2821 Zendesk Jobs - Page 18

Key Responsibilities: Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting Assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies Analyse traffic logs, system health alerts, and security events using diagnostic tools Guide users on best practices for perimeter defence, intrusion prevention, and remote access Work with customers to resolve device performance, failover, and HA setup issues Contribute internal knowledge base articles and suggest improvements to ...

Language Mandatory : Odia , Bengali, Telugu/Hindi/English Job description: Roles and Responsibilities Should have strong customer-oriented approach and problem-solving skills. Should have technical knowledge (worked in technical support role). Should be able to multitask – voice and chat process. Should have customer-oriented approach while handling any customer query. Advantage if you have worked on any CRM (Zendesk, Freshdesk, Salesforce, etc) Requirements Excellent verbal and written communication skills. Willingness to work in a 24*7 (Day and Night Shifts - Rotational) with rotational week off. Languages to be known – Odia, Bengali , Telugu/Hindi/English Graduation in any discipline with...

🔸 About Company Intellipaat is a leading online training and certification provider, offering comprehensive courses in various domains, including Data Science, Cloud Computing, AI, and more. We are committed to providing high-quality educational content and empowering learners worldwide to achieve their career objectives. We have more than 10 million learners from 150+ countries learning on our platform. We collaborate with the world's top universities, such as MIT and IITs, to create courses that enhance employability for working professionals and fresh graduates. 🏆Recognized by Economic Times as the most preferred edtech company, Intellipaat has experienced 10X growth in the past year. Joi...

Lead with Impact as Our Next Customer Service Team Lead Do you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you’re a results-driven leader who knows how to balance people management with operational excellence, this role is for you. What You’ll Bring To The Table Minimum 3 years of leadership experience in a customer service environment. Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus). Strong command of English, both written and spoken. Familiarity with support too...

About Statwide Statwide is revolutionizing how B2B SaaS companies approach customer success and retention. Our omnichannel customer intelligence platform uses groundbreaking AI to unify data from all customer touchpoints—emails, meetings, product usage, CRM data, and support tickets—creating a comprehensive, real-time view of customer health. We don't just help companies fight churn; we help them build durable, profitable customer relationships through proactive, data-driven insights. Our platform integrates seamlessly with leading tools like Salesforce, HubSpot, Slack, Zendesk, and more, delivering actionable intelligence that transforms customer success strategies. The Opportunity We're se...

The Enterprise Sales Manager (ESM) plays a pivotal role in the organization's growth strategy by spearheading sales efforts targeted at large-scale enterprises. Your primary responsibility is to develop long-term, strategic relationships with key clients while driving the company's sales initiatives to achieve revenue targets. You will be tasked with identifying new business opportunities within the enterprise sector, overseeing sales processes, and leading a team of sales professionals to enhance the company's market presence. An essential aspect of your role is to effectively communicate the value of our services to potential clients, showcasing a profound understanding of their specific n...

Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United...

Technical Client Success Associate will be responsible for end-to-end client engagement — across pre-sales discovery, onboarding, delivery, and post-sales technical support. This role demands high business acumen, analytical thinking, and client-facing professionalism. Responsibilities: Lead client discovery, solutioning, and demo sessions during pre-sales and post-sales conversations Support client onboarding, training, and implementation in collaboration with internal teams Translate client use cases into product configurations, feasibility and value analysis Deliver client-facing and Internal leadership presentations Troubleshoot data/portal issues and serve as liaison between clients and...

Technical Client Success Associate will be responsible for end-to-end client engagement — across pre-sales discovery, onboarding, delivery, and post-sales technical support. This role demands high business acumen, analytical thinking, and client-facing professionalism. Responsibilities: Lead client discovery, solutioning, and demo sessions during pre-sales and post-sales conversations Support client onboarding, training, and implementation in collaboration with internal teams Translate client use cases into product configurations, feasibility and value analysis Deliver client-facing and Internal leadership presentations Troubleshoot data/portal issues and serve as liaison between clients and...

