, both verbally and in writing, is required. Ideal Candidate Profiles, Talents, And Desired Qualifications Strong communication and organization skills, with attention to detail and must be able to multi-task. Superior customer service and phone mannerism are required to handle support of Sectigo’s customer base. Computer literacy skills must include the use of e-mail, databases, and word processing applications. Excellent interpersonal and organizational skills. Strong experience on handling customer issues and possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality. Excellent verbal and written communication skills. Must have the ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base. Must be able to work shift work Monday through Friday including holidays based on business needs and possible Weekends and after hours. Must be willing to carry the after-hour Support pager. Operate well in a fast-paced, dynamic, and global environment without requiring significant supervision. Can think creatively and independently to resolve conflict as well as solve problems. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.

Job Description We are looking for a Team Lead, Technical Support to join our growing global team at Sectigo. The Team Lead, Technical Support plays a critical leadership role in managing day-to-day technical support operations, guiding a team of engineers to deliver exceptional customer service and rapid issue resolution. This role bridges the gap between frontline support and senior escalation teams, ensuring consistency in service, mentoring staff, and driving operational improvements. The ideal candidate is both technically strong and highly people-focused, with the ability to balance priorities and deliver results in a fast-paced environment. This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: Team Leadership & Development: Supervise and mentor Technical Support Engineers, fostering a culture of continuous learning and customer-centric behavior. Provide coaching, regular feedback, and performance evaluations to support professional growth. Manage team scheduling, resource allocation, and shift rotations to meet SLA targets. Support Operations & Escalation Management: Act as an escalation point for complex customer issues. Ensure all escalated and high-impact issues are handled promptly and professionally. Collaborate with Advanced Support and Engineering teams to resolve systemic issues. Customer Experience & Process Excellence: Monitor key metrics like CSAT, FCR, SLA adherence, and backlog volume; drive actions to improve them. Implement process improvements and document SOPs to enhance efficiency and service quality. Review and triage customer tickets for quality, completeness, and accuracy. Collaboration & Reporting: Interface with Product, Engineering, Sales, and Operations to communicate customer needs and pain points. Create regular reports and dashboards for leadership to review team performance and trends. Contribute to Knowledge Base articles and ensure engineers actively contribute to internal documentation. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience) is strongly preferred. Experience Minimum of 5+ years of experience in technical support or help desk environments, including 1–2 years in a supervisory or lead role is required. Strong understanding of SSL/TLS, certificate lifecycle, and server/network troubleshooting. Proven experience working with enterprise clients and managing escalations. Familiarity with ticketing systems such as Salesforce, Zendesk, or Freshdesk. Ideal Candidate Profiles, Talents, And Desired Qualifications Strong leadership and interpersonal communication skills. Analytical and detail-oriented with a proactive mindset. Proficiency in tools such as Salesforce Service Cloud, JIRA, Excel, and dashboarding platforms like Power BI. Ability to coach and mentor technical team members effectively. Customer-first attitude with a strong sense of ownership. Superior customer service and phone mannerism are required to handle support of Sectigo’s customer base. Computer literacy skills must include the use of e-mail, databases, and word processing applications. Strong experience on handling customer issues and possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality. Excellent verbal and written communication skills. Must have the ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base. Must be able to work shift work Monday through Friday including holidays based on business needs and possible Weekends and after hours. Must be willing to carry the after-hour Support pager. Operate well in a fast-paced, dynamic, and global environment without requiring significant supervision. Can think creatively and independently to resolve conflict as well as solve problems. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.

Job Description Full Stack Developer Location: Bangalore, India Note***: This is a hybrid role, combining remote and on-site work, requiring 1 day in the office, and relocation to Bangalore. Job Summary Zendesk Labs is a product innovator, solutions incubator and Zendesk ideator. We lean into Zendesk's innovation culture by collaborating with partners and teams across the company, designing from scratch for customers with unique needs, and leveraging the newest technologies to elevate the best customer experiences. We are looking for a Full Stack Developer to join us on this journey. What you'll be doing Thrive in a fast-paced environment by quickly adapting to changing priorities, technologies, and requirements. Work with new technologies; explore, propose, and experiment with new ideas on iteration. Collaborate with the team, partners and customers to create software solutions through brainstorming, designing, prototyping, and development in an agile environment. Create technical proposals on the implementation of complex functionalities. Promote continuous learning to enhance the team’s capabilities and share best practices. What you bring to the role Basic Qualifications 2 - 6 years of experience in a full-stack development role. A collaborative attitude, contributing to an enjoyable work environment that promotes teamwork throughout the organization. Excited about discovering and testing new technologies and ideas. Proficiency in working with APIs and building integrations between diverse systems to create cohesive and efficient solutions. Autonomy to carry a project through its execution, while also knowing when to ask for help. Experience in server and client-side development with the ability to design solution architecture. Great communication skills in English to collaborate with teams spread across the globe. Preferred Qualifications Experience with some technologies from our tech stack below. Comfort with ambiguity, ability to pivot, and experience in a fast-paced work environment juggling multiple projects simultaneously. Experience in scoping and estimating solutions to provide accurate and realistic project timelines. Experience in developing AI solutions. Experience working for a SaaS or startup company. Tech stack All of our code is in Typescript / Javascript. We use React for the front end and node.js for the back end. We host our services on AWS (API Gateway). We build our CI/CD pipeline with GitHub Actions. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

We're Hiring: Customer Support Lead (Remote) 📍 Location: Remote | 🕒 Full-time | 💼 Customer Success Team Are you passionate about helping people and eager to grow with an innovative tech company? Join us at ClickRank.ai , where we're transforming SEO with one-click automation. Our AI-powered platform simplifies and supercharges organic growth, helping businesses get real results in minutes—not months. 🔍 What You'll Do: Be the frontline of support for our users via chat, email, and calls Help customers get the most out of our SEO automation tools—from schema markup to internal linking to meta optimization Troubleshoot and resolve technical issues with care and efficiency Collaborate with product and engineering teams to improve the user experience Gather customer feedback to enhance support and guide product improvements ✅ What We’re Looking For: 2+ year experience in a customer support or success role (SaaS or tech preferred) Excellent communication skills and a proactive, empathetic approach MUST HAVE experience of SEO and digital marketing tools Comfort working independently in a fast-paced, remote environment Experience with helpdesk platforms (e.g., Crisp, Zendesk, Intercom, HubSpot) 💡 Why ClickRank.ai? Work with a fast-growing company at the forefront of AI-driven SEO Help businesses achieve real, measurable growth without complexity Remote-first culture with flexibility and autonomy A supportive team that values initiative and innovation 🚀 Ready to help us revolutionize SEO?

Role: Help Desk Specialist Level 2 Work Location: Thane, Maharashtra Total Experience: 3+years Shift: US Shift Hours & Rotational Shift We are seeking an experienced Help Desk Specialist Level 2 to join our 24x7 NOC, SOC, and Help Desk division. The ideal candidate will be skilled in troubleshooting, configuring, and maintaining a variety of devices across Windows, Mac, and cloud environments for multiple clients and their end-users. You will provide exceptional support via remote tools, manage support tickets, and contribute to a highly dynamic, fast-paced environment . A strong proficiency in Office 365 configuration and troubleshooting is required, along with solid documentation practices. Additionally, knowledge of Azure, AWS , and cloud infrastructure is highly desirable. Key Responsibilities: Technical Support & Troubleshooting: Provide L2 support for Windows & Mac platforms across multiple clients and client-site locations. Troubleshoot and resolve complex issues related to O365, Windows, Mac OS , networking, hardware, and software configurations. Utilize remote support tools to connect to end-user devices and efficiently resolve issues in a timely manner. Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments. Ensure that all technical issues are resolved with a focus on quality, efficiency , and minimal disruption to clients. Ticket Management & Documentation: Effectively manage and update support tickets in the ticketing system, ensuring timely resolution and proper escalation when necessary. Maintain comprehensive, accurate documentation for all troubleshooting steps, resolutions, and procedures. Track recurring issues and collaborate with senior engineers for resolution and continuous improvement of support processes. System Configuration & Maintenance: Configure and maintain Office 365 applications, including Exchange, SharePoint, Teams, and OneDrive. Perform regular system and application updates, patch management , and preventive maintenance on client devices and networks. Use checklists and planning skills for maintenance activities to ensure smooth operations and minimal service disruption. Collaboration & Client Interaction: Collaborate with the NOC and SOC teams to escalate and resolve critical incidents affecting client systems or network security. Provide clear, effective communication to end-users during troubleshooting and resolution, ensuring they are informed of progress and outcomes. Serve as a liaison between the Help Desk and more advanced support levels (L3), escalating issues as required. Cloud Infrastructure & Security Awareness: Assist clients with cloud-based infrastructure support, including Azure, AWS, and cloud environments . Ensure client devices are configured securely, implementing security best practices in coordination with SOC teams. Required Skills and Qualifications: 3-5 years of experience in Helpdesk L2 Support , including 24x7 NOC, SOC , or IT support . Strong experience troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations. Advanced skills in Office 365 configuration and troubleshooting (Exchange, Teams, OneDrive, SharePoint). Proficient in troubleshooting remote support tools (e.g., RDP, AnyDesk, TeamViewer). Solid L1 to L2 support skills , including device troubleshooting, software installation, patching, and configuration. Strong experience in ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk). Familiarity with cloud platforms like Azure, AWS , and knowledge of cloud infrastructure is a plus. Ability to plan and execute maintenance activities, ensuring minimal disruption to client operations. Excellent documentation skills, with attention to detail in creating clear and structured records . Preferred Certifications: CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator Associate AWS Certified Solutions Architect (or similar) Azure Administrator certification (preferred) ITIL Foundation Why Join Us? Work in a dynamic, 24x7 support environment , directly impacting client success. Opportunity to work with cutting-edge cloud technologies and enterprise-level systems . Competitive salary , benefits, and opportunities for growth and career advancement .

Who we are We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world. Job Summary The Security Operations Canter (SOC) provides DDoS detection and mitigation services for DigiCert and customer's networks. The SOC also provides all Customer Support capabilities for the UltraSecurity service. We are seeking a Senior Information Security Engineer to support our ever-growing customer base. What You Will Do Exhibit a proactive security mindset to defend customer networks from DDoS attacks. Follow runbooks to conduct DDoS attack mitigation and response. Conduct deep analysis of customer traffic and mitigations to improve customer response. Handle escalations from associate SOC engineers. Assist with complex attacks to refine mitigation strategies. Monitor customer networks and mitigate DDoS attacks. Monitor the SOC ticket queue and proactively take action to protect DigiCert and customer networks. Manage engagements with white glove and strategic customers. Assist in the creation and updating of SOC policies and processes. Answer the phone queue for Tier 1 support for UltraDDoS and UltraWAF customers. Assist customers with resolving technical issues within the UltraSecurity services. What You Will Have 5+ years of experience in cybersecurity operations, including ticket triage, escalations, alerting. Experience with DDoS attacks and mitigations a plus. CompTIA Network+ and Security+ certifications. Familiarity with tools such as Zendesk ticketing systems, Atlassian suite or services. Fluent in writing and speaking English. Excellent written and verbal communication skills, as well as interpersonal skills. Demonstrated ability to engage in continuous learning and applying strong analytical skills to respond to customer needs and problem-solving. Understanding of IPv4, low level networking and protocols, to include DNS, and how they relate to the security risk landscape. Understanding of and ability to explain the OSI Model. Nice to Have PSAA (Practical SOC Analyst Associate) certification CompTIA CySA, CASP, or SecurityX certifications Experience with Arbor equipment and Sightline Threat Management system Benefits Generous time off policies Top shelf benefits Education, wellness and lifestyle support __PRESENT