Who We Are Simpplr is the AI-powered platform that unifies the digital workplace – bringing together engagement, enablement, and services to transform the employee experience. It streamlines communication, simplifies interactions, automates workflows, and elevates the everyday experience of work. The platform is intuitive, highly extensible, and built to integrate seamlessly with your existing technology. More than 1,000 leading organizations – including AAA, the NHS, Penske, and Moderna – trust Simpplr to foster a more aligned and productive workforce. Headquartered in Silicon Valley with global offices, Simpplr is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola...

Who We Are Simpplr is the AI-powered platform that unifies the digital workplace – bringing together engagement, enablement, and services to transform the employee experience. It streamlines communication, simplifies interactions, automates workflows, and elevates the everyday experience of work. The platform is intuitive, highly extensible, and built to integrate seamlessly with your existing technology. More than 1,000 leading organizations – including AAA, the NHS, Penske, and Moderna – trust Simpplr to foster a more aligned and productive workforce. Headquartered in Silicon Valley with global offices, Simpplr is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola...

Who We Are Simpplr is the AI-powered platform that unifies the digital workplace – bringing together engagement, enablement, and services to transform the employee experience. It streamlines communication, simplifies interactions, automates workflows, and elevates the everyday experience of work. The platform is intuitive, highly extensible, and built to integrate seamlessly with your existing technology. More than 1,000 leading organizations – including AAA, the NHS, Penske, and Moderna – trust Simpplr to foster a more aligned and productive workforce. Headquartered in Silicon Valley with global offices, Simpplr is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola...

Recruiterflow is an AI-first RecOps platform built for ambitious agencies. We offer an integrated ATS & CRM along with a host of automation features designed to optimize your RecOps. We're not just building software—we're transforming how recruiting agencies operate. Our platform streamlines hiring into a structured sales process, enabling agencies to close positions faster, engage top talent, and scale with ease. We've secured a spot among the top 5 players in the industry, and our next goal is breaking into the top 3 within three years. We are hiring multiple Product Consultants to assist customers in resolving technical issues related to our products and services. In this role, you will h...

Recruiterflow is an AI-first RecOps platform built for ambitious agencies. We offer an integrated ATS & CRM along with a host of automation features designed to optimize your RecOps. We're not just building software—we're transforming how recruiting agencies operate. Our platform streamlines hiring into a structured sales process, enabling agencies to close positions faster, engage top talent, and scale with ease. We've secured a spot among the top 5 players in the industry, and our next goal is breaking into the top 3 within three years. We are hiring multiple Product Consultants to assist customers in resolving technical issues related to our products and services. In this role, you will h...

Job Title: Customer Success Analyst Location: Noida / Chennai Employment Type: Full-Time Experience Level: Mid-Level (Minimum 4 Years Experience required) Shift timings: 9pm to 6am IST (US Pacific hours) Reports to: Head of Customer Success Role Overview As a Customer Success Analyst, you’ll be the part of the customer success team to help create knowledge base, FAQ’s, maintain customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure they derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. You’ll play a key role in onboarding, support, customer education, and renewal strategies. Key ...

Job Description: Tech Support cum Integration Lead Experience: 6+ Years Location: Noida/Erode At Xebo, we’re building the future of Experience Management—powered by AI. Our platform helps enterprises continuously listen to employees, customers, and partners, make sense of feedback using cutting-edge machine learning, and close experience gaps with data-driven, real- time action. Whether it’s employee retention or customer loyalty, Xebo helps leaders unlock insights and drive impact at scale. If you're excited by the intersection of AI, analytics, and human experiences, you’ll thrive with us. Role Overview We are looking for a Tech Support & Integration Lead who will serve as the technical ba...