AI Success Manager About Our Client: Our client is a tech-enabled outsourcing platform that integrates AI with human expertise to deliver exceptional customer experiences. Their services—ranging from telecalling to sales and support—leverage automation and trained professionals to drive efficiency, reduce costs, and scale business growth across industries. Job Description: AI Success Manager Location: Noida Experience: 3+ Years Qualification: Bachelors in Engineering or relevant field Immediate joiners only! About the role: This is a customer-facing, project management + technical role focused on deploying AI voice/chat agents for clients. You’ll act as a bridge between customers, tech, and internal teams—making sure the AI agent is designed, integrated, tested, launched, and improved continuously. Responsibilities: Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics. Translate requirements into a clear agent blueprint for building AI agent—conversation flows, prompts, fallback logic, and reporting. Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets. Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs. Guide customers through UAT, collect feedback, and secure go-live approval. Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance. Identify new use cases and channels, build business cases, and partner with Sales to grow account revenue. Surface product gaps and influence the roadmap with data-backed insights. Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers. Raise open issues with cross-functional teams and drive resolution in a timely manner. “Growth” getter & upseller: Find opportunities to upsell/cross-sell/upgrade in existing customer base to expand the MRR or recurring revenue. Solicit references from existing customers. Own the customer journey from kickoff to steady state, helping prompt writers design, launch and iterate on their AI agents. Coordinate with finance teams for billing initiatives. Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions. Requirements: 3+ years in customer-facing implementation of conversational AI (voice or chat). Proven experience integrating AI solutions with CRMs or ticketing platforms (e.g., Zendesk, Freshdesk, custom stacks). Comfort with basic web tech and APIs, enough to collaborate effectively with engineers. Strong project-management discipline: scoping, timelines, risk mitigation, stakeholder updates. Executive-level communication skills; able to translate technical details into business impact. Mindset of continuous improvement—you treat go-live as Day 1, not done. About Hireginie: Hireginie is a prominent talent search company specializing in connecting top talent with leading organizations. We are committed to excellence and offer customized recruitment solutions across industries, ensuring a seamless and transparent hiring process. Our mission is to empower both clients and candidates by matching the right talent with the right opportunities, fostering growth and success for all.

VP/GM Delivery Iprime Services Pvt Ltd Client : Veoci Inc. www.veoci.com . Full time Hybrid Sector 63 NOIDA Preferably based in NOIDA Summary · Highly motivated and results-oriented professional with 12-15 years of experience in project management and team leadership, seeking a challenging Delivery/Project Manager role. · Proven ability to lead and empower teams, optimize customer support processes, and seamlessly coordinate with cross-functional stakeholders to deliver exceptional client solutions. · Adept at transforming complex customer requirements into actionable plans and driving projects to successful completion. · Have worked largely with US clients and US OEMs · Will be tasked to develop an effective delivery team in close cooperation with US Counterparts in Veoci. About Veoci Veoci Inc. based in New Haven , Conn, has, over the last 12 years, developed an innovative SaaS platform for process digitization. This is a NOCODE product containing the building blocks essential for digitizing complex operational processes. A GIS integration and in product communication protocols makes Veoci especially suited for Emergency Management and Business Continuity Planning/Resilience projects. These building blocks are also widely used configure complex business operational processes. About Iprime In the IT industry since 1990, we are a boutique Tech company having worked with Wipro, HP, IBM and, CISCO delivering infrastructure projects, Tasked to deliver solutions built on Veoci, we work directly with US and Other customers to deliver complex Veoci powered solutions for diverse vertical solutions. In terms of employee strength, we are over 175 talented young highly motivated individuals across our US Associates and Iprime. Whats different : Our founders bring in experience from designing processes for Fortune 20 companies. Our customer list is awesome. Check out the blogs at www.veoci.com Our uptimes are 99.99% plus. We are a no server company and all Dev, Stage and Production is on the cloud Our Mobile App has offline modes as well. We are introducing AI to replicate and suggest process improvements and you can contribute to that All our engineers regularly suggest enhancements and you can thus contribute directly to the evolution of the product. You get to work directly with a talented team that will personally mentor and guide you and enable you to work directly with clients where the process maps takes you to interactions with the C Suite. In addressing a range of industry segments , you can pick up a couple for specialization You will be a talented member of the core team and not a cog in a machine . Position Summary We are looking for Senior Solutions Engineer who would be responsible for gathering customer requirement and configuring applications on the Veoci platform. This role involves analysing processes, understanding data flows and structures, and then digitizing them. Solutions are built using Veoci’s intuitive point-and-click web interface. The ideal candidate will excel in collaborating with a diverse group of stakeholders, effectively listening to their needs, and translating those requirements into functional software solutions. Experience Must have worked in a known brand name company executing projects around process digitization, crisis management, BCP, etc. for a min of 10 years. Has proven