We are seeking a proactive and experienced Team Lead to manage our BLENDED PROCESS . The ideal candidate will oversee day-to-day operations, ensure high service levels, coach team members, and drive process improvements to enhance customer satisfaction. Key Responsibilities: Monitor daily volumes, response times, and customer satisfaction metrics (CSAT, FCR, AHT, etc.). Manage Email and Chat Process 24 x7 Provide regular feedback, conduct performance evaluations, and coach team members for continuous improvement. Handle escalated customer queries and resolve complex issues efficiently. Work with QA and Training teams to ensure adherence to policies, tone, and brand guidelines. Maintain shift...

Recruiterflow is an AI-first RecOps platform built for ambitious agencies. We offer an integrated ATS & CRM along with a host of automation features designed to optimize your RecOps. We're not just building software—we're transforming how recruiting agencies operate. Our platform streamlines hiring into a structured sales process, enabling agencies to close positions faster, engage top talent, and scale with ease. We've secured a spot among the top 5 players in the industry, and our next goal is breaking into the top 3 within three years. We are hiring multiple Product Consultants to assist customers in resolving technical issues related to our products and services. In this role, you will h...

Recruiterflow is an AI-first RecOps platform built for ambitious agencies. We offer an integrated ATS & CRM along with a host of automation features designed to optimize your RecOps. We're not just building software—we're transforming how recruiting agencies operate. Our platform streamlines hiring into a structured sales process, enabling agencies to close positions faster, engage top talent, and scale with ease. We've secured a spot among the top 5 players in the industry, and our next goal is breaking into the top 3 within three years. We are hiring multiple Product Consultants to assist customers in resolving technical issues related to our products and services. In this role, you will h...

Workday Consultant Desired Grade: Sr. Consultant Technical skills Mandatory Hands-on experience on Workday HCM configuration and strong knowledge in absence management modules of Workday and has a deep understanding of the creation of organization types, job profiles, compensation, employee self service etc. Good understanding of Workday security model and business process In-depth hands-on experience in EIB integration, calculated fields and advanced reports. Ability to analyse Workday release updates to understand and communicate the impact of feature changes to the existing configuration. Resolve Workday issues through active trouble-shooting and diagnostic research Act as Workday SME and...

Designation- Key Account Management Specialist BU- Working Professional Location- Mumbai (Andheri-Marol) Salary Range- 5LPA- 7LPA Shift Details- Mon- Fri | 10:30AM- 7:30PM | Work From Office We are looking for a candidate with 2+ years of experience in Key Account Management, Customer Relationship Management, or Client Servicing, with excellent communication skills. The role requires being on learner calls for approximately 3 hours daily. Key Responsibilities: Manage Learners: Handle a portfolio of around 900 learners, ensuring over 90% engagement and course completion. Build Relationships: Communicate regularly and clearly with learners to solve their queries, motivate them, and keep them o...

About The Role Project Role : Application Developer Project Role Description :Design, build and configure applications to meet business process and application requirements. Must have skills : Trade Promotions Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in probl...

Job Title: Application Support Manager Role Description: The Application Support Manager will work closely with the Associate Director for Customer Success to manage the support team of gStore. Key Responsibilities: Act as the primary contact for support escalations for gStore App. Oversee and manage activities of gStore Support engineers. Lead and deliver high-quality, on-time application support in a fast-paced environment, following best practices and adhering to SLAs. Monitor compliance with application support processes and procedures, ensuring adherence to SLA. Provide technical direction to the team, solving problems that require advanced application knowledge, troubleshooting skills,...

About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. Reputation continues to earn recognit...

Job Title: Debt Account Manager Location: Kochi Salary: ₹20,000 – ₹30,000/month Job Summary: Assist the Executive Relationship Manager in resolving debt issues and ensuring all client sites are under active contracts. Key Responsibilities: Manage debt and objection queries with suppliers Maintain accurate records and update tariff databases Communicate with clients on outstanding issues Generate reports on debt and objection status Use Zendesk for tracking and resolution Requirements: Experience in debt management or energy portfolio coordination Strong skills in Excel and communication Familiarity with Salesforce or Zendesk is a plus Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000...