successful experience in delivering complex projects for US clients Managed a team of specialists providing comprehensive support to US customers, focusing on configuring their processes to optimize platform utilization. Oversaw the full project lifecycle from requirement gathering and scope definition to final delivery and post-implementation support. Consistently meeting or exceeding delivery timelines. Established and maintained robust communication channels with US-based OEMS, facilitating seamless coordination and ensuring alignment on customer requirements and solution delivery. Mentored and coached team members, fostering a collaborative environment that promoted skill development and high performance. Managed stakeholder expectations, providing regular updates on project status, risks, and mitigation strategies. Ensured adherence to project methodologies and quality standards, maintaining high levels of service delivery. Skills Team Leadership: Team Building, Mentorship, Performance Management, Conflict Resolution, Motivation, Cross-functional Team Leadership Customer Relationship Management: Customer Support, Client Engagement, Expectation Management, Service Delivery, Problem Solving Project Management: Project Planning, Agile/Scrum Methodologies, Waterfall, Risk Management, Stakeholder Management, Scope Management, Resource Allocation, Budgeting, Status Reporting Technical Proficiency: CRM , Process Digitization, Exposure to tools like Salesforce, Zendesk, ,Mendix, ServiceNow, Everbridge , Juvare, Kiss Flow, Appian etc Communication & Coordination: Cross-cultural Communication, Written & Verbal Communication, Presentation Skills, Interdepartmental Coordination Demonstrated success in handling clients and US partners in the Process Digitization space in verticals like Airports, Higher ED, BFSI, Utilities etc Excellent speaking and communication skills in US Business English and able to use GenAI tools extensively Experience in BCP and Business Resilience is desirable and Aviation Ops preferable. · Education BE or an MBA from a reputed college with High Grades Minimum of 85% in 12 th Boards preferably from a Metro High school Certifications (Optional) Project Management Professional (PMP) Agile Certified Practitioner (ACP ITIL Foundation Location : We have Hybrid work rules as employees need to work on US EDT hours. Meetings in Office in sector 63 in Noida serve to develop relationships and share competencies and are vital to the success of the projects. CTC and Remuneration We need bright people who are game changers wherever they have been, and we will match and beat industry compensation norms for the selected candidates.

Job Description  Job summary Zendesk is seeking a highly skilled Software Engineer (Frontend or Full Stack) to join our Custom Objects, Triggers & Automation team. As part of the Custom Data & Logic group, you will play a pivotal role in developing innovative functionality to support our new Employee Service initiative within the Support domain. The ideal candidate is an accomplished engineer dedicated to creating consistent, usable, reliable, and high-performance user experiences for enterprise customers. What you’ll be doing Contribute to the design, development, testing, and deployment of high-quality, efficient software solutions. Collaborate with team members and cross-functional partners to architect solutions that are reliable, secure, performant, extensible, and scalable. Communicate technical decisions and their implications clearly to team members and stakeholders. Identify and help mitigate potential issues during development, testing, and delivery stages. Prioritize tasks to deliver value to users, the team, and the organization. Participate in application improvement discussions, project initiatives, and feature design processes. Develop reusable code and components for future use, ensuring maintainability and scalability. Review and provide feedback on pull requests to help enhance code quality. Maintain accurate and up-to-date technical documentation. Participate in on-call rotations following an initial training period. Engage actively in agile development ceremonies and contribute to a collaborative work environment. Required Qualifications: 3 - 6 years of professional experience in designing, developing, testing, and deploying frontend features to production in a stable and reliable manner. Strong experience with JavaScript/TypeScript, with a strong emphasis on React. In-depth knowledge of JavaScript and TypeScript fundamentals, as well as frameworks like React and Redux, and testing libraries including Cypress, Jest, and React Testing Library. Good knowledge of GraphQL and REST APIs. Proficiency with version control tools and continuous integration/continuous delivery (CI/CD) pipelines. Experience mentoring software engineers and collaborating with Design, Product, and Engineering teams. Strong problem-solving, critical thinking, and collaboration skills. Strong verbal, written, and interpersonal communication skills in English. Preferred Qualifications Knowledge of Ruby on Rails and relational databases such as MySQL/Aurora. Familiarity with micro frontends and federation architectures. Knowledge of AI and machine learning integration in applications is a Tech stack Backend: Ruby on Rails, Aurora/MySQL, S3, REST, GraphQL Frontend: JavaScript/TypeScript, React, Redux, React Testing Library, Cypress/Playwright, Jest DevOps & Monitoring: DataDog, GitHub Actions, Jenkins, CI/CD tools Cloud & Infrastructure: AWS, Spinnaker, Kubernetes .  Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Role Overview We are seeking a Production Support Engineer with 2-4 years of relevant experience. This role involves providing end-to-end product support. Key Responsibilities · Stay updated on product developments, known issues, user feedback, Facctum Products and Supported integration. · Proactively identify and address outages or critical issues, Ensuring timely communication with engineers and managers. · Debugging and Troubleshooting: Analyze, debug, and resolve production issues by investigating application logs, API interactions, and system performance metrics. · Work in a rotating 24/7 shift schedule, including weekends and holidays, to ensure seamless production operations. Provide on-call support as needed to address critical issues. · Test and validate APIs using tools like Postman or Swagger, ensuring endpoints are functioning as expected. · Working closely with product development, engineering, and other cross functional teams to resolve issues. · Support root cause analysis and implementing preventive measures. · Handle support requests using ticketing tools like Zendesk, ensuring timely resolution within agreed SLAs and accurate documentation of issues. · Manage support queues daily to meet SLAs and maintain high customer satisfaction · Draft professional emails and effectively communicate with customers and internal teams to provide updates, resolutions, and insights. · Maintain documentation for tasks, known issues, and team activities. · Develop your technical skills through hands-on experience with our tools and contribute to our internal knowledge base. Requirements - Proven experience in production support roles. - Experience in shell scripting, Unix/Linux commands. - Understanding of AWS Cloud and Its services like , Cloud Watch, EC2, S3, EKS, VPC (Good to have AWS certification). - Must have working knowledge of Kubernetes . - Solid understanding of Jenkins, GIT & CICD process . - ETL & Database knowledge ( Postgres / MongoDB / Abintio). - ITIL Process, Incident, Problem Management. - Hands on experienced on production deployments and product releases. - Must agree for 247 rotational shifts, including weekends. - Excellent written and verbal communication skills.

About Harri: Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family. Who you are: We are seeking a highly skilled and proactive Enterprise Support Analyst, you'll be a crucial member of our team, providing exceptional support to our enterprise clients using the Harri suite of products. You'll be the go-to resource for troubleshooting technical and functional inquiries, ensuring customer satisfaction and fostering strong relationships. Key Responsibilities: Deliver Exceptional Customer Support: Provide top-notch support, building trust and confidence in Harri as a valued partner. Master Problem-Solving: Utilize advanced troubleshooting techniques to effectively resolve issues within defined SLAs. Communicate Clearly: Interact with customers via phone, chat, and email, providing clear explanations, documenting cases accurately, and keeping stakeholders informed. Continuously Learn: Identify complex issues, gather information for escalation, and stay updated on new features and product updates. Empower Our Users: Address customer questions, troubleshoot problems, offer workarounds, and guide them on effectively using the Harri platform. Contribute to Knowledge Sharing: Expand the Customer Support team's knowledge base by exploring new features and validating customer use cases. Drive Improvement: Participate in change management initiatives and process improvements to enhance customer support and product usability. Build Relationships: Foster strong connections with enterprise clients, ensuring their success with the Harri platform. Experience and Skills: Bachelor's Degree Proven ability to thrive in a fast-paced environment Strong attention to detail and excellent analytical problem-solving skills Excellent written and verbal communication skills 3+ years of experience in a customer-facing role Experience with HCM and/or payroll software Experience with Zendesk, Slack, Jira, and G Suite Passion for providing exceptional customer service *Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time. Skills 3+ years of experience in a customer-facing role Experience with HCM and/or payroll software Experience with Zendesk, Slack, Jira, and G Suite

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Ariba Good to have skills : SAP MM Materials Management, SAP Ariba Cloud Integration Gateway (CIG)Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business needs and technical specifications. Your role will require effective communication and coordination to facilitate smooth project execution and delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance overall performance.- Monitor project progress and ensure adherence to timelines and quality standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Ariba.- Good To Have Skills: Experience with SAP MM Materials Management, SAP Ariba Cloud Integration Gateway (CIG).- Strong understanding of procurement processes and supply chain management.- Experience in application configuration and customization.- Familiarity with integration techniques and tools related to SAP Ariba. Additional Information:- The candidate should have minimum 5 years of experience in SAP Ariba.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: Hindi - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future referencMaintